PRESENTED BY:DRASHTI BHATT(11)DRASTI DOSHI(16)SHRUTI KURUP(29)SNEHA PALLAVI(39)BINAL RAJPOPAT(65)

THE DABBAWALAS, FEEDING MUMBAI

DABBAWALA’SThe word “DABBAWALA” means- “LUNCH BOX DELIVERY MAN”.Originated when India was under British rule.Highly specialized service in Mumbai.They have become an essential part of Mumbai’s social fabric.

N.M.T.B.S.A. N.M.T.B.S.A.-Nutan Mumbai Tiffin Box

Supplier’s Association. Inception- Started IN 1880. Type of Organisation- Charitable Trust,

Registered in

1956.Avg. Literacy Rate- 8th Grade Schooling Total Area Coverage- 60 kms of

Mumbai Member Strength - 5000 No. of Tiffin's Processed- 200,000 Tiffin

Boxes Daily

ORGANISATION HIERARCHY

Efficient utilization and resources

Team work and interdependenceNegligible dependence on

technologyLow operational cost

Logistical efficiency

Operational flexibility

Time management

MANAGEMENT MANTRA

SWOT ANALYSISSTRENGTH:

SWOT ANALYSIS

SIX SIGMASix Sigma is a business

management strategy originally developed by Motorola, USA in 1986.

Six Sigma seeks to improve the quality of process.

A six-sigma process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects.

Economist news magazine reported that dabbawalas are a model of Six Sigma management, holding a delivery accuracy rate of “99.9999%.”

They steal all attention just because their service is of Six Sigma quality

FEATURES OF THEIR CHAIN SUPPLY

0% Fuel0% technology0% investments0% disputes99.999999% performance100% satisfaction.

SOME HIGHLIGHTSError rate: 1 in 16 million transactions.Six sigma performanceTechnological backup: nilCost of service:Rs.250-300 pmApprox annual turnover:Rs.36 crEarning:Rs.4000-5000/month/dabbawalaDiwali bonus: one month salary by

customersNo retirement ageService on through all hurdles

How have the dabbawalas responded to the changing context of Mumbaikars???

FELICITATION:•World record in BEST TIME MANAGEMENT with Six Sigma rating.

•Name in “Guinness Books of world record”.

•Registered with Ripley’s “believe it or not”

•Participated in “DEAL YA NO DEAL CONTEST” by Sony entertainment television.

•Invited in marriage of HON. PRINCE CHARLES of England on 9th April, 2005. 

A BASIC MANTRA:“The harder you hold on to old customers,

the quicker you find the new ones.”