mcejCeer³e Heue MEMORABLE MOMENTS...Annual Report 2011 - 2012 | 3 keÀe³e&-efve

Dena Bank secured the approval of the Shareholders for the allotment of Equity Shares on preferential basis to LIC in the Extra Ordinary General Meeting held in Mumbai on 24.03.2012. Seen in the picture L-R: Shri I.M. Almeida, Director, Shri A.K. Dutt, ED, Smt. Nupur Mitra, CMD & Shri S.K. Jain, GM.

Smt. Shyamala Gopinath, Retd. Dy. Governor RBI, was the Guest of Honour at International Women’s Day celebrations at Bank’s Head Office in Mumbai. The occasion was graced by the presence of Smt. Nupur Mitra, CMD who is also incidentally the first Chairperson & Managing Director of the Bank and Shri A.K. Dutt, ED and Chairman of Women Cell of the Bank.

Shri D.K. Mittal, Secretary Department of Financial Services (DFS), GOI, Ministry of Finance, addressed the Special Board Meeting of the Bank. Seen in the picture: Shri Sanjeev Jindal, Director, Smt. Nupur Mitra, CMD, Shri D.K. Mittal & Shri A.K. Dutt, ED.

Dena Bank conducted 132nd State Level Bankers’ Committee Meeting at Gandhinagar on 28.03.2012. Dena Bank is the SLBC Convener Bank for Gujarat. Seen in the picture, Shri Narendra Modi, Hon’ble Chief Minister of Gujarat and Smt. Nupur Mitra, Chairperson SLBC and CMD, Dena Bank.

Shri M.K. Sharma & Shri M.K. Bhatia, ,General Managers, Dena Bank, receiving the Rajbhasha Award at the hands of Dr. D. Subba Rao, Governor, RBI, for Bank’s House Journal, “Dena Jyoti”. Also seen is Dr. K.C. Chakrabarty, Dy. Governor RBI (L).

osvee yeQkeÀ ves cegbyeF& ceW efoveebkeÀ 24.03.2012 keÀes Dee³eesefpele DemeeOeejCe meeceev³e yewþkeÀ ceW Yeejleer³e peerJeve yeercee efveiece keÀes DeefOeceeveer DeeOeej hej F&eqkeÌJeìer Mes³ejeW kesÀ Deeyebìve kesÀ efueS Mes³ej OeejkeÀeW keÀe Devegceesove heéhle efkeÀ³ee. ef®e$e ceW yeeSb mes oeSb ¢M³eceeve nQ Þeer DeeF&.Sce.Deuces[e, efveosMekeÀ, Þeer S.kesÀ.oÊe, keÀe³e&heeuekeÀ efveosMekeÀ, Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ leLee Þeer Sme.kesÀ.pewve, ceneheýebOekeÀ.

cegbyeF& ceW yeQkeÀ kesÀ heÓeeve keÀe³ee&ue³e ceW Dee³eesefpele Debleje&äêr³e ceefnuee efoJeme meceejesn ceW Þeerceleer M³eeceuee ieesheerveeLe, hetJe& Ghe ieJeve&j, Yeejleer³e efj]peJe& yeQkeÀ, efJeMes<e DeefleefLe LeeR. meceejesn ceW Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ, pees yeQkeÀ keÀer he´Lece ceefnuee DeO³e#e SJeb heýebOe efveosMekeÀ Yeer nQ leLee Þeer S.kesÀ.oÊe, keÀe³e&heeuekeÀ efveosMekeÀ Deewj yeQkeÀ kesÀ ceefnuee keÀ#e kesÀ DeO³e#e, Yeer GheeqmLele Les.

Þeer [er.kesÀ.efceÊeue, meef®eJe, efJeÊeer³e mesJeeSb efJeYeeie ([er.SHeÀ.Sme.), Yeejle mejkeÀej, efJeÊe ceb$eeue³e yeQkeÀ keÀer efJeMes<e efveosMekeÀ ceb[ue yewþkeÀ keÀes mebyeesefOele keÀjles ngS. ef®e$e ceW Þeer mebpeerJe eEpeoue, efveosMekeÀ, Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ, Þeer [er.kesÀ.efceÊeue SJeb Þeer S.kesÀ.oÊe, keÀe³e&heeuekeÀ efveosMekeÀ ¢M³eceeve nQ.

osvee yeQkeÀ ves jep³e mlejer³e yeQkeÀme& meefceefle keÀer 132JeeR yewþkeÀ efo. 28.03.2012 keÀes ieebOeerveiej ceW Dee³eesefpele keÀer. osvee yeQkeÀ iegpejele kesÀ efueS jep³e mlejer³e yeQkeÀme& meefceefle keÀe meb³eespekeÀ nw. ef®e$e ceW Þeer vejWê ceesoer, ceeveveer³e cegK³e ceb$eer, iegpejele leLee Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ, osvee yeQkeÀ, ¢M³eceeve nQ.

Yeejleer³e efjpeJe& yeQkeÀ kesÀ ieJeve&j [e@.[er.megyyeejeJe mes nceejer ie=nheef$ekeÀe `òsvee p³eesefle'' kesÀ efueS jepeYee<ee hegjmkeÀej heéhle keÀjles ngS ceneheýebOekeÀieCe Þeer Sce.kesÀ.Mecee& Deewj Þeer Sce.kesÀ.Yeeefì³ee. meeLe ceW ¢äJ³e nQ Yeejleer³e efjpeJe& yeQkeÀ kesÀ Ghe ieJeve&j, [[email protected]À.meer.®e¬eÀJeleea (yeeb³eer Deesj).

mcejCeer³e HeueMEMORABLE MOMENTS

Þeerceleer vetHegj efce$ee Smt. Nupur Mitra

Þeer mebpeerJe efpeboue Shri Sanjeev Jindal

Þeer pes. yeeueemegye´ceefCe³eveShri J. Balasubramanian

Þeer jesefnle Sce. osmeeF&Shri Rohit M. Desai

Þeer Sve.Sme. efJeMJeveeLeveShri N.S. Vishwanathan

Þeer efJepe³e keÀHetjShri Vijay Kapoor

Þeer cegkesÀMe ceesnveShri Mukesh Mohan

Þeer Sme. Heer. Mecee&Shri S.P. Sharma

Þeer jekesÀMe iees³eueShri Rakesh Goel

Þeer DeeF&.Sce. Deucesæ[eShri I.M. Almeida

[e@. Òeerlece efmebnDr. Pritam Singh

Þeer S.kesÀ. oÊeShri A.K. Dutt

efveosMekeÀ ceC[ueBoard of Directors

Je<e& 2011-12 kesÀ oewjeve efvecveefueefKele efveosMekeÀ Yeer yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW Meeefceue Les.

During the year 2011-12 the following Directors also served on the Board of Directors of the Bank

Þeer [er.Sue. jeJeueShri D.L. Rawal

(31.10.2011 lekeÀ)

[e@. lejmesce ®eboDr. Tarsem Chand

(01.12.2011 lekeÀ)

Þeer yeer.Heer. efJepe³esvêShri B.P. Vijayendra

(29.05.2011 lekeÀ)

[e@. megefveue iegHlee Þeer jesefnle Kevvee Dr. Sunil Gupta Shri Rohit Khanna

(16.03.2012 lekeÀ) (16.03.2012 lekeÀ)

Meer<e& ÒeyebOeve Jeie&TOP MANAGEMENT TEAM

GENERAL MANAGERS

Þeer.Sce.kesÀ. Mecee&Shri M. K. Sharma

Þeer yeer.Sce. veboeShri B. M. Nanda

Þeer Sce.kesÀ. Yeeefì³eeShri M. K. Bhatia

Þeer Sce.kesÀ. pewveShri M. K. Jain

Þeer Deej.Sme. yeesjeShri R. S. Bora

Þeer pes.kesÀ. efmebn Keye&Shri J. K. Singh Kharb

Þeer Sme.kesÀ. Mecee&Shri S. K. Sharma

Þeer Sme.kesÀ. pewveShri S. K. Jain

Þeer Deej.Heer. Dee®ejskeÀjShri R. P. Acharekar

Þeer Sve. jecee jeJeShri N. Rama Rao

Þeer Deej.kesÀ. iegHleeShri R. K. Gupta

Þeer Sme.Sve. HeìsueShri S. N. Patel

Þeer S.meer. keÀl³eeueShri A. C. Katial

Þeer Sme.Deej. yebmeueShri S. R. Bansal

Je<e& 2011-12 kesÀ oewjeve efvecveefueefKele ceneÒeyebOekeÀ Yeer yeQkeÀ keÀer mesJee ceW Les.During the year 2011-12 the following General Managers also

served with the Bank

Þeer Deej. ÞeerOejveShri R. Sridharan

(30.06.2011 lekeÀ)

Þeer efvece&ue peesMeer Shri Nirmal Joshi

(12.12.2011 lekeÀ)

Þeer Sme.kesÀ. efleJeejer Shri S.K. Tiwari

(31.01.2012 lekeÀ)

Þeer Sme. kegÀceej Þeer ìer.Deej. ®eeJeuee Shri S. Kumar Shri T.R. Chawla

(09.03.2012 lekeÀ) (31.03.2012 lekeÀ)

Annual Report 2011 - 2012 | 1

efJe<e³e met®eer CONTENTS

He=<ì Page

Je<e&Jeej legueveelcekeÀ keÀe³e&efve<HeeoveYear wise Comparative Performance ...................................................................................................................... 2

met®eveeNotice ...................................................................................................................................................................... 5

DeO³e#e SJeb ÒeyebOe efveosMekeÀ keÀe JekeÌleJ³eChairperson & Managing Director’s Statement ..................................................................................................... 9

Je<e& 2011-12 kesÀ efueS efveosMekeÀeW keÀer efjHeesì&Directors’ Report 2011-12 ..................................................................................................................................... 14

ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCeManagement Discussion and Analysis................................................................................................................. 20

keÀeHeexjsì DeefYeMeemeveCorporate Governance ......................................................................................................................................... 44

efveosMekeÀeW kesÀ efJeJejCeParticulars of Directors .......................................................................................................................................... 62

yesmeue-II ÒekeÀìerkeÀjCeBasel-II Disclosures............................................................................................................................................... 75

legueve He$eBalance Sheet ....................................................................................................................................................... 86

ueeYe SJeb neefve uesKesProfit & Loss Account ........................................................................................................................................... 87

uesKee Hejer#ekeÀeW keÀer efjHeesì&Report of the Auditors ......................................................................................................................................... 118

vekeÀoer ÒeJeen efJeJejCeCash Flow Statement .......................................................................................................................................... 120

cegKleejer HeÀece&Proxy Form .......................................................................................................................................................... 123

GHeefmLeefle men-ÒeJesMe-He®eeaAttendance-cum-Entry Slip ................................................................................................................................. 125

F&.meer.Sme. DeefOeosMe HeÀe@ce& ECS Mandate Form ............................................................................................................................................ 127

ÒeOeeve keÀe³ee&ue³eë osvee keÀe@Heexjsì meWìj, meer-10, peer yuee@keÀ, yeebêe-kegÀuee& keÀe@cHueskeÌme, yeebêe (HetJe&), cegbyeF& - 400 051.Head Office: Dena Corporate Centre, C-10, G Block, Bankdr-Kurla Complex, Bandra (East), Mumbai - 400 051.

efveJesMekeÀ mebHeke&À kesÀvêë osvee keÀe@Heexjsì meWìj, meer-10, peer yuee@keÀ, yeebêe-kegÀuee& keÀecHueskeÌme, yeebêe (HetJe&), cegbyeF& - 400 051.Investor Relations Centre: Dena Corporate Centre, C-10, G Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

jefpemì^ej SJeb Mes³ej DeblejCe SpeWìë Mes³ejÒees meefJe&mespe (Fbef[³ee) Òee.efue. ³etefveìë osvee yeQkeÀ, meefcnlee keÀecHueskeÌme, ogkeÀeve meb. 52 mes 56, efyeefu[bie meb. - 13-S-yeer, meekeÀerveekeÀe ìsueerHeÀesve SkeÌme®eWpe kesÀ Heeme, DebOesjer-kegÀuee& jes[, meekeÀerveekeÀe, cegbyeF&-400 072.Registrars & Share Transfer Agents: Sharepro Services (India) Private Limited Unit: Dena Bank, Samhita Complex, Gala No.-52 to 56, Bldg. No. 13 A-B, Near Sakinaka Telephone Exchange, Andheri-Kurla Road, Sakinaka, Mumbai - 400 072.

ces. yeer.kesÀ.Kejs SC[ kebÀ. ces. ieebOeer efcevees®ee SC[ kebÀ ces. heer.kesÀ.®eeshe[e SC[ kebÀ ces. Sme.Sve.OeJeve SC[ kebÀ ces. DeefJeveeMe kesÀ jmleesieer SC[ SmeesefmeSìdme

ces. Sme.meer.yeehevee SC[ SmeesefmeSìdme

meveoer uesKeekeÀej

M/s. B K Khare

& Co.

Chartered Accountants


M/s. Gandhi Minocha

& Co.



M/s. P K Chopra &

Co.



M/s. S N Dhawan

& Co.



M/s. Avanish K

Rastogi & Associates.



M/s. S C Bapna &

Associates.


uesKee Hejer#ekeÀieCe / Auditors

Jeeef<e&keÀ efjHeesì& 2011 - 2012 | 2

Je<e&Jeej legueveelcekeÀ keÀe³e&-efve<Heeove YEAR WISE COMPARATIVE PERFORMANCE

keÀe³e&-efve<heeove ceeveob[ Performance Parameters 2007-08 2008-09 2009-10 2010-11 2011-12

keÀejesyeej ceeO³ece SJeb mebmeeOeve Delivery Channels & Resources

MeeKeeDeeW keÀer mebK³ee No. of Branches 1160 1184 1223 1291 1342

GveceW mes kebÀh³etìjerke=Àle MeeKeeSb Of Which Computerised Branches 1160 1184 1223 1291 1342

GveceW mes meer.yeer.Sme. MeeKeeSb Out of Which, Brs. with Core Bank.Solu(CBS)

108 606 1223 1291 1342

SìerSce keÀer mebK³ee No. of ATMs 316 387 396 496 543

keÀce&®eeefj³eeW keÀer mebK³ee No. of Employees 9957 9883 10525 9953 10202

hetbpeer Capital

hetbpeer Capital 286.82 286.82 286.82 333.39 350.06

Deejef#eefle³eeb (hegvecet&u³eebkeÀve Deejef#eefle³eeW keÀes íes[keÀj)

Reserves (Excluding Revaluation Reserves)

1280 1662 2106 3126 3941

hetbpeer he³ee&hlelee Devegheele (%) Capital Adequacy Ratio (%) 11.09 12.07 12.77 13.41 11.51

keÀejesyeej ceeveob[ Business Parameters

keÀejesyeej mebefceÞe Business Mix 57324 72235 87066 109373 134326

% Je=ef× Increase in % 23.61 26.01 20.53 25.62 22.81

kegÀue peceejeefMe³eeb Total Deposit 33943 43051 51345 64210 77167

% Je=ef× Increase in % 22.58 26.83 19.26 25.06 20.18

$eÝCe SJeb Deefieće (mekeÀue) Loans & Advances (Gross ) 23381 29185 35721 45163 57159

% Je=ef× Increase in % 25.15 24.82 22.40 26.43 26.56

$eÝCe SJeb Deefieće (efveJeue) Loan & Advances (Net) 23024 28878 35462 44828 56693

% Je=ef× Increase in % 25.79 25.42 22.80 26.42 26.47

efJeefveOeeve (efveJeue) Investment (Net) 10335 12473 15694 18769 23028

% Je=ef× Increase in % 10.83 21.29 25.82 19.59 22.69

heéLeefcekeÀlee #es$e keÀes Deefieće Advances to Priority Sector 8096 9715 11718 15150 17153

% kesÀ ©he ceW heéLeefcekeÀlee #es$e Deefieće Priority Sector Advances in % terms 43.32 41.55 40.15 42.41 38.54

ke=Àef<e Agriculture 2794 3851 4826 6389 6989

% Je=ef× Increase in % -16.45 37.83 25.32 32.39 9.39

efjìsue Retail 4294 4424 5380 6136 7283

% Je=ef× Increase in % 25.59 3.03 21.61 14.05 18.69

jkeÀce (` keÀjesæ[ ceW) Amount (` in Crores)


keÀe³e&-efve<heeove ceeveob[ Performance Parameters 2007-08 2008-09 2009-10 2010-11 2011-12

met#ece, ueIeg SJeb ceO³ece GÐece (SceSmeSceF&) Micro, Small and Medium Enterprises (MSME)

3885 4775 5647 6784 8291

% Je=ef× Increase in % 23.02 22.90 18.26 20.13 22.22

efJeÊeer³e eqmLeefle Financials :

heefj®eeueveiele ueeYe Operating Profit 656.44 726.36 840.58 1223.79 1528.43

efveJeue ueeYe Net Profit 359.79 422.66 511.25 611.63 803.14

y³eepe mes Dee³e Interest Income 2676 3447 4010 5034 6794

y³eepe J³e³e Interest Expenses 1817 2383 2910 3270 4693

iewj y³eepe Dee³e Non Interest Income 478 430 589 534 582

kegÀue Dee³e Total Income 3154 3878 4599 5567 7376

kegÀue J³e³e Total Expenses 2468 3151 3758 4344 5848

efveJeue y³eepe ceeefpe&ve (%) Net Interest Margin (%) 2.67 2.91 2.61 3.17 3.17

peceejeefMe³eeW keÀer ueeiele (%) Cost of Deposit (%) 5.90 6.36 6.21 5.76 7.06

efveefOe³eeW keÀer ueeiele (%) Cost of Fund (%) 5.95 6.47 6.31 5.87 7.11

DeefiećeeW hej Dee³e (%) Yield on Advances (%) 10.11 10.71 10.32 10.24 11.77

efveefOe³eeW hej Dee³e (%) Yield on Funds (%) 8.22 8.76 8.52 8.62 9.78

Deeeqmle³eeW hej heéfleHeÀue (%) Return on Assets (%) 1.06 1.02 1.01 1.00 1.08

F&eqkeÌJeìer hej heéfleHeÀue (%) Return on Equity (%) 27.12 24.05 23.55 22.90 20.72

heéfle Mes³ej Depe&ve (©.) Earning per share (Rs.) 12.54 14.74 17.83 21.26 24.08

Deeeqmle iegCeJeÊee Devegheele Asset Quality Ratios :

mekeÀue Sve.heer.S Gross NPA 572.60 620.77 641.99 842.24 956.50

mekeÀue DeefiećeeW keÀer leguevee ceW mekeÀue iewj efve<heeokeÀ Deeeqmle³eeW keÀe Devegheele (%)

Gross NPA to Gross Advances Ratio %

2.45 2.13 1.80 1.86 1.67

efveJeue Sve.heer.S. Net NPA 215.43 313.38 427.53 548.95 571.73

efveJeue DeefiećeeW keÀer leguevee ceW efveJeue iewj efve<heeokeÀ Deeeqmle³eeW keÀe Devegheele (%)

Net NPA to Net Advances Ratio% 0.94 1.09 1.21 1.22 1.01

Sve.heer.S heéJeOeeve keÀJejspe (%) NPA Provision Coverage ( %) 60.70 48.27 78.61 74.62 75.53

GlheeokeÀlee Devegheele Productivity Ratios :

heéfle keÀce&®eejer keÀejesyeej Per Employees Business 5.76 7.31 8.27 10.99 13.17

heéfle MeeKee keÀejesyeej Per Branch Business 54.03 66.45 71.21 91.60 107.81

Je<e&Jeej legueveelcekeÀ keÀe³e&-efve<Heeove YEAR WISE COMPARATIVE PERFORMANCE

jkeÀce (` keÀjesæ[ ceW) Amount (` in Crores)


5134564210 77167

35721

87066

45163

109373

57159

134326

0

20000

40000

60000

80000

100000

120000

140000

160000

2009 - 2010 2010 - 2011 2011 - 2012

Total Business Mix

Total Advances Total Deposits

kegÀue keÀejesyeej mebefceÞe

` In

Cro

re`

keÀjesæ[

ceW

PeriodDeJeefOekegÀue Deefûece kegÀue pecee jeefMe³eeb

1.01 1.00

1.08

0.9

1

1.1

1.2 Return on Assets

2009 - 2010 2010 - 2011 2011 - 2012

PeriodDeJeefOe

` In

Cro

re`

keÀjesæ[

ceW

Deeefmle³eeW Hej ÒeefleHeÀue

1.80 1.86

1.67

1.21 1.22

1.01

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

In P

erce

nta

ge

Non Performing Asset Management

% of Net NPA to Net Advances % of Gross NPA to Gross Advances

2009 - 2010 2010 - 2011 2011 - 2012

iewj efve<HeeokeÀ Deeefmle ÒeyebOeve

Òeefle

Mece

ceW

PeriodDeJeefOeefJeJeue DeefûeceeW keÀer leguevee ceW efveJeueiewj efve<HeeokeÀ Deeefmle³eeW keÀe %

mekeÀue DeefûeceeW keÀer leguevee ceW mekeÀue iewj efve<HeeokeÀ Deeefmle³eeW keÀe %

0100200300400500600700800900

10001100120013001400

840.58

1223.79

1528.43

511.25611.63

803.14

Operating Profit and Net Profit

Operating Profit Net Profit

2009 - 2010 2010 - 2011 2011 - 2012

` In

Cro

re`

keÀje

sæ[ ce

W

Heefj®eeueveiele ueeYe efveJeue ueeYe

PeriodDeJeefOeHeefj®eeueveiele ueeYe efveJeue ueeYe

12.7713.41

11.51

8.169.77

8.86

0

2

4

6

8

10

12

14

16 Capital Adequacy Ratio

Capital Adequacy Ratio Tier I Crar

2009 - 2010 2010 - 2011 2011 - 2012

Hetbpeer He³ee&Hlelee DevegHeele

PeriodDeJeefOe

Hetbpeer He³ee&Hlelee DevegHeele ìer³ej(I) meer.Deej.S.Deej.

In P

erce

nta

ge

Òeefle

Mece

ceW

50.22

46.73

43.04

35

40

45

50

55Cost Income Ratio

2009 - 2010 2010 - 2011 2011 - 2012

ueeiele Dee³e DevegHeele

PeriodDeJeefOe

In P

erce

nta

ge

Òeefle

Mece

ceW

3000

6000

9000

12000

15000

18000

21000

24000

27000

18319

22744

26590Low Cost Deposits

2009 - 2010 2010 - 2011 2011 - 2012

` In

Cro

re

keÀce ueeiele peceeSb

` keÀ

jesæ[

ceW

PeriodDeJeefOe

1100

1764

2101

500

1000

1500

2000

2500

Net Interest Income

2009 - 2010 2010 - 2011 2011 - 2012

` In

Cro

re

efveJeue y³eepe Dee³e

PeriodDeJeefOe


met®evee NOTICE

met®evee

SleoÜeje met®evee oer peeleer nw efkeÀ osvee yeQkeÀ kesÀ Mes³ej OeejkeÀeW keÀer meesuenJeeR Jeee|<ekeÀ meeceev³e meYee MeefveJeej, 30 petve, 2012 keÀes heéleë 11.00 yepes meYeeie=n, mej meesjeyepeer hees®eKeeveeJeeuee yeQkeÀme& heéfMe#eCe ceneefJeÐeeue³e, pes.Jeer.heer.[er. mkeÀerce, efJeues heeuex (heeq½ece) cegbyeF& - 400 056 ceW efvecveebefkeÀle keÀe³eeX keÀes mebheeefole keÀjves nsleg Dee³eesefpele nesieer.

ceo meb. 1

“31 cee®e& 2012 kesÀ legueve he$e Deewj Gmeer leejerKe keÀes meceehle Je<e& kesÀ ueeYe SJeb neefve uesKeeW, yeQkeÀ kesÀ keÀecekeÀepe SJeb ieefleefJeefOe³eeW hej efveosMekeÀ ceC[ue keÀer efjheesì& leLee legueve he$e Deewj uesKee hej uesKee hejer#ekeÀeW keÀer efjheesì& hej efJe®eej-efJeceMe&, Devegceesove SJeb DebieerkeÀej keÀjvee.”

ceo meb. 2

’efJeÊeer³e Je<e& 2011-12 kesÀ efueS F&eqkeÌJeìer Mes³ejeW hej ueeYeebMe Ieesef<ele keÀjvee.“

efveosMekeÀ ceC[ue kesÀ DeeosMeevegmeej

mLeeve : cegbyeF& (vethegj efce$ee)

efoveebkeÀ ë 25.05.2012 DeO³e#e SJeb heýebOe efveosMekeÀ

efìhheefCe³eeB :

1. cegKleejer keÀer efve³egefÊeÀ

meYee ceW GheeqmLele jnves Deewj celeoeve keÀjves keÀe / kesÀ hee$e Mes³ejOeejkeÀ Deheves mLeeve hej meYee ceW efkeÀmeer Dev³e keÀes GheeqmLele jnves leLee celeoeve keÀjves kesÀ efueS heéfleefveefOe efve³egÊeÀ keÀjves keÀe hee$e nesiee / nesieer. heéfleefveOelJe heÝeeJeer nes, Fme ¢eqä mes heéfleefveefOe efve³egÊeÀ keÀjves kesÀ hee$e DeLee&le cegKleejer HeÀece& ceW met®evee meesuenJeeR Jeee|<ekeÀ meeceev³e meYee keÀer leejerKe mes keÀce mes keÀce ®eej efove hetJe& DeLee&le meesceJeej 25 petve, 2012 keÀes keÀece-keÀepe keÀe mece³e meceehle nesves kesÀ mece³e ³ee Gmemes hetJe& yeQkeÀ keÀes efJeefvee|oä mLeue hej DeJeM³e heéhle nes peeveer ®eeefnS.

2. heéefOeke=Àle heéfleefveefOe keÀer efve³egefÊeÀ

Ssmeer keÀesF& keÀcheveer efveieefcele efvekeÀe³e, pees yeQkeÀ keÀer Mes³ejOeejkeÀ nes, kesÀ efJeefOeJele heéefOeke=Àle heéfleefveefOe kesÀ ªhe ceW keÀesF& Yeer Ssmee J³eefÊeÀ meYee ceW GheeqmLele jnves ³ee celeoeve keÀjves keÀe leye lekeÀ hee$e veneR nesiee peye lekeÀ efkeÀ Gmes efJeefOeJele heéefOeke=Àle heéfleefveefOe kesÀ

heÓeeve keÀe³ee&ue³e osvee keÀeheexjsì meWìj, meer-10, peer yuee@keÀ, yeebêe-kegÀuee& keÀe@chueskeÌme, yeebêe (hetJe&), cegbyeF& - 400 051

Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051

NOTICE

NOTICE is hereby given that the Sixteenth Annual General Meeting

of the Shareholders of Dena Bank will be held on Saturday, 30th

June, 2012 at 11.00 a.m. at Auditorium, Sir Sorabji Pochkhanawala

Bankers’ Training College, J.V.P.D. Scheme, Vile Parle (West),

Mumbai-400 056 to transact the following business:

Item No. 1

“To discuss, approve and adopt the Balance Sheet as at 31st

March, 2012 and the Profit & Loss Account for the year ended on

that date, the report of the Board of Directors on the working and

activities of the Bank for the period covered by the Accounts and

the Auditors’ Report on the Balance Sheet and Accounts.”

Item No. 2

“To declare dividend on Equity Shares for the financial year 2011-

2012.”

By Order of the Board of Directors

Place: Mumbai (Nupur Mitra)

Date : 25.05.2012 Chairperson & Managing Director

NOTES:

1. APPOINTMENT OF PROXY

A SHAREHOLDER ENTITLED TO ATTEND AND VOTE AT THE

MEETING IS ENTITLED TO APPOINT A PROXY TO ATTEND AND

VOTE INSTEAD OF HIMSELF/ HERSELF. The proxy, in order to be

effective must be received by the Bank at the place specified in

the proxy form, not later than FOUR DAYS before the date of the

Sixteenth Annual General Meeting i.e. on or before the close of

office hours on Monday, 25th June, 2012.

2. APPOINTMENT OF AN AUTHORISED REPRESENTATIVE

No person shall be entitled to attend or vote at the meeting as a

duly authorised representative of a company or a body corporate

which is a shareholder of the Bank, unless a copy of the resolution

appointing him/her as a duly authorised representative, certified


to be true copy by the Chairman of the meeting at which it was

passed, shall have been deposited with the Company Secretary,

Dena Bank, Investor Relation Centre, Dena Corporate Centre,

3rd Floor, C-10, G-Block, Bandra Kurla Complex, Bandra (East),

Mumbai - 400 051 not later than FOUR days before the date of the

Sixteenth Annual General Meeting i.e. on or before the close of

office hours on Monday, 25th June, 2012.

3. ATTENDANCE SLIP-CUM-ENTRY PASS

For the convenience of the shareholders, Attendance Slip-cum-

Entry-Pass is annexed to this report. Shareholders / Proxy holders/

Authorised Representatives are requested to affix their signatures at

the space provided therein and surrender the same at the venue.

Proxy / Authorised Representative of the shareholder should state

on the Attendance slip-cum-entry pass as ‘Proxy’ or ‘Authorised

Representative’ as the case may be. Entry to the venue will be

permitted only on the basis of valid Attendance Slip-cum-Entry Pass.

4. BOOK CLOSURE

The Register of the Shareholders and the Share Transfer Register

of the Bank will remain closed from Saturday, June 23, 2012 to

Saturday, June 30, 2012 (both days inclusive), for the purpose of

Annual General Meeting and for ascertaining the entitlement of

dividend.

5. PAYMENT OF DIVIDEND

Payment of dividend to shareholders as proposed by the Board

of Directors shall be paid to those shareholders holding shares in

physical form, whose names appear on the Register of Shareholders

of the Bank as on 30th June, 2012 after considering the request for

transfer of shares received upto 22nd June, 2012 and in respect of

shares held in dematerialised form, the dividend will be paid on the

basis of beneficial ownership details and address, Bank Account

etc. as per details to be furnished by the depositories as at the end

of business on 22nd June, 2012. The date of payment of dividend

will be 10th July, 2012 and will be mailed / credited within 30 days

from the date of Annual General Meeting.

6. TRANSFERS

Share Certificates in case of physical holding along with transfer

deeds should be forwarded to the Registrar & Share Transfer Agent

of the Bank.

7. NATIONAL ELECTRONIC CLEARING SERVICE (NECS) and

BANK MANDATE FOR DIVIDEND PAYMENT

a) As per RBI notification, with effect from October 1, 2009,

the remittance of money through ECS is replaced by National

Electronic Clearing Service ( NECS ) and the bank has moved

ªhe ceW efve³egefÊeÀ efJe<e³ekeÀ mebkeÀuhe, efpeme meYee ceW Jen heeefjle ngDee Lee, GmekesÀ meYeeheefle

Üeje mel³eeefhele efkeÀ³ee ngDee, keÀer heéfleefueefhe meesuenJeeR Jeee|<ekeÀ meeceev³e meYee keÀer efleefLe

mes keÀce mes ®eej efove henues DeLee&le meesceJeej 25 petve, 2012 keÀes keÀecekeÀepe keÀe mece³e

meceehle nesves mes hetJe& keÀcheveer meef®eJe, osvee yeQkeÀ, heÓeeve keÀe³ee&ue³e, osvee keÀeheexjsì

meWìj, leermejer cebefpeue, meer-10, peer yuee@keÀ, yeebêe-kegÀuee& keÀe@chueskeÌme, yeebêe (hetJe&)

cegbyeF& 400 051. kesÀ heeme pecee ve keÀje oer peeS.

3. GheeqmLeefle-men-he´JesMe he®eea

Mes³ejOeejkeÀeW keÀer megefJeOee kesÀ efueS GheeqmLeefle-men-he´JesMe he®eea Fme efjheesì& kesÀ meeLe

mebueive nw. Mes³ejOeejkeÀeW/cegKleejveecee OeejkeÀeW/heéefOeke=Àle heéfleefveefOe³eeW mes DevegjesOe nw

efkeÀ Jes GmeceW efoS ieS mLeeve hej Deheves nmlee#ej keÀjkesÀ Gmes meYee mLeue hej he´mlegle

keÀjW ~ Mes³ejOeejkeÀ kesÀ heéefOeke=Àle heéfleefveefOe/cegKleejer GheeqmLeefle-men-he´JesMe he®eea ceW

cegKleejer ³ee heéefOeke=Àle heéfleefveefOe, pewmeer Yeer eqmLeefle nes ,keÀe GuuesKe keÀjW . meYee mLeue

ceW he´JesMe keÀer Devegceefle kesÀJeue JewOe GheeqmLeefle he®eea -men - he´JesMe heeme kesÀ DeeOeej hej

ner oer peeSieer.

4. yener yevo jKevee

yeQkeÀ keÀe Mes³ejOeejkeÀeW keÀe jefpemìj Deewj Mes³ej DevlejCe jefpemìj Jeee|<ekeÀ

meeceev³e meYee Deewj ueeYeebMe keÀer hee$elee megefveeq½ele keÀjves kesÀ GÎsM³e mes MeefveJeej,

23 petve, 2012 mes MeefveJeej, 30 petve, 2012 (oesveeW efove Meeefceue) lekeÀ yevo

jnWies ~

5. ueeYeebMe keÀe Yegieleeve

efveosMekeÀ ceb[ue Üeje he´mleeefJele ueeYeebMe keÀe Yegieleeve efoveebkeÀ 22 petve 2012 lekeÀ

Mes³ejeW kesÀ DeblejCe kesÀ efueS heéhle DevegjesOe hej efJe®eej keÀjves kesÀ yeeo Gve Mes³ejOeejkeÀeW

keÀes efkeÀ³ee peeSiee efpevekesÀ heeme Mes³ej keÀeiepeer ªhe ceW ceewpeto nQ Deewj efpevekeÀe veece 30

petve, 2012 keÀes yeQkeÀ kesÀ Mes³ejOeejkeÀeW kesÀ jefpemìj ceW ope& nw, leLee Ssmes Mes³ejOeejkeÀ

efpevekesÀ heeme Mes³ej yeskeÀeiepeerke=Àle ªhe ceW nQ GvnW ueeYeebMe keÀe Yegieleeve, ef[hee@efpeìjer

Üeje 22 petve, 2012 keÀes meceehle keÀecekeÀepe kesÀ mece³e lekeÀ GheueyOe ueeYeeLe& mJeeefcelJe

kesÀ efJeJejCeeW ³eLee yeQkeÀ Keeles SJeb heles kesÀ efJeJejCe kesÀ DeeOeej hej efkeÀ³ee peeSiee. ueeYeebMe

kesÀ Yegieleeve keÀer leejerKe 10 pegueeF& 2012 nesieer Deewj Jen Jeee|MekeÀ meeceev³e yewþkeÀ keÀer

leejerKe mes 30 efoveeW kesÀ Deboj Yespeer / pecee keÀer peeSieer.

6. DeblejCe

keÀeiepeer ªhe ceW Oeeefjle Mes³ej hećeeCe he$eeW keÀes DeblejCe efJeuesKe meefnle yeQkeÀ kesÀ hebpeer³ekeÀ

SJeb DeblejCe Spesvì keÀes Yespee peevee ®eeefnS.

7. jeäêr³e FueskeÌìê@efvekeÀ meceeMeesOeve mesJee (Sve.F&.meer.Sme) ³ee ueeYeebMe Yegieleeve kesÀ efueS yeQkeÀ keÀe DeefOeosMe

keÀ) Yee.efj.yeQkeÀ keÀer DeefOemet®evee kesÀ Devegmeej, 1 DeÊetÀyej, 2009 mes F&meerSme kesÀ ceeO³ece mes Oevehe´s<eCe keÀes jeäêr³e FueskeÌìêefvekeÀ meceeMeesOeve mesJee (Sve.F&.meer.Sme) ves heéflemLeeefhele efkeÀ³ee nw Deewj yeQkeÀ ves Sve.F& meer.Sme huesìHeÀece& hej

met®evee NOTICE


to the NECS platform. NECS essentially operates on the new

and unique bank account number allotted by banks post

implementation of Core Banking Solutions (CBS). The Bank

is offering the facility of NECS for payment of Dividend to the

shareholders holding shares in physical form as well as electronic

form. Shareholders holding the shares in Physical form can

furnish the Bank detail in the NECS Form provided at the end of

this Annual Report, along with a cancelled cheque pertaining to

the concerned account, to the Registrar & Share Transfer Agent

at the address mentioned below, before 23rd June, 2012. The

shareholders holding shares in electronic form are requested to

furnish the new Bank Account Number, along with a photo copy of

a cheque pertaining to the concerned account, to their Depository

Participant (DP) where they are holding Demat Account well before

22nd June, 2012. The shareholders who have already furnished

the said detail for NECS to RTA / DP need not to furnish the same

again.

b) The shareholders having Bank Accounts in non CBS Bank

Branches will not be covered under NECS and will be paid Dividend

by way of Dividend Warrants. These shareholders are required to

furnish their Bank Account number, the name of the Bank and the

Branch where they would like to deposit the Dividend Warrants for

encashment. These particulars will be printed on the cheque portion

of Dividend Warrants, besides the name of the shareholders, so as

to avoid fraudulent encashment of warrants. The above-mentioned

details should be furnished by the first / sole shareholder directly

to the Registrar & Share Transfer Agent, quoting the folio number,

so as to reach their office before 23rd June, 2012 at the address

mentioned below.

8. UNCLAIMED DIVIDEND, IF ANY

The shareholders who have not encashed their Dividend Warrants /

received dividend for the financial years 1996-97 to 1999-2000 and

2006-07 to 2010-11, are requested to contact the Registrar and

Share Transfer Agent of the Bank for revalidation / issue of the

duplicate dividend warrants.

As per the Section 10B of the Banking Companies (Acquisitions

and Transfer of Undertakings) Act, 1970, the amount of dividend

remaining unpaid or unclaimed for a period of seven years from

the date of transfer to the Unpaid Dividend Account is required

to be transferred to the Investor Education and Protection Fund

(IEPF) established by the Central Govt. under Section 205C of the

Companies Act, 1956 and thereafter no claim for payment shall lie

in respect thereof either to the Bank or to the IEPF.

9. CHANGE OF ADDRESS

Shareholders whose holding are in Electronic form are requested

to intimate changes, if any, in their registered address to their

Depository and not to the Registrar & Share Transfer Agents and

keÀe³e& keÀjvee DeejbYe keÀj efo³ee nw. Sve.F&.meer.Sme. DeefveJee³e& ©he ceW keÀesj yeQeEkeÀie

meceeOeeve (meer.yeer.Sme) keÀe³ee&vJe³eve kesÀ yeeo yeQkeÀeW Üeje Deeyebefìle veS SJeb

he=LekeÀ yeQkeÀ Keelee mebK³ee hej keÀe³e& keÀjlee nw. yeQkeÀ YeeweflekeÀ ©he ceW SJeb FueskeÌìêefvekeÀ

©he ceW Mes³ej jKevesJeeues Mes³ejOeejkeÀeW keÀes ueeYeebMe Yegieleeve nsleg Sve.F&.meer.Sme. megefJeOee

heóeve keÀj jne nw. YeeweflekeÀ ©he ceW Mes³ej jKevesJeeues Mes³ejOeejkeÀ Fme Jeee|<ekeÀ efjheesì&

kesÀ Deble ceW efoS ieS Sce.F&.meer.Sme HeÀece& ceW yeQkeÀ kesÀ efJeJejCe 23 petve 2012 mes henues

mebyebefOele Keeles mes mebyebefOele jÎ keÀer ieF& ®eskeÀ keÀer heéfleefueefhe kesÀ meeLe hebpeerkeÀej SJeb

Mes³ej DeblejCe SpeWì keÀes veer®es efoS ieS heles hej he´mlegle keÀjW. FueskeÌìê@efvekeÀ ©he ceW Mes³ej

jKevesJeeues Mes³ejOeejkeÀ 22 petve 2012 mes henues mebyebefOele Keeles keÀer ®eskeÀ keÀer heéfleefueefhe

kesÀ meeLe veF& yeQkeÀ Keelee mebK³ee GvekesÀ ef[hee@efpeìjer menYeeieer ([erheer) keÀes metef®ele keÀjW

peneb GvekeÀe [ercesì Keelee nw. efpeve Mes³ejOeejkeÀeW ves Sve.F&.meer.Sme. kesÀ efueS GÊeÀ

efJeJejCe Deej.ìer.S/[er.heer. keÀes henues ner he´mlegle keÀj efoS nQ, GvekeÀes efJeJejCe ogyeeje

he´mlegle keÀjves keÀer pe©jle veneR nw.

Ke) Ssmes Mes³ejOeejkeÀ efpevekesÀ yeQkeÀ Keeles iewj - meeryeerSme yeQkeÀ MeeKeeDeeW ceW nQ, Jes Sve.F&.

meer.Sme. kesÀ Debleie&le veneR DeeSbies leLee GvekeÀes ueeYeebMe JeejbìeW kesÀ ceeO³ece mes ueeYeebMe

keÀe Yegieleeve efkeÀ³ee peeSiee. Fve Mes³ejOeejkeÀeW keÀes Deheveer yeQkeÀ Keelee mebK³ee, yeQkeÀ SJeb

MeeKee keÀe veece metef®ele keÀjvee nesiee peneb Jes vekeÀoerkeÀjCe nsleg ueeYeebMe Jeejbì pecee

keÀjvee ®eenles nQ. ueeYeebMe Jeejbì kesÀ ®eskeÀ Yeeie hej Mes³ejOeejkeÀeW kesÀ veece kesÀ DeueeJee ³es

efJeJejCe cegefêle jnWies leeefkeÀ JeejbìeW kesÀ keÀheìhetCe& vekeÀoerkeÀjCe mes ye®e mekeWÀ. Ghe³eg&ÊeÀ

efJeJejCe he´Lece / SkeÀue Mes³ejOeejkeÀ Üeje efvecveefueefKele heles hej 23 petve 2012 mes

henues HeÀesefue³ees mebK³ee metef®ele keÀjles ngS hebpeerkeÀej SJeb DeblejCe SpeWì keÀes he´mlegle keÀjvee

®eeefnS.

8. oeJee ve efkeÀS ieS ueeYeebMe, ³eefo keÀesF& nes lees

Ssmes Mes³ejOeejkeÀeW efpevneWves efJeÊeer³e Je<e& 1996-97 mes 1999-2000 leLee 2006-07

mes 2010-11 nsleg ueeYeebMe Jeejbì keÀe vekeÀoerkeÀjCe vener efkeÀ³ee nw / ueeYeebMe heéhle veneR

efkeÀ³ee nw, Gvemes efveJesove nw efkeÀ Jes [ghueerkesÀì ueeYeebMe Jeejbì peejer keÀjves/ hegveë JewOe

keÀjves nsleg yeQkeÀ kesÀ jefpemìêj SJeb Mes³ej DeblejCe Spesvì mes mebheke&À keÀjW.

yeQeEkeÀie keÀcheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece 1970 keÀer Oeeje

10yeer kesÀ Devegmeej, ³eefo DeoÊe ueeYeebMe Keeles ceW DeblejCe kesÀ meele Je<eeX lekeÀ ueeYeebMe

keÀer jeefMe DeoÊe jnleer nw ³ee GmekesÀ efueS keÀesF& oeJee veneR efkeÀ³ee peelee lees Gmes kebÀheveer

DeefOeefve³ece 1956 keÀer Oeeje 205 meer kesÀ lenle Yeejle mejkeÀej Üeje mLeeefhele efveJesMekeÀ

efMe#eCe SJeb megj#ee HebÀ[ (DeeF& F& heer SHeÀ) ceW Debleefjle keÀj efo³ee peeSiee, Deewj GmekesÀ

mebyebOe ceW yeQkeÀ ³ee DeeF& F& heer SHeÀ kesÀ mece#e efkeÀmeer oeJes keÀes mJeerkeÀej veneR efkeÀ³ee

peeSiee.

