Module 6 - Quality Systems
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Transcript of Module 6 - Quality Systems
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Module 6
Quality Systems
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Quality Systems A quality system is defned as the collective plans,
activities and events that are provided to ensure that
a product, process or service will satisy given needs.
The design and implementation o a quality
management system will vary depending on the type,
sie and products o the organisation. "ach company
will have it#s own o$%ective, however most companies
o$%ective is to increase profta$ility.
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A Quality System will assist $y&
managing costs and ris's
increasing e(ectiveness and productivity
identiying improvement opportunities
increasing customer satisaction
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")cellence *odels +
Quality Awards and Standards *alcolm aldrige -ational Quality Award
*-QA/
The 0eming 1rie
2S3 4555 6ertifcation
2S3 78555 Standards
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*-QA9 :hat 2s 2t;
*alcolm aldrige -ational Quality Award
Award named ater the ormer Secretary o6ommerce + ero), ?ed"), @*,2*,
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ald ridge 6riteriaApplicants are evaluated on:
Categories Points
Leadership 120
Strategic Planning 85
Customer & Market Focus 85Measurement, nal!sis, and "no#ledge
Management$0
%orkorce Focus 85Process Management 85
'esults (50
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The 0eming 1rie Given by the Union of Japanese Scientists
and Engineers since 1951
Naed after !" Ed#ards $eing #ho
#or%ed to iprove Japanese &uality after
!!''
Not open to foreign copanies until 19()
*lorida + , - #as .rst US copany #inner
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The $eing pri/e, esta$lished in 0ecem$er 745in honor o :. "dwards 0eming, was originally
designed to reward Bapanese companies or ma%oradvances in quality improvement.
3ver the years it has grown, under the guidance oBapanese Cnion o Scientists and "ngineers BCS"/ to
where it is now also availa$le to non9Bapanesecompanies, al$eit usually operating in Bapan, andalso to individuals recognied as having made ma%orcontri$utions to the advancement o quality. Theawards ceremony is $roadcast every year in Bapan
on national television.Two categories o awards are made annually, the
0eming 1rie or 2ndividuals and the 0emingApplication 1rie.
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'S0 9
Series o standards agreed upon $y the2nternational 3rganiation orStandardiation 2S3/
Adopted in 74DE
*ore than 755 countries including 2ndia
A prerequisite or glo$al competition
2S3 4555 directs you to Fdocument what youdo and then do as you documented.F
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2S3 is an international organiation engaged indeveloping standards or various managementsystems. The a$$reviation 2S3 stands or2nternational 3rganiation or Standardiation.
2S3 6ertifcation can $e or many internationalstandards or management systems li'e or aQuality *anagement System Q*S/9 2S34557&G55D, "nvironment *anagement System"*S/9 2S3 78557&G558 , 3ccupational =ealthand Saety *anagement System or 3=S*S,
?ood Saety *anagement System ?S*S/9 2S3GG555&G55, 2normation Security *anagementSystem 2S*S/9 2S3 GE557&G55 so on and soorth.
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ISO 9000
2S3 4555&G555 6onsists o @
Areas 2S3 4555&G555 Quality *anagementSystems& undamentals and voca$ulary
2S3 4557&G555 Quality *anagement Systems
+
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ISO 9000
2S3 4555 ?amily o
Standards 2S3 D85G 9 QA and Quality management voca$ulary 2S3 45559G 9 Ieneric guidelines or applying 2S3
4557, 2S3 455G, and 2S3 455@ 2S3 45559@ 9 Iuidelines or applying 2S3 4557 to the
development, supply, and maintenance osotware
2S3 455598 Application or dependa$ilitymanagement
2S3 45589G Iuidelines or services 2S3 45589@ Iuidelines or processed material 2S3 455898 Iuidelines or quality improvement 2S3 45589 Iuidelines or quality plans 2S3 45589J Iuidelines or confguration management
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Scope o 2S3 4557 & G555
This international standard specifesrequirements o a quality system where anorganiation
-eeds to demonstrate its a$ility to consistently
provide products that meet customer and applica$leregulatory requirements.
Aims to enhance customer satisaction through thee(ective application o the system including
processes or continued improvement o the systemand the assurance o conormity to customer andapplica$le regulatory requirements.
