Bpos Architectural Consideration Architectural Forum
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Transcript of Bpos Architectural Consideration Architectural Forum
CSC Proprietary and Confidential 1
Microsoft BPOSArchitectural
Considerations
Andrew D JonesMicrosoft Practice Solution Director
CSC Proprietary 2
Agenda
•BPOS Overview–What is BPOS–Flavours of BPOS–Feature Comparison
•Real life Experience (Gain from 9 Engagements)
–Indentify Management–Service Customisation–Migration and Bandwidth–Approach and Value Add
CSC Proprietary 3
Enterprise software delivered via internet subscription services from Microsoft datacentres, deployed with partners.
Benefit DescriptionSpeed-to-market • World class infrastructure, available
globally in weeks• Scales up/down rapidly, as business
demands
• Microsoft datacentres ($2.3bn investment)
• Proven at very large scale• Deployment Target <20 weeks
Cost-to-market • “Evergreen” means no upgrade fees, stay on latest versions
• Subscription service• Cost transparency & certainty
• User segmentation by feature set and price
• Reduce customer Datacentre costs – power, space, patching, upgrades
Management • 24x7 Support• Anti-Spam, Anti-Virus included
• Blackberry* option or Windows Mobile with remote device wipe
Availability / Service Level / Risk
• 99.9% SLA• Datacentres SAS 70 Type II and
Cybertrust certified with DR sites• Hybrid models to suit business
requirements
• Existing large enterprise and public sector customers
• Option for infrastructure dedicated to single customer
• Web Access for DR or flexible working
What is BPOS?• BPOS is the Microsoft’s Business Productivity Online Suite comprising of:
• Exchange Online• SharePoint Online
• Office Communications Online • Office Live Meeting
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• Multiple customers, one architecture• Customer needs rapid deployment• Cost efficiency a key focus
• Single customer per deployment• Customer needs most server features• Optimized for 20,000+
Standard (aka Shared) Dedicated
BPOS Flavours• BPOS is available in two flavours, Standard or Dedicated.
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BPOS Standard (aka Shared) or Dedicated?
Segment Standard DedicatedEnvironment Multi Tenanted/shared environment,
ready immediately Dedicated environment, lead time for assessment and environment build (~4 months)
User base 5 to ~15,000*** users
**t* based on cost effectiveness of dedicated
5,000* to no stated maximum**
*due to Service Subscription License**there are customers with110,000 users
Identity Management
AD one way and one time replication at set up
Authentication managed by the MSO SSO client manages credentials.
No password sync.
AD build out and replicated out to MSO data centres
Authentication against customer AD.
Features Not as feature rich as dedicated Greater number of features and services
Upgrades Upgrade occurs when MSO decide. Customer must keep up with minimum client requirements immediately
Upgrades need to be Service -1, customer given 12 month roadmap. Client upgrades can be scheduled
Costing Model Single standard cost per user Based on licensing model SSL and USL, subscription cost per user reduces with estimated cost break at ~15,000 users depending on reseller
CSC Proprietary 6
Default Mailbox Size 500MB 5GB 5GB Larger Size Mailbox
Available Shared Contacts, Tasks Message Attachment Deleted Item Retention Conference Room 99.9% Uptime SLA 24x7 Web/Phone IT Pro
Support Geo Redundancy Data
Protection Public Folder
Exchange Online Offering Details Current Feature Future Release
Gen
eral
Anti Virus/Anti SPAM Rights Management Service
2 Mail Encryption (Optional) E-Discovery Archive
(Optional) Personal Archive (Optional) Messaging Records
Management
Secu
rity
&
Com
plia
nce
Outlook Web Access OWA Light Outlook Anywhere Outlook 2007 Support Outlook 2003 Support3 Entourage Support 3 Firefox /Safari Web Browser
4 Windows Mobile 6 Devices Active Sync 12 Devices BlackBerry Devices5
Outbound Fax Voicemail Integration Outlook Voice Access U
M &
Fa
x
Exchange 2000, 2003, 2007 Exchange 5.5 Notes/Domino GroupWise POP3/IMAP M
igra
tio
n
AD Credential Synchronization
AD/GAL Synchronization On-Premise Exchange
Free/Busy On-Premise Notes Free/Busy
Coex
iste
nce
MAPI Exchange WebDAV SMTP Relay Exchange Web Services POP3/IMAP4 Ex
tens
ibili
ty
Clie
nt &
Mob
ility
Customer Portal Administration Center Company Portal Sign On Client O
nlin
e Po
rtal