9. heles ceW heefjJele&ve

Ssmes Mes³ejOeejkeÀ efpevekeÀer Mes³ej Oeeefjlee FueskeÌìê@efvekeÀ ªhe ceW nQ Gvemes DevegjesOe nw

efkeÀ GvekesÀ hebpeerke=Àle heles ceW, ³eefo keÀesF& heefjJele&ve ngDee nw lees GmekeÀer met®evee Deheves

ef[heeefpeìjer keÀes oW ve efkeÀ jefpemìêj leLee yeQkeÀ kesÀ Mes³ej nmleeblejCe SpesCìeW keÀes Deewj

met®evee NOTICE


Shareholders who are holding the shares in Physical form are

requested to intimate changes, if any, in their registered address,

to the Registrar and Share Transfer Agents of the Bank at the

following address:

Sharepro Services (India) Private Limited

Unit: Dena Bank,

13 A/B Samhita Complex, Gala no.-52 to 56,

Near Saki Naka Telephone Exchange,

Andheri Kurla Road, Saki Naka,

Mumbai 400 072

Tel: 022-67720300/ 400

10. RECEIVE DOCUMENTS THROUGH E-MAIL BY

REGISTERING YOUR E-MAIL ADDRESS

The Ministry of Corporate Affairs, Government of India has taken

a “Green Initiative in the Corporate Governance” vide its circular

nos. 17/2011 dated April 21, 2011 and 18/2011 dated April 29,

2011 vide which the company may serve the Notice of General

Meetings, Audited Financial Statements, Directors’ Report,

Auditors’ Report, etc. to its shareholders through electronic mode,

at the E-mail address provided by them to the Company. A recent

amendment to the listing agreement with the Stock Exchanges

now permits a Company to send soft copies of the Annual Report

to all those shareholders who have registered their email address

for the purpose. Shareholders who have not yet registered their

e-mail id are requested to register the same with our R&T Agent,

if holding the Bank’s shares in physical form and with depository

participant if holding the Bank’s share in electronic form, so that all

such documents can be served upon them henceforth in electronic

mode at the said Email address. For the sake of convenience a

format for intimating e-mail details is attached as a part of the

Annual Report.

By Order of the Board of Directors

Place: Mumbai (Nupur Mitra)

Date : 25.05.2012 Chairperson & Managing Director

Ssmes Mes³ej OeejkeÀ, efpevekeÀer Mes³ej Oeeefjlee YeeweflekeÀ ªhe ceW nw, Gmemes DevegjesOe nw efkeÀ Jes

GvekesÀ hebpeerke=Àle heles ceW ³eefo keÀesF& heefjJele&ve nes lees GmekeÀer met®evee efvecveefueefKele heles

hej jefpemìêj leLee yeQkeÀ kesÀ Mes³ej nmleeblejCe SpesCìeW keÀes oW.

Mes³ejheés mee|Jemespe (Fbef[³ee) heé. efue.

³etefveì : osvee yeQkeÀ

13 S/yeer meeqcnlee keÀe@chueskeÌme, ieeuee meb. 52 mes 56

meekeÀerveekeÀe ìsefueHeÀesve SkeÌm®eWpe

DebOesjer kegÀuee& jes[, meekeÀer veekeÀe

cegbyeF& - 400 072.

10. Dehevee F& cesue helee hebpeerke=Àle keÀjkesÀ omleeJespe F& cesue kesÀ ceeO³ece mes heéhle keÀjW

kebÀheveer ceeceues ceb$eeue³e, Yeejle mejkeÀej ves Deheves heefjhe$e meb. 17/2011 efoveebkeÀ 21

Dehe´wue 2011 leLee 18/2011 efoveebkeÀ 29 Dehe´wue 2011 Üeje keÀe@heexjsì DeefYeMeemeve

ceW he³ee&JejCe mebj#eCe kesÀ Ghee³e efkeÀS nQ efpemekesÀ Üeje kebÀheveer Deheveer meeceev³e yewþkeÀeW kesÀ

veesefìme, uesKee hejeref#ele efJeÊeer³e efJeJejCe, efveosMekeÀeW keÀer efjheesì&, uesKee hejer#ekeÀeW keÀer

efjheesì& Deeefo Deheves Mes³ej OeejkeÀeW keÀes GvekesÀ Üeje kebÀheveer keÀes efoS ieS F& cesue heles hej

FueskeÌìêefvekeÀ ceeO³ece mes Yespe mekeÀles nQ. mìe@keÀ SkeÌm®eWpeeW kesÀ meeLe met®eerye×lee keÀjej

ceW neue ner ceW efkeÀS ieS mebMeesOeve Üeje kebÀheveer keÀes Deheveer Jeee|<ekeÀ efjheesì& keÀer meeHeÌì keÀe@heer

Deheves Gve meYeer Mes³ejOeejkeÀeW keÀes Yespeves kesÀ efueS Devegceefle oer ieF& nw efpevekesÀ Fme GÎsM³e

kesÀ efueS kebÀheveer kesÀ heeme F& cesue heles hebpeerke=Àle nQ. efpeve Mes³ejOeejkeÀeW ves DeYeer lekeÀ Deheves

F& cesue DeeF&.[er hebpeerke=Àle veneR keÀjeS nQ Deewj GvekesÀ Mes³ej YeeweflekeÀ ©he ceW nw , Gvemes

DevegjesOe nw efkeÀ Jes Deheves F& cesue DeeF& [er jefpemìêj SJeb DeblejCe SpeWì kesÀ heeme hebpeerke=Àle

keÀjJeeSb. ³eefo GvekesÀ Mes³ej FueskeÌìêefvekeÀ ©he ceW nQ lees Jes Deheves ef[heeefpeìjer menYeeieer

kesÀ heeme Dehevee F& cesue DeeF&[er ope& keÀjJeeSb leeefkeÀ FmekesÀ yeeo GvekeÀes omleeJespe

FueskeÌìêefvekeÀ ceeO³ece mes Yespes pee mekesÀ. GvekeÀer megefJeOee kesÀ efueS F& cesue kesÀ efJeJejCe

metef®ele keÀjves kesÀ efueS HeÀecexì Jeee|<ekeÀ efjheesì& kesÀ Yeeie kesÀ ©he ceW mebueive nw.

efveosMekeÀ ceC[ue kesÀ DeeosMeevegmeej

mLeeve : cegbyeF& (vethegj efce$ee)efoveebkeÀ : 25.05.2012 DeO³e#e SJeb heýebOe efveosMekeÀ

met®evee NOTICE


DeO³e#e SJeb ÒeyebOe efveosMekeÀ keÀe JekeÌleJ³e CHAIRPERSON & MANAGING DIRECTOR’S STATEMEMT

Dear Shareholders,

It is my pleasure to present the Annual Report of your Bank along with the Balance Sheet as at 31st March,2012 and Profit & Loss Account for the financial year ended 31st March 2012. After crossing the landmark business mix of ` 1 Lac Crore last year I am pleased to inform you that with your support and confidence of the customers the Bank was able to cross Business Mix of Rs. 1,34,000 crore during the year.

The Backdrop:

The Financial Year 2011-12 had been a challenging year. The Global Economies witnessed a modest recovery with accelerated GDP growth in US. However concerns persisted with regard to the sustaining of the momentum. The uncertainty in the EURO zone primarily because of the sovereign debt crisis even after large scale infusion of liquidity by the European Commercial Banks has resulted in the negative GDP growth in the fourth quarter. The increase in oil prices which are mainly fuelled by uncertainties of supply have raised concerns on escalation of global inflation.

The emerging market economies which are viewed as growth engines of the world economy world over have also slowed down due to tightening of the monetary conditions to tame the rising inflation.

The Indian economy which had registered a growth of 8.6% during 2011 has further moderated during 2012 and is expected to grow at 6.9% very close to the base line projection of 7.00% by Reserve Bank of India. This has been mainly on account of slowdown in the industrial sector due to cumulative effect of the monetary tightening and slackening of external demands.

The Reserve Bank of India monetary stance in the first half concentrating on containing the inflation paused with unchanged policy rates in the mid quarter review in December 2011 and modified policy rates downwards in its major policy announcements for 2012-2013 to provide greater liquidity to financial system to enhance growth and at the same time ensure safeguards against any demand side inflationary pressures re-emerging.

Banking Sector:

In view of the moderation in growth and inflationary trends the non food credit growth during 2011-2012 has remained subdued as compared to FY. 2010-2011. As on March, 2012 credit growth was 17% whereas the deposit growth was 13.40%. This resulted in wide gap between credit growth and deposit growth. This has been inspite of Scheduled Commercial Banks maintaining high interest rates on deposits for most part of the financial year.

Performance of the Bank:

Despite this challenging environment your Bank has been able to perform reasonably well registering an all-round growth in various parameters. I would like to touch upon some of the areas where your Bank has performed well during 2011-12.

Business Mix of the Bank has increased from ` 1,09,372.99 crore as of March 2011, to a new height of ` 1,34,326 crore as of March 2012, registering a growth of 22.81%.

Total Deposits have grown to the level of ` 77,166.80 crore as of March 2012 as compared to ` 64,209.62 crore as of March 2011, registering a growth of 20.18%.Total Advances of the Bank stood at ` 57,159.20 crore as of March 2012 as compared to ` 45,163.37 Crore as of March 2011, registering a growth of 26.56%.

efhe´³e Mes³ejOeejkeÀes,

cegPes 31 cee®e& 2012 keÀe legueve he$e leLee 31 cee®e& 2012 keÀes meceehle Je<e& kesÀ efueS ueeYe SJeb neefve uesKeeW kesÀ meeLe yeQkeÀ keÀer Jeee|<ekeÀ efjheesì& DeehekeÀes he´mlegle keÀjles ngS he´meVelee nes jner nw. efheíues Je<e& mebefceÞe keÀejesyeej keÀe ` 1.00 keÀjesæ[ keÀe keÀere|leceeve heej keÀjves kesÀ yeeo, cegPes ³en metef®ele keÀjles ngS KegMeer nesleer nw efkeÀ DeehekesÀ men³eesie leLee ieénkeÀeW kesÀ efJeéeeme mes yeQkeÀ Je<e& kesÀ oewjeve ` 1,34,000 keÀjesæ[ keÀe keÀejesyeej mebefceÞe heej keÀjves ceW me#ece jne.

he=ÿYetefce

efJeÊe Je<e& 2011-12 SkeÀ ®egveeweflehetCe& Je<e& Lee. ³et.Sme. kesÀ mekeÀue Iejsuet Glheeo ceW lespe Je=ef× mes efJeée keÀer DeLe&-J³eJemLee ceW meblegefuele Je=ef× ngF&. leLeeefhe, Fme ieefle keÀes efvejblej yevee³es jKeves kesÀ mebyebOe ceW eE®elee yeveer jner, pees efkeÀ cetue ªhe mes ³etjesefhe³eve JeeefCeeqp³ekeÀ yeQkeÀeW Üeje yeæ[er cee$ee ceW lejuelee heóeve keÀjves kesÀ yeeo Yeer jepekeÀer³e $eÝCe mebkeÀì kesÀ keÀejCe Leer, ³etjes peesve ceW Deefveeq½elelee mes ®eewLeer efleceener ceW mekeÀue Iejsuet Glheeo ceW vekeÀejelcekeÀ Je=ef× ngF&. lesue keÀer keÀerceleeW ceW Je=ef×, pees efkeÀ cegK³eleë Deehete|le keÀer Deefveeq½elelee kesÀ keÀejCe nw, mes JeweféekeÀ cegêe mHeÀerefle yeæ{ves keÀer eE®elee yeveer ngF& nw.

GYejleer ngF& yeepeej DeLe&J³eJemLeeSB, pees efkeÀ efJeée DeLe&J³eJemLee keÀer Je=ef× keÀe keÀejkeÀ ceeveer peeleer nQ, yeæ{leer ngF& cegêemHeÀerefle keÀes efve³ebef$ele keÀjves kesÀ efueS mebkegÀef®ele ceewefêkeÀ eqmLeefle³eeW kesÀ keÀejCe Oeerceer nes ieF& nQ.

Yeejleer³e DeLe&J³eJemLee ves Je<e& 2011 kesÀ oewjeve 8.6% keÀer Je=ef× ope& keÀer Leer Jen 2012 kesÀ oewjeve meblegefuele nes ieF& Deewj Deye GmeceW 6.9% keÀer Je=ef× nesves keÀer mebYeeJevee nw, pees efkeÀ Yeejleer³e efj]peJe& yeQkeÀ kesÀ 7% DeekeÀueve keÀer oj kesÀ yengle vepeoerkeÀ nw. ³en mebkegÀef®ele ceewefêkeÀ eqmLeefle leLee yeenjer ceebie keÀce nesves kesÀ keÀejCe, cegK³eleë DeewÐeesefiekeÀ #es$e ceW ceboer kesÀ keÀejCe ngF&.

Yeejleer³e efj]peJe& yeQkeÀ keÀer ceewefêkeÀ veerefle ceW heLece íceener ceW cegêe mHeÀerefle keÀes efve³ebef$ele keÀjves hej yeue efo³ee ie³ee Deewj efomecyej 2011 ceW efleceener kesÀ ceO³e ceW meceer#ee kesÀ oewjeve veerefle ojeW ceW keÀesF& heefjJele&ve veneR efkeÀ³ee ie³ee Deewj 2012-2013 kesÀ efueS hecegKe veerefle Iees<eCeeDeeW ceW veerefle ojeW ceW mebMeesOeve keÀjkesÀ Gmes Ieìe³ee ie³ee leeefkeÀ Je=ef× oj keÀes yeæ{eves kesÀ efueS yesnlej lejuelee heoeve keÀer pee mekesÀ Deewj meeLe ner hegveë GlheVe nesves Jeeues cegêe mHeÀerefle kesÀ oyeeJe mes GlheVe ceebie kesÀ mece#e megj#ee kesÀ Ghee³e Dehevee³es pee mekesÀ.

yeQeEkeÀie #es$eëJe=ef× ceW meblegueve leLee cegêe mHeÀerefle keÀer he´Je=efÊe yeves jnves kesÀ keÀejCe 2011-2012 kesÀ oewjeve iewj KeeÐeeVe kesÀ $eÝCeeW ceW Je=ef× efJeÊe Je<e& 2010-2011 keÀer leguevee ceW keÀce jner. cee®e& 2012 keÀes $eÝCeeW ceW Je=ef× 17% jner peyeefkeÀ pecee jeefMe³eeW ceW Je=ef× 13.40% jner. Fmemes $eÝCeeW ceW ngF& Je=ef× Deewj peceeDeeW ceW ngF& Je=ef× kesÀ yeer®e yeæ[e Deblejeue hewoe nes ie³ee. ³en JeeefCeeqp³ekeÀ yeQkeÀeW Üeje efJeÊeer³e Je<e& keÀer DeefOekeÀebMe DeJeefOe ceW pecee jeefMe³eeW hej G®®e y³eepe ojW yevee³es jKeves kesÀ yeeJepeto ngDee.

yeQkeÀ keÀe efve<heeoveë®egveeweflehetCe& JeeleeJejCe kesÀ yeeJepeto DeehekeÀe yeQkeÀ keÀeHeÀer De®íe efve<heeove oMee&ves ceW meHeÀue jne Deewj efJeefYeVe ceeveoC[eW ceW meJee¥ieerCe Je=ef× ope& keÀer nw. ceQ kegÀí Ssmes #es$eeW kesÀ yeejs ceW yeleevee ®eentBieer efpeveceW 2011-2012 kesÀ oewjeve DeehekesÀ yeQkeÀ ves De®íe efve<heeove oMee&³ee.

yeQkeÀ keÀe kegÀue keÀejesyeej cee®e& 2011 kesÀ ` 1,09,372.99 keÀjesæ[ mes mlej mes yeæ{keÀj 22.81% keÀer Je=ef× ope& keÀjles ngS cee®e& 2012 keÀes ` 1,34,326 keÀjesæ[ keÀer veF& Gb®eeF& hej hengB®e ie³ee.kegÀue pecee jeefMe³eeb 20.18% keÀer Je=ef× ope& keÀjles ngS cee®e& 2012 keÀes ` 77,166.80 keÀjesæ[ kesÀ mlej lekeÀ hengB®e ie³eeR peyeefkeÀ cee®e& 2011 ceW Jen ` 64,209.62 keÀjesæ[ Leer.

yeQkeÀ kesÀ kegÀue Deefieće, pees efkeÀ cee®e& 2011 ceW ` 45,163.37 keÀjesæ[ Les, 26.56% keÀer Je=ef× ope& keÀjles ngS cee®e& 2012 ceW ` 57,159.00 keÀjesæ[ lekeÀ hengB®e ieS.


Keeping in view the policy of risk diversification, the credit deployment has been strategically focused with emphasis on MSME, Retail and Agriculture sectors. Retail loans stood at ` 7,283 crore, up by 18.69%, MSME loans stood at ` 8,291 crore showing an increase of 22.22% while loans to agriculture sector stood at ` 6,989 crore, registering a growth of 9.39% as of March 2012. Having identified MSME as one of the growth engine Bank has significantly reduced interest rates on such advances to make it competitive and has entered into tie up with auto manufacturers for financing of three wheelers.

Total income of the Bank for the year has increased by ` 1,808.63 Crore (32.49%) and stood at ` 7,376 Crore. as compared to an Income of ` 5,567.37 Crore earned during the previous year.

Interest income of the Bank registered an increase by 34.98% and reached a level of ` 6,794.13 Crore during the current year.

Whereas, the Bank’s net interest income (NII) has increased substantially by 19.15% and stood at ` 2,101 Crore as compared to ` 1,763.37 Crore posted during the previous year.

Core Fee based income has increased by ` 102.48 crore (27.31%) from ` 375.25 crore as of March 2011 to ` 477.73 crore as of March 2012.

I am pleased to announce that your Bank has been successful in registering an increase of 31.31 % in Net Profit from a level of ` 611.63 crore as on March 2011 to ` 803.14 crore during the current year.

I am happy to announce that the Board of Directors of the Bank have recommended an enhanced dividend of 30% (i.e ` 3.00 per Share ) for the current year as against 22%( ` 2.20 per Share ) for the previous year.

Asset Quality:

The Bank has continued its efforts in maintaining asset quality and NPA management during the year 2011-12 also, irrespective of the deteriorating asset quality experienced by the banking industry in general. The concerted efforts made for upgradation of recently slipped NPAs, recovery through compromise settlements, action under SARFAESI Act etc has enabled Bank to maintain NPA at a minimum possible level. The efforts have also contributed in achieving improved cash recovery during the year.

The Gross NPA, in absolute terms, increased by ` 114.26 Crore from ` 842.24 Crore as on 31st March 2011 to ` 956.50 Crore as on 31st March, 2012. Gross NPA ratio of the Bank decreased to 1.67% as on 31.03.2012 from 1.86 % as on 31.03.2011.

The Net NPA ratio of the Bank stood at 1.01% as on 31.03.2012 as against 1.22% as on 31.03.2011. Net NPAs, in absolute terms increased by ` 22.78 Crore from ` 548.95 Crore as on 31st March, 2011 to ` 571.73 Crore as on 31st March, 2012.

Provision Coverage Ratio (including prudential write off) stood at 75.53% i.e. well above the regulatory requirement of 70%.

The cash recovery in NPA Accounts during the year 2011-12 was ` 222.56 Crore and up gradation in the accounts was ` 191.47 Crore. The Bank recorded recovery in written off accounts during the year of ` 81.93 Crore including recovery of interest in written off accounts of ` 12.17 Crore.

The Bank has conducted 1461 recovery camps in various Regions

during the year, which were attended by 16940 borrowers. A total


peesefKece efJeYeepeve keÀer veerefle keÀes O³eeve ceW jKeles ngS $eÝCe efJelejCe ³eespeveeye× {bie mes efkeÀ³ee ie³ee Deewj Sce.Sme.Sce.F&., efjìsue leLee ke=Àef<e meskeÌìjeW keÀes DeefOekeÀ yeue efo³ee ie³ee. cee®e& 2012 keÀes efjìsue $eÝCe 18.69% keÀer Je=ef× kesÀ meeLe ` 7,283.00 keÀjesæ[, Sce.Sme.Sce.F&. $eÝCe 22.22% keÀer Je=ef× kesÀ meeLe ` 8,291.00 keÀjesæ[ leLee ke=Àef<e #es$e keÀes efo³es ie³es $eÝCe 9.39% keÀer Je=ef× kesÀ meeLe ` 6,989.00 keÀjesæ[ kesÀ mlej lekeÀ hengB®e ie³es. Sce.Sme.Sce.F&. keÀer Je=ef× kesÀ mebJeenkeÀ kesÀ ªhe ceW hen®eeve efkeÀ³es peeves kesÀ yeeo FmekesÀ Debleie&le DeefiećeeW keÀer y³eepe ojeW ceW cenlJehetCe& keÀceer keÀer ieF& leeefkeÀ GvnW heéfle³eesieer yevee³ee pee mekesÀ Deewj meeLe ner efleheefn³ee JeenveeW kesÀ efJeÊeer³eve kesÀ efueS Dee@ìes efvecee&leeDeeW kesÀ meeLe ieþyebOeve efkeÀ³ee ie³ee. yeQkeÀ keÀer kegÀue Dee³e ceW ` 1,808.63 keÀjesæ[ (32.49%) keÀer Je=ef× ngF&, efpememes Jen ` 7,376 keÀjesæ[ lekeÀ hengB®e ieF& peyeefkeÀ efheíues Je<e& kesÀ oewjeve Dee|pele Dee³e ` 5,567.37 keÀjesæ[ Leer. yeQkeÀ keÀer y³eepe Dee³e 34.98% keÀer Je=ef× kesÀ meeLe ®eeuet Je<e& kesÀ oewjeve ` 6,794.13 keÀjesæ[ lekeÀ hengB®e ieF&. peye efkeÀ yeQkeÀ keÀer efveJeue y³eepe Dee³e (Sve.DeeF&.DeeF&.) 19.15% keÀer cenlJehetCe& Je=ef× kesÀ meeLe ` 2,101.00 keÀjesæ[ lekeÀ hengB®e ieF& peye efkeÀ efheíues Je<e& ceW Jen ` 1,763.37 keÀjesæ[ Leer.

cegK³e MegukeÀ DeeOeeefjle Dee³e ` 102.48 keÀjesæ[ (27.31%) Je=ef× kesÀ meeLe cee®e& 2011 kesÀ ` 375.25 keÀjesæ[ kesÀ mlej mes yeæ{keÀj cee®e& 2012 keÀes ` 477.73 keÀjesæ[ nes ieF&.

cegPes ³en Iees<eCee keÀjles ngS KegMeer nesleer nw efkeÀ nceeje yeQkeÀ efveJeue ueeYe ceW 31.31% keÀer Je=ef× ope& keÀjves ceW meHeÀue jne, pees efkeÀ cee®e& 2011 keÀes ` 611.63 keÀjesæ[ kesÀ mlej mes yeæ{keÀj cee®e& 2012 keÀes ` 803.14 keÀjesæ[ lekeÀ hengB®e ie³ee.

cegPes ³en Iees<eCee keÀjles ngS KegMeer nesleer nw efkeÀ yeQkeÀ kesÀ efveosMekeÀ ceb[ue ves efheíues Je<e& kesÀ efueS 22% (` 2.20 heéfle Mes³ej) ueeYeebMe kesÀ mece#e jeefMe yeæ{ekeÀj, ®eeuet Je<e& kesÀ efueS 30% (DeLee&le ` 3.00 heéfle Mes³ej) ueeYeebMe keÀer efmeHeÀeefjMe keÀer nw.

Deeeqmle iegCeJeÊeeë

yeQkeÀ ves Je<e& 2011-12 kesÀ oewjeve yeQeEkeÀie GÐeesie ceW meeceev³eleë Deeeqmle³eeW keÀer iegCeJeÊee Ieìves kesÀ yeeJepeto, Deeeqmle³eeW keÀer iegCeJeÊee yevee³es jKeves leLee Sve.heer.S. heýebOeve kesÀ efueS Deheves he´³eeme peejer jKes. neue ner ceW Sve.heer.S. ceW ieS KeeleeW kesÀ GVe³eve, mecePeewlee efveheìeve kesÀ Üeje Jemetueer, mejHesÀmeer DeefOeefve³ece kesÀ DeOeerve keÀej&JeeF& Deeefo kesÀ efueS heÝeeJeer he´³eeme efkeÀS peeves mes yeQkeÀ Sve.heer.S. keÀes v³etvelece mebYeJe mlej lekeÀ yeveeS jKe mekeÀe. Fve he´³eemeeW mes Je<e& kesÀ oewjeve yesnlej vekeÀo Jemetueer ngF&.

mekeÀue Sve.heer.S. ceW meceie´ ªhe ceW ` 114.26 keÀjesæ[ keÀer Je=ef× ngF&, pees efkeÀ 31 cee®e& 2011 keÀes ` 842.24 keÀjesæ[ mes yeæ{keÀj 31 cee®e& 2012 keÀes ` 956.50 keÀjesæ[ lekeÀ hengB®e ie³ee. yeQkeÀ keÀe mekeÀue Sve.heer.S. Devegheele 31.03.2011 kesÀ 1.86% mes IeìkeÀj 31.03.2012 keÀes ` 1.67 keÀjesæ[ nes ie³ee.

yeQkeÀ keÀe efveJeue Sve.heer.S. Devegheele 31.03.2011 keÀes 1.22% Lee Deewj Jen 31.03.2012 keÀes 1.01% nes ie³ee. yeQkeÀ kesÀ efveJeue Sve.heer.S. ceW meceie´ ªhe ceW ` 22.78 keÀjesæ[ keÀer Je=ef× ngF& Deewj Jen 31.03.2011 kesÀ ` 548.95 keÀjesæ[ kesÀ mlej mes yeæ{keÀj 31.03.2012 keÀes ` 571.73 keÀjesæ[ lekeÀ hengB®e ie³ee.

heéJeOeeve keÀJejspe Devegheele (efJeJeskeÀhetCe& yeÆs Keeles meefnle) 75.53% jne DeLee&le ³en 70% keÀer efve³eecekeÀ DeeJeM³ekeÀlee mes keÀeHeÀer DeefOekeÀ nw.

Je<e& 2011-12 kesÀ oewjeve Sve.heer.S. KeeleeW ceW vekeÀo Jemetueer ` 222.56 keÀjesæ[ ngF& Deewj KeeleeW keÀe GVe³eve 191.47 keÀjesæ[ efkeÀ³ee ie³ee. yeQkeÀ ves Je<e& kesÀ oewjeve yeÆs Keeles efueKes ieS KeeleeW ceW ` 81.93 keÀjesæ[ keÀer Jemetueer keÀer efpemeceW yeÆs Keeles efueKes ie³es KeeleeW ceW y³eepe keÀer jkeÀce ` 12.17 keÀjesæ[ Yeer Meeefceue nw.

Je<e& kesÀ oewjeve yeQkeÀ ves efJeefYeVe #es$eeW ceW 1461 Jemetueer efMeefJejeW keÀe Dee³eespeve efkeÀ³ee efpeveceW 16940 GOeejkeÀlee&DeeW ves Yeeie efue³ee. Je<e& kesÀ oewjeve Fve Jemetueer efMeefJejeW kesÀ


of 2785 accounts were settled for ` 32.46 Crore and 864 accounts were upgraded for ` 21.33 Crore during the year through such recovery camps.

New Capital Adequacy Norms:

During the year, the Bank allotted 1.67 Crore Equity Shares of face value of ` 10/- at a price of ` 90.73 (including premium of ` 80.73) aggregating ` 151 crore, to the Life Insurance Corporation of India on preferential basis. With the above allotment, Government of India's holding in the Bank stands reduced to 55.24% from 58.01%.

The Capital to Risk (Weighted) Asset Ratio (CRAR) stood at 11.51% as of March 2012, compared to 13.41% as of March 2011, against the requirement of 9%. However, the Core CRAR of the Bank under Basel II is 8.86 % as on 31st March, 2012 which indicates healthy level of Core Capital.

The Net Worth of the Bank improved to ` 4,256.14 crore as on 31.03.2012 from ` 3,366.43 crore as on 31.03.2011, registering a growth of ` 889.71 Crore (26.43%).

Network and Delivery Channels:

With the focus on increasing the number of delivery channels, the Bank has opened 51 new branches during 2011-12. The total number of branches of the Bank stood at 1342 as of March 2012. All the branches of the Bank are covered under CBS.

As at 31st March 2012, the Bank had an installation base of 543 ATMs comprising of 430 On-site ATMs and 113 Off-site ATMs for the convenience of customers. Two of the ATMs can be operated by thumb impression which is convenient for small customers (under financial inclusion) and semi-literate persons.

Human Resource Development:

It is my firm belief that for a service oriented organization like Bank to succeed, human resource which interfaces with customers of the Bank should be adequately skilled and efficient. In this regard your Bank has continued to focus on imparting training to its employees in an on going process for development / improvement of their knowledge, skill and business confidence. Trainings are conducted in- house at various training centers and also through reputed institutions like NIBM, CAB, BIRD, BTC, etc. Bank has also been nominating executives / officers for training programs in different foreign locations.

During the year, the Bank had provided training to 3974 employees in thrust areas of Credit, Rural Banking, Retail Banking, Risk Management, Treasury, Marketing, Information Technology, Management Development, Customer Orientation, etc. During the year, 21 executives / officers were sent abroad for attending training.

The Bank, to meet its requirements of personnel for increasing business levels and opening of new branches, has recruited 408 officers (incl. POs) under various scales and disciplines and 404 clerks during the year.

Transformation through Technology:

As of March 2012, all the 1342 branches of the bank and the entire business have been brought under CBS.

With a view to keep pace with the advancement in Banking technology the Bank has launched “Dena i Connect” – and Dena MConnect the internet and mobile Banking Service for the


ceeO³ece mes ` 32.46 keÀjesæ[ kesÀ kegÀue 2785 KeeleeW keÀe efveheìeve efkeÀ³ee ie³ee Deewj ` 21.33 keÀjesæ[ kesÀ 864 KeeleeW keÀe GVe³eve efkeÀ³ee ie³ee.

veS hetbpeer he³ee&hlelee ceeveob[ë

Je<e& kesÀ oewjeve yeQkeÀ ves Yeejleer³e peerJeve yeercee efveiece keÀes DeefOeceeveer DeeOeej hej `

10/- DebefkeÀle cetu³e kesÀ kegÀue ` 151 keÀjesæ[ kesÀ 1.67 keÀjesæ[ FeqkeÌJeìer Mes³ej ` 90.73 (` 80.73 kesÀ heérefce³ece meefnle) kesÀ cetu³e hej Deeyebefìle efkeÀS. Ghe³eg&ÊeÀ Deeyebìve kesÀ yeeo yeQkeÀ ceW Yeejle mejkeÀej keÀer Mes³ejOeeefjlee 58.01% mes IeìkeÀj 55.24% nes ieF& nw.

cee®e& 2012 keÀes hetbpeer mes peesefKece(Yeeefjle) Deeeqmle Devegheele (meer.Deej.S.Deej.), 9% DeeJeM³ekeÀlee kesÀ mece#e, 11.51% jne, peyeefkeÀ cee®e& 2011 keÀes ³en 13.41% Lee. leLeeefhe, yesmeue II kesÀ Debleie&le yeQkeÀ keÀe cetue meer.Deej.S.Deej. 31 cee®e&, 2012 keÀes 8.86% nw pees efkeÀ cetue hetbpeer kesÀ mJemLe mlej keÀes metef®ele keÀjlee nw.

31.03.2012 keÀes yeQkeÀ keÀer efveJeue mebheefÊe yeæ{keÀj ` 4256.14 keÀjesæ[ nes ieF& peyeefkeÀ 31.03.2011 keÀes Jen ` 3,366.43 keÀjesæ[ Leer, FmeceW ` 889.71 keÀjesæ[ (26.43%) keÀer Je=ef× ngF&.

vesìJeke&À Deewj meghego&ieer ®ewveueëmeghego&ieer ®ewveueeW keÀer mebK³ee yeæ{eves hej O³eeve keWÀefêle keÀjles ngS yeQkeÀ ves 2011-12 kesÀ oewjeve 51 veF& MeeKeeSb Keesueer. cee®e& 2012 keÀes yeQkeÀ keÀer kegÀue MeeKeeDeeW keÀer mebK³ee 1342 nes ieF&. yeQkeÀ keÀer meYeer MeeKeeSb meer.yeer.Sme. kesÀ Debleie&le heefj®eeefuele nQ.

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customers of all branches. Dena i Connect enables the customers to access their account information through internet which under normal circumstances would have required them to visit the branch. The customers of the Bank can make payment of Direct Taxes and Indirect Taxes through internet without visiting the branch. With Dena MConnect customers can avail various facilities including funds transfer using their mobile handset.

The Bank has started SMS Alert facility through which customers get alerts on occurrence of any financial transactions or through delivery channels. Customers also receive alerts for due dates of Term Deposits as well as Loan installments due date.

Financial Inclusion Plan:

During the year 2011-12, the Bank has implemented Financial Inclusion Plan ( FIP ) in 728 villages allocated to it by various SLBCs under Lead Bank Scheme.

During 2011-2012 Bank has covered 41 villages by opening Brick and Motor Branches and has covered 34 villages by setting up Ultra Small Branches. The remaining 653 villages are covered by engaging individual Business Correspondents.

The Financial Inclusion plan apart from providing banking outlets, also includes extension of facilities like No Frills Accounts, Inbuilt Overdraft facility in the No Frills Accounts, Entrepreneurship Credit, Remittance facilities, Micro-Insurance products and issuance of Dena Kisan Credit Cards and Dena General Credit Cards.

Corporate Social Responsibilities

Your Bank believes in Corporate Social Responsibility by creating sustainable livelihoods and contribute to rural transformation and education. In these efforts your Bank has taken initiatives to address to some of the pressing developmental challenges. Bank has set up some of the social projects like setting up of RSETI and supplementary girl child education .

Rural Self Employment Training Institutes (RSETIs) :

The Bank has set up a Society known as Dena Rural Development Foundation (DRDF) with a corpus of 150.00 lacs to take up various initiatives in Rural Development. DRDF in turn has established 12 Rural Self Employment Training Institutes (RSETIs) in its lead districts, 6 RSETIs in the State of Gujarat and 5 RSETIs in the state of Chhattisgarh and 1 in Silvassa in the U T. of Dadra & Nagar Haveli where your Bank is shouldering the responsibility of Lead Bank.

Sponsoring Education of Girl Child:

As a part of Corporate Social Responsibility, the Bank has continued with the Nobel Scheme viz. Dena Laxmi Shiksha Protsahan Yojana, to sponsor education of Girl students in the villages served by the Bank. Under the scheme the Bank has been providing scholarships of ` 2000/- and ` 1500/- per annum to identified girl student belonging to Below Poverty Line (BPL) family. Such students are selected from each of the schools based on first and second rank secured in 7th Standard from the villages under the command area of the Bank. The Bank has so far provided scholarships to 2213 girl students under the scheme.

The Road Ahead:

With the policy stance of Reserve Bank of India intending to adjust policy rates to levels in consistent with the current growth moderation, ensuring safe guards against demand led inflation re-

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emerging and to provide adequate liquidity to the financial system, the growth process is likely to stabilise and hence, the GDP growth outlook for 2012-13 is expected to be around 7.3%. The expectation on maintaining the economic growth is based on the assumptions of increase in investment due to easing of liquidity and stabilization of the inflation during the year.

In view of the easier liquidity conditions resulting from the moderation of the Monetary Policy stance of the Reserve Bank of India with the intention of sustaining growth and also reigning in the inflationary pressures, the Bank will be required to have a prudent and balanced approach in credit delivery and monitoring system. The regulatory measures on implementation of Liquidity Risk Management and Basel III Framework will also have impact on the Bank's performance.

The Bank will continue with its strategy to remain focused on expanding its outreach by opening branches in new areas and concentrate on thrust areas such as MSME, Retail and Agriculture. The easing of liquidity can enable Bank to bring down the cost of deposit by focusing on increasing CASA Deposits. Bank shall also accelerate efforts in increasing non interest / fee based income.

Bank has appointed IDBI Intech ( a PSU owned by IDBI ) to suggest strategies and assist in the implementation of Business Process Re-Engineering exercise involving people, processes and technology.

In line with the Government of India initiatives on Financial Inclusion, the Bank will embark upon its urban financial inclusion plan by providing banking services to migrant workers / labourers in select urban areas of Gujarat and Maharashtra through third party service providers.

Acknowledgements:

I express my sincere thanks to the Bank’s valued customers, shareholders and well wishers for their valuable contribution to the progress of the Bank and seek their continued support and co-operation in future.

I acknowledge with gratitude, the timely advice, valuable guidance and support received from Government of India and Reserve Bank of India.

I also acknowledge the valuable guidance, support and co-operation received from the Directors on the Board of the Bank.

I am also thankful to the Financial Institutions / Banks and Correspondents for their co-operation and support to the Bank.

I wish to place on record, the deep appreciation of the valuable contribution of the staff, at all levels, without which the progress achieved, would have been unattainable. I look forward to your continued co-operation in faster business development and progress of the Bank.

Nupur Mitra

Chairperson & Managing Director

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Je<e& 2011-12 kesÀ efueS efveosMekeÀeW keÀer efjHeesì& DIRECTORS’ REPORT 2011-2012

To

The Members1. The Board of Directors have pleasure in presenting the Annual Report along with the Audited Financial Statement of Accounts and the Cash Flow statement of the Bank for the year ended March 31, 2012.

2. Performance Highlights

2.1 Aggregate Business Mix (Deposits + Advances) of the Bank scaled a level of ` 1,34,326 Crore during the financial year ended 31st March, 2012. The total Business Mix of the Bank increased by ` 24,953.01 Crore to ` 1,34,326.00 Crore at the end of the year 2011-12 from ` 1,09,372.99 Crore as on 31st March, 2011, registering a growth of 22.81% .

2.2 Total Deposit of the Bank increased by ` 12,957.18 Crore from ` 64,209.62 Crore as on 31st March, 2011 to ` 77,166.80 Crore as on 31st March, 2012, registering a growth of 20.18 %.

2.3 Advances of the Bank increased by ` 11,996.43 Crore from ` 45,163.37 Crore as on 31st March, 2011 to ` 57,159.20 Crore as on 31st March, 2012, registering a growth of 26.56%.

2.4 Micro, Small and Medium Enterprises (MSME) Credit posted a growth of ` 1,507.41 Crore from ` 6,783.72 Crore as on 31st March, 2011 to ` 8291.13 Crore as on 31st March, 2012, registering a growth of 22.22%.

2.5 Retail Credit posted a growth of ` 1,146.91 Crore from ` 6,135.59 Crore as on 31st March, 2011 to ` 7,282.50 Crore as on 31st March, 2012, registering a growth of 18.69%.

2.6 Recovery efforts in NPA Accounts of the Bank yielded good results. Cash recovery during the year 2011-12 stood at ` 222.56 Crore and Upgradation to the tune of `191.47 Crore. The recovery in written off accounts during the year was ` 81.93 Crore including recovery of interest in written off accounts of ` 12.17 Crore.

(` keÀjes[ ceW) (Amt in ` Crore)

efJeJejCe Particulars

cee®e&, 2011 keÀer eqmLeefleAs of March, 2011


peceeSb Deposits 64,209.62 77,166.80

Deefieće Advances 45,163.37 57,159.20

efveJesMe Investments 18,860.22 23,207.80

heéLeefcekeÀlee #es$e Priority Sector 15,150.00 17,153.00

ke=Àef<e Agriculture 6,389.38 6,989.00

efjìsue Retail 6,135.59 7,282.50

Sce.Sme.Sce.F&. MSME 6,783.72 8,291.13

kegÀue Sve heer S Gross NPA 842.24 956.50

efveJeue Sve heer S Net NPA 548.95 571.73

kegÀue DeefiećeeW ceW kegÀue Sve heer S keÀe %% of Gross NPA to Gross Advance

1.86 1.67

efveJeue DeefiećeeW ceW efveJeue Sve heer S keÀe %% of Net NPA to Net Advance

1.22 1.01

Hetbpeer He³ee&Hlelee DevegHeele %Capital Adequacy Ratio %

13.41 11.51

meYeer meom³eieCe,

1. 31 cee®e&, 2012 keÀes meceehle efJeÊeer³e Je<e& kesÀ uesKeeW kesÀ uesKee -hejeref#ele efJeÊeer³e efJeJejCe leLee vekeÀoer he´Jeen efJeJejCe kesÀ meeLe yeQkeÀ keÀer Jeee|<ekeÀ efjheesì& he´mlegle keÀjles ngS efveosMekeÀ ceb[ue keÀes Del³eble he´meVelee nes jner nw.

2. efJeÊeer³e efve<heeove keÀer efJeefMeäleeSb

2.1 31 cee®e&, 2012 keÀes meceehle efJeÊe Je<e& kesÀ oewjeve yeQkeÀ keÀe kegÀue efceefÞele keÀejesyeej (peceeSb + Deefieće) ` 1,34,326 keÀjesæ[ keÀe ue#³emlebYe heej keÀj ie³ee nw. yeQkeÀ kesÀ kegÀue efceefÞele keÀejesyeej ceW ` 24,953.01 keÀjesæ[ keÀer Je=eqOo ngF& efpememes Jen 31 cee®e&, 2011 kesÀ ` 1,09,372.99 keÀjes[ kesÀ mlej ceW 22.81% Je=ef× kesÀ meeLe Je<e& 2011-2012 kesÀ Deble ceW yeæ{keÀj ` 1,34,326.00 keÀjesæ[ kesÀ mlej lekeÀ hengb®e ie³ee,

2.2 yeQkeÀ keÀer kegÀue peceejeefMe³eeW ceW ` 12,957.18 keÀjesæ[ keÀer Je=eqOo ngF& pees efkeÀ 31 cee®e&, 2011 kesÀ ` 64,209.62 keÀjesæ[ keÀer jeefMe mes yeæ{keÀj 31 cee®e&, 2012 keÀes ` 77166.80 keÀjesæ[ lekeÀ hengb®e ieF& peesefkeÀ 20.18% Je=ef× oMee&leer nw.

2.3 yeQkeÀ kesÀ DeefiećeeW ceW ` 11996.43 keÀjesæ[ keÀer Je=eqOo ngF&, efpememes yeQkeÀ kesÀ kegÀue Deefieće 31 cee®e&, 2011 keÀes ` 45,163.37 keÀjesæ[ mes yeæ{keÀj 31 cee®e&, 2012 keÀes ` 57,159.20 keÀjesæ[ lekeÀ hengb®e ie³es, pees efkeÀ 26.56% keÀer Je=eqOo oMee&les nQ.

2.4 met#ce, ueIeg SJeb ceO³ece GÐece (Sce.Sme.Sce.F& ) meeKe ceW ` 1,507.41 keÀjes[ keÀer Je=ef× ngF& peesefkeÀ efoveebkeÀ 31 cee®e&, 2011 keÀer ` 6783.72 keÀjes[ mes ye{keÀj 31 cee®e&, 2012 keÀes ` 8291.13 keÀjes[ lekeÀ hengb®e ieF& peesefkeÀ 22.22% Je=ef× oMee&leer nw.

2.5 efjìsue meeKe ceW ` 1,146.91 keÀjes[ keÀer Je=ef× ngF& peesefkeÀ efoveebkeÀ 31 cee®e& 2011 keÀer ` 6,135.59 keÀjes[ mes ye{keÀj 31 cee®e&, 2012 keÀes ` 7,282.50 keÀjes[ lekeÀ hengb®e ieF& peesefkeÀ 18.69% Je=ef× oMee&leer nw.

