multyplay noc

8/13/2019 multyplay noc

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Broadband Mul ti Play

NOC-BANGALORE

ESCALATION MATRIX BROADBAND NETWORK CIRCLE

O/o GM, BBNW, BENGALURU

IMPORTANT

CASES RELATED TO WESTERN REGION COVERING

MAHARASTRA, MADHYAPRADESH, GUJRAT &

CHATTISGARH STATES SHALL BE ESCALATED TO

PUNE MULTIPLAY NOC ON

[email protected],

SDE: [email protected]

DGM: [email protected]


2/14

Mail Ids : SDE (MP ): [email protected] , DE (MP) : [email protected] ; DGM (MP) : [email protected] ; GM (NOC, BGL) : [email protected]

TASK DESCRIPTION REQUEST CONTACT

INFORMATION

ESCALATION

>24 HRS

ESCALATION >48 HRS

Incity to incity(RPR)

OR

Occity to Occity

(OCLAN)

Request may be sent for

configuration (No IP change).

TEMPLATE NO.1

SHIFTING FROM

SAME RING

Incity to Occity

OR

Occity to Incity

Request may be sent for New IP

allotment and configuration .

TEMPLATE NO.1

REPARENTING

SHIFTING FROM

DIFFERENT RING


allotment and configuration.

TEMPLATE NO.1

New Dslam

addition


allotment and configuration.

TEMPLATE NO.2

Add on cards Request may be sent for

configuration.

[email protected]

080-25808899/77

Copy to :

[email protected]

SDE (MP)/DE(MP) DGM(MP)/GM (NOC)

U

TS

T

A

R

DS

L

A

MPort profile

up gradation

Should be carried out by

concerned node in charge Not Applicable


3/14



INFORMATION

ESCALATION

>24 HRS

ESCALATION >48

HRS

Incity to ncity

(RPR)

OR

Occity to Occity

(OCLAN)



TEMPLATE NO.1

SHIFTING

FROM SAME

RING

Incity to Occity

OR

Occity to Incity


allotment and configuration

TEMPLATE NO.1

REPARENTING

SHIFTING FROM

DIFFERENT RING



TEMPLATE NO.1

New Dslamaddition

Request may be sent for New IPallotment and configuration

TEMPLATE NO.2


configuration.

[email protected]

080-22028982/85

SDE (MP)/DE(MP) DGM(MP)/GM(NOC)

N

S

N

D

SL

A

M

Port profile

up gradation

Shall be carried out by concerned

node in charge


4/14


INFORMATION

ESCALATION

>24 HRS

ESCALATION >48 HRS

Incity to Incity(RPR)

OR

Occity to Occity

(OCLAN)



TEMPLATE NO.1

SHIFTING

FROM SAME

RING

Incity to Occity

OR

Occity to Incity

Request may be sent for New

IP allotment and configuration

TEMPLATE NO.1

REPARENTING

SHIFTING FROM DIFFERENT RING Request may be sent for New


TEMPLATE NO.1

Addition of

New Dslam



TEMPLATE NO.2


configuration.

[email protected]

080-22028982/85

SDE(MP)/DE(MP) DGM(MP)/GM(NOC)

Z

T

E

DS

L

A

MPort profile up

gradation

Shall be carried out by

concerned node in charge



5/14


INFORMATION

ESCALATION

>24 HRS

ESCALATION >48

HRS

SHIFTING FROM SAME

RING


configuration (No IP change).TEMPLATE NO.3

REPARENTING

SHIFTING FROM DIFFERENT

RING



TEMPLATE NO.3

Addition of New

OCLAN

CONNECTING TO RPR Request may be sent for New


TEMPLATE NO.4

N

SN

O

C

L

AN

Media Up gradation Request may be sent

configuration

[email protected]

080-22028982/85


Mail Ids : SDE (MP ): [email protected] , DE (MP) : [email protected] ;

