MIS assignment1

8/8/2019 MIS assignment1

1/27

MIS Automobile SectorShruti K (168)Snehal K(175)

Vaibhaw M (197)

Ashish J (207)Sharmistha B(208)

Ayush J(210)


2/27

Growing

Year Manufactured

2008 52,940,5592007 54,920,317

2006 49,886,5492005 46,862,9782004 44,554,2682003 41,968,6662002 41,358,394

2001 39,825,8882000 41,215,6531999 39,759,847

China had around 25cars/1000 people in2006 and 128 in 2008

US has 746 The auto industry has a

lot of growth potential

This can only go upwith revolutions likethe Nano

India is at 12

2


3/27

India Shining

India is projected to have the largest number ofcars in the world -- 611 million to be precise -- by2050. According to the third BRIC report frominvestment banking firm Goldman Sachs, this

means every sixth car produced in the world willbe sold in India.

The third BRIC report says passenger car densityin India will continue to be a third of China's until2025. India will overtake its neighbor somewhere

in the vicinity of 2050, when the country will have382 cars per thousand people compared withChina's 363 in that year.

3


4/27

What is an MIS?

A computer system for an organization

which collects and analyzes data from all

departments provides an organization's

management/staff with up-to-dateinformation (such as financial reports,inventory, etc.) at any time.

4


5/27

In support of

Kaizen: Continuous improvement requiresimmediate spread of information

Pull system: Immediate data transfer fromdealer

Agile Response: Thanks to IT again!!!

Fleet: Real Time Information Customer Service(building databases)

Supplier Integration (eg: vendor park)5


6/27

In the Automobile industry

Process

Manufacturing

Pull from Dealers

Service

Fleet Management

Rental Services

Public Transport Systems

Even Rails

Customer Service

E-Procurement

6


7/27

PROCESS

7


8/27

Manufacturing/Automation

IT can become a very powerful tool even astrategic one

Its a competitive, demanding and

unpredictable world Henry Fords assembly line

Toyotas Lean Manufacturing

Some parts of high end Ferraris are still handmade make few hundred a year

Very High precision and Mass production8


9/27

SupplyChain MgtSCM

Integrating mgt & IT to optimize information & product flows amongthe processes & business partners within a supply chain.

Supply ChainThe network of business processes & inter-relationships amongbusiness that are needed to build, sell, & deliver a product to its finalcustomer.

A successful SCM strategy is base on accurate order processing,just-in-time Inventory mgt, & timely order fulfillment.

Goal of SCM Fast, efficient, & low-cost network of business relationships Concept of market Add value

Objective of SCM To reduce costs Increase efficiency & improve supply chain cycle times Effective distribution Channel networks among business partners

9


10/27

SCM life cyclecommit schedule make deliver

Main Goal of SCM

Business Value Goals

Rapid demand fulfillment

Collaborative supply chainPlanning & execution

Customer Value Goals

Give customer what they want

When & how they want itAt the lowest cost

Inter-enterprise

Co-ordination ofMgt & businessprocesses

Responsiveness &Accountability

Tocustomers

Effective

Distribution&

Channelpartnership 10


11/27

A Typical Automobile Setup

Suppliers

SCMSourcing & Procurement

ERP

Internal business processes

CRMMarketing, sales & service

EM

PLOY

EEs

P

ARTNER

s

Customers

KnowledgeMgtCollaboration&

Decisionsupport

PartnersRelationshipMgt

11


12/27

Toyota as an Example

Uses an IS called Vehicle Order Management System(VOMS) to support its processes

VOMS is built around Oracle E-Business Suite software

12


13/27

Toyota as an Example

Order process supported by VOMS:1. Customer selects a car & options (tinted glass,

navigation system, etc.)2. Dealer uses VOMS to configure a car with the

selected options3. Dealer uses VOMS to locate the car in Toyotas

supply chain4. Dealer uses VOMS to place the order5. Car shipped and invoiced, triggering all related

accounting processes6. VOMS can be used to monitor an order

13


14/27

Conceptual View

Car Dealership

Customer

Toyota EuropeHeadquarters

VOMS

OracleE-Business

Suite

Dealer

Other Toyota InformationSystems

SISI

SI

SI

SISI

Toyota Factory

Toyota Factory

Toyota Factory

Toyota Factory

VOMS: Vehicle Order Management System

14


15/27

It is notjust about Technology

Toyotas processes and IS promote agility,efficiency & quality

Technology alone (VOMS, Oracle E-Business suite) would not have provided asolution

IS=Management+Organization+Technology

15


16/27

The MOT Framework

Very tough competition

Demanding customers

1

Redesign order andproduction processes

3

Deploy Oracle E-BusinessSuite software

Integrate software withinternal and 3rd partysystems

4 Build cars to order Forecast demand andproduction requirementsmore accurately

5

Reduce costs

increase revenue

improve customerservice

6

Analyze market trends

Monitor quality,efficiency, and costs

2

16


17/27

SERVICES

17


18/27

Customer Relationship Mgt [CRM]Across-functional e-business application that integrates & automatesmany customer serving processes in sales, direct-marketing,

accounting & order mgt & customer service & support, retainloyal customers.

Goal of CRMTo understand & anticipate the needs of current & potential customers

to increase retention & loyalty while optimizing the way that products& services are sold.

Benefits to Organization Improve customer satisfaction

Increase customer retention Reduced operating costs Automate & integrate the function of marketing Data about customer contact of a company CRM system

18


19/27

Customer life cycle Acquire Enhance Retain

Application of CRM

ProspectsOr

customers

FaxE-mail

WebTelephone

Marketing&

Fulfillment

Customerservice

&support

Retention&

Loyaltyprograms

Contact&

A/C mgt

Sales

19


20/27

Fleet Management Systems


21/27

FMS

Uses Google maps and applications to:

Improve response time with Nearest

Vehicle Locator Alert you when drivers speed a HUGE

source of wasted fuel

Provide reliable measurements to rewardproductive employees

Encourage safe driving techniques21


22/27

Applications

Can monitor time spent at a job foraccurate billing

Reduce excessive overtime and paperworkwith automated time sheets

Eliminate unauthorized vehicle use

Monitor excessive idle times Increase route efficiencies with live

tracking and mapping22


23/27

ViMS

Vehicle Information Management System

- IT tool to manage vehicle fleets in an existingdecentralized or centralized vehicleinspection program, or as an extension to avehicle safety or exhaust emission inspection.

- Can be used for a gamut of services involving

quality assurance, data communications andmanagement, diagnostic and repair trainingfor technicians

23


24/27

Improve the service level tothe customers

Details of the customersName , Address, Mobile Number, Email-lD.Convenient time to contact the customer.

Time they can bring the vehicle for servicing

Details of the VehicleType , Number, Model

Last serviceWhen the next service has to be doneRequirements for the next service

24


25/27

ViMS

- Allows for the real-time, bi-directionalexchange of motor vehicle registration,inspection and repair information.

25


26/27

Experience certainty

The formula one racing car is the mostcomplex and advanced car in the world,packing research in aerodynamics, engine

technology, brakes, tyres and modeling. Ithas more in common with a jet plane than itdoes with a high performance car. TataConsultancy Services (TCS) works with

Scuderia Ferrari before, during and in-between races to help their cars go evenfaster.

26


27/27

27

MIS assignment1

Documents

Transcript of MIS assignment1