2.6 yeQkeÀ kesÀ Sve.heer.S KeeleeW ceW Jemetueer he´³eemeeW kesÀ De®ís heefjCeece efvekeÀues nQ. Je<e& 2011 - 12 kesÀ oewjeve vekeÀo Jemetueer ` 222.56 keÀjes[ Leer Deewj KeeleeW ceW GVe³eve ` 191.47 keÀjes[ Lee. Je<e& kesÀ oewjeve yeÆs Keeles [eues ieS KeeleeW keÀer Jemetueer ©. 81.93 keÀjes[ Leer efpemeceW yeÆs Keeles [eues ieS KeeleeW keÀer y³eepe jkeÀce ` 12.17 keÀjes[ Yeer Meeefceue nw.


3. Income Analysis

3.1 The Operating Profit of the Bank increased to ` 1528.43 Crore for the year from `1223.79 Crore in the previous year registering an increase of ` 304.64 Crore (24.89%).

3.2 The Net Profit increased to ` 803.14 Crore for the year from ` 611.63 Crore in the previous year recording an increase of ` 191.51 Crore (31.31%).

The financial performance of the Bank for the year 2011-2012 is summarized below:

(jkeÀce ` keÀjes[ ceW) (Amt in ` Crore)




heefj®eeueve ueeYe Operating Profit 1,223.79 1,528.43

y³eepe Dee³e Interest Income 5,033.53 6,794.13

y³eepe J³e³e Interest Expenditure 3,270.16 4,693.13

efveJeue y³eepe Dee³e Net Interest Income 1,763.37 2,101.00

iewj y³eepe Dee³e Non Interest Income 533.84 582.17

heéJeOeeve SJeb DeekeÀeqmcekeÀleeSb Provisions and contingencies

612.16 725.29

keÀj hetJe& ueeYe Profit before Tax 898.59 966.17

keÀjeW kesÀ efueS heéJeOeeve Provision for Taxes 286.96 163.03

efveJeue ueeYe Net Profit 611.63 803.14

4. hećegKe efJeÊeer³e met®ekeÀ 4. Key Financial Indicators

kegÀí hećegKe efJeÊeer³e Devegheele veer®es efo³es ie³es nQ Some of the Key Financial ratios are presented below:

(% ceW) (in %)




efveJeue y³eepe ceeefpe&ve Net Interest Margin 3.17 3.17

Deeefmle³eeW Hej ÒeefleueeYe Return on Assets 1.00 1.08

ueeiele Dee³e Devegheele Cost to Income Ratio 46.73 43.04

yesmeue II kesÀ Debleie&le meer.Deej.S.Deej CRAR under Basel II

13.41 11.51

Sve heer S keÀJejspe Devegheele(ÒeeJe.)Yeejleer³e efjpeJe& yeQkeÀ kesÀ ve³es efoMeeefveosMeeW kesÀ DevegmeejNPA Coverage Ratio (Provision) as per new RBI guidelines

74.62 75.53

peceejeefMe³eeW keÀer ueeiele Cost Of Deposit 5.76 7.06

efveefOe³eeW keÀer ueeiele Cost of Funds 5.87 7.11

DeefiećeeW hej heéfleHeÀue Yield on Advance 10.24 11.77

efveefOe³eeW hej heéfleHeÀue Yield on Fund 8.62 9.78

FeqkeÌJeìer hej heéfleHeÀue Return on Equity 26.71 20.72

heéfleMes³ej Depe&ve Earning Per Share (`) 21.26 24.08

yener cetu³e Book Value (`) 123.85 126.91

DIRECTORS’ REPORT 2011-2012Je<e& 2011-12 kesÀ efueS efveosMekeÀeW keÀer efjHeesì&

3. Dee³e keÀe efJeMues<eCe

3.1 yeQkeÀ keÀe heefj®eeueve ueeYe efheíues Je<e& kesÀ ` 1223.79 keÀjes[ ceW ` 304.64 keÀjesæ[ (24.89%) keÀer Je=eqOo ope& keÀjles ngS, Je<e& kesÀ efueS ` 1528.43 keÀjesæ[ lekeÀ hengb®e ie³ee.

3.2 Je<e& kesÀ efueS efveJeue ueeYe ` 803.14 keÀjesæ[ lekeÀ hengb®e ie³ee, peesefkeÀ efheíues Je<e& kesÀ efveJeue ueeYe ` 611.63 keÀjesæ[ ceW ` 191.51 keÀjesæ[ (31.31%) keÀer Je=eqOo oMee&lee nw.

Je<e& 2011-2012 kesÀ efueS yeQkeÀ kesÀ efJeÊeer³e efve<heeove keÀe meejebMe efvecve he´keÀej nwë


5. During the year 2011-12, the Bank opened 51 new Branches and Branch network of the Bank increased to 1342. All the branches of the Bank are covered under CBS.

6. The ATM Network of the Bank increased to 543, it includes 113 offsite ATMs. Bank's customers have access to 90,000 ATMs in the shared network, 4.70 Lacs plus Merchant Establishments (MEs) in India. World wide, our customers have access to more than 1 million ATMs and 26 million MEs.

7. Dividend

The Board of Directors are pleased to recommend dividend of ` 3.00 per share i.e., 30% on face value of ` 10 for 2011-12. The tax on dividend will be paid by the Bank. The total outflow on account of dividend will be ` 122.05 Crore ( including dividend tax ).

8. Net Worth and CRAR

8.1 Net Worth of the Bank improved to ` 4,256.14 crore as on 31.03.2012 from ` 3,366.43 crore as on 31.03.2011, registering a growth of ` 889.71 Crore (26.43%).

8.2 Capital to Risk (Weighted) Asset Ratio (CRAR) as of March, 2012 works out to 11.51% as compared to 13.41% as of March, 2011.

8.3 During the year, the Bank allotted 1.66 Crore Equity Shares of face value of `10/- at a price of ` 90.73 (including premium of ` 80.73) aggregating ` 151.24 Crore to Life Insurance Corporation of India on preferential basis. With the above allotment, Government of India holding in the Bank stands reduced to 55.24 % from 58.01%.

8.4 The Tier I capital adequacy ratio of the Bank under Basel II is 8.86% as against 9.77% as of March, 2011. The table below gives detail CRAR as per Basel-I and Basel-II.

(% ceW) (in %)

yesmeue Basel I yesmeue Basel II

cee®e& March 2011 cee®e& March 2012 cee®e& March 2011 cee®e& March 2012

meer.Deej.S.Deej. ìer³ej-I hetbpeer CRAR Tier- I Capital 8.04 7.75 9.77 8.86

meer.Deej.S.Deej. ìer³ej-II hetbpeer CRAR Tier-II Capital 3.00 2.32 3.64 2.65

kegÀue Total 11.04 10.07 13.41 11.51

9. Changes in Board of Directors

9.1 The Board of Directors of the Bank, as on 31st March 2012, comprised of Chairperson & Managing Director and Executive Director, both being whole-time Directors and ten other directors as under:

• One Government of India Nominee Director,

• One Reserve Bank of India Nominee Director;

• One Workmen Employee Director,

• One Officer Employee Director;

• One Chartered Accountant Director,

• Two Directors appointed by Govt. of India, and

• Three Shareholders’ elected Directors;

9.2 Shri D. L. Rawal, Chairman & Managing Director, retired from the Board on 31st October, 2011 upon attaining superannuation. The Board of Directors places on record their appreciation for the

DIRECTORS’ REPORT 2011-2012Je<e& 2011-12 kesÀ efueS efveosMekeÀeW keÀer efjHeesì&

5. Je<e& 2011-12 kesÀ oewjeve yeQkeÀ ves 51veF& MeeKeeSb Keesueer Deewj yeQkeÀ keÀer kegÀue MeeKeeDeeW keÀer mebK³ee 1342 lekeÀ ye{ ie³eer nQ . yeQkeÀ keÀer meYeer MeeKeeSb meer yeer Sme kesÀ Debleie&le keÀe³e&jle nQ.6. yeQkeÀ kesÀ kegÀue S ìer Sce keÀer mebK³ee yeæ{keÀj 543 nes ieF&, efpeveceW 113 Dee@HeÀmeeF&ì S ìer Sce Yeer Meeefceue nQ .yeQkeÀ kesÀ ieénkeÀ Mes³e[& vesìJeke&À ceW 90,000 S ìer Scees , Yeejle ceW 4.70 ueeKe mes DeefOekeÀ J³eeheej mebmLeeDeeW (Sce.F&) leLee efJeosMe ceW 1 efceefue³eve mes DeefOekeÀ S.ìer.SceeW Deewj 26 efceefue³eve Sce.F&. keÀe Ghe³eesie keÀj mekeÀles nQ.

7. ueeYeebMe

efveosMekeÀ ceb[ue keÀes Je<e& 2011-12 kesÀ efueS ` 3.00 heéfle Mes³ej DeLee&le ` 10 kesÀ DebefkeÀle cetu³e kesÀ Òeefle Mes³ej Hej 30% ueeYeebMe keÀer efmeHeÀeefjMe keÀjles ngS he´meVelee nes jner nw. ueeYeebMe keÀj keÀe Yegieleeve yeQkeÀ Üeje efkeÀ³ee pee³esiee. ueeYeebMe kesÀ keÀejCe kegÀue Yegieleeve keÀer peeves Jeeueer jeefMe, (ueeYeebMe keÀj meefnle) ` 122.05 keÀjes[ nesieer.

8. efveJeue mebheefÊe SJeb meer Deej S Deej

8.1 yeQkeÀ keÀer efveJeue mebheefÊe 31.3.2011 kesÀ ` 3,366.43 keÀjesæ[ kesÀ mlej mes yeæ{keÀj efoveebkeÀ 31.3.2012 keÀes ` 4,256.14 keÀjesæ[ kesÀ mlej lekeÀ hengb®e ieF&, pees efkeÀ ` 889.71 keÀjesæ[ (26.43%) keÀer Je=eqOo oMee&leer nw.

8.2 cee®e& 2012 keÀes hetbpeer keÀe peesefKece (Yeeefjle) Deeeqmle Devegheele (meer Deej S Deej) 11.51% nw, peyeefkeÀ cee®e& 2011 ceW ³en 13.41% Lee.

8.3 Je<e& kesÀ oewjeve, yeQkeÀ ves DeefOeceeveer DeeOeej hej Yeejleer³e peerJeve yeercee efveiece keÀes ` 90.73 (` 80.73 kesÀ heérefce³ece meefnle) kesÀ cetu³e hej ` 10/- DebefkeÀle cetu³e kesÀ kegÀue ` 151.24 keÀjes[ kesÀ 1.66 keÀjes[ F&eqkeÌJeìer Mes³ejeW keÀe Deeyebìve efkeÀ³ee nw. GhejesÊeÀ Deeyebìve kesÀ keÀejCe yeQkeÀ ceW Yeejle mejkeÀej keÀer Oeeefjlee 58.01% mes IeìkeÀj 55.24% jn ieF& nw.

8.4 yesmeue II kesÀ Debleie&le yeQkeÀ keÀer ìer³ej I hetbpeer he³ee&hlelee Devegheele cee®e& 2011 ceW 9.77% keÀer leguevee ceW 8.86% ngF& nw. efvecveefueefKele leeefuekeÀe ceW yesmeue-I SJeb yesmeue-II kesÀ Devegmeej meerDeejSDeej kesÀ efJeJejCe efoS ieS nQ.

8. efveosMekeÀ ceb[ue ceW heefjJele&ve

9.1 31 cee®e&, 2012 keÀes efveosMekeÀ ceb[ue ceW DeO³e#e SJeb heýebOe efveosMekeÀ leLee keÀe³e&heeuekeÀ efveosMekeÀ, oesveeW hetCe& keÀeefuekeÀ efveosMekeÀ leLee efvecve Devegmeej ome Dev³e efveosMekeÀ Meeefceue Lesë-• SkeÀ Yeejle mejkeÀej keÀe veeefceleer efveosMekeÀ• SkeÀ Yeejleer³e efjpeJe& yeQkeÀ keÀe veeefceleer efveosMekeÀ• SkeÀ keÀeceieej keÀce&®eejer efveosMekeÀ• SkeÀ DeefOekeÀejer keÀce&®eejer efveosMekeÀ• SkeÀ meveoer uesKeekeÀej efveosMekeÀ• Yeejle mejkeÀej Üeje efve³egÊeÀ oes efveosMekeÀ, Deewj

• leerve Mes³ej OeejkeÀeW Üeje ®egves ie³es efveosMekeÀ

9.2 Þeer [er.Sue.jeJeue, DeO³e#e SJeb heýebOe efveosMekeÀ, mesJeeefveJe=efÊe keÀer Dee³eg heéhle keÀjves hej efoveebkeÀ 31 DeÊetÀyej 2011 keÀes efveosMekeÀ ceb[ue mes mesJeeefveJe=Êe ngS. efveosMekeÀ ceb[ue Þeer [er.Sue.jeJeue kesÀ Üeje yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW DeO³e#e SJeb heýebOe efveosMekeÀ


exemplary leadership and direction provided by Shri D. L. Rawal, during his tenure as Chairman & Managing Director on the Board of the Bank.

9.3 In terms of Notification No. F.No.13/19/2011-BO.I. dated 14th October, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Smt. Nupur Mitra, Executive Director, Indian Overseas Bank and Chairperson & Managing Director designate has been appointed as Executive Director on attachment basis on the Board of the Bank w.e.f. 16th October, 2011 till 31st October, 2011.

9.4 In terms of Notification No. F.No.4/4/2010-BO.I. dated 2nd September, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Smt. Nupur Mitra has been appointed as Chairperson & Managing Director on the Board of the Bank for a period w.e.f. 1st November, 2011 till 31st December, 2012 i.e. the date of her superannuation or until further orders, whichever is earlier under Clause (a), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970/1980 read with sub-clause (1) of clause 3, clause 5, clause 6, clause 7 and sub-clause (1) of clause 8 of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980.

9.5 Shri B. P. Vijayendra, Reserve Bank of India Nominee Director, appointed under Clause (c), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970/1980 read with sub-clause (1) of clause 3 of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980, ceased to be a Director of the Bank w.e.f. May 29, 2011. The Board of Directors places on record their appreciation for valuable guidance provided by Shri B. P. Vijayendra, during his tenure as Director on the Board of the Bank.

9.6 In terms of Notification No. F.No.6/3/2011-BO.I. dated 30th May, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Shri N. S. Vishwanathan has been nominated as Reserve Bank of India Nominee Director on the Board of the Bank under Clause (c), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970/1980 read with sub-clause (1) of clause 3 of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980, in place of Shri B. P. Vijayendra.

9.7 In terms of Notification No. F.No.6/26/2010-BO.I. dated 30th June, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Shri J. Balasubramanian has been nominated as part-time non-official Director under Chartered Accountant Category on the Board of the Bank under Clause (g), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970/1980 read with sub-clause (b) of clause 9(2) of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980.

9.8 In terms of Notification No. F.No.6/53/2010-BO.I. dated 2nd August, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Shri Vijay Kapoor has been nominated as part-time non-official Director on the Board of the Bank for a period of three years or until further orders, whichever is earlier, under Clause (h) and (3-A), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of


kesÀ ©he ceW GvekesÀ keÀe³e&keÀeue kesÀ oewjeve efo³es ie³es GÊece vesle=lJe kesÀ efueS GvekeÀer mejenvee keÀjlee nw.

9.3 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.13/19/2011-yeer.Dees.DeeF&. efoveebkeÀ 14 DeÊetÀyej, 2011 kesÀ Devegmeej, Þeerceleer vethegj efce$ee, keÀe³e&heeuekeÀ efveosMekeÀ, Fbef[³eve DeesJejmeerme yeQkeÀ Deewj Heoveeefcele DeO³e#e SJeb heýebOe efveosMekeÀ keÀes meeqcceefuele DeeOeej hej yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW keÀe³e&heeuekeÀ efveosMekeÀ kesÀ ©he ceW efoveebkeÀ 16 DeÊetÀyej, 2011 mes efoveebkeÀ 31 DeÊetÀyej, 2011 lekeÀ efve³egÊeÀ efkeÀ³ee ie³ee nw.

9.4 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.4/4/2010-yeer.Dees.DeeF&. efoveebkeÀ 2 efmelebyej, 2011 kesÀ Devegmeej, Þeerceleer vethegj efce$ee keÀes jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee, 1970/1980 kesÀ Keb[ 3 kesÀ Ghe Keb[ (1), Keb[ 5, Keb[ 6, Keb[ 7 Deewj Keb[ 8 kesÀ Ghe Keb[ (1) kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe Deewj DeblejCe) kesÀ Keb[ (S), Oeeje 9 keÀer Ghe Oeeje(3) kesÀ Debleie&le efveosMekeÀ ceb[ue ceW DeO³e#e SJeb heýebOe efveosMekeÀ kesÀ ©he ceW efoveebkeÀ 1 veJebyej, 2011 mes 31 efomebyej 2012 lekeÀ DeLee&led GvekesÀ mesJeeefveJe=Êe nesves keÀer leejerKe keÀes ³ee Deieues DeeosMe lekeÀ, pees Yeer henues nes , efve³egÊeÀ efkeÀ³ee ie³ee nw.

9.5 Þeer yeer.heer.efJepe³eWê, Yeejleer³e efjpeJe& yeQkeÀ veeefceleer efveosMekeÀ, pees jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee, 1970/1980 kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece, 1970/1980 keÀer Oeeje 9 keÀer GheOeeje 3 kesÀ Keb[(meer) kesÀ Debleie&le efve³egÊeÀ efkeÀS ieS Les, efoveebkeÀ 29 ceF&, 2011 mes yeQkeÀ kesÀ efveosMekeÀ veneR jns. efveosMekeÀ ceb[ue Þeer yeer.heer.efJepe³eWê Üeje yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW efveosMekeÀ kesÀ ©he ceW GvekesÀ keÀe³e&keÀeue kesÀ oewjeve efo³es ie³es cenlJehetCe& ³eesieoeve kesÀ efueS GvekeÀer mejenvee keÀjlee nw.

9.6 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.6/3/2011-yeer.Dees.DeeF&. efoveebkeÀ 30 ceF&, 2011 kesÀ Devegmeej, Þeer Sve.Sme.efJeéeveeLeve keÀes Þeer yeer.heer.efJepe³eWê kesÀ mLeeve hej jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee 1970/1980 kesÀ Keb[ 3 keÀer GheOeeje(1) kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece 1970/1980 keÀer Oeeje 9 keÀer Ghe Oeeje (3), Keb[ (meer) kesÀ DeOeerve yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW Yeejleer³e efjpeJe& yeQkeÀ veeefceleer efveosMekeÀ kesÀ ©he ceW veeefcele efkeÀ³ee ie³ee nw.

9.7 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.6/26/2010-yeer.Dees.DeeF&. efoveebkeÀ 30 petve, 2011 kesÀ Devegmeej, Þeer pes.yeeuemegyećeefCe³eve keÀes jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee 1970/1980 kesÀ Keb[ 9(2) keÀer GheOeeje(yeer) kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece 1970/1980 keÀer Oeeje 9 keÀer Ghe Oeeje (3), Keb[ (peer) kesÀ DeOeerve yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW meveoer uesKeekeÀej ÞesCeer kesÀ Debleie&le DebMekeÀeefuekeÀ iewj keÀe³ee&ue³eerve efveosMekeÀ kesÀ ©he ceW veeefcele efkeÀ³ee ie³ee nw.

9.8 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.6/53/2010-yeer.Dees.DeeF&. efoveebkeÀ 2 Deiemle, 2011 kesÀ Devegmeej, Þeer efJepe³e keÀhetj keÀes jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee 1970/1980 kesÀ Keb[ 3 keÀer GheOeeje(1) kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece 1970/1980 keÀer Oeeje 9 keÀer Ghe Oeeje (3), Keb[ (S®e) Deewj (3-S) kesÀ DeOeerve yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW DebMekeÀeefuekeÀ iewj


Undertakings) Act, 1970/1980 read with sub-clause (1) of clause 3 of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980.

9.9 In terms of Notification No. F.No.6/33/2010-BO.I. dated 12th October, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Shri Rakesh Goel has been nominated as part-time non-official Director on the Board of the Bank for a period of three years or until further orders, whichever is earlier, under Clause (h) and (3-A), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970/1980 read with sub-clause (1) of clause 3 of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980.

9.10 In terms of Notification No. F.No.9/30/2009-BO.I dated 23rd November, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Shri Satya Prakash Sharma has been appointed as Workmen Employee Director on the Board of the Bank till 30th June, 2014 i.e. the date of his superannuation or till he ceases to be a workmen employee of the Bank or until further orders, whichever is earlier, under Clause (e), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970/1980 read with sub-clause (1) & (2) of clause 9 of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980.

9.11 Dr. Tarsem Chand, Government Nominee Director, appointed under Clause (b) of Sub-section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 w.e.f. June 10, 2008, ceased to be a Director of the Bank from 1st December, 2011. The Board of Directors places on record their appreciation for valuable guidance provided by Dr. Tarsem Chand, during his tenure as Director on the Board of the Bank.

9.12 In terms of Notification No. F.No.6/1/2010-BO.I dated 2nd December, 2011 received from Government of India, Ministry of Finance, Department of Financial Services, Shri S. K. Jindal has been appointed as Government Nominee Director on the Board of the Bank until further orders under Clause (b), Sub-Section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970/1980 read with sub-clause (1) of clause 3 of Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970/1980, in place of Dr. Tarsem Chand.

9.13 Dr. Sunil Gupta, Shareholder Director, elected under clause (i) of sub-section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 w.e.f. March 17, 2009, ceased to be a Director of the Bank from 16th March, 2012 on completion of his tenure. The Board of Directors places on record their appreciation for valuable guidance provided by Dr. Sunil Gupta, during his tenure as Director on the Board of the Bank.

9.14 Shri Rohit Khanna, Shareholder Director, elected under clause (i) of sub-section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 w.e.f. March 17, 2009, ceased to be a Director of the Bank from 16th March, 2012 on completion of his tenure. The Board of Directors places on record their appreciation for valuable guidance provided by Shri Rohit Khanna, during his tenure as Director on the Board of the Bank.


keÀe³ee&ue³eerve efveosMekeÀ kesÀ ©he ceW leerve Je<e& keÀer DeJeefOe kesÀ efueS ³ee Deieues DeeosMe lekeÀ, pees Yeer henues nes, veeefcele efkeÀ³ee ie³ee nw.

9.9 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.6/33/2010-yeer.Dees.DeeF&. efoveebkeÀ 12 DeÊetÀyej, 2011 kesÀ Devegmeej, Þeer jekesÀMe iees³eue keÀes jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee 1970/1980 kesÀ Keb[ 3 keÀer GheOeeje(1) kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece 1970/1980 keÀer Oeeje 9 keÀer Ghe Oeeje (3), Keb[ (S®e) Deewj (3-S) kesÀ DeOeerve yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW DebMekeÀeefuekeÀ iewj keÀe³ee&ue³eerve efveosMekeÀ kesÀ ©he ceW leerve Je<e& keÀer DeJeefOe kesÀ efueS ³ee Deieues DeeosMe lekeÀ, pees Yeer henues nes, veeefcele efkeÀ³ee ie³ee nw.

9.10 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.9/30/2009-yeer.Dees.DeeF&. efoveebkeÀ 23 veJebyej, 2011 kesÀ Devegmeej, Þeer mel³e he´keÀeMe Mecee& keÀes jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee 1970/1980 kesÀ Keb[ 9 keÀer GheOeeje(1) & (2) kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀes DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece 1970/1980 keÀer Oeeje 9 keÀer Ghe Oeeje (3), Keb[ (F&) kesÀ DeOeerve yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW keÀeceieej keÀce&®eejer efveosMekeÀ kesÀ ©he ceW efoveebkeÀ 30 petve, 2014 lekeÀ DeLee&led GvekeÀer mesJeeefveJe=efÊe keÀer leejerKe lekeÀ ³ee yeQkeÀ kesÀ keÀeceieej keÀce&®eejer yeves jnves lekeÀ ³ee Deieues DeeosMe lekeÀ, pees Yeer henues nes, efve³egÊeÀ efkeÀ³ee ie³ee nw.

9.11 [e lejmesce ®ebo, Yeejle mejkeÀej veeefceleer efveosMekeÀ, pees efkeÀ yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe)DeefOeefve³ece, 1970 keÀer Oeeje 9 keÀer GheOeeje (3) kesÀ Keb[ (yeer) kesÀ DeOeerve 10 petve, 2008 mes efve³egÊeÀ efkeÀS ieS Les, GvekeÀe keÀe³e&keÀeue hetCe& nesves hej 1 efomebyej, 2011 mes yeQkeÀ kesÀ efveosMekeÀ veneR jns. efveosMekeÀ ceb[ue [e lejmesce ®ebo Üeje yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW efveosMekeÀ kesÀ ©he ceW GvekesÀ keÀe³e&keÀeue kesÀ oewjeve efoS ieS cenlJehetCe& ³eesieoeve kesÀ efueS GvekeÀer mejenvee keÀjlee nw.

9.12 Yeejle mejkeÀej, efJeÊe ceb$eeue³e, efJeÊeer³e mesJeeSb efJeYeeie mes heéhle DeefOemet®evee meb.SHeÀ.veb.6/1/2010-yeer.Dees.DeeF&. efoveebkeÀ 2 efomebyej, 2011 kesÀ Devegmeej, Þeer Sme.kesÀ.eEpeoue keÀes [e lejmesce ®ebo kesÀ mLeeve hej jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) ³eespevee 1970/1980 kesÀ Keb[ 3 keÀer GheOeeje(1) kesÀ meeLe heefþle yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece 1970/1980 keÀer Oeeje 9 keÀer Ghe Oeeje (3), Keb[ (yeer) kesÀ DeOeerve Deieues DeeosMe lekeÀ yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW Yeejle mejkeÀej kesÀ veeefceleer efveosMekeÀ kesÀ ©he ceW veeefcele efkeÀ³ee ie³ee nw.

9.13 [e megefveue ieghlee, Mes³ejOeejkeÀ efveosMekeÀ, peesefkeÀ yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe Deewj DeblejCe) DeefOeefve³ece, 1970 keÀer Oeeje 9 keÀer Ghe Oeeje (3) kesÀ Keb[ (i) kesÀ DeOeerve ®egves ieS Les, GvekeÀe keÀe³e&keÀeue hetCe& nesves hej efoveebkeÀ 16 cee®e&, 2012 mes yeQkeÀ kesÀ efveosMekeÀ veneR jns. efveosMekeÀ ceb[ue [e megefveue ieghlee Üeje yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW efveosMekeÀ kesÀ ©he ceW GvekesÀ keÀe³e&keÀeue kesÀ oewjeve efo³es ie³es cenlJehetCe& ³eesieoeve kesÀ efueS GvekeÀer mejenvee keÀjlee nw.

9.14 Þeer jesefnle KeVee, Mes³ej OeejkeÀ efveosMekeÀ, peesefkeÀ yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe Deewj DeblejCe) DeefOeefve³ece, 1970 keÀer Oeeje 9 keÀer Ghe Oeeje (3) kesÀ Keb[ (i) kesÀ DeOeerve ®egves ieS Les, GvekeÀe keÀe³e&keÀeue hetCe& nesves hej efoveebkeÀ 16 cee®e& 2012 mes yeQkeÀ kesÀ efveosMekeÀ veneR jns. efveosMekeÀ ceb[ue Þeer jesefnle KeVee Üeje yeQkeÀ kesÀ efveosMekeÀ ceb[ue ceW efveosMekeÀ kesÀ ©he ceW GvekesÀ keÀe³e&keÀeue kesÀ oewjeve efo³es ie³es cenlJehetCe& ³eesieoeve kesÀ efueS GvekeÀer mejenvee keÀjlee nw.


9.15 During the Financial Year under review, in terms of Clause (i) of sub-section (3) of Section 9 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970, the Bank conducted an Extraordinary General Meeting of Shareholders of the Bank other than the Central Government, for election of three Shareholder Directors, at Sir Sorabji Pochkhanwala Bankers’ Training College, Mumbai, on March 9, 2012. After the successful exercise of election, Dr. Pritam Singh was re-elected and two Shareholder Directors i.e. (i) Shri Rohit M. Desai, (ii) Shri Mukesh Mohan were elected as Shareholder Directors representing shareholders other than Central Government. These Directors will hold office for three years from March 17, 2012.

10.00 Directors' Responsibility Statement

The Directors, in preparation of the annual accounts for the year ended March 31, 2012, confirm the following:

I. That in the preparation of the annual accounts, the applicable standards have been followed along with proper explanation relating to material departures.

II. That they have selected such accounting policies and applied them consistently and made judgments and estimates that are reasonable and prudent as to give a true and fair view of the state of affairs of the Bank at the end of the financial year and of the profit or loss of the Bank during the period.

III. That they have taken proper and sufficient care for the maintenance of adequate accounting records in accordance with the provisions of applicable laws governing banks in India for preventing and detecting frauds and other irregularities.

IV. That they have prepared the annual accounts on a going concern basis.

11. Acknowledgments

11.1 The Board of Directors expresses its patronage and sincere thanks to the Bank’s valued customers, shareholders and well wishers for their valuable contribution towards the progress of the Bank and seek their continued support and co-operation in future.

11.2 The Board of Directors acknowledges with gratitude, the timely advice, valuable guidance and support received from Government of India and Reserve Bank of India.

11.3 The Board of Directors are also thankful to the Financial Institutions / Banks and Correspondents for their cooperation and support to the Bank.

11.4 The Board of Directors wish to place on record, the deep appreciation of the valuable contribution made by the staff, at all levels, for the progress achieved in Bank's business. The Directors look forward to their continued cooperation in faster business development and progress of the Bank.

For and on behalf of Board of Directors

(Nupur Mitra)Chairperson & Managing Director

Date: 17.05.2012Place: Mumbai


9.15 meceer#eeOeerve efJeÊe Je<e& kesÀ oewjeve, yeQeEkeÀie kebÀheveer (Ghe¬eÀceeW keÀe DeefOeieńCe SJeb DeblejCe) DeefOeefve³ece, 1970 keÀer Oeeje 9 keÀer Ghe Oeeje (3) kesÀ Keb[ (i) kesÀ Devegmeej, yeQkeÀ ves efoveebkeÀ 09 cee®e&, 2012 keÀes mej meesjeyepeer hees®eKeeveeJeeuee yeQkeÀme& ì^seEveie keÀe@uespe, cegbyeF& ceW kesÀê mejkeÀej kesÀ DeueeJee leerve Mes³ejOeejkeÀ efveosMekeÀeW kesÀ ®egveeJe kesÀ efueS yeQkeÀ kesÀ Mes³ejOeejkeÀeW keÀer DemeeOeejCe meeceev³e yewþkeÀ keÀe Dee³eespeve efkeÀ³ee. ®egveeJe heéf¬eÀ³ee mebheVe nesves kesÀ yeeo, [e heérlece eEmen hegveë ®egves ieS Deewj oes Mes³ejOeejkeÀ efveosMekeÀ DeLee&led (i) Þeer jesefnle Sce osmeeF&, (i i) Þeer cegkesÀMe ceesnve kesÀê mejkeÀej kesÀ DeueeJee Mes³ejOeejkeÀeW keÀe heéfleefveefOelJe keÀjvesJeeues Mes³ejOeejkeÀ efveosMekeÀ kesÀ ©he ceW ®egves ieS. ³es efveosMekeÀ efoveebkeÀ 17 cee®e&, 2012 mes leerve Je<e& kesÀ efueS yeQkeÀ kesÀ efveosMekeÀ jnWies.

10. efveosMekeÀeW kesÀ GÊejoeef³eÊJe keÀe efJeJejCe

efveosMekeÀ 31 cee®e&, 2012 keÀes meceehle Je<e& kesÀ efueS Jeee|<ekeÀ uesKee lew³eej keÀjves ceW efvecveefueefKele keÀer hegeqä keÀjles nQ :

I. Jeee|<ekeÀ uesKee lew³eej keÀjves ceW cenÊJehetCe& efJe®eueveeW kesÀ mebyebOe ceW mecegef®ele mheäerkeÀjCe kesÀ meeLe ueeiet ceevekeÀeW keÀe heeueve efkeÀ³ee ie³ee nw.

II. GvneWves Ssmeer uesKee veerefle³eeW keÀe ®e³eve efkeÀ³ee SJeb GvekeÀes efvejblej ueeiet efkeÀ³ee leLee Ssmes efveCe&³e SJeb Devegceeve ueiee³es pees mecegef®ele SJeb efJeJeskeÀhetCe& nQ leeefkeÀ efJeÊeer³e Je<e& kesÀ Devle lekeÀ yeQkeÀ keÀer mel³e Deewj mener eqmLeefle he´mlegle keÀj mekesÀ SJeb DeJeefOe kesÀ efueS yeQkeÀ keÀer ueeYe ³ee neefve keÀer eqmLeefle os mekesÀ.

III. GvneWves OeesKeeOeefæ[³eeW SJeb Dev³e Deefve³eefceleleeDeeW keÀes jeskeÀves SJeb helee ueieeves nsleg Yeejle ceW yeQkeÀeW hej ueeiet efJeefOe kesÀ heéJeOeeveeW kesÀ Devegmeej he³ee&hle uesKee efjkeÀe[eX kesÀ jKe-jKeeJe kesÀ efueS mecegef®ele SJeb he³ee&hle osKejsKe keÀer nw.

IV. GvneWves Jeee|<ekeÀ uesKee, efvejblej keÀejesyeej Jeeues mebmLeeve kesÀ DeeOeej hej lew³eej efkeÀ³ee Lee.

11. DeeYeej

11.1 efveosMekeÀ ceb[ue yeQkeÀ kesÀ Deheves mecceeefvele ieenkeÀeW, Mes³ejOeejkeÀeW leLee MegYeeE®elekeÀeW keÀes yeQkeÀ keÀer heieefle ceW GvekesÀ cenÊJehetCe& ³eesieoeve kesÀ efueS Dehevee Oev³eJeeo J³eÊeÀ keÀjlee nw leLee YeefJe<³e ceW GvekesÀ melele meceLe&ve SJeb men³eesie keÀer Dehes#ee keÀjlee nw.

11.2 Yeejle mejkeÀej leLee Yeejleer³e efjpeJe& yeQkeÀ mes heéhle mece³eesef®ele meueen, cenÊJehetCe& ceeie&oMe&ve SJeb meceLe&ve kesÀ efueS Yeer efveosMekeÀ ceb[ue nee|okeÀ DeeYeej J³eÊeÀ keÀjlee nw.

11.3 efveosMekeÀ ceb[ue efJeÊeer³e mebmLeeDeeW / yeQkeÀeW leLee heéfleefveefOe³eeW kesÀ heéfle Yeer yeQkeÀ keÀes efoS ieS GvekesÀ men³eesie SJeb meceLe&ve kesÀ efueS ke=Àle%elee J³eÊeÀ keÀjlee nw.

11.4 efveosMekeÀ ceb[ue yeQkeÀ kesÀ keÀejesyeej ceW heéhle heíeefle kesÀ efueS meYeer mlejeW hej mìeHeÀ meom³eeW Üeje efoS ieS cenlJehetCe& ³eesieoeve kesÀ efueS GvekeÀer mejenvee keÀjlee nw. efveosMekeÀieCe yeQkeÀ kesÀ leerJe´ keÀejesyeej efJekeÀeme leLee heíeefle ceW Gvemes meleled men³eesie keÀer DeeMee jKeles nQ.

efveosMekeÀ ceb[ue kesÀ efueS Deewj GvekeÀer Deesj mes

(vethegj efce$ee)DeO³e#e SJeb heýevOe efveosMekeÀ

efoveebkeÀ : 17.05.2012 mLeeve ë cegbyeF&


ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-12

1. Global Economic Environment

The Global Macro Economic developments have shown signs of modest recovery and concerns about the crisis have reduced to some extent in the fourth quarter mainly on account of accelerated GDP growth in US due to increase in consumer spending and reduction in unemployment rate but the concerns remain with regard to sustaining the growth. The GDP growth during the fourth quarter has declined in EURO zone in spite of injecting large scale liquidity by ECB’s through Long Term Refinancing Operations. This has been mainly on account of the fiscal corrections initiated due to the large public debt levels, tight credit conditions and high level of unemployment. The crisis in the Euro Sovereign Debt problem is far from over as can be seen in the recent developments in Spain. This will continue to weigh on the performance of the global economy.

The Emerging Market Economies world over have also registered slowdown in the growth, mainly on account of tightening of monetary conditions. GDP growth among the BRICS (Brazil, Russia, India, China and South Africa ) nations registered a sharp decline in China and Brazil and moderate decline in Russia and South Africa. However, the inflationary pressures have moderated in Brazil and Russia it has increased in China

The increase in crude oil prices since January 2012 which are expected to persist at the current level have added to global concerns.

2. Domestic Economic Scenario

Indian economy which had registered a GDP growth of 8.4 % in the preceding two years period is, expected to grow at the rate of 6.9 % during 2011-12 indicating a slowdown in growth. This has been mainly on account of slowdown in industrial growth which bottomed out to 0.8 % in the third quarter of 2011-12 registering a growth of 3.3 % for the nine months period up to December 2011. The growth in the agriculture sector moderated to 3.2 % mainly on account of 48% below normal north east monsoon during October – December 2011. The service sector however was able to maintain relatively well growth level of 8.8% for the period up to December 2011 which was at the same level during the corresponding period last year. The slowdown in industrial sector was mainly attributed to the uncertainties in the domestic policy, cumulative impact of monetary tightening and slackening of external demand.

Although during the year Agriculture witnessed a most acute deficiency in winter monsoon in last decade its overall impact in the agriculture production is not expected to be severe. With the production of food grains being estimated to reach a record level that of oilseeds and pulses was expected to be negative.

Industrial growth declined sharply during 2011-12 which was attributed to the supply side constraints mainly in energy and mineral. Down trend in Industrial Output was on account of weak demand for consumer durables, reflecting interest rate sensitivity, deceleration in external demand and subdued investment demand due to decline in business confidence.

Services sector, which has the dominant share in GDP, has maintained its momentum but appears to be losing its momentum. The lead indicators point towards a weakening of telecom and international travel, while railway freight and domestic passenger traffic show increase. With the road tendering in the recent quarters converting in to ground activity, construction is expected to improve during the 2012-13.

The inflation continued to remain the major concern up to November 2011, however moderated during December 2011- March 2012 due to softening of food prices during December – January and non-food manufactured products during February and March 2012.

1. JeweféekeÀ Deee|LekeÀ JeeleeJejCeJeweféekeÀ mLetue Deee|LekeÀ IeìveeDeeW ves meblegefuele heíeefle kesÀ mebkesÀle efo³es nQ Deewj Fmemes ®eewLeer efleceener ceW mebkeÀì keÀer eE®elee kegÀí keÀce ngF& nw. ³en DecesefjkeÀe ceW mekeÀue Iejsuet Glheeo ceW Je=ef× leLee GheYeesÊeÀeDeeW Üeje efkeÀ³es peevesJeeues Ke®e& ceW Je=ef× Deewj yesjespeieejer keÀer oj keÀce nesves kesÀ keÀejCe mebYeJe ngDee uesefkeÀve Je=ef× oj yevee³es jKeves keÀer eE®elee yeveer ngF& nw. F&meeryeer Üeje oerIee&JeefOe hegvee|Jele heefj®eeueveeW kesÀ ceeO³ece mes yeæ[er cee$ee ceW lejuelee heóeve efkeÀ³es peeves kesÀ yeeJepeto ³etjes peesve ceW ®eewLeer efleceener ceW mekeÀue Iejsuet Glheeo keÀer Je=ef× oj Ieì ieF&. ³en yeæ[er cee$ee kesÀ mejkeÀejer $eÝCe mlej, mebkegÀef®ele meeKe eqmLeefle leLee G®®e mlej keÀer yesjespeieejer kesÀ keÀejCe efJeÊeer³e eqmLeefle ceW megOeej kesÀ efueS efkeÀS ieS Ghee³eeW kesÀ keÀejCe ngDee. ³etjes ie´ghe kesÀ osMeeW keÀe $eÝCe mebkeÀì DeYeer otj veneR ngDee nw pewmes efkeÀ neue ner ceW mhesve keÀer Ieìvee mes %eele neslee nw. FmekeÀe Demej efJeée keÀer DeLe&J³eJemLee kesÀ efve<heeove hej peejer jnsiee. efJeéeYej ceW GYejleer yeepeej DeLe& J³eJemLeeDeeW ceW Yeer Je=ef× oj ceW keÀceer ngF&, peesefkeÀ cegK³eleë ceewefêkeÀ eqmLeefle keÀþesj efkeÀ³es peeves kesÀ keÀejCe ngF&. yeer.Deej.DeeF&.meer.Sme.(yeéefpeue, ªMe, Yeejle, ®eerve Deewj oef#eCe DeefÖeÀkeÀe osMeeW ceW mes ®eerve Deewj yeéefpeue ceW mekeÀue Iejsuet Glheeo lespeer mes Ieìe Deewj ªme Deewj oef#eCe DeefÖeÀkeÀe ceW ³en Ieìle ceO³ece jner. yeépeerue Deewj ªme ceW cegêe mHeÀerefle keÀe oyeeJe ceO³ece mlej keÀe jne Deewj ®eerve ceW ³en oyeeJe ye{ ie³ee.

keÀ®®es lesue keÀer keÀerceleeW ceW peveJejer 2012 mes ngF& Je=ef× mes efJeée keÀer eE®elee Deewj yeæ{ ie³eer peesefkeÀ Jele&ceeve mlej lekeÀ yeves jnves keÀer mebYeeJevee nw.

2. Iejsuet Deee|LekeÀ heefj¢M³e

Yeejleer³e DeLe&J³eJemLee, efpemeves efheíues oes Je<eeX kesÀ oewjeve 8.4% keÀer peer.[er.heer.Je=ef× ope& keÀer Leer, Je<e& 2011-12 kesÀ oewjeve 6.9% keÀer oj hej yeæ{ves keÀer mebYeeJevee nw peesefkeÀ Je=ef× ceW ceboer keÀer eqmLeefle oMee&leer nw. ³en cegK³eleë DeewÐeesefiekeÀ Je=ef× ceW ceboer kesÀ keÀejCe ngF& peesefkeÀ 2011-12 keÀer leermejer efleceener ceW 0.8% lekeÀ efiej ieF& Leer efpememes efomecyej 2011 lekeÀ veew ceefnves keÀer DeJeefOe ceW Je=ef× oj 3.3% jner. ke=Àef<e #es$e ceW Je=ef× 3.2% kesÀ ceO³ece mlej hej yeveer jner, peesefkeÀ DeÊetÀyej-efomecyej 2011 kesÀ oewjeve meeceev³e mes keÀce GÊej hetJe& ceevemetve kesÀ keÀejCe ngF&. leLeeefhe, mesJee #es$e ceW efomecyej 2011 lekeÀ keÀer DeJeefOe kesÀ efueS Dev³e meskeÌìjeW keÀer leguevee ceW 8.8% keÀer Je=ef× oj jner, peesefkeÀ efheíues Je<e& keÀer meceeve DeJeefOe ceW Gmeer DeJemej hej Leer. DeewÐeesefiekeÀ #es$e ceW ceboer kesÀ cegK³e keÀejCe Iejsuet veerefle ceW DeeqmLejlee, ceewefêkeÀ eqmLeefle mebkegÀef®ele efkeÀ³ee peevee Deewj yeenjer ceebie keÀce nesvee Les.

