EMPLOYEE TRAINING AND DEVELOPMENT AT

MOTOROLA

CONTENTS

• Introduction• History of MOTOROLA• Training and Development

Initiatives• MOTOROLA University• Focus on E-learning

MOTOROLA

Introduction

• American MNC founded in 1928 by Galvin bros

• Best providers of training to Employees

• Motorola training and Education Centre

• Motorola University

Inception-1928,Chicago(USA)

Galvin manufacturing corporation

1928-Battery eliminator

1930- entered radio communication

1947-name changed ,entered

television market

1956-semicondutor,microprocessors,

Integrated circuits

Cont…..• 1960- entered international

market• 1970 - faced competition• 1980 - cellular technology

(DynaTAC)• 1991 - communication boom• 2000 - joint ventures• 2005 - global presence(40

countries)

Training and Development Initiatives

• Training since 1920’s• Quality Primary consideration

of MOTO• Training for workers and Top

Management• Corporate wide Study by HR• Moto Executive institute• Motorola training and Education

Centre• Rise of Motorola University

UNIQUE FEATURES OF TRAINING AT MOTOROLA UNIVERSITY

Most of instructors in the university were not regular professors but visiting professors.

Instructions were tailor-made to meet

the unique needs of the company. Training was integrated with project

execution, rather than preceding it Learning at Motorola was not

monotonous

Contd……Offered training to synergize

employee education with business targets.

Annual performance reviewsIndividual dignity entitlement

programHeavily invested in employee

training program than other companies did.

. Motorola offered training to all its employees from top management executives to factory workers

BENEFITS OF INNOVATIVE TRAINING AT MOTOROLA

UNIVERSITYHelped employees to achieve a

certain level of expertise.In a decade since 1987 Motorola

reduced cost by US$ 10bn.Productivity measured by sales per

employee increased 139 percent.The company was getting a return

of US$30 in three years for every dollar spent on training.

MOTOROLA UNIVERSITY

Siddharth nayan sharma

Started Motorola Training and Education Center (MTEC)- 1979

A Motorola viewed training as an investment rather than cost

Decided to elevate MTEC to university status in 1989

University’s mission is to make the world a better place to make money

To own university

◦ To provide education

◦ Operate unlike regular varsity

◦ Maintained absolute autonomous

With own board of trustees

To redefine the employees responsibilities

Helps to link b/n employees and company

strategy

To reduce cost

Curriculum designed according to the

requirement of company

Taught business related topics

Offered in three broad categories

◦ Engineering

◦ Manufacturing

◦ Sales and marketing

Listed the courses in the catalogue Appointed Chief Learning Officer (CLO)

◦ To provide course in a cost effective manner Model changed in 1990s Other than three basic categories

◦ Offered several other minor courses Offered to employees also to outsiders

who made payment

Course title Type of course Duration Description

Vice Presidents Institute

Leadership Development 4 days For new V P, Faculty includes Moto CEO, COO and other senior officers

Asian impact for Motorola

Leadership Development, Business Acumen Development

15 days For potential GM in the Asia/Pacific region held in Asia only

General Managers Toolkit

Functional Refreshers 1 day each

Strategy & tactics, Financial management, Customer and market focus, Biz operations etc..

Building World class leaders through Coaching

Coaching skill Development

2-3 Days Introduced in 1999. Offered world wide

Leadership Accelerated Program

Leadership Development Action

20 Days Designed for new managers in India. Offered only in India.

List of few coures offered by Univ.

Siddharth nayan sharma

Six sigma methodology• Motorola can lay claim to the most long-standing and time-tested experience in the industry• Continue focusing their efforts on advancing the Six Sigma methodology to bring you the most powerful Six Sigma training available.• Motorola has been implementing Six Sigma throughout the organization now for over 18 years• With a presence in over 20 countries around the world, we are also proud to offer Six Sigma experience

Contd…

Our global reach and in-depth experience as Six Sigma practitioners affords us an expansive inventory of best practices and lessons learned,

Contd……..What does this mean for you?When you take advantage of motorola’s

combined history of innovation and experience applying Six Sigma in the real world, one can expect to achieve the quickest, most sustainable results possible, whatever the size of your organization, wherever it may be!

Area of six sigma applicationMotorolaSaved $17 Billion from 1986 to 2004,

reflecting hundreds of individual successes in all Motorola business areas including: Sales and Marketing Product design Manufacturing Customer service Transactional processes Supply chain management

Invention of six sigmaIn 1986, Bill Smith, a senior engineer and

scientist at Motorola, introduced the concept of Six Sigma to standardize the way defects are counted.

Six sigma extends the benefit of its Six Sigma expertise

to other organizations worldwide through Motorola University.

Leader in corporate educationMotorola University is globally recognized as

a leader in corporate education. This provides prospective clients with the assurance of consistent, high-quality services.

trademarkMotorola is the globally recognized creator of

Six Sigma, and actually holds the registered trademark (despite abuse of our trademark in the marketplace)

Six sigma education toolsSix Sigma BooksThe New Six Sigma: A Leader's Guide to Achi

eving Rapid Business Improvement and Sustainable Results by Matt Barney and Tom McCarty.

Six Sigma Online Resources

Six Sigma SoftwareMINITAB™ Statistical Software

For information on MINITAB, visit http://www.minitab.com/.

SigmaXLVisit http://www.sigmaxl.com/

Program DescriptionsSix Six Sigma e-Foundations

Sigma e-Foundations

E – Learning @ Motorola

E-Learning at Motorola

Structure of the presentation

Definition of E-Learning

E-Learning at Motorola ‘’the why of it’’

College of Learning Technologies at Motorola

The change E-Learning brought

Use of E-Learning as a training and development tool at RR Donnelley

E-Learning at Motorola

‘’The delivery of a learning, training or an education program by electronic means. E-learning involves the use of a computer or electronic device in some way to provide training or learning material’’

E-Learning at Motorola

Why Motorola University went for E – Learning?

• Meeting challenges • Better quality products• Quick time training

E-Learning at Motorola

College of Learning Technologies at Motorola University.

Innovative learning methods…

• Virtual classrooms• CD-ROMS• Multimedia • Satellite conferences

The change E-Learning brought…

• Rise in web-based learning • Compulsory training discontinued• Specific and unique learning needs

E-Learning at Motorola

The Time and Cost Advantage

E-Learning at Motorola

‘’Time is Money”

•More than 1,50,000 employees•Wide range of programs•Training time reduced by 50%

100 offices in 24 countriesBut

Same course content and delivery!!!

REASONS FOR INTERNATIONAL RECOGNITION OF

Motorola's

TRAINING AND INDUSTRAIL PRACTICES

Training and development programs were viewed not as cost but as an investment.

Employee loyalty ---- “poor performance includes unwillingness to change”

Resolving the conflicting behavioral patterns of different levels of management.

Programmes were tailored to meet the unique demands of Motorola.

Motorola extended training to all its employees as a must.

INDIVIDUAL DIGNITY ENTITLEMENT

To achieve employee retention .

To improve the performance and their employability.

BENEFITS OF TRAINING PROGRAMMES

Production cost reduced by US$10bn by training workforce in 1987.

Productivity measured by sales per person increased by 139% in 1998.

A return of US$ 30 in three years for every dollar spent on training .

DISADVANTAGES OF E-LEARNING

Unilateral presentationNo chance of disscussion