MP-Tourism-Orchha Action Reserch for Tourism Prmotion

Training Report

Tourism Awareness

Program: ORCHA (MP)

Submitted By

Kriit Trivedi

MP-Tourism-Orchha action research for tourism promotion

Kriti Tourism Awareness Program: ORCHA (MP)

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Table of Contents I. Awareness Program for Auto Drivers ............................................................................................. 3

A. Basic Details ................................................................................................................................ 3

B. Objective of Training ................................................................................................................... 3

C. Profile of Participants & List of Participants ............................................................................... 3

D. Methodology of Training Implementation ................................................................................ 4

E. Snapshot of the Training Program .............................................................................................. 6

F. Assessment of Training Efficacy via Pre Test & Post Test evaluation ........................................ 7

G. Observations and outcomes of training ..................................................................................... 7

II. Awareness Program for Police Officials .......................................................................................... 8

A. Basic Details ................................................................................................................................ 8

B. Objective of Training ................................................................................................................... 8

C. Profile of Participants & List of Participants ............................................................................... 8

D. Methodology of Training Implementation ................................................................................ 9

E. Snapshot of the Training Program ............................................................................................ 11

F. Impact assessment of Training via Pre Test & Post Test evaluation ....................................... 12

G. Major Observations and Outcomes of the training .................................................................. 12

Annexure I – Attendance List of Auto Rickshaw Drivers ....................................................................... 13

Annexure II – Attendance List of Police Staff ........................................................................................ 14

Annexure III – Pre and Post questionnaire ........................................................................................... 15


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Training Report: Orcha MP Tourism

I. Awareness Program for Auto Drivers

A. Basic Details

Basic Details Description

Date 2 Feb 2011 Duration 1 Day Location Orcha MP Tourism training Hall Tourist Place Orcha Tourism Type Historical Monuments & Heritage city Tourists Visit Type Majority of International tourists followed by Indians Participants Auto Rickshaw & Taxi Drivers

B. Objective of Training 1. Improvements in the behavioral aspect of the stakeholders in tourism

2. Introducing them to their role in Tourism promotion and advantages to them

3. Ensuring that MP tourist gets physically invigorated, mentally rejuvenated culturally

enriched and spiritually elevated in MP

4. Introducing the group with basic English skills to communicate with International and

national tourist from southern part of India

C. Profile of Participants & List of Participants

Type Of Participant on Date No of Participant

Auto Rickshaw & Taxi Drivers 26

Participants were mainly auto rickshaw and taxi drivers operating in & around Orchha. While

majority of them studied till primary and could not speak English there were one or two

participants who used the words Thank you and knew the meaning of it.

Please find a list of participants enclosed as Annexure I

D. Methodology of Training Implementation

S. No Schedule of Training Methodology Session Handled By

1 Introduction to team and topic Team

2 Pre Test Team

3 Training Need Assessment Refreezing and Noting down the

requirements Team

4 Importance of Tourism , & Tourist

Power point presentations, and Interactive lecture method

Ms. Alka Shukla

Atithi Devo Bhav

What is tourism and its type Poster Making

What is the importance of tourist

Tourism and you .

Governments contribution in tourism promotion

introduction to MP Tourism web site Quick Recap for places to visit in the city

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Role of Trainee in Tourism Promotion Interactive power point presentations ,Audio Visuals , Case Study and discussions

Ms. Kriti Trivedi

Your role in the promotion of tourism in your city/town

You and connectivity to 7 S of Tourism

Your stake in growth & fall of tourism

6 Etiquette Power point presentations, Ms. Kriti Trivedi


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Verbal Communication (Dos & Don'ts)

Role play was conducted based on the issues raised while the session and the training need assessment while the beginning of the session. Further the recorded role play of the team was replayed to do the in-depth analysis of Do's and Don'ts and all other relevant strategies to the audiences.

Non verbal communication (Dos & Don'ts)

Body Language

Guest services

Handle the irate guests

Handling the complaints and compliments

Positive and negative body language

Characteristics of an ideal service provider (Sensitizing the trainees).

7 Behaviour skills Power point presentations, training games and English language basics and simple usages were taught in the interactive lecture method. Which was further revisited by improvising the diction of the participants who were not much comfortable with the few words.

Mr. Manoj Patidar

Tourist expectations from you

Mirroring the tourist & you

Handle senior citizen and pregnant tourist

& Children

Cross cultural tips to understand tourist

better

English Basics

Essential English vocabulary

8 Post Test Team

Quick recap of Learning's of session

E. Snapshot of the Training Program

Snaps include the Pics taken while role plays ,Presentation and the pictorial discussions taken place

.Also one of the shot involves the Need assessment done by the international tourists before the

start of training program.


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F. Assessment of Training Efficacy via Pre Test & Post Test evaluation

Most fruitful were the results from the trainees who were not at all educated and have picked up

English section well when the questions were prompted by the facilitator in the training.