³eÐeefhe Je<e& kesÀ oewjeve ke=Àef<e kesÀ efueS MeerlekeÀeueerve ceevemetve ceW efheíues oMekeÀ ceW Yeejer keÀceer heeF& ie³eer, ke=Àef<e Glheeove hej FmekeÀe meceie´ heÝeeJe DeefOekeÀ nesves keÀer mebYeeJevee veneR nw. KeeÐeeveeW keÀe Glheeove keÀeHeÀer G®®e mlej hej nesves keÀer mebYeeJevee nw uesefkeÀve efleuenve leLee oeueeW keÀe Glheeove vekeÀejelcekeÀ jnves keÀer mebYeeJevee nw.

2011-12 kesÀ oewjeve DeewÐeesefiekeÀ Glheeove ceW Yeejer keÀceer ngF& peesefkeÀ Gpee& Deewj KeefvepeeW keÀer Deehete|le ceW yeeOee kesÀ keÀejCe ngF&. DeewÐeesefiekeÀ Glheeove ceW keÀceer, GheYeesÊeÀe GlheeoeW keÀer keÀcepeesj ceebie, y³eepe oj ceW Je=ef× yeenjer ceebie keÀce nesves leLee keÀejesyeej efJeéeeme ceW keÀceer kesÀ keÀejCe Ieìs ngS efveJesMe ceebie kesÀ keÀejCe ngDee.

mesJee #es$e, efpemekeÀe mekeÀue Iejsuet Glheeo ceW hećegKe Yeeie nw, ves Deheveer Je=ef× oj peejer jKeer uesefkeÀve GmekeÀer Je=ef× oj keÀce nesleer ngF& he´leerle nesleer nw. hećegKe met®ekeÀebkeÀ ìsueerkeÀe@ce leLee Debleje&äêr³e ³ee$eeDeeW ceW ceboer kesÀ mebkesÀle osles nQ peyeefkeÀ jsuJes ceeue leLee Iejsuet ³ee$eer ³eelee³eele ceW Je=ef× kesÀ mebkesÀle nQ. neue ner keÀer efleceeefn³eeW ceW meæ[keÀeW keÀer efveefJeoe³eW peejer efkeÀ³es peeves kesÀ keÀejCe 2012-13 kesÀ oewjeve efvecee&Ce #es$e ceW megOeej nesves keÀer mebYeeJevee nw.

veJecyej 2011 lekeÀ cegêemHeÀerefle eE®elee keÀe hecegKe keÀejCe yeveer jner, leLeeefhe efomecyej-peveJejer keÀer DeJeefOe kesÀ oewjeve KeeÐeeVe keÀerceleeW leLee iewj KeeÐeeVe efvecee&Ce GlheeoeW keÀer keÀerceleeW ceW HeÀjJejer leLee cee®e& 2012 ceW keÀceer nesves kesÀ keÀejCe Jen ceO³ece mlej hej yeveer jner.


ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-12India’s exports crossed the US$300 Bn mark this year. As per the provisional data, India’s exports grew to US$ 303.7 Bn registering a growth of 21%. Top performing sectors include engineering, petroleum & oil products among others. Imports grew by 32.1% to US$488.6 Bn. Major sectors that contributed to the burgeoning imports include petroleum, oil, lubricants, gold & silver, coal among others.

The overall trade deficit stood at record US$184.9 Bn. This year’s trade deficit looks significant particularly when the trade deficit for 2010-11 was estimated at US $ 104.82 Bn which was lower than the deficit of US $ 109.62 Bn during 2009-10. The trade deficit figures may adversely impact India’s current account as well as the rupee movement.

Moving into 2012-13, with no solution to euro crisis and listless growth in the US, it will be challenging year ahead for Indian exporters. However, India looks forward to double its export value of 2009 by 2014 with a mix of policy instruments and diversification of export markets.

3. Reserve Bank of India Policy Stance

The Reserve Bank of India started its monetary tightening in this fiscal. The Reserve Bank of India gradually increased repo rates from 6.75% to 8.50% (increase by 175 bps) to contain the inflation which was hovering around double digit mark for most period of the year. The Reserve Bank of India kept the Cash Reserve Ratio (CRR) unchanged at 6% from April 2011 till January 2012. This led to liquidity deficit in the system and to reduce the liquidity deficit in the system the Reserve Bank of India reduced the Cash reserve ratio (CRR) initially by 50 bps from 6% to 5.50% on January 2012 and then to 4.75% from 5.50% in March 2012. The benchmark yields were in the range of 8% to 8.95%.

Reserve Bank of India in its policy stance of containing the inflation and anchor inflation expectations raised policy rate by 375 basis points during March 2010 October 2011. During its mid-quarter review in December 2011, RBI kept the policy rates unchanged. As the growth decelerated significantly in quarter 3 to 6.1% considering the growth-inflation dynamics Reserve Bank of India in its policy stance for 2012-2013 indicated further actions towards the lowering of the rates. Accordingly Reserve Bank of India in its major policy announcements for 2012-2013 indicated to:

- Modify policy rates conducive to the current growth moderation.

- Ensure safeguards against demand-led inflationary pressures re-emerging .

- Provide greater liquidity cushion to the financial system.

Reserve Bank of India reduced the repo rate by 50 basis points to 8 %and the reverse repo rate to 7% with immediate effect in April, 2012.In order to provide greater liquidity cushion to the scheduled commercial banks it raised their borrowing limits under the Marginal Standing Facility ( MSF ) from 1 % to 2 % of their net demand and time liabilities ( NDTL ) outstanding at the end of the second preceding fortnight with immediate effect.

4. Banking Industry Trends

In consistency with the growth and inflationary trends the non food credit growth on Year on Year basis, has increased by 17% during 2011-12 which is above the indicative projected level of 16 % by Reserve Bank of India. However the deposit growth was 13.4 % by the end of March 2012 against the Reserve Bank of India projected level of 15.5 %. This was despite Banks maintaining high interest rates on deposits. This has resulted in wide gap between Credit Growth and Deposit growth.

Fme Je<e& Yeejle keÀe efve³ee&le ³et Sme [e@uej 300 efyeefue³eve heej keÀj ie³ee. Devebeflece DeekeÀæ[eW kesÀ Devegmeej Yeejle kesÀ efve³ee&le ves ³et Sme [e@uej 303.7 efyeefue³eve lekeÀ yeæ{les ngS 21% keÀer Je=ef× ope& keÀer. G®®e efve<heeove Jeeues #es$eeW ceW Fbpeerefve³eeEjie, hesìêsefue³ece leLee Dev³eeW ceW lesue Glheeo nQ. Dee³eele 32.1% keÀer Je=ef× kesÀ meeLe ³et Sme [e@uej 488.6 efyeefue³eve jne. ye{les ngS Dee³eele ceW efpeve #es$eeW ves Dehevee ³eesieoeve efo³ee GveceW hesìêsefue³ece, Dee@³eue, u³etefye´kesÀMeve, meesvee SJeb ®eeboer, Dev³eeW ceW keÀes³euee Deeefo Meeefceue nw.

meceie´ ªhe ceW J³eeheeefjkeÀ Ieeìe efjkeÀe[& ªhe ceW ³et Sme [e@uej 184.9 efyeefue³eve jne. Fme Je<e& keÀe J³eeheej Ieeìe cenlJehetCe& jne, efJeMes<eleë peye ³en Je<e& 2010-11 kesÀ efueS ³et Sme [e@uej 104.82 efyeefue³eve Devegceeefvele Lee, pees efkeÀ Je<e& 2009-10 kesÀ oewjeve ³et Sme [e@uej 109.62 efyeefue³eve kesÀ Ieeìs mes keÀce Lee. J³eeheej Ieeìs kesÀ DeeBkeÀæ[eW ves Yeejle kesÀ ®eeuet Keeles kesÀ meeLe meeLe ªhe³es keÀer Ieìyeæ{ hej Yeer heéfleketÀue heÝeeJe [euee nw.

2012-13 ceW he´JesMe kesÀ meeLe efyevee meceeOeeve ³etjes mebkeÀì eqmLeefle leLee DecesefjkeÀe ceW Goemeerve Je=ef× kesÀ ®eueles Yeejle kesÀ efve³ee&lekeÀeW kesÀ efueS Deeves Jeeuee Je<e& ®egveewleer hetCe& jnsiee. leLeeefhe, Yeejle Je<e& 2009 kesÀ Deheves efve³ee&le cetu³e keÀes veerefleiele meeOeveeW leLee efve³ee&le yee]peej kesÀ efJeefJeOeerkeÀjCe kesÀ meeLe 2014 lekeÀ oesiegvee keÀjves keÀe he´³eeme keÀjsiee. 3. Yeejleer³e efj]peJe& yeQkeÀ keÀe veerefle JeÊeÀJ³eYeejleer³e efjpeJe& yeQkeÀ ves Fme efJeÊe Je<e& ceW ceewefêkeÀ mebkegÀ®eve DeejbYe keÀj efo³ee nw. Yeejleer³e efjpeJe& yeQkeÀ ves cegêe mHeÀerleer keÀes efve³ebef$ele keÀjves kesÀ efueS, peesefkeÀ Je<e& keÀer DeefOekeÀebMe DeJeefOe ceW oes DebkeÀeW ceW Leer, efheíues SkeÀ Je<e& ceW jshees oj keÀes 6.75% mes ¬eÀceMeë ye{ekeÀj 8.50%( 175 DeeOeej DebkeÀeW keÀer Je=ef×) keÀj efo³ee nw. Yeejleer³e efjpeJe& yeQkeÀ ves Deejef#ele vekeÀoer efveefOe Devegheele (meer Deej Deej) ye{ekeÀj Dehe´wue 2011 mes peveJejer 2012 lekeÀ 6.0% keÀer oj hej DeheefjJee|lele jKee. Fmemes heĆeeueer ceW lejuelee keÀce ngF& Deewj heĆeeueer ceW lejuelee keÀceer keÀes keÀce keÀjves kesÀ efueS Yeejleer³e efjpeJe& yeQkeÀ ves DeejbYe ceW Deejef#ele vekeÀoer efveefOe Devegheele (meer.Deej.Deej)peveJejer 2012 ceW 50 DeeOeej DebkeÀ IeìekeÀj 6% mes 5.50% leLee cee®e& 2012 ceW 5.50% mes 4.75% keÀj efo³ee. yeW®eceeke&À Depe&ve 8% mes 8.95% kesÀ oe³ejs ceW jne. Yeejleer³e efj]peJe& yeQkeÀ ves Deheves veerefle JeÊeÀJ³e ceW cegêe mHeÀerefle keÀer oj keÀes efve³ebef$ele jKeves kesÀ efueS cee®e& 2010 mes DeÊetÀyej 2011 keÀer DeJeefOe kesÀ oewjeve Deheveer veerefle oj ceW 375 DeeOeej DebkeÀeW keÀer Je=ef× keÀer. efomecyej 2011 ceW ceO³e efleceener meceer#ee kesÀ oewjeve Yee.efj. yeQkeÀ ves Deheveer veerefle ojeW ceW keÀesF& heefjJele&ve veneR efkeÀ³ee. leermejer efleceener ceW Je=ef× oj 6.1% lekeÀ Ieì peeves kesÀ keÀejCe Yeejleer³e efj]peJe& yeQkeÀ ves Je=ef× oj - cegêe mHeÀerefle keÀer ieefle ceW meblegueve yevee³es jKeves kesÀ efueS 2012-13 kesÀ efueS Deheves veerefle JeÊeÀJ³e ceW ojeW keÀes keÀce keÀjves kesÀ efueS Deewj DeefOekeÀ keÀej&JeeF& keÀjves kesÀ mebkesÀle efoS nQ. Yeejleer³e efj]peJe& yeQkeÀ ves 2012-13 keÀer hecegKe veerefle Iees<eCeeDeeW ceW efvecveefueefKele kesÀ mebkesÀle efo³es nQ : - Jele&ceeve Je=ef× oj keÀes meblegefuele jKeves kesÀ efueS veerefle ojeW ceW mebMeesOeve

- ceebie DeeOeeefjle cegêe mHeÀerefle kesÀ GYejles ngS oyeeJe kesÀ efKeueeHeÀ megj#ee kesÀ Ghee³e keÀjvee.

- efJeÊeer³e heĆeeueer keÀes yesnlej lejuelee heóeve keÀjvee.

Yeejleer³e efj]peJe& yeQkeÀ ves Dehe´wue 2012 ceW lelkeÀeue heÝeeJe mes efjhees oj leLee efjJeme& efjhees oj ceW 50 DeeOeej DebkeÀeW keÀer keÀceer keÀjkesÀ Gmes ¬eÀceMeë 8% Deewj 7% keÀj efo³ee. Devegmetef®ele JeeefCeeqp³ekeÀ yeQkeÀeW keÀes yesnlej lejuelee heóeve keÀjves kesÀ efueS GvneWves ceee|peveue mLee³eer megefJeOee (SceSmeSHeÀ) kesÀ Debleie&le GOeej meerceeDeeW keÀes efheíues otmejs heKeJeeæ[s kesÀ Deble ceW GvekeÀer efveJeue ceebie Deewj ceer³eeoer os³eleeDeeW (Sve[erìerSue) kesÀ yekeÀe³ee ceW Je=ef× keÀjkesÀ Gmes 1% mes yeæ{ekeÀj 2% keÀj efo³ee nw.

4. yeQeEkeÀie GÐeesie keÀer he´Je=efÊe³eeBJe=ef× leLee cegêe mHeÀerefle keÀer he´Je=efÊe kesÀ meeLe meecebpem³e kesÀ Devegmeej iewj KeeÐeeVe meeKe Je=ef× Je<e& oj Je<e& DeeOeej hej 2011-12 kesÀ oewjeve 17% jner peesefkeÀ Yeejleer³e efj]peJe& yeQkeÀ Üeje 16% kesÀ met®ekeÀ Devegceeefvele mlej mes DeefOekeÀ nw, leLeeefhe pecee jeefMe³eeW keÀer Je=ef× oj cee®e& 2012 kesÀ Deble ceW 13.4% Leer peyeefkeÀ Yeejleer³e efj]peJe& yeQkeÀ ves 15.5% kesÀ mlej keÀe Devegceeve ueiee³ee Lee. ³en Je=ef× oj yeQkeÀeW Üeje G®®e y³eepe oj yevee³es jKes peeves kesÀ yeeJepeto jner. Fmemes meeKe Je=ef× leLee pecee Je=ef× kesÀ yeer®e yeæ[e Deblejeue GlheVe nes ie³ee.


ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-125. Business Performance of the Bank

5.1 The composition of Total Business Mix of the Bank for the last two years is as under:

5.2 Business Mix of the Bank has increased from ` 1,09,372.99 crore as of March 2011, to ` 1,34,326.00 crore as of March 2012, registering a growth of 22.81%.

5.3 Total Deposits have grown to the level of ` 77,166.80 crore as of March 2012 as compared to ` 64,209.62 crore as of March 2011, registering a growth of 20.18%.

5.4 Total Advances of the Bank stood at ` 57,159.20 crore as of March 2012 as compared to ` 45,163.37 Crore as of March 2011, registering a growth of 26.56%.

6. Deposits Mobilisation

6.1 The incremental growth in different segments of Deposit was to the extent of `12,957.18 Crore during the FY 2011-12. A comparative position of Deposits for the FY 2010-11 and 2011-12 is as under:

(Figures in bracket indicate percentage deposits to aggregate deposits)

6.2 Share of CASA Deposits to Total Deposits during 2011-12 marginally declined to 34.46% from 35.42% in the previous year. During the year, CASA increased by 16.91 % as compared to 24.15 % in the previous year.

7. Credit Deployment and Delivery

Year 2011-12 has witnessed a very challenging macroeconomic environment locally as well as globally. Domestically, we had to deal with concerns arising due to inflation being above the tolerance level, higher fiscal deficit, widening current account

5. yeQkeÀ keÀe keÀejesyeejer efve<heeove5.1 efheíues oes Je<eeX keÀe yeQkeÀ keÀe kegÀue keÀejesyeej meefceÞe efvecvehe´keÀej nw :-

5.2 yeQkeÀ keÀe mebefceÞe keÀejesyeej cee®e& 2011 ceW ` 1,09,372.99 keÀjesæ[ mes yeæ{keÀj cee®e& 2012 ceW ` 1,34,326.00 keÀjesæ[ lekeÀ hengB®e ie³ee pees efkeÀ 22.81% keÀer Je=ef× oMee&lee nw.

5.3 kegÀue pecee jeefMe³eeb cee®e& 2012 keÀes 77,166.80 keÀjesæ[ kesÀ mlej lekeÀ hengB®e ieF& pees efkeÀ efheíues Je<e& kesÀ mlej ` 64,209.62 keÀjesæ[ ceW 20.18% keÀer Je=ef× oMee&leer nQ.

5.4 yeQkeÀ kesÀ kegÀue Deefieće cee®e& 2012 keÀes ` 57,159.20 keÀjesæ[ lekeÀ hengB®e ieS pees efkeÀ cee®e& 2011kesÀ ` 45,163.37 keÀjesæ[ kesÀ mlej ceW 26.56% keÀer Je=ef× oMee&les nQ.

6. pecee mebieńCe

6.1 efJeÊe Je<e& 2011-12 kesÀ oewjeve efJeefYeVe JeieeX keÀer pecee jeefMe³eeW ceW ` 12,957.18 keÀjesæ[ keÀer Je=ef× ngF&. efJeÊe Je<e& 2010-11 leLee 2011-12 kesÀ efueS pecee jeefMe³eeW keÀer legueveelcekeÀ eqmLeefle efvecve he´keÀej nw :

(keÀesÿkeÀ ceW efoS ieS DeeBkeÀæ[s kegÀue pecee jeefMe ceW heéfleMele pecee jeefMe keÀe mebkesÀle keÀjles nQ)

6.2 Je<e& 2011-12 kesÀ oewjeve kegÀue pecee jeefMe³eeW ceW ®eeuet Keelee ye®ele Keelee peceeDeeW keÀe DebMe efheíues Je<e& kesÀ 35.42% kesÀ mlej mes Lees[e IeìkeÀj 34.46% nes ie³ee. efheíues Je<e& kesÀ 24.15% keÀer leguevee ceW Je<e& kesÀ oewjeve ®eeuet Keelee ye®ele Keelee peceeDeeW ceW 16.91% keÀer Je=ef× ngF&.

7. meeKe DeefYeefve³eespeve SJeb meghego&ieer.

Je<e& 2011-12 ves mLeeveer³e leLee JeweféekeÀ ªhe ceW SkeÀ yengle ner ®egveewleerhetCe& mLetue Deee|LekeÀ JeeleeJejCe keÀe meecevee efkeÀ³ee nw. Iejsuet ªhe ceW nceW cegêe mHeÀerefle menveMeeruelee kesÀ mlej mes DeefOekeÀ nesves, G®®e efJeÊeer³e Ieeìe, ®eeuet Keeles keÀe Ieeìe yeæ{ves, mebkegÀef®ele

(` keÀjesæ[ ceW) (` in Crs)


cee®e& 2011March 2011


kegÀue pecee jeefMe³eeb Total Deposits 64,209.62 77,166.80

kegÀue Deefûece Total Advances 45,163.37 57,159.20

kegÀue keÀejesyeej mebefceÞe Total Business Mix 1,09,372.99 1,34,326.00

(` keÀjesæ[ ceW) (` in Crore)

ceeveob[PARAMETERS



®eeuet Current 5419(8.74%)

7273(10.01%)

ye®ele Savings 17325 (27.94%)

19317 (26.60%)

meeJeefOe Term 39241 (63.31%)

47250 (65.06%)

kegÀue pecee jeefMe³eeb Aggregate Deposits 61985 73840

Deblej yeQkeÀ pecee jeefMe³eeb Inter Bank Deposits 2225 3327

kegÀue pecee jeefMe³eeb Total Deposits 64210 77167

kegÀue peceeDeeW ceW ®ee.Kee./ye.Kee. (%) CASA to Total Deposits 35.42% 34.46%


ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-12deficit, tight liquidity conditions, deceleration in growth, and also deteriorating asset quality. With all these challenges, the Bank has expanded its quality asset base in line with its policy on prudent credit management.

The advances of the bank increased by Rs.11995.83 crore from Rs.45163.37 crore as on 31.03.11 to Rs.57159.20 crore as on 31.03.12, registering a growth of 26.56%. During the year, focused attention was given for accelerated lending under MSME, Agriculture and Retail sectors, strategically with policy of risk diversification.

As per sectoral deployment of the Bank, lending to industry grew by 19.37% led by MSME, Retail, Agriculture etc. The growth in MSME, Retail and Agriculture advance has been 22.22%, 18.69% and 9.39% respectively. The growth in credit was achieved through intense marketing of various loan products of the bank both under retail and corporate segments. Our Bank has started Debt Syndication Cell (DSC) with effect from 10.01.2011 for mobilization of quality credit proposals, increasing fee based income besides meeting requirements of our existing clients. Apart from the Debt Syndication, Cell also carries out Techno Economic Viability Study (TEV) and vetting of TEV reports prepared by other agencies.

Bank’s various specialized credit outlets viz. Corporate Business Branches (CBBs) and Industrial Finance Branches (IFBs) at major centers viz. New Delhi, Mumbai, Chennai, Kolkata & Ahmedabad, centralized processing centre for MSME advances, Retail Asset Branches for retail products under various Regional Offices have augmented the bank’s efforts of speedy disposal to meet need of customers.

With it’s commitment towards nation building, the Bank has been actively participating in infrastructure financing. During 2011-12, Infrastructure lending constituted 18.55%. The bank’s exposure to infrastructure sector decreased from Rs. 11434.89 crore as on 31.03.11 to Rs.10605.16 crore as on 31.03.12. This was on account of the fact many corporates repaid their dues under telecom sector in view of prevailing uncertainty. In power sector many short term loans were not rolled over on due dates. However, the Bank

lejuelee eqmLeefle³eeW, Je=ef× oj Ieìves leLee Deeeqmle³eeW keÀer iegCeJeÊee Ieìves kesÀ keÀejCe GlheVe eqmLeefle³eeW keÀe meecevee keÀjvee heæ[e. Fve meYeer mecem³eeDeeW kesÀ meeLe yeQkeÀ ves Deheveer efJeJeskeÀhetCe& meeKe heýebOeve veerefle kesÀ Devegmeej Deheveer iegCeelcekeÀ Deeeqmle³eeW keÀe DeeOeej yeæ{e³ee nw.

yeQkeÀ kesÀ DeefiećeeW ceW ` 11995.83 keÀjesæ[ keÀer Je=ef× ngF& Deewj Jen 31.03.2011 keÀes ` 45163.37 keÀjesæ[ mes yeæ{keÀj 31.03.2012 keÀes ` 57159.20 keÀjesæ[ lekeÀ hengB®e ieS, peesefkeÀ 26.56% keÀer Je=ef× oMee&les nQ. Je<e& kesÀ oewjeve SceSmeSceF&, ke=Àef<e leLee efjìsue meskeÌìj hej ³eespeveeye× lejerkesÀ mes peesefKece efJelejCe hej efJeMes<e O³eeve efo³ee ie³ee.

yeQkeÀ kesÀ meskeÌìjJeej efveJesMe kesÀ Devegmeej GÐeesie keÀes efo³es ieS $eÝCeeW ceW 19.37% keÀer Je=ef× ngF& efpemeceW SceSmeSceF&, efjìsue, ke=Àef<e Deeefo hećegKe nw. SceSmeSceF& efjìsue leLee ke=Àef<e DeefiećeeW ceW Je=ef× oj ¬eÀceMeë 22.22%, 18.69% leLee 9.39% jner. $eÝCeeW ceW Je=ef× oj efjìsue leLee keÀeheexjsì Keb[ oesveeW kesÀ Debleie&le yeQkeÀ kesÀ efJeefYeVe $eÝCe GlheeoeW kesÀ heÝeeJeer efJeheCeve he´³eemeeW mes heéhle keÀer ieF&. nceejs yeQkeÀ ves iegCeelcekeÀ $eÝCe he´mleeJeeW keÀes heéhle keÀjves kesÀ efueS 10.01.2011 mes $eÝCe mecetnve keÀ#e ([erSmemeer) keÀer mLeehevee keÀer nw efpememes nceejs efJeÐeceeve ieénkeÀeW keÀer DeeJeM³ekeÀleeDeeW keÀes hetjer keÀjves kesÀ meeLe-meeLe nceejs yeQkeÀ keÀer MegukeÀ DeeOeeefjle Dee³e Yeer yeæ{er nw. $eÝCe mecetnve kesÀ DeueeJee GÊeÀ keÀ#e lekeÀveerkeÀer Deee|LekeÀ mebYeeJ³elee DeO³e³eve (ìerF&Jeer) leLee Dev³e Speseqvme³eeW Üeje lew³eej keÀer ieF& ìerF&Jeer efjheesìeX keÀer peeb®e Yeer keÀjlee nw.

ieénkeÀeW keÀer DeeJeM³ekeÀlee keÀes hetje keÀjves Deewj GvekesÀ MeerIe´ efveheìeve kesÀ efueS yeQkeÀ kesÀ efJeefYeVe efJeefMeä $eÝCe efJelejCe kesÀê - pewmes hećegKe kesÀêeW ³eLee, veF& efouueer, cegbyeF&, ®esVew, keÀesuekeÀelee SJeb Denceoeyeeo ceW keÀeheexjsì keÀejesyeej MeeKeeSB (meer yeer yeer) leLee DeewÐeesefiekeÀ efJeÊe MeeKeeSB (DeeF&.SHeÀ.yeer.) Sce.Sme.Sce.F&. DeefiećeeW kesÀ efueS kesÀêerke=Àle heésmeseEmeie kesÀê, efjìsue GlheeoeW kesÀ efueS efJeefYeVe #es$eer³e keÀe³ee&ue³eeW kesÀ lenle efjìsue Deeeqmle MeeKeeDeeW ves yeQkeÀ kesÀ he´³eemeeW ceW Je=ef× keÀer nw.

jeä^ efvecee&Ce kesÀ heéfle Deheveer heéfleye×lee kesÀ meeLe yeQkeÀ ves cetueYetle megefJeOeeDeeW kesÀ efJeÊeer³eve

ceW meef¬eÀ³elee mes Yeeie efue³ee nw. Je<e& 2011-12 kesÀ oewjeve yeQkeÀ keÀe heefj®eeueveelcekeÀ

GOeej 18.55% jne. cetueYetle megefJeOee #es$e keÀes yeQkeÀ kesÀ $eÝCe 31.3.11 kesÀ

` 11434.89 keÀjesæ[ mes IeìkeÀj 31.3.12 kesÀ ` 10605.16 keÀjesæ[ jn ieS. ³en

meye Fme leL³e kesÀ keÀejCe ngDee keÌ³eeWefkeÀ he´®eefuele Deefve³eefcelelee keÀes osKeles ngS ìsueerkeÀe@

ce #es$e kesÀ lenle yengle mes keÀeheexjsìme ves Deheveer os³e jeefMe keÀe Yegieleeve keÀj efo³ee Lee.

11435

67846136 6389

82917282

6989

10605

0

2000

4000

6000

8000

10000

12000

14000

Infrastructure MSME Retail Agriculture

2010-11

2011-12

(` keÀjesæ[ ceW) (` in Crs)



extended help to PSU distribution companies in restructuring their dues in line with other lenders. The sectoral deployment under infrastructure credit has been as under:

Credit Monitoring & Asset Quality

The Bank has put in place robust monitoring system for ensuring good quality of assets. The Bank has put in place a system where based on Early Warning System, accounts are put on close watch, wherever required and slippage in asset category is arrested.

8. Advances to Priority Sector:

8.1 The Bank has been consistently fulfilling its social obligations in respect of priority sector lending. The Bank has adopted multi pronged strategies during the year, to augment credit flow to this sector. Priority Sector Advances of the Bank have thus increased from the level of `15150 Crore as of March, 2011 to ` 17153 Crore as of March, 2012, registering a growth of 13.22 %. The ratio of priority sector advances to Adjusted Net Bank Credit stood at 38.54% as of March, 2012 against the regulatory guidelines of 40%.

8.2 Lending to Agriculture

In line with the Government’s Farm Credit Package, the Bank has been continuously taking necessary measures to step up the flow of credit to agriculture.

During the year, the outstanding under agriculture credit increased from the level of ` 6389 Crore as of March, 2011 to ` 6989 Crore as of March 2012, registering a growth of 9.39 %. The outstanding exposure under agriculture credit represented 15.71% of the Adjusted Net Bank Credit.

8.3 Progress under Special Agricultural Credit Plan

The Bank has disbursed ` 2768 crore during the year 2011-12 under Special Agriculture Credit Plan as against the target of ` 2200 Crore thus registering 125.82% achievement of the target set for the Bank.

8.4 Dena Kisan Credit Cards

The Bank has issued 56853 fresh Kisan Credit Cards (KCCs) involving credit assistance of ` 492.77 Crore during the year, taking the total number of KCCs to 196817 lakhs involving an outstanding credit of ` 2078.37 Crore, as at the end of the year.

8.5 Progress under Micro Irrigation Systems (MIS):

In order to promote Micro irrigation system, the Bank has financed 3736 farmers aggregating to ` 48.34 Crore for installation of Micro

Other

Road & Port

Telecom

Power

373.3854.09

576.66

8800.71

hee@Jej #es$e ceW yengle mes DeuheeJeefOe $eÝCe Deheveer efve³ele leejerKe keÀes veneR Yejs ieS. leLeeefhe, yeQkeÀ ves Dev³e $eÝCeoeleeDeeW kesÀ DevegmejCe ceW heerSme³et efJelejCe kebÀheefve³eeW keÀes GvekeÀer os³e jeefMe keÀer hegveme¥j®evee keÀjves ceW ceoo keÀer nw. cetueYetle megefJeOeeDeeW kesÀ Debleie&le #es$eJeej efJelejCe efvecveevegmeej jne :

$eÝCe efveiejeveer SJeb Deeeqmle iegCeJeÊeeyeQkeÀ ves Deeeqmle³eeW keÀes De®íer iegCeJeÊee megefveeq½ele keÀjves nsleg meg¢æ{ efveiejeveer heĆeeueer mLeeefhele keÀer nw. yeQkeÀ ves mece³ehetJe& ®esleeJeveer heĆeeueer hej DeeOeeefjle SkeÀ J³eJemLee mLeeefhele keÀer nw, pees Gve KeeleeW hej, peneB peªjer nes ienve efveiejeveer jKeleer nw leLee GvnW Devepe&keÀ Deeeqmle ÞesCeer ceW ®eues peeves mes jeskeÀleer nw. 8. heéLeefcekeÀlee #es$e keÀes Deefieće8.1 heeLeefcekeÀlee #es$e keÀes $eÝCe heoeve keÀjves kesÀ meeLe yeQkeÀ Deheves meeceeefpekeÀ GÊejoeef³elJeeW keÀe efvejblej efveJe&nve keÀj jne nw. yeQkeÀ ves heeLeefcekeÀlee #es$e DeefieceeW kesÀ efJeefYeVe #es$eeW keÀes $eÝCe heYeeJe yeæ{eves kesÀ efueS Je<e& kesÀ oewjeve yeng GvcegKeer ³eespeveeSb Dehevee³eer. cee®e& 2011 kesÀ `

15150 keÀjesæ[ keÀer leguevee ceW yeQkeÀ kesÀ heeLeefcekeÀlee #es$e kesÀ Deefiece cee®e& 2012 ceW yeæ{keÀj `

17153 keÀjesæ[ lekeÀ hengB®e ieS, pees efkeÀ efheíues Je<e& kesÀ yeeo 13.22% keÀer Je=ef× ope& keÀjles nQ. cee®e& 2012 ceW mecee³eesefpele efveJeue yeQkeÀ meeKe ceW heeLeefcekeÀlee #es$e DeefieceeW keÀe Devegheele efve³eecekeÀ efoMeeefveosMeeW kesÀ 40% keÀer leguevee ceW 38.54% jne. 8.2 ke=Àef<e GOeej mejkeÀej kesÀ ke=Àef<e GOeej hewkesÀpe kesÀ DevegmejCe ceW yeQkeÀ ke=Àef<e #es$e keÀes $eÝCe he´Jeen yeæ{eves kesÀ efueS ueieeleej DeeJeM³ekeÀ Ghee³e keÀj jne nw.

Je<e& kesÀ oewjeve ke=Àef<e GOeej cee®e& 2011 kesÀ ` 6389 keÀjesæ[ kesÀ mlej mes yeæ{keÀj cee®e& 2012 keÀes ` 6989 keÀjesæ[ nes ieS, pees 9.39% keÀer Je=ef× oMee&lee nw. yeQkeÀ kesÀ mecee³eesefpele efveJeue GOeej ceW ke=Àef<e yekeÀe³ee GOeej keÀe Devegheele 15.71% Lee.

8.3 efJeMes<e ke=Àef<e meeKe ³eespevee kesÀ Debleie&le heíeefle

yeQkeÀ ves Je<e& 2011-12 kesÀ oewjeve ` 2200 keÀjesæ[ kesÀ ue#³e keÀer leguevee ceW efJeMes<e $eÝCe ³eespevee kesÀ Debleie&le ` 2768 keÀjesæ[ efJeleefjle efkeÀS efpememes yeQkeÀ kesÀ efveOee&efjle ue#³e kesÀ 125.82% oMee&lee nw.

8.4 . osvee efkeÀmeeve ¬esÀef[ì keÀe[&

Je<e& kesÀ oewjeve yeQkeÀ ves ` 492.77 keÀjesæ[ kesÀ 56853 veS efkeÀmeeve ¬esÀef[ì keÀe[& (kesÀ meer meer) peejer efkeÀS nQ, efpememes Je<e& kesÀ Deble ceW yeQkeÀ Üeje peejer efkeÀS ieS efkeÀmeeve ¬esÀef[ì keÀe[eX keÀer kegÀue mebK³ee 196817 leLee $eÝCe efJemleej ` 2078.37 keÀjesæ[ nes ie³ee nw.

8.5 met#ce eEme®eeF& he×efle (Sce DeeF& Sme) kesÀ Debleie&le heíeeflemet#ce eEme®eeF& he×efle keÀes heéslmeenve osves kesÀ efueS yeQkeÀ ves cesmeme& iegpejele ieérve efjJeesu³egMeve kebÀheveer efueefceìs[ kesÀ meeLe men³eesie mes met#ce eEme®eeF& he×efle kesÀ



Irrigation System in collaboration with M/s Gujarat Green Revolution Company Ltd.

8.6 Relief to Farmers under Govt. of India’s 2% Interest Subvention Scheme:

Under the Interest Subvention Scheme of GOI, the Bank has provided ` 5.11 Crore under 1.5% interest subvention and ` 8.83 Crore under 2 % additional interest subvention for the crop loans disbursed during 2011-12.

Similarly, Bank has credited ` 20.93 Crore under 2% interest subvention and ` 6.59 Crore under 3% additional interest subvention for the crop loans disbursed during 2011-12.

8.7 Formation of Farmers’ Clubs:

The Bank has formed 1652 farmers' club as on March, 2012.

8.8 Financing to Self Help Groups (SHGs) :

The cumulative number of SHGs credit linked by the bank increased to 23341 involving ` 97.11 Crore as of March 2012 against 22364 SHGs involving ` 89.05 Crore as of March, 2011. During the year 977 new SHGs have been credit linked by the Bank.

8.9 Credit Flow to Women :

The aggregate credit flow to women has increased from a level of ` 2043 Crore as of March 2011 to a level of ` 2261 Crore as of March, 2012, registering a growth of 10.67%. The outstanding credit flow to women constituted 5.08% of the Adjusted Net Bank Credit as against a target of 5% set by the Govt. of India. With a view to create awareness on women empowerment, the Bank organized a number of events on the International Women’s Day.

8.10 Advances to weaker section

Consistent with the growth in priority sector advances, the advances to the weaker section increased from a level of ` 2689 Crore as of March 2011 to ` 3619.52 Crore as of March 2012, registering a growth of 34.56 %. The Bank advances to Weaker Section stood at 8.13% of the Adjusted Net Bank Credit.

8.11 Advances to SC / ST Communities

The aggregate level of advances to SC/ST Communities, within the priority sector increased from a level of ` 753 Crore as of March, 2011 to ` 798 Crore as of March, 2012, registering a growth of 6%. The share of advances to SC/ST is 4.65 % of the priority sector credit.

8.12 Coverage under CGTMSE scheme:

The Bank has been participating under the guarantee scheme of the Credit Guarantee Fund Trust for Small and Micro Enterprises (CGTMSE) to provide collateral free loans to small and micro-enterprises. In order to mitigate the burden on entrepreneurs, the Bank is also bearing 50% of the Guarantee fees. The total number of cases covered under the scheme stood at 6875 with a guarantee cover of ` 367.62 Crore, as at the end of the year registering a growth of 56%.

8.13 Golden Jubilee Rural Housing Finance Scheme (GJRHFS):

In order to promote financing of dwelling units in rural areas, the Bank has been implementing GJRHFS. Bank has granted loan to 3110 beneficiaries during the year and achieved the target to the extent of 88.85 % under the scheme.

8.14 Prime Minister’s 15 point Programme for the welfare of Minorities:

The credit flow to minority communities has increased from the level of ` 1400 crore as of March 2011 to ` 1723 crore as of March

mebmLeeheve kesÀ efueS 3736 efkeÀmeeveeW keÀes kegÀue ª.48.34 keÀjesæ[ kesÀ $eÝCe efJeleefjle efkeÀS nQ. 8.6 Yeejle mejkeÀej keÀer 2% y³eepe Devegoeve ³eespevee kesÀ lenle efkeÀmeeveeW keÀes jenle yeQkeÀ ves Yeejle mejkeÀej keÀer y³eepe Devegoeve ³eespevee kesÀ Debleie&le HeÀmeue $eÝCe kesÀ efueS 2011-12 kesÀ oewjeve 1.5% y³eepe Devegoeve kesÀ Debleie&le 5.11 keÀjes[ SJeb 2% DeefleefjÊeÀ y³eepe Devegoeve kesÀ Debleie&le ` 8.83 keÀjesæ[ keÀer kegÀue y³eepe jenle mJeerke=Àle keÀer nw.

Fmeer he´keÀej yeQkeÀ ves 2011-12 kesÀ oewjeve efJeleefjle HeÀmeue $eÝCe kesÀ efueS 2% y³eepe Devegoeve kesÀ Debleie&le ` 20.93 keÀjes[ SJeb 3% DeefleefjÊeÀ y³eepe Devegoeve kesÀ Debleie&le ` 6.59 keÀjesæ[ pecee efkeÀ³es nQ. 8.7 efkeÀmeeve keÌueyeeW keÀer mLeeheveecee®e&, 2012 keÀes yeQkeÀ ves 1652 efkeÀmeeve keÌueye mLeeefHele efkeÀS.

8.8 mJe³eb mene³elee mecetneW (Sme S®e peer) keÀes efJeÊeer³evecee®e& 2012 lekeÀ yeQkeÀ Üeje meeKe mebye× mJe³eb mene³elee mecetneW keÀer mebK³ee yeæ{keÀj 23341 lekeÀ hengB®e ieF& efpeveceW ` 97.11 keÀjesæ[ keÀer jkeÀce Meeefceue nw. cee®e& 2011 keÀes meeKe mebye× mJe³eb mene³elee mecetneW keÀer mebK³ee 22364 Leer efpeveceW ` 89.05 keÀjes[ keÀer jkeÀce Meeefceue nw. Je<e& kesÀ oewjeve yeQkeÀ Üeje 977 ve³es mJe³eb mene³elee mecetneW keÀes $eÝCe megefJeOee mes pees[e ie³ee nw. 8.9 ceefnueeDeeW keÀes $eÝCe he´Jeencee®e& 2011 kesÀ ` 2043 keÀjesæ[ kesÀ mlej keÀer leguevee ceW ceefnueeDeeW keÀes $eÝCe he´Jeen keÀe mlej cee®e& 2012 ceW yeæ{keÀj ` 2261 keÀjesæ[ nes ie³ee nw, efpememes FmeceW 10.67% keÀer Je=ef× ope& ngF& nw. Yeejle mejkeÀej Üeje efveOee&efjle 5% ue#³e keÀer leguevee ceW ceefnueeDeeW keÀes yekeÀe³ee $eÝCe he´Jeen mecee³eesefpele efveJeue yeQkeÀ $eÝCe keÀe 5.08% nw. ceefnuee meMeefÊeÀkeÀjCe kesÀ yeejs ceW peeieªkeÀlee ueeves kesÀ efueS yeQkeÀ ves Debleje&äêr³e ceefnuee efoJeme kesÀ DeJemej hej DeveskeÀ keÀe³e&¬eÀce Dee³eesefpele efkeÀS.

8.10 keÀcepeesj JeieeX keÀes Deefieće heéLeefcekeÀlee #es$e ceW nes jns efJekeÀeme kesÀ meeLe-meeLe keÀcepeesj JeieeX kesÀ DeefiećeeW ceW Yeer Je=ef× ngF& nw. cee®e&, 2011 ceW Fve DeefiećeeW keÀe mlej ` 2689 keÀjesæ[ Lee, pees cee®e& 2012 ceW yeæ{keÀj ` 3619.52 keÀjesæ[ nes ie³ee, pees efkeÀ 34.56% keÀer Je=ef× oMee&lee nw. keÀcepeesj JeieeX keÀes yeQkeÀ keÀe Deefieće mecee³eesefpele efveJeue yeQkeÀ meeKe keÀe 8.13% jne.

8.11 Devegmetef®ele peeefle / pevepeeefle keÀes Deefieće heéLeefcekeÀlee #es$e kesÀ Debleie&le De.pee./De.pe.pee. keÀes DeefiećeeW keÀe kegÀue mlej cee®e&, 2011 ceW ` 753 keÀjesæ[ Lee pees cee®e&, 2012 ceW yeæ{keÀj ` 798 keÀjesæ[ nes ie³ee, pees 6% keÀer Je=ef× oMee&lee nw. Depee / Depepee keÀes DeefiećeeW keÀe efnmmee heéLeefcekeÀlee #es$e kesÀ $eÝCeeW keÀe 4.65% nw.

8.12 meer.peer.ìer.Sce.Sme.F&. ³eespevee kesÀ Debleie&le ieejbìer megj#ee :

ueIeg SJeb met#ce GÐeefce³eeW keÀes mebheee|éekeÀ cegÊeÀ $eÝCe heóeve keÀjves kesÀ efueS yeQkeÀ ueIeg SJeb met#ce GÐeceeW kesÀ efueS meeKe ieejbìer efveefOe v³eeme (meer.peer.ìer.Sce.Sme.F&) keÀer ieejbìer ³eespevee kesÀ Debleie&le menYeeefielee keÀj jne nw. GÐeefce³eeW keÀe Yeej keÀce keÀjves kesÀ efueS yeQkeÀ ieejbìer MegukeÀ keÀe 50% Yeer Jenve keÀj jne nw. Je<ee¥le ceW ` 367.62 keÀjesæ[ kesÀ 6875 ceeceueeW keÀes Fme ³eespevee kesÀ lenle ieejbìer megj#ee heóeve keÀer ieF& nw pees efkeÀ 56% keÀer Je=ef× oMee&leer nw.

