THE POWER OF PERSPECTIVE

Microsoft Cloud Services: Introducing the Value of the Business Productivity Online Suite

Microsoft Business Solution Series

Presented By: Sai Shankar and Trent SuttonTwitter: @Credera

Blog: http://blogs.credera.com/

Copyright © 2010 Credera. All Rights Reserved.

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Global Issues

Need secure and reliable communication and collaboration solutions for a dispersed or global organization

Desire more predictable IT costs

Want the features of the latest platform, but we don’t have the time or resources available to implement them

Need intuitive systems that are easy-to-use by both standard users and IT support

Limited, in-demand resources need to be allocated to strategic projects without sacrificing support requirements

Systems and applications must adhere to regulatory compliance

To maintain business continuity, disaster recovery & contingency planning is a necessity

Flexibility to change infrastructure as business requirements evolve

Save Money, Increase Productivity, Grow the Business

Current IT Challenges

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Transformational Era

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The Industry Debate

Security and Privacy

Customizability

Visibility and Control

Data Accessibility

Global Reach

Ease of Provisioning

Business Agility

Deployability and Manageability

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Best of both worlds

User in control

Deployment choices for IT

Services

Software

Extending tools and platform to cloud computing

Experience across multiple devices

Best-in-class service level agreements (SLAs) and IT governance

Software + Services

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What is BPOS?

A set of messaging and collaboration solutions hosted by Microsoft

– Subscription-based service for organizations of any size

Included services:

– Exchange Online (Email)

– SharePoint Online (Collaboration)

– Office Live Meeting (Web Meetings)

– Office Communications Online (Interactive Communications)

– Microsoft Forefront (Security)

Optional service:

– Additional Exchange Hosted Services

Archiving

Filtering

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Microsoft’s Footprint & Strengths

Focus on highly secure, private, and reliable computing experiences based on sound business practices

– Geo-redundant data centers

– N+1 architecture

– 9 layers of data security

– Access via Secure Socket Layer (SSL)

– ITIL/MOF operational practices

– 24x7x365 support

– Backed by 99.9% uptime SLA

Microsoft Online has more than 500,000 paid seats

Deep experience in serving global enterprise customers across a broad software portfolio

Broad and deep, best-in-class, collaboration capabilities

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Existing Customers

More than 500,000 paid seats

Business Productivity Online Suite Reference Customers

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BPOS Benefits Summary

Secure access (via HTTPS)

Virus/Spam Filtering

99.9% Service Availability

Financially backed Service Level Agreements

Cyber-trust and SAS70 compliance

Business-Class Security and

Reliability

Ease of Use

Always on the latest technology

Lower rollout and run rate cost

Active Directory® synchronization

Email Coexistence

SimplifiedManagement

Anywhere access (without VPN)

Rich Client, Web, Mobile

Team collaboration and conferencing

Real-time communication

Easy to use Administration Center

Streamlined Communication

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General Deficiencies in BPOS

Single Signon?

No Password Synchronization

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Integrated CapabilitiesStreamlined Communications

Communicate and collaborate seamlessly across applications and devices

Instant MessagingE-Mail Web Conferencing

Document SharingPresence

Calendaring WorkflowMobility Offline Access Archiving

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Flexible Deployment – Hybrid EnvironmentsSimplified Management

Giving IT the flexibility to choose online deployment by geography, workload, or roles

Branch Office

HQ

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Offering ComparisonStandard vs. Dedicated Overview

Multiple customers, one architecture

Customer needs rapid deployment

5 seats minimum

Cost efficiency a key focus

Single customer per architecture

5,000 seats minimum

Optimize for 20,000+

Customer needs most server features

Standard Dedicated

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Offering ComparisonStandard vs. Dedicated vs. On-Premises Details

Configuration and Flexibility

Ma

na

ge

me

nt

• Simplest to manage

• 99.9% SLA

• Web services only integration with

LOBs, custom apps, third-party apps

• Least access to Microsoft Exchange

Server fine-grained policy and

configuration

• Limited features of SharePoint

• Basic IM and presence from Office

Communications Server (OCS)