1 Deskless available in both standard and dedicated versions2 Can integrate with on site deployment of Rights Management Service
3 Free/Busy and GAL is not supported on Outlook 2003 in standard or Entourage for either service4 Only OWA Light is supported on Firefox and Safari browser5 Standard only provide BIS support; Dedicated provide basis Blackberry support (mail, calendar, contacts, GAL)
Features Deskless1 Standard Dedicated Features Deskless1 Standard Dedicated
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Collaboration Site Templates 2
Meeting Site Templates 3 Surveys People and Group Sync with Outlook Email Alerts & Notifications Issue Tracking Document Collaboration Presence Social Networking Mail Enabled List
SharePoint Online Service Features – 1 of 2 Current Feature Future Release
Colla
bora
tion
Document Info Panel/Action Bar
Content Authoring Master Pages, Layouts,
Controls Retention and Audit Policies
4 Three State Workflow State Variations High Fidelity Web
Site/Branding Slide Library WYSIWYG Content Editor Content Staging, Publishing,
Deploy IRM Integration Std Business Doc Workflows Std Enterprise Site
Templates Std Publishing Site
Templates Records Repository and
Legal Hold Email Content as Records VSTF Integration
Cont
ent
Man
agem
ent
Client Integration SharePoint Designer RSS Content Syndication Audience Targeting Site Manager Site Documentation
Aggregation Portal Site Templates User Profile Import Privacy and Security Audience Targeting My Sites; Site Directory Colleagues and Memberships Document Roll-up Web Part Mobile Device Support Backup and Restore SP
Designer Aggregate Web Parts
Port
al
1 Deskless available in both standard and dedicated versions2 Standard does not include My Site Host, News Home Template, Internet Presence Web Site
3 Standard does not include Blank Meeting, Decision Meeting, Social Meeting, Multipage Meeting Workspace4 Standard does not include logging of all actions on sites, content, and workflows, audit log reporting
Features Deskless1 Standard Dedicated Features Deskless1 Standard Dedicated
Search (UI, relevance, security)
Cross Site Collection Search Enterprise Content Sources People Search Search Federation Business Data Search
Sear
chForm Libraries Custom Non-Code Workflows MOSS Out of Box Workflows Browser Based Forms Custom Code Workflows
Form
s
CSC Proprietary 8
BI Dashboard KPI and Filtering Web Parts Report Center Templates Excel Services Data Connection Libraries Business Data Catalog Business Data Web Parts Performance Point
Integration
Current Feature Future Release
Busi
ness
In
telli
genc
e
99.9% Uptime SLA 24x7 Web/Phone IT Pro
Support Geo Redundancy Data
Protection Multiple Site Collections
Support Vanity Domains 250MB/User Storage Authenticated Access 30 Days Backup & Restore WAN Acceleration Pre-Production Environment Partner Access Anonymous Access
Serv
ice
Spec
ific
Features Deskless1 Standard Dedicated
SharePoint Online Service Features – 2 of 2
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IDENTITY MANAGEMENT
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• Active Directory is the only directory service that can be used to provision the BPOS services
• Customers Active Directory must be a multi forests and multi domains (there are forest and domain limits but not yet confirmed)
• Customer Forest must have the Microsoft Exchange Server schema extensions installed.
• The Customer Forest must have at least one domain controller installed with a minimum of Windows Server 2003 SP1
BPOS Identity Management
BPOS Dedicated Topology
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• Customers may have multiple directory sources. There is a need to make Active Directory the single point of truth.
• Remediation of Active Directory may be needed to help IT charge back the services provisioned to the business units
• Active Directory needs the Microsoft Exchange Server schema extensions need to be installed.
• Need for Identity Management as provisioning of services. – Microsoft Identity Lifecycle Management provides an integrated, comprehensive
product that offers identity synchronisation, certificate management, and user provisioning in one solution that works across the Windows Platform.
• Migration from another email platform, Lotus Notes for example, would need to make sure there is a common identifier between the Lotus Notes Directory and Active Directory to allow for the automation of mail migration.