8.13 mJeCe& pe³ebleer ieéceerCe DeeJeeme efJeÊe ³eespevee (peer.pes.Deej.S®e.SHeÀ.Sme)ieéceerCe #es$eeW ceW efjne³eMeer FkeÀeF³eeW keÀes efJeÊehees<eCe keÀjves kesÀ GÎsM³e mes yeQkeÀ mJe.pe.ieé.Dee.efJe. ³eespevee keÀe keÀe³ee&vJe³eve keÀj jne nw. Je<e& kesÀ oewjeve yeQkeÀ ves 3110 ueeYeee|Le³eeW keÀes $eÝCe mJeerke=Àle efkeÀ³es Deewj meceer#eeOeerve Je<e& kesÀ oewjeve Fme ³eespevee kesÀ Debleie&le yeQkeÀ ves 88.85% lekeÀ ue#³e heéeqhle keÀer.8.14 Deuhe mebK³ekeÀeW kesÀ keÀu³eeCe kesÀ efueS heÓeeve ceb$eer keÀe 15 met®eer keÀe³e&¬eÀceDeuhemebK³ekeÀ mecegoe³eeW keÀes yeQkeÀ kesÀ Deefieće 23.07% Je=ef× ope& keÀjles ngS cee®e& 2011


ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-122012, registering a growth of 23.07 % which constitutes 10.05% of Priority Sector Advances.

8.15 Government Sponsored Schemes

The Govt. of India has introduced Prime Minister's Employment Generation Programme (PMEGP) by merging Rural Employment Generation Programme (REGP) and Prime Minister's Rozgar Yojana (PMRY) for generation of employment opportunities through establishment of micro enterprises in rural as well as in urban areas effective from 01.04.2008.

The Bank is actively implementing government sponsored schemes aimed at eradication of poverty and for generating self employment. The Bank has sanctioned loans to 18092 beneficiaries under PMEGP amounting to ` 106.45 Crore and 31769 beneficiaries under Swarnajayanti Gram Swarojgar Yojana amounting to ` 72.53 Crore and also granted loans to 11445 beneficiaries under Swarna Jayanti Shahari Rozgar Yojana (SJSRY) to the tune of 28.53 Crore.

8.16 Dena General Credit Card (DGCC) Scheme:

The Bank is providing overdraft facility upto ` 25,000/- under this scheme to borrowers of small means under rural and semi-urban areas. The Bank has issued 17608 DGCC Cards as of March 2012.

8.17 Dena Bhoomiheen Kisan Credit Card:

The Bank has introduced a special scheme for tenant farmers, oral lessees, share croppers, landless labourers etc. wherein credit facility up to ` 25,000/- is granted for various agricultural and allied purposes with a provision of consumption also. Under the scheme, 2720 Bhoomiheen Kisan Credit Cards have been issued during the year.

8.18 Credit Counseling Centers/Financial Literacy:

RBI has directed the Banks to open Credit Counseling centers in the respective Lead districts to ensure 100% financial inclusion. Accordingly, in pursuance with the guidelines of RBI to set up credit counselling centres, Bank rolled out its 1st Credit Counselling centre at Himatnagar (Dist. Sabarkantha) in Gandhinagar Region on 08.08.2007. Bank has opened Credit Counselling centres at Palanpur, Mehsana, Bhuj, Himmatnagar and Gandhinagar in the state of Gujarat and Silvassa in the UT of Dadra & Nagar Haveli. The said centers are christened as Dena Mitras.

8.19 Corporate Social Responsibility:

8.19.1 Rural Self Employment Training Institutes (RSETIs) :

Dena Bank has set up a Society known as Dena Rural Development Foundation (DRDF) with a corpus of ` 150.00 lacs. DRDF in turn has set up 12 Rural Self Employment Training Institutes (RSETIs) in its lead districts viz (i) Ahmedabad, (ii) Kutch, (iii) Mehsana, (iv) Banaskantana, (v) Sabarkanta (vi) Patan in the state of Gujarat, (vii) Durg, (viii) Dhamtari (ix) Mahasamund (x) Raipur (xi) Rajnandgaon in the state of Chattisgarh and (xii) Silvassa in the U. T. of Dadra & Nagar Haveli where bank is shouldering the responsibility of lead bank.

8.19.2 Sponsoring Education of Girl Child :

As a part of Corporate Social Responsibility, the Bank had introduced a Nobel scheme viz. Dena Laxmi Shiksha Protsahan Yojana to sponsor education of Girl students in the villages served by the Bank. The scheme aims at providing a scholarship of ` 2000/- and ` 1500/- per annum to girl student belonging to Below Poverty Line (BPL) family, selected from each of the schools based on first and second rank respectively secured in 7th Standard, from the villages under the command area of the Bank. The Bank

kesÀ ` 1400 keÀjes[ mes ye{keÀj cee®e& 2012 keÀes ` 1723 keÀjesæ[ nes ie³es nQ pees efkeÀ heéLeefcekeÀlee #es$e kesÀ DeefiećeeW keÀe 10.05% nw.

8.15 mejkeÀej Üeje heé³eesefpele keÀe³e&¬eÀce

Yeejle mejkeÀej ves ieéceerCe SJeb Menjer #es$eeW ceW met#ce GÐeceeW keÀer mLeehevee kesÀ ceeO³ece mes jespeieej DeJemej me=efpele keÀjves kesÀ efueS efoveebkeÀ 01.04.2008 mes ieéceerCe jespeieej me=peve keÀe³e&¬eÀce (Deej F& peer heer) SJeb heÓeeve ceb$eer jespeieej ³eespevee (heer Sce Deej JeeF&) keÀes efceueekeÀj heÓeeve ceb$eer jespeieej me=peve keÀe³e&¬eÀce (heer Sce F& peer heer) veece mes ve³eer ³eespevee keÀer MegªDeele keÀer nw.

yeQkeÀ iejeryeer Gvcetueve leLee mJejespeieej me=peve keÀer mejkeÀej Üeje heé³eesefpele ³eespeveeDeeW keÀe meef¬eÀ³elee mes keÀe³ee&vJe³eve keÀj jne nw. yeQkeÀ ves heer.Sce.F&.peer.heer. kesÀ Debleie&le 18092 ueeYeee|Le³eeW keÀes ` 106.45 keÀjesæ[, leLee mJeCe&pe³ebleer ieéce mJejespeieej ³eespevee kesÀ Debleie&le 31769 ueeYeee|Le³eeW keÀes ` 72.53 keÀjesæ[ SJeb mJeCe& pe³ebleer Menjer mJejespeieej ³eespevee (Sme pes Sme Deej JeeF&) kesÀ lenle 11445 ueeYeee|Le³eeW keÀes ` 28.53 keÀjesæ[ kesÀ $eÝCe mJeerke=Àle efkeÀS nQ.

8.16 osvee meeceev³e ¬esÀef[ì keÀe[& ([er peer meer meer) ³eespevee

yeQkeÀ ieéceerCe leLee Gheveiejer³e #es$eeW ceW Deuhe meeOeveeW Jeeues GOeejkeÀlee&DeeW keÀes Fme ³eespevee kesÀ Debleie&le ` 25000/- lekeÀ keÀer DeesJej[êHeÌì megefJeOee heóeve keÀj jne nw. cee®e& 2012 lekeÀ yeQkeÀ ves 17608 [er peer meer keÀe[& peejer efkeÀ³es nQ.

8.17 osvee Yetefcenerve efkeÀmeeve ¬esÀef[ì keÀe[&

yeQkeÀ ves heÆsoej efkeÀmeeveeW, ceewefKekeÀ heÆeOeejkeÀeW, yebìe³eer ceW Kesleer keÀjvesJeeues efkeÀmeeveeW, Yetefcenerve cepeotjeW, Deeefo kesÀ efueS SkeÀ efJeMes<e ³eespevee DeejbYe keÀer nw efpemekesÀ Debleie&le efJeefYeVe ke=Àef<e leLee mebye× ef¬eÀ³eekeÀueeheeW, efpemeceW GheYeesie Yeer Meeefceue nw, kesÀ efueS ª.25000/- lekeÀ $eÝCe megefJeOee heóeve keÀer peeleer nw. ³eespevee kesÀ Debleie&le Je<e& kesÀ oewjeve 2720 Yetefcenerve efkeÀmeeve ¬esÀef[ì keÀe[& peejer efkeÀS ieS nQ.

8.18 efJeÊeer³e mee#ejlee / meeKe hejeceMe& kesÀê

Yeejleer³e efj]peJe& yeQkeÀ ves 100% efJeÊeer³e meceeJesMeve keÀes megefveeq½ele keÀjves kesÀ he´³eespeve mes yeQkeÀeW keÀes mebyebefOele DeieĆeer efpeueeW ceW meeKe hejeceMe& kesÀê Keesueves kesÀ efveosMe efoS nQ. leodvegmeej meeKe hejeceMe& kesÀê mLeeefhele keÀjves kesÀ yeejs ceW Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW kesÀ DevegmejCe ceW yeQkeÀ ves ieebOeerveiej #es$e kesÀ Debleie&le efncceleveiej (efpeuee meeyejkeÀebþe) ceW efoveebkeÀ 08.08.2007 keÀes Dehevee he´Lece meeKe hejeceMe& kesÀê mLeeefhele efkeÀ³ee. yeQkeÀ ves iegpejele jep³e ceW heeuevehegj, cesnmeeCee, Yegpe, efncceleveiej, ieebOeerveiej leLee oeoje veiej nJesueer kesÀê Meeefmele heósMe ceW efmeueJeemee ceW meeKe hejeceMe& kesÀê Keesues nQ. GÊeÀ kesÀêeW keÀe veece osvee efce$e jKee ie³ee nw.

8.19 keÀe@heexjsì meeceeefpekeÀ GÊejoeef³elJe

8.19.1 ieéceerCe mJejespeieej heéfMe#eCe mebmLeeve (Deej.Sme.F&.ìer.DeeF&.)

osvee yeQkeÀ ves ieéceerCe efJekeÀeme ceW efJeefYeVe keÀe³eeX kesÀ efueS ` 150.00 ueeKe keÀer DeejbefYekeÀ hetbpeer kesÀ meeLe SkeÀ meesmee³eìer `òsvee ieéceerCe efJekeÀeme heéfleÿeve'' ([erDeej[erSHeÀ) keÀer mLeehevee keÀer nw. [erDeej[erSHeÀ ves yeQkeÀ kesÀ DeieĆeer efpeueeW ceW, efpeveceW yeQkeÀ DeieĆeer yeQkeÀ keÀer efpeccesoejer efveYee jne nw, ceW 12 mJejespeieej heéfMe#eCe kesÀê (DeejSmeF&ìerDeeF&) mLeeefhele efkeÀS nQ FveceW Meeefceue nQ iegpejele jep³e ceW (1) Denceoeyeeo, (2) keÀ®í, (3) cesnmeeCee, (4) yeveemekeÀebþe, (5) meeyejkeÀebþe, (6) heeìCe leLee íÊeermeieæ{ jep³e ceW (7) ogie&, (8) Oecelejer, (9) cenemecegbo, (10) je³ehegj, (11) jepeveboieebJe leLee (12) oeoje Deewj veiej nJesueer kesÀvê Meeefmele ÒeosMe ceW efmeueJeemee ceW, peneb yeQkeÀ DeieĆeer yeQkeÀ keÀe GÊejoeef³elJe efveYee jne nw.

8.19.2 yeeefuekeÀeDeeW keÀer efMe#ee keÀes heé³eesefpele keÀjvee

keÀe@heexjsì meeceeefpekeÀ GÊejoeef³elJe kesÀ Yeeie kesÀ ªhe ceW, yeQkeÀ ves Deheves mesJee #es$e kesÀ ieebJeeW keÀer yeeefuekeÀeDeeW keÀer efMe#ee kesÀ heé³eespeve kesÀ efueS `òsvee ue#ceer efMe#ee heéslmeenve ³eespevee'' kesÀ veece mes SkeÀ ³eespevee DeejbYe keÀer nw. Fme ³eespevee kesÀ Debleie&le yeQkeÀ Deheveer MeeKeeDeeW kesÀ keÀceeve #es$e ceW Deeves Jeeues mketÀueeW ceW mes iejeryeer jsKee mes veer®es kesÀ heefjJeejeW (yeer heer Sue) keÀer, he´l³eskeÀ mketÀue mes meeleJeeR keÀ#ee ceW he´Lece SJeb efÜleer³e jQkeÀ heéhle keÀjves Jeeueer íe$eeDeeW keÀer hen®eeve keÀjsiee Deewj GvnW ¬eÀceMeë ` 2000/- Deewj ` 1500/- keÀer



has so far provided scholarships to 2213 girl students under the scheme.

8.20 State Level Bankers’ Committee (SLBC) Responsibilities The Bank has been discharging its responsibilities as a Convener of SLBC for the State of Gujarat and also as Convener of UTLBC for the Union Territory of Dadra & Nagar Haveli and Daman. Bank has been given Lead Bank responsibility of Union Territory of Diu. The SLBC has played catalytic role for the development of banking in the State of Gujarat and Dadra & Nagar Haveli through constant monitoring of various Priority Sector and developmental schemes. The Bank has also been monitoring the credit flow to MSME, auto, housing sectors under the stimulus package announced by Government of India.

8.21 Lead Bank Scheme

The Bank is successfully discharging its lead bank responsibility in 13 districts; of which 7 districts are located in Gujarat, 5 districts in Chhattisgarh and two in Union Territory of Dadra & Nagar Haveli and Daman & Diu.

8.22 Regional Rural Banks sponsored by the Bank

The Bank has sponsored two RRBs namely Dena Gujarat Gramin Bank (DGGB) in the State of Gujarat and Durg Rajnandgaon Gramin Bank (DRGB) in the State of Chhattisgarh. Both the RRBs sponsored by Dena Bank have a network of 277 branches spread over 10 districts of Gujarat and Chhattisgargh. The total business mix of these RRBs stood at ` 4920.20 Crore as of March 2012. During the financial year ended 31st March, 2012, both the RRBs are profit making.

8.23 Core Banking Solution at Regional Rural Banks

In terms of the RBI / Government of India directives, Bank has initiated the process of implementation of CBS in Bank’s both Regional Rural Banks ( RRBs) i.e. Dena Gujarat Gramin Bank ( DGGB ) and Durg Rajnandgaon Gramin Bank ( DRGB ). As on 31st March, 2012, 277 branches of both the RRBs have been successfully brought under CBS platform.

9. Financial InclusionThe Bank has a Financial Inclusion Plan which envisages road map for provision of banking services through banking outlet in 770 villages allocated to it by various SLBCs under Lead Bank Scheme. The number of villages allotted to Dena Bank has now been reduced from 770 to 728 after re-allocation of the villages to other Banks keeping in view the geographical areas. As per FIP, all these villages are covered by end of March 2012.The plan includes extension of facilities like Opening of No Frills Accounts, Inbuilt Overdraft facility in the No Frills Accounts, Entrepreneurship Credit, Remittance facilities and Micro-Insurance products. The Bank has engaged M/s Tata Consultancy Services (M/s TCS) as the Application Service Provider (ASP) for implementation of FI Plan for a period of 3 years. Bank has engaged individual Business Correspondents (BCs) in FI villages.

9.1 Progress in coverage of villages:

Bank has covered all 728 villages by March 2012.

Brick & Mortar Branch Model: Bank has covered 41 villages by opening Brick & Mortar Branches.

Ultra Small Branch Model: Bank has covered 34 villages by setting up of Ultra Small Branches.

BC Model: Bank has Covered 653 villages by engaging individual Business Correspondents.

íe$eJe=efÊe heóeve keÀjsiee. Fme ³eespevee kesÀ Debleie&le yeQkeÀ ves DeYeer lekeÀ 2213 íe$eeDeeW keÀes íe$eJe=efÊe heóeve keÀer nw.

8.20 jep³e mlejer³e yeQkeÀme& meefceefle (Sme.Sue.yeer.meer.) GÊejoeef³elJe yeQkeÀ iegpejele jep³e ceW jep³e mlejer³e yeQkeÀme& meefceefle kesÀ meb³eespekeÀ kesÀ ªhe ceW leLee kesÀê Meeefmele heósMe oeoje SJeb veiej nJesueer SJeb oceve ceW ³et ìer Sue yeer meer kesÀ meb³eespekeÀ mebyebOeer GÊejoeef³elJeeW keÀe meHeÀueleehetJe&keÀ efveJee&n keÀj jne nw. Gmes oerJe mebIe Meeefmele #es$e ceW Yeer DeieĆeer yeQkeÀ keÀe GÊejoeef³elJe efo³ee ie³ee nw. jep³e mlejer³e yeQkeÀme& meefceefle ves iegpejele jep³e kesÀ meceie´ efJekeÀeme kesÀ efueS efJeefYeVe heéLeefcekeÀlee #es$e Deewj efJekeÀemeMeerue ³eespeveeDeeW keÀer efvejblej efveiejeveer kesÀ Üeje cenlJehetCe& YetefcekeÀe efveYeeF& nw. yeQkeÀ Yeejle mejkeÀej Üeje Ieesef<ele heéslmeenve hewkesÀpe kesÀ Debleie&le met#ce, ueIeg, ceO³ece GÐeceeW, Dee@ìes, DeeJeeme #es$eeW keÀes $eÝCe he´Jeen keÀer Yeer efveiejeveer keÀj jne nw.

8.21 DeieĆeer yeQkeÀ ³eespeveeyeQkeÀ osMe kesÀ 13 efpeueeW ceW DeieĆeer yeQkeÀ keÀer YetefcekeÀe efveYee jne nw efpeveceW mes 7 efpeues iegpejele ceW, 5 efpeues íÊeermeieæ{ ceW leLee oes mebIe Meeefmele heósMe oeoje SJeb veiej nJesueer leLee oceCe SJeb oerJe Meeefceue nQ.

8.22 osvee yeQkeÀ Üeje heé³eesefpele #es$eer³e ieéceerCe yeQkeÀ :osvee yeQkeÀ ves oes #es$eer³e ieéceerCe yeQkeÀ heé³eesefpele efkeÀS nQ efpeveceW SkeÀ iegpejele jep³e ceW `òsvee iegpejele ieéceerCe yeQkeÀ'' kesÀ veece mes leLee otmeje íÊeermeieæ{ jep³e ceW `ògie& jepeveeboieebJe ieéceerCe yeQkeÀ'' kesÀ veece mes keÀe³e&jle nQ. osvee yeQkeÀ Üeje heé³eesefpele oesveeW #es$eer³e ieéceerCe yeQkeÀeW keÀer kegÀue efceueekeÀj 277 MeeKeeSb nQ pees iegpejele leLee íÊeermeieæ{ kesÀ 10 efpeueeW ceW HewÀueer ngF& nQ. cee®e& 2012 ceW Fve #es$eer³e ieéceerCe yeQkeÀeW keÀe kegÀue efceefÞele keÀejesyeej 4920.20 keÀjesæ[ Lee. 31.03.2012 keÀes meceehle efJeÊe Je<e& kesÀ oewjeve oesveeW #es$eer³e ieéceerCe yeQkeÀeW ves ueeYe Dee|pele efkeÀ³ee nw.

8.23 #es$eer³e ieéceerCe yeQkeÀeW ceW keÀesj yeQeEkeÀie meceeOeeveYee.efj.yeQ. / Yeejle mejkeÀej kesÀ efoMeeefveoxMeeW kesÀ Devegmeej yeQkeÀ ves Deheves oesveeW #es$eer³e ieéceerCe yeQkeÀeW (Deej.Deej.yeer.) ³eLee, osvee iegpejele ieéceerCe yeQkeÀ ([er.peer.peer.yeer.) SJeb ogie& jepeveeboieebJe ieéceerCe yeQkeÀ ([er.Deej.peer.yeer.) ceW meer.yeer.Sme. keÀe³ee&vJe³eve keÀer heéf¬eÀ³ee DeejbYe keÀer nw. 31 cee®e& 2012 keÀes oesveeW Deej.Deej.yeer. keÀer 277 MeeKeeDeeW keÀes meHeÀueleehetJe&keÀ meer.yeer.Sme. kesÀ Debleie&le uee³ee ie³ee nw.

9. efJeÊeer³e meceeJesMeveyeQkeÀ ves SkeÀ efJeÊeer³e meceeJesMeve ³eespevee lew³eej keÀer nw, efpemeceW DeieĆeer yeQkeÀ ³eespevee kesÀ Debleie&le efJeefYeVe jep³e mlejer³e yeQkeÀj meefceefle³eeW Üeje yeQkeÀ keÀes Deeyebefìle 770 ieebJeeW ceW yeQeEkeÀie mesJeeSb heóeve keÀjves kesÀ efueS yeQeEkeÀie kesÀê Keesueves keÀe heéJeOeeve nw. YeewieesefuekeÀ #es$eeW kesÀ DeeOeej hej Dev³e yeQkeÀeW keÀes ieebJeeW kesÀ hegveDee&yebìve kesÀ yeeo osvee yeQkeÀ keÀes Deeyebefìle ieebJeeW keÀer mebK³ee 770 mes IeìkeÀj 728 nes ieF& nw. SHeÀ.DeeF&.heer kesÀ Devegmeej, cee®e& 2012 keÀer meceeeqhle lekeÀ ³es meYeer ieebJe Meeefceue efkeÀS ieS nQ.

Fme ³eespevee ceW ``meeos Keeles'', meeos KeeleeW ceW Deblee|vee|cele DeesJej[êHeÌì megefJeOee, GÐeceJe=efÊe meeKe, he´s<eCe megefJeOeeSb leLee met#ce yeercee Glheeo Deeefo megefJeOeeDeeW keÀe efJemleej Meeefceue nw.

yeQkeÀ ves 3 Je<e& keÀer DeJeefOe kesÀ efueS SHeÀ.DeeF& ³eespevee kesÀ keÀe³ee&vJe³eve nsleg SeqhuekesÀMeve mee|Jeme heésJeeF[j (S.Sme.heer) kesÀ ©he ceW ces. ìeìe keÀvmeuìbmeer mee|Jemesme (ces ìer.meer.Sme) keÀes efve³egÊeÀ efkeÀ³ee nw.

9.1 ieebJeeW keÀes Meeefceue keÀjves ceW heíeefleëyeQkeÀ ves cee®e& 2012 lekeÀ 728 ieebJe Meeefceue efkeÀS nQ.

efye´keÀ Deewj ceeì&j MeeKee cee@[ue: yeQkeÀ ves efye´keÀ Deewj ceeì&j MeeKeeSb KeesuekeÀj 41 ieebJe Meeefceue efkeÀS nQ.

met#ce ueIeg MeeKee cee@[ueë yeQkeÀ ves met#ce ueIeg MeeKeeSb mLeeefhele keÀjkesÀ 34 ieebJe Meeefceue efkeÀS nQ.yeer.meer cee@[ueë yeQkeÀ ves J³eefÊeÀiele keÀejesyeej heéfleefveefOe³eeW keÀes efve³egÊeÀ keÀjkesÀ 653 ieebJe Meeefceue efkeÀS nQ.



9.2 No Frills Accounts: Total 2.74 lakh No Frills accounts have been opened in the FI Villages by March 2012 against the target of 2.62 lakhs accounts. However, the Bank as a whole, the number of No Frills accounts is 12.60 lakhs as of March 2012.

9.3 Inbuilt OD facility in the No Frills Accounts: All No Frills Accounts in FI villages i.e. 2.74 lakh No Frills Accounts have been extended OD facility by March 2012, against the target of 2.62 lakh accounts. However, the Bank as a whole, the number of inbuilt OD facility extended in the No Frills Accounts is 5.53 lakh.

9.4 Dena Kisan Credit Cards and Dena General Credit Cards are also issued under Financial Inclusion Plan.

9.5 Training to Individual BCs: Training has been provided to all individual BCs. However, Bank shall provide training to BCs on continuous basis through pool of officers identified for training.

9.6 FIP for Regional Rural Banks(RRBs):

Dena Bank has sponsored two RRBs namely Dena Gujarat Gramin Bank (DGGB) in the State of Gujarat and Durg Rajnandgaon Gramin Bank (DRGB) in the State of Chhattisgarh.

DGGB has been allocated 245 villages and DRGB has been allocated 26 villages. In all, both the RRBs have been allocated 271 villages having population above 2000.

Both the RRBs have covered all the villages allotted to it by March 2012.

9.7 FIP for the State of Gujarat:

A total of 3502 villages having population above 2000 were allotted to Banks and all have been covered by Banks by March 2012.

Banks have covered 101 villages through Brick & Mortar Branch Model, 673 villages through Ultra Small Branch Model, 16 villages through Mobile Van model and 2712 villages through BC model. Dena Bank has covered all 493 villages allotted to it in the State of Gujarat. All Banks have opened 9.99 lakh accounts under Financial Inclusion. (Dena Bank has opened 1.67 lakhs accounts.

9.8 FIP for the Union Territory of Dadra & Nagar Haveli:

30 villages having population above 2000 were allotted to Banks.

Banks have covered all 30 villages, out of which 4 through Brick & Mortar Branch model, 3 through Ultra Small Branch Model and 23 through BC model.

Dena Bank has covered all the 9 villages as proposed in FIP. Banks have opened 0.31 lakhs accounts in the Union Territory of Dadra & Nagar Haveli. 9.9 FIP for the Union Territory of Daman & Diu :6 villages having population above 2000 were allotted to Banks. Banks have covered all 6 villages, all through BC model. Dena Bank has covered 3 villages as proposed in FIP. Banks have opened 0.05 lakhs accounts in the Union Territory of Daman & Diu. 10. Advances to MSME SectorMSME sector has been identified as one of the growth engines for increasing credit portfolio of the Bank. Central Processing Cells were established at the remaining 4 centres, thus covering all the 21 Regional offices for speedy disposal of MSME loan proposals. MSME credit camps were organized at various potential centres on regular basis.

9.2 meeos Keelesë SHeÀ.DeeF& ieebJeeW ceW cee®e& 2012 lekeÀ efveOee&efjle ue#³e ©.2.62 ueeKe KeeleeW keÀer leguevee ceW kegÀue 2.74 ueeKe meeos Keeles Keesues ieS nQ. leLeeefhe, meceie´ ªhe ceW yeQkeÀ ceW cee®e& 2012 keÀes 12.60 meeos Keeles Keesues ie³es nQ.

9.3 meeos KeeleeW ceW Deblee|veefnle Dees.[er.megefJeOeeë 2.62 ueeKe KeeleeW kesÀ ue#³e keÀer leguevee ceW cee®e& 2012 lekeÀ SHeÀ.DeeF& ieebJeeW ceW meYeer meeos KeeleeW DeLee&led 2.74 ueeKe meeos KeeleeW keÀes Deblee|veefnle Dees.[er.megefJeOee heoeve keÀer ieF& nw. leLeeefhe , meceie ©he ceW yeQkeÀ Üeje meeos KeeleeW keÀes heoeve keÀer ieF& Deblee|veefnle Dees[er megefJeOee keÀer mebK³ee 5.53 ueeKe nw.

9.4 osvee efkeÀmeeve ¬esÀef[ì keÀe[& Deewj osvee pevejue ¬esÀef[ì keÀe[& Yeer efJeÊeer³e meceeJesMeve ³eespevee kesÀ Debleie&le peejer efkeÀS ieS nQ. .

9.5 J³eefÊeÀiele yeer.meer keÀes heéfMe#eCeë meYeer J³eefÊeÀiele yeer.meer keÀes heéfMe#eCe heóeve efkeÀ³ee ie³ee nw. leLeeefhe, yeQkeÀ heéfMe#eCe nsleg hen®eeve efkeÀS ieS DeefOekeÀeefj³eeW kesÀ ceeO³ece mes efvejblej DeeOeej hej yeer.meer keÀes heéfMe#eCe heóeve keÀjsiee.

9.6 #es$eer³e ieéceerCe yeQkeÀeW (Deej.Deej.yeer.) kesÀ efueS SHeÀ.DeeF&.heerë

osvee yeQkeÀ ves iegpejele jep³e ceW osvee iegpejele ieéceerCe yeQkeÀ ([er peer peer yeer) leLee íÊeermeie{ jep³e ceW ogie& jepeveeboieebJe ieéceerCe yeQkeÀ ([er Deej peer yeer) veecekeÀ oes Deej.Deej.yeer. keÀe heé³eespeve efkeÀ³ee nw.

[er.peer.peer.yeer. keÀes 245 ieebJe leLee [er.Deej.peer.yeer. keÀes 26 ieebJe Deeyebefìle efkeÀ³es ie³es nQ. kegÀue efceueekeÀj, oesveeW Deej.Deej.yeer. keÀes 2000 mes DeefOekeÀ pevemebK³ee kesÀ 271 ieebJe Deeyebefìle efkeÀ³es ie³es nQ.

oesveeW #es$eer³e ieéceerCe yeQkeÀeW ves cee®e& 2012 lekeÀ GvekeÀes Deeyebefìle meYeer ieebJe GÊeÀ ³eespevee ceW Meeefceue keÀj efueS nQ.

9.7 iegpejele jep³e kesÀ efueS efJeÊeer³e meceeJesMeve ³eespeveeë

yeQkeÀeW keÀes 2000 mes DeefOekeÀ pevemebK³ee kesÀ kegÀue 3502 ieebJe Deeyebefìle efkeÀ³es ie³es Les Deewj cee®e& 2012 lekeÀ meYeer ieebJe Meeefceue efkeÀS ieS nQ.

yeQkeÀeW ves efye´keÀ Deewj ceeì&j MeeKee cee@[ue Üeje 101 ieebJe, met#ce ueIeg MeeKee Üeje 673 ieebJe, ceesyeeFue Jesve Üeje 16 ieebJe Deewj yeer.meer cee@[ue Üeje 2712 ieebJe Meeefceue efkeÀS nQ. iegpejele jep³e ceW osvee yeQkeÀ keÀes Deeyebefìle meYeer 493 ieebJe Meeefceue efkeÀS ieS nQ. meYeer yeQkeÀeW ves efJeÊeer³e meceeJesMeve ³eespevee kesÀ Debleie&le 9.99 ueeKe Keeles Keesues nQ .( osvee yeQkeÀ ves 1.67 ueeKe Keeles Keesues nQ.)

9.8 oeoje Deewj veiej nJesueer mebIe Meeefmele #es$e kesÀ efueS efJeÊeer³e meceeJesMeve ³eespeveeë yeQkeÀeW keÀes 2000 mes DeefOekeÀ pevemebK³ee kesÀ kegÀue 30 ieebJe Deeyebefìle efkeÀ³es ie³es Les.

yeQkeÀeW ves 30 ieebJe Meeefceue keÀj efueS nQ efpemeceW mes 4 ieebJe efye´keÀ SJeb ceeì&j MeeKee cee@[ue Üeje, 3 met#ce ueIeg MeeKee cee@[ue Üeje Deewj 23 ieebJe yeermeer cee@[ue Üeje Meeefceue efkeÀS ieS.

osvee yeQkeÀ ves SHeÀ.DeeF&.heer. ceW he´mleeefJele kesÀ Devegmeej meYeer 9 ieebJe Meeefceue keÀj efueS nQ. yeQkeÀes ves oeoje Deewj veiej nJesueer mebIe Meeefmele #es$e ceW 0.31 ueeKe Keeles Keesues nQ.

9.9 oceCe Deewj oerJe kesÀ mebIe Meeefmele #es$e kesÀ efueS efJeÊeer³e meceeJesMeve ³eespevee :yeQkeÀeW keÀes 2000 mes DeefOekeÀ pevemebK³ee kesÀ kegÀue 6 ieebJe Deeyebefìle efkeÀ³es ie³es Les.

yeQkeÀeW ves meYeer 6 ieebJe yeer.meer. cee@[ue Üeje Meeefceue keÀj efueS nQ. osvee yeQkeÀ ves SHeÀ.DeeF&.heer. ceW he´mleeefJele kesÀ Devegmeej 3 ieebJe Meeefceue keÀj efueS nQ.

yeQkeÀeW ves oceCe SJeb oerJe kesÀ mebIe Meeefmele #es$e ceW 0.05 ueeKe Keeles Keesues nQ.

10. ueIeg SJeb ceO³ece GÐece #es$e keÀes DeefiećeyeQkeÀ kesÀ meeKe efveJesMe keÀes yeæ{eves kesÀ efueS Sce.Sme.Sce.F&. #es$e keÀes SkeÀ efJekeÀeme ³eb$e kesÀ ªhe ceW efJeefvee|oä efkeÀ³ee ie³ee nw. SceSmeSceF& $eÝCe he´mleeJeeW hej MeerIe´ keÀej&JeeF& kesÀ efueS Mes<e 04 kesÀêeW ceW Yeer kesÀêerke=Àle mebmeeOeve kesÀêeW (meerheermeer) keÀer mLeehevee keÀer ieF& nw, Fme he´keÀej meYeer 21 #es$eer³e keÀe³ee&ue³e FmeceW Meeefceue nes ieS nQ. efJeefJeOe mebYeeefJele kesÀêeW hej efve³eefcele DeeOeej hej Sce.Sme.Sce.F&. meeKe efMeefJejeW keÀe Dee³eespeve efkeÀ³ee ie³ee.


ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-12Special MSME campaign was organized form 1st November, 2011 under Mission-111 days and progress of the same were monitored on fortnightly basis. During the campaign Bank sanctioned loans to 5637 Borrowers amounting to ` 1695.09 Crore upto 31.03.2012.

Rate of Interest were reduced significantly for MSME borrowers and are now in the range of 12% to 14.75% as per the credit rating upto ”D” rated borrowers.

Bank has entered into tie up with TVS Motor and Bajaj Motor for 3 wheelers financing and with TATA Motors for financing Commercial Vehicle to be covered under MSME sector.

Regular Training programmes were conducted for officers for improving skills for processing of loan proposals.

All these measures resulted in growth of MSME credit by 22.22% . In absolute terms, the MSME advances increased from ` 6783.72 Crore as of 31.03.2011 to ` 8291.13 Crore as of 31.03.2012.

Credit to Micro Enterprises grew by 28.56% from ` 3214.26 Crore as of 31.03. 2011 to ` 4132.33 Crore as of 31.03.2012. Credit to Micro and Small Enterprises sector grew by 21.02% from ` 6194.05 Crore as of 31.03.2011 to ` 7495.83 Crore as of 31.03.2012. Advances to Micro Enterprises constitutes 55.13% of Micro and Small Enterprises advances as of March, 2012. No. of accounts in Micro Enterprises grew from 100503 as of March, 2011 to 114375 as of March, 2012 showing an increase by 13.80%.

Special thrust was given to cover the eligible loan accounts under CGTMSE, which resulted in increasing the number of borrowers from 4550 as of March-2011 to 6875 as of March-2012 ( Increase by 49.12%) and amount from ` 235.66 Crore as of March, 2011 to ` 367.62 Crore as of March, 2012 ( Increase by 56%).

11. Retail Credit

11.1 Retail Credit has been one of the focus area for credit growth with better returns. The Bank has 11 Retail Banking Schemes catering to various needs of a customer. The schemes are modified from time to time keeping in view the market scenario, customer requirements and feed-back from field functionaries. Concerted efforts were made to popularise the retail banking schemes through wide publicity.

Giving emphasis on increasing housing loan, the Bank has approved 909 housing projects / builders. It will also ensure quality of assets under housing loan.

During the financial year, the outstanding amount under direct retail credit registered a growth of 21.48% showing an increase of ` 964.37 Crore to reach the level of ` 5453.25 Crore. The total retail credit has increased from ` 6135.59 Crore as of March 2011 to ` 7282.50 Crore as of March 2012 registering growth of ` 1146.91 Crore (18.69%)

11.2 Retail Asset Branches:

In order to take advantage of the potential available for enlarging Bank’s retail lending portfolio and also to ensure better quality, uniformity and speed in appraisal and sanctions, 12 Retail Asset Branches (RABs) are functioning at various centres viz. at Hyderabad, Bangalore, Chennai, Lucknow, Pune, Surat, Bhopal, Bhandup (Mumbai), Juhu Vile Parle (Mumbai), Kolkata, Ahmedabad and New Delhi. The Retail Asset Branches carry out all the functions relating to retail advances and expected to ensure quantitative and qualitative growth of retail business and also cut down multiplicity of functions and efforts at branches. Besides, in order to maintain asset quality, Regional Managers have been empowered to link the selected branches at RAB centre, as they may deem fit, with the

efceMeve 111 efoveeW kesÀ lenle efoveebkeÀ 01 veJebyej, 2011 mes efJeMes<e Sce.Sme.Sce.F&. DeefYe³eeve ®euee³ee ie³ee SJeced GmekeÀer heíeefle keÀer heeef#ekeÀ DeeOeej hej efveiejeveer keÀer ieF&. DeefYe³eeve kesÀ oewjeve yeQkeÀ ves 31.3.2012 lekeÀ 5637 GOeejkeÀlee&DeeW keÀes `1695.09 keÀjesæ[ keÀer jkeÀce kesÀ $eÝCe mJeerke=Àle efkeÀS.SceSmeSceF& GOeejkeÀlee&DeeW kesÀ efueS y³eepe oj ceW cenlJehetCe& keÀceer keÀer ieF& Deewj Deye ³en ‘[er’ ÞesCeer lekeÀ kesÀ GOeejkeÀlee&DeeW keÀer ¬esÀef[ì jseEìie kesÀ Devegmeej 12% mes 14.75% lekeÀ keÀer meercee ceW nQ.yeQkeÀ ves Sce.Sme.Sce.F&. #es$e kesÀ lenle efleHeefn³ee JeenveeW kesÀ efJeÊeer³eve kesÀ efueS ìer.Jeer.Sme. ceesìj leLee yepeepe ceesìj leLee JeeefCeeqp³ekeÀ JeenveeW kesÀ efJeÊeer³eve kesÀ efueS ìeìe ceesìme& kesÀ meeLe ieþyebOeve J³eJemLee keÀer nw.$eÝCe he´mleeJeeW hej keÀej&JeeF& keÀjves kesÀ efueS DeefOekeÀeefj³eeW keÀer #ecelee ceW megOeej nsleg efve³eefcele heéfMe#eCe keÀe³e&¬eÀce Dee³eesefpele efkeÀS ieS.Fve Ghee³eeW kesÀ heefjCeecemJeªhe SceSmeSceF& $eÝCeeW ceW 22.22% keÀer Je=ef× ngF&. meceie´ ªhe ceW ueIeg SJeb ceO³ece GÐeceeW keÀes Deefieće 31.3.2011 kesÀ ` 6783.72 keÀjesæ[ mes yeæ{keÀj 31.3.2012 keÀes ` 8291.13 keÀjesæ[ lekeÀ hengB®e ieS.met#ce GÐeceeW keÀes DeefiećeeW ceW 28.56% keÀer Je=ef× kesÀ meeLe 31.3.2011 keÀes 3214.26 keÀjesæ[ mes yeæ{keÀj 31.3.2012 keÀes ` 4132.33 keÀjesæ[ nes ieS. met#ce SJeb ueIeg GÐece #es$e keÀes DeefiećeeW ceW 21.02% Je=ef× kesÀ meeLe 31.3.2011 keÀes ` 6194.05 keÀjesæ[ mes yeæ{keÀj 31.3.2012 keÀes ` 7495.83 keÀjesæ[ nes ieS. cee®e& 2012 lekeÀ met#ce SJeb ueIeg GÐece DeefiećeeW ceW met#ce DeefiećeeW keÀes efoS ieS Deefûece 55.13% nQ. met#ce GÐeceeW ceW KeeleeW keÀer mebK³ee cee®e&, 2011 kesÀ 100503 mes yeæ{keÀj cee®e&, 2012 keÀes 114375 nes ieF& pees 13.80% keÀer Je=ef× oMee&leer nw.meer.peer.ìer.Sce.Sme.F&. kesÀ lenle hee$e $eÝCe KeeleeW keÀes Meeefceue keÀjves kesÀ efueS efJeMes<e O³eeve efo³ee ie³ee, efpemekesÀ heefjCeecemJeªhe GOeejkeÀlee&DeeW keÀer mebK³ee cee®e& 2011 kesÀ 4550 mes yeæ{keÀj cee®e&, 2012 keÀes 6875 nes ieF&.(49.12% keÀer Je=ef×) leLee jkeÀce Yeer cee®e&, 2011 kesÀ ` 235.66 keÀjesæ[ mes yeæ{keÀj cee®e&, 2012 ceW ` 367.63 keÀjesæ[ nes ieF& (56% keÀer Je=ef×).11. efjìsue meeKeyeQkeÀ kesÀ meeKe mebefJeYeeie ceW Je=ef× kesÀ efueS efjìsue $eÝCeeW keÀer SkeÀ cenÊJehetCe& Yeeie kesÀ ªhe ceW hen®eeve keÀer ieF& nw. yeQkeÀ keÀer 11 efjìsue yeQeEkeÀie ³eespeveeSb nQ pees efkeÀ ieénkeÀeW keÀer DeeJeM³ekeÀleeDeeW keÀes hetjer keÀj jner nQ. ³eespeveeDeeW ceW yeepeej heefj¢M³e, ieénkeÀeW keÀer DeeJeM³ekeÀleeDeeW leLee MeeKee mlej hej keÀe³e& keÀjves Jeeues DeefOekeÀeefj³eeW mes heéhle met®eveeDeeW kesÀ Devegmeej mece³e - mece³e hej mebMeesOeve efkeÀ³ee peelee nw. efjìsue yeQeEkeÀie ³eespeveeDeeW keÀe he´®eej keÀjves kesÀ efueS ienve he´³eeme efkeÀS ieS. DeeJeeme $eÝCeeW keÀes ye{e³es peeves hej peesj osles ngS yeQkeÀ ves 909 DeeJeemeer³e heefj³eespeveeDeeW / efyeu[jeW keÀe Devegceesove efkeÀ³ee nw. Jen DeeJeeme $eÝCe kesÀ Debleie&le Deeeqmle³eeW keÀer iegCeJeÊee Yeer megefveeq½ele keÀjsiee.efJeÊe Je<e& kesÀ oewjeve he´l³e#e efjìsue $eÝCeeW keÀer yekeÀe³ee jeefMe³eeW ceW 21.48% keÀer Je=ef× ngF& Deewj FmekesÀ HeÀuemJeªhe efjìsue $eÝCe ` 964.37 keÀjesæ[ keÀer Je=ef× kesÀ meeLe ` 5453.25 keÀjesæ[ lekeÀ hengB®e ieS. kegÀue efjìsue $eÝCe cee®e& 2011 keÀes ` 6135.59 keÀjesæ[ mes yeæ{keÀj cee®e& 2012 keÀes ` 7282.50 keÀjesæ[ lekeÀ hengB®e ieS pees efkeÀ ` 1146.91 keÀjesæ[ (18.69%) keÀer Je=ef× oMee&les nQ.11.2 efjìsue Deeeqmle MeeKeeSb.

yeQkeÀ kesÀ efjìsue $eÝCe mebefJeYeeie keÀes yeæ{eves kesÀ efueS GheueyOe mebYeeJeveeDeeW keÀe ueeYe Gþeves leLee yesnlej iegCeJeÊee, meceevelee SJeb cetu³eebkeÀve Deewj mJeerke=Àefle keÀer ieefle megefveeq½ele keÀjves kesÀ efueS, yeQkeÀ keÀer nwojeyeeo, yeWieuegª, ®esVew, ueKeveT, hegCes, metjle, Yeesheeue Deewj Yeeb[ghe (cegbyeF&), pes.Jeer.heer.[er. cegbyeF&, Denceoeyeeo, keÀesuekeÀelee leLee veF& efouueer ceW 12 efjìsue Deeeqmle MeeKeeSb keÀe³e&jle nQ. efjìsue Deeeqmle MeeKeeSb efjìsue DeefiećeeW mes mebyebefOele meYeer keÀe³e& keÀjWieer Deewj ³en megefveeq½ele keÀjWieer keÀer efjìsue keÀejesyeej ceW cee$eelcekeÀ Deewj iegCeelcekeÀ Je=ef× nes Deewj MeeKeeDeeW kesÀ keÀe³eeX Deewj he´³eemeeW ceW yenguelee ve nes. FmekesÀ DeueeJee, Deeeqmle iegCeJeÊee keÀes yevee³es jKeves kesÀ efueS #es$eer³e heýebOekeÀeW keÀes ³en DeefOekeÀej efo³ee ie³ee nw efkeÀ Jes Deej.S.yeer. kesÀê ceW, GvekeÀes pees Yeer Gef®ele ueies, ®e³eefvele MeeKeeDeeW keÀes Gme kesÀê kesÀ Deej.S.yeer. kesÀ meeLe eEuekeÀ keÀj mekeÀles nQ. Fme he´keÀej eEuekeÀ keÀer ieF&



RAB at that centre. Such linked branch will generate lead and all the functions till first disbursement shall be carried out by RAB and thereafter by the lead generating branch.

