PIONIER/POZMAN NOC flash presentationTF-NOC meetingLjubljana, Feb 2011

Metropolitan Area Network - POZMAN

• Since 1993• 220 km of own Fiber Optic Cables in the city of

Poznań• 105 connections to R&D institutions & Univ.• Migration to new

technologies• 1993 - FDDI• 1995 - ATM• 2000 - Gigabit Ethernet• 2005 - 10 Gigabit Ethernet

• 5 Juniper routers, 1 Cisco router, 44 switches• Similar Metropolitan Area Networks in other Polish

Academic Cities

National Research and Education Network - PIONIER

PIONIER 4Q2010MAN

2 x 10 Gb/s(2 )

CBDF 10Gb/s

ETH 1 Gb/s

CBDF 4x10Gb/s

CBDF 10Gb/s(under construction)

• 5854 km of own fiber infrastructure in Poland

• 5854 km of own fiber infrastructure in Poland

• 763 km of fiber in Germany

• 763 km of fiber in Germany• 6617 km of fiber in total

• 6617 km of fiber in total

• Since 2003• 4 Juniper routers, 10GEth switch

in each Academic City

• Consortium PIONIER with leading role of PSNC• 2 NOCs: main in Poznań PSNC, IP NOC in Łódź

Network

What services are your organization offering and maintaining?• Inernet Service Provider + Peering• Fiber lease• Transmission/corporate networks/L2 VPNs• IPv6• eduroamWhich tools are you using to manage/monitor the network?• HP OpenView, TTS (own), MRTG, SmokePing,

LambdaMonitor (own), MediaWiki, WhatsUp Gold, Dude

NOC structure – staff & responsibility

Operators

Administrators

local remote

Parttime workers, often students• Try to fix the problem following the

procedures• In case of failure – dispatch the event

to the administrators• Document all the events in TTS

Fulltime highly qualified experts and specialists involved also in other activities• All above +• Create, update and maintain the

procedures (using MediaWiki)• Maintain NMSs (HP OV)• Maintain network statistics (MRTG,

SmokePing• Prepare network reports• Test and deploy new management

applications

NOC structure - staff

8:00 16:00 22:00

8:00 16:00 22:00

Working day

Weekend and holidays

Front end

What types of users are using your network and services?• Universities, academic and research institutions, commercial

institutionsHow does the SLAs or agreements you have with your customers look like?• Parameters in SLA: bandwidth, attenuation, guaranteed fixing

time, financial penalty, notification period before planned maintenance, contact methods

• Formal contact (financial cases)• Technical contactWhich tools are used to communicate with and keep track of users?• Telephone, Fax, TTS

Inter-NOC communication

NOC

PSNC IP NOC

POZMANusers

PIONIER services

OTHER NOCs

PIONIER users

TTS, mail,

phone

TTS, mail,

phone

TTS, mail,

phone

Fax,phone,

mail

Phone, mail

TTS, phone,

mail,skype

Documentation

What information do your NOC document?• Events: connection lost/restored; temperature threshold,

power lost/restored, intrusion alarm, contacts (or just tries) from/to administrators/clients/providers, actions and observations (TTS)

• Agreements: ID, parameters, contact data; Customers: full name, address, technical contact, IP addresses, links to the statistics; Procedures: how to proceed with different event types, how to use the tools (eg. TTS labeling), responsibility of the administrators, map of supercomputers rooms (MediaWiki)

• Reports monthly & yearly (MS Word + Excel)

Thank you for your attention

http://noc.pionier.gov.plhttp://noc.man.poznan.pl