Mission Critical SharePoint: Is the Platform Ready?
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Transcript of Mission Critical SharePoint: Is the Platform Ready?
© 2010 WinWire Technologies
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© 2010 WinWire Technologies
Agenda – April 2010
Executive Board Room - Microsoft Technology Center, Bay Area Campus1:00 – 2:00 PM Registrations/Welcome Ashu Goel
CEOWinWire
2:00 – 3:30 PM Omnicell CIO Insights Jorge Taborga, CIO and VP Supply ChainOmnicell
3:30 – 4:00 PM Microsoft Sharepoint 2010 Nidhi KansalSenior Technology SpecialistMicrosoft
4:00 – 6:00 PM Wine and Cheese Reception All
© 2009 Omnicell, Inc. Content is Proprietary.© 2009 Omnicell, Inc. Content is Proprietary.
Mission Critical SharePoint: Is the Platform Ready?
CIO Insights
Jorge TaborgaCIO and VP Supply Chain
© 2009 Omnicell, Inc. Content is Proprietary.
Agenda
SharePoint at Omnicell
Business Intelligence
Intranet - inSite
Extranet
Omnicell.com
© 2009 Omnicell, Inc. Content is Proprietary.
The Vision of SharePoint at Omnicell
Omnicell.com
Customer & Vendor Portal
(Extranet)
Knowledge Management
Business Intelligence
6
• A totally new Web presence for Omnicell• Information in one place available for
employees, customers and partners• Main information portal• Global search• Publish once, use many• Secure content and access
Knowledge Management is the foundation for the vision
6
© 2009 Omnicell, Inc. Content is Proprietary.7
SharePoint Services Used at Omnicell
• Document Management
• Content Management
• List Management
• Forms Management
• Approval Workflows
• Excel Services
• Application Portal / connection to SAP and others
• Information/Access Security
© 2009 Omnicell, Inc. Content is Proprietary.8
Why Did We Select SharePoint?
• Single comprehensive platform for all targeted environments/solutions Documentation Content management
• Previous experience with version 2.0 in a hosted environment
• Lower cost of ownership compared to other solutions
• Available external talent
• Available talent for hire
• Highly compatible with our Microsoft-based infrastructure
© 2009 Omnicell, Inc. Content is Proprietary.9
Discussing Your Solutions
• Do you have SharePoint deployed at your company?
• What solutions have you built with SharePoint?
• What other systems do you use for document management?
• What other systems do you use for content management?
• Do you think SharePoint could address all of your intranet, extranet, and corporate site needs? If not, why not?
Follow us on WinWire’s Youtube Channel for a view of the interactive discussion – it’s like being there!
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© 2009 Omnicell, Inc. Content is Proprietary.
Agenda
Sharepoint at Omnicell
Business Intelligence
Intranet - inSite
Extranet
Omnicell.com
© 2009 Omnicell, Inc. Content is Proprietary.
What is inSite?
Omnicell information portal for employees (Intranet)
• Announcements, alerts, calendar, events, news
Communication vehicle
All relevant information about our products, customers and departments
Search for all documents and people
Find and access employee resources and tools
Communication and collaboration across departments / teams
Forms, workflows and application portals
1111
© 2009 Omnicell, Inc. Content is Proprietary.
SharePoint Replacement Strategy
12
• Old intranet• Old document
mgt system• Various wikis
Goes Away
• File servers containing documents
Partially replaced
• Previous SharePoint internal sites
Migrated
• Customer SharePoint sites (part of extranet)
Upgraded
© 2009 Omnicell, Inc. Content is Proprietary.13
How Do We Maintain inSite?
General users• Feedback to content owners• Share content directly from inSite
Contributors• Use defined document taxonomy• Keep content current and relevant
Site Owners• Participate in the KM community• Maintain the KM standards
On-
goin
g Tr
aini
ng
© 2009 Omnicell, Inc. Content is Proprietary.