11.3 Refinement of Schemes :

The Bank further refined its various retail schemes like Dena Niwas Housing Finance, Dena Vidyalaxmi Education Loan, Dena Trade Finance Schemes so as to make these schemes more customer friendly.

11.4 Introduction of new schemes:

To enable our field functionaries to get one more retail product and encash the available business potential, a new retail product namely “Dena Gold Loan” has been introduced and operationalized through designated branches.

11.5 Housing Finance:

Fresh disbursements to the tune of ` 1374.87 Crore were made during the year towards housing loan, enabling net increase in outstanding credit from ` 4015.98 crore as of March 2011 to ` 4730.31 Crore as of March 2012, registering a growth of 17.79%.

11.6 Mortgage Loan:

The outstanding under Mortgage Loan Scheme, increased from ` 493.18 Crore. to ` 743.24 Crore as at the end of the year i.e. an increase of `250.06 Crore (50.70%).

11.7 Education Loan:

Fresh disbursements to the tune of ` 29.39 Crore were made during the year towards education loan. There is net increase in outstanding credit from ` 316.03 Crore to ` 327.09 Crore as at the end of the year i.e. an increase of `11.05 Crore (3.50%).

11.8 Trade Finance Scheme:

Outstanding under the Trade Finance Scheme, increased from ` 461.46 Crore to ` 592.99 Crore as at the end of the year i.e. an increase of ` 131.53 Crore (28.50%).

12. Investment

Aggregate gross domestic investments of the Bank grew by 23.05% to reach 23,207.80 crores as on 31.03.2012 from the level of ` 18,860.22 crores as on 31.03.2011.

The SLR securities have increased from ` 15,304.91 crores to ` 19,504.71 crores i.e. an increase of 27.44% in line with the increase in DTL. The DTL has increased from ` 62,897 crores to ` 74,992.47 crores.

Non SLR Securities have increased from ` 3555.31 crores to ` 3703.09 crores i.e. an increase of 4.16%. The increase in Non SLR Securities is mainly due to increase in investment in RIDF / RHDF / MSME / MSRE amounting to ` 195 crores. The RIDF investment is mandatory investment to bridge the shortfall in Priority Sector Lending vis-à-vis RBI stipulated one and is not subject to mark to market.

Bank continued to be an active participant in Government Securities auction. Bank concentrated in investment in Govt Securities, PSU and Corporate Bonds to augment its income from Treasury.

The income from Treasury operations has gone up from ` 1246 crores for the year ended 31st March 2011 to 1635.56 crores for the year ended 31st March 2012 i.e. increase of 31.26% on YoY basis. The investments have been maintained in various maturity mixes consistent with risk perceptions and investment policies of the bank.

MeeKee Deej.S.yeer.mes he´Lece efJelejCe efkeÀ³es peeves lekeÀ, Deeies jnkeÀj meYeer keÀe³e& keÀjsieer Deewj GmekesÀ yeeo Jen MeeKee ner yeeo kesÀ meYeer keÀe³e& keÀjsieer.

11.3 ³eespeveeDeeW keÀe heefj<keÀjCe

yeQkeÀ ves Deheveer efJeefYeVe efjìsue ³eespeveeDeeW DeLee&le osvee efveJeeme DeeJeeme efJeÊe, osvee efJeÐeeue#ceer Mew#eefCekeÀ $eÝCe ³eespevee, osvee J³eeheej efJeÊe ³eespevee ceW Deewj heefj<keÀjCe efkeÀ³ee nw efpememes Jes ieénkeÀeW keÀer Dehes#eeDeeW kesÀ Devegmeej nes mekeWÀ.

11.4 veF& ³eespeveeSb DeejbYe efkeÀ³ee peeveeë

#es$e ceW keÀe³e& keÀjvesJeeues DeefOekeÀeefj³eeW keÀes DeefOekeÀ efjìsue Glheeo heóeve keÀjves leLee GheueyOe keÀejesyeej keÀer mebYeeJeveeDeeW keÀe Ghe³eesie keÀjves kesÀ efueS `òsvee mJeCe& $eÝCe'' kesÀ veece mes SkeÀ ve³ee efjìsue Glheeo DeejbYe efkeÀ³ee ie³ee nw Deewj ³en ³eespevee veeefcele MeeKeeDeeW ceW heefj®eeueveiele nw.

11.5 DeeJeeme efJeÊe

DeeJeeme $eÝCe kesÀ Debleie&le Je<e& kesÀ oewjeve ` 1374.87 keÀjesæ[ kesÀ veS efJelejCe efkeÀS ieS efpememes yekeÀe³ee $eÝCe cee®e& 2011 ceW ` 4015.98 keÀjesæ[ mes yeæ{keÀj cee®e&, 2012 keÀes ` 4730.31 keÀjesæ[ lekeÀ hengb®e ieS pees efkeÀ 17.79% keÀer Je=ef× oMee&les nQ.

11.6 yebOekeÀ $eÝCeë

yebOekeÀ $eÝCe ³eespevee kesÀ Debleie&le, yekeÀe³ee jeefMe ` 493.18 keÀjes[ mes ye{keÀj Je<ee¥le lekeÀ ` 743.24 keÀjes[ nes ieF& DeLee&led ` 250.06 keÀjes[ (50.70%) keÀer Je=ef× ngF&.

11.7 Mew#eefCekeÀ $eÝCe

Mew#eefCekeÀ $eÝCe ³eespevee kesÀ Debleie&le Je<e& kesÀ oewjeve ` 29.39 keÀjesæ[ kesÀ veS $eÝCe efJelejCe efkeÀS ieS. Fmemes $eÝCeeW keÀer yekeÀe³ee jeefMe ` 316.03 keÀjes[ mes yeæ{keÀj Je<e& kesÀ Deble lekeÀ ª.327.09 keÀjesæ[ lekeÀ hengb®e ieF& pees efkeÀ ª.11.05 keÀjesæ[ (3.50%) keÀer Je=ef× oMee&les nQ.11.8 J³eeheej efJeÊe ³eespeveeë J³eeheej efJeÊe ³eespevee kesÀ Debleie&le yekeÀe³ee jeefMe ` 461.46 keÀjes[ mes ye{keÀj Je<e& kesÀ Deble lekeÀ ` 592.99 keÀjes[ lekeÀ hengb®e ieF& peesefkeÀ ` 131.53 keÀjes[ (28.50%) keÀer Je=ef× oMee&les nQ. 12. efveJesMe

yeQkeÀ kesÀ kegÀue mekeÀue Iejsuet efveJesMe ceW 23.05% keÀer Je=ef× ngF& efpememes Jen 31.3.2011 keÀes ` 18,860.22 keÀjes[ kesÀ mlej mes ye{keÀj 31.3.2012 keÀes ` 23,207.80 keÀjes[ kesÀ mlej lekeÀ hengb®e ie³ee.

meebefJeefOekeÀ ®eueefveefOe Devegheele heefleYetefle³eeb ` 15,304.91 keÀjes[ mes ye{keÀj ` 19,504.71 keÀjes[ lekeÀ hengb®e ieF¥ DeLee&led [er.ìer.Sue. ceW Je=ef× kesÀ meceeve 27.44% keÀer Je=ef× ngF&. [er.ìer.Sue. ` 62,897 keÀjes[ mes ye{keÀj ` 74,992.47 keÀjes[ nes ie³es.

iewj Sme.Sue.Deej. heéfleYetefle³eeb ` 3555.31 keÀjes[ mes ye{keÀj ` 3703.09 keÀjes[ lekeÀ hengb®e ieF&. DeLee&led 4.16% keÀer Je=ef× ngF&. iewj Sme.Sue.Deej. heéfleYetefle³eeW ceW Je=ef× cegK³eleë Deej.DeeF&.[er.SHeÀ / Deej.S®e.[er.SHeÀ / Sce.Sme.Sce,F& / Sce.Sme.Deej.F& ceW efveJesMe ceW Je=ef× peesefkeÀ ©.195 keÀjes[ nw kesÀ keÀejCe ngF& nw. Deej.DeeF&.[er.SHeÀ efveJesMe Yeejleer³e efjpeJe& yeQkeÀ Üeje efveOee&efjle kesÀ Devegmeej heéLeefcekeÀlee #es$e $eÝCe ceW keÀceer keÀes hetje keÀjves kesÀ efueS DeefveJee³e& nw SJeb yeepeej YeeJe kesÀ Devegmeej veneR nesiee.

yeQkeÀ mejkeÀejer heéfleYetefle³eeW keÀer efveueeceer ceW meef¬eÀ³e Yeeieeroej yevee jne. yeQkeÀ ves Deheveer jepekeÀes<e Dee³e ceW Je=ef× kesÀ efueS mejkeÀejer heéfleYetefle³eeW, kesÀêer³e mejkeÀej kesÀ Ghe¬eÀceeW Deewj keÀe@heexjsì yeeBæ[eW ceW efveJesMe hej efJeMes<e O³eeve efo³ee.

jepekeÀes<e heefj®eeueve mes Dee³e 31 cee®e& 2011 kesÀ ` 1246 keÀjesæ[ mes yeæ{keÀj Je<e& 2012 kesÀ efueS ` 1635.56 keÀjesæ[ nes ie³es pees efkeÀ Je<e& oj Je<e& DeeOeej hej 31.26% keÀer Je=ef× oMee&leer nw. yeQkeÀ keÀer efveJesMe veerefle³eeW leLee mebYeeefJele peesefKeceeW kesÀ Devegmeej efveJesMe efJeefYeVe heefjhekeÌJeleeDeeW ceW jKes ieS nQ.


ÒeyebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-12The average yield on investments increased from 7.06% for year ended 31.03.2011 to 7.39 % for the year ended 31.03.2012 due to increase in interest income.

13. International Operations

13.1 International Banking business of the bank

Bank’s focus on providing support to Exporters has resulted in growth of Export Credit substantially by 45.55% to Rs.2246 crores during the year.

The bank continues to offer a variety of trade finance products to the customers. The customers are quoted very competitive exchange rates supported by the periodic review of their business turnover. The bank also makes available rupee and foreign currency pre as well as post shipment credit to cater to exporters requirements.

Bank has recruited specialist Forex officers and placed in Treasury and AD branches to provide prompt / efficient customer service to exporters / importers.

The merchant forex business turnover of the bank surpassed Rs 30200 cr during the financial year 2011-12 attaining a growth of 30.44%.

The bank maintains its focus on NRI business. NRI deposit grew by 25.02% to Rs 1846 crores during the year. Deregulation of interest rates on NRE deposit has helped the bank increase its NRI deposit portfolio substantially. The bank is looking forward to launch a variety of forex related products in this calendar year. The bank added two more authorized dealer (AD) branches taking the total AD branches to 41 including Treasury Branch which deals in inter bank and money market operations.

Bank has decided to introduce retail sale of gold coins during the year. Process has been initiated for opening branch/ representative office abroad

14. Asset Quality & Recovery Management

Bank repeated its commendable performance in maintaining asset quality and NPA Management during the year 2011-12 also irrespective of the heavy slippages experienced by the banking industry in general. The Bank’s performance in NPA management is directly attributed to the concerted efforts made for upgradation of recently slipped NPAs and cash recovery. Action under SARFAESI Act, recovery through compromise settlements resulted in improving the cash recovery and upgradation to a considerable extent. The proactive steps taken by the Bank in NPA reduction ensured that level of NPAs is restricted to the minimum possible.

Bank has achieved the lowest gross NPA % of 1.67 during this year in the last one and half decades. The gross NPA, in absolute terms, increased by ` 114.26 crore from ` 842.24 crore as on 31st March 2011 to ` 956.50 crore as on 31st March 2012. Gross NPA ratio of the bank reduced to 1.67% as on 31.03.2012 from 1.86% as on 31.03.2011.

The Net NPA ratio of the Bank stood at 1.01% as on 31.03.2012 as against 1.22% as on 31.03.2011. Net NPAs in absolute terms increased by ` 22.78 crore from ` 548.95 crore as on 31st March 2011 to ` 571.73 crore as on 31st March 2012.

y³eepe Dee³e ceW Je=ef× kesÀ keÀejCe efveJesMe ceW Deewmele heéfleHeÀue Je<e& 31.03.2011 keÀes meceehle Je<e& kesÀ efueS 7.06% mes ye{keÀj 31.03.2012 keÀes meceehle Je<e& kesÀ efueS 7.39% nes ie³ee nw.

13. Debleje&äêr³e heefj®eeueve 13.1 yeQkeÀ keÀe Debleje&äêr³e yeQeEkeÀie keÀejesyeej :

yeQkeÀ ves efve³ee&lekeÀeW keÀes mene³elee osves hej O³eeve keWÀefêle jKee efpememes Je<e& kesÀ oewjeve efve³ee&le $eÝCe ceW 45.55% keÀer cenlJehetCe& Je=ef× ngF& Deewj Jen ye{keÀj ©.2246 keÀjes[ nes ieS.

yeQkeÀ ves ieénkeÀeW keÀes efJeefYeVe he´keÀej kesÀ J³eeheej efJeÊe Glheeo heóeve keÀjvee peejer jKee. ieénkeÀeW keÀes GvekesÀ keÀejesyeej heC³eeJele& keÀer DeeJeefOekeÀ meceer#ee kesÀ DeeOeej hej heéflemheOee&lcekeÀ efJeefvece³e ojW oer peeleer nQ. yeQkeÀ efve³ee&lekeÀeW keÀer DeeJeM³ekeÀleeDeeW keÀes hetje keÀjves kesÀ efueS hetJe& SJeb heesleueoeveesÊej $eÝCe kesÀ efueS ªhe³es ceW leLee efJeosMeer cegêe ceW $eÝCe GheueyOe keÀjelee nw.

yeQkeÀ ves efJeMes<e%e kesÀ ªhe ceW HeÀesjskeÌme DeefOekeÀeefj³eeW keÀer Yeleea keÀer nw Deewj efve³ee&lekeÀeW / Dee³eelekeÀeW keÀes lJeefjle heÝeeJeer ieénkeÀ mesJeeSB heóeve keÀjves kesÀ efueS GvnW ì^spejer leLee S.[er. MeeKeeDeeW ceW lewveele efkeÀ³ee ie³ee nw.

yeQkeÀ keÀe ce®eXì efJeosMeer cegêe kegÀue keÀejesyeej efJeÊeer³e Je<e& 2011-12 kesÀ oewjeve 30.44% keÀer Je=ef× ope& keÀjles ngS ` 30200 keÀjesæ[ heej keÀj ie³ee.

yeQkeÀ ves Dehevee O³eeve DeefveJeemeer keÀejesyeej hej jKee. Je<e& kesÀ oewjeve DeefveJeemeer pecee jeefMe 25.02% keÀer Je=ef× kesÀ meeLe ` 1846 keÀjesæ[ nes ieF&. DeefveJeemeer peceejeefMe hej y³eepe ojeW ceW DeefJeefve³eceve mes yeQkeÀ keÀes Deheves DeefveJeemeer pecee mebefJeYeeie keÀes yeæ{eves ceW cenlJehetCe& ceoo efceueer. yeQkeÀ Fme kewÀueW[j Je<e& ceW efJeosMeer cegêe mes mebyebefOele efJeefYeVe GlheeoeW keÀes heéjbYe keÀj jne nw. yeQkeÀ ves oes Deewj heéefOeke=Àle [eruej (S[er) MeeKeeDeeW keÀes Meeefceue efkeÀ³ee nw. Fme he´keÀej ì^spejer MeeKee meefnle S.[er. MeeKeeDeeW keÀer kegÀue mebK³ee 41 nes ieF& nw, pees Deblej yeQkeÀ leLee cegêe yeepeej heefj®eeueve ceW uesveosve keÀjleer nQ.

yeQkeÀ ves Je<e& kesÀ oewjeve meesves kesÀ efmekeÌkeÀeW keÀer Kegoje efye¬eÀer heejbYe keÀjves keÀe Yeer efveCe&³e efue³ee nw. efJeosMe ceW MeeKee / heefleefveefOe keÀe³ee&ue³e Keesueves kesÀ efueS Yeer keÀej&JeeF& heejbYe nes ieF& nw.

14. Deeeqmle iegCeJeÊee Deewj Jemetueer heýebOeve :

yeQkeÀ ves meeceev³e ªhe mes yeQeEkeÀie GÐeesie Üeje DevegYeJe efkeÀ³es ie³es DeYetlehetJe& eqmuehespe kesÀ ceÎsvepej Je<e& 2011-12 kesÀ oewjeve Deeeqmle iegCeJeÊee leLee Sve.heer.S.heýebOeve ceW he´Mebmeveer³e efve<heeove efkeÀ³ee. Sve.heer.S.heýebOeve ceW yeQkeÀ kesÀ efve<heeove , neue ner ceW Sve heer S ngS KeeleeW kesÀ GVe³eve Deewj vekeÀo Jemetueer keÀe meerOee he´leerkeÀ nw. mejHeÀe³emeer DeefOeefve³ece kesÀ Debleie&le mecePeewlee he´mleeJeeW kesÀ ceeO³ece mes vekeÀo Jemetueer ceW megOeej ngDee Deewj keÀeHeÀer cee$ee ceW KeeleeW keÀe GVe³eve ngDee. Sve heer S keÀes keÀce keÀjves kesÀ efueS yeQkeÀ Üeje Gþe³es ie³es meef¬eÀ³e Ghee³eeW mes ³en megefveeq½ele efkeÀ³ee ie³ee nw efkeÀ Sve.heer.S.keÀe mlej ³eLeemebYeJe v³etvelece jns.

efheíues [s{ oMekeÀ ceW Fme Je<e& kesÀ oewjeve 1.67 keÀe v³etvelece mekeÀue Sve.heer.S. kesÀ heéfleMele keÀe ue#³e heéhle efkeÀ³ee nw. mekeÀue SveheerS 31 cee®e&, 2011 kesÀ ` 842.24 keÀjesæ[ mes ` 114.26 keÀjes[ ye{keÀj 31 cee®e& 2012 keÀes ` 956.50 keÀjesæ[ nes ie³ee. yeQkeÀ keÀe mekeÀue Sve heer S Devegheele 31.03.2011 kesÀ 1.86% mes IeìkeÀj 31.3.2012 keÀes 1.67% nes ie³ee nw.

yeQkeÀ keÀe efveJeue SveheerS 31. 3. 2012 keÀes 1.01% Lee peye efkeÀ 31. 3 .2011 keÀes Jen 1.22% Lee. meceie´ ªhe ceW efveJeue Sve heer S ©.22.78 keÀjesæ[ ye{keÀj 31 cee®e&, 2011 kesÀ ` 548.95 keÀjesæ[ kesÀ mlej mes 31 cee®e& 2012 keÀes ` 571.73 keÀjesæ[ nes ie³ee.



(` keÀjesæ[ ceW) (` In Crore )

cee®e& March 2011 cee®e& March 2012

mekeÀue Deefieće Gross Advances 45163.37 57159.20

mekeÀue Sve.Heer.S. Gross NPA’S 842.24 956.50

mekeÀue DeefiećeeW ceW mekeÀue SveheerS % Gross NPA to Gross Advances 1.86% 1.67%

efveJeue Deefieće Net Advances 44833.21 56606.93

efveJeue SveheerS Net NPA’S 548.95 571.73

efveJeue DeefiećeeW ceW efveJeue SveheerS Net NPA to Net Advances 1.22% 1.01%

heéJeOeeve keÀJejspe Devegheele (efJeJeskeÀhetCe& yeÆs Keeles [eueer ieF& jeefMe meefnle)Provision Coverage Ratio (including prudential write off )

74.62% 75.53%

heéJeOeeve keÀJejspe Devegheele (efJeJeskeÀhetCe& yeÆs Keeles [eueer ieF& jeefMe meefnle) 75.53% jne DeLee&led 70% keÀer efJeefve³eecekeÀ DeeJeM³ekeÀlee mes DeefOekeÀ nw.

Je<e& kesÀ oewjeve, mecePeewlee efveheìeje Üeje Sve heer S keÀer Jemetueer hej efJeMes<e O³eeve efo³ee ie³ee. yeÆs Keeles [eues ie³es KeeleeW ceW Jemetueer kesÀ efueS efJeMes<e Jemetueer DeefYe³eeve peejer jKes ieS. #es$eer³e keÀe³ee&ue³eeW Deewj hećegKe kesÀêeW ceW Jemetueer keQÀhe Deewj ueeskeÀ DeoeueleW efve³eefcele Deblejeue hej Dee³eesefpele keÀer ie³eeR. uebefyele ceeceueeW hej keÀe³e&Jeener kesÀ efueS Deewj lJeefjle Jemetueer kesÀ efueS S[JeeskesÀì kesÀ meeLe mecevJe³e kesÀ efueS he´l³eskeÀ [er.Deej.ìer. ceW vees[ue DeefOekeÀejer veeefcele efkeÀS ieS.

vekeÀo Jemetueer 2011 - 12 ceW ` 222.56 keÀjes[ jner Deewj KeeleeW ceW GVe³eve ` 191.47 keÀjes[ ngS. yeQkeÀ ves yeÆs Keeles efueKes ie³es KeeleeW ceW ` 81.93 (y³eepe meefnle) keÀjes[ keÀer Jemetueer keÀer nw. .

yeQkeÀ ves Je<e& kesÀ oewjeve efJeefYeVe #es$eeW ceW 1461 Jemetueer efMeefJejeW keÀe Dee³eespeve efkeÀ³ee efpeveceW 16940 GOeejkeÀlee&DeeW ves Yeeie efue³ee. Je<e& kesÀ oewjeve Fve Jemetueer efMeefJejeW kesÀ ceeO³ece mes ` 32.46 keÀjes[ kesÀ 2785 KeeleeW keÀe efveheìeje efkeÀ³ee ie³ee SJeb ` 21.33 keÀjesæ[ kesÀ 864 KeeleeW keÀe GVe³eve efkeÀ³ee ie³ee. Fve Jemetueer efMeefJejeW ceW ` 11.34 keÀer lelkeÀeue Jemetueer keÀer ieF&.

cee®e& 2012 keÀes meceehle Je<e& kesÀ oewjeve yeQkeÀ keÀer SkeÀ yeejieer mecePeewlee efveheìeve ³eespevee kesÀ Debleie&le mecePeewlee efveheìeve kesÀ efueS ` 68.96 keÀjes[ keÀer mecePeewlee jeefMe kesÀ kegÀue 3605 KeeleeW hej efJe®eej efkeÀ³ee ie³ee, efpeveceW Je<e& 2011 keÀes meceehle Je<e& kesÀ oewjeve ©.109.88 keÀjes[ keÀer vekeÀo Jemetueer keÀer leguevee ceW mecePeewlee jkeÀce ©.93.13 keÀjes[ kesÀ meeLe 4145 KeeleeW kesÀ ©.37.49 keÀjes[ keÀer Jemetueer keÀer ieF&.

15. efJeefOekeÀ mesJeeSb / met®evee DeefOekeÀej DeefOeefve³ece15.1 yeQkeÀeW / efJeÊeer³e mebmLeeDeeW Deewj Deeeqmle hegvee|vecee&Ce kebÀheefve³eeW keÀes SveheerS keÀe efJe¬eÀ³eYeejleer³e efjpeJe& yeQkeÀ Üeje efoveebkeÀ 23.04.2003 leLee 13.07.2005 keÀes peejer efkeÀS ieS efoMeeefveosMeeW kesÀ DevegmejCe ceW, yeQkeÀ ves Je<e& 2011-12 kesÀ oewjeve 8 Sve heer S Keeles vekeÀoer DeeOeej hej ` 14.13 keÀjes[ kesÀ efueS Deeeqmle hegvee|vecee&Ce kebÀheveer keÀes yes®es nQ.

15.2 mejHeÀeFmeer DeefOeefve³ece, 2002 kesÀ DeOeerve Jemetueer :efJeÊeer³e Deeeqmle heéfleYeteflekeÀjCe Deewj hegveie&þve SJeb heéfleYetefle efnle he´Jele&ve, 2002 (mejHeÀe³emeer) DeefOeefve³ece kesÀ Debleie&le Sve heer S KeeleeW ceW Jemetueer kesÀ efueS yeQkeÀ ves ` 350.42 keÀjesæ[ keÀer jeefMe Jeeues hee$e KeeleeW ceW 1006 veesefìme peejer efkeÀ³es. Je<e& 2011-12 kesÀ oewjeve yeQkeÀ 1971 KeeleeW (FveceW Jes Keeles Yeer Meeefceue nQ, efpeveceW veesefìme efheíues Je<e& peejer efkeÀ³es ie³es Les) ceW ` 36.20 keÀjesæ[ keÀer jeefMe Jemetue keÀjves ceW meHeÀue jne.

15.3 ueeskeÀ Deoeuele kesÀ ceeO³ece mes Jemetueer :efJeefOekeÀ mesJeeSb heéefOekeÀejer DeefOeefve³ece kesÀ Debleie&le ieefþle ueeskeÀ Deoeuele kesÀ ceeO³ece mes efJeJeeoeW kesÀ MeerIe´ meceeOeeve Deewj Deheves ®etkeÀkeÀlee&DeeW mes Jemetueer keÀjves kesÀ efueS yeQkeÀ

Provision coverage ratio (including prudential write off) stood at 75.53% i.e. well above the regulatory requirement of 70%.

Special attention was given to recovery in NPAs during the year through negotiated settlements. Special recovery drives were continued for recovery in written off accounts. Recovery camps and Lok Adalats were organized at Regional Offices and major centers on regular intervals. Nodal Officers were nominated for each DRT for follow up of the pending cases and to co-ordinate with the Advocates for speedy recovery.

The cash recovery during the year 2011-12 was ` 222.56 crore and upgradation in the accounts was ` 191.47 crore. Bank has recorded recovery of ` 81.93 crore (including interest) in written off accounts during the year 2011-12.

Bank has conducted 1461 recovery camps in various Regions during the year which were attended by 16940 borrowers. A total of 2785 accounts were settled for ` 32.46 crore and 864 accounts were upgraded for ` 21.33 crore during the year through such recovery camps. Spot recovery of ` 11.34 crore effected during these recovery camps.

A total of 3605 accounts were considered under compromise settlement for an amount of ` 68.96 crore under bank’s OTS scheme during the year ended March 2012 against which a recovery of ` 37.49 crore was effected as against 4145 accounts with compromise amount of ` 93.13 crore with cash recovery of ` 109.88 crores effected during the year ended March 2011.

15. Legal Services/ RTI Act

15.1 Sale of NPA amongst Banks/ FIs and ARC

In terms of the RBI Guidelines issued on 23.04.2003 and 13.07.2005, the Bank has sold 8 NPA accounts to ARCs for a total consideration of ` 14.13 Crores on cash basis during 2011-12.

15.2 Recovery under SARFAESI Act, 2002.

For expediting recovery in NPA accounts under the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (SARFAESI) during the year 1006 Notices were issued in the eligible accounts involving an amount of ` 350.42 Crore. The Bank was successful in recovering an amount of 36.20 Crore in 1971 accounts (including those where notices were issued during previous years) during the year 2011-12.

15.3 Recovery through Lok Adalats

For an early resolution of disputes and recoveries from its defaulters through Lok Adalats constituted under Legal Services Authorities Act. the Bank endeavors to arrange maximum Lok Adalats wherein


both pre and post litigation i.e. suit filed and non suit filed accounts can be placed for settlement. The Bank has recovered Rs. 2.85 Crore during 2011-12 (inclusive of recovery made in the cases settled during previous years), in 3282 accounts.

15.4 Recovery through Suits in the Debt Recovery Tribunal/ Civil Court:

As of 31-03-2012, our Bank is having 2367 Suit Filed accounts in various DRT/Civil Courts involving an amount of ` 1541.78 Crore and 1885 Decreed accounts in various DRTs /Civil courts involving an amount ` 945.93 Crore. During the year, the Bank had recovered of ` 39.88 Crore in the above suit filed and Decreed accounts.

15.5 BIFR Cases:

In terms of Recovery Policy approved by the Board, a Nodal Officer stationed at New Delhi, has been identified for co-coordinating the BIFR Cases. During the year, 5 cases were removed on account of closure of accounts due to compromise / rejection / abatement of reference by BIFR/ asset sold to ARCs. The Bank has recovered a sum of ` 10.25 Crore. 1 new case / reference was added during the year involving an amount of ` 12.71Crore. At the end of the year, 24 cases involving ` 223.10 Crores, are pending before BIFR/AAIFR

15.6 Right to Information Act.

15.6.1 Bank has designated State Public Information Officers & Central Public Information Officers for dealing with requests received from Citizen's of India under RTI Act, 2005. Bank has also designated the Executive Director as Appellate Authority to dispose the appeals received against the decision of SPIO/CPIO. In compliance of the Guidelines Bank has also appointed Transparency Officer.

15.6.2 During the Year the Bank has received 1212 requests under RTI Act, and disposed off 1148 requests (inclusive of 33 requests carried forward from previous year) as per the norms. The Appellate Authority has received 215 Appeal and disposed off 178 Appeals (inclusive of 25 Appeals carried forward from previous year) as per norms during the year.

16. Government Business.

Government Business Department is functional at Head Office since 2006 and is dealing exclusively in Government related transactions. All types of Government business activities such as collection of Direct Taxes, Central Excise & Services Tax for the central Government, collection of commercial taxes for various state Government through e-payment as well as physical mode, doing pension payment of Central and State Government pensioners, maintaining accounts of those ministries for which our Bank is accredited, handling Treasury Business of Central and State Government in the States of Gujarat, Maharashtra and Chattisgarh, maintenance of PPF accounts, Senior Citizen Savings Scheme, RBI Bonds/ Savings Bonds,etc on behalf of Central Government, as well as doing Franking business for Rajasthan, Gujarat & Maharashtra Government.

Bank has implemented the facility of E-payment for the following states :1. Facility of e-payment of VAT / CST and Profession TAX for the

State of Maharashtra successfully. 2. System for Virtual Treasury ( under which 13 types of collections

of State Government revenue such as Motor Vehicle Tax, Road Tax, Stamp Duty etc. will be covered), has been developed and launched for customers in State of Maharashtra


DeefOekeÀlece ueeskeÀ DeoeueleeW keÀer J³eJemLee keÀjves kesÀ efueS he´³eeme keÀjlee nw efpemeceW cegkeÀëe hetJe& SJeb cegkeÀëe kesÀ yeeo DeLee&led Jeeo oe³ej SJeb iewj Jeeo oe³ej KeeleeW keÀes efveheìeve nsleg jKee pee mekesÀ. Je<e& 2011 -12 kesÀ oewjeve yeQkeÀ ves (efheíues Je<eeX ceW efveheìeS ieS ceeceues Yeer Meeefceue) 3282 KeeleeW ceW ` 2.85 keÀjes[ Jemetue efkeÀS.

15.4 $eÝCe Jemetueer DeefOekeÀjCe / efmeefJeue v³ee³eeue³e ceW oe³ej JeeoeW kesÀ ceeO³ece mes Jemetueer :

31.03.2012 keÀes nceejs yeQkeÀ ceW ` 1541.78 keÀjes[ keÀer jeefMe kesÀ 2367 oeJee oe³ej Keeles efJeefYeVe $eÝCe Jemetueer DeefOekeÀjCeeW/ efmeefJeue v³ee³eeue³eeW ceW uebefyele nQ leLee ` 945.93 keÀjes[ jeefMe kesÀ 1885 ef[¬eÀerke=Àle Keeles efJeefYeVe $eÝCe Jemetueer DeefOekeÀjCeeW/ efmeefJeue v³ee³eeue³eeW ceW uebefyele nQ. yeQkeÀ ves Ghe³eg&ÊeÀ oeJee oe³ej SJeb ef[¬eÀerke=Àle KeeleeW ceW Je<e& kesÀ oewjeve ©.39.88 keÀjesæ[ keÀer jeefMe Jemetue keÀer.

15.5 DeewÐeesefiekeÀ Deewj efJeÊeer³e hegvee|vecee&Ce yees[& ceeceues (yeerDeeF&SHeÀDeej):

efveosMekeÀ ceb[ue Üeje Devegceesefole Jemetueer veerefle kesÀ Devegmeej, yeerDeeF&SHeÀDeej ceeceueeW keÀe mecevJe³e keÀjves kesÀ efueS veF& efouueer keÀe³ee&ue³e ceW SkeÀ vees[ue DeefOekeÀejer keÀer hen®eeve keÀer ieF& nw. Je<e& kesÀ oewjeve, mecePeewles / yeerDeeF&SHeÀDeej Üeje meboYe& jÎ efkeÀS peeves/ S Deej meer keÀes mebheefÊe yes®es peeves kesÀ keÀejCe 5 ceeceueeW keÀes nìe efo³ee ie³ee nw. yeQkeÀ ves ` 10.25 keÀjesæ[ keÀer jkeÀce Jemetue keÀer. Je<e& kesÀ oewjeve ` 12.71 keÀjes[ keÀer jeefMe keÀe 1 ve³ee ceeceuee / meboYe& pees[e ie³ee. Je<e& kesÀ Deble ceW yeerDeeF&SHeÀDeej / SSDeeF&SHeÀDeej kesÀ mece#e ` 223.10 keÀjesæ[ kesÀ 24 ceeceues uebefyele nQ.

15.6 met®evee kesÀ DeefOekeÀej keÀe DeefOeefve³ece :15.6.1 met®evee DeefOekeÀej keÀe DeefOeefve³ece 2005 kesÀ lenle Yeejle kesÀ veeieefjkeÀeW mes heéhle efveJesoveeW hej efJe®eej keÀjves nsleg yeQkeÀ ves jep³e ueeskeÀ met®evee DeefOekeÀejer SJeb kesÀêer³e ueeskeÀ met®evee DeefOekeÀejer keÀes veeefcele efkeÀ³ee nw. yeQkeÀ ves jep³e ueeskeÀ met®evee DeefOekeÀejer / keWÀêer³e ueeskeÀ met®evee DeefOekeÀejer kesÀ efveCe&³eeW kesÀ efKeueeHeÀ DeheerueeW kesÀ efveheìeve kesÀ efueS keÀe³e&heeuekeÀ efveosMekeÀ keÀes Deheerue heéefOekeÀejer kesÀ ªhe ceW efve³egÊeÀ efkeÀ³ee nw. efoMeeefveoxMeeW kesÀ Devegheeueve ceW yeQkeÀ ves heejoe|Melee DeefOekeÀejer keÀes Yeer efve³egÊeÀ efkeÀ³ee nw.15.6.2 Je<e& kesÀ oewjeve yeQkeÀ keÀes met®evee DeefOekeÀej DeefOeefve³ece kesÀ lenle 1212 DeeJesove heéhle ngS leLee ceeveob[eW kesÀ Devegmeej 1148 DeeJesoveeW (efheíues Je<e& kesÀ 33 DeeJesove Yeer Meeefceue) keÀe efveheìeve efkeÀ³ee ie³ee. Je<e& kesÀ oewjeve Deheerue heéefOekeÀejer keÀes 215 Deheerue heéhle ngF& efpeveceW mes ceeveob[eW kesÀ Devegmeej 178 DeheerueeW (efheíues Je<e& kesÀ 25 Deheerue Yeer Meeefceue) keÀe efveheìeve efkeÀ³ee ie³ee.

16. mejkeÀejer keÀejesyeej

mejkeÀej mes mebyebefOele uesveosveeW keÀes keÀjves nsleg 2006 mes heÓeeve keÀe³ee&ue³e ceW mejkeÀejer keÀejesyeej efJeYeeie keÀe³e&jle nw. FmeceW he´l³e#e keÀj , keWÀê mejkeÀej kesÀ efueS Glheeove MegukeÀ SJeb mesJee keÀj keÀer Jemetueer, F& Yegieleeve SJeb YeeweflekeÀ cees[ kesÀ ceeO³ece mes efJeefYeVe jep³e mejkeÀejeW kesÀ efueS JeeefCep³ekeÀ keÀj keÀer Jemetueer, keWÀê SJeb jep³e mejkeÀej heWMeveYeesefie³eeW keÀes heWMeve Yegieleeve, Gve ceb$eeue³eeW kesÀ KeeleeW keÀe jKejKeeJe efpevekesÀ efueS nceeje yeQkeÀ veeefcele nw, iegpejele, cenejeä^ SJeb íÊeermeie{ jep³eeW ceW keWÀê SJeb jep³e mejkeÀejeW kesÀ jepekeÀes<e keÀejesyeej mebYeeuevee, keWÀê mejkeÀej keÀer Deesj mes heer.heer.SHeÀ, Jeefjÿ veeieefjkeÀ ye®ele ³eespeveeSb, Deej.yeer.DeeF& yeeC[eW / ye®ele yeeC[ keÀejesyeej mebYeeuevee, jepemLeeve, iegpejele SJeb cenejeä^ mejkeÀejeW kesÀ efueS ÖewÀeEkeÀie keÀejesyeej keÀjvee Deeefo meYeer he´keÀej kesÀ mejkeÀejer keÀejesyeej ef¬eÀ³eekeÀueehe Meeefceue nQ.

yeQkeÀ ves efvecveefueefKele jep³eeW kesÀ efueS F& Yegieleeve keÀer megefJeOee keÀe³ee&eqvJele keÀer nwë

1. cenejeä^ jep³e kesÀ efueS Jesì / meer.Sme.ìer. Deewj J³eeJemeeef³ekeÀ keÀj kesÀ F& Yegieleeve keÀer megefJeOee keÀe meHeÀueleehetJe&keÀ keÀe³ee&vJe³eve efkeÀ³ee nw.

2. cenejeä jep³e kesÀ ieenkeÀeW kesÀ efueS Je®eg&Deue ìspejer keÀer heCeeueer ( efpemekesÀ lenle 13 hekeÀej kesÀ jep³e mejkeÀej jepemJe pewmes ceesìj Jeenve keÀj, jes[ keÀj, mìWhe [îetìer Deeefo Meeefceue efkeÀS peeSbies), efJekeÀefmele keÀer ieF& nw Deewj Gmes DeejbYe efkeÀ³ee ie³ee nw.


3. Similarly, Bank has received certificate of testing and authorization for the Cyber Treasury for state of Gujarat for collection of 13 types of Revenue items. The system is ready to launch.

4. During the year Bank has also obtained authorization to develop and launch the following modules from the concerned State Governments.

Commercial Taxes for the State of Uttar Pradesh, Delhi, West Bengal, Karnataka, Andhra Pradesh and Union Territory of Daman & Diu. Authorization of On Line collection and payment for the Chhattisgarh Treasury has also been received. This system is developed, tested and ready to launch shortly.

5. A New application software for all Government Business activities developed by M/s. Accel Front Line is procured in coordination with IT Department. The application is interfaced with Finacle and is in process of implementation. It is expected to be implemented across all branches by September 2012. Its implementation will go a long way to smoothen the Government Business activities such as PPF, Senior Citizen Savings Scheme, Tax collection, Pension Payment, etc and hence result in substantial rise in Net income as well as image of the Bank.

6. Bank is in process of establishing Central Pension Processing Centre (CPPC). This will aid in better service to pensioners and reduction in Administrative over heads.

7. Bank has received approval for e-franking from IGR, Pune for Maharashtra and now is in advanced stage of implementing the same.

The implementation of all the above activities not only will increase our Banks income manifold but will also enhance Banks image as well as presence in those areas / parts of the country where up till now we were not known / authorized. This will also help the Bank to increase customer base by providing all facilities under one roof.

17. Bancassurance

17.1 Sale of Third Party Products

The Bank has taken up the activity of distribution of third party products viz. Insurance and Mutual Funds, with a view to provide a wide range of financial services to its customers as value addition, as also to augment its non-interest income.

17.2 Distribution of Mutual Fund Products

The Bank has strategic marketing alliance with Asset Management companies of 14 major Mutual Funds for distribution of their mutual fund products through the Bank’s branches.

17.3 Distribution of Insurance Products

The Bank has existing Bancassurance tie up with the Life Insurance Corporation of India for distribution of their life insurance products, which enables our customer to avail of their entire range of life insurance products at all branches.

The Bank has also tied up with the United India Insurance Co. Ltd. to offer the general insurance products to customers.


3. Gmeer he´keÀej mes, iegpejele jep³e kesÀ efueS 13 he´keÀej keÀer jepemJe ceoeW keÀer Jemetueer kesÀ efueS yeQkeÀ keÀes meeFyej ì^spejer kesÀ efueS peeb®e Deewj heéefOekeÀjCe keÀe hećeeCe he$e heéhle ngDee nw. ³en heĆeeueer DeejbYe keÀjves kesÀ efueS lew³eej nw.

4. Je<e& kesÀ oewjeve yeQkeÀ keÀes mebyebefOele jep³e mejkeÀejeW mes efvecveefueefKele cee[îetue efJekeÀefmele SJeb DeejbYe keÀjves kesÀ efueS heéefOekeÀej heéhle ngDee nw.

GÊej heósMe, efouueer, heeq½ece yebieeue, keÀvee&ìkeÀ, DeebOe´ heósMe Deewj oceCe SJeb oerJe kesÀ mebIe Meeefmele #es$eeW kesÀ efueS JeeefCeeqp³ekeÀ keÀj. íÊeerie{ ì^spejer kesÀ efueS Dee@ve ueeFve Jemetueer Deewj Yegieleeve kesÀ efueS heéefOekeÀjCe Yeer heéhle ngDee nw. ³en heĆeeueer efJekeÀefmele nes ie³eer nw Deewj GmekeÀer peeb®e Yeer nes ie³eer nw Deewj ³eLeeMeerIe´ DeejbYe keÀjves kesÀ efueS lew³eej nw.

5. mejkeÀejer keÀejesyeej mes mebyebefOele meYeer ef¬eÀ³ee keÀueeheeW kesÀ efueS met®evee lekeÀveerkeÀ

efJeYeeie kesÀ men³eesie mes ces. SkeÌmeue HeÀebì ueeFve Üeje efJekeÀefmele SkeÀ veS

mee@HeÌìJes³ej keÀer Kejero keÀer ieF& nww. efmelebyej 2012 lekeÀ meYeer MeeKeeDeeW ceW FmekeÀe

keÀe³ee&vJe³eve Dehesef#ele nw. FmekesÀ keÀe³ee&vJe³eve mes mejkeÀejer keÀejesyeej ef¬eÀ³ee keÀueeHe

pewmes heer.heer.SHeÀ, Jeefjÿ veeieefjkeÀ ye®ele ³eespevee, keÀj Jemetueer, heWMeve Yegieleeve

Deeefo mejue neWies Deewj FmekesÀ HeÀuemJe©he efveJeue Dee³e Deewj yeQkeÀ keÀer íefJe ceW

cenlJehetCe& Je=ef× nesieer.

6. yeQkeÀ kesÀêer³e heWMeve mebmeeOeve kesÀê (meer.heer.heer.meer) mLeeefhele keÀjves keÀer heef¬eÀ³ee ceW nw. Fmemes heWMevejeW keÀes yesnlej megefJeOee GheueyOe nesieer Deewj heefj®eeueve Ke®e& keÀce neWies.

