MIS Final Tesis Group Project1 Revised

8/8/2019 MIS Final Tesis Group Project1 Revised

1/16

GROUP PROJECT PAPER

APPLICATION OF SKIM USING e-JPK

Course Name : Management Information Systems

Course Code : PMN 6053

Instructor : Assoc. Prof. Dr. Shahizan Hassan

Prepared by :

1. Mohd Razi bin Abd Razak ( 805663 )

2. Ir. Hjh. Anizah Zainudin (806685)

3. Saripah Noraslida Bte Syed Hizan(806728)4. Shahrizam Bin Omar ( 806729 )

5. Zaidah binti Mohd (806733)


2/16

2

PMN6053 Management Information Systems

Table of content

No Title Page

1 Abstract 3

2 Introduction.. 3

3 Issue and Problem. 4

4 Objective and scope of study 45 Literature Review.. 4

6 Methodology. 5

7 Finding.. 6

8 Conclusion 9

9 Recommendation.. 9

10 References. 11

11 Appendix... 12

i) Questionnaire of survey

ii) Front page e-JPK


3/16

3


Abstract

The project paper discusses the usability and content usefulness study of e-JPK web ( Jabatan

Pembangunan Kemahiran ) formerly known as MLVK ( Majlis Latihan Vokasional Kebangsaan ). e-

JPK web established to act as one stop service center for centralize application for the skill training,

there also offer latest information of JPK activity. In the paper, the focus is on finding the maturity

level of the web design for registration of student via online, user friendly and integration linkof e-JPK. Questionnaire method is applied to analyze and identify the problem that cause difficulties facing

by user. The result point, the e-JPK have to well informed of their needs.Time and quality are of

essence when it come to delivering those services. This paper provides an overview of information

systems service and its significance and challenges in attaining users expectations and satisfaction.


4/16

4


Introduction

Today, information and communication technologies (ICT) is very important in the

organization as a centre of information and communication services to all user. ICT is the nerve centre

for organizations, where every single transaction or operation is being accomplished using some of

Information Systems (IS) concept. IS means is the people and organizations utilizing technology, gathe

, process , store , use and disseminate information. IS also can defined from utilizing of hardware,

software, data , network , procedures and people. IS is an integration of people and system for

providing information to support the management and operation in an organization.

The Department of Skills Development, formerly known as The National Vocational Training

Council , is one of the agencies under the Human Resource Ministry , responsible for the co-ordination

and control of skills training as well as career development in skill training, in line with the

implementation of the National Skills Development Act, 652 (2006) on September 1,2006 . e-JPK web

( Jabatan Pembangunan Kemahiran ) formerly known as MLVK ( Majlis Latihan Vokasional

Kebangsaan ) is a one-stop service center for centralize application for the skill training . It is an

automated online that matches trainee seeking suitable course with qualification. e-JPK also will

provide latest information of course ( location , module and duration ) , schedule of exam and status of

application. e-JPK will improved qualification efficiency of time compare to traditional method. The

system to avoid lost of data which happened on traditional method such as data storage and to provide

paper-less monitoring capabilities. And also, to enable customer to acquire information and services

online.

Issue and problem

e-JPK start implemented for Jan, 2009. The user of e-JPK claimed the web have problem as

below :

1- Page design

Not user friendly , system interruption while keying the data. The default will not able

to finish the task.

2- Speed access

Slow process during peak time ( May to June and November to December )

Usage of technical words instead of general words that not easily understood by the

public


5/16

5


3- Link

Less promotion with other government web. For example, JPA , MARA , SPA etc.

Website link are not function properly

This study was designed to answer the usability with the questionnaire proposed and to

improve the web e-JPK for future improvement.

Objective and scope of study

The study objective is to determine the level of usability and content of e-JPK from user view.

Form the study , we can analyze the web usability and the content preview on e-JPK is useful or not

for the user. And also, to identify which information or data can be improve for the future

improvement on usability and content of the e-JPK web.