• No server hardware (HW) management

• Simple to manage

• 99.9% SLA

• Web services and custom code

integration with LOBs, custom apps,

third-party apps

• More access to Exchange Server fine-

grained policy and configuration but

must be administered through support

• More features of SharePoint

• More features of OCS

• No server HW management

BPOS

Dedicated • Most management required

• Most integration possibilities with

LOBs, custom apps, third-party apps

• Access to all Exchange Server fine-

grained policy and configuration

• All features of SharePoint

• Requires server HW management

BPOS

Standard

On-Premises

Servers

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Simplified Management

• Intuitive Web-based Administration

Center

• Use your own domain

• Single sign-in access to services

• Always up-to-date software

Flexible Deployment

• Online and on-premises coexistence

• Active Directory synchronization

• Data migration

• Supports both standard and Deskless

workers

Business Messaging Capabilities

• E-mail, shared calendar, and contacts

• 25 GB mailbox storage per user

• Anywhere access

• Mobility with Microsoft ActiveSync®

devices

Exchange Online

Security and Availability

• Built-in antivirus and anti-spam via

Forefront Online Security for Exchange

• Multi-layer data protection

• HTTPS Connectivity

• Optional compliance archiving

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Exchange OnlineWhat I need to know: Deficiencies and Version Differences

No Public Folders in Standard

No Unified Messaging or Voicemail

No Custom OWA Themes or colors

No custom code or DLL’s

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Exchange Hosted Services

Microsoft Exchange Hosted Services (EHS) offers online tools to:

– Protect organization from spam and malware

– Satisfy retention requirements for e-discovery and industry compliance

– Encrypt data to preserve confidentiality and meet regulatory requirements (HIPAA, GLBA, etc.)

Exchange Hosted Archive

– Unlimited storage

– Up to 10 year retention period

– Customizable legal holds

– Customizable retention policies

Exchange Hosted Encryption

– Policy based encryption

– Managed key server

Forefront Online Protection

– Anti spam, virus, and phishing

– Enforce corporate email use policies

– Included with Exchange Online

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Simplified Management

• Unified Administration Center

• Single sign-in access to services

• Always up-to-date software

• Recycle Bin

Security and Availability

• Access Control and antivirus

• Multi-layer data protection

• Data backup

• 24x7 support

• 99.9% Service Level Agreement

Flexible Deployment

• Online and on-premises coexistence

• Data migration

• User segmentation

• Supports both standard and deskless

workers

SharePoint Capabilities

• Collaboration

• Intranet portals

• Enterprise content management

• Search

• Business process forms

SharePoint Online

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SharePoint Offering DetailsStandard vs. Dedicated

On-Premise Capabilities Standard Dedicated

Extranet collaboration

Business data catalog

Business process forms & workflows

Excel services

Enterprise data search

Site search

My sites

Enterprise/Web content *

People and personalization

Blogs, wikis, intranet sites *

Templates & web parts

Document collaboration

* Deskless users have read-only access, and can create & edit lists and contacts, as well as participate in discussions & surveys

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SharePoint OnlineWhat I need to know: Deficiencies and Version Differences

Standard version does not include

– Business Data Catalog

– Excel Services

– My Site

– Personalization

– Custom Code

No anonymous access

No mail enabled lists

No PerformancePoint Services

Limited workflow (no signature, feedback, or approval workflows)

Very limited customization capability

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Hosting Collaborative Meetings

• Share and record meeting

presentations, discussion, and notes

• Highlight key aspects of presentation

• Interactive tools including whiteboard

and annotation tools

Reliable and Secure

• Trustworthy reliable service

• Enhanced security

• Integration with Active Directory

Rich Media and Video

Conferencing

• Connect remote participants and teams

• Dynamic audio and video

• Group breakout

• Distribute handouts

Web Conferencing

• Engage audiences in online meetings

• Streamline communications

• Up to 250 attendees

• Small collaborative meetings to large

events

Office Live Meeting Online

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Integrated User Experience

• Office integration – Presence and IM

• Exchange integration – Calendar

• SharePoint integration

• Single Online Services Sign-On

Simplified Management

• Intuitive Web-based Administration

Center

• Single sign-in access to services

• Always up-to-date software

Security and Availability

• Instant messaging encryption

• Instant message filtering

• Multi-layer data protection

Business-Class Messaging

• Instant messaging and presence

• Group IM

• Address Book search

• Distribution list expansion

• File transfer

• 1:1 audio and video

Office Communications Online

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Office Communications OnlineWhat I need to know: Deficiencies and Version Differences

The following features are only available in the dedicated edition

– Federation (only communicator)

– Content archival

– 1 on 1 Audio/Video outside of network

– Antivirus

The following features are not available until the next release

– Group chat

– Unified messaging and enterprise voice with Exchange Online integration

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Content ManagementBPOS Demonstration

To watch demonstration, please:

1. Pause slideshare presentation2. Click on http://www.youtube.com/watch?v=lysYjurknSY3. When demonstration ends, return to continue

slideshare presentation

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Factors when Considering BPOS

Constraint Description

Active Directory Synchronization

• Though Microsoft provides a directory synchronization tool passwords are not synchronized to the BPOS server

• Users have to manually change passwords in multiple places• There are some third party tools that claim to do password synchronization with BPOS• Most support calls are due to password reset issues• There is no true Single Sign-on available in the current release.

