MEMBER SERVICESMEMBER EVALUATIONS

2011

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: MillenMain Contact: Lamar FairclothPipeline: Southern NaturalRegion: SouthService Area: Jenkins

Member Evaluations

Vital Signs - Customers

Customer Count: 594Number of Gas Services: 1436Number of Inactive Gas Services: 842Number of Water Customers: 1436Number of Gas Customers as % of Water Customers: 41 %

Member Evaluations

Vital Signs – Annual Throughput & Sales

Annual throughput: 69,481 McfAnnual Sales By Customer Class

Residential: 21,300 McfCommercial: 14,183 McfIndustrial: 31,174 Mcf

Member Evaluations

Vital Signs – Financials

Annual Revenue: $794,000Annual Margin: $295,500Transfer To General Fund: $79,700

Member Evaluations

Wre

ns

Way

nesb

oro

Dublin

Sylvan

ia

Hogan

svill

e

Claxt

on

State

sbor

o

Summ

ervil

le

Grant

ville

Cochr

an

Eaton

ton

Fort V

alle

y

Perry

Firesid

e

GasKey

Infini

te

Scana

Wal

ton

EMC

$0.00

$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$100.7

1

$100.2

1

$84.8

4

$85.3

4

$97.6

6

$85.3

7

$80.2

6

$81.0

3

$82.2

3

$79.0

8

$82.9

0

$81.1

3

$73.3

9

$85.5

1

$78.6

4

$77.8

1

$79.7

7

$78.2

4

$77.5

1

$76.2

4

$78.6

5

$75.1

2

$72.4

9

$69.5

1

$68.5

5 $88.0

4

$86.7

3

$93.2

4

$91.8

4

$94.0

5

$91.8

3

$91.5

0

$91.4

5

$91.3

1

$88.5

3

12 Month Average BillMembers on Southern Natural

Series1

Avera

ge B

ill

Am

ount

Member Evaluations

Wre

ns

Way

nesb

oro

Dublin

Sylvan

ia

Hogan

svill

e

Claxt

on

State

sbor

o

Summ

ervil

le

Grant

ville

Cochr

an

Eaton

ton

Fort V

alle

y

Perry

Firesid

e

GasKey

Infini

te

Scana

Wal

ton

EMC

$0.00

$200.00

$400.00

$600.00

$800.00

$1,000.00

$1,200.00

$1,400.00

$1,2

08.5

2$1,2

02.4

7$1,0

18.0

4$1,0

24.0

6$1,1

71.9

2$1,0

24.4

5$963.0

6$972.4

2$986.7

1$948.9

7$994.8

0$973.5

7$880.7

2$1,0

26.1

6$943.6

6$933.7

4$957.2

0$938.8

3$930.1

7$914.8

6$943.8

6$901.4

7$869.8

9$834.1

1$822.6

4 $1,0

56.5

3$1,0

40.7

8$1,1

18.8

6$1,1

02.0

5$1,1

28.5

4$1,1

01.9

6$1,0

98.0

1$1,0

97.3

4$1,0

95.7

5$1,0

62.3

2

12 Month Total Bill - 2010

Series1

Annual

Tota

l B

ill

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Rate of Lost and Unaccounted For2006: 0%2007: 0%2008: 1%2009: 1.5%2010: 0%

Member Evaluations

Standard Services Delivery

Budget Forecast: YesRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes (1)Rate Study: YesMarketing Program: YesCommunication Services: Yes

Member Evaluations

Current Projects

New Prison – 2,200 BedsJohn C. Wilson – 3 New Peanut Dryers

Future Opportunities

Possible New Sewing Facility

Member Evaluations

Issues / Concerns

Regulations, Regulations, Regulations ……………

Member Evaluations

Engagement Level MeasurementSRCS: YesPace: East Georgia Pace ProgramHedge Program: Yes, Option 2Regional Meetings: YesAnnual Membership Meeting: YesBudget Forecast: YesRate Trackers and Billing Rate Notices: YesCommunications: Yes

Member Evaluations

Marketing & Sales EngagementMain Street Financing Program: NoRebate/Incentive Program:

No Formal Rebate ProgramAppliance Sales & Installation Services:

Selling Tankless Water Heaters. No Service beyond the meter.

Radio Advertising: Yes.In conjunction with the Water Heater

Round Program

Member Evaluations

Marketing & Sales Engagement

TV Advertising: NoWebsite Advertising: NoSales Champion on Staff: Johnny Thomas