The study scope will concentrate to registration of students via online. The scope will cover the

usability and content usefulness of e-JPK website in term of student registration and to propose the

solution from study finding.

Literature Review

Darell M. West ( 2001) explain the e-Government is referring to the delivery of government

information and on-line services through the ICT. e-Government is offering the potential of efficiency

public sector service delivery that enhances the government responsiveness.

From Shaidin Shafie research, the Malaysia government introduced e-Government in 1997 to

improved services to public by transforming the way it operates , modernizing and enhancing its

services delivery . It seeks to improve the speed and quality of policy development, coordination and

enforcement. For the implementation of E-government, government was initiated Multimedia Super

Corridor (MSC) . This would enable for government to be more respond to citizens need. All the idea

initiated by Malaysia former prime minister, Tun Dr Mahathir.

As per published by Manufacturers Association for Information Technology (MAIT) website

on May 2008 , the MSC Malaysia vision is by 2020 , Malaysia will transform to knowledge society

through utilizing of the ICT.

Methodology

The study was made based on five step as follow;

1)Step 1 : Preparation of questionnaires


6/16

6


From the issue highlighted by user , the group was listed the possibility of issue and problem form e-

JPK website .From the possibility issue list of e-JPK website ,question was created and segregate to

three item. The question will evaluate based on user friendly , interactivity and design of e-JPK

website.

2)Step 2 : Survey , distribution of questionnaires to users

Questionnaires distributed by group members to 50 users to get the respond and feedback on the e-JPK

website. The questioners was distributed to all range of age , gender and education. The answer of the

question will rating from one to five . Point one until three is a disagree level, and point four until five

is an agree level.

3)Step 3 : Collection data

The feedback and respond from the user on the questionnaires given by group was recorded and

summarize to data format. The data collection is for analyses of the issue and problem e-JPK

website.

4)Step 4 : Analyze and identify data

From the recorded and summarize data of the survey, the group was analyzed the finding and identify

what the issue and problem facing by user of e-JPK website .

5)Step 5 : Documentation

From the all finding of the survey, the group was documented the finding as group project paper.

Finding

The questionnaire was distributed to 50 person from all range of ages , gender , education and

position. The detail information of user in the survey as shown graph below.


7/16

7


The table below shown feedback and respond from the survey was made by group.

No Question Feedback and respond

User friendly

1 The web-site is user friendly 60% respondents disagreed the web-site is user friendly.

40 % respondents agreed the website is user friendly.

2 The page display for the web-site

enables user to view the contents

easily

80% respondents disagreed the page display for the web-site enables user to view the contents easily.

20% respondents agreed the page display for the web-site

enables user to view the contents easily.

3 Easy to download the file from the

web-site

All respondents agreed it is easy to download the file

from the web -site.

4 Navigation menu assists users to use

the web site

80% respondents disagreed navigation menu assists

users to use the web site .

20% respondents agreed navigation menu assists users

to use the web site .


5 Existing options simplify user

navigation process

66% respondents disagreed existing options simplify

users navigation process.


8/16

8


34% respondents agreed existing options simplify users

navigation process.

6 The other web-site that links to e-

JPK assisted users to access e-JPK

80% respondents disagreed that ,the other web-site that

links to e-JPK assisted users to access e-JPK.

20% respondents agreed that ,the other web-site that links

to e-JPK assisted users to access e-JPK.

Interactivity

7 The search engine in the e-JPK is

functioning

80 % of the respondents disagreed that the search engine

in the e-JPK is functioning.

20 % of the respondents agreed that the search engine in

the e-JPK is functioning.

8 Option related to menu isfunctioning towards users desire

80% of the respondents disagreed options related tomenu is functioning towards users desire.

20% of the respondents agreed options related to menu

is functioning towards users desire.

9 Links to others related web-site are

functioning properly

60% of the respondents disagreed links to others related

web-site are functioning properly.

40% of the respondents agreed links to others related

web-site are functioning properly.

10 Elements in the e-JPK are very

interactive

100% respondents disagreed elements in the e-JPK are

very interactive.

