MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF SUMMERVILLE Municipal Gas Authority of Georgia.
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Transcript of MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF SUMMERVILLE Municipal Gas Authority of Georgia.
![Page 1: MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF SUMMERVILLE Municipal Gas Authority of Georgia.](https://reader035.fdocuments.in/reader035/viewer/2022062719/56649ed55503460f94be5b80/html5/thumbnails/1.jpg)
MEMBER SERVICESMEMBER EVALUATIONS
2011
CITY OF SUMMERVILLE
Municipal Gas Authority of Georgia
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Member Evaluations
General Information
Member: SummervilleMain Contact: Deed Price – Codes and Enforcementand Russell Thompson – City ManagerPipeline: SouthernRegion: NorthernService Area: Chatooga (Home County) and Floyd. Part owner of Service Line from Floyd County shared with LaFayette and Trion.
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Member Evaluations
Vital Signs - Customers
• Total Customers: 4845- Residential 4196- Commercial 526- Industrial 15
• Total Gas Services: 4895• Inactive Gas Services: 50• Inactive/Active: 1%• Gas Customers/Water Customers: .92%• More Gas Customers than Water
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Member Evaluations
Vital Signs – Annual Throughput & Sales
• 2010 Annual Throughput: 1,088,280 Mcf / Yr.• 2010 Annual Sales: 1,080,016 Mcf / Yr.
- Residential 208,655Mcf / Yr.
- Commercial 105,810Mcf / Yr.- Industrial 765,551Mcf/ Yr.
• Residential (use per customer) – 50Mcf• Commercial (use per customer) – 201Mcf
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Member Evaluations
Vital Signs – Financials
06 07 08 09 10
Annual margin(000’s) $2,670 2,599 2,547 2,6012,845
Return check(000’s) $396463 378 404 370
Transfers (GF)(000’s) $1,227 1,225 1,170 1,202 1,286
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Member Evaluations
Vital Signs – Retail Rate Comparison Chart
Sugar
Hill
Har
twel
l
Mad
ison
Royst
on
Comm
erce
Wed
owee
Mon
roe
Bufor
d
Mon
ticel
lo
LaFay
ette
Eaton
ton
Win
der
Trion
Tocco
a
Man
ches
ter
Fireside
Wal
ton
EMC
Roano
ke
SCANA E
nerg
y
Infini
te E
nerg
y
Map
eles
ville
Georg
ia N
atur
al
$400
$500
$600
$700
$800
$900
$1,000
$1,100
$1,200
Northern RegionAnnual Residential Gas Bills
Jan10 - Dec10
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Member Evaluations
Vital Signs – Rate of Lost and Unaccounted For Gas
Jan-
07Fe
b-07
Mar
-07
Apr-
07M
ay-0
7Ju
n-07
Jul-0
7Au
g-07
Sep-
07O
ct-0
7No
v-07
Dec-
07Ja
n-08
Feb-
08M
ar-0
8Ap
r-08
May
-08
Jun-
08Ju
l-08
Aug-
08Se
p-08
Oct
-08
Nov-
08De
c-08
Jan-
09Fe
b-09
Mar
-09
Apr-
09M
ay-0
9Ju
n-09
Jul-0
9Au
g-09
Sep-
09O
ct-0
9No
v-09
Dec-
09Ja
n-10
Feb-
10M
ar-1
0Ap
r-10
May
-10
Jun-
10Ju
l-10
Aug-
10Se
p-10
Oct
-10
Nov-
10De
c-10
-10.0%
-7.5%
-5.0%
-2.5%
0.0%
2.5%
5.0%
7.5%
10.0%
Rate of L&U (Rolling 12-month data)
Rate of L&U (Rolling 12-month data)
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Member Evaluations
Standard Services Delivery
Budget Forecast: Yes Jul-JunRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes (3)Rate Study: NoMarketing Program: Yes / PACECommunication Services: NoMEAG Member: No
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Member Evaluations
Current Projects
Working with Mitchell Resources to connect potential shale gas supply to 8” line in the region
Expansion to serve Asphalt plant (working on agreement)
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Member Evaluations
Future Opportunities
• Multiple Poultry opportunities• Becoming active in Water Heating
Promotions
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Member Evaluations
Issues / Concerns
• System relies heavily on Industrial load.• Mayor Joe Norton’s retirement and relative
gas inexperience at the City Manager’s position puts us into relationship building mode again.
• Lack of growth “mindset”
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Member Evaluations
Gas Authority Engagement Level
• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications• Send-Out Data
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
89%
Gas Authority En-gagement Level
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Member Evaluations
Marketing & Sales Engagement Level
• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Small Project Financing Program• Print Ads – Brochures, Etc.• TV/Radio Advertising• Website Advertising• Sales Champion• Flexible Rate Plans (Poultry Rate)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
56%
Marketing & Sales Engagement Level