7. yeQkeÀ keÀes cenejeä^ kesÀ efueS DeeF&.peer.Deej. hegCes mes F& efÖebÀeEkeÀie kesÀ efueS Devegceesove heéhle ngDee nw Deewj GÊeÀ keÀe keÀe³ee&vJe³eve ³eLeeMeerIe´ efkeÀ³ee peeSiee.

GhejesÊeÀ meYeer ef¬eÀ³ee keÀueeheeW kesÀ keÀe³ee&vJe³eve mes ve kesÀJeue nceejs yeQkeÀ keÀer Dee³e keÀF& iegCee ye{sieer yeequkeÀ Je Fmemes nceejs yeWkeÀ keÀer GheeqmLeefle Gve #es$eeW / YeeieeW ceW Yeer nesieer peneb Deye lekeÀ nceejer Hen®eeve veneR nw ³ee heéefOeke=Àle veneR nQ. ûeenkeÀeW keÀes meYeer ÒekeÀej keÀer megefJeOeeSb SkeÀ ner mLeeve Hej Òeoeve keÀer peeves mes yeQkeÀ keÀes DeHevee ûeenkeÀ DeeOeej yeæ{eves ceW Yeer mene³elee efceuesieer.

17. yeQkeÀ yeercee

17.1 Dev³e he#e kesÀ GlheeoeW keÀer efye¬eÀeryeQkeÀ cetu³e JeOe&ve kesÀ ªhe ceW Deheves ieénkeÀeW keÀes efJeefYeVe he´keÀej keÀer efJeÊeer³e mesJeeSb heóeve keÀjves SJeb y³eepeslej Dee³e keÀes ye{eves kesÀ GÎsM³e mes Dev³e he#e GlheeoeW ³eLee, yeercee SJeb c³eg®egDeue efveefOe³eeW kesÀ efJelejCe kesÀ ef¬eÀ³eekeÀueehe keÀj jne nw.

17.2 c³eg®egDeue HebÀ[ GlheeoeW keÀe efJelejCe

yeQkeÀ ves Deheveer MeeKeeDeeW kesÀ ceeO³ece mes c³eg®egDeue HebÀ[eW kesÀ efJelejCe kesÀ efueS 14 hećegKe c³eg®egDeue HebÀ[eW keÀer Deeeqmle heýebOeve kebÀheefve³eeW (S Sce meer) mes ³eespeveeye× efJeheCeve ieþpeesæ[ efkeÀ³ee nw.

17.3 yeercee GlheeoeW keÀe efJelejCe

yeQkeÀ ves meYeer MeeKeeDeeW ceW ieénkeÀeW keÀes meYeer yeercee Glheeo GheueyOe keÀjeves nsleg Yeejleer³e

peerJeve yeercee efveiece kesÀ meeLe GvekesÀ peerJeve yeercee GlheeoeW kesÀ efJelejCe kesÀ efueS keÀejesyeejer

ieþpeesæ[ J³eJemLee keÀer nw.

yeQkeÀ ves ieénkeÀeW keÀes meeceev³e yeercee Glheeo GheueyOe keÀjeves nsleg ³egveeFìs[ Fbef[³ee FbmegjWme kebÀheveer efueefceìs[ kesÀ meeLe ieþpees[ J³eJemLee keÀer nw.


18. Depository Participant Services

Bank has been extending Depository Services to its customers since 1998 from Capital Market Branch. Bank has now extended the services from 90 branches spread over various centres. In order to create awareness among the staff officers in the Bank have been trained and are duly certified Depository Services Officers.

Bank has introduced Application Supported by Blocked Amount (ASBA) facility during the current year and started extending this service from 131 branches. Bank caters to both ASBA and Syndicate ASBA services for its customers.

Bank is in the process of implementing On-Line Trading facility for its customers.

19. Income and Expenses

19.1 Income

Total Income of the Bank has increased from ` 5567.37 cr for the year-ended 31st March 2011 to ` 7376.30 cr for the year ended 31st March 2012, resulting in net increase of ` 1808.93 cr, which represents a growth of 32.49%.

Interest income of the Bank has increased by 34.98 % to record a level of `6794.13 Crore.

Growth in interest income of the Bank was achieved mainly due to an increase in the interest income from advances i.e. by 35.09%. The achievement could be attributed to the strategies adopted by the Bank by concentrating on high yielding credit viz. SME, Retail & Agriculture, etc. and re-pricing of bulk corporate loans. Interest income from investments showed an increase of 29.48% Besides this Bank has also received Interest on Income Tax Refund of Rs. 50.52 crores during the year.

Fee based Income has increased by ` 102.48 crore (27.31%) from ` 375.25 crore as of March 2011 to ` 477.73 crore as of March 2012.

19.2 Expenses

Total expenses has registered an increase of 34.63 % over the previous year.

19.3 Profitability Analysis

Bank’s net interest income (NII) has increased by 19.15% and stood at ` 2101.00 Crore as compared to ` 1763.37 Crore posted during the previous year.

The Bank has continued to give thrust on recoveries in written off advances during the year, which resulted in recovery of ` 69.76 Crore under this segment.

19.4 Operating Profit

Operating profit of the Bank has registered an increase of 24.89% and stood at ` 1528.43 Crore as compared to `1223.79 Crore posted during the previous year.

19.5 Net Profit

With the Bank’s focus on containing interest costs, looking for opportunities of high yielding advances, the Bank is successful in posting 31.31% rise in Net Profit during the year. The Net Profit of the Bank stood at `803.14 Crore as against ` 611.63 Crore posted during the previous year.


18. ef[Hee@efpeìjer menYeeefielee mesJeeSb

yeQkeÀ Je<e& 1998 mes Deheves ieénkeÀeW keÀes hetbpeer yeepeej MeeKee mes ef[Hee@efpeìjer mesJeeSb heóeve keÀj jne nw. yeQkeÀ Deye efJeefYeVe kesÀêeW ceW eqmLele 90 MeeKeeDeeW mes mesJeeSb heóeve keÀj jne nw. keÀce&®eeefj³eeW ceW Fme mebyebOe ceW peeieªkeÀlee ueeves nsleg DeefOekeÀeefj³eeW keÀes heéfMeef#ele efkeÀ³ee ie³ee nw Deewj Deye Jes efJeefOeJeled hećeeefCele ef[heeefpeìjer mesJee DeefOekeÀejer nQ.

yeQkeÀ ves Jele&ceeve Je<e& kesÀ oewjeve (S.Sme.yeer.S) megefJeOee DeejbYe keÀer nw Deewj 131 MeeKeeDeeW mes ³en mesJee heóeve keÀj jne nw. yeQkeÀ Deheves ieénkeÀeW keÀes S.Sme.yeer.S Deewj eEmeef[kesÀì S.Sme.yeer.S mesJeeSb os jne nw.

yeQkeÀ Deheves ieénkeÀeW kesÀ efueS Dee@ve ueeFve ì^seE[ie megefJeOee keÀe³ee&eqvJele keÀjves keÀer heéf¬eÀ³ee ceW nw.

19. Dee³e Deewj J³e³e

19.1 Dee³e

Je<e& kesÀ efueS yeQkeÀ keÀer kegÀue Dee³e 31 cee®e& 2011 keÀes meceehle Je<e& kesÀ efueS ` 5567.37 keÀjesæ[ kesÀ mlej ceW ` 1808.93 keÀjes[ keÀer efveJeue Je=ef× kesÀ heefjCeecemJe©he 31 cee®e& 2012 keÀes meceehle Je<e& kesÀ efueS 7376.30 keÀjes[ nes ieF& pees 32.49% keÀer Je=ef× oMee&leer nw.

yeQkeÀ keÀer y³eepeiele Dee³e 34.98% keÀer Je=ef× kesÀ meeLe ` 6794.13 keÀjes[ jner.

yeQkeÀ keÀer Dee³e keÀer Je=ef× ceW DeefiećeeW mes heéhle y³eepe ceW 35.09% Je=ef× cegK³e keÀejkeÀ jne. yeQkeÀ Üeje G®®e Dee³e Jeeues $eÝCeeW leLee ueIeg leLee ceO³ece GÐece SJeb efjìsue leLee ke=Àef<e Deeefo hej O³eeve keWÀefêle keÀjves Jeeueer jCeveerefle DeheveeS peeves kesÀ keÀejCe Deewj ye[s keÀe@heexjsì $eÝCeeW kesÀ hegvecet&u³eebkeÀve kesÀ keÀejCe ³en mebYeJe nes mekeÀe. efveJesMeeW mes heéhle y³eepe Dee³e ceW 29.48% keÀer Je=ef× ngF&. FmekesÀ DeueeJee Je<e& kesÀ oewjeve yeQkeÀ keÀes ©.50.52 keÀjes[ keÀer Dee³ekeÀj jkeÀce keÀer Jeehemeer hej y³eepe Yeer heéhle ngDee nw.

MegukeÀ DeeOeeefjle Dee³e ceW Je=ef× ` 102.48 keÀjes[ (27.31%) jner efpememes Jen cee®e& 2011 kesÀ ` 375.25 keÀjes[ mes yeæ{keÀj cee®e& 2012 ceW ©.477.73 keÀjesæ[ nes ieF&.

19.2 J³e³e

efheíues Je<e& keÀer leguevee ceW Je<e& kesÀ oewjeve kegÀue J³e³e ceW 34.63% keÀer Je=ef× ngF&.

19.3 ueeYeheólee efJeMues<eCe

iele Je<e& kesÀ oewjeve yeQkeÀ keÀer efveJeue y³eepeiele Dee³e efheíues Je<e& keÀer ` 1763.37 keÀjes[ keÀer leguevee ceW Fme Je<e& ` 2101.00 keÀjes[ nes ieF& DeLee&led FmeceW 19.15% keÀer Je=ef× ngF&.

Je<e& kesÀ oewjeve yeQkeÀ ves yeÆs Keeles efueKes ieS DeefiećeeW ceW Jemetefue³eeW hej peesj osvee peejer jKee efpemekesÀ HeÀuemJeªhe FmeceW ` 69.76 keÀjes[ keÀer Jemetueer ngF&.

19.4 heefj®eeueveiele ueeYe

efheíues Je<e& kesÀ oewjeve heéhle efkeÀS ieS 1223.79 keÀjes[ keÀer leguevee ceW yeQkeÀ kesÀ Fme Je<e& keÀe heefj®eeueveiele ueeYe 24.89% ye{keÀj ©.1528.43 keÀjes[ nes ie³ee.

19.5 efveJeue ueeYe

y³eepe ueeiele keÀes keÀce keÀjves hej yeQkeÀ keÀe O³eeve keWÀefêle nesves kesÀ meeLe, G®®e Dee³eJeeues DeefiećeeW ceW efveJesMe hej yeue osves kesÀ keÀejCe yeQkeÀ Je<e& kesÀ oewjeve efveJeue ueeYe ceW 31.31% keÀer Je=ef× ope& keÀjves ceW meHeÀue jne. yeQkeÀ keÀe efveJeue ueeYe efheíues Je<e& kesÀ ` 611.63 keÀjes[ keÀer leguevee ceW ` 803.14 keÀjes[ ngDee.


(` keÀjes[ ceW )(` in crore)

efJeJejCe Particulars 2010-11 2011-12

y³eepe Dee³e Interest Income 5,033.53 6,794.13

iewj y³eepe Dee³e Non Interest Income 533.84 582.17

kegÀue Dee³e Total Income 5,567.37 7,376.30

y³eepe Dee³e Interest Expenses 3,270.16 4,693.13

heefj®eeueveiele J³e³e Operating Expenses 1073.42 1,154.74

kegÀue J³e³e Total Expenses 4,343.58 5,847.87

heefj®eeueveiele ueeYe Operating Profit 1,223.79 1,528.43

heéJeOeeve SJeb DeekeÀeqmcekeÀleeSb Provisions & Contingencies 612.16 725.29



20. efJeheCeve henueë20.1 Je<e& 2011 -12 kesÀ oewjeve he´sme, FueskeÌìê@efvekeÀ SJeb DeeGì[esj ceeref[³ee kesÀ ceeO³ece mes nceejs yeQkeÀ kesÀ efJeefYeVe GlheeoeW SJeb ³eespeveeDeeW keÀe J³eehekeÀ he´®eej efkeÀ³ee ie³ee.

20.2 yeQkeÀ keÀer keÀeheexjsì íefJe efvecee&Ce kesÀ efueS Je<e& kesÀ oewjeve hećegKe mecee®eej he$eeW ceW DeefKeue Yeejleer³e efJe%eeheve peejer efkeÀ³es ie³es.

20.3 ìer³ej I MenjeW ceW efJe%eeheve mlej keÀes keÀe³ece jKeves kesÀ DeueeJee, ìer³ej I I SJeb ìer³ej I I I MenjeW ceW nese\[ie SJeb iueesmeeFve hej efJe%eeheve kesÀ ceeO³ece mes yeQkeÀ keÀe he´®eej efkeÀ³ee ie³ee.

20.4 yeQkeÀ ves Dev³e veJeesvces<e ceeO³eceW pewmes efkeÀ cegbyeF& ceW heeq½ece SJeb mesvìûe ueeFveeW hej mLeeveer³e ì^sveeW hej hetjer ì^sve ye´WeE[ie, efouueer, hebpeeye, nefj³eeCee, G.he´. SJeb keÀvee&ìkeÀ Deeefo ceW Meleeyoer SJeb F&.Sce.³et jsue ieeef[³eeW hej heóMe&ve hewveue ueieJeeves Deeefo keÀe Ghe³eesie efkeÀ³ee.

20.5 iegpejele, efouueer SJeb jepemLeeve ceW 18 kesÀêeW kesÀ ®egves ieS mìesj ceW efyeie yeepeej Deewj HegÀ[ yeepeej kesÀ Jeee|<ekeÀ cesiee Mee@eEheie cesues ’meyemes memles 5 efove 2012“ ceW HeÌ³eg®ej ceeref[³ee Fbef[³ee efueefceìs[ kesÀ men³eesie mes hećegKe íefJe efvecee&Ce heéfkeÀ³ee keÀer ieF&. .

20.6 ve³eer MeeKeeSb Kegueves kesÀ yeejs ceW Yeer mecee®eejhe$e efJe%eeheve, nese\[ie leLee he®eea efJelejCe kesÀ ceeO³ece mes J³eehekeÀ he´®eej efkeÀ³ee ie³ee.

20.7 Je<e& kesÀ oewjeve yeQkeÀ ves efJeefYeVe meeceeefpekeÀ Deewj meebmke=ÀeflekeÀ SJeb J³eeheej cesueeW ceW Yeeie efue³ee Deewj yesnlej he´®eej Deewj ueeYe heéhle efkeÀ³ee.

21. peesefKece heýebOeve21.1 yeQkeÀ ves mebj®eveeye× peesefKece heýebOeve heĆeeueer Deewj heÝeeJeer {eb®ee mLeeefhele efkeÀ³ee nw, efpeme hej mecesefkeÀle peesefKece heýebOeve keÀer efveosMekeÀ meefceefle Üeje efveiejeveer jKeer peeleer nw. Deeeqmle os³elee (DeeukeÀes), meeKe peesefKece heýebOeve (meerDeejScemeer) SJeb heefj®eeueveiele peesefKece heýebOeve (DeesDeejScemeer) hej heýebOeve mlejer³e meefceefle³eeb kesÀêerke=Àle peesefKece heýebOeve heĆeeueer kesÀ cegK³e Debie nQ. yeQkeÀ ves heefj®eeueveiele peesefKece IeìkeÀeW hej O³eeve keWÀefêle keÀjves kesÀ efueS meYeer efve³eb$ekeÀ keÀe³ee&ue³eeW leLee heÓeeve keÀe³ee&ue³e kesÀ efJeYeeieeW ceW peesefKece heýebOekeÀeW keÀer Yeer hen®eeve keÀer nw Deewj GvekesÀ efueS heéfMe#eCe keÀer J³eJemLee keÀer nw.

21.2 yeQkeÀ Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW, heefj®eeueveiele heefjeqmLele³eeW leLee $eÝCe Deewj yeepeej peesefKeceeW keÀes heÝeeJekeÀejer lejerkesÀ mes J³eJeeqmLele keÀjves keÀer ¢eqä mes peesefKece mebyebefOele Deheveer veerefle³eeW keÀes Jeee|<ekeÀ DeeOeej hej mebMeesefOele Deewj DeÐeleve yevee jne nw. yeQkeÀ keÀer meYeer mebkeÀìkeÀeueerve heéf¬eÀ³eeDeeW nsleg keÀejesyeejer efvejblejlee ³eespeveeSb yeveeF& ieF& nQ. yeQkeÀ ves Deheves keÀesj yeQeEkeÀie heefj®eeueveeW kesÀ efueS heefj®eeueveiele Deeheoe heýebOeve keWÀê Yeer mLeeefhele efkeÀ³ee nw Deewj Je<e& kesÀ oewjeve GmekeÀe Ghe³eesie Yeer efkeÀ³ee nw. vepeoerkeÀer meeFì keÀer heefj®eeueve heéf¬eÀ³ee peejer nw.

20. Marketing Initiatives20.1 During the year 2011-12, a wide publicity was given to different products & schemes of our Bank through press, electronic and outdoor media. 20.2 Pan India Advertisements were released in Major Newspapers during the year to build the Corporate Image of the Bank. 20.3 Bank's visibility was increased in Tier II & Tier III cities through advertising on Hoardings and Glowsigns in these cities besides maintaining the level in Tier I Cities.20.4 The Bank has also utlised other innovative mediums such as Full Train Branding of the Local Train on the Western & Central lines in Mumbai, Display Panels on Shatabdhi & EMU trains in Delhi, Punjab, Haryana, UP & Karnataka etc. 20.5 A major branding exercise was done by associating with the Future Media India Ltd. for the Annual Mega Shopping Festival of Big Bazaar & Food Bazaar “Sabse Saste 5 Din 2012” in selected stores at 18 centres in Gujarat, Delhi & Rajasthan. 20.6 A wide publicity was also given to the opening of new branches, through News Paper Ads, Hoardings, and Leaflet distribution.20.7 Bank participated in various Social & Cultural events and Trade Fairs during the year and gained good publicity and mileage.

21. Risk Management

21.1 The Bank has put in place structured risk management systems & architecture that is overseen by a Committee of Directors on Integrated Risk Management. Management level Committees on Asset Liability (ALCO), Credit Risk Management (CRMC) and Operational Risk Management (ORMC) constitute the core level of focused risk management architecture. The Bank has also identified Risk Managers at all controlling offices and at Head office departments to focus on operational risk factors and arranged for their training.21.2 The Bank reviews and updates its risk related Policies on annual basis or as and when need arises in line with the RBI Guidelines, changes in operating environment and with a view to manage credit and market risks in an effective manner. Business Continuity Plans have been formulated for all critical processes of the Bank. The Bank has also set up and operationalised Disaster Recovery Centre for its Core Banking Operations and also made use of the same during the year. Operationalisation of Near Site is also under process.

A comparison of income, expenses and provisions & contingencies with the previous year is given hereunder:

Dee³e, J³e³e leLee heéJeOeeveeW SJeb DeekeÀeqmcekeÀleeDeeW keÀer efheíues Je<e& mes legueveelcekeÀ eqmLeefle veer®es oer ieF& nwë


21.3 The functions of Mid-Office are broad based for an effective monitoring of market risk. Further, at Mid-office, SAS software has been implemented for effective monitoring.

21.4 The Bank has been using eleven internal Credit Rating models including 5 models for retail advances. 4 general models are applicable as per size of exposure and 2 Specific Models are applicable for infrastructure and general projects. The Bank continued with the system of comprehensive risk profiling of the Bank in line with regulatory guidelines that will facilitate integrated risk management

21.5 A system of verification of the credit rating of borrowers has been in force and credit monitoring system was further streamlined for focused attention on improvement in asset quality

22. Human Resource Management

22.1 During the year, the Bank had provided training to 3954 employees in thrust areas of Credit, Forex, Soft Skills, Agriculture Lending, NPA & Recovery Management. The Bank also imparted induction training to newly recruited officers and clerks.

The Bank had also conducted pre-examination training for SC/ST candidates appearing for Promotion tests and Bank’s Probationary Officers’ examinations as well as clerical recruitment. Pre-promotion training to SC/ST candidates for 10 days and to General Candidates for 4 days was also given.

The Bank also utilizes external training resources from reputed management institutes and training institutions in India and abroad, with a view to providing specialized training in newer areas of skill development as also to provide wider exposure to executives and officers. During the year, 21 executives/officers were sent abroad for attending training/conference.

22.2 The staff strength of the Bank increased from 9953 as of 31.3.2011 to 10202 at the end of the FY 2011-12. The total strength comprises of 4501 officers, 3776 clerks and 1925 subordinate staff, including 2164 women employees. The representation of Scheduled Castes, Scheduled Tribes employees in the Bank was in conformity with the prescribed level.

22.3 The Bank, to meet its requirements of personnel for increasing business levels and opening of new branches, has recruited 408 Officers (including POs) under various scales and disciplines, 404 clerks and 17 substaff during the year.

22.4 In Bank's pursuit for growth and career progression of its employees, Bank had initiated process for promotion from clerical cadre to officer cadre JMG Scale-I for filling up identified vacancies up to March, 2012. Accordingly, 427 clerks have been promoted to officer cadre JMG Scale I.

22.5 Grievances Redressal Mechanism for SC/ST/OBC /PH/EX-SM Employees –

The Bank has nominated a top Executive in the rank of General Manager to function as Chief Liaison Officer to oversee implementation of Reservation Policy for Scheduled Castes, Scheduled Tribes, OBCs, PH and EX-Servicemen Employees. The Quarterly Meetings with All India Dena Bank SC/ST/OBC employees Federation were held at periodic intervals at Head Office to redress problems/Grievances.

22.6 Industrial Relations:

The Industrial Relations during the year remained congenial for growth and development. As a part of the industrial relations initiative, a grievance redressal mechanism is in place in the Bank to address the grievances of individual employees.


21.3 yeepeej peesefKece keÀer heÝeeJeer efveiejeveer kesÀ efueS yeQkeÀ kesÀ efce[ Dee@efHeÀme kesÀ ef¬eÀ³eekeÀueeheeW keÀes DeefOekeÀ J³eehekeÀ DeeOeej hej yevee³ee ie³ee nw. Deeies, heÝeeJeer efveiejeveer kesÀ efueS yeQkeÀ kesÀ efce[ DeeefHeÀme ceW Sme.S.Sme mee@HeÌìJes³ej keÀe keÀe³ee&vJe³eve efkeÀ³ee ie³ee nw. 21.4 yeQkeÀ i³eejn DeebleefjkeÀ meeKe jseEìie cee@[ueeW keÀe Ghe³eesie keÀj jne nw efpemeceW efjìsue DeefiećeeW kesÀ efueS 5 DeebleefjkeÀ meeKe jseEìie cee@[ue Meeefceue nQ. $eÝCe keÀer cee$ee kesÀ Devegmeej 4 meeceev³e cee@[ue ueeiet nQ Deewj cetueYetle mebj®evee Deewj meeceev³e heefj³eespeveeDeeW kesÀ efueS 2 efJeefMeä cee@[ue ueeiet nQ. yeQkeÀ ves efve³eecekeÀ kesÀ efoMee efveoxMeeW kesÀ Devegmeej, yeQkeÀ keÀer mecesefkeÀle peesefKece ªhejsKee lew³eej keÀjves keÀer heĆeeueer keÀes peejer jKee nw efpememes meceeqvJele peesefKece heýebOeve keÀjves ceW megefJeOee nesieer.21.5 GOeejkeÀlee&DeeW kesÀ meeKe jseEìie keÀer mel³eeheve kesÀ efueS SkeÀ heĆeeueer ueeiet nw Deewj Deeeqmle iegCeJeÊee ceW megOeej hej O³eeve keWÀefêle keÀjves kesÀ efueS meeKe efveiejeveer heĆeeueer keÀes Deewj yesnlej yevee³ee ie³ee nw.22. ceeveJe mebmeeOeve heýebOeve22.1 Je<e& kesÀ oewjeve, yeQkeÀ ves efJeefYeVe hećegKe #es$eeW pewmes meeKe, HeÀesjskeÌme, mee@HeÌì eqmkeÀue,ke=Àef<e GOeej, Sve.heer.S SJeb Jemetueer heýebOeve ceW 3954 keÀce&®eeefj³eeW keÀes heéfMe#eCe heóeve efkeÀ³ee nw. yeQkeÀ ves veS Yeleea efkeÀS ieS DeefOekeÀeefj³eeW Deewj efueefhekeÀeW keÀes he´JesMe heéfMe#eCe heóeve efkeÀ³ee nw. heoesVeefle hejer#eeSb leLee heefjJeer#ee DeefOekeÀejer hejer#ee leLee efueefhekeÀer³e Yeleea hejer#eeDeeW ceW yewþvesJeeues Depee / Depepee GcceeroJeejeW kesÀ efueS hejer#ee hetJe& heéfMe#eCe Yeer heóeve efkeÀ³ee. Depee / Depepee GcceeroJeejeW keÀes 10 efove keÀe SJeb meeceev³e GcceeroJeejeW kesÀ efueS 4 efove keÀe hejer#ee hetJe& heéfMe#eCe Yeer heóeve efkeÀ³ee ie³ee. ®e³eefvele yew®e DeefOekeÀeefj³eeW keÀes ienve meeKe heéfMe#eCe heóeve keÀjves nsleg henue Megª keÀer ieF& nw. yeQkeÀ Deheves keÀe³e&heeuekeÀeW SJeb DeefOekeÀeefj³eeW keÀes efvehegCelee efJekeÀeme kesÀ ve³es #es$eeW ceW efJeefMeä heéfMe#eCe heóeve keÀjves SJeb keÀe³e&heeuekeÀeW SJeb DeefOekeÀeefj³eeW keÀes J³eehekeÀ keÀe³e& oe³eje heóeve keÀjves keÀer ¢eqä mes Yeejle Deewj efJeosMeeW ceW megmLeeefhele heýebOeve SJeb heéfMe#eCe mebmLeeveeW kesÀ yeenjer heéfMe#eCe mebmeeOeveeW keÀer efJeMes<e%elee keÀe Yeer Ghe³eesie keÀjlee nw. Je<e& kesÀ oewjeve 21 keÀe³e&heeuekeÀeW / DeefOekeÀeefj³eeW keÀes heéfMe#eCe/ meccesueve ceW Yeeie uesves nsleg efJeosMe Yespee ie³ee.22.2 yeQkeÀ kesÀ keÀce&®eeefj³eeW keÀer mebK³ee Je<e& 31.03.2011 keÀes 9953 mes ye{keÀj efJeÊe Je<e& 2011-12 kesÀ Deble ceW 10202 nes ieF& nw. kegÀue mebK³ee ceW 4501 DeefOekeÀejer, 3776 efueefhekeÀ Deewj 1925 DeOeervemLe keÀce&®eejer Meeefceue nQ efpeveceW 2164 ceefnuee keÀce&®eejer Meeefceue nQ.. yeQkeÀ ceW Devegmetef®ele peeefle, Devegmetef®ele peve peeefle kesÀ keÀce&®eeefj³eeW keÀer mebK³ee efveOee&efjle mlej kesÀ Devegªhe Leer.22.3 yeQkeÀ ves Deheves keÀejesyeej mlej ye{eves SJeb ve³eer MeeKeeSb Keesueves kesÀ efueS keÀee|cekeÀeW keÀer Deheveer DeeJeM³ekeÀleeDeeW keÀes hetje keÀjves nsleg Je<e& kesÀ oewjeve efJeefYeVe Jesleveceeve SJeb ÞesefCe³eeW ceW 408 DeefOekeÀeefj³eeW (efpemeceW heefjJeer#eeOeerve DeefOekeÀejer Yeer Meeefceue nQ) SJeb 404 efueefhekeÀeW Deewj 17 DeOeervemLe keÀce&®eeefj³eeW keÀer Yeleea keÀer nw. 22.4 yeQkeÀ ves Deheves keÀce&®eeefj³eeW keÀer Je=ef× Deewj J³eeJemeeef³ekeÀ heíeefle kesÀ efueS, cee®e& 2012 lekeÀ hen®eeve keÀer ieF& efjefÊeÀ³eeW keÀes Yejves kesÀ efueS efueefhekeÀer³e mebJeie& mes DeefOekeÀejer mebJeie& Jesleveceeve I ceW heoesVeefle kesÀ efueS heéf¬eÀ³ee DeejbYe keÀer nw. leovegmeej, 427 efueefhekeÀ DeefOekeÀejer mebJeie& Jesleveceeve I ceW heoesVele ngS nQ. 22.5 Depee / Depepee / Dev³e efheí[s Jeie& kesÀ keÀce&®eeefj³eeW kesÀ efueS efMekeÀe³ele efveJeejCe he×efleyeQkeÀ ves Depee , Depepee , Dev³e efheí[s Jeie& ,heer.S®e/YetlehetJe& mewefvekeÀ kesÀ efueS Deej#eCe veerefle kesÀ keÀe³ee&vJe³eve keÀer osKejsKe keÀjves nsleg cegK³e mebheke&À DeefOekeÀejer kesÀ ªhe ceW ceneheýebOekeÀ kesÀ mebJeie& kesÀ keÀe³e&heeuekeÀ keÀes veeefcele efkeÀ³ee nw. mecem³eeDeeW / efMekeÀe³eleeW kesÀ efveJeejCe kesÀ efueS heÓeeve keÀe³ee&ue³e ceW efve³eefcele DeblejeueeW hej DeefKeue Yeejleer³e osvee yeQkeÀ Depee / Depepee / De.efhe.Je. keÀce&®eejer cenemebIe kesÀ meeLe efleceener yewþkeWÀ Dee³eesefpele keÀer ieF& nQ. 22.6 DeewÐeesefiekeÀ mebyebOeJe<e& kesÀ oewjeve Je=ef× SJeb efJekeÀeme kesÀ efueS DeewÐeesefiekeÀ mebyebOe DevegketÀue jns. DeewÐeesefiekeÀ mebyebOe henue kesÀ Yeeie kesÀ ªhe ceW J³eefÊeÀiele keÀce&®eeefj³eeW keÀer efMekeÀe³eleeW hej efJe®eej keÀjves nsleg yeQkeÀ ceW efMekeÀe³ele efveJeejCe he×efle GheueyOe nw.


23. IT Initiatives23.1 Core Banking Solution (CBS)-‘DENA GARIMA’23.1.1 The Bank had embarked upon a process of transformation through technology with a view to enhance customer satisfaction and to leverage business growth. The Bank has engaged the services of M/s Wipro, a leading service provider in IT enabled services, for providing an end-to-end solution for Core Banking Operations of the Bank. It is backed by ‘Finacle’ software support from M/s Infosys Technologies Ltd. The Core Banking system bundles a host of customer friendly services like Internet Banking, Phone Banking, Mobile Banking and Cash Management Services etc. besides software system for Integrated Treasury operations. A number of third party software solutions are also being integrated mainly with a view to address Regulatory concerns.23.1.2 The Project was kicked off with migration of existing operations at bank’s Mahim Branch in Mumbai on 12th March 07. 23.1.3 As of March 2012, all the 1342 branches of the bank and the entire business has been brought under CBS. This covers 867 centres and 28 states / union territories.23.2 Other IT Initiatives23.2.1 NetworkingRecognizing the significance of communication infrastructures in the Bank’s drive towards transformation through technology, the bank has connected all its branches and administrative offices through DENANET – its Wide Area Network using various connectivity media. “DENANET” is continuously being monitored on 24X7 basis by a Network Monitoring team for ensuring more than 99% up time. 23.2.2 ATM InstallationsIn keeping with the universal trend of introducing ATMs as the most popular & convenient mode of delivery channels, a total of 543 ATMs have been installed as on 31st March 2012 all over the country. Out of these ATMs, 430 are Onsite and 113 are Offsite, covering more than 270 centres. 2 of the ATMs are bio-metric to facilitate illiterate customers operating the ATM with thumb impression which is convenient for small customers and semi-literate farmers. The bio-metric ATMs also speak out instructions to the customers. The Bank has ATM sharing arrangement through CASHTREE, VISA, CASHNET & NFS tie-ups, enabling more than 90000 ATM access points & more then 4.70 lacs Merchant Establishments (MEs) in India and more than 1 million ATMs & 26 Million MEs abroad, to Bank’s customers; Debit/ATM Card base is around 15.48 lacs. The Bank also provides Dena International Gold Debit Card to HNI customers with Visa affiliation.

The Bank has number of value added services through the ATMs viz. Mobile Pre-paid Top-ups and Post Paid Bill Payment etc. Debit Card customers can also make online payment for purchases of goods and services using Debit Cards on Internet

23.3 Network based Services & Applications

23.3.1 With a view to channelise this infrastructure for customer satisfaction and maximize the ROI made in creation thereof, we have introduced the following network based products and services:

CBS application,

Other applications viz ALM / AML, Online Balance sheet etc,

ATM / Debit Cards,

Data Transfer & Remote Support,

RBI Payment systems like RTGS & NEFT etc,.

Corporate E-MAIL,

Intranet,


23. met®evee lekeÀveerkeÀer henue23.1 keÀesj yeQeEkeÀie meceeOeeve (meer yeer Sme) - osvee ieefjcee23.1.1 ieénkeÀ meblegeqä Deewj keÀejesyeej Je=ef× keÀes ye{eves keÀer ¢eqä mes yeQkeÀ ves lekeÀveerkeÀ kesÀ ceeO³ece mes ªheeblejCe keÀer heéf¬eÀ³ee Megª keÀer. yeQkeÀ kesÀ keÀesj yeQeEkeÀie heefj®eeueve kesÀ efueS, yeQkeÀ ves DeeÐeesheeble meceeOeeve nsleg met®evee lekeÀveerkeÀ mecee|Lele mesJeeDeeW kesÀ #es$e ceW DeieĆeer mesJee heóelee ces. efJeheés keÀer mesJeeSb ueer nQ. Fmes cesmeme& FvHeÀesefmeme heéwÐeesefiekeÀer efue. mes efHeÀvewkeÀue mee@HeÌìJes³ej keÀe men³eesie heéhle nw. keÀesj yeQeEkeÀie heĆeeueer ceW mecesefkeÀle Kepeevee heĆeeueer kesÀ mee@HeÌìJes³ej kesÀ DeueeJee, ieénkeÀesvegketÀue mesJeeDeeW keÀe hegefuevoe nw pewmes efkeÀ Fbìjvesì yeQeEkeÀie, HeÀesve yeQeEkeÀie, ceesyeeF&ue yeQefkebÀie Deewj vekeÀoer heýebOeve mesJeeSb Deeefo GheueyOe nQ. cegK³eleë efJeefve³eecekeÀ Dehes#eeDeeW keÀes hetCe& keÀjves keÀer ¢eqä mes keÀesj yeQeEkeÀie kesÀ meeLe DeveskeÀ mebK³ee ceW le=leer³e he#e mee@HeÌìJes³ej meceeOeeve mecesefkeÀle efkeÀS pee jns nQ.23.1.2 Fme heefj³eespevee keÀe MegYeejbYe cegbyeF& ceW efoveebkeÀ 12 cee®e&, 2007 keÀes ceeefnce MeeKee ceW efJeÐeceeve heefj®eeueve keÀe ªheeblejCe keÀjkesÀ efkeÀ³ee ie³ee.23.1.3 cee®e& 2012 lekeÀ meYeer 1342 MeeKeeSb Deewj yeQkeÀ keÀe hetje keÀejesyeej meeryeerSme kesÀ Debleie&le uee³ee ie³ee nw. FmeceW 867 keWÀê Deewj 28 jep³e/mebIe Meeefmele #es$e Meeefceue nQ. 23.2 Dev³e met®evee lekeÀveerkeÀer henue23.2.1 vesìJee\keÀielekeÀveerkeÀer kesÀ ceeO³ece mes heefjJele&ve keÀer Deesj yeQkeÀ keÀer henue ceW meb®eej yegefve³eeoer megefJeOeeDeeW kesÀ cenlJe keÀes hen®eeveles ngS yeQkeÀ ves osvee vesì - efJeefYeVe keÀveseqkeÌìefJeìer ceeref[³ee keÀe he´³eesie keÀjles ngS, Gmemes efJemle=le #es$e vesìJeke&À kesÀ ceeO³ece mes Deheveer meYeer MeeKeeDeeW SJeb he´MeemeefvekeÀ keÀe³ee&ue³eeW keÀes pees[e nw. 99% mes DeefOekeÀ Dehe ìeFce megefveeq½ele keÀjves nsleg 24X7 kesÀ DeeOeej hej osvee vesì keÀer efvejblej efveiejeveer jKeer pee jner nw.23.2.2 SìerSce mebmLeeheveJeweféekeÀ ÒeJe=efle kesÀ meeLe meeLe ®eueves kesÀ efueS S.ìer.SceeW keÀe DeejbYe meyemes DeefOekeÀ he´®eefuele Deewj megefJeOeepevekeÀ meghego&ieer ceeO³ece nw. efoveebkeÀ 31 cee®e& 2012 lekeÀ osMe Yej ceW kegÀue 543 SìerSce mebmLeeefhele efkeÀ³es ie³es nQ. FveceW mes 430 SìerSce MeeKee mLeue hej nQ peyeefkeÀ 113 SìerSce MeeKee mes Deueie mLeeveeW hej eqmLele nQ. FmeceW 270 keWÀê Meeefceue nQ. FveceW mes 2 SìerSce yee³eescesefì^keÀ nQ pees íesìs ieénkeÀeW Deewj keÀce he{s efueKes ieénkeÀeW keÀes GvekesÀ Debietþs kesÀ efveMeeve keÀer mene³elee mes SìerSce keÀe heefj®eeueve keÀjves keÀer megefJeOee osles nQ. yee³ees cesefì^keÀ S.ìer.Sce. ieénkeÀeW keÀes ceewefKekeÀ ©he ceW Yeer efveoxMe osles nQ.yeQkeÀ ves kewÀMe ìêr, Jeermee, kewÀMevesì SJeb SveSHeÀSme kesÀ meeLe SìerSceeW keÀer Yeeieeroejer J³eJemLee keÀer nw. ³en ieþpees[ yeQkeÀ kesÀ ieénkeÀeW keÀes Yeejle ceW 90000 mes DeefOekeÀ SìerSce SkeÌmesme keWÀêeW Deewj 4.70 ueeKe mes DeefOekeÀ J³eeheej mebmLeeveeW (Sce F&) leLee efJeosMeeW ceW 1 efceefue³eve mes DeefOekeÀ SìerSceeW Deewj 26 efceefue³eve SceF& hej uesveosve keÀjves keÀer megefJeOee heóeve keÀjlee nw. [sefyeì/SìerSce keÀe[& DeeOeej ueieYeie 15.48 ueeKe nw. yeQkeÀ S®eSveDeeF& ieénkeÀeW keÀes Jeermee ieþpees[ ³egÊeÀ osvee Debleje&äêr³e ieesu[ [sefyeì keÀe[& Yeer heóeve keÀjlee nw. yeQkeÀ ceW SìerSceeW kesÀ ceeO³ece mes keÀF& cetu³e Jee|Oele mesJeeSb DeLee&led ceesyeeFue heérhes[ ìe@heDehe leLee heesmì hes[ efyeue Yegieleeve Deeefo GheueyOe keÀjelee nw. [sefyeì keÀe[& ieénkeÀ Yeer Fbìjvesì hej [sefyeì keÀe[& kesÀ he´³eesie mes JemlegDeeW SJeb mesJeeDeeW keÀer Kejero kesÀ efueS Dee@veueeFve Yegieleeve Yeer keÀj mekeÀles nQ. 23.3 vesìJeke&À DeeOeeefjle mesJeeSb leLee he´³eespeveer³elee23.3.1 ieénkeÀ meblegeqä nsleg Fme cetueYetle megefJeOee keÀes keÀF& ®ewveueeW keÀe ªhe osves SJeb GvekesÀ me=peve mes y³eepe ojeW keÀe oe³eje ye{eves keÀer ¢eqä mes yeQkeÀ ves efvecveefueefKele vesìJeke&À DeeOeeefjle Glheeo Je mesJeeSb DeejbYe keÀer nQë meeryeerSme he´³eespeveer³elee, Dev³e he´³eespeveer³eleeSb pewmes Deeeqmle os³elee heýebOeve / yesveeceer uesve-osve keÀer

jeskeÀLeece, Dee@veueeFve leguevehe$e Deeefo, SìerSce / [sefyeì keÀe[&, [eìe DeblejCe SJeb otjJeleea mene³elee, Yee.efj.yeQ. Yegieleeve heĆeeefue³eeW pewmes efkeÀ DeejìerpeerSme SJeb SveF&SHeÀìer Deeefo, keÀeheexjsì F& cesue, Fbìêvesì,


IP Telephony, Video Conferencing, Internet Banking.23.3.2 The Bank has launched “Dena i Connect” – the internet Banking Service for customers of its Branches. This enables the customers to access their account information through Internet in the form of (a) Balance Inquiry (b) Mini Statement (Last 9 transactions) (c) Detailed Statement of Account (d) Cheque Book inquiry (e) Funds Transfer (Self/ Third Party) (f) RTGS/NEFT transactions (g) Outward cheque status inquiry (h) E-payment of Direct Taxes and Indirect Taxes (i) Online payment of Maharashtra Sales Tax (VAT) (j) E-payment of Commercial Taxes of Dadra & Nagar Haveli. As at the year end, 1,06,910 customers (Retail customers – 1,06,602, corporate user ids - 308) have registered for “Dena i Connect”.Our Bank has implemented “Dena MConnect” services - the convenient and secure way to conduct banking transaction using mobile handset. Customers can avail various facilities including funds transfer. The solution is compatible with RBI guidelines on Mobile Banking and about 3000 customers have started using the same.23.3.3 Bank has started Alert facility through which customers gets SMS on occurrence of certain events –transactions of Rs.5000/- and all RTGS / NEFT and ATM transactions. 23.3.4 Bank’s Web sites Bank has its website with netizen friendly features like Branch Locators, Calculators, Two-click navigation system etc. The webmaster keeps the website updated and dynamic on an ongoing basis. With robust IT infrastructure; the Bank is well poised to take the leap forward to drive technology towards affording greater customer convenience.23.4. Cards ManagementThe popularity of Dena Debit Card is growing as witnessed by the increase in card base and number of transaction carried out per day. The Debit card base of the Bank has reached 15.48 lacs ( grown by 24 % Y-on-Y ) and the daily transaction also has crossed 61000 mark. The convenience of the Debit Card is now well understood by the customers, as such the issuance of Debit Card across the counter ( Insta Card ) has also picked up . All the Visa Debit Cards of the Bank being International Card , are acceptable on all VISA ATMs and POS Terminals all over the world. In India it is valid on almost all ATMs and POS Terminals through tie up arrangements like VISA , NFS, Cashtree & Cashnet group of ATMs. Dena VISA cards issued since last two years is also valid for Online payment as the same is supported by ‘‘verified by VISA’’ i.e. VbV Password.The POS and On line payments by use of Dena Debit Card have fetched an income of `1.35 crores in the year Apr 2011 to Mar 2012, i.e. an increase of 53% over last year.The Bank is not in the business of issuance of Credit Card after discontinuation of Bank’s own credit on 31.12.2008 . The Bank has an arrangement for issuance of co-branded Credit Cards with SBICards wherein all the formalities for issuance, operations and credit risk is with SBICards.24. Customer Service24.1 The Bank has concentrated on internalizing customer expectations and aspirations more intensely. During the year, the Bank has continued various measures to improve customer satisfaction.24.2 Redressal of Customer GrievancesThe Bank is according top priority to resolve customers’ complaints/ grievances expeditiously. The customers of the Bank can


