Moog Memmingen Repair / RMA Procedures · Moog Memmingen Repair / RMA Procedures Author: Moog...
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REPAIR / RMA PROCEDURES Dirk Harlinghausen / Igor Hans / Moog GmbH – Memmingen Branch March 2020
Transcript of Moog Memmingen Repair / RMA Procedures · Moog Memmingen Repair / RMA Procedures Author: Moog...
REPAIR / RMA PROCEDURESDirk Harlinghausen / Igor Hans / Moog GmbH – Memmingen Branch
March 2020
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Why this Document?• To understand the RMA
− “Return Merchandise Authorization”
− The premise for a fast repair
• To have the right contact information
• To fill in the RMA form correctly
• To navigate through this straight process
Have a smooth RMA experience!
Content• Overview of the Process
• RMA Contacts
• RMA Form
• Shipping
• Repair
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Overview of the RMA Process• Download RMA form
• Fill in the form and sign it
− Product & owner
− Contact [email protected] to receive a RMA number
− Detailed failure description
− Risk assessment
− Signature
• Shipping to Moog Memmingen
• Reception of the parcel in Memmingen
• You get our report and decide what happens next!
• Usually: we send you the repaired product shortly
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RMA ContactsThese are your contact persons for all issues around repairs and RMA.
Contact InformationName Dirk HarlinghausenPosition Production ManagerPhone +49 (0) 8331 98480 18Email [email protected]
Contact InformationName Igor HansPosition Manufacturing TechnicianPhone +49 (0) 8331 98480 21Email [email protected]
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RMA Form1) Overview and FAQ• Where can I get the form?
www.moog-memmingen.com/support
• How many RMA forms do I need?Use a separate form for every damaged product, which shall be repaired.(1 motor: 1 form, 2 motors: 2 forms etc.)
• Which filetype does the RMA form have?The form is available as an xlsx Excel file.
• Which languages are available?The Excel file has two worksheets:English and Deutsch (German).
• Do I have to print the form?Yes, because you have to sign the form. But you can fill in the other data on your computer.
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RMA Form2) Product and Owner
• Fill in the contact and product information as shown in the example above.
• Please contact [email protected] to receive the RMA number on top.
• Priority – when to be dealt with?
− Prio 1: On the same day* -> €180,- fee
− Prio 2: The next business day* -> €100,- fee
− Prio 3: After 8-10 business days -> standard / no fee
* order before 10 p.m.
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RMA Form3) Detailed Failure Description
Please write down all information that can be useful for the repair.
• Best practice: see example above
• It is not sufficient to just write:
− „No function“
− „Does not work“
− „Damaged“
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RMA Form4) Risk Assessment
Please answer the risk assessment questions conscientiously and specify in the box below concerning any answer other than „no“.(see example above)
This is important for the health of our staff!We thank you for your understanding.
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RMA Form5) Signature
• Fill in the current date
• Double-check your form before printing
• Print the form
• Sign it
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Shipping• Wrap the damaged product(s) well
in a parcel.
• Add the signed RMA form(s).
• Send to:
Moog GmbHNiederlassung MemmingenRMA / RepairAllgaeustr. 8a87766 MemmingerbergGERMANY
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Reception of the Parcel in Memmingen
RMA form ok?
YES
We start with the analysis and then send a report to you.
NO We need to contact you again.
Please fill in the RMA form correctly in the first place to save time!
You send us your feedback.
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Repair?• Your feedback decides!
− In any case write an email: [email protected]
− You decide how to move on.
• We finish the process as soon as you tell us how to move on.
• This usually means that we send you the repaired product back shortly!
For more information, please contact:
THANK YOUDirk Harlinghausen, Production ManagerIgor Hans, Manufacturing Technician
Email: [email protected] / Tel.: +49 (0) 8331 98480 21
Moog GmbH – Niederlassung Memmingen, Allgaeustr. 8a, 87766 Memmingerberg, GERMANY
