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This Week:

Bring Your

Certification Card 2

Make Your

Opinion Count 3

Employee

Commendations 4

May Volume Call

Stats 5

Medic in the Media 6

Are You

Fashionably Late? 7

Training Schedule 8

News From The Front Line June 14, 2010

The MEDIC Dispatch

To assist in resolving the pairing and transmitting issues we have had in the past between our

Philips Monitors and EPCR Tablets, Philips is sending a technical representative to MEDIC to

investigate the issues. We need everyone to attempt the following tasks and report all issues to

IT at 704.943.6111 or to the OA to enter a Help Desk ticket in order to make sure this

process is as smooth and accurate as possible:

Pair your Philips Monitor with the EPCR Tablet at the start of every shift.

When transporting a suspected STEMI patient to CMC Main, send the patient’s 12-Lead

ECG via fax as soon as possible.

In addition to printing the ECG’s off the Philips Monitor, attach the ECG’s to all PCR’s

within SIREN.

Again, any and all issues with these tasks should be reported to the IT Department via phone or

Help Desk ticket so that these issues can be passed along to the Philips representatives for

resolution.

12-Lead ECG Monitor Updates

Mecklenburg

EMS

Agency

Dates to

Remember:

June 14th

ACLS Training

1300-1700

June 17th

ACLS Training

1800-2200

June 22nd

InService

1800-2200

June 24th

InService

1200-1600

ACLS Training

1800-2200

June 25th

InService

0800-1200

June 28th

InService

0800-1200

1800-2200

June 30th

InService

1800-2200

Dear Medic Employees:

No words could ever express my thanks and appreciation for the caring and

support that the entire Medic team has given me over my 10+ years. May

16th of this year just further confirmed what a great group of professionals

work for Medic (each and everyone). The service for Deborah, I’m sure

made her very proud.

Thank you all from my heart. I am proud to have been one of the original

architects of the Mecklenburg EMS Agency.

With everlasting devotion,

- - Miki

A Letter to the Agency from Miki Pierce

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InService has returned for the month of June and will resume back to its normal schedule of six sessions. Please be sure to

register for one of the following dates and times below. All employees must be in uniform and all sessions will be held in

the Medic Auditorium.

All employees must also bring original copies of their certification card(s):

NC EMT/EMT-I/EMT-P (Original Cards Only)

ACLS, CPR, PALS (Original Cards That Pertain to Your Certification Level)

Tuesday, June 22nd 6:00 pm—10:00 pm

Thursday, June 24th 12:00 pm—4:00 pm

Friday, June 25th 8:00 am—12:00 pm

Monday, June 28th 8:00 am—12:00 pm

and

6:00 pm—10:00 pm

Wednesday, June 30th 6:00 pm—10:00 pm

If you have any questions or to register for the June InService, please contact Robin Pariso in Medical Services at

robinp@medic911.com. Thank you.

Bring Your Certification Cards!

Paramedic Study Update:

The study, “IV versus IO during Cardiac Arrest,” continues to run smoothly with over 40 patients enrolled during a 5-

week period. Paramedics, please remember to check-out one study card prior to every shift. The assigned vascular access

method should only apply to the first attempt at vascular access. All subsequent attempts should follow Focused Cardiac

Arrest protocol and occur at the tibial IO. Thank you for your participation!

Study Reminders:

Only enroll the first MEDICAL cardiac arrest. Traumatic arrests are to be excluded.

Study card applies to the FIRST attempt at vascular access.

Subsequent attempts should follow Focused Cardiac Arrest protocol (ie, tibial IO).

Call the study voicemail after every medical cardiac arrest.

Turn-in completed study cards to the O.A. following any medical cardiac arrest.

Don’t forget to complete the “Paramedic Survey” provided by the O.A.

Please contact Steve Vandeventer at stevenv@medic911.com or 980.406.1220 or Dr. Rosalyn Reades

rosalynr@medic911.com or 704.948.6058 with any questions you may have about the IV vs. IO during Cardiac Arrest

study. Your cooperation and compliance is essential to the success of this project. Thank you.

IV vs. IO during Cardiac Arrest Study

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Make Your Opinion Count

It’s time to make your opinion count by sharing how we

can improve as an Agency!

Medic Employee Survey: June 22nd—30th, 2010 Field employees will take it during June in-service

CMED and other Medic staff members will take it at designated times during this period

Several positive changes were made as a result of last

year’s survey, including:

The field/CMED liaison committee was re-established

A new employee recognition program was created

(details coming out this month, stay tuned)

Overall communication efforts were stepped up

Vehicle and post cleanliness was given greater attention

Make it fair Make it constructive

Make a difference!Make a difference!Make a difference!

Medic Employee Survey

June 22nd—30th, 2010

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Congratulations to ALL employees who received commendations in May!

