Metropolia IT Services 2015

Principle of Operations

IT Services Unit:

Supports teaching at Metropolia University

Is responsible for the support and development of ICT applications and hardware deployed in the University

Participates in advancing common processes together with the process owner by developing, purchasing and realizing ICT systems to support the processes

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Organization

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Director, ItTuomo Rintamäki

HelpdeskMikko Mäkelä

Systems Maintenance

Jani Kaljunen

Data Management and System

DevelopmentTuomas Orama

IT Services Management Group

Key figures of activities

Customers (students and personnel) circa 16 000 IT personnel circa 50 Strategic supported data management systems 20 Supported applications about 350 Workstations 5 500 Servers: Physical 100, virtual 150 Trunk network length and speed: leased fibre with 20

connections 105 km, mainly 1-10 Gbit/s

Budget estimates (2012)

Operating costs 4,76 million € (= ~300 €/user, 4,1 % of total Metropolia expenditures)

Investment costs n. 1,5 million €

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Practical Info

Your user ID enables:

Workstation and network login Tube portal usage in and outside of school Email using browser or phone Schedule sync to phone Backing up contacts and calendar from phone Using electronic materials of library services

remotely Shell user ID for Linux platforms

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Using workstations

Restricted permissions Save all your important files to your

homedrive (Z drive) also in theme classrooms

Temporary user profiles. You cannot save own Desktop configurations or other changes.

C:\temp temporary space for public use

Classroom configurations: http://itservices.metropolia.fi

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Network drives

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Label Purpose Permissions

Z: Your own homePersonal

User RW(tuubi, winscp, shell, mac, pc)

S: NetTrash (scratch) Everyone RW

T: Studies Staff RWStudents R

W: Net apps Everyone R

P: Project documents Project members RW

(R=read, RW=write/edit permission)

Forbidden NEVER give you user ID or password to anyone Do not connect your own devices to the shool

network cable Do not install your own applications on school

computers Do not use school network improperly Do not touch a computer with a MAINTENCE

note on it Do not take food or drink to classrooms

Information security http://itservices.metropolia.fi

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Allowed

Use workstations freely in classrooms when class is not being held

Use freely the wireless network Ask help from teachers and tutors Visit nearest helpdesk during open hours Find answers independently (manuals, the F1

key, http://itservices.metropolia.fi)

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Having problems?

Reboot the device Check Tube for bulletins Read: http://itservices.metropolia.fi

If nothing helps, report the problem athttp://hd.metropolia.fi

or, if you cannot log in to the site, send e-mail: helpdesk@metropolia.fi

Helpdesk phone service: 09 7424 6969

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Printing and copying

Printing points: Free of charge B/W printing – use your own

printing paper

Multifunction printers: Color and B/W printing, single sided and

double sided printing and copying

Instructions and fees: http://itservices.metropolia.fi/

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Practical and important addresses ICT-department support page and and Student IT Tips

http://itservices.metropolia.fi

Mobile site (cafeteria menus, schedules, time tables)http://ihana.metropolia.fi

Helpdesk service requesthttp://hd.metropolia.fi

Student’s Desktophttps://pakki.metropolia.fi

Password renewal and personal datahttps://amme.metropolia.fi

Renew forgotten passwordhttp://password.metropolia.fi/

Printing in wireless networkhttp://print.metropolia.fi

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Service desks on campuses

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Course feedback

By giving feedback you have effect on the quality of studies

Feedback is anonymous Give feedback at

pakki.metropolia.fi Feedback time begins

one week before the end of the course and continues for five weeks

The instructor can comment on the feedback

A note on health services

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Health care web site

Esitietolomake

http://asiointi.hel.fi/terveys

Tuubi

https://tuubi.metropolia.fi/portal/fi/group/tuubi/opiskelijoille/terveydenhuolto

Back to IT

1. IT Services site – Instructions to help you get going: https://itservices.metropolia.fi

2. Service requests at hd.metropolia.fi – Here you get help if you get stuck3. Wireless network – Students’ recommended choice is eduroam; remember to

enter your user ID in this form: username@metropolia.fi4. Password – If you forget your Metropolia password, get a new one using your

net banking credentials : https://wiki.metropolia.fi/pages/viewpage.action?pageId=14693500

5. Printing, scanning, and copying on multifunction devices – Add value to your printing account in net bank or in the library.

6. Students free in cloud – Office 365 and Google Apps for Education : https://tietohallinto.metropolia.fi/display/itservices/Cloud+services

7. Download Office and other applications on your home computer : https://tietohallinto.metropolia.fi/display/itservices/Home+Use+Software

8. Tuubi and Pakki – Get instructions from teachers and tutors9. Studying is not location-bound – Use all campuses freely10. Don’t do stupid stuff in the web – Keep you user ID and your password to

yourself!

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IT Services top 10 tips to students - 2015

http://hd.metropolia.fihttp://itservices.metropolia.fi

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There are no stupid questions!