DGM (MP) : [email protected] , GM (NOC, BGL) : [email protected]


6/14


INFORMATION

ESCALATION

>24 HRS

ESCALATION >48 HRS

SHIFTING FROM SAME

RING



TEMPLATE NO.3REPARENTING

SHIFTING FROM DIFFERENT

RING


IP allotment and

configuration

TEMPLATE NO.3

Addition of New

OCLAN


IP allotment and

configurationTEMPLATE NO.4

ZT

E

O

C

LA

NMedia Up gradation Request may be sent

configuration

[email protected]

080-22028982/85


Mail Ids : SDE (MP ): [email protected] , DE (MP) : [email protected] ;

DGM (MP) : [email protected] , GM (NOC, BGL) : [email protected]


7/14

IPTV and VOIP configurations if customer is connected from DSLAM ( Note: this is different from IPTV and VOIP of GPON )

DSLAM / ADSL port Configuration

to be carried at field level.

NOC team assist in configuration in case of any difficultyIPTV

Configurations Multiplay Networkconfigurations

(OCLAN, RPR, BNG )

Request may be sent to NOC for

configuration

[email protected]/85

DSLAM / ADSL port Configuration

to be carried at field level.

NOC team assist in configuration in case of any difficultyVOIP

Configurations Multiplay Networkconfigurations

(OCLAN, RPR, BNG )

Request may be sent to NOC for


SDE (MP)/

DE (MP)

DGM(MP)/

GM ( NOC )

Mail Ids : SDE (MP ): [email protected] , DE (MP) : [email protected] ; DGM (MP) : [email protected] , GM (NOC, BGL) : [email protected]

TASKVENDOR REQUEST

CONTACT

INFORMATION

ESCALATION

>24 HRS

ESCALATION

>48 HRS

Wimax BTS Integration

with Multi Play Network

Like GEMINI

HUWAEI

ICOMM etc.,

Request may be sent for configuration

With the port and IP details of the

OCLAN /RPR

[email protected]

080-22028982/85 SDE(MP)/

DE (MP

DGM(MP)/

GM ( NOC )

W

I

MA

XTESTING OF SERVICES

Pre-requisite for trial

cases like private IP

address from BBNW

Noida which should

be made available by

required party

Request may be sent for configuration

with all the details like IP address etc.

[email protected]

080-22028982/85

SDE MP)/

DE (MP)

DGM(MP)/

GM ( NOC )


8/14


INFORMATION

ESCALATION

>24 HRS

ESCALATIO

N >48 HRS

ADDING OF OLTs Request may be sent for new IP


TEMPLATE NO.5


OR

Occity to Occity (OCLAN)



TEMPLATE NO.6SHIFTINGFROM

SAME

RING

Incity to Occity

OR

Occity to Incity



TEMPLATE NO.6

OLT

REPARENTING

SHIFTING FROM DIFFERENT RING Request may be sent for New IP


TEMPLATE NO.6


SDE(MP)/DE (MP

DGM(MP)/GM ( NOC )

OLT and ONT level Request may be sent for

configuration

Please contact

Concerned vendors

Not Applicable

VOIP

configuration Multi Play Network

(OCLAN, RPR, BNG )


configuration

[email protected]

080-22028982/85

SDE MP)/

DE (MP)

DGM(MP)/

GM ( NOC )

OLT and ONT level Request may be sent for

configuration

Please contact

Concerned vendors

Not Applicable

G

P

ON

(or)

F

TT

HIPTV

Configuration

Multi Play Network

(OCLAN, RPR, BNG )


configuration

[email protected]

080-22028982/85

SDE MP)/

DE (MP)

DGM(MP)/

GM ( NOC )

TESTING OF

SERVICES

Pre-requisite for trial cases like private

IP address from BBNW Noida which

should be made available by required

party


configuration with all the details

like IP address etc.