Luis Barrera Mariann Earwood

Jay Black (2) David Garber

Keisha Boyer William Gibson

Danielle Breeden Robert Graf

Lincoln Brown Mali Green

Anthony Carriker Bradley Howell

Anne Carter Mohammad Jarrahizadeh

Edward Clay Tanesha Johson

Elliott Climer Catherine Jordan

Cory Colvin Hannah Kimbrell

Robin Lamb

Julio Lizarazo

Amanda Mackey

James Maneval

Tiffany Nash

Lester Norris

Tyler North

Chance Osbourne

Patrick Pariso

Antonio Pattillo

Beth Pethel

David Phillips

Jeffery Porter

Tina Robedee

Jeffery Roberts

Christopher Simmons

Todd Sims

Ashley Smith

Gene Starnes

Trevor Taylor

Richard Uhlich

Steven Vandeventer

Sarah Walser

Jason Willis

Lisa Wilson

Sheridan Wilson

Wilson Woods (2)

Thomas Wright

Rebecca Zamangi-Mander

Katherine Currin Panagtotis Kourkoulis Christopher Peet David Toney

Medic is proud to highlight the recent

graduates of some our fellow employees:

EMT-Crew Chief Tiffany Johnson will

celebrate the graduation of her daughter,

Jasmine Davis, today from Harding

University High. Jasmine will attend Winston-Salem State

University in the fall where she will major in nursing.

EMT-BLS Relief Team Leader Shelley

McAbee celebrated the graduation of her

son, Stephen McAbee, this past Saturday

from Myers Park High. Upon graduation,

Stephen will attend ITT Tech where she will

major in computer networking.

Medic Dispatch will begin running monthly announcements

on the friends and family of Medic employees. Please

contact Nikkie Perry at nikkiep@medic911.com if you

would like to have your friend/family member highlighted!

Our Fellow Graduates

Starting in late May, the online

university established the Towns/

Kopis Emergency Response

Discount. The discount offers a 25% reduction in tuition

to undergraduate response students and Fraternal Order

Police members. To be eligible for the tuition discount,

students must be currently (or within the past five years)

employed or volunteering in areas of law enforcement,

emergency services, Civil Air Patrol (CAP), fire safety and/

or rescue work.

Emergency response students who have been employed

within the past five years will need to submit an official

letter from their most recent employer within one of the

previously mentioned fields in order to qualify to receive

emergency response benefits

For more information about about the Towns/Kopis

Emergency Response Discount, please visit their

website at www.luonline.com.

Need a Tuition Discount?

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May was an impressive month as Medic continued to experience high call volume and set new records!

A total of 8,775 calls were received by our Telecommunicators during the period from May 1st to May 31st. A new record,

6,805, was also set for the total number of transports!

The Medic Dispatch would like to thank all of our talented EMTs, Paramedics and Telecommunicators for continuing to

provide excellent patient care. A special thank you also goes out to all support staff who make sure our teams are prepared

with the tools and resources needed to do their jobs everyday.

To view all of the stats for the month of May, please visit www.medic911.com/about_medic/response_data. Thank you.

May Call Volume Stats

Priority 1       Call Volume16%

Priority 2       Call Volume59%

Priority 3       Call Volume14%

# NET Calls11%

May 2010 Call Volume

Priority 1 Call Volume

Priority 2 Call Volume

Priority 3 Call Volume

# NET Calls

Please be sure to welcome new hire John White! John has come aboard as the Facilities

Maintenance Technician. In his role, John will be responsible for the upkeep, routine maintenance

and repairs for Post 100 and other outlying posts occupied by the Agency.

As the third eldest of seven children, John was part of the first graduating class from Phillip O. Berry

High School back in 2005. The Charlotte-native’s hobbies include golf, basketball, baseball and fixing

race cars.

1. My favorite dessert is…

Ice Cream

2. What do you like best about your hometown?

I like that I know my city pretty well. I can give directions, point out land marks and fun things to do in Charlotte.

3. If you could have the starring role in one film already made, which movie would you pick?

It would probably be the movie ‘Transformers’. I loved the graphics and the life-like characters.

4. What is in your CD player right now?

Brad Paisley’s ‘American Saturday Night.’

5. Favorite childhood toy?

My favorite childhood toy was definitely a baseball. But, growing up I loved any type of sports.

Employee Highlight

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Below are the makeup dates and times for anyone who missed April InService.

Please be sure to make any necessary adjustments in your schedule to attend.

Sign-up sheets are located in the Truck Bay Area. Sign-up is mandatory to attend.

If you have any questions about the April InService makeup dates, please contact Robin Pariso in

Medical Services at robinp@medic911.com. Thank you.

Thursday, June 17th 12:00 pm—4:00 pm

Friday, June 18th 12:00 pm—4:00 pm

April InService Makeup Dates

The month of May was an extremely busy month the Public Relations department, which also included two Employee

Recognition events and National EMS Week. In addition to these events, PR handled media inquires that pertained to

several calls and incidents responded to by both our CMED and Field employees. Overall, Medic and our employees were

mentioned a total of 113 times in the media over the course of the month.

After reviewing the Medic television hits and online mentions, Medic employees had a very busy month and dealt with

some particularly challenging calls. Medic was needed at several MVAs (multiple vehicle accidents) during the month,

including one where 8 priority patients needed treatment from our employees. There were two minor school bus

accidents and several pedestrians struck. Medic employees were also called to two separate fire-related incidents where

residents needed to be checked and treated.

