CILT International Convention 2014Malacca, Malaysia

International Education Standards Committee – Education Workshop

New Products, Processes and Professional Services

What we will cover today

• Processes – about the IESC, accreditation and new registration systems

• Products – about the new CILT Diploma , e-learning, CPD and other tools

• Professionalism – about the support available and planning for the future

Processes –

International Education Standards Committee

Introducing the IESC

• Chair – Kevin Byrne

• Supported by representatives across the Territories and CILT staff

• Knowledge sharing representatives from across the world

What the IESC does • Main role is to protect the professional standards

and ensure consistent quality education provision• Also to advance ongoing professional

development and lifelong learning• Look for new opportunities to support education,

training and professional development activities• Room for more volunteers !

Young Professionals Committee

Task Forces

Marketing Committee

Membership Standards CommitteeIESC

IESC relationships and connections – how it fits

Awards Committee

Management Committee Council of Trustees

Processes –

New Accreditation and Student Registration/Certification

Processes

A very quick tour of the accreditation and student

registration services

Visit the CILT International Education Stand or ask for a one

to one with Jon Harris, IPDC

The journey so far

• Accreditation moving forward • 50 Centres approved with different levels of

commitment and student numbers• 40 Expressions of interest at various stages• 3700 student registrations since 2005/6• Need 1500 student registrations per year to run

the service

Education global reach

Major system improvements • Customer care is vital • Streamlined and more accurate system for

registrations, billing, and certification and accreditation

• On line tool available• Training Providers/Branch Guides on Registration and

Certification / Accreditation • IPDC provides management and strategic support, CILT

Ireland provide education administration function

The finance build up Service Level Agreement (Ireland)

Materials/Course Design/Redesign (UK)

IPDC/Education Admin

Exam setting/ moderation/marking

Database/Cloud solution

Accreditation fees Shipping costs

Student registration/moderation and certification fees 1500 minimum

Expenditure - - - Income£205k - - -

The Accreditation Challenge • Demand for accreditation of centres across the

world• Cost holds up progress and timing• Pool of accreditation personnel in the UK who

travel to Africa/Middle East• Pool of Africa-based assessor now formed; Asia

to follow • Need for a robust, independent panel that can

work in conjunction with CILT Branches

Approval of training providers • Move towards use of ‘locally’-based

professionals• Train the trainer process to keep standards up• CILT International can still come in to support

with final approvals and visits • Accreditation teams should include

representation from outside their Branch/country

• 3 year maximum approval period per provider/location

Why we insist on accreditation visits • Quality control• Reputation management• Keeping standards high and maintained• Facilities are of quality• Lecture staff competent• Local relationship with the Branch and increased

membership• Financial strength and long – term sustainability

Accreditation Process

• ‘Kit’ made up of– Flowchart explaining the overall process – 14 steps – Guidance notes– Standard Reports– Memorandum of Understanding – Standardised pricing

• Revised Accreditation Manual and reformatted reports/MoU available now

Importance of the Memorandum of Understanding (MoU)

• Provides clear agreement on expectations• Provides basis for change control or special

measures if needed• Training provider expected to provide

information on charge out costs to students for courses so CILT International can benchmark and also input into ASPIRE funding applications

Current Approved Providers

• Regular monitoring by IPDC• 6 months, 3 month and 1 month warnings• Re-accreditation should trigger at least a ‘local’

visit but may need additional auditing if there are concerns over performance and/or key expansion opportunities

• Stronger ‘account management’ approach

Education Processes – ‘Must Dos’ on Accreditation• Branches to nominate and validate providers

before formal accreditation process to save time• IPDC and Branches work together as a team

including reporting• Modular options can be offered ahead of ‘full’

accreditation• All accreditation fees and expenses should be

paid before visits and are agreed with the IPDC

Education Processes – ‘Must Nots’ on Accreditation

• Locally approve centres without an independent visit from CILT International - the IPDC or an approved representative

• Nominate centres which are not yet ready to deliver in terms of ability, profile, numbers etc

• Move forward with training providers where there is no CILT Branch or volunteer activity in the area

Education Processes – ‘Must Nots’ on Accreditation

• Approve a provider universally – it must be for the specific Branch location/s and specific courses

• Issue any reports or certification locally – they must come via the IPDC for final sanction

• Forget to follow up on a conditional approval • If in doubt –ask!

