MUMBAI DABBAWALA

A success story of local technology…

Who Are Dabbawala’s……

Originated in 1890- by Mahadeo Havaji Bachche.

Registered in 1956 as Nutan Mumbai Tiffin Box Supplier Charitable Trust.

Avg. Literacy Rate: 8th Grade Schooling Total area coverage: 60 Kms to 70 Kms

Labelling

Delivering

TRANSPORTATION

ECONOMIC ANALYSIS

• Number of Deliveries: 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day.

• Number of dabbawala employed:4500-5000

• Salary per dabbawla: Rs.5000-6000~ per month.

• Time taken: 3 hrs

BENEFITS

Purity of food.

Cost saving.

Time saving.

Customer satisfaction.

CODING SYSTEM

DISCIPLINE

No alcohol drinking during business hours.

Wearing white cap during business hours.

Carry identity cards.

ACHIEVEMENTS

Registered with Ripley's “ Believe It Or Not”. World record in Best Time Management. Name in “Guinness Book Of World

Records”. Six Sigma Performance Received ISO 9001 : 2000 Certificate Fie Foundation Award’s 2007

CORE COMPETENCIES

Team work Time management Overall development Zero % fuel Zero % modern technology 99.9999% performance Zero % investment 100 % Customer

Satisfaction Zero % Disputes

CONCLUSION“There are no great men,

only great challenges that ordinary men are forced by circumstances to meet”.

“ It is time for us all to stand and cheer for the doer, the achiever-the one who recognizes the challenges and does something about it”

Thank-you