MindCraft - BOT Approach PDF V1
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Transcript of MindCraft - BOT Approach PDF V1
MindCraft BOT Approach
2
MindCraft - BOT Roadmap
Operate• Tracking, Monitoring
• Program
Management
• Productivity
Improvement &
Innovation
• HR Management
Build• Execute Allocation and
Hire Plans
• Transition Plan &
Execution
• Setup & Commission
Infrastructure
• Pilot Project Execution
Due Diligence and
Planning
• Engagement
Framework
• Transfer/Hire Plans
• Infrastructure Plans
• Commercial Framework
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Due Diligence and Planning
• Engagement Framework
• Transfer/Hire Plans
• Infrastructure Plans
• Commercial Framework
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Engagement
Framework
• Identify Management
Teams (Client, MindCraft)
• Identify Roles &
Responsibilities
• Identify Communication
Plans
• Prepare KPIs / Dashboard
for Transition
• High Level Risk and Risk
Mitigation Plan
• Change Management Plan
?
Transfer/Hire
Plans
• Define Recruitment
Process
• Prepare detailed skills
and experience
requirements
• Capacity Planning
• Identify Training Needs
and prepare plans
Infrastructure
Plans• Facility Plan
• Prepare Hardware Needs
• Prepare Software/Tools
Needs
• Setup Security Guidelines
• Connectivity
Requirements and
connectivity plans
Commercial
Framework
• Transfer Price
Framework
• On going service
delivery costs
• Setup costs (spl
Software, tools, travel,
connectivity)
BOT Roadmap – Due Diligence & Planning
Build
• Execute Allocation and
Hire Plans
• Transition
• Setup & Commission
Infrastructure
• Pilot Project Execution
Operate
• Tracking, Monitoring,
Reviews, Execution
• Program Management
• Productivity & Innovation
• HR Management
4
Execution
Allocation and
Hire Plans
• Process Internal
Allocations
• Conduct Interviews and
offers
• Build On-boarding Kits
• Build Training programs
• Execute On boarding
and Training programs
• Culture Integration
Program
Setup and
Commission
Infrastructure
• Setup Facility
• Acquire Hardware/SW
• Setup Security
• Establish Connectivity
• Aid in better managing
Customers
• Setup Program Portal
(Dashboards, Contacts,..)
• Setup Knowledge
Management Framework &
Content
Pilot Project
Execution
• Assemble Team
• Finalize Project Plan
• Execute Project
• Document Learnings
• Refine Processes and
Plans
• Define SLAs
Transition
• Customize Standard Operating
Process (quality processes)
• Define Project Management Processes and Templates
• Define Standards and Guidelines and Common glossary of terms
• Assemble Core Teams and Deploy Client Team at Offshore
• Carry out Transition as per
plans
• Document and Review Core
Team’s understanding
• Finalize and Signoff on
transition
Build
• Execute Allocation
and Hire Plans
• Transition
• Setup & Commission
Infrastructure
• Pilot Project Execution2
Proposed BOT Roadmap – Build
Due Diligence and Planning
• Engagement Framework
• Transfer/Hire Plans
• Infrastructure Plans
• Commercial Framework
Operate
• Tracking, Monitoring,
Reviews, Execution
• Program Management
• Productivity & Innovation
• HR Management
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Tracking,
Monitoring,
Reviews,
Execution
• Carry out Project Reviews
and Health checks as per
plans
• Review and Address
Engagement related issues
and update processes
• Measure Performance
against SLAs
• Identification and Mitigation
of Risks associated with
Project
Productivity &
Innovation
• Identification of improvement
areas
• Review Processes and
Refine required processes
• Assessing Reusability
• Process Improvements
• Resource Optimization
• Update Training Material,
Knowledge Management
Contents
• Evaluation of Tools,
Framework
• Adopt additional Best
Practices
Operate
• Tracking, Monitoring,
Reviews, Execution
• Program Management
• Productivity &
Innovation
• HR Management3
HR Management
• Training and employee
development
• Performance Management
• Employee Care
• Organize Employee
Connect and Event
Management
Program
Management
• Review and Refine Plans
• Work Packaging and
shipment for execution
• Capacity Planning
• Resolution of critical
escalations, issues
• Commercial Management
Proposed BOT Roadmap – Operate
Build
• Execute Allocation and
Hire Plans
• Transition
• Setup & Commission
Infrastructure
• Pilot Project Execution
