Monarch Park Collegiate

The Future ShopCo-op Education Placement

Presented byJia Di & Andrei

WELCOMEWELCOME TOTO

The place of opportunitiesThe place of opportunities

for computer-fueledfor computer-fueled

peoplepeople

A+ Certified Technicians

• Babak• Weber

• Computer repair/upgrade.(Desktop and Laptop)

• Appliance test/repair.(ex. DVD player, vacuums etc.)

• Technical support/customer service.(by phone / in person)

• Detecting and solving problems efficiently

Under the leadership of our

technical support

professionals we were

able to accomplish our

common goals: learning

from trade professionals

as well as applying our

knowledge and gaining

hands- on experience.

Here are some examples

of the skills we’ve learned:

• Developed skills to manipulate complex hardware.• Learned patience and detail-orientation with any

hardware I encountered a problem with.• Developed ability to implement different resources in

order to solve a problem efficiently and precisely.

What Did

We

Do ?

Installation, Configuration and Upgrading

• Fresh Install, System Restore

• Program Set-up, Hardware Set-up

• Windows Update, Driver Update, Anti-Virus Update (system tune-up)

Diagnosing and Troubleshooting

• Service CD (All-in-One)

• Knowledge

• In Store Test

Maintenance

• Dust Clean (case /system)

• Printer Clean (inkjet, laser)

BABAK on The Phone

Weber, who teaches us everything!

In the fast-paced environment of constantly evolving technology one has to maintain professionalism in order to provide quality service. Being up-to-date with newtechnologicaladvances is a part of high level professionalism.

Future Shop professional

technicians set their professional

level and maintain it

throughout their entire career.

This is a very important

part of education for a new

generation of professional

technicians.

Work Time

It is very important in every

work or study environment to

perform at a high level

independently as well as as a

team member. Teamwork

bonds people of different ages,

social strata & cultural

backgrounds. As co-op students we were given a chance to work on the same team with A+ certified technicians as well as with students of the same trade level as us. Reaching common goals and overcoming obstacles as one team became a great experience.

MULTITASKING …is one of the most important skills in technology-related industry. Paying attention to every detail as well as having a general overview is a significant skill for a technology trade professional. With the help of a team of technicians at Future Shop, co-op students have an opportunity to exercise the skill of multitasking along with many other abilities.

ARE YOU UP ARE YOU UP FOR THEFOR THE

CHALLENGE?CHALLENGE?

Being a co-op student at Future Shop is a great adventure. Especially if you are a part of the technical support team, you have an opportunity to get hands-on experience in computer repair/upgrade. For computer and tech lovers it is the best way to learn how to deal with everyday problems that customers meet and become able to help them.

FUTURE SHOPFUTURE SHOP

COME SEE WHAT THE FUTURE HAS IN

STORE.