Mobility: Trends, Technology and

Value

Greg SanchezChief Technology Officer,

Health and Civilian Solutions

Aug 22,2012

AgendaAgenda

Trends in mobility

Value of mobility

Mobility – an efficiency enhancer or a distraction?

Employee perspective on mobility

Considerations for rolling out mobility strategy

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Mobility and Personal Devices Over the YearsMobility and Personal Devices Over the Years

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Number/Types of Devices and Mobile Enabling Technology is BoomingNumber/Types of Devices and Mobile Enabling Technology is Booming

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What Value Can Mobility Provide?What Value Can Mobility Provide?

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Continuity of Operations Agile response in the event of an emergency due to availability of

resources at distributed locations Improved decision making Easier access to information, as well as ability to take action Improved work life balance for employees Allow employees to attend to family/personal obligations more

easily Support for Telework initiative

Telework saved $30 million every day the government was closed during the major snowstorms of 2009/20101

More flexible IT environment Leads to increased flexibility with technology refreshes

Does Enabling Mobility Mean Providing Any Device Employees Want?Does Enabling Mobility Mean Providing Any Device Employees Want?

Historically certain devices and systems were privileged Email in the early 90’s Laptops in the mid/late 90’s Cell phones and Blackberries 2000’s

Organizations focus more on what employees need to perform their job as opposed to what they want

Today employees desire more “person-centric IT” Younger employees are interested in the devices provided and

access to external collaboration and communication sites (Facebook, Twitter, YouTube, Email, etc.)

Senior Executives are the primary culprits leading the way...Forrester found that 77 percent of executives buy their own hardware and 45 percent do the same for software2

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Near Instantaneous Access to Devices and Data – a Productivity Boost or a Distraction?Near Instantaneous Access to Devices and Data – a Productivity Boost or a Distraction?

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Impact to Employees and EmployersImpact to Employees and Employers

What is the impact of always being connected? Being cut off from work email significantly reduces stress and allows

employees to focus far better, according to a new study by UC Irvine and U.S. Army researchers3

It takes an average of 64 seconds to recover your train of thought after interruption4

I conducted a mini study to understand people’s preferences of mobile devices for work related purposes… Do you have a mobile device? Is this an employer provided device and did you have an option? Why did you select the mobile device? Does it make you more productive and how?

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What Did People Tell Me About Their Mobile Devices?What Did People Tell Me About Their Mobile Devices?

BlackBerry Position It just works Efficient for work related activities

iPhone or Android Position It just works I can check my personal email and external sites Great apps, like Maps

Tablet Position Simpler and more comfortable form factor (can roam and use easily in all

settings) Can do almost all my work on it but not as good with email and documents

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Work Life

Home

Life

Why Should We Consider Employees’ Computing Preferences?Why Should We Consider Employees’ Computing Preferences?

29% of American adults own a tablet device5

New hires are asking for mobile solutions and factoring into their employment decisions the types of devices and access allowed

When employees feel they have greater control over their work they tend to feel more committed to their organization

Employees are going to use their own devices whether you allow them to or not

It makes employees happy

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Considerations for Developing a Mobility StrategyConsiderations for Developing a Mobility Strategy

Education is key to keeping employees focused, productive and safe

Not all employees are candidates for specific organizational supplied devices

There is significant value to a mobile work force for both the employee and the organization

Number and type of devices has exceeded what any traditional IT department can support – extensive device support requires a BYOD strategy

Cloud computing can help accelerate a mobile strategy and provide efficiencies when working with mobile (and multiple) devices

People have been using their own devices for years – help them do it efficiently and securely

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ReferencesReferences

1 The Workplace Benefits of Being Out of Touch, ALINA TUGEND, July 13, 2012 http://www.nytimes.com/2012/07/14/your-money/companies-see-benefit-of-time-away-from-mobile-devices.html?_r=2&pagewanted=2&nl=todaysheadlines&amp/09/08/1220857455459.html?page=fullpage

2 Forrester: 53% of employees use their own devices for work, http://www.zdnet.com/blog/btl/forrester-53-of-employees-use-their-own-devices-for-work/79886

3 Forrsight Workforce Employment Survey, Q4 2011, Forrester Research Inc.

4 UC Irvine Today, August 20, 2012, http://today.uci.edu/news/2012/05/nr_email_120503.php

4 The mobile revolution has arrived, Larry Magid San Jose Mercury Newsmercurynews.com, http://www.mercurynews.com/larry-magid/ci_20754022/magid-mobile-revolution-has-arrived-mary-meeker-d10-smartphones

5 Federal New Radio - http://www.federalnewsradio.com/?nid=269

Congress John Sarbanes – Telework Bill That Would Save The Government money

Guide to Telework in the Federal Government, United States Office of Personnel Management, April 2011, http://www.telework.gov/guidance_and_legislation/telework_guide/telework_guide.pdf

Sydney Morning Herald, Suw Charman-Anderson, September 9, 2008 http://www.smh.com.au/news/biztech/youve-got-interruptions/2008

What do Smartphone Users Want, John Cox, NetworkWorld Mar 27, 2010, http://www.pcworld.com/article/192672/what_do_smartphone_users_want.html

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