MJR CV May-14

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Mark John Rogers Personal Profile I am a motivated individual who displays loyalty, dedication, strong leadership, organisational skills, a cool head in a crisis and the ability to think outside normal confines. I am capable of presenting ideas and concepts of a technical or abstract nature at all levels within the business from junior team members to board directors. I have a strong work ethic and take pride in delivering to a high standard. I posses good analytical skills, I am capable of quickly identifying the issues, then defining and delivering effective solutions. I am able to work to a defined scope with familiar methods and tools, but also capable of setting out on a quest and developing the standards, processes and tools along the way. A wide set of business and technical knowledge, skills and experiences combined with personal attributes means I am able to apply these to a diverse set of challenges within the organisation. Skills Profile Management and Leadership • Wide range of leadership roles across many levels of organisations – small teams to departments • Experience of leadership roles through departmental transformation • Military leadership training and experience – formerly a Training Officer in the Royal Naval

Reserve • Strong thought leadership – ability to implement abstract concepts in to workable solutions

Business leadership – working in partnership with the commercial areas to define, scope and plan change pipelines

• Team leading – experience of managing line and virtual teams of technical specialists, comprising both internal and external resources across geographically dispersed locations.

• Financial, management – construction, forecasting, management and reporting of budgets Change Management • Strong understanding of the exectution of change and understanding the impacts of change on

organisations • Ability to identify the “characteristics” of change to allow the appropriate level of planning,

resourcing and profiling • Aggregate Pipeline defintion, construction and management • Understanding of the concepts of Portfolio Management and how this influences change

management within the organisation • Strong stakeholder management – ability to engage stakeholders at many levels Project and

Programme Management – involving supply chain management for multi-vendor projects. • Proven delivery record of complex programmes and projects • Prince2 and MSP accredited to Practioner and Advanced Practioner level Strategy & Technology • Strategy definition, design and documentation – organisational, technical and change strategies. • Product management - road map creation and maintenance. • Strategy & architectural design – wide ranage of technical areas. • Identifying appropriate technologies to match business and operational needs. • Familiar with software development methodologies and deployment.

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Career History Vice President - Senior Change Manager – Global Business Solutions Change & Technology Barclaycard – Barclays, Northampton July 2006 – May 2014 Organisational profile Barclaycard is a major market leader in the key areas it operates with strong brand in the UK, Europe, US and Africa, main product areas relate to the making of payment (through card issuing and other payment mechanisms) and taking of payments (merchant acquiring services). Global Business Solutions is the division that provides a range of products and services to in the B2B arena, providing companies with payment solutions and a diverse set of products to allow them to take payments. Main responsibilities during this period • Management of a wide range of portfolios, programmes and projects totaling up to £20M per

annum • Long range strategic evaluation, planning and tracking of rolling 3 year pipeline growing to

£100M spend in 3 years. • Strategic change planning input into the Medium & Short Term Plans of business units • Provide leadership to the cross functional project teams in achieving delivery objectives • Management of key commercial, operational and technology stakeholders – including presenting

to Performance Boards, Executive Committees at varying levels and Senior Executive briefings • Providing a consultative input to business areas change agendas, shaping ideas and propositions • Management of departmental risk, governance and reporting – incluing presenting to Risk

Committees • Financial forecasting, management and reporting of programme/project financials • Senior programme delivery role on individual projects and programmes (up to c£12m project

spend each) – covering complex multi-stream, multi-year and georgraphically diverse project delivery organisation.

Major Achievements in this period: • Expansion of the International Acquiring capabilities from £2m investment per year to £7m • Improved business relationships with commercial areas – reflected in improved Customer

Satisfaction. 10% year on year improvement for 3 years. • Embedded Portfolio Management disciplines into change function • Active role in restructure, integration and design of new larger change function • Developed a change inception process and strategic alignment assessment that gave the first real

cross function prioritsed change pipeline to be accepted by Barclaycard Executive Committee. • Lead role in pre-inception work of International expansion projects – e.g. Face-to-Face in country

acquiring capability in Italy. • Led the project that designed and implemented Barclaycards first payment acceptance products in

the US. • Led project that selected, contracted and implemented a new internet payment gateway product

inside 6 months (previous two similar projects took 18 and 24 months) • Customer migration of 12,000 active merchant accounts to new gateway with less than 7%

regretted attrition and 3% complaints.