Design

11 The font size used in e-JPK is

suitable for all users

80 % of the respondents disagreed that the font size used

in e-JPK is suitable for all users.

20% of the respondents agreed that the font size used in

e-JPK is suitable for all users.

12 The background design is interesting All respondents disagreed


13 The graphic used for the e-JPK

attracts other user

All respondents disagreed that the graphic used for the e-

JPK attracts other users.

14 The colour chosen is interesting All respondents disagreed that the colour chosen is

interesting


9/16

9


15 The instruction used to go from page

to page make e-JPK attractive

80% of the respondents disagreed that the instruction

used to go from page to page make e-JPK attractive.

20% of the respondents agreed that the instruction used

to go from page to page make e-JPK attractive.

16 Scrolling between pages inside the

e-JPK is easy

60% of the respondents disagreed that scrolling between

pages inside the e-JPK is easy.

40% of the respondents agreed that scrolling between

pages inside the e-JPK is easy.

From the above feedback and respond, the below graph show the average percentage vs user

friendly , interactivity and design of e-JPK web-site.

Conclusion

From the evaluation of the findings, we can conclude that the web-site of the e-JPK is not user

friendly. The reasons why the respondents felt that e-JPK is not user friendly because :-

1. They are unable to view easily the contents on page e-JPK.


10/16

10


2. The document that is needed by users such as forms, notes etc are difficult to down load.

3. Navigation menu does not assist the users to use the web-site.

4. Options given do not simplify navigation process.

5. Link web page is not fully function either between internal or external webpage.

Regarding interactivity, it is concluded that e-JPK does not interact well with users of the web-site, the

reasons are:-

6. The search engine is not well function

7. Options related to menu do not fulfill users requirement.

8. There is no available link from e-JPK to other web-site.

Regarding design, it can be concluded that the design of the e-JPK web-site such as graphic and

color do not attract users, however the font size used is suitable for all users.

Recommendation

As a solution to this findings on the usability of e-JPK website, we would like to recommend

to the owner of e-JPK website to take into account suggestions below :

1. The language used in this website is very technical. Simplifying the language used for

this website would help applicants to register their application for certification of Sijil

Kemahiran Malaysia thus would create more income for the Jabatan Pembangunan

Kemahiran (JPK). JPK also should take into consideration the level of education of users

for e-JPK website whom are mostly come from lower level of education;

2. The e-JPK website also must be sensitive to other races such as Chinese and Indians

whom also need to use this website to register on line. The word used in this website

must be easily understand so may be some of the term used would be written in dual

language which is Bahasa Malaysia and English;

3. Make it easier to download file from e-JPK website


11/16

11


4. Try using more colors to attract users other than blue, light blue or dark blue. Find out

what colors makes the website look more interesting to the users

5. Find out the level of education of the users so that the users can easily understand

instruction given on line;

6. More options should be given so that users could have more choices when they entered

data required by e-JPK, for example when users are required to input their qualification;

option given should be more than 3 choices so that the answers would be more specific

and accurate;

The improvement also in-line with Malaysia government mission to develop the country to be

Multimedia Super Corridor (MSC) country in region.


12/16

12


References

Assoc. Prof Dr. Shahizan Hassan (2010) Management Information Systems, Lecture notes.

Jabatan Pembangunan Kemahiran homepage, www.ejpk.gov.my

Turban , Leidner , McLean & Wetherbe (2008) .Information Technology for Management ,

6th Edition .

Malaysia Administrative Modernisation And Management Planning Unit , Prime Minister

Department (2009) ,Journal Excellence , Volume 1.

Darell M. Vest (2001), Brown University ,State and Federal E-Government in the United State.

Manufacturers Association for Information Technology (MAIT) homepage ( May , 2008 ) ,

http://www.mait.com, E-Government in Malaysia , Vol. 96.

Shaidin Shafie , National Archives of Malaysia ,E-Government Initiatives in Malaysia and the

Role of The National Archives of Malaysia in Digital Records Management.


