Mike Cooke: Hearing the patient voice and responding, a view from both sides
18
1 about Recovery Positive about Integrated Healthcare HEARING THE PATIENT VOICE AND RESPONDING A VIEW FROM BOTH SIDES Professor Mike Cooke CBE Chief Executive King’s Fund 5 November 2013
-
Upload
the-kings-fund -
Category
Health & Medicine
-
view
815 -
download
1
description
Mike Cooke, Chief Executive of Nottinghamshire Healthcare NHS Trust, spoke at our conference, Patient voice and power in the new NHS. Mike drew on his experience both as a leader within the NHS and as a service user, stressing the importance of openness from leadership and the involvement of patients in their care and in health care research. Mike advocated for a cultural transformation to help this happen.
Transcript of Mike Cooke: Hearing the patient voice and responding, a view from both sides
1
about Recovery
Positive about Integrated Healthcare
HEARING THE PATIENT VOICE AND RESPONDING
A VIEW FROM BOTH SIDES
Professor Mike Cooke CBE Chief Executive
King’s Fund 5 November 2013
2
about Recovery
Positive about Integrated Healthcare
3
about Recovery
Positive about Integrated Healthcare
INTRODUCTION Openness – wanting to Hear, Listen and Respond Involvement – working with people – Paul Sanguinazzi Partnership –changing services, changing culture, changing
minds Recovery [and Discovery] Recovery Education College FT – Membership, Communities of Interest CLAHRC’s and Patient and Public Involvement [Senate] Receptive culture and authentic leadership 6 years ago
4
about Recovery
Positive about Integrated Healthcare
LINGS BAR HOSPITAL
5
about Recovery
Positive about Integrated Healthcare
OPENNESS – WANTING TO HEAR, LISTEN AND RESPOND Positive – Values, ‘what we stand for’ Voice reports – Each Board, each month Service User Carer Experience Survey [SUCE] 30,000+ Patient Opinion – real time service user/carer feedback
www.feedback.nottinghamshirehealthcare.nhs.uk
Patient Experience Challenge – the deal is:- 1] Capture 2] Share 3] Respond 4] Feedback
6
about Recovery
Positive about Integrated Healthcare
INVOLVEMENT – AGM/AMM 2013
7
about Recovery
Positive about Integrated Healthcare
INVOLVEMENT – WORKING WITH PEOPLE Invested historically in this – The Resource, Involvement
Centres, Recovery Education College Paul Sanguinazzi, Wathwood Medium Secure Services Not ‘dragging people into meetings’, involve in whole
agenda Employment Resourcing Interview Forum [ERIF] Strong approach, creative deployment e.g. Learning
Disabilities, Deaf Community Winner of National E Health Insider Award – 10/10/13
8
about Recovery
Positive about Integrated Healthcare
9
about Recovery
Positive about Integrated Healthcare
PARTNERSHIP – CHANGING SERVICES, CHANGING CULTURE, CHANGING MINDS Purpose of involvement – be up front about it It is about improving outcomes – ‘new chairs on the
wards’; ‘no intensive care beds Mike’ ‘student or patient?’ Executive Leadership Council Business Plans – Confirm and Challenge 3 rules:-
1. Involvement of the right partners people [be inclusive] 2. Set objectives you cannot achieve on your own 3. Be brutally honest about progress
10
about Recovery
Positive about Integrated Healthcare
RECOVERY DEMONSTRATION EVENT
11
about Recovery
Positive about Integrated Healthcare
RECOVERY [AND DISCOVERY]
‘Someone to love, somewhere to live, something to do’
ImROC [Implementing Recovery through Organisational Change]
Demonstration Site
Strategy Personal
Recovery plan Advance
Statement Taking back
control
12
about Recovery
Positive about Integrated Healthcare
Nottingham Panthers – Anti Stigma campaign
13
about Recovery
Positive about Integrated Healthcare
RECOVERY EDUCATION COLLEGE [REC] Alongside Peer Support Workers – this is a key focus
‘Outpatients being discharged to students being graduated’
A card carrying Student [54] and Lecturer!
Examples of courses Rolling this out Julie Repper, Helen Brown
REC – build skills, is strengths-based, is social technology that works
14
about Recovery
Positive about Integrated Healthcare
15
about Recovery
Positive about Integrated Healthcare
FT MEMBERSHIP Public/Patient/Service Users/Carers 9082 [Public] 8847
[staff] + Living in Both Worlds Communities of Interest – e.g. Deaf & Wellbeing; Looked
After Children Passive Semi passive Active Governors, Ambassadors, Volunteers [17-82], Peer
Support Workers, Staff promoted, developed further
Membership
16
about Recovery
Positive about Integrated Healthcare
17
about Recovery
Positive about Integrated Healthcare
CULTURE AND LEADERSHIP PEOPLE: OPENNESS: SAFE, SOUND, SUPPORTIVE, SENSITIVE INTEGRITY TRUST INNOVATION
VALUE EXCELLENCE
P
O
S I T
I V
E
Y = you and how you behave E = effectiveness S = style
18
about Recovery
Positive about Integrated Healthcare
www.nottinghamshirehealthcare.nhs.uk Nottinghamshire Healthcare NHS Trust
Duncan Macmillan House Porchester Road
Nottingham NG3 6AA
CONTACT DETAILS
www.clahrc-ndl.nihr.ac.uk
www.mentalhealthclinicians.org.uk www.crncc.nihr.ac.uk/about_us/ccrn/trent