[email protected]

080-22028982/85

SDE MP)/

DE (MP)

DGM(MP)/

GM ( NOC )



9/14

COMPLAINTS ( Page : 1 )

NATURE OF COMPLAINT CONTACT INFORMATION ESCALATION : >24 HRS ESCALATION : >48 HRS

Authentication Issues

Speed Issues

Redirection Issues

Password Change Issues

No browsing Issues

Mail to : [email protected]

Annexure-I SDE (MP) / DE (MP) DGM (MP) /GM(NOC )

STATIC IP Allotment [email protected](P3) DGM (P3) /GM (NOC)

STATIC IP Not reachable Concerned Node Incharges.

Note:Mail be sent to [email protected] Node Incharge is unable to resolve.

SDE (MP) / DE (MP) DGM (MP ) / GM (NOC)

Excess billing Issues

Billing [email protected] SDE(P3) DGM (P3) / GM (NOC)

UT [email protected] ; 080-25808899/77

copy to : [email protected]

ZTE [email protected] ; 080-22028982/85

copy to:[email protected]

DSLAM Not Reachable

DSLAM Up gradation

NSN [email protected] ; 080-22028982/85

copy to : [email protected]

[email protected]

ZTE [email protected] ; 080-22028982/85

Copy to : [email protected] Not Reachable

NSN [email protected] ; 080-22028982/85

Copy to :[email protected]

[email protected]

RPR Issues

RPR Not Reachable

[email protected]

080-25808899/77

Copy to :

[email protected]

BNG Issues

[email protected]

080-25808899/77

Copy to :

[email protected]

SDE(MP)/ DE (MP ) DGM (MP )/GM (NOC)


10/14

COMPLAINTS (Page : 2)

NATURE OF COMPLAINT CONTACT INFORMATION ESCALATION : >24 HRS ESCALATION : >48 HRS

OLT Not Reachable Any [email protected]

080-22028982

/85

Wimax BTS Not Reachable Any make [email protected]

[email protected]

Browsing through Wimax

N/W

Any make [email protected]

080-22028982/85

[email protected]

080-25808899/77

SDE(MP) / DE (MP) DGM(MP) /GM (NOC)

Motive Issues-- [email protected]

[email protected] SDE(MP)/DE (MP) DGM (MP) /GM (NOC)

Prepaid Broad Band

Authentication Issues,

Browsing Issues

--

[email protected]

080-22028883

Copy to :[email protected]

SDE(Prepaid &MP) / DE (MP) DGM (Prepaid&MP) /GM (NOC)

Mail Ids : SDE (MP ) : [email protected] DE (MP) : [email protected]

DGM (MP): [email protected] GM (NOC, BGL): [email protected]

SDE (P3) : [email protected] DGM (P3): [email protected]

SDE(Prepaid) : [email protected] DGM (Prepaid) : [email protected]


11/14

TEMPLATE No.1 (REPARENTING OF DSLAM):

REPARENTING OF DSLAM

OLD SITE DETAILS NEW SITE DETAILS

CONTACT NO:

DSLAM

LOCATIONMAKE IP

OUTER

VLANCAPACITY

CONNECTED

OCLAN/RPR

IP and PORT

BNG IPDSLAM

LOCATIONIP

OUTER

VLAN

CONNECTED

OCLAN/RPR

IP and PORT

BNG IP

TEMPLATE No.2 (ADDITION OF NEW DSLAM ):

DSLAM

LocationMAKE IP

OUTER

VLANCAPACITY

CONNECTED

OCLAN/RPR

IP and PORT

BNG IP CONTACT NO

TEMPLATE No.3 (REPARENTING OF OCLAN):

REPARENTING OF OCLANs


CONTACT NO:

OCLAN

LOCATIONMAKE IP VLAN

CONNECTED

OCLAN/RPR

IP and PORT

BNG IPOCLAN

LOCATIONIP VLAN

CONNECTED RPR

IP and PORTBNG IP

TEMPLATE No.4 (ADDITION OF OCLAN ):