Almost every participant has shown the minimal growth in scores from maximum 3-5 in pre test to

7-9 in the post evaluations. The interest and enthusiasm in the participants was commendable to

learn and show the changes immediately.

Note : the pre and post test documents can be produced if required .

G. Observations and outcomes of training

Trainees said the training was fruitful because sometimes they have lost tourists due to

English language issues for few words such as “How Much”.

While role play team thy self realized regarding the issues female tourist could face due to

irritant behavior of few of the localities and how further the issues should be tackled.

Trainees pledged on their own to maintain the cleanliness of the city


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II. Awareness Program for Police Officials

A. Basic Details

Basic Details Description

Date 3 Feb 2011 Duration 1 Day Location Orcha MP Tourism training Hall Tourist Place Orcha Tourism Type Historical Monuments & Heritage city Tourists Visit Type Majority of International tourists followed by Indians Participants Police Staff

B. Objective of Training 1. Improvements in the behavioral aspect of the stakeholders in tourism by introducing them

to the perception of tourist.

2. Introducing them to their role in Tourism promotion and advantages to them

3. Ensuring that MP tourist gets physically invigorated, mentally rejuvenated culturally

enriched and spiritually elevated in MP

4. Introducing the group with basic English skills to communicate with International and

national tourist from southern part of India

C. Profile of Participants & List of Participants

Type Of Participant on Date No of Participant

Police Staff 10

Participants were Police officers, constables & Head Constables and others in the police department.

While majority of them studied till 8th and were in the profession for long time. Only a few of them

were educated till 12th or even graduated.

Please find a list of participants enclosed as Annexure II

D. Methodology of Training Implementation


1 Introduction to team and topic Team

2 Pre Test Team

3 Training Need Assessment Defreezing and Noting down the

requirements Team

4 Importance of Tourism , & Tourist

Power point presentations, and Interactive lecture method

Ms. Alka Shukla

Atithi Devo Bhav

What is tourism and its type Poster Making

What is the importance of tourist

Tourism and you .

Governments contribution in tourism promotion

introduction to MP Tourism web site Quick Recap for places to visit in the city

5

Role of Trainee in Tourism Promotion Interactive power point presentations ,Audio Visuals , Case Study and discussions

Ms. Kriti Trivedi

Your role in the promotion of tourism in your city/town

You and connectivity to 7 S of Tourism

Your stake in growth & fall of tourism Expectations from Tourists and expectation Matching for the Police staff

6 Etiquette Power point presentations, Ms. Kriti Trivedi


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Verbal Communication (Dos & Don'ts)

Role play was conducted based on the issues raised while the session and the training need assessment while the beginning of the session. Further the recorded role play of the team was replayed to do the in-depth analysis of Do's and Don'ts and all other relevant strategies to the audiences.

Non verbal communication (Dos & Don'ts)

Body Language

Guest services

Handle the irate guests

Handling the complaints and compliments

Positive and negative body language

Characteristics of an ideal service provider (Sensitizing the trainees).

Perception of police for tourists and vis a vis

Games of Perception

7 Behaviour skills Power point presentations, training games and English language basics and simple usages were taught in the interactive lecture method. Which was further revisited by improvising the diction of the participants who were not much comfortable with the few words.

Mr. Manoj Patidar

Tourist expectations from you

Mirroring the tourist & you

Handle senior citizen and pregnant tourist

& Children

Cross cultural tips to understand tourist

better

English Basics

Essential English vocabulary

8 Post Test Team

Quick recap of Learning's of session

E. Snapshot of the Training Program

Snaps include the Pics taken while role plays ,Presentation and the pictorial discussions taken place .

And exercises involving perception are involved .


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F. Impact assessment of Training via Pre Test & Post Test evaluation

Almost 60 percent of the participants showed a significant improvement of 60 + scores in the post

evaluation in comparison to previously obtained one or two marks . Where as those who scored high

as 7 in previous test scored complete 9 in post test trainings. While rest of them also showed

improvement with a minimum score of 40 percent from the previous scores.

Note : the pre and post test documents can be produced if required .

G. Major Observations and Outcomes of the training

Participants realized their role in tourism promotion and what will be the possible benefits

of it to them and to the City

As a result of expectation analysis exercises the participants suggested if there are more sign

boards in the city then it will be convenient for the tourists to find the places and it will be

much more convenient for them to communicate the path to Tourists.

While role play analysis participants realized the importance of patient hearing, and polite

verbal and non verbal communication to the issues of the tourists.

After the perception exercises the Participants also felt the importance of understanding the

tourist perspective and shared how this understanding will be fruitful for them in changing

the practical behavior for them and giving them more apt suggestions which will neither

hinder their safety while stay nor the fun.


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Annexure I – Attendance List of Auto Rickshaw Drivers


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Annexure II – Attendance List of Police Staff


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Annexure III – Pre and Post questionnaire

MP-Tourism-Orchha Action Reserch for Tourism Prmotion

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