Microsoft Lync Environment Provide a Real-Time Digital...
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Transcript of Microsoft Lync Environment Provide a Real-Time Digital...
Microsoft Lync EnvironmentProvide a Real-Time Digital Foundation for the Company
8datacenters
107countries
568buildings
4,300MSIT FTE
160,000Active Lync Users
102,000Enterprise Voice
Users
EV enabled
sites (07/2012)
32,000Monthly peer-
to-peer video
50%Remote Lync
usage
120MMonthly IM
Text
4Data Centers
with Lync
Infrastructure
25,000Unique Active
Lync Mobile
users
26,000Users on Lync
2013 servers
5,800Federated
Companies
600,000Monthly multi-
party app
sharing
545,000Monthly Lync
Meeting
690,000Lync calls per
month
Americas 61
Asia 23
Europe 44
TopologyAmericas1
DMZ
Edge pool x4 Director pool x4
Pool-01
Front-endServers x4
Back-end SQL
Other Roles
Mediation Pool x3
Monitoring
Pool-02
Front-endServers x4
Back-end SQL
ContentStorage
A/VPool x4
Mediation x3(SIP trunking, E911)
VM
VM Host
Americas2
DMZ
Edge pool x4 Director pool x4
Pool-01
Front-end Servers x4
Back-end SQL
Other Roles
Mediation Pool x3
Monitoring
Pool-02
Front-endServers x4
Back-end SQL
ContentStorage
A/VPool x4
Mediation x3(SIP trunking, E911)
VM
VM Host
Dublin and Singapore
DMZ
Edge pool x2 Director pool x2
Pool-01
Front-endServers x3
Back-end SQL
Other Roles
Monitoring
Pool-02
Front-endServers x3
Back-end SQL
ContentStorage
A/VPool x2
VM Host
Mediation Pool x2
VM
Benefit area Estimated annual benefit Metric Equation
Improved business outcomes
Increased end-user productivity (through improved communications)
$86,000,000 28 minutes per day per employeeHours saved per day × workdays per year × cost per hour × percentage used for other activities
Increased end-user productivity (through avoided travel)
$17,000,000 Average of 45,600 trips avoided per yearNumber of trips saved × average hours per trip × cost per hour × percentage used for other activities
Shortened sales cycles $10,920,000 6.5% increase in proposalsNumber of salespeople × revenue per proposal ×increased number of proposals × profit margin
Faster project completion Not quantified Not applicableNumber of additional projects completed × revenue per project × profit margin
Ability to retain and attract employees
Not quantified Not applicableNumber of employees × change in turnover rate ×hiring cost per employee
Faster resolution of customer issues
Not quantified Not applicable Change in number of support calls × cost per call
Reduced costs
Reduced travel costs $92,000,000 Average of 45,600 trips avoided per year Number of trips saved × average cost per trip
Reduced audio-conferencing costs
$8,000,000 95% reductionCost per minute × number of minutes used ×percentage of reduction in minutes
Reduced IT infrastructure and administration costs
$1,050,000 $22 per office moveReduction in cost per move × number of moves per year
Reduced real-estate and facility costs
$644,000 in one office 15% reduction in rentCost per square foot × square feet saved per person × number of people
Reduced voice-mail costs Not quantified $30,000 per new site Cost to install or maintain per site × number of sites
Environmental sustainability
Reduced carbon dioxide (CO2) emissions
17,000 metric tons100,000,000 miles in avoided airplane travel
Decreased airplane miles × CO2 per mile + decreased car miles × CO2 per mile
Lync on Microsoft's Corporate Network
039,051
152,175
554,566
0
100,000
200,000
300,000
400,000
500,000
600,000
FY08 FY09 FY10 FY11
OCS/Lync Conferencing
(Monthly/Avg.)
40
58
97.15
135.9
0
20
40
60
80
100
120
140
160
FY08 FY09 FY10 FY11
Mil
lio
ns
Instant Messaging
37,197
114,901
308,961
405,125
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
FY08 FY09 FY10 FY11
Audio & Video Calls
12
Budget for Carrier services only. Does not represent all of IIP budgets and actuals.
FY09 Budget
WAN/TransportFY10 Budget
WAN/Transport FY11 Budget
WAN/Transport FY12 Budget
WAN/Transport
FY12 Mid-Year
Budget
WAN/TransportFY13 Projected
WAN/Transport
• 35% reduction in OpEx for circuits
• Doubling of available capacity
• Over 200 site upgrades based on prioritization
• BCDR to ensure business continuance
Investment
http://www.microsoft.com/en-us/download/details.aspx?id=19011
http://www.microsoft.com/en-us/download/details.aspx?id=19011
http://www.microsoft.com/en-us/download/details.aspx?id=19011
+44
118
xxxx
xxxx
x+3
3 1
xxxx
xxxx
x+4
9 89
xxx
xxxx
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Regional SIP Carrier
DC - Dublin
Corpnet
LAN User
Munich
AnalogueATA
Fax Machine
SBCSession Border controller
LAN User
London
Fax MachineATA
Analogue
LAN User
ParisATA
POTS
• Self-Guided Modules
• Instructor-Led Sessions - In Person
• Instructor-Led Sessions - Online
• Printed Materials - Lync Adoption and Training Kit
Reference : http://www.microsoft.com/en-us/download/details.aspx?id=11883
Lync4Help
Total calls
handled by
MSIT Helpdesk
500,000
seconds per
call in IVR
48
non-productive
time per year
277 days
SCCM
HR Systems
ITSM
User Data
Volumes
Past Choices
Support Options
System Data
Network
Facilities
Application
Known Issues
I’d like to
help myself
I need
support
Can I see my
tickets?
Who do I
contact?
What’s
going on
now?
“Phone” a
friend
IM an Expert
New World of Work
Everyone in a workspace …or… Workspaces for everyone!
Microsoft Japanese Headquarters – Tokyo100% dedicated desks
Microsoft Dutch Headquarters – SchipholNo dedicated desks
Cost
Productivity
34%
23%
improvement in
impression on customers
overall workplace
satisfactionhas improved by
10%
15%
productivity *has improved by
3%
13%
New World of Work performance vs legacy sites
improvement in
informal collaboration
improvement in
privacy +
concentration
improvement in
formal
collaboration
28
Productivity• Overall employee productivity
improvement (US$ 338/mth per
employee)
• Employee satisfaction higher
Financial• NWoW SMSG solution’s enables average
P&L reduction by 14% over 5 year’s
• Allows portfolio efficiency
Product Alignment• Enables showcasing of the Microsoft
platform & technologies
• Schiphol directly attributed increased
revenue to changes in the workplace
Environmental• Reduces CO2 emissions
• Give’s attention to human factors like
access to daylight and nature
Einstein