Due Diligence and Planning
• Engagement Framework
• Transfer/Hire Plans
• Infrastructure Plans
• Commercial Framework
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The Roadmap: Proposed
Transition Plan
• Setting up legal entity
• Preparation of schedule
• Preparation and Review
of checklists
• Identification of Client
Team for Transition
• Resource Transfer Plan
• Finalization of Acceptance
Plan
Transfer
• Transition Plan
• Finalize Inventory
• Execution of Transfer
• Final Acceptance
Operate
• Tracking, Monitoring,
Reviews, Execution
• Program Management
• Productivity & Innovation
• HR Management
Build
• Execute Allocation and
Hire Plans
• Transition
• Setup & Commission
Infrastructure
• Pilot Project Execution
Due Diligence and Planning
• Engagement Framework
• Transfer/Hire Plans
• Infrastructure Plans
• Commercial Framework
4
Finalize
Inventory
• List of Assets to be
transferred
• Final list of
documentation
Execution of
Transfer
• Transfer of Charge and
Control
• Transfer of Employees
• Transfer and Acceptance
of Open issues and Items
Final
Acceptance
• Sign Off
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The Roadmap – Sample Schedule
Due
Diligence
Build
& Pilot
Operate
Transfer
Matu
rity
Timeline
Q1
Q2
Q3
Q4 -
2 years
End of
two years
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Plan For Due Diligence and Build Phase
M-1 M1 M2 M3 M4 M5 M6
Define Commercial
Framework
Infrastructure Plan
Define Engagement
Framework
Pilot Project
Execution
Operate Phase
M7
Transfer / Hire
Plans
Hiring and
Allocation
Transitioning
Setup and
commission
Infrastructure
M8
BOT Highlights
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Critical Success Factors
•Key Performance Indicators
• R&D dollars saved
• Time to market
• International revenue growth
• Capacity growth
• Attrition
• Mobilization lead time
• Productivity
• Delivered defect density
• Size estimation variance
For each indicator, the goal, low bound, upper bound and analysis schedule
would be discussed and agreed
•Critical Success Factors
• Planning
• Processes
• Cultural Integration
• HR Management
• Knowledge Management
(Transfer, Retention)
• Continuous Improvement
• Collaboration between on-
site & off-shore teams
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Relationship Structure
Steering
Execution
Program & Relationship
Management
Client
Client Corporate
Client Dev Management
MindCraft
Executive Management
Steering Committee
BOT Management Team
Solutions Team
BOT Management Team
Solutions & Delivery
Management Team
Project Managers
Project Teams
Delivery Management Team
Project Managers
Project Teams
• Direct Teams
• Address High Level Risks
• Address High Level Escalation
• Ensure Alignment with Strategy
• BOT Planning
• Measure Performance
• Prioritize
• Address Escalations
• Project Management & Execution
• Continuous Improvement
• Training and Competency Building
• HR Management
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Management aspects
Cultural sensitivity
• Arising out of various nationalities,
ethnic groups religious groups
• Organizational cultures due to:
Greeting styles
Addressing styles (e.g San,
Monsieur)
Organizational discipline
Formal / Informal environment.
Operational styles
Habits during working hours
Speed
Workflows
Adaptability
Sensitivity to cultural nuances
Feedback from onsite co-coordinators,
Rotation of team members between onsite and
offshore
Customer team members visiting offshore
Training to teams visiting onsite regarding:
Etiquettes
Mannerisms
Vocabulary
Diction
Ascent
Challenges
13
Competency Centre
C
Knowledge Management
Recruitment
Process
Training
Services
Support and
R & D
Services
Innovation
Project
Teams
Project Teams
Leverage on
competency center
for support
Focus on Self
Learning and
Knowledge Sharing
Competency Building TeamDefine and Improve
Process for
competency
building
Recruit the Right
Candidate –
Knowledge, Ability,
Skills
Competency Cenre
R&D
Support to Projects /
Consultants
Knowledge Management
Training and Capability
Building
Reusability Initiatives
Evaluation Papers
14
Knowledge Documents
Knowledge
Portal
Knowledge Portal Creation
•Secure Portal
•Hosted by MindCraft
•Multi Level Security
SDLC processes Checklists & TemplatesApplication GuideProduct Support
Handbook
Users
•Administrator
•Knowledge Champs
Portal Set up
. . .
Thank You