Major system improvements – accreditation • Moving to on line system to register interest• Approach can be via Branch, direct to IPDC, via

CILT International website or online• Vital to strip out the ‘time-wasters’ or those for

which short course/modular offerings would be a better option

• When accreditation renewals are approaching, the online system will stop new student registrations until the provider is re-approved

Major system improvements • Online access

for student registration

• View function for contact information, students, invoicing, and accreditation

Major system improvements

Major system improvements

Major system improvements

Major system improvements • Database system will allow better accuracy, real-

time information and reduced delays• Ensure information is provided ‘right first time’• Avoid multiple handling• Link invoices to student batches• Same system for everyone

Major system improvements • Features will allow

– Entry by the provider– Viewing by the provider– Entry/billing through the local Branch– Student profiles/records to be drawn up– Exam results per module– Certificates and Transcripts– Reporting – But this also requires people to follow process

What we expect from Branches and Training Providers • All providers to follow the process and the new

Training Manual• All providers to register the FULL information

and make FULL payment• Queries to be limited to the named email

contacts and to be put in writing • Reinforcement by Branches on this process

Education Processes – ‘Must Dos’ on Student Registration and Certification• Follow the Training Provider Guide and Flowchart• Give early warning to CILT that new students are

about to come on stream• Provide all registration details according to the

new system as soon as the students start• Pay all fees at the beginning – no payment on

time means that there is a penalty fee per student of £30 and certificates are withheld

Education Processes – ‘Must Nots’ on Student Registration and Certification• Send in student information in one big batch –

separate your information by course/level and student intake

• Give incomplete information – you will not be able to save the records (spreadsheet solution)

• Send in requests for moderation and certification with little notice

Education Processes – ‘Must Nots’ on Student Registration and Certification

• Take the approved processes out of sequence• Pay for the students that have finished the

course rather than those that registered at the start – Review of any outstanding students and then penalties will be charged. Note late fees policy.

• Delay on raising queries

Registration and Certification Process

• ‘Kit’ made up of– Flowchart explaining the overall process – 17 steps – Guidance notes– Standard Reports– Linked to Memorandum of Understanding – Standardised Pricing per student/per cohort

Products

Qualification update • Intro Cert running since 2011• Certificate (now inc syllabus) available from 2012• Diploma launched June 2014 with modules

released June/July ready for use Sept 2014 • Advanced Diploma – 2014/15 for development • Modular offer in place for I/Cert, Cert and Dip• Accreditation of degrees and postgraduate/

Masters qualifications

Accredited Degrees

IndustryBolt ons

Intro Cert, Cert and Dip

Making CILT Education Flexible

Groups of Units

Stand Alone Units

Adv Dip Degrees

Full Award

CPD attendance

only

IndustryBolt ons

Full Award

Country specific option to require study of additional units to meet Government/National Qualification Framework needs

2011 International Intro Certificate in Logistics and Transport

Syllabus Content – 2 + 2 format minimumUnit Type Title Unit ReferenceMandatory Introduction to Logistics M1-L2

MandatoryIntroduction to Customer Service and Marketing

M2-L2

OptionIntroduction to Freight Transport Services

O1-L2

OptionIntroduction to Passenger Transport Services

O2-L2

OptionIntroduction to Warehousing and Inventory

O3-L2

Option Introduction to Purchasing O4-L2

OptionIntroduction to Planning and Operation of Freight Transport

O5-L2

OptionIntroduction to Planning and Operating Passenger Transport

O6-L2

2012 International Certificate in Logistics and Transport Syllabus Content – 2 + 1 format minimum

•

•

Unit Type Unit Reference

Title

Mandatory M1-L3 Business Theory Mandatory M2-L3 Business Application And choose one of the following: Option O1-L3 Warehousing Option O2-L3 Inventory Option O3-L3 Passenger Transport Operations Option O4-L3 Procurement Option O5-L3 Freight Transport Operations Option O6-L3 Not applicable Option O7-L3 Supply Chain Operations Option O8-L3 Transport Planning Option O9-L3 Green Logistics Option O10-L3 Global Logistics Option O11-L3 Port Operations

