Learning Cafe Call

MOOCs in Corporate Training

23 July 2013

• MOOCs (Massively Open Online Courses) can be a mainstream employee learning option. It offers cost effective solutions for organisations with the benefits far outweighing the challenges. L&D/HR need to be proactive in exploring and including MOOCs in learning strategies.

1

MOOCs for Employees Update

• Working Group • LinkedIn group formed and

active discussion.

• Online consultation session

being planned (in place of

face to face).

• Reaction to Call • Call has got very positive

comments on LinkedIn.

• There is a lot more support for

MOOCs for employee

learning, with increasing

numbers of blogs and article

on this topic.

2

MOOCs for Workplace Learning

• Identify new capabilities required

• Web site with information on MOOCs.

• Discussion Groups

• Meet Up

• First hand experience.

• Gauge learner experience and L&D .

• Practitioners Working Group to develop a view on suitability.

• Advisory Board

• Develop collateral

Practitioners View

Proof of Concept

Capability Development

Awareness

3

MOOCs Working Group

Working Group

• AMP - Ryan Tracey

• Ashurst - Nicola Atkinson Holding Redlich - Jasmine Malki

• Coca Cola Amatil - Michelle Ockers

• Red Cross Blood Services - Les Lisz, Susan Naylor, Sioban Singh & Lee Kirby

• Sian Hartnett KPMG

• Westpac - Cathy Collins

• QBE - Lisa Henderson

• Suncorp – Jenn Reid

• Jeevan Joshi

• John Smartt

• John Forrest – Impact Challenges

Advisory Group

• Julie Catanach – Suncorp

• Peter Hall – QBE

• Tim Drinkall – NBNCo

• Michael Eichler - IAG

4

Awareness & Collaboration

Web Site

5

Linkedin

Discussion

Groups

Twitter - @moocsatwork

Since the 1980s the price of university education in America has risen by 440%... For the economy as a whole, the average price and wage increases were only 110% and 150%

respectively.

The Economist, http://www.economist.com/node/21563714

Resolve Baumol's Cost Disease?

Baumol, W. J, (2012) The Cost Disease: Why Computers get Cheaper and Healthcare Doesn't

"The cost to innovate is almost zero...the cost of failure is almost

zero."...

Joi Ito (2012). Keynote to Open Educational Resources meeting (video), Hewlett Foundation.

EdXPrinceton, Udacity, MIT, Gates Foundation, Coursera...We’ve always

had MOOCs – they are called libraries...

Challenges – Provider:

• Education quality standards?

• IP ownership?

• Who “owns” the learning experience?

• Proctored assessments by a 3rd party – valid?

• ...

Challenges - Learner:

• ...The outcome is a grade not an education...

• ...MOOCs right now are nothing more than the lectures I used to sit through in college many years ago..

• Is traditional education what I need? Don't I just need research & critical thinking skills in a digital world?

• ...

...it showed me something fascinating, which is that extent to which the MOOC provides a focal point to enable people to share, engage

and benefit from the experience. What is more, the MOOC'ers threads and opinion-sharing is captured in the interface so that others can review over time and form their own opinions (and there were a lot of lively

discussions!) ...

Maybe learners can teach themselves?

- Sugata Mitra

Now our “libraries “ are digital and almost limitless...

?

In your corporate learning environment what are the challenges with adopting MOOCs?

In your corporate learning environment what are the opportunities of adopting MOOCs?

MOOCs for employee learning

Impact – Where & How

9

Employee

Capability

Gaps

Organisational

Gaps

Individual

Gaps

Gaps

Plugged

Custom

Training

workshops

Online

Learning

Coaching

L&D Organised

Internal

Knowledge

Bases

Performance

Support

Not

L&D Organised

Internal Driven Learning External

Generic

vendor

courses

Further formal

education e.g.

degrees

MOOCs

Formal

Less

Structured

Informal

Proof of Concept

Agree on approach across the

participating

organisations

Get a small group(2-3) of employees to

undertake MOOCs for

personal development

Consolidate learner and

organisational experience

Develop a framework for

using MOOCs for employee training

10

Proposed Knowledge Architecture

11

Impact Challenges

Learner W Group Advisory Board

Mini

Scenarios

Quick

Polls Project

Updates

Info

Bites

LinkedIn MOOCs

@work Online

Process

Maps

MOOCs at Work Framework

Learning Strategy & Governance

Learning Planning and Budgeting

Requirements

Gathering

(LNA, TNA etc)

Learning

Design &

Development

Learning

Implementation

Evaluation

Face to Face

Online & Blended Informal

Unstruct

ured

LMS Mobile Social Know Mgt

Capability & Skills

Learner

Learning

Professional

Manager

Business

Work

pla

ce

Pers

onal

Levels of Engagement with MOOCs

14

Learning Process Impact

15

Requirements

Gathering

(LNA, TNA etc)

Learning

Design &

Development

Learning

Implementation

Evaluation

Learning Modes Impact

16

Face to Face

Online & Blended Informal

Unstruct

ured

LMS Mobile Social Know Mgt

Business Drivers & View

17

Learning Strategy & Governance

Learning Planning and Budgeting

Business

Capabilities and Skills

18

Capability & Skills

Learning

Professional

Questions to Discuss

• One of the challenges the working group has raised is what part

does L&D get to play in MOOCs for Learning. The answer may turn

out to be very different to what we do now.

• Currently MOOCs are predominantly available for certain topics ie

IT, Management, Science which only meet part of organisational

needs.

Some FAQs

• What about quality - See ratings and reviews

• How will we capture learning - Employees will self report with completion certificates;

• Messages may be different from company messages - No one is saying it will be a company specific course. Employees don't have to spoon fed.

• How will employees find courses - Search engines.

• What if the MOOC is discontinued - Find another one or go back to the usual way you plugged gap in the current state.

• We cant get into our reporting - Maybe . Is it that more important than learning.

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How big is the typical MOOC? -

while enrollment has reached up to

~180,000, 50,000 students enrolled is

a much more typical MOOC size.

•How many students complete

courses? - completion rates can

approach 20%, although most

MOOCs have completion rates of less

than 10%.

Cost

Usually free – Certificate - $70

Commercial MOOCS - $60

Participation

21

Timeline

http://en.wikipedia.org/wiki/File:Figure_1_MOOCs_and_Open_Education_Timeline_p6.jpg

Questions to discuss

• Has anyone done MOOCs ? How was the experience ?

• Can MOOCs be used for employee development ? What

are the opportunities and challenges ?

• How will MOOCs impact the learning function ?

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