Determining Student Satisfaction with Online Registration System

Fatima Mushtaq (10342)Hasan Hanif (10038)Mahad Shahbaz (11805)Sadia Riaz Memon (11821)Sara Mehboob (10167)Zariyan Hassan (10285)

INTRODUCTIONPURPOSEHYPOTHESISLITERATURE REVIEW

The Online Registration System• Service commenced in 2010• Service utilizes JAVA programming & ORACLE encryption• Primary Objectives

1. Faster2. Reliable3. Instantaneous Provision of Course Data4. Improved Handling During Registration Period5. Facilitate Student Ease

The Purpose• Primary Purpose

Determining Level of student Satisfaction or DissatisfactionCauses of Satisfaction/Dissatisfaction

• Secondary PurposeSuggesting Alternatives for Improvement(if Required)

The Hypothesis• Null Hypothesis: Students are satisfied with “Online

Registration” System

• Alternate Hypothesis: Students are Not Satisfied and system has not met objectives.

Literature Review

What its about?• Online registration of IoBM.

• Results?

References used• Burton, L. (n.d.). Student experiences in online courses.

• Oczypok, K. (2005). Problems with online registration stress students.

• Xiaobing Cao, R. B. (n.d.). What Social Factors Affect Student's Use of Online Registration. 3.

According to literature• 3 phases of online registration

• 1970’s (Developing Stage)

• 1980’s (Stabilized Stage)

• 1990’s (Enhancement Stage)

Developing Stage• New technology

• Trial and Error

• Higher education institutions were using it

• Response was positive

Stabilized Stage• Almost being used everywhere in the USA

• Features were being added

• Large survey was done(66 universities)

• Revealed various advantages of online registration

• Confirmed successful

Enhancement Stage• More experiments were being done

• People started coming up with innovative mediums

• Shows how growth has happen consistently

• Not going to stop here

Various problems

• Everything has its pros and cons

• Various glitches and imperfections

• Kate Oczypok pointed out some crucial ones

• Registering through advisor

• Waiting for clearance

• Priority Registration(Done all over the world)

How these problems relate to us

• Forget to mail for timeslot

• Waiting for system to clear so that we can register

• Mailing for timeslots defeats the purpose of online registration

AT IoBM• Outdated technology

• Awkward timings

• Zambeel at Lums

METHDOLOGYDATA COLLECTIONQUESTIONNAIRE DESIGNSPSS TABULATION

METHODOLOGY Data Collection  Personally administrated questionnaires (Quantitative data) &

Online Survey Census = students of IoBM (irrespective of Program, Semester

or age.) Sample = 125 IoBM students

Convenient Sampling 

 

Questionnaire Design

Mixture of nominal (dichotomous & category), interval (likert) was used.

Likert scale of six statements whose purpose was to measure the range of the students’ satisfaction or dissatisfaction level with regards to the system.

All questions used were close ended to aid the SPSS Process Funneling technique Avoided different type of problems that can arise when

writing questions (for e.g. questions being double barreled, loaded, leading etc.)

METHODOLOGY

Limitations

Time Cost Attention

SPSS Tabulation• Tabulation of Data from respondents is a lengthy process.

• Software Configuration & Encoding

• Cross Check for missing or incorrect values

• SPSS Software was the only instrument used in analyzing tabulated data.

SPSS Benefits1. Frequencies2. Regression models3. Correlations4. Confidence level of the data5. Common Trends6. Constructing Pie Charts, Histograms and Bar Charts

(Frequencies and Percentages).

• SPSS assisted significantly with meeting deadlines

ANALYSIS

Concept of current registration system is better than the email system.

Online registration system lived up to your expectations.

Removal of “Drop Course” option is bothersome.

Are you satisfied with the loading time of the portal

IT department is doing all it can to facilitate registration.

Which time slots have you frequently gotten?

Problems you faced during registration

How much dissatisfied are you with the waiting period?

After logging on at your assigned time slot, did you get as many courses as you wanted?

If you didn't get as many courses as you wanted, what action did u take to rectify this?

Did waiting for add/drop period help you to register for your desired course?

If you went to admin to rectify a problem, were you properly assisted?

Administrations attitude towards addressing students problems.

If provided the option, which one would you prefer?

Overall are you satisfied with the online registration system?

PROBLEMS• Waiting period is too long.

• Majority number of students do not get their required courses.

• Change of pre decided courses at the moment.

• Administrations attitude towards problem solving.

• Removal of “Drop Course” option.

• Courses get dropped automatically due to glitches in the system.

• Loading and processing time of the portal is too long.

• List of subject display is too small.

CONCLUSIONTHEORATICALRESEARCH SPECIFIC

Theoretical• Transition of Understanding to Practical Practice

• Research Benefits

1. Identify core problems in an issue affecting an organization

2. Bridging gaps in the communication chain.

3. Defining key issues to management for better functioning of organization

Research Specific• NULL HYPOTHESIS FAILED• O. R. System has not delivered on Objectives.Common Causes of Dissatisfaction1. Slow turnaround time.2. Regular Failure to logon at allotted time slots3. Perception that the IT department is not making all necessary

arrangements to facilitate student ease.4. Server Crash while logged on for registration5. Unsympathetic and often dismissive attitude of

administration staff in handling student problems.

RECOMMENDATIONS

RECOMMENDATIONS• Technical issues such as system crashes and long waiting

period require immediate attention and appropriate efforts should be made to minimize these.

• The display of the courses should be enlarged so that it’s easier for students to find the courses they want to register for.

• Once a student has selected to “add” a course, the loading and processing time should be minimized

• The drop course option should be there on the portal and it should be made sure that courses do not get dropped automatically.

• Students should be allowed to register for courses which act as pre requisite for several other courses even if they have not been able to register for them online.

• When a student does not get courses of his choice, he is in a lot of stress. Thus, when he approaches the administration, he should be counseled and it should be made sure that he leaves the administration department with a feeling of satisfaction.