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IT Security Officer General Electric (GE) – GE Life Services Ltd: Hitchin, Herts Aug 2005 – July 2006 Organisational profile GE is a diversified technology, media and financial services company dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and plastics. GE operates in more than 100 countries and employs more than 300,000 people worldwide. GE Life is a wholly owned subsiduary of GE, and has a clear goal - to be the first choice provider of plans to provide capital and income in retirement. The company is focused on helping its customers enjoy greater wealth and security in retirement. GE Life is an FSA regulated company.

Main responsibilities • GE Life contact for all issues relating to IT Security. • Reporting to Infrastructure Leader on all issues relating to IT Security for GE Life. • Regular briefiings to Chief Information Officer (CIO) on Information Security status. • Acting as a GE Security Co-ordinator – a global team of specialists that represent the interface

between the senior Security Management and the individual businesses (a security management focus).

• Member of Global GE Information Security Council – more wide spread group focused on qaulity delivery of Information Security assurance. (a higher technical focus).

• Working closely with GE Chief Information Security Officer on a wide range of issues. • Responsible for day-to-day management of security estate. • Responsible for management of the Security Update Cycle Compliance. • Defining and delivery to GE Life Information Security Roadmap. • Sarbanes-Oxley process owener for Ensure System Security and Managing External Suppliers

process areas. • Defining and delivering security awareness programme for GE Life. • Management of Infrastructure Analyst resources for all IT projects.

Major Achievements in this period: • Reduced average security update cycle time from in excess of 60 days to 7 days – by

redefining processes, roles, responsibilities and empowering the support teams to achieve. • Improved security metrics reporting process so that accurate and timely data is available. • Delivered major “Session i" (annual scope of work commitment) requirements for Information

Security within a 3 month period of joining GE Life • Addressed significant number of Sarbanes-Oxley Ensure System Security deficiencies in a

tight compliance timeline • Successful local security awareness campaign during GE’s Global Security Awareness Week. • Introduced a model for technical governance and architectural management using Technical

and Architectural Councils along with regular “Technology Days”. • Redefined the Infrastructure Analysts role within IT projects and implemented an operating

framework to improve the quality of Infrastructure delivery during projects. • Acted as Infrastructure Analyst on an Oracle Financials Application migration • Awarded GE Life Management Contribution Award for personal contribution to the business

within the 1st Quarter of employment with GE Life • Awarded CIO Annual Excellence Award in December 2005 for overall quality and impact of

contribution since joining in August 2005.

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Technology Strategy and Security Manager Mourant: St Helier, Jersey Aug 2004 – Aug 2005 Organisational profile Mourant’s vision is to be an acknowledged leader in multi-jurisdictional advisory and outsourcing services, recommended and preferred by the world's foremost businesses. Mourant’s client base includes 75 of the FTSE100 companies and 42 of the top 100 companies in Business Week’s Global 1000.

The organisation aspires to enable their clients to achieve their goals by providing quality services with professionalism, efficiency and accessibility.

Main responsibilities

• Reported to the Group Information Director, deputising in his absence • Group contact for information security • Defined a new role in the organisation to focus on issues of strategy and security • Identifying, understanding and communicating relevant Information security, privacy and

compliance guidelines, regulations and legislation for all jurisdictions • Work with group financial auditors, and integrate into the sales process to ensure security is

correctly identified as a core strength and strategic aim • Working with a number of major clients to demonstrate effective security management was in

place, this was a significant part of the engagement process with prospective clients such as GE, Vodafone, Lehman Brothers and Sony

• Defining group technology and security strategies that goes across the application, infrastructure, support and development areas

Major achievements in this period:

• Although this role was in its infancy one of the immediate objectives was the evaluation and updating of the in-situ BCP and DR plans to reflect significant and rapid business growth. This inolved fresh business impact analysis across all jurisdictions, regulatory assesments and the production of new BCP plan.

• In line with the production of an updated BCP plan, more detailed incident response processes and procedures have been defined and integrated with Service Providers who host and deliver critical services on the organisation’s behalf.

• Selection and implementation of managed email protection service for SPAM, anti virus, content and image filtering.

• Evaluation and selection of email archiving solution. • Introduction of a Technlogy Radar to track and give visibility to Technology Strategy • Drafting of new security policies

Operations & Support Manager Mourant: St Helier, Jersey Oct 2001- Aug 2004 Main responsibilities

• Responsible for operational management of a team of 25 support specialists. • Responsible for infrastructure in Jersey, UK, Guernsey, Luxembourg, USA and Cayman

Islands. Supporting a 1500+-node network. • Responsible for design of security management solutions, standards and process across the

group. • Responsible for group technology strategy and implementation.

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• Infrastructure design and implementation – project and programme management. • Development of service reporting and key performance indicator monitoring for the overall

technology provision. • Development of service entity reporting and relationship modeling for all infrastructures. • Working with group financial auditors, and any client-assigned review or audit bodies.