OCLAN

LocationMAKE IP VLAN

CONNECTED RPR

IP and PORTBNG IP CONTACT NO


12/14

TEMPLATE No:5 (GPON /FTTH REQUEST):

OLT

LocationMAKE OLT IP Q in Q

VLAN

MGMT

VLAN

IPTV

VLAN

OCLAN/RPR

IP

OCLAN/RPR

PORTBNG IP CONTACT NO

TEMPLATE No.6 (REPARENTING OF OLT):

REPARENTING OF OLT


CONTACT NO:

OLT

LOCATIONMAKE IP

OUTER

VLANCAPACITY

CONNECTED

OCLAN/RPR

IP and PORT

BNG IPOLT

LOCATIONIP

OUTER

VLAN

CONNECTED

OCLAN/RPR

IP and PORT

BNG IP

ANNEXURE-I

ISSUE REQUIRED INFOMATION FROM FIELD

Authentication Issues Username, Password, DSLAM IP, Inner vlan (slot/port number)

Speed Issues Username, Plan name, DSLAM IP, Inner vlan, SNR Value of line, bsnl ftp speed test report, trace

route of certain sites.

Threshold Redirection

IssuesUsername, Plan Name, DSLAM IP / BNG IP

Password Change Issues Username, portal User id, DSLAM IP

No browsing issues Username, site name, trace route of site, ping details of Multiplay DNS IPs in the area


13/14

IMPORTANT NOTE ON CASCADING ACTIVITY

1. Due to Operating difficulties the cascading is not entertained under normal conditions2. Under critical situations the cascading will be configured only on approval from the Broadband Coordinator from the respective Circle. Hence, such

approval letter is mandatory to be sent to NOC along with the request for cascading

3. Such cascading cannot be allowed to remain for a log time. Once the situation restores it should be reverted back. Hence, the probable date of restorationmay please be intimated.


INFORMATION

ESCALATION

>24 HRS

ESCALATION

>48 HRS


OR

Occity to Occity (OCLAN)

Request may be sent for configuration (No IP

change). TEMPLATE NO.7

SHIFTING

FROM SAME

RINGIncity to Occity

OR

Occity to incity

Request may be sent for New IP allotment and

configuration TEMPLATE NO.7

SHIFTING FROM

DIFFERENT RING



DSLAM

CASCADING

CASCADING

A NEW DSLAM



(utstarcom make )[email protected]

080-25808899/77

(ZTE and NSN make)

[email protected]

SDE(MP)/DE

(MP)

DGM(MP)

/GM (NOC)

SHIFTING FROM SAME RING Request may be sent for configuration (No IP

change).TEMPLATE NO.8

SHIFTING FROM DIFFERENT RING Request may be sent for New IP allotment and


OCLAN

CASCADING

CASCADING A NEW OCLAN Request may be sent for New IP allotment and


[email protected]

SDE(MP)/DE

(MP)

DGM(MP)

/GM (NOC)


14/14

TEMPLATE No.7 (CASCADING OF DSLAM):

CASCADING OF DSLAMs

SLAVE DSLAM MASTER DSLAM BNG IP

CONTACT

NO:

Probable

date of

restorationDSLAM

LOCATION

AND MAKE

IPOUTER

VLANCAPACITY

UPLINK

PORT

DSLAM

LOCATION AND

MAKE

IPOUTER

VLANCAPACITY

DOWNLINK

PORT

TEMPLATE No.8 (CASCADING OF OCLAN):

CASCADING OF OCLANs

SLAVE OCLAN MASTER OCLAN CONTACT

NO:

Probable date

of restoration

OCLAN

LOCATION

AND MAKE

IP VLANUPLINK

PORTBNG IP

OCLAN

LOCATION

AND

MAKE

IP VLANDOWNLINK

PORT

CONNECTED

RPR IP and

PORT

BNG IP

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