The average

Information Worker

gets more than 51

messages a day in up

to seven different

locations

Source: Harris Interactive

Businesses average more than 6

communications devices and almost 5

communications applications per

employee

Source: Sage Research

User Experience User

Experience

User

Experience

User

Experience

User

Experience

User

Experience

User

Experience

User

Experience

Three Core Business Drivers for UC

• Complexity of managing

multiple communication

platforms

• Difficulties integrating and

extending existing

communications platforms

• High communications costs

• Need to leverage existing

technology investments

• Travel costs for meetings are

out of control

• Employees spend too much

time on email

• Communication delays are

affecting business outcomes

• Need to boost productivity

• Need to offer better Work-

Life Balance

• Communications must be a

part of Business Continuity

Plan

• Increase responsiveness to

customer inquiries no matter

where you are

• High real estate costs

Microsoft Unified Communications

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Forrester of Microsoft Lync

Conferencing

IM/Presence Enterprise Voice

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whenever

needed

Skill

keyword

See others availability at a glance

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Gartner Magic Quadrant

Magic Quadrant for

Unified Communications August 22, 2011

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical

representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure

against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted

in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant.

The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims

all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a

particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should

be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.

SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

“Microsoft offers a visionary approach for

addressing enterprise communication and

collaboration requirements. Enterprises

looking into UC should consider the

Microsoft solution and, at a minimum,

understand the vision and how solutions of

this type might change their business

processes.”

15,000 Voice users

33,000 Voice users

4,300 Voice users

“We decided to go with Lync Server

because it’s got all this potential. This

wasn’t just a purchase to replace what

we had; this was a purchase to enable

the future, and that’s what we have

done.” Corey Cox

Vice President of Information Systems, Tandet

300 Voice users

Reduce Costs

$2.5M avoid PBX upgrades

$6.7M recurring circuit costs

$4.0M conferencing

$0.7M environmental sustainability

“Lync has enabled us to save nearly

$13 million annually.”

– Joe Hamblin, Manager of UC, Sprint

Effects of Poor Adoption

User confusion Lost productivity Failure to reach

value from spend

Restricted

Budgets and

Ability to Execute

Negative

perception of IT

Adopt Quickly

“Fastest take up of any product we’ve

ever deployed. 60% of people were

using it within 24 hours of that tool

landing on their desktop. We put it

across 32,000 people in a couple of

weeks. There were no compatibility

issues, there were no scalability

issues; it just worked!”

– Mark Griffith, Head of Workplace

Technologies,

Commonwealth Bank of Australia

Facilitating a Successful UC Rollout

• Identify and assemble a Readiness Team

• Review organizational requirements, identify success metrics Develop Readiness Plan

• Evaluate support resources and escalation channels

• Define help desk strategy for supporting end users Define Support Strategy

• Identify key user groups for feedback during limited scale pilot

• Test usage scenarios and validate technical deployment Initiate Pilot Program

• Assess end user training resources, confirm delivery channels

• Announce training resources to end users Create Training Plan

• Create a plan for announcing launch and ongoing updates

• Communicate value proposition to organization Generate Awareness

• Review reporting to assess usage and adoption

• Determine if success achieved according to initial metrics Measure Usage & Adoption

Free Online Course: http://www.eventsvc.com/mstraining/uc/catalog.eprofile?cat=Facilitating+a+Successful+UC+Rollout&trk=UC

Adoption and Training Kit

http://lync.microsoft.com/adoption-and-training-

kit/Pages/default.aspx

built around Lync

Business-Grade Capabilities

Global Consumer Base

Federation