• Design and implementation of a “Resilient Presence” project for secure e-commerce solutions. . The solution was delivered on time, to specification and within the £1.2M budget, with no impact to 5 online products and a client base of over 500,000 globally registered participants. Project was delivered in 8 weeks from design to implementation.

• Design and implementation of a new data centre environment deployed “off-site” at a hosting centre. This allowed the business to grow the infrastructure to meet the business expansion despite the lack of internal space. Project achieved within budget and with minimal disruption to end user services.

• Met all targets for service level and key performance indicators over the reporting period, improved results in 3 consectutive years. Achieved in line with a reduction in the support cost per user, and per server by over 10% to below industry

• Defined a set of critical service entities and operating level performance metrics that increased overall service up-time by 25%

• Complete group-wide security review, covering physical and logical security – this project raised the awareness of security within the business and transformed the understanding of information security.

• Design and implementation of a number of security projects including: resiliant firewalls, remote VPN user access for home working, intrusion detection and prevention.

• Complete redesign of Wide Area Netwrk to increase resilience and performance and to allow for future expansion.

• Implementation of a complete enterprise backup infrastructure. • Server platform migration from NetWare & NT4.0 to Windows 2000 server, and major

desktop upgrade to Windows XP. The project realised significant benefits in terms of the reliability and availability of core services.

• Awarded “Helier Mourant” Award for outstanding client service Technology Strategy Manager Mourant Services Ltd: St Helier Jersey May 2000 – Oct 2001 Main responsibilities

• Responsible for strategic development and direction of the core infrastructure and products. • Involvement in defining the platforms for significant business change projects. • Production management, forecasting and reporting of annual budgets • Supply change management and development of key strategic support partners.


• Design and implementation of an on-line platform to support e-business solution to FTSE100 clients.

• Innovative telephony solutions. Including: Introduction of call centre technologies, full site-to-site extenstion dialing across the UK. (saving over 25% on call charges across the group)

• Design and implementation of a new larger UK business site. • Identification, design and implementation of new enterprise document management solution

and vendor to replace existin g document management solution.

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• The group purchased a competitor in Aug 2001, and a project ensued to integrate all systems, and upgrade existing systems to receive a 10% increase in group headcount, a new platform and application suite comprising 15 servers, 6 operating systems. Delivered on time, to budget and with no disruption to the existing client base of the incorporated organisation.

• Design and configuration of Windows 2000 server architecture and Active Directory in preparation for Exchange 2000.

Network Manager Mourant du Feu & Jeune: St Helier, Jersey 1998 –2000 Reporting to the IT Manager, responsible for a small team delivering direct support for the network. Responsibilities included capacity planning and enhancements, infrastructure project delivery and management. Network Administrator/Senior Network Administrator Mourant du Feu & Jeune: St Helier, Jersey 1996 –1998 Network and end-user support. Training Centre Manager Pitman Training Centre: Birmingham 1994 –1996 Managed IT and Office skills training centre

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Professional Development My role requires me to keep up-to-date with the overall business strategies and issues that face the organisation at either the macro or micro level – these all represent sources for change. In addition an understanding at a high-level of technology trends helps maintain an ability to be creative around solution delivery. I am also keen to develop my knowledge around the discipline of change. I achieve this largely through reading leading industry publications and periodicals, attending seminars, conferences and events and through networking with peers and suppliers.. My professional training has been focused on both the technical side of my roles and on personal development. Personal training

• Time managememt • Project management - Prince2 Practioner (accreditated) • Programme Management - Managing Successful Programmes - Advanced Practioner

(accredited) • Six Sigma Green Belt trained • Management development • 6 Thinking Hats – Edward de Bono

Education Post Graduate Certificate – Information Security University of Westminster: Harrow (Part-time) 2003 - 2008 HND – Geography & European Studies Manchester Polytechnic 1988 - 1991 2 A Levels (Geography, Economics); 7 O Levels (including English and Mathematics) Kineton High School: Kineton, Warwickshire 1981 - 1988 Interests In my spare time I enjoy shooting and country sports, watching Rugby Union. I like reading - mainly non-fiction. I enjoy cooking, gardening and photography. Personal Details Date of Birth: 02 - 07 – 1970 Nationality: British Marital Status: Living with partner Driving Licence: Full clean Contact Details 5 Kensignton Path T: +44 (0)1296 427702 (h) Aylesbury T: +44 (0)7880 314037 Buckinghamshire E: [email protected] HP19 7AT

MJR CV May-14

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