SharePointCustomization Capabilities

• In the standard version, no custom code can be written for BPOS• The dedicated version has the possibility to support custom code, but it needs to go through a

detailed review process with Microsoft• Microsoft will need specifications sent to them and they will run code analysis on the solution to

ensure compatibility with their environment

SharePoint AnonymousAccess and Forms

Authentication

• Anonymous access is not supported at this time• Forms authentication is not supported at this time

SharePoint Browser based Forms and

Workflows

• InfoPath forms are not supported in the Standard version of BPOS• Out-of-the-box SharePoint workflows for approval, document retention etc. are unavailable in

the standard version

SharePoint Search• People Search is unavailable in the Standard version of BPOS• Cross site collection search is unavailable in the standard version of BPOS

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LicensingRetail USL Pricing

BPOS Standard

Microsoft Exchange Online

$5.00

Microsoft Office Communications(IM and Presence)

$2.00

Microsoft Office Live Meeting

$4.50

Microsoft Office SharePoint Online$5.25

Business Productivity Online Suite

Includes:

Exchange Online Standard

Office SharePoint Online Standard

Office Communications Online

Office Live Meeting Standard

Starting from $10 per user per month.*

*Includes a 12-month subscription. Minimum of 5 seats required.

Exchange Hosted Archive

$4.50

BPOS Dedicated requires additional service subscription licenses, including first 5,000 seatsPricing above does not include volume discounts and Step-Up discount

Exchange Hosted Services (optional)

Forefront Online Protection

$1.75

Exchange Hosted Encryption

$1.88

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What Next?

Microsoft Offers (not all organizations qualify)

– Complete a Cloud Assessment

– Complete a Cloud POC

– Free 30 day trial

Resources

– Future Cloud Services Webinars (Azure – 8/31/10, CRM Online – Fall 2010)

– Blog: http://blogs.credera.com/category/cloud-computing/

– Microsoft: http://www.microsoft.com/online

Contact Us

Jennifer Howell

Main: 972.692.0010

Direct: 972.759.1836

Email: jhowell@credera.com

For additional information about Credera, visit www.credera.com

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Content ManagementAppendix

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Credera Services Overview

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Solution Offerings

Enterprise Portal Design and Implementation

Business Process Integration and SOA

Custom .NET Development (Web, Windows, Mobile)

Microsoft Dynamics Customer Relationship Management

eCommerce

Cloud Solution Strategy, Design, and Implementation (BPOS, Azure, CRM)

Accomplishments and Experience

Microsoft Gold Certified Partner (managed partner status)

Customer satisfaction survey results place Credera in the top quartile of all Gold Partners

Member of Microsoft’s SharePoint Development Advisory Council (DAC) in Redmond, WA

Hold the SharePoint competency (IW) with Microsoft and has been implementing since 2001

Microsoft Certified provider of SharePoint Deployment Planning Services

Certified Implementer of Microsoft’s Business Productivity Online Suite

Credera recently won the Microsoft's Customer Experience Award for the South Central Region

Microsoft Solutions Practice Overview

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Content Management

Questions & Next Steps

Contact Credera …

www.credera.com

Email: jhowell@credera.com

Phone: 972.759.1836

Follow us on Twitter: @Credera

Blog: http://blogs.credera.com/

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Our Company

– Full-service business and technology consulting firm

– Provides business and technology solutions that

offer measurable value to our clients

– Delivers value by leveraging our people’s

accumulated industry and management

experience with their deep technical expertise

– Established in 1999

– Offices in Dallas, Austin, Denver

Our Services

– Management Consulting

– Technology Solutions

– Business Intelligence

About Credera

Our People

– Credera’s professionals posses a unique combination of deep technical expertise with extensive business backgrounds

– Backgrounds include business, technology, and

management consulting with some of the most

well-known and respected consulting firms in the

world

– Have served many influential corporations in a

variety of industries over the past 20 years

Sample Clients

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Content ManagementBPOS Demonstration

To watch demonstration, please:

1. Pause slideshare presentation2. Click on http://www.youtube.com/watch?v=lysYjurknSY3. When demonstration ends, return to continue

slideshare presentation