MiVoice Office Application Suite

5.1

MiVoice Office Application Suite delivers a range of features that compliment your MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialling, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution.

A single server location for all of your telephony based business applications

Browser ControlledAll of the applications and application controls in the MiVoice Office Application Suite 5.1 are centralised and controlled through standard web browsers

Phone Manager

Contacts View Call History View

Incoming Call Banner

Multi-Party Chat Window

Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone on their desktop. Not only does this reduce the need for training but also means users can make the most effective use of their time.

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• Complete Call Control• Presence Profiles• Call Identification• Call History & Call Recording Playback (With Appropriate Call Recording License)• CRM Integration

More advanced features available with license upgradesSpeak to your Xarios Account Manager for more information

Phone Manager MobileKeeping employees connected - anytime, anywhere

All of the features of the Phone Manager desktop application on your smartphone! Perfect for remote staff to stay in touch with business activity remotely or on the move.

Key Features

• Presence and Dynamic Extension Express control • Embedded SIP Softphone • Missed call, voicemail and chat notifications • Access to company directories and personal contacts • Chat with desktop or other mobile app users • Access to call history • Instant notifications of when colleagues are trying to

contact you

Phone Manager OutboundIncrease customer contact time from 15 minutes per hour to

around 35 minutes per hour!

Mitel Phone Manager Outbound is a purely software based dialer that uses the rich OAI interface of the telephone system to make and manage calls on behalf of users and improves outbound performance.

Now available using a softphone on a laptop

Call Recorder &Call Recorder Small Business Edition (SBE)

Call recording is increasingly seen as ‘must have’ application for businesses of all sizes. It enables quick and confident dispute resolution, as well as the option to review calls for training and mentoring purposes. Businesses in certain industries are required by their governing body to record all calls for compliance purposes. For those companies who take credit card payments over the phone, the call recorder provides a method of muting recordings so that sensitive information is not recorded.

Play back calls from your Phone Manager desktop application

Or, search and playback any call from the Application Suite webpage

In-depth Call Recording details including call segmentation allowing you to see the exact route through the business the call has taken and save or send parts of

that call or the entire call to a colleague

Call Reporter (Historical)If you can’t measure it, you can’t manage it!

Call Lists & Configuration Data The entry level features of the solution provide access to lists of calls which can be filtered by many properties to identify specific calls. The system tracks all external and internal calls, and provides dedicated reports for highlighting ‘Lost’ and ‘Unreturned Lost Calls’ to the user. The Inbound Call Summary provides a historic view of call traffic and how users of the telephone system are performing.

Call Analysis Full Call Reporter licensing provides access to analyze call traffic by many different properties, including: Caller ID, Extension, Agent ID, Hunt Group etc. Users can choose from a large selection of summarized data that will allow them to evaluate how different users or groups of users are performing.

Filtering & Sharing Customizable filters allow users to search for specific calls or analyse call data from a specific source. Once reports and filters have been created, they can then be easily shared between other users to improve performance and collaboration.

Report Scheduling This optional feature provides an automated way of running reports and delivering them to users via email or by saving them to a network location. Scheduling is ideal for running reports for large amounts of data or for delivering monthly, weekly, daily or even hourly reports that can be used to review performance or actively manage users.

Real-Time WallboardReal-Time phone system stats displayed beautifully

This application works alongside and requires the provision of the MiVoice Office Call Reporter licence. It is extremely flexible. Configure you’re Wallboard however you like, the display configurations are virtually

limitless. If you can imagine it the Wallboard let’s you create it!

Real-Time Supervisor DashboardAll of the features of a Wallboard but with additional features, options tiles and benefits designed for a supervisor or manager to monitor staff performance and phone usage in Real-Time.

With the Supervisor Dashboard’s ‘multiple views’ options you can set up completely different configura-tions of tiles for various situations or requirements. Set up one to view on your smartphone, one for your tablet, one for just your sales team, one for a specific campaign.

The Supervisor Dashboard’s ‘grid tiles’ provide status and summarized information about different devices on the telephone system. Grids are available to display the status of extensions, agents*, trunks and calls on the system. Through the grid tiles, dashboard users have call and status control over devices on the sys-tem. Do-not-disturb and ACD status* can be controlled centrally, with the flexibility to log agents in/out of specific states. Users can make calls, clear call or move calls to new devices.

*Requires ACD Reporter licenses

6900 Handset SupportNow you can get Phone Manager directly on your

Mitel 6900 Series Handsets!• Profile Images displayed for internal callers

• Keymap handling, soft key programming• Presence Profile Management