13/16

13


Appendix

i) Questionnaire of survey

Borang Kaji Selidik

Laman Web ejpk (Jabatan Pembangunan Kemahiran)

Assalamualaikum dan Salam Satu Malaysia

Soal selidik ini dibentuk untuk mendapatkan maklumbalas tentang laman web ejpk ( www.ejpk.gov.my)

yang dibangunkan sebagai memudahkan permohonan pendaftaran secara on line.

Adalah diharapkan anda menjawab semua soalan dengan ikhlas bagi membantu kumpulan kami yang

sedang menyiapkan projek bagi kelas MBA untuk subjek Management Information System.

Projek ini adalah bagi mengenalpasti sejauh mana keberkesanan laman web ejpk ini kepada pengguna.

Kerjasama anda melengkapkan soal selidik iniadalah amat dihargai.

Bahagian I: Latar Belakang

Bagi setiap item, sila tandakan (x) atau isi tempat kosong pada ruangan yang berkaitan.

1. Jantina: [ ] Lelaki [ ] Perempuan

2. Umur: __________ tahun

3. Jawatan:

[ ] Pegawai Berijazah

[ ] Pegawai tidak berijazah

[ ] Lain-lain jawatan

[ ] Pelatih

3a. Kelayakan Akademik:

[ ] Sarjana Muda/Sarjana (sila nyatakan) __________________________

[ ] Diploma atau setaraf (sila nyatakan)_______________________________

[ ] Lain-lain (sila nyatakan) ____________________________
http://www.ejpk.gov.my/http://www.ejpk.gov.my/


14/16

14

PMN6053 Management Information SystemsBahagian II: Bentuk Laman Web ejpk

Bagi setiap item, sila bulatkan untuk menyatakan pendapat anda mengikut skala yang diberikan.

No Perkara

Sangattidaksetuju

Tidaksetuju

Tidakpasti

Sutuju

Sangatsetuju

1 2 3 4 5

(A) Mesra Pengguna

1Laman web ini membolehkan anda mula menggunakan

kandungannya dengan mudah.

1 2 3 4 5

2Paparan penuh di dalam laman web ini membolehkan anda

melihat kandungannya dengan mudah.1 2 3 4 5

3 Fail boleh dimuat turun dengan mudah. 1 2 3 4 5

4Menu navigasi membantu anda menggunakan laman web

dengan mudah.1 2 3 4 5

5 Opsyen yang ada memudahkan proses navigasi anda. 1 2 3 4 5

6Pautan ke laman utama (main page) dari laman-laman

tambahan memudahkan anda mengendalikan laman web ini.1 2 3 4 5

(B) Interaktiviti

7Enjin pencari (search engine) di dalam laman ini berfungsi

dengan baik.1 2 3 4 5

8Apabila diklik, opsyen yang berkaitan di menu akan berfungsi

seperti yang diharapkan.1 2 3 4 5

9Apabila diklik, kebanyakan pautan yang diberikan untuk ke

laman web lain berfungsi dengan baik.1 2 3 4 5

10 Elemen-elemen di dalam laman web ini sangat interaktif. 1 2 3 4 5

(C) Rekabentuk

11

Saiz tulisan yang digunakan membuatkan laman web ini

kelihatan menarik.1 2 3 4 5

12 Latar belakang yang digunakan adalah menarik. 1 2 3 4 5


15/16

15


13Grafik yang digunakan membuatkan laman web ini kelihatan

menarik.1 2 3 4 5

No Perkara

Sangat

tidak

setuju

Tidak

setuju

Tidak

pasti

Sutuju

Sangatsetuju

1 2 3 4 5

14 Warna-warna yang digunakan adalah menarik. 1 2 3 4 5

15Stail yang digunakan dari laman ke laman membuatkan laman

web ini menarik.1 2 3 4 5

16 Skrol antara halaman dalam laman adalah mudah 1 2 3 4 5


16/16

16


ii) Front page e-JPK

MIS Final Tesis Group Project1 Revised

Documents

Transcript of MIS Final Tesis Group Project1 Revised