Moving to Performance Support via a Single Source Content Management System

Maria Leggett @maria_leggettwww.linkedin.com/in/marialeggett/http://contlearning.com

Materials/Contact

Additional Material Download http://contlearning.com• Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan

Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com

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You Know the Story…

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“We’re launching XYZ Product next

month.”

“We need training.”

“Our documentation

is not ready yet.”

“When will you have training

ready?”

Learning Support at Time Warner Cable

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Learning & Development

Time Warner Cable

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Second Largest Cable Company in the U.S.

Over 15 Million Customers in 29 States

Three Lines of Business: • Residential• Business Class • Media

Employees 50,000

Time Warner Cable

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Instructor-led Training

Virtual Instructor-Led Training

eLearning Courses

Huddles

Job Aids/Reference Guides

Video

Performance Support• Mobile App• Embedded System Support

Learning Products

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1%2% 15%

50%

12%

20%AssessmenteLearningePerformance SupportILTVirtual ILTTrain the Trainer

359 Employee-Impacting Training Initiatives in 2013

1042 Deliverables

Learning Design & Development Process

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Design Materials Process

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Create design documents from provided source documentation

Create facilitator guide, participant guide and performance support materials

Create assessment and presentation deck

Before Single Source Design

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Instructor-Led Training

Virtual ILT

eLearning

Performance Support Mobile

Facilitator Guides

Participant Guides Assessments Web-Based

Courses

Job AidsHuddle Guides

Mobile Devices

Reference Guides

Multiple Modalities

Multiple Outputs

Learning Design & Development Process

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After Single Source Design

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Assessments

Web-Based Courses

Job Aids

Huddle Guides

Mobile Devices

Reference Guides

<XML>

Facilitator Guides

Participant Guides

Why Single Source Development?

• Reduces development time• Reduces costs• Provides a consistent and structural approach to design and

development• Separates content from presentation• Allows for reusability/portability to other applications

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Key Driver: Make materials as economic as possible while delivering effective training

Case Study

Designing Your Single Source StrategyStep 1:• Learning Modalities• Learning Materials

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Filtering Content

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Project Documentation

Design Document

ILT /VILT Materials

Job Aids

eLearning

LMS

Mobile/Portals

Knowledge Management

Object

Object

Object

Object

Object

Reusable Objects Deliverables/Modalities Delivery Locations

Busi

ness

Rul

es

Case Study

Designing Your Single Source StrategyStep 1:• Learning Modalities• Learning Materials

Step 2:• Define Learning Content Structure/Learning Object• Determine Shared Content Areas &

Authors

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InfoPath

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• Part of the Microsoft Office

• Looks similar to Microsoft Word

• Collects and distributes form information with no programming

• Information collected is reusable because content is collected in XML format

• Create multiple views of the information for different tasks or people

InfoPath Views

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XML Data

Source Document

XSLT XHTML View

XHTML View

TransformationsResult

Documents

Case Study

Designing Your Single Source StrategyStep 1:• Learning Modalities• Learning Materials

Step 2:• Define Learning Content Structure/Learning Object• Determine Shared Content Areas &

Authors

Step 3:• Content Views

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Filtering Content

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Project Documentation

Design Document

ILT /VILT Materials

Job Aids

eLearning

LMS

Mobile/Portals

Knowledge Management

Object

Object

Object

Object

Object

Reusable Objects Deliverables/Modalities Delivery Locations

Busi

ness

Rul

es

Demonstration

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Materials/Contact

Additional Material Download http://contlearning.com• Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan

Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com

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