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ISO 9000
:hy adopt 2S3 4555;
To comply with customers who require2S3 4555
To sell in the oreign mar'etsTo compete in domestic mar'ets
To improve the quality system
To minimie repetitive auditing $y similarand di(erent customers
To improve su$contractorsK perormance
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The 2S3 78555 amily addresses variousaspects o environmental management. 2tprovides practical tools or companies and
organiations loo'ing to identiy and controltheir environmental impact and constantlyimprove their environmental perormance.
2S3 78557&G558 and 2S3 78558&G558 ocus
on environmental management systems.The other standards in the amily ocus onspecifc environmental aspects such as liecycle analysis, communication and auditing.
2S3 78555
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QS 4555
QS 4555 is the name given to the QualitySystem
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The inLuence o QS94555 is $eing seenthroughout the automotive industry as it hasvirtually eliminated varying demands and wasteassociated with redundant systems.
1roo o conormance to QS94555 iscertifcationHregistration $y an accredited thirdparty such as Cnderwriter#s Ma$oratories CM/ orthe American ureau o Shipping AS/.
6ompanies that $ecome registered under QS94555 will $e considered to have higher
standards and $etter quality products.
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Organizations are responsible for risk that arises out
of their own workplaces.
* Management nee to be committe to O!"S#$
$ %he ol assumption that workers are
responsible for causing accients are not
entirel& 'ali.
* Self$regulate
* (roacti'e management approach
%!) )+ ,((-O,! %O O!"S
M,,/)M)% SS%)M
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3=AS 7D557 is a ritish Standard that setsout the requirements or =ealth N Saety*anagement Systems in order or
organisations to implement compliantoccupational health and saety perormance.
2t was developed in response to widespread
demand or a recognied standard againstwhich to $e certifed and assessed.
3=AS 3=SAS/
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Ooluntary management system
2ntegrates 3=NS haards into $usinessprocess
2dentiy, assess and control haards relatingto $usiness
Anticipates and meets 3=NS perormancee)pectations national H international level/
Applica$le to any organiation, regardless osie, type, or level o maturity
6haracteristics o 3=AS
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A specific reduction in the number of accidents, incidentsand cases of work-related illness
A reduction in the level of sickness absence
A specific increase in the number of minor accidents and
near miss incidents A reduction in the number of civil claims
No enforcement notices from the relevant Enforcement
Agency
A specific improvement in health and safety audit scores
Achievement of a nationally recognised health and safety
management system (eg !"#A# $%&&$'
2mportance o 3=SAS
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1Ientif& regulator& reuirements 3 compliance tolocal an national laws.
1Ientif& hazars an risks 3 pertinent to current
work acti'ities.
1 Manage risks 3 introuce controls to manage
risks to as low as reasonabl& practicable
,5,-(6.
(7-(OS) O8 O!,S
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1 )stablish a polic& an obecti'es 3 introuce
plans to manage the risks that has been ientifie.
Implement the plans.
1 Monitor performance 3 obtain feeback an
make the necessar& changes to the polic& or
obecti'es if reuire.
(7-(OS) O8 O!,S
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?*"A ?ailure *odes "(ectAnalysis/
24
A structured approach to&
2dentiying the ways in which a product or process can
ail
"stimating ris' associated with specifc causes
1rioritiing the actions that should $e ta'en to reduce
ris'
"valuating design validation plan design ?*"A/ or
current control plan process ?*"A/
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:hen to 6onduct an ?*"A
2:
"arly in the process improvement investigation
:hen new systems, products, and processes are$eing designed
:hen e)isting designs or processes are $eing
changed
:hen carry9over designs are used in newapplications
Ater system, product, or process unctions are
defned, $ut $eore specifc hardware is selected orreleased to manuacturing
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0esign or manuacturing 0?*/ is design$ased on minimiing the cost o productionandHor time to mar'et or a product, while
maintaining an appropriate level o quality.The strategy in 0?* involves minimiing the
num$er o parts in a product and selecting
the appropriate manuacturing process.
0esign or *anuacturing0?*/
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2t reduces part count there$y reducing
cost.
2t increases relia$ility, $ecause i theproduction process is simplifed, then there
is less opportunity or errors.
2t generally increases the quality o the
product
enefts o 0?*