MTX SafeVax
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THREE DAYS TO LAUNCH NYC TECH SUPPORT CENTER - JAN 2021 NYC Department of Health and Mental Hygiene Hour 0: Confirm Scope Defined channels, technology, workflows & scripting. Hour 24: Workforce Ready Hour 48: Call Center Live 500 agents live with spare agent capacity ready to respond to demand surges. Hour 72: Call Center Optimized Refine tech configuration, scripting, & training. MTX SafeVax Call Center Help Desk with Case Management Customize, integrate, and scale efficiently with an on-demand call center and help desk that quickly addresses the unique challenges of administering a vaccine. Support patients who need help with online scheduling, do not have access to mobile devices, data plans, or language barriers. Drawing from a network of over 350,000 pre-screened, highly-skilled agents in the U.S. in any industry, including healthcare and medically trained agents. 10,000s of Experienced Agents Agents work seamlessly to ensure a best-in-class experience for citizens, with data-driven monitoring & dashboards to track compliance with workflows, policies and proactively flag issues. Tech & Workflow Interoperability Flex up or down agent capacity to supplement your existing team or operate your end-to-end vaccination support center. Flexible Volumes & Surge Support Extensive agent network & advanced technology enable rapid call center launches - from initial scoping to fully operation in under 48 hours. Implementation Speed CALL CENTER HELP DESK FEATURES & BENEFITS ● ● MTX SafeVax Plug-in-Play Modules Easy to Set Up. Easy to Use.
Transcript of MTX SafeVax
THREE DAYS TO LAUNCH NYC TECH SUPPORT CENTER - JAN 2021NYC Department of Health and Mental Hygiene
Hour 0: Confirm ScopeDefined channels, technology, workflows & scripting.
Hour 24: Workforce Ready
Hour 48: Call Center Live 500 agents live with spare agent capacity ready to respond to demand surges.
Hour 72: Call Center OptimizedRefine tech configuration, scripting, & training.
MTX SafeVax Call Center Help Desk with Case ManagementCustomize, integrate, and scale efficiently with an on-demand call center and help desk that quickly addresses the unique challenges of administering a vaccine. Support patients who need help with online scheduling, do not have access to mobile devices, data plans, or language barriers.
Drawing from a network of over 350,000 pre-screened, highly-skilled agents in the U.S. in any industry, including healthcare and medically trained agents.
10,000s of Experienced Agents
Agents work seamlessly to ensure a best-in-class experience for citizens, with data-driven monitoring & dashboards to track compliance with workflows, policies and proactively flag issues.
Tech & Workflow Interoperability
Flex up or down agent capacity to supplement your existing team or operate your end-to-end vaccination support center.
Flexible Volumes & Surge Support
Extensive agent network & advanced technology enable rapid call center launches - from initial scoping to fully operation in under 48 hours.
Implementation Speed
CALL CENTER HELP DESKFEATURES & BENEFITS
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MTX SafeVax Plug-in-Play ModulesEasy to Set Up.Easy to Use.