2014 International Diploma in Logistics and Transport Syllabus Content: 1+1+2 or 1+2+1 format (flexible) minimum

Unit Type TitleMandatory Management in Logistics and Transport

Elective Supply Chain ManagementElective Transport OperationsElective Transport Planning

Optional InventoryOptional Movement of GoodsOptional Movement of PeopleOptional Production PlanningOptional Retail LogisticsOptional Sourcing and ProcurementOptional Transport Planning TechniquesOptional Transport and SocietyOptional WarehousingOptional International Business/Global LogisticsOptional Project ManagementOptional Supply Chain Flow PlanningOptional Supply Chain Network Planning

2006 International Advanced Diploma in Logistics and Transport

4 units mandatory (to be updated during 2014/15)

•

•

Distance Learning

Join the E-learning debate

On-line learning

E – learning

Professionalism –

Developing the Professional Team

Zoe RobertsEducation

Administrator

Volunteers

Who’s Who in Education

Accounts and

Invoicing

Other Committee dealing with

audit, finance,

governance.

Membership standards

Secretariat Education Support

Ability to elevate issues of concern/quality control/finance/governance and audit

IESC Committee

(Kevin Byrne)

Jon Harris IPDC

jon.harris@ciltinternational.org

+44 (0) 7881 805 952

Registration and

Certification

kbyrne2006@gmail.com

accounts@cilt.ie

studentreg@cilt.ie Greg Mulvey

Julia Olan pd@ciltinternational.org

SLA with

CILT Ireland

We are here to help

• Education Strategy and new initiatives• CPD• Product development including updated

qualifications• Student database• Accreditation and database • Quality Control, credit control, account

management • Examination scores • Final approvals of passed students• Sub-consultant management (moderation,

accreditation, course development)• Any queries not covered routinely via CILT Ireland

• Student Registrations

• Student Certification

• Billing and invoicing

• Credit Reports

• Financial reporting on education revenues

CILT Ireland – deals with - Jon Harris, IPDC and Education Administrator – deal with

What you can expect from us • Better turn around times – 28 days max• Easy communication – using• accounts@cilt.ie for registration/certification• accounts@cilt.ie for finance• jon.harris@ciltinternational.org for all specific

queries/guidance/training/product development • pd@ciltinternational.org for routine enquiries • Final decision rests with IPDC and can be elevated

Products and Professionalism –

Case Study – CILT Australia

Professional Development Frameworks and Short Course

Development

Andrew Stewart FCILT

Chairman

Chartered Institute of Logistics and Transport (Australia) Malacca

June 2014

47

Australia.....

48

Population 23 Million

Area: 7.7 million Sq Kilometres

Freight and Logistics ≈ 14.5% of GDP and

Passenger Transport employment ≈

240,000

CILTA Membership =1400+

Australia.....

49

Australia is a CILT Territorial

Organization (TO)

• 8 State Chapters and 3 Regional

Chapters

• A national management committee

• A national education committee, and

• a ‘lean’ national HQ executive

secretariat

Developments over the last two yearsRigorous approach to Professional Development• Creation of Certification Assessment for Major

Educational Programs• Creation of Recognition Assessment for short

programs• Creation of a Points framework for Continuing

Professional Development (CPD) ie, for activities, seminars, conferences etc

• Development of specialist Professional Development Programs (PDPs)

50

Transport and Logistics Industry Professional Standings

CILT Australia participates with several associations in the delivery of the industry standings of

CPL – Certified Professional Logistician,CTP – Certified Transport Planner.

And the newly created……

CPP – Certified Passenger Professional which is a CILTA product.

51

CILTA - Certifies Major Educational Programs

52

Certified so far:2 – Masters Degree Programs3 – Undergraduate Degree Programs1 - Graduate Certificate Program1 - Diploma Program

Certification – Starts with Institute Certification Application, then site and library inspection, staff and student interviews, and application assessment report is written.

CILTA – Recognizes Short Educational Programs

53

24 Short Courses Recognized and Continuing

So far recognized short courses have been 1 – 4 days in duration. Delivery is by face to face, online, remote, or a combination

Recognition: Starts with an Institute/Provider filling in a Recognition Application, then the course application assessment against evaluation criteria is undertaken.