Additional inSite Capabilities
14
Electronic forms
Publish Excel reports
Approval workflows
Customer portal
Integration with SAP
Mobile access
Omnicell.com
Customer & Vendor Portal
(Extranet)
Knowledge Mgt
Business Intelligence
© 2009 Omnicell, Inc. Content is Proprietary.
inSite Usage
15
This Month Last Month
High LowAverage Trend
(Oct 2009) (Feb 2009)
Hits 311,479 227,497 333,188 239,903 275,348Visits 40,176 19,950 86,866 15,112 29,351
Top Hits Total HitsSuccessfactors link 24ez Labor Manager Homepage 22ez Labor Manager Document Library 12Concur Expense Reporting Explantion Page 12Omnicell University Learncenter Information Page 11Interface Vendor Reference Report Information Page 10
Omnicell University Home Page 9
HR FAQ Page 8Concur Expense Reporting FAQs 7OmniCenter 14.0 and Color Touch 5.10 User Guides 7
© 2009 Omnicell, Inc. Content is Proprietary.18
Discussing Your Solutions
• Do you use SharePoint as your Intranet. If not, what do you use?
• What are your main challenges with SharePoint as your Intranet foundation?
Follow us on WinWire’s Youtube Channel for a view of the interactive discussion – it’s like being there!
http://www.youtube.com/user/WinWireTech
© 2009 Omnicell, Inc. Content is Proprietary.
Agenda
Sharepoint at Omnicell
Business Intelligence
Intranet - inSite
Extranet
Omnicell.com
© 2009 Omnicell, Inc. Content is Proprietary.20
Extranet Functionality Already in SharePoint
Available
Landing page/site for all customers
Secured and individualized access (log in/password change)
My Omnicell site (secure for each customer)
My contacts at Omnicell
My projects
My Issues
© 2009 Omnicell, Inc. Content is Proprietary.
Omnicell Extranet Vision
Private network to develop business-to-business relationships between Omnicell and its customers, partners, and suppliers
• Secure and reliable access• Self password administration • News and events• Spare parts online ordering• Collaborative projects• New feature requests• Collaborative forecasting and production scheduling (Suppliers)• Training, policy and standards• Self service for service tickets and RMA’s• Product Blogs• Billing and account history
Capabilities
21
© 2009 Omnicell, Inc. Content is Proprietary.
Development Considerations
Security exposure to internal and partner networks and systems
Ease of use
Interoperable technologies (SharePoint, SAP, Knowledge base)
• Extranet applications become mission critical
High availability
Network and extranet application performance as it scales upward
Set correct expectations of network performance
Legal considerations of customer oriented data in a multi-tenant database
Omnicell Confidential 22
© 2009 Omnicell, Inc. Content is Proprietary.
Self-Service and Advanced Functionality
23Omnicell Confidential
Customers
Service Tickets
Contracts
Order Status
Invoices
Reports
Performance KPI’s
Distributors
Leads
Rewards Program
Selling tools
Configurator
Suppliers
Forecast Collaboration
Contracts
Performance Metrics
Quality Management
© 2009 Omnicell, Inc. Content is Proprietary.
Extranet Architecture
24
• Content development• Publishing to Extranet• Use existing library tools
inSite Repository
• Content rendering• Secure access• Leverage existing inSite capabilities• Platform for new Web parts
Extranet Repository
Customer
ExtraNet
Externally-facing functionality “tabs”
Field
Internally-facing functionality “tabs”
Externally-facing dashboard functionality for customers
Internally-facing dashboard functionality for Field Personnel
© 2009 Omnicell, Inc. Content is Proprietary.25
Discussing Your Solutions
• Do you use SharePoint as your Extranet. If not, what do you use?
• Would you consider SharePoint as the foundation for your Extranet. If not, why not?
Follow us on WinWire’s Youtube Channel for a view of the interactive discussion – it’s like being there!
http://www.youtube.com/user/WinWireTech
© 2009 Omnicell, Inc. Content is Proprietary.
