Mortgage Network Achieves 100 Percent Referral Rating
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FOR IMMEDIATE RELEASE MORTGAGE NETWORK SURVEY FINDS A RECORD 100% OF BORROWERS WOULD REFER THE COMPANY TO OTHERS Growing mortgage lender sets a new benchmark in customer satisfaction DANVERS, MA — December 10, 2014 — Mortgage Network, Inc., one of the largest independent mortgage bankers in the eastern U.S., today announced that 100 percent of the 259 borrowers who responded to a closed loan survey in November told the company they would refer Mortgage Network to a friend or family member. The results mark the first time since Mortgage Network began giving its monthly customer satisfaction survey in 2010 that every single borrower said they would recommend the lender to others. The company’s customer satisfaction survey is given when a borrower’s loan is completed. When asked, "Would you recommend us to your friends and associates?” 100 percent of borrowers whose loans closed in November answered yes. In addition, 96.14 percent said they were “very satisfied” with Mortgage Network. Based in Danvers, Massachusetts, Mortgage Network provides a complete range of conventional, non-conforming, government and state bond residential mortgage loans. Since 2000, the company has sold more than $35 billion in mortgage loans while building a reputation for delivering nationally acclaimed customer service. “While our track record of customer service has always been strong, having every single borrower say they would refer Mortgage Network is amazing. Even borrowers who said they had a less than perfect experience said they would recommend us because of the way we handled any issues,” said Brian Koss, executive vice president of Mortgage Network. “Making borrowers happy is not easy, especially in today’s market. Everyone in the Mortgage Network family, from our experienced and diligent loan officers to our attentive and focused operations, administration and support staff, deserves a ton of credit for this achievement.” So far in 2014, Mortgage Network has had a dynamic year of growth, opening six new offices and adding 113 veteran branch managers, loan officers and operations staff. Earlier this year, the company ranked #18 on Mortgage Executive Magazine’s “50 Best Places to Work” and announced it would be expanding in the South, where recruiting is under way. “The fact that we are able to maintain a high level of customer service during an otherwise challenging market is something we’re very proud of, but the key to our success is rather simple,” Koss said. “We take experienced, consumer-driven financial experts and support them with equally passionate, service-oriented professionals. When we do this well, everyone wins – especially the borrower.”
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Transcript of Mortgage Network Achieves 100 Percent Referral Rating
FOR IMMEDIATE RELEASE
MORTGAGE NETWORK SURVEY FINDS A RECORD 100% OF BORROWERS WOULD REFER THE COMPANY TO OTHERS
Growing mortgage lender sets a new benchmark in customer satisfaction DANVERS, MA — December 10, 2014 — Mortgage Network, Inc., one of the largest independent mortgage bankers in the eastern U.S., today announced that 100 percent of the 259 borrowers who responded to a closed loan survey in November told the company they would refer Mortgage Network to a friend or family member. The results mark the first time since Mortgage Network began giving its monthly customer satisfaction survey in 2010 that every single borrower said they would recommend the lender to others. The company’s customer satisfaction survey is given when a borrower’s loan is completed. When asked, "Would you recommend us to your friends and associates?” 100 percent of borrowers whose loans closed in November answered yes. In addition, 96.14 percent said they were “very satisfied” with Mortgage Network. Based in Danvers, Massachusetts, Mortgage Network provides a complete range of conventional, non-conforming, government and state bond residential mortgage loans. Since 2000, the company has sold more than $35 billion in mortgage loans while building a reputation for delivering nationally acclaimed customer service. “While our track record of customer service has always been strong, having every single borrower say they would refer Mortgage Network is amazing. Even borrowers who said they had a less than perfect experience said they would recommend us because of the way we handled any issues,” said Brian Koss, executive vice president of Mortgage Network. “Making borrowers happy is not easy, especially in today’s market. Everyone in the Mortgage Network family, from our experienced and diligent loan officers to our attentive and focused operations, administration and support staff, deserves a ton of credit for this achievement.” So far in 2014, Mortgage Network has had a dynamic year of growth, opening six new offices and adding 113 veteran branch managers, loan officers and operations staff. Earlier this year, the company ranked #18 on Mortgage Executive Magazine’s “50 Best Places to Work” and announced it would be expanding in the South, where recruiting is under way. “The fact that we are able to maintain a high level of customer service during an otherwise challenging market is something we’re very proud of, but the key to our success is rather simple,” Koss said. “We take experienced, consumer-driven financial experts and support them with equally passionate, service-oriented professionals. When we do this well, everyone wins – especially the borrower.”
About Mortgage Network, Inc. Mortgage Network, Inc. (NMLS# 2668) is one of the largest, privately held independent mortgage companies in the Eastern U.S. region, with more than 42 offices and licensed to do business in 24 states. The company provides a full range of residential mortgage products, including conventional and non-conventional loans, FHA and VA loans, mortgage refinancing and reverse mortgages, while offering borrowers a unique combination of experience, product development, and commitment to great service. According to a customer survey conducted from December 2012 through December 2013, more than 98 percent of customers would recommend Mortgage Network to friends and family members. Based in Danvers, Massachusetts, Mortgage Network was founded in 1988 by Robert McInnes and Albert Paré III. Mortgage Network can be found online at www.mortgagenetwork.com and can be followed on Twitter at @MNETMortgage. PRESS CONTACT: Warren Lutz Strategic Vantage Marketing & Public Relations (925) 270-3941 [email protected]
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