The PR department would like to remind employees that they can view media clips online. Employees can visit

www.medic911.com and click on About Medic – In the News. Clips are continuously updated and feature our employees

and agency happenings. Some new clips include:

YMCA of Greater Charlotte – AED Preparedness Recognition, Telecommunicator Week, MCI Drill Coverage and much

more!

If you have any suggestions about stories or calls of interests, please contact Kristin Young in the PR department at

kristiny@medic911.com or ext. 6165.

Medic in the Media

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As part of our way of saying thank you and celebrating

everyone within the Agency, Medic offered each employee the

option to choose from one of four gift options during EMS

Week (please see Medic gift options to the left).

Numerous attempts have been made to get everyone’s gift

selection. The absolute, final deadline for Medic Employee

Gift selections must be made no later than Friday, June

25th at 12 Noon. All selections received by this time will be

submitted to our vendor for processing.

If you have not made your Medic Employee Gift selection by

this date, one will not be chosen for you and you will

ultimately not receive a gift.

According to our updated records, the following people

have not yet made their Medic Employee Gift Selection. Sign-

up sheets and Medic Gift Option descriptions have been given

to your supervisors and will be made available for you to

make your gift selection.

Please do not miss out on this final opportunity to make your

Medic Employee gift selection. Please contact Nikkie Perry at

nikkiep@medic911.com or ext. 6178 should you have any

questions. Thank you.

Are You Fashionably Late?

Logan Baker Nikki Duncan Joshua Juarez Don Singer Chad Wilson

Regina (Ginny) Baldauff Dusty Edwards Anthony Kutas Ashley Smith Heidi Wozniak

Robert Bivens John Fisher Donna Layton Lindsay Smith

Patrick Boswell David Garber Rebecca Lee Misty Socha

Keisha Boyer John Gibson Adriana Lever Matthew Stegall

Allison (Ali) Brinzey William Gibson Darrell Love Jennifer Stout

Ty Brown Kara Gilroy Jake Lowe Brad Sudz

John Burgess Ralph Giuliano John Marlowe Heather Teague

Dion Burleson Julio Gonzalez Mitchell Neugebauer Brett Testerman

Missy Caldwell Chateau Grace Tony Pattillo Barry Thorton

Matthew Campbell Mali Green Chris Pinto John Tompkins

Margaret Carmichael Charles Gunter Gary Richardson Maureen Townes

Kimberly Cauble Rebekah Hart-O’Sullivan George Ross Jonathan Varalli

Treven Cherry Katie Henderson Megan Ruane Melanie Varnador

Todd Childers Robin Hyatt Emil Ruiz William Walton

Ed Clay Jeffery Jackson Michael Saxton Jennifer White

Ken Davis Tanesha Johnson Nick Sheets Tonya Whitesides

Kennedy Deese Lawrence Johnson Ila Simmons Andy Williams

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June 2010 Sun Mon Tue Wed Thu Fri Sat

1 A 2 B

3 B 4 A

ACLS Training

1300—1700

5 A

6 A 7 B

ACLS Training

1300—1700

8 B

9 A 10 A 11 B

ACLS Training

1300—1700

12 B

13 B 14 A

ACLS Training

1300—1700

15 A

16 B

17 B

ACLS Training

1800—2200

18 A

19 A

20 A 21 B

22 B

InService

1800—2200

23 A

24 A

InService

1200—1600

ACLS Training

1800—2200

25 B

InService

0800—1200

26 B

27 B

28 A

InService

0800—1200

1800—2200

29 A 30 B

InService

1800—2200

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

Medic Calendar 2010 Training Schedule

AHA Refresher Classes at Medic

CLASS TIME: 1300-1700 **except where otherwise noted

CPR

JULY - 9, 12, 16, 19 / 22, 29 ** 1800-2200

OCT - 8, 11, 15, 18 / 21, 28 ** 1800-2200

PALS

AUG - 6, 9, 13, 16 = 1300-1700 / ** AUG 19, 26 1800-2200

NOV - 5, 8, 12, 15 = 1300-1700 / NO NIGHT CLASSES

ACLS

JUNE - 4, 7, 11, 14 = 1300-1700 / ** JUNE 17, 24 1800-2200

SEPT - 10, 13, 17, 20 = 1300-1700 / ** SEPT 23, 30 1800-2200

DEC - 3, 6, 10, 13 = 1300-1700 / NO NIGHT CLASSES

NC Scope of Practice Recertification

Testing

**YOU MUST RECERTIFY DURING YOUR TEST

MONTH**

ALL CON ED must be up to date at time of testing.

To schedule a test appt date and time, email Robin Pariso at

robinp@medic911.com

JULY 9, 10, 12, 16, 17, 19 (Expiration Dates AUG – OCT 2010)

OCT 8, 9, 11, 15, 16, 18 (Expiration Dates NOV, DEC 2010,

JAN 2011)

PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES. ALL CLASSES HELD IN MEDIC AUDITORIUM