Agenda
Sharepoint at Omnicell
Business Intelligence
Intranet - inSite
Extranet
Omnicell.com
© 2009 Omnicell, Inc. Content is Proprietary.
Improvement Areas
• Proper content organization and structure to easily find relevant information
• Content representation on lead generation and selling Product benefits, ROI, correlation of sections etc.
• Content management and process to update information Replace older and irrelevant content
• Effectiveness of search capabilities
© 2009 Omnicell, Inc. Content is Proprietary.
Redesigned www.omnicell.com
• Content layout standardization and content lifecycle management using Publishing site infrastructure including master pages and page layouts
• Faster development of new web pages and easier update to existing content when newer versions of Omnicell’s products are released
• Ease of cross-linking content like case studies and white papers to products
• Extensible architecture for additional data to be added to pages without IT involvement (using specific out-of-box Webparts (CQWP and Summary links)
• Out of box search provided a robust website specific search functionality
• Custom Webparts developed for organizing tab based content for each project and standardize it across the solution representation
• Platform for capturing behavioral analytics of website visitors using SharePoint’s usage analysis
© 2009 Omnicell, Inc. Content is Proprietary.33
Discussing Your Solutions
• Would you consider SharePoint as your content manager for your corporate Web site? If not, why not?
Follow us on WinWire’s Youtube Channel for a view of the interactive discussion – it’s like being there!
http://www.youtube.com/user/WinWireTech
© 2009 Omnicell, Inc. Content is Proprietary.
Agenda
Sharepoint at Omnicell
Business Intelligence
Intranet - inSite
Extranet
Omnicell.com
© 2009 Omnicell, Inc. Content is Proprietary.
Our View of Business Intelligence
35
Mgt by
exception
Information to improve business
Dashboards to manage business
Reports to transact business
Transactions processing with controls and organization
SystemsReporting Scope
Business Intelligence Data Warehouse andBI Tools
OperationalReports &OLTP
SAP ECCSAP CRMSiebelAgile
© 2009 Omnicell, Inc. Content is Proprietary.
Business Intelligence Objectives for Omnicell
Dashboards and KPI’s to manage the
business
Information to improve the business
Alerts to manage by exception
36
FINANCIALS
OPERATIONS
MARKETS
SALES
© 2009 Omnicell, Inc. Content is Proprietary.37
Proof of Concept Objectives (underway…)
Implement and prove end-to-end architecture
Test and validate end-user tools
Implement a business relevant information cube
Prove value of the solution
Prove architecture and technologies
Learn implementation processes
Define post POC roadmap
© 2009 Omnicell, Inc. Content is Proprietary.38
Technology Scope
• Source for quotes (bookings)
SAP CRM
• Source for customer, sales orders, price, qty, production orders, projects, shipments, invoices and revenue
SAP ECC
• Data warehouse for selected ECC data
• Reporting dimensions
• Cubes accessible via Microsoft BI tools
SAP BW
• Parameterized reports easily accessible in SharePoint
• Report Builder for true self-service
MS Reporting Services
• Dashboards• Drill down• SAP committed to
delivering drivers after 2010 launch
MS Performance Point
• Access to dashboards
• Access to reports• Excel services• PowerPivot
MS SharePoint 2010
© 2009 Omnicell, Inc. Content is Proprietary.39
SAP Data in PowerPivot for Ad-hoc Analysis
Report Body
Filters
© 2009 Omnicell, Inc. Content is Proprietary.41
Discussing Your Solutions
• Would you consider SharePoint as a component for your business intelligence solution? If not, why not?
Follow us on WinWire’s Youtube Channel for a view of the interactive discussion – it’s like being there!
http://www.youtube.com/user/WinWireTech
© 2009 Omnicell, Inc. Content is Proprietary.42
Overall Q&A
Follow us on WinWire’s Youtube Channel for a view of the interactive discussion – it’s like being there!
http://www.youtube.com/user/WinWireTech
© 2010 WinWire Technologies
For further information, please contact:
Raj BadarinathVP [email protected]
That’s All, Folks!