Move from zero to hero The missing ingredient Successful training Why leadership …€¦ · Simon...
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Simon Lewis © 2016 Values; the secret truth Move from zero to hero The missing ingredient Successful training Why leadership is key Tools you can use
Transcript of Move from zero to hero The missing ingredient Successful training Why leadership …€¦ · Simon...
Simon Lewis © 2016
Values; the secret truth
Move from zero to hero
The missing ingredient
Successful training
Why leadership is key
Tools you can use
Simon Lewis © 2016
Eau Palm Beach, Florida
Simon Lewis © 2016
Jonathan Adler design
Simon Lewis © 2016
Simon Lewis © 2016
Award-winning spa
Simon Lewis © 2016
Chains
- They don’t get it
- Poor performance
- Reasons
- Roadblocks
Simon Lewis © 2016
‘At will’
Simon Lewis © 2016
Disengaged & confused
%Staff who stayed
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Panic!
Simon Lewis © 2016
A fresh start…
- More effective at sales
- Motivated staff
- Engaged with business
- Lasting relationships
- Teams that work
- Tough it out
- Enjoy own decisions
Simon Lewis © 2016
Happiness counts
Simon Lewis © 2016
Why doesn’t training last?
- Why do they forget?
- Why do old habits creep
in?
Simon Lewis © 2016
Results
Behaviour
Skills & Capability
Beliefs
Values
Identity
Simon Lewis © 2016
Our mission is to…
…proactively build guest-
based imperatives and
continue to approach our
jobs with passion and
commitment
…assertively fashion
hospitality benefits to stay
relevant in tomorrow's world
Simon Lewis © 2016
What are Values?
Emotional hot-buttons
Feelings of importance
How we spend our time
Motivation
Deep in our DNA
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Values create belief systems
V b
b
b
b V b
b
b
b
b
V b
b
bb
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Innovation
Quality
Community
Storytelling
Optimism
Disney
Honesty
Fairness
Integrity
Walmart
Minimise
Respect
Non violent
Justice
Support
Ben & Jerry’s
AbstractConcepts
Can be Experienced
DeepLevel
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We all want emotional connections
Integrity
Hotelier
Intuitive
Goosebumps
Authentic
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Goals
- No. 1 independent
- 5 Star, 5 Diamond
- Win awards
- Rebuild trust
%
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The only 4 objections
- I don’t have the time
- I don’t have the money
- I don’t believe you
- It won’t work for me
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Leadership
- Start with the end in mind
- Take action!
- Get feedback - is it working?
- Be flexible
- Walk the talk
- Take responsibility
Simon Lewis © 2016
Pride ∙ Motivation
Simon Lewis © 2016
Valued ∙ Connected ∙ Unified
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Understand ∙ Engaged
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Valued as individuals
You get to be you!
Everyone has fun!
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If you don’t…
Simon Lewis © 2016
If you don’t…
Responsible
Respect
Co-operate
Learn
Trust
Success
Determination
Source: http://www.volkswagen-poznan.pl/en/corporate-culture
$7.5b
Simon Lewis © 2016
Don’t be surprised…
Simon Lewis © 2016
Star Concierge
Kimberly Coleman
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External results
- No 1. Condé Nast
- Top 8, US
- Forbes 5* resort
- Forbes 5* spa
- AAA 5❖
Simon Lewis © 2016
Internal benefits
- Engaged employees
- Loyal friends
- Lasting relationships
- Shared vision
- Skin in the game
