Infrastructure-as-a-Servicein SharedSpace

Medusa is a product of

Who Are We?Leading Specialists in Shared Space (MTU)

400 locations worldwide

14,400 connected businesses

almost 100,000 workstations

+ 12 years industry leaders

+ 2000 site-years experience

greater than $1bn facilitated revenues

What do we do?

Infrastructure as a Service:• Deliver Internet & resources as a

service plan to customer

• Infrastructure is the correct network environment AND the ability to change it. Now.

• Mission Critical availability

How do we do it?

Tasking: Provide, Bill, Investigate

Immediate action by front line staff* using web interface.

Most actions take less than 1 minute to complete.

For everything else: There’s the support process.

We have the Knowledge.

No Fault; 30%

Own

Config

22%

Exter-nal 20%

Ad-

vice

12%

Wrong plan 8%

Error / fix 8%

Shared-Space is DifferentThere is ONLY the SLA*. Customers judge Operator by:

• Failures of service provision• Speed of response to requests• Knowledge and resources

Medusa ensures the SLA through “Enable & Respond”

(*SLA : Service Level Agreement)

Customer owns SLA... Operator offsets SLA Suppliers Enable and respond

Errors are rarely the problem!

Support Ticket Distribution

Wha

t do

we d

o?Internet Traffic Manage/QoS. Multi-WANs. Load balance

Service plans Provide & bill bandwidth

Voice support Hosted or CPE. Converged voice & data

Security Firewall, IPs, Segregate

Networking Wired & WiFi. Multi-floor and building. Multi -service.

Environments Managed & Unmanaged networks, Visitors, Roaming

Common Services Copier/Scanner/fax, Data centre for Cust. systems

Admin Management and security fabric.

Integration APIs, APPS, Billing, Automation

Physical Access Internal and external locks

Alerts & Diagnostics Tools, Alerts, Reports, Graphs, Probes

Medusa

Switches

Switches

Switches

Comms room

Meeting

Copier / Scanner

Medusa creates different types of space

Hotdesks /CoWork

Company Y - Room 21

Reception & Admin

Common services

User Equipment

User Equipment

User Equipment

User Equipment

Breakout & Public areas

Company A - Room 1

Company B – Room 2

Company C - Room 3

Company C- Room 23

Company D- Room 12

Company D - Room 11

Company X - Room 20

Company D - Room 10

REVISE

1 2 3 4 ..

Medusa Voice Switch or Other Gateway

ISDN / PRI

SIP

Converged Voice + Data

Vlan Switches

Internet

VoIP Trunk

Medusa VoIP

Controller port

Data only dropVoice only DropVoice AND data drop

Independent Voice & Data

Customer Types

Customers can be

treated as 4 TYPES,

each with specific

needs

But Customers

evolve between

types as well.

Roamers, Virtuals, ThirdplacersMeetingsReusable space, hotdesks, and CoWorkingOrganise as individuals or teams

Small businesses (SME)Usually 2-5 people - Needs easily satisfied. Start-ups

Branch offices, public and larger businessesMore complex data & voice needs

Specialist businesses with custom needsData or Voice is mission critical

Future (proof) Medusa always Evolves

Integration with management software (2012)

Customer self-management portals

Social Media integration

Coworking & other 3rd Places

Door lock automation & camera security

Smartphone management

Centre Charge - Customer Portal View (Cassie)

WiFi-2Future-proof for when everyone

has 3 devicesGuaranteed to 36Mbps raw-airFull Spec 300 Mbps raw air

PLUS

Medusa’s Roaming user technology.

This has been: Infrastructure as a Service,

by Medusa

For information on PBL and Medusainfo@medusabusiness.com www.medusabusiness.com

This presentation at

Internet, networks, environments.

Delivered as Service Plans.

From the leading shared-space

providers.And WiFi too..