Metro Atlanta Economic Development Council, Poland Overview - World Trade Center Atlanta
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Transcript of Metro Atlanta Economic Development Council, Poland Overview - World Trade Center Atlanta
Page 1
Metro Atlanta Economic Development Council
EY Poland Overview13th August , 2014
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EY Operates Shared Services in Multiple Locations
GDN China► Dalian
GDN India► Bangalore► Chennai► Gurgaon► Kochi► Trivandrum
GDN Argentina► Buenos Aires
GDN Poland► Wroclaw
LocationsCenters
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Warsaw
WroclawLodz
GDN Poland
Constitution : A wholly owned subsidiary of Ernst & Young Global (EYG)
Location : Wroclaw, Warszawa, Lodz - Poland
Established : 2011
Current services :
Finance & Accounting ( AR/AP)People Shared ServicesProgram Execution Services Global Compliance and Reporting (Assurance)
Staff strength: over 270
Service coverage : Currently serving 14 countries in Europe
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Shared Services Poland Overview
► The Opening was in March 2011 ( back office) and February 2013 for front office
► Around 270 FTEs► Supports EMEIA Region ( Europe, MiddleEast)► Located in Green Towers in Wroclaw
Key highlights:► Scope of service includes: F&A with cash collection,
PSS (recruitment and work force administration), Program Execution services and Global Compliance & Reporting
► Service is provided for 14 countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland
Scope of services:
Languages used for our Customers:
Italian Dutch English Spanish French German Nordics
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Wroclaw strengths
Economy and political stability
► GDP for 2013 – 2.2 %► Inflation – 1% for 2013► Unemployment in Wroclaw –
5.3%► Economic and political stability► EUR/PLN – Narodowy Bank
Polski, the central bank of Poland, is set to defend 4.0–4.5 range
► Poland is a member of NATO and UE
Strengths
Infrastructure
► Safe and reliable utilities and chains of supply of products and services (e.g., electricity, heating, telecommunication, internet) with no outages
► Technology infrastructure designed for extreme climatic conditions with additional emergency solutions
► High level of information security► Low levels of crime
People
► Qualified professionals► Effective recruitment► Domain expertise► Good Industry experience► Learning and development► Low attrition
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Talent in Wroclaw
3rd academic center in Poland following Warsaw and Cracow with 158,000 full-time students
24% of the citizens being students
100 faculties offered by 14 public and more than 20 private higher education institutions in Wroclaw
4 big universities: University of Wroclaw, Wroclaw University of Technology, Wroclaw University of Economics and Wroclaw Medical University
2 leading university languages in majority of undergraduate, postgraduate and PhD studies: Polish and English
16 languages taught at regional universities: English, French, German, Spanish, Italian, Russian, Ukrainian, Serbian, Dutch, Czech, Chinese, Hindi, Japanese, Hebrew, Arabic and Greek
GRADUATES
over 35 000 graduates each year
28% of them from economics and administration faculties
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RESUME SCREENING:
PREVIOUS EXPERIENCE EDUCATION, DECLARED LANGUAGE SKILLS, INTERNATIONAL EXPOSURE, CERTIFICATES (LANGUAGE)
1st LEVEL SELECTION:
LANGUAGE SKILLS VERIFICATION
2nd LEVEL SELECTION:
HR INTERVIEW - FOCUS ON MOTIVATION, ATTITUDE, PROCESS ORIENTATION / ATTENTION TO DETAIL, COMMUNICATION, ABILITY TO WORK IN INTERNATIONAL TEAMS, LEADERSHIP SKILLS (IF APPLICABLE)
Selection Process
3rd LEVEL SELECTIONTECHNICAL INTERVIEW (PROJECT TEAM) – FOCUS ON EXPERTISE AND EXPERIENCE IN THE RELEVANT FIELD
NEW JOINERS
THE TIMELINE OF END TO END PROCESS VARIES FROM 1 TO 4-5 MONTHS (DEPENDING ON EXPERIENCE LEVEL AND LANGUAGE SKILLS REQUIREMENTS).
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Induction and Training Program
• ON THE FLOOR – PROCESSING OF SELECTED DOCUMENTS
• INITIALLY LOW VOLUMES
• FOCUS ON QUALITY
• ADDITIONAL CHECKS AND COACHING BY TEAM LEADER OR ASSIGNED SENIOR TEAM MEMBER
STANDARD „WELCOME TO EY” PROGRAM
BUILDING A BETTER WORKING WORLD
RELENTLESS FOCUS ON WINING IN THE MARKET
HIGHEST PERFORMING TEAMS
STRENGTHEN GLOBAL, EMPLOWER LOCAL
SL INTRODUCTION
HR POLICIES, gT&E SYSTEM
WORKPLACE HEALTH AND SAFETY TRAINING
INTRODUCTION TO IT
GENERAL EY INDUCTION
INITIAL TRAINING
ON THE JOB
HIGH PERFORMING TEAMS
ALL EMPLOYEES:
• DELIVERING FEEDBACK
• EXCEPTIONAL CLIENT SERVICE
• BUSINESS WRITING, ENHANCE CULTURAL INTELLIGENCE
MANAGEMENT LEVEL:
• NEW SENIOR / NEW (SENIOR) MANAGER PROGRAM
• COUNSELING SKILLS
SOFT SKILLS TRAINING
• ACCA - BASED ACCOUNTING TRAININGS
• LANGUAGE CLASSES (AND DEDICATED LANGUAGE TRAINING ON THE JOB )
• EXCEL – BASIC, INTERMEDIATE, ADVANCED
• VBA, BO
• NON-VISUAL TYPING
TECHNICAL TRAINING
TRAINING PROGRAMS
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Building Engagement
Performance
Management
Total Rewards
Senior Management Exposure
Learning & Developme
nt
• Individual performance goals• Regular Feedback • Development Plan
• Competitive salary • Annual bonus• Recognition program (Extra Miler, Annual Awards, CVA)• Benefits (sport sponsorship, medical service, life insurance, vouchers,• Integration events)
• Town Halls• Periodic events• Newsletters• 1/2/1 sessions• Focus groups
• E-learning, Classroom• Flash training• Workshops, experience sharing sessions • Books/journals• Cross process training• Internal transfers (IJP)
What is important to our key employees to retain them with EY GSS Poland?
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Key data about Professional Business Services sector in Poland.
Source: ABSL report ’Business services sector in Poland 2014’.
► 128 000 staff in service centers with foreign capital
► 470 service centers
► > 50% increase of employment since 2012
► 87% of service centers have expanded their scope of services in recent years
► 66 new centers emerged since 2013 – 60% were created by new investors with no previous presence in Poland
► 150-170 thous. Is forecast employment in the service sector by the end of 2015
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Total employment in BPO/SSC in Poland 2014
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Thank you