Continuing Professional Development Points (CPD)

54

Completion of Higher Level education programs assists with Membership Level Determination

Short courses can earn CPD points as can CILTA events, webinars, seminars , etc. Completion of major programs. whist a CILT member, also earns CPD points

Continuing Professional Development Points (CPD)

55

Points Framework and Calculator was designed for assessing CPD points that re gained for :TrainingActivitiesPublicationsRelevant other Memberships, andAwardsRequirement 60 CPD points per 3 years irrespective of Membership Grade. (This points level will change gradually)

Professional Industry Standings

56

In Australia the Industry Standings of:Certified Professional Logistician (CPL) and Certified Transport Planner (CTP) can be delivered through CILTA and other Industry Associations,

The New Industry Standing of Certified Passenger Professional (CPP) has just been launched.

Certified Passenger Professional

57

The New Certified Passenger Professional (CPP) standing requires a points balance of:

Senior Experience Formal education supplemented with, publications, articles,short courses,other passenger association memberships, and industry awards and acknowledgements.

Professional Development Programmes

58

CILTA Recognized Professional Development Programmes are: - Constructed from themed modules from Recognized Short Courses :

- Duration from 2 to 6 days face to face or online equivalent

- PDPs have a significant assessment task, eg major case study, assignment, exam

CILTA Recognized Short Course Modules

CILTA Certified Large Program Modules

M1

M2M1

M2

M3

M4

M5

M6

M3

M4

M5

CILTA Professional Development Program

(PDP)

PDP M1

PDP Construction

PDP M2

PDP M3

Statistics: Social Media Growth

Statistics: Webinars

Launched at the end of 2012

Webinars held in the last 2 years: 30

Average number of attendees: 25

For previous topics visit:https://www.cilta.com.au/page-webinars

61

Statistics: Mentoring

Total Mentoring Pairings to date: 28

Utilises experience of FCILT and CMILT Members as Mentors

Designed to be a 6 month relationship with suggested meetings every 2 weeks.

Mentee Starter Pack provided to help with session planning and conversation starters

62

CILT Australia

63

A DRAFT Course Directory is Developed

and

Populating a matrix of skills training for Australia

 

CILT Australia

64

Please visit the CILT Education Desk for more information

 

Strategising for the Future

• Update on the CILT International Professional Development Strategy

• The direction we need to take – lessons learnt over the last 2 years

• Fitting in with the future CILT global strategy• Preparation and guidance for the workshop

session – having your say

Professional Development StrategyCatering for Lifelong Learning

Initial Professional Development

Continuing Professional Development

• Growing Membership• Qualifications/accreditation• Choice• Flexibility• Accessibility • Resources

• Retaining Membership• Qualifications/recognition• Technical development• Events • Lifelong learning• Resources

The pillars of our Professional Development Strategy

Process

Professionalism

Pricing

Product

Profile

PD Strategy

*** ****

***

Workshop sessions ‘Speed’ Workshop SessionsThree key workshop topics each lasting 15 minutes each with a facilitator on each table.Key topics are:

(1) Gaps in professional development and learning that the CILT can fill (2) Recognising how people learn (3) Focus for the future

• •

Speed Session 1 Gaps in professional development and learning that the CILT can fill

• Which industry sectors need more training, education and CPD in your country?

• How can CILT fill the gap?

Time Up

Speed Session 2 Recognising how people learn

• What methods of learning and training are most successful in your own country?

• How should CILT respond to the demand for online and ‘e’ methods of learning – whilst keeping our high standards?

Time Up

Speed Session 3 Focus for the future

• Where should CILT International put their focus over the next 12-18 months?

• Which education tools do you think are needed most to support this?

Time Up

A Big Thank You • Thank you for your ideas and input• A summary of your ideas and vision will be

reported in the main Convention meeting tomorrow morning

• Please visit the stand or stay behind to see the Education Team

• CILT Education Desk will be open until 6 pm tonight and open again at 730 am tomorrow

• Education Desk at MITC Weds/Thurs

Contact Details – CILT International • Jon Harris• International Professional Development

Co-ordinator• jon.harris@ciltinternational.org• Tel +44 (0) 7881 805 952

• Zoe Roberts • Education Administrator• pd@ciltinternational.org