Identity remediation, integration and management
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SERVICE CUSTOMISATION
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SharePoint Customisations
• There are different types of customisations available to you as a SharePoint Online customer:– Customisations that are performed through a Web-based mechanism (for
example, style sheets and Web Part pages)– Customisations that are performed using HTML editors such as Microsoft Office
SharePoint Designer (for example, master page changes and data view Web Parts)
– Customisations that require the development of .NET-based code and dependent files that must be deployed by the Microsoft Online operations team
• Third-party solutions and products are available from both developers and vendors for installation in the Microsoft Online environment. Microsoft has evaluated only a limited number of third-party solutions at this time
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HeadOffice
Branch Office
Flexible Deployment Choices
• BPOS Dedicated gives IT the flexibility to choose Online deployment by geography, workload or roles
• BPOS Dedicated allows flexibility to deploy services On-Premise as well as Online
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MIGRATION AND BANDWIDTH
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Mail Migration Considerations
• Velocity translates to cost–Data (What, When, Who)
• What (Standard is 250mb per person, reviewed on a customer by customer basis)– Calendar – Contacts– Email
• When– Geographical or Business Function– Weekend, Overnight to avoid bandwidth saturation– Periodic Freeze
• Who– All users, Business Function Users, Security Users, Compliance
–Storage• Data left behind. What to do with what you don’t migrate
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• Messaging and application migration typically handled as separate and distinct work efforts
• Normally they overlap and do not happen all at once• Majority do messaging first and applications second• By starting application migration work early, in parallel
with messaging efforts, migration window is maximized
• For most customers, the application migration is handled within the context of broader application effort (move to off-the-shelf applications / reduction in custom applications)
Typical Notes Application Environment*
60% retire/archive
10% relatively complex
30% simple/moderate migration
Determine approach for complex apps (10% of total)– Web enable to eliminate Notes
client dependency– Integrate through Web Services/XML– Migrate data and rebuild app
Lotus Notes Migration Considerations
Assessment Phase(Planning, Testing, Readiness)
Installed Base Profile
Delivery PhaseAnnounce
transition planBegin building new applications
on Microsoft platform
Messaging migration complete
App
sM
ail
Mai
lA
pps
Application migration complete
Lotus Notes Messaging Users Exchange/Outlook Users
Lotus Notes Architected Applications Apps on Target ArchRetire, Sunset, Integrate
Mail Environment Build
Application Assessment
Remediate mail dependencies
Mail Migration
Retire, sunset, integrate or replace Notes applications
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• Currently the only way to migrate SharePoint content to the online service is by transferring one or more SharePoint content databases to the SharePoint Online hosted environment.
• To provide your SharePoint Online base environment as quickly as possible, customers’ pre-existing (on-premises) content will be migrated only after Service Acceptance is declared and relevant customisations are approved by SharePoint Online.
• SharePoint Online must receive the request 11 business days prior to the change window in which the migration is expected to occur.
• Data must be received 3 business days prior to the scheduled deployment.• 100 GB total data per migration event
– Regular site collections should be limited to 5GB. This limit will allow for growth up to the 10GB quota limit.
– No single site collection over 80GB (reminder that we have a limit of 10 site collections on the farm with 100GB quota, to be isolated into its own content DB. 80GB limit allows for further site growth)
– Maximum of 1 content DB under 20 GB per migration event. Multiple content DBs of a smaller size should be consolidated into a single DB using the mergecontentdbs command
• Migrating content must be in:– Same MOSS 2007 build as SharePoint Online (specific version list available upon request).– Any build of SQL 2005 (plus service packs) or earlier.
SharePoint Migration Considerations
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Bandwidth Considerations
• Bandwidth to support new services• Bandwidth to support coexistence between the existing Mail Platform and BPOS• WAN Bandwidth to support mail caching back to the client after migration
256 kbps
256 kbps15360 kbps
2048 kbps
CSC Proprietary 20
BPOS Dedicated Network Topology
DMZ
Internet
ManagedZone
CustomerZone
ManagementZone
Firewall
Firewall
Offsite Traffic BPOS Services
(excluding LiveMeeting)
Onsite Traffic BPOS Services
(excluding LiveMeeting)
Onsite
LiveMeeting
Traffic
CustomerWAN
Dedicated MPLS lines
Communication Flows
Internet
Management
Managed DMZ
Customer
Allowed – no network policy (IPSec) and customer policyNever allowedAllowed only if policy permits
All policy is enforced on firewalls in current model
Mail Bandwidth per user from 1.1Kbps to 7.6Kbps (2.1kbps a good average for medium users)OCS Bandwidth per user approximately 2.15kbps for IM (10% concurrency) SharePoint Bandwidth per user approximately 13.13kbps ( 5% concurrency)
LiveMeeting Bandwidth per user from 100kbps to 750Kbps
CSC Proprietary 21
APPROACH
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Assessment Survey
MAP Toolkit
Automated Discovery
Tools
Assessment Proposal
Assessment raw data
Customers
MSO Team
Partners
On-boarding Teams
Contract
DetailedSurvey
Environment Build Out
ProvisionAssessment
~2 to 6 weeks ~20 to 38 weeks
Business Productivity Online Suite Provisioning
Provisioning Approach Overview
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Assessment Phase
MSO Platform Build Service Acceptance
Coexistence and Mail Migration
Governance
SharePoint IA & Gov.
Business Change
Domino Application Analysis
BC Continuity
Service Delivery Review
MSO Assessment
AD Remediation
Desktop/Client Packages
Early Adopters
MSO Service Ready
Service Acceptance
Governance
Service Delivery Transformation
Communications and Collaboration Program
MSO Discovery
Domino Application Migration, Retirement, Remediation and Web Enabling
BPOS readiness and Mail Analysis
Partner Value Add Approach Overview
Business Change (Communication and Training)
Application Migration duration is defined in the
Assessment Phase
Provision Phase
Contract
CSC Proprietary 24
QUESTIONS