MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF SPARTA

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: SpartaMain Contact: Virginia Brown, City ClerkPipeline: Southern NaturalRegion: NorthernService Area: Hancock and Washington Counties

Member Evaluations

Vital Signs - Customers

• Total Customers: 555- Residential 478- Commercial 77

• Total Gas Services: 1055• Inactive Gas Services: 500• Inactive/Active: 90%• Gas Customers/Water Customers: 37%

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2010 Annual Throughput: 85,922 Mcf / Yr.• 2010 Annual Sales: 85,212 Mcf / Yr.

- Residential 26,106 Mcf / Yr.

- Commercial 28,421 Mcf / Yr.- Hancock Prison 30,654 Mcf/ Yr.

• Residential (use per customer) – 55 Mcf• Commercial (use per customer) - 360 Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) $267348 310 279 388

Return check(000’s) $32 31 41 31 42

Transfers (GF)(000’s) $100100 100 100 100

Member Evaluations

Vital Signs – Retail Rate Comparison Chart

Sugar

Hill

Har

twel

l

Mad

ison

Royst

on

Comm

erce

Wed

owee

Mon

roe

Bufor

d

Mon

ticel

lo

LaFay

ette

Eaton

ton

Win

der

Trion

Tocco

a

Man

ches

ter

Fireside

Wal

ton

EMC

Roano

ke

SCANA E

nerg

y

Infini

te E

nerg

y

Map

eles

ville

Georg

ia N

atur

al

$400

$500

$600

$700

$800

$900

$1,000

$1,100

$1,200

Northern RegionAnnual Residential Gas Bills

Jan10 - Dec10

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Jan-

07

Jul-0

7

Jan-

08

Jul-0

8

Jan-

09

Jul-0

9

Jan-

10

Jul-1

0

Dec

-10

-10.0%

-7.5%

-5.0%

-2.5%

0.0%

2.5%

5.0%

7.5%

10.0%

Rate of L&U (Rolling 12-month data)

Rate of L&U (Rolling 12-month data)

Member Evaluations

Standard Services Delivery

Budget Forecast: Yes, May-AprRetail Tracker: YesIndustrial Billing Rate Notices (#): Yes (1)Rate Study: YesMarketing Program: NoCommunication Services: YesMEAG Member: No

Member Evaluations

Current Projects

• Working with Housing Authority to replace gas water heaters (25 units)

Member Evaluations

Future Opportunities

• USA Rock Quarry (Hwy 16) - Mayor to meet with them concerning gas service

Member Evaluations

Issues / Concerns

• $35k outstanding to MGAG in April• Little growth opportunity

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level

- Hedge Program - AMM- Budget Forecast - Send-Out Data- Rate Trackers - Communications

• Marketing & Sales Engagement Level

- No Current Marketing Efforts

Member Evaluations

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications• Send-Out Data

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

67%

Gas Authority En-gagement Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion• Poultry Rate

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0%

Marketing & Sales Engagement Level