Merging Information Technologies (IT) and Operations...

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Merging Information Technologies (IT) and Operations Technologies (OT) for

better resource efficiency and cost control

Dr. Duraid AlJailawi P.EngDirector of Engineering

Mission Critical Solutions

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• This discussion aims to explore the background, industry drivers, challenges, and tools associated with implementing a converged Facilities Management (FM) / OT and IT model.

• Future data centers shall be managed differently, both Facility and IT teams will need to learn how to speak the same language and work together or there will be no room for them in future data centers.

Introduction

#DATACENTERWORLDDATACENTERWORLD.COM

• Independent data center consultant, author, speaker, presenter, and advocate

• Professional Engineer - Electrical Engineering

• Doctorate in Mission Critical Operations

• Worked in the data center industry since 1998 as a data center engineer, project manager, operations manager, and program manager

About Me


• Traditionally, data centers used to operate in silos.

FM vs IT


Data Centers Operations

FM/OT

Power Cooling Security Safety

IT

Computing Storage Cyber Security Networking

Challenges

7


Working together

• Knowledge gap

• Different working habits

• Different terminologies

• Different product lifetimes

• Different priorities

• Accountability


IT24%

FM28%

IT &FM48%

Who pays the bill• Rising energy costs

• U.S. data centers use more than 90 billion

kWh of electricity (forbes.com-2017)

• IoT >20 billion devices by 2020

• Inefficient environments or underutilized

equipment

Who pays the bill

www.OSTI.gov.com

http://www.osti.gov.com/


• Communication skills

• Job security

• Org Chart

• People to build vs. run

Human Factors


• Education programs

• Industry needs

• Diversity

• Government funding

Shortage of staff


Data center management

• Skill set requirements

(FM vs. IT)

• Data center Operators must be

multi-skilled

• Cost saving – pressure from owners

• From BAS to DCIM and beyond

Road Map

14


Plan ahead

• Process

• Communication

• Impact

• Opportunities

• Similarities and Differences


• Traditionally, data centers used to

operate in silos. Establish a steering

committee

• Set up joint meetings

• Let everyone speak up - every idea is

valuable

Talk about the issue


• Senior management / client buy-in

• Get a facilitator / champion

Buy-in


• Open communication channels

• Conduct cross-functional training

• Establish a culture of transparency

• Establish blended task forces

Eliminate the culture of blaming


• Be proactive about rising operating

costs.

• Speak a common language.

• Communicate concerns, issues, and

ideas for greater efficiency.

Manage risk together


• Fun activities

• Create a blend of cultures

• Play together and work together

Team Building


• Identify milestones

• Measure progress

• Keep the top issues top of mind

• Celebrate success

Progress

Benefits

22


Reduce capital spending

• Site selection

• Power and cooling to suit IT

• FM involved in the data center

planning


Reduce cost of operations

• Reduce risk of unplanned downtime

• Reduce cost of operation / cost of

cooling

• Data center planning and

commissioning


• Get accurate data using technology.

• IT will empower FM with technology

tools; means less time collecting and

analyzing data.

• Less Mean Time to Repair (MTTR).

• More productivity per FTE.

Increase efficiency

Conclusions

26


1. The silo approach is not valid anymore.

2. Future data centers will be managed differently.

3. Communication is a key factor in merging FM/IT.

4. Merging FM and IT will reduce capital and operations costs.

Key Things You Have Learned During this Session


Thank you

Thank you • Dr. Duraid AlJailawi P.Eng• [email protected]• +1 905 923-5563

Twitter: @datacenterworld 29

mailto:[email protected]

Merging Information Technologies (IT) and Operations...

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