DeeF& heer ìsueerHeÀesveer, Jeeref[³ees keÀebHeÀjWeEmeie, Fbìjvesì yeQeEkeÀie23.3.2 yeQkeÀ ves Deheveer meYeer MeeKeeDeeW kesÀ ieenkeÀeW kesÀ efueS ’osvee DeeF& keÀveskeÌì“ - Fbìjvesì yeQeEkeÀie mesJee Megª keÀer nw. Fmemes ieenkeÀ osvee DeeF& keÀveskeÌì kesÀ ceeO³ece mes Deheveer Keelee met®evee heehle keÀj mekeÀles nQ, pewmes efkeÀ (keÀ) Keeles ceW Mes<e jkeÀce keÀer peevekeÀejer, (Ke) íesìer efJeJejCeer (Debeflece 9 uesveosve), (ie) KeeleeW kesÀ efJemle=le efJeJejCe, (Ie) ®eskeÀ yegkeÀ kesÀ yeejs ceW hetíleeí, (æ[) efveefOe DeblejCe (mJe³eb / Dev³e he#e) ®e) Deej.ìer.peer.Sme / Sve.F&.SHeÀ.ìer ueso osve (í) peeJekeÀ ®eskeÀ kesÀ yeejs ceW hetíleeí (pe) hel³e#e SJeb Dehel³e#e keÀjeW keÀe F&- Yegieleeve, (Pe) cenejeä efye¬eÀer keÀj (cetu³e Jee|Oele keÀj) keÀe Dee@veueeFve Yegieleeve (%) oeoje Deewj veiej nJesueer kesÀ JeeefCeeqp³ekeÀ keÀjeW keÀe F& Yegieleeve. Je<e& kesÀ Deble ceW 1,06,910 ieenkeÀ (efjìsue ieenkeÀ - 1,06,602, keÀe@heexjsì ³etpej DeeF& [er 308) ’osvee DeeF& keÀveskeÌì“ kesÀ efueS hebpeerkeÀjCe keÀj ®egkesÀ nQ.nceejs yeQkeÀ ves osvee ``Sce keÀveskeÌì'' mesJeeSb keÀe³ee&eqvJele keÀer nQ pees ceesyeeFue nW[ mesì kesÀ Ghe³eesie mes yeQeEkeÀie uesve osve keÀjves kesÀ efueS megefJeOeepevekeÀ Deewj megjef#ele ceeO³ece nw. ieénkeÀ efveefOe DeblejCe meefnle efJeefYeVe megefJeOeeSb heéhle keÀj mekeÀles nQ. ³en heéf¬eÀ³ee ceesyeeFue yeQeEkeÀie hej Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW kesÀ Devegmeej nw Deewj 3000 ieénkeÀ Fme mesJee keÀe he´³eesie keÀj jns nQ. 23.3.3 yeQkeÀ ves ®esleeJeveer megefJeOee Megª keÀer nw efpemekesÀ ceeO³ece mes kegÀí IeìveeSb Ieìves hej ieénkeÀeW keÀes SmeSceSme efceuelee nw- ©. 5000 kesÀ uesveosve Deewj meYeer Deej.ìer.peer.Sme / Sve.F&.SHeÀ.ìer Deewj S.ìer.Sce uesve osve Hej.23.3.4 yeQkeÀ keÀer JesyemeeFìyeQkeÀ keÀer Deheveer JesyemeeFì nw efpemeceW vesìerpeve kesÀ DevegketÀue efJeMes<eleeSb ceewpeto nQ pewmes efkeÀ MeeKee mebkesÀlekeÀ, kewÀuekegÀuesìj, oesnjer eqkeÌuekeÀ vesJeeriesMeve heĆeeueer Fl³eeefo. Jesyeceemìj efvejblej DeeOeej hej leLee efJeefve³eceve efoMeeefveoxMeeW kesÀ Devegheeueve nsleg JesyemeeFì keÀes DeÐeleve SJeb ieefleMeerue yeveeS jKelee nw. meg¢{ met®evee lekeÀveerkeÀer {eb®ee mes yeQkeÀ yesnlej ieénkeÀ megefJeOee osves keÀer Deesj Deie´mej nesves kesÀ efueS lew³eej nw.23.4. keÀe[& heýebOeveosvee [sefyeì keÀe[& keÀer ueeskeÀefhe´³elee keÀe[& DeeOeej Deewj heéfle efove efkeÀS ieS uesveosve keÀer mebK³ee mes mheä nw. yeQkeÀ keÀe ¬esÀef[ì keÀe[& DeeOeej 15.48 ueeKe lekeÀ hengb®e ®egkeÀe nw (Je<e& oj Je<e& 24% keÀer Je=ef×) Deewj owefvekeÀ uesveosve 61000 keÀe ue#³e heej keÀj ®egkeÀe nw. [wefyeì keÀe[& keÀer megefJeOee kesÀ yeejs ceW Deye ieénkeÀ megheefjef®ele nw Deewj keÀeGbìj hej [sefyeì keÀe[& (Fvmìe keÀe[&) osves keÀer he´Lee ceW Yeer Je=ef× ngF& nw. yeQkeÀ kesÀ meYeer efJepeer [sefyeì keÀe[& Debleje&äêr³e keÀe[& nQ Deewj efJeée Yej ceW meYeer Jeerpee S.ìer.SceeW Deewj heer.Dees.Sme ìse|ceveueeW ceW FmekeÀe he´³eesie keÀj mekeÀles nQ. Yeejle ceW Jeerpee, Sve.SHeÀ.Sme. kesÀMeìêr Deewj kesÀMevesì pewmes S.ìer.Sce mecetn kesÀ meeLe ieþ yebOeve kesÀ Üeje ³en keÀjeryeve meYeer S.ìer.SceeW Deewj heer.Dees.Sme. ìse|ceveueeW ceW JewOe nw. efheíues oes Je<e& ceW peejer efkeÀS ieS osvee Jeerpee keÀe[& Yeer Dee@ve ueeFve Yegieleeve kesÀ efueS JewOe nw keÌ³eeWefkeÀ ³en ``Jeerpee mes mecee|Lele'' nw DeLee&led JeeryeerJeer heemeJe[&.osvee [sefyeì keÀe[& kesÀ Ghe³eesie mes heer.Dees.Sme Deewj Dee@ve ueeFve Yegieleeve mes Je<e& Dehe´wue 2011 mes cee®e& 2012 lekeÀ ©. 1.35 keÀjes[ keÀer Dee³e heéhle ngF& nw DeLee&led efheíues Je<e& ceW 53% keÀer Je=ef× ngF& nw. yeQkeÀ efoveebkeÀ 31.12.2008 keÀes Dehevee ¬esÀef[ì keÀe[& yebo keÀjves kesÀ yeeo mes ¬esÀef[ì keÀe[& kesÀ keÀejesyeej ceW veneR nw. yeQkeÀ keÀe Sme.yeer.DeeF& keÀe[& kesÀ meeLe keÀes ye´W[s[ ¬esÀef[ì keÀe[& peejer keÀjves keÀer J³eJemLee nw efpemeceW peejer keÀjvee, heefj®eeueve Deewj ¬esÀef[ì peesefKece keÀer yeeO³elee Sme.yeer.DeeF& keÀe[& keÀer nw.24. ieénkeÀ mesJee24.1 ieénkeÀ meblegeqä ceW megOeej ueeves kesÀ efueS yeQkeÀ ves ieénkeÀeW keÀer Dehes#eeDeeW keÀes hetCe& keÀjves nsleg meeLe&keÀ he´³eeme efkeÀS. Je<e& kesÀ oewjeve, yeQkeÀ ves ieénkeÀ meblegeqä ceW megOeej kesÀ efueS efJeefYeVe he´³eeme peejer jKes.24.2 ieénkeÀeW keÀer efMekeÀe³eleeW keÀe efveJeejCeieénkeÀeW keÀer efMekeÀe³eleeW keÀe legjble efveJeejCe keÀjves keÀes yeQkeÀ G®®e heéLeefcekeÀlee oslee nw. yeQkeÀ kesÀ ieénkeÀ meerOes he$e, F& cesue DeLeJee yeQkeÀ keÀer JesyemeeFì kesÀ ceeO³ece mes mebheke&À


correspond directly, through letters, e-mails or through the web-site of the Bank and post their queries / grievances / suggestions, if any. The complaints / suggestions can be registered through Toll Free Number 1800-225740 of the Bank.

24.3 Standing Committee on Procedures & Performance Audit of Customer Service

Standing Committee on Customer Service is headed by the Chairperson and Managing Director. Besides Executive Director, General Manager (Resource , Planning, Nodal Officer ), General Manager (IT), General Manager (Forex & Treasury), General Manager (Credit) are the members of the Committee. Four / Five customers from different branches are invited for the quarterly meetings. Four such meetings were organized during the Financial year 2011-12.

24.4 In addition to above, the Bank has formed Customer Service Committee of the Board at the apex level to advise measures for enhancing the quality of customer service and improving the level of customer satisfaction. Every Branch holds a customer meet in a month for redressal of customer complaint at the grass root level. Each Regional Office hold a customer meets once in a quarter.

24.5 Code of Bank’s Commitments to the Customers

A voluntary Code, which sets minimum standards of banking practices for banks to follow when they are dealing with individual customers was introduced by Banking Codes and Standards Board of India constituted by RBI. It provides protection to customer and explains how banks are expected to deal with customers for their day-to-day operations.. Provisions of the Code may set higher standards than what is indicated in the regulatory instructions and such higher standards will prevail as the Code represents best practices voluntarily agreed to by us as our commitment to you.

RBI has constituted Banking Codes and Standards Board of India for measuring the performance of banks against a bench mark reflecting the Best Practices (Codes & Standards). The Bank has adopted “Code of Bank’s Commitments to the Customers” and is fully committed to its adherence.

The Bank is a member of BCSBI and a top executive in the rank of General Manager is appointed as the “Code Compliance Officer” on behalf of the Bank.

25. Branch Network and Expansion

25.1 Branch Network

During the year 2011-12, Bank has opened 51 new branches taking the tally to 1342 in various Regions including upgradation of Sandheli Satellite Office in to full fledged branch .

The sector-wise breakup of the branch network of the Bank as on 31st March 2012 is as under:


keÀj mekeÀles nQ leLee Deheves he´Mve/hetíleeí/efMekeÀe³ele ³eefo keÀesF& nes, lees keÀj mekeÀles nQ. yeQkeÀ keÀer ìe@uecegÊeÀ mebK³ee 1800-225740 kesÀ ceeO³ece mes efMekeÀe³eleeW / megPeeJeeW keÀe hebpeerkeÀjCe efkeÀ³ee pee mekeÀlee nw.

24.3 ieénkeÀ mesJee keÀer keÀe³e&efJeefOe SJeb keÀe³e& efve<heeoveuesKee hejer#ee kesÀ mebyebOe ceW mLee³eer meefceefleieénkeÀ mesJee hej SkeÀ mLee³eer meefceefle keÀe ieþve efkeÀ³ee ie³ee nw efpemekesÀ hećegKe DeO³e#e SJeb heýebOe efveosMekeÀ nQ, GvekesÀ DeueeJee keÀe³e&heeuekeÀ efveosMekeÀ, cene heýebOekeÀ (mebmeeOeve, Dee³eespevee SJeb he´Meemeve, vees[ue DeefOekeÀejer), cene heýebOekeÀ (met.le.), cene heýebOekeÀ (efJeosMeer cegêe SJeb Kepeevee), cene heýebOekeÀ (meeKe) meefceefle kesÀ meom³e nQ, efleceener yewþkeÀeW kesÀ efueS Deueie Deueie MeeKeeDeeW mes 4 mes 5 ieénkeÀeW keÀes efJeMes<e ªhe ceW Deecebef$ele efkeÀ³ee peelee nw, efJeÊeer³e Je<e& 2011-12 kesÀ oewjeve Fme he´keÀej keÀer ®eej yewþkeWÀ Dee³eesefpele ngF¥.

24.4 FmekesÀ DeefleefjÊeÀ yeQkeÀ ves G®®e mlej hej Yeer efveosMekeÀ ceb[ue keÀer ieénkeÀ mesJee meefceefle keÀe ieþve efkeÀ³ee nw, pees ieénkeÀ mesJee keÀer iegCeJeÊee ye{eves SJeb ieénkeÀ meblegeqä kesÀ mlej ceW megOeej kesÀ Ghee³e kesÀ mebyebOe ceW meueen osleer nw, he´l³eskeÀ MeeKee cetue mlej hej ieénkeÀeW keÀer efMekeÀe³eleeW kesÀ efveJeejCe kesÀ efueS cenerves ceW ieénkeÀ yewþkeÀ keÀe Dee³eespeve keÀjleer nw. he´l³eskeÀ #es$eer³e keÀe³ee&ue³e efleceener SkeÀ yeej ieénkeÀ efceueve Dee³eesefpele keÀjles nQ.

24.5 ieénkeÀeW nsleg yeQkeÀ keÀer heéfleye×lee keÀer Dee®eej mebefnleeSkeÀ mJeweq®íkeÀ keÀes[, pees yeQkeÀeW kesÀ efueS J³eefÊeÀiele ieénkeÀeW mes J³eJenej kesÀ efueS v³etvelece ceevekeÀ efveOee&efjle keÀjlee nw keÀe DeejbYe Yeejleer³e efjpeJe& yeQkeÀ Üeje ieefþle Yeejleer³e yeQeEkeÀie keÀes[ SJeb ceevekeÀ yees[& Üeje efkeÀ³ee ie³ee Lee. ³en ieénkeÀ keÀes megj#ee heóeve keÀjlee nw Deewj yeQkeÀ keÀes ieénkeÀeW mes owvebefove heefj®eeueve kesÀ oewjeve Dehesef#ele J³eJenej keÀer peevekeÀejer oslee nw. keÀes[ kesÀ heéJeOeeve ceW efve³eb$ekeÀ DevegosMeeW ceW GequueefKele mes G®®e nes mekeÀles nQ Deewj Ssmes ceevekeÀ ueeiet neWies keÌ³eeWefkeÀ ³en keÀes[ kesÀ ©he ceW DeehekesÀ heéfle nceejs heéfleye×lee kesÀ efueS nceejs Üeje mJeweq®íkeÀ ©he ceW Dehevee³ee ie³ee nw.

meJeexÊece J³eJenej (ketÀì Deewj ceevekeÀ) keÀes heéfleeEyeefyele keÀjves kesÀ yeW®eceeke&À kesÀ mece#e yeQkeÀeW kesÀ keÀe³e&efve<heeove keÀes DeebkeÀves kesÀ efueS Yeejleer³e efjpeJe& yeQkeÀ ves yeQefkebÀie keÀes[ SJeb ceevekeÀ yees[& keÀer mLeehevee keÀer nw. yeQkeÀ ves `ìeénkeÀeW kesÀ efueS yeQkeÀeW keÀer heéfleye×leeDeeW keÀe keÀes['' Dehevee³ee nw leLee Jen FmekesÀ Devegheeueve nsleg hetCe&leë heéfleye× nw.

nceeje yeQkeÀ Yeejleer³e yeQeEkeÀie keÀes[ SJeb ceevekeÀ yees[& keÀe meom³e nw SJeb yeQkeÀ keÀer Deesj mes ceneheýebOekeÀ kesÀ mlej keÀe SkeÀ Meer<e& keÀe³e&heeuekeÀ yeQkeÀ keÀer Deesj mes “ keÀes[ Devegheeueve DeefOekeÀejer “ kesÀ ªhe ceW efve³egÊeÀ efkeÀ³ee ie³ee nw.

25. MeeKee vesìJeke&À SJeb efJemleej25.1 MeeKee vesìJeke&ÀJe<e& 2011-12 kesÀ oewjeve, yeQkeÀ ves 51 ve³eer MeeKeeSb Keesueer nw, efpememes efJeefYeVe kesÀêeW ceW kegÀue MeeKeeDeeW keÀer mebK³ee 1342 nes ieF& nw, GveceW mebIesefue mesefìueeFì MeeKee keÀe hetCe& MeeKee kesÀ ©he ceW GVe³eve Yeer Meeefceue nw.

31 cee®e& 2012 keÀes yeQkeÀ keÀer MeeKeeDeeW keÀe #es$eJeej efJeJejCe Fme he´keÀej nwë

#es$eSector

MeeKeeDeeW keÀer mebK³eeNo of Branches

kegÀue keÀe heéfleMele % to Total

ieéceerCe Rural 493* 37

DeOe&Menjer Semi Urban 264 20

Menjer Urban 260 19

ceneveiejer³e Metro 325 24

kegÀue Total 1342 100

* including Satellite Branches

During the current year, Bank propose to open 100 branches in various parts of the country. Bank has consciously included centres where Bank’s presence was negligible or hither to uncovered area.

* Deveg<ebieer MeeKeeSb Yeer Meeefceue nQ.

®eeuet Je<e& kesÀ oewjeve yeQkeÀ keÀe osMe kesÀ efJeefYeVe YeeieeWs ceW 100 MeeKeeSb Keesueves keÀe ÒemleeJe nQ. yeQkeÀ ves mecePe yetPekeÀj Ssmes keWÀêeW keÀes Meeefceue efkeÀ³ee nw peneb yeQkeÀ keÀer GheeqmLeefle veieC³e Leer ³ee Deye lekeÀ Jeneb yeQkeÀ MeeKee veneR Leer. ³es kesÀê cegK³e ªhe mes


These centres are mainly in Jharkhand, Bihar, West Bengal, Sikkim, Himachal Pradesh,Tamil Nadu, Orissa and Uttarakhand. Bank has also identified areas / centres, mostly falling in the category of under Banked areas as well as under Minority dominated districts.

26. Inspection and Internal Audit

The Bank has an in-built system of effective control and supervision of the functioning of its various branches scattered all over the country. In compliance with guidelines of RBI on audit of branches, Regional Offices and Departments at Head Office, the Inspection & Internal Audit Department is conducting various types of audits through internal inspectors, external Chartered Accountants firms and CISA/DISA qualified IS auditors from time to time and ensures strict adherence to the Bank’s laid down systems and procedures and timely plugging of loop holes, if any. Risk Based Internal Audit, Concurrent Audit, Management Audit, Information Systems Audit, Revenue Audit and Propriety Audit apart from Snap Audit as and when required are conducted. These activities are well documented and guided by the policies approved by Board.

In line with directives of RBI and to comply with requirement under BASEL II accord, Bank has adopted Risk Based Internal Audit (RBIA) for inspection w.e.f. 1st April, 2007. The officials inspecting the branches have been given adequate training for conducting RBIA. During the year the Bank has carried out RBIA of 773 Branches by internally trained inspectors as well as by the experienced empanelled external auditors.

To further strengthen adherence to the systems and control, the Bank geared up monitoring mechanism. Monitoring is done through concurrent audit at various branches by Inspection Department at Corporate Office. The strategic approach with special emphasis on strict adherence to systems and procedures has enabled improvement in the inspection ratings of large number of branches. The effective steps taken are monitored on an ongoing basis for timely rectification of irregularities pointed out in the inspection reports to improve the operational efficiency and regulatory rating of the Bank.

To upgrade the knowledge / audit skills training sessions are conducted for internal inspectors and concurrent auditors.

With the onset of Core Banking System in the organization and all the branches being brought under its umbrella, Bank has introduced an off-site surveillance system for monitoring of business activities of the branches.

27. Vigilance

The Bank has an effective set up of Vigilance at its Corporate Office headed by General Manager & Chief Vigilance Officer reporting to Chairperson & Managing Director. General Manager & Chief Vigilance Officer is supported by a team of senior and experienced officers. The role and functions of the Department are Control, Monitoring and Supervision of Vigilance Functions which are Preventive, Investigative and Punitive in nature. The function of the Department also includes reporting and monitoring of frauds.

Preventive Vigilance Committees have been formed at branch level to identify problem areas so as to tone up systems and procedures at the branch level. At each of the training courses a session on ‘ethical behaviour’ is included. Workshop for Regional Vigilance Officers is conducted every year to update them on the areas of preventive vigilance, strengthening of internal controls, bringing compliance culture, creation of ethical climate as well as off-site surveillance. Modus operandi of each fraud perpetrated on the Bank is displayed on the intranet site and circulated through IBA for the benefit of member banks .


PeejKeb[, efyenej, heeq½ece yebieeue, efmeeqkeÌkeÀce, efncee®eue heósMe, leefceuevee[g, G[ermee SJeb GÊejeKeb[ ceW eqmLele nQ. yeQkeÀ ves Ssmes #es$eeW / kesÀêeW keÀer Yeer hen®eeve keÀer nw peesefkeÀ Deye lekeÀ yeQeEkeÀie megefJeOeeDeeW mes Jebef®ele Les leLee DeuhemebK³ekeÀ JeieeX keÀer DeeyeeoerJeeues efpeues nQ. 26. efvejer#eCe SJeb DeebleefjkeÀ uesKeehejer#eeosMe Yej ceW HewÀueer ngF& yeQkeÀ keÀer efJeefYeVe MeeKeeDeeW kesÀ keÀe³eeX hej heÝeeJeer efve³eb$eCe SJeb he³e&Jes#eCe jKeves nsleg yeQkeÀ ceW DeebleefjkeÀ heĆeeueer henues mes ner ceewpeto nw. MeeKeeDeeW, #es$eer³e keÀe³ee&ue³eeW leLee heÓeeve keÀe³ee&ue³e kesÀ efJeYeeieeW keÀer uesKeehejer#ee kesÀ mebyebOe ceW Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW keÀe Devegheeueve keÀjves nsleg efvejer#eCe efJeYeeie mece³e mece³e hej DeebleefjkeÀ efvejer#ekeÀeW leLee yeenjer meveoer uesKeekeÀejeW keÀer HeÀceeX leLee meer.DeeF&.Sme.S. / [er.DeeF&.Sme.S. Den&lee heéhle met®evee heýebOeve uesKeehejer#ekeÀeW Deeefo kesÀ Üeje efJeefJeOe he´keÀej keÀer uesKeehejer#eeSb meb®eeefuele keÀjlee nw efpememes efveOee&efjle keÀe³e&heĆeeueer SJeb keÀe³e&efJeefOe³eeW keÀe meKleer mes Devegheeueve megefveeq½ele nes Deewj $egefì³eeb, ³eefo keÀesF& neW, keÀes mece³e hej þerkeÀ efkeÀ³ee pee mekesÀ. DeekeÀeqmcekeÀ uesKee hejer#ee kesÀ DeueeJee, peye Yeer peªjle nes, peesefKece DeeOeeefjle DeebleefjkeÀ efvejer#eCe, meceJeleea uesKee hejer#ee, heýebOeve uesKee hejer#ee, met®evee heĆeeueer uesKeehejer#ee, jepemJe uesKeehejer#ee, Deewef®el³e uesKeehejer#ee keÀer ieF&. Fve ef¬eÀ³eekeÀueeheeW kesÀ efueS Ghe³egÊeÀ omleeJespe lew³eej efkeÀS peeles nQ Deewj ³en ceb[ue Üeje Devegceesefole veerefle³eeW kesÀ Devegmeej efkeÀS peeles nQ.Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW kesÀ Devegªhe Deewj yeemesue-II kesÀ Debleie&le Dehes#eeDeeW kesÀ Devegheeueve ceW yeQkeÀ ves efvejer#eCe kesÀ efueS efoveebkeÀ 01.04.2007 mes efvejer#eCe kesÀ efueS peesefKece DeeOeeefjle DeebleefjkeÀ uesKeehejer#ee(DeejyeerDeeF&S) keÀes Dehevee³ee nw. MeeKeeDeeW keÀe efvejer#eCe keÀjvesJeeues DeefOekeÀeefj³eeW keÀes peesefKece DeeOeeefjle DeebleefjkeÀ uesKee hejer#ee keÀjves kesÀ efueS mecegef®ele heéfMe#eCe efo³ee ie³ee nw. Je<e& kesÀ oewjeve yeQkeÀ ves DeebleefjkeÀ mlej hej heéfMeef#ele efvejer#ekeÀeW kesÀ meeLe-meeLe DevegYeJeer met®eerye× yee¿e uesKee hejer#ekeÀeW kesÀ ceeO³ece mes 773MeeKeeDeeW keÀer peesefKece DeeOeeefjle DeebleefjkeÀ uesKeehejer#ee keÀer.heĆeeueer SJeb efve³eb$eCe keÀes Deewj cepeyetle keÀjves kesÀ efueS yeQkeÀ ves efveiejeveer leb$e keÀes me¬eÀer³e keÀj efo³ee nw. efJeefYeVe MeeKeeDeeW ceW meceJeleea uesKee hejer#ee kesÀ ceeO³ece mes heÓeeve keÀe³ee&ue³e kesÀ efvejer#eCe efJeYeeie Üeje efveiejeveer keÀer peeleer nw. keÀe³e& leLee keÀe³e&efJeefOe³eeW keÀe meKleer mes Devegheeueve efkeÀS peeves hej efJeMes<e O³eeve osves meefnle DevegketÀue ¢eqäkeÀesCe mes ye[er mebK³ee ceW MeeKeeDeeW keÀer efvejer#eCe jseEìie ceW megOeej ngDee nw. yeQkeÀ keÀer heefj®eeueveiele o#elee SJeb efJeefve³eecekeÀ cetu³e efveOee&jCe keÀes megOeejves / ceoo keÀjves nsleg efvejer#eCe efjheesìeX ceW yeleeF& ieF& Deefve³eefceleleeDeeW ceW efvejblej meeceef³ekeÀ megOeej keÀjles jnves kesÀ DeeOeej hej heÝeeJeMeeueer keÀoce GþeS ieS nQ. efvejer#ekeÀeW kesÀ %eeve / uesKeehejer#ee efvehegCelee ceW GVe³eve nsleg DeebleefjkeÀ efvejer#ekeÀeW SJeb meceJeleea uesKeehejer#ekeÀeW kesÀ efueS heéfMe#eCe me$e Dee³eesefpele efkeÀ³es ie³es. FmekesÀ DeefleefjÊeÀ, #es$eer³e keÀe³ee&ue³e mlej hej meceJeleea uesKeehejer#ekeÀeW kesÀ meeLe efleceener meceer#ee yewþkeÀeW keÀer J³eJemLee keÀer ieF&. yeQkeÀ ceW keÀesj yeQeEkeÀie heĆeeueer kesÀ Deeieceve SJeb meYeer MeeKeeDeeW keÀes Fme heĆeeueer kesÀ Deboj efue³es peeves hej, yeQkeÀ ves MeeKeeDeeW kesÀ keÀejesyeej ef¬eÀ³eekeÀueeheeW keÀer efveiejeveer keÀjves nsleg hejes#e efveiejeveer heĆeeueer Megª keÀer nw.27. meleke&ÀleeyeQkeÀ kesÀ keÀeheexjsì keÀe³ee&ue³e ceW heÝeeJeer meleke&Àlee J³eJemLee nw efpemekesÀ hećegKe cene heýebOekeÀ mlej kesÀ cegK³e meleke&Àlee DeefOekeÀejer nQ pees DeO³e#e SJeb heýebOe efveosMekeÀ keÀes efjheesì& keÀjles nQ. cene heýebOekeÀ SJeb cegK³e meleke&Àlee DeefOekeÀejer keÀes Jeefjÿ SJeb DevegYeJeer DeefOekeÀeefj³eeW kesÀ mecetn mes mene³elee efceueleer nw. efJeYeeie keÀer YetefcekeÀe SJeb keÀe³e& nQ - efve³eb$eCe, efveiejeveer SJeb meleke&Àlee keÀe³eeX keÀe he³e&Jes#eCe pees efveJeejkeÀ, DevegmebOeeveelcekeÀ SJeb ob[veer³e he´ke=Àefle kesÀ nQ. efJeYeeie kesÀ keÀe³eeX ceW OeesKeeOeef[³eeW keÀer efjheese\ìie SJeb efveiejeveer Meeefceue nQ. MeeKee mlej hej efveJeejkeÀ meleke&Àlee meefceefle³eeW keÀe ieþve efkeÀ³ee ie³ee nw pees mecem³eeDeeW keÀer hen®eeve keÀjWieer leeefkeÀ MeeKee mlej hej heĆeeefue³eeW SJeb he×efle³eeW keÀes þerkeÀ efkeÀ³ee pee mekesÀ.he´l³eskeÀ heéfMe#eCe heeþîe¬eÀce ceW ``veweflekeÀ J³eJenej'' hej me$e Meeefceue efkeÀS peeles nQ. #es$eer³e meleke&Àlee DeefOekeÀeefj³eeW kesÀ efueS Òel³eskeÀ Je<e& keÀe³e&Meeuee Dee³eesefpele keÀer peeleer nw, efpemeceW efveJeejkeÀ meleke&Àlee, DeebleefjkeÀ efve³eb$eCe keÀes cepeyetle yeveevee, Devegheeueve mebmke=Àefle ueeves, veweflekeÀ JeeleeJejCe keÀe me=peve, mebmLee mes yeenj efveiejeveer Deeefo hej GvekeÀes DeÐeleve peevekeÀejer oer peeleer nw. yeQkeÀ ceW ngF& Òel³eskeÀ OeesKeeOeæ[er keÀer Òeef¬eÀ³ee Fbìêvesì meeFì Hej ÒeoefMe&le keÀer peeleer nw Deewj meom³e yeQkeÀeW kesÀ ueeYe kesÀ efueS Yee. yeQkeÀ mebIe kesÀ ceeO³ece mes Heefj®eeefuele keÀer peeleer nw.


Fraud Risk Management Committee of General Managers is in place which critically evaluates the frauds perpetrated on the Bank, examines the breaches made in the system and procedures and suggests risk mitigation techniques in respect of frauds . Bank has a Board Level Committee for monitoring large value frauds.

The vigilance function in the Bank is supervised and monitored by the Board of Directors who review the pending disciplinary ad fraud cases at regular intervals. A distinction is made between the bonafide and malafide decision/intention of the employee before initiating disciplinary action.Bank ensures strict implementation of instructions/guidelines on Vigilance functioning received from Government of India, Central Vigilance Commission and Reserve Bank of India.28. Implementation of Official Language28.1 The Bank continued vigorous efforts for implementation of official language Hindi during the financial year under review. During the year Bank's focus was on implementation of Hindi Softwares through Word Processors, Core Banking Solution and E-mail.28.2 Awards:During the year under review Bank was awarded IInd prize by Reserve Bank of India for it's house journal "Dena Jyoti" in bilingual category for the year 2010-11. Bank's house journal "Dena Jyoti" was also awarded "Bronze Trophy" by the "Association of Business communicators of India" for best article in English. Bank received IInd prize in the competition organized by Maharashtra State Level Bankers’ Committee(Rajbhasha), Pune for excellent performance in implementation of official language Hindi in its offices and Branches situated in the Maharashtra State during 2010-11. Our Jaipur Branch in New Delhi Region was awarded IInd prize by TOLIC Jaipur for excellent work in implementation of Official Language.

Bank has been awarded a "Rajbhasha Award" by a socio –linguistic organization – Ashirwad. Our house journal Dena Jyoti has also been awarded by the same organization.

28.3 Hindi Training :

The Bank continued to conduct special Training Programs to promote the use of Hindi in its offices and branches. During the year Bank has organized General Banking and Hindi Software Training Program for Official Language Officers, who in turn will impart the training to officers and staff members working at various offices and branches.

28.4 During the year under review 87 Hindi Workshops and Hindi Software training programs were conducted in which 675 officers & 513 other employees were trained. In addition to these 107 Desk Training Programs were also conducted to impart practical training to the employees for doing the official work in Hindi.

28.5 Hindi Software:

Keeping pace with the technological changes, bank continued the implementation of bilingual word processing facilities on all computers in use at various administrative offices and branches through Akruti software and Unicode. Bank also reviewed the performance of Hindi Software "Script Magic" for CBS Branches. The Bank launched the revised version of Script Magic Software in July, 2011. Now the software has been placed at the intra-net site of the bank for easy access by the employees. Keeping in view the regular corrections in the finacle software, the process of corrections in the "Script Magic" software will continue during the next year. Hindi Software training programs were conducted to promote the use of these facilities at DIIT Mumbai and other STCs. All the ATMs installed by the Bank have been provided with bilingual access facilities.


cene heyebOekeÀeW keÀer OeesKeeOe[er peesefKece heyebOeve meefceefle keÀe³e&jle nw pees keÀer ieF& OeesKeeOeef[³eeW keÀe efJe®eejelcekeÀ cetu³eebkeÀve keÀjleer nw, heCeeueer SJeb he×efle ceW efkeÀ³es ie³es GuuebIeveeW, ³eefo keÀesF& nes, keÀe hejer#eCe keÀjsieer SJeb OeesKeeOeef[³eeW kesÀ mebyebOe ceW jeskeÀLeece kesÀ Ghee³eeW kesÀ megPeeJe osieer. yeQkeÀ ceW ye[er OeesKeeOeef[³eeW hej efveiejeveer jKeves kesÀ efueS efveosMekeÀ ceb[ue mlej keÀer meefceefle ieefþle nw.

yeQkeÀ ceW meleke&Àlee keÀe³eeX keÀe he³e&Jes#eCe SJeb efveiejeveer efveosMekeÀ ceb[ue Üeje keÀer peeleer nw pees efve³eefcele DeblejeueeW hej uebefyele DevegMeemeveelcekeÀ SJeb OeesKeeOe[er ceeceueeW keÀer meceer#ee keÀjles nQ. DevegMeemeveelcekeÀ keÀej&JeeF& Megª keÀjves mes henues keÀce&®eejer kesÀ De®íer veer³ele SJeb yegjer veer³ele efveCe&³e kesÀ yeer®e Deblej efkeÀ³ee peelee nw.

yeQkeÀ Yeejle mejkeÀej, kesÀêer³e peeb®e Dee³eesie SJeb Yeejleer³e efjpeJe& yeQkeÀ mes meleke&Àlee keÀe³eeX hej heéhle DevegosMeeW / efoMeeefveoXMeeW keÀe Devegheeueve megefveeq½ele keÀjlee nw.

28. jepeYee<ee keÀe keÀe³ee&vJe³eve

28.1 yeQkeÀ ves meceer#eeOeerve efJeÊeer³e Je<e& kesÀ oewjeve jepeYee<ee efnvoer kesÀ keÀe³ee&vJe³eve kesÀ efueS Deheves meIeve he´³eeme peejer jKes. Je<e& kesÀ oewjeve yeQkeÀ keÀe O³eeve Meyo mebmeeOekeÀ, keÀesj yeQeEkeÀie meceeOeeve SJeb F& - cesue kesÀ ceeO³ece mes efnvoer kesÀ keÀe³ee&vJe³eve hej kesÀefêle jne.

28.2 hegjmkeÀej :

meceer#eeOeerve Je<e& kesÀ oewjeve Yeejleer³e efjpeJe& yeQkeÀ Üeje Je<e& 2010-11 kesÀ efueS Dee³eesefpele ’ie=n heef$ekeÀe heefle³eesefielee'' keÀer efÜYeeef<ekeÀ ÞesCeer ceW yeQkeÀ keÀes Deheveer ie=n heef$ekeÀe `òsvee p³eesefle“ kesÀ efueS efÜleer³e hegjmkeÀej heehle ngDee. yeQkeÀ keÀer ie=n heef$ekeÀe ’osvee p³eesefle'' keÀes ``DeMeesefme³esMeve Dee@HeÀ efyepevesme keÀe@c³egefvekesÀìme& Dee@HeÀ Fbef[³ee“ Üeje Deiespeer kesÀ GÊece DeeuesKe keÀer ÞesCeer ceW ’yee@pe ìe@HeÀer'' Üeje hegjmke=Àle efkeÀ³ee ie³ee. Je<e& 2010-11 kesÀ oewjeve cenejeä jep³e ceW eqmLele yeQkeÀ keÀer MeeKeeDeeW Je keÀe³ee&ue³eeW ceW jepeYee<ee efnvoer kesÀ Þesÿ keÀe³ee&vJe³eve kesÀ efueS cenejeä jep³e mlejer³e yeQkeÀj meefceefle (jepeYee<ee), hegCes keÀer Deesj mes Dee³eesefpele heefle³eesefielee ceW nceejs yeQkeÀ keÀes efÜleer³e hegjmkeÀej heehle ngDee. nceejs veF& efouueer #es$e keÀer Sce.DeeF&.jes[ pe³ehegj MeeKee keÀes jepeYee<ee efnvoer kesÀ keÀe³ee&vJe³eve ceW Glke=Àä keÀe³e& keÀjves kesÀ efueS ve.je.keÀe.me.(yeQkeÀ)pe³ehegj mes efÜleer³e hegjmkeÀej heehle ngDee.

cegbyeF& keÀer hecegKe meeceeefpekeÀ-meeefneql³ekeÀ mebmLee ’DeeMeerJee&o“ Üeje nceejs yeQkeÀ keÀes leLee yeQkeÀ keÀer ie=nheef$ekeÀe `òsvee p³eesefle'' keÀes ``jepeYee<ee hegjmkeÀej'' heoeve efkeÀ³ee ie³ee.28.3 efnvoe heéfMe#eCe :

yeQkeÀ ves Deheves keÀe³ee&ue³eeW leLee MeeKeeDeeW ceW efnvoer kesÀ he³eesie keÀes yeæ{eJee osves kesÀ GÎsM³e mes efJeMes<e heefMe#eCe keÀe³e&¬eÀceeW keÀe Dee³eespeve peejer jKee. Je<e& kesÀ oewjeve yeQkeÀ ves jepeYee<ee DeefOekeÀeefj³eeW kesÀ efueS meeceev³e yeQeEkeÀie heefMe#eCe keÀe³e&¬eÀce leLee efnvoer meeHeÌìJes³ej heefMe#eCe keÀe³e&¬eÀce keÀe Dee³eespeve efkeÀ³ee. heefMe#eCe heehle jepeYee<ee DeefOekeÀejer efJeefYeVe keÀe³ee&ue³eeW SJeb MeeKeeDeeW ceW keÀe³e&jle DeefOekeÀeefj³eeW SJeb mìeHeÀ meom³eeW keÀes heefMe#eCe heoeve keÀjWies.

28.4 meceer#eeOeerve Je<e& kesÀ oewjeve 87 efnvoer keÀe³e&MeeueeDeeW leLee efnvoer meeHeÌìJes³ej heéfMe#eCe keÀe³e&¬eÀceeW keÀe Dee³eespeve efkeÀ³ee ie³ee efpeveceW 675 DeefOekeÀeefj³eeW SJeb 513 Dev³e keÀce&®eeefj³eeW keÀes heéfMe#eCe efo³ee ie³ee. FmekesÀ DeueeJee, keÀe³ee&ue³eerve keÀe³e& efnvoer ceW keÀjves nsleg keÀce&®eeefj³eeW keÀes J³eeJeneefjkeÀ heéfMe#eCe heóeve keÀjves kesÀ efueS 107 [smkeÀ heéfMe#eCe keÀe³e&¬eÀceeW keÀe Dee³eespeve efkeÀ³ee ie³ee.

28.5 efnvoer mee@HeÌìJes³ej :

lekeÀveerkeÀer heefjJele&veeW keÀer ieefle yeveeS jKeles ngS, yeQkeÀ ves efJeefYeVe he´MeemeefvekeÀ keÀe³ee&ue³eeW SJeb MeeKeeDeeW ceW he´³eesie ceW ueeS pee jns meYeer kebÀh³etìjeW ceW Deeke=Àefle mee@HeÌìJes³ej leLee ³etefvekeÀes[ kesÀ ceeO³ece mes efÜYeeef<ekeÀ Meyo mebmeeOeve megefJeOeeSb heóeve keÀjvee peejer jKee. yeQkeÀ ves meeryeerSme MeeKeeDeeW ceW efnvoer ceeO³ece keÀer megefJeOee kesÀ efueS Ghe³eesie ceW uee³es pee jns ’efm¬eÀhì cewefpekeÀ'' mee@HeÌìJes³ej ceW keÀe³e& keÀer Yeer meceer#ee keÀer, yeQkeÀ ves èfm¬eÀhì cewefpekeÀ'' mee@HeÌìJes³ej keÀe mebMeesefOele Jepe&ve pegueeF&, 2011 ceW DeejbYe efkeÀ³ee. Deye ³en mee@HeÌìJes³ej yeQkeÀ keÀer Fbìêvesì meeFì hej jKee ie³ee nw, leeefkeÀ keÀce&®eejer Fmes Deemeeveer mes [eGveuees[ keÀj mekeWÀ. efHeÀveskeÀue mee@HeÌìJes³ej ceW efve³eefcele mebMeesOeveeW keÀes O³eeve ceW jKeles ngS, efm¬eÀhì cewefpekeÀ mee@HeÌìJes³ej ceW mebMeesOeve keÀe keÀe³e& Deieues Je<e& Yeer peejer jnsiee. Fve megefJeOeeDeeW keÀe Ghe³eesie yeæ{eves kesÀ efueS [er.DeeF&.DeeF&.ìer. cegbyeF& Deewj Dev³e keÀce&®eejer heéfMe#eCe kesÀêeW ceW efnvoer mee@HeÌìJes³ej heéfMe#eCe keÀe³e&¬eÀce Dee³eesefpele efkeÀ³es ie³es. yeQkeÀ Üeje mebmLeeefhele meYeer S.ìer.Sce. ceW efÜYeeef<ekeÀ he´³eesie keÀer megefJeOee GheueyOe keÀjeF& ieF& nw.


28.6 Visit of Parliamentary Committee:The Drafting and Evidence Sub-Committee of the Committee of Parliament on Official Language has reviewed the performance in implementation of Official Language at the Bank's M.I.Road, Jaipur Branch (New Delhi Region) on 20-09-2011. The Third Sub Committee of the Committee of Parliament on Official Language has also reviewed the performance of our Kranti Chowk, Aurangabad Branch (Pune Region) on 21.01.2012. During the Review Meetings the Committees discussed with the Executives of our Bank the implementation of Official Language Hindi in the said branches and expressed satisfaction on the progress. 28.7 Use of Hindi in Publicity In order to popularize our various schemes among public at large and customers, pamphlets and publicity material of our various schemes were prepared and printed in Hindi.28.8 Bank Branches / offices in all the three linguistic regions are constantly making efforts for improving level of implementation of official Language Policy of Government of India and striving to make it as a prime medium of communication to improve our customer service. In order to strengthen the specialist officers in the cadre, during the year 6 new Officers have been appointed in various regions.28.9 Bilingual House JournalIn order to maximize the role of Official Language Hindi in corporate communication and educating our staff members about various activities and current subjects, during the year under review Bank published all issues of its quarterly house journal "Dena Jyoti" as Special Issue on various banking subjects in bilingual form. The subjects of special issues were Thrust Areas of the Bank, Official Language, Vigilance and Women Development. Articles, news and events are published in bilingual to have its reach to every staff of the bank.29. Opportunities and Threats GDP growth for 2012-13 based on estimated incremental capital – output ratios is projected to be at 7.6 %. The recovery in the growth however is expected to be slow in view of slight decline in investment rate during 2011-12. With the fiscal consolidation getting back on track, savings and capital formation should begin to rise. During 2012-13 the aggregate deposits of the scheduled commercial banks are projected to grow at 16% and the non food credit is projected to grow at 17%. However, on the risk side the uncertainties in the crude and petroleum products prices recently accentuated by geo- political developments may impact the domestic growth, inflation and the fiscal and current account deficits.Keeping in view the aforesaid opportunities and threats and at the same time following the policy guidelines by Reserve Bank of India on the augmentation of the capital and liquidity buffers in line with provisions with regard to implementation of Basel III, the Bank has initiated various measures to equip itself. The Bank by ensuring enhanced liquidity risk management, close credit monitoring to maintain asset quality and focus on enhancing CASA deposits will be able to make maximum of the available opportunities and at the same time insulate itself to any impacts of threats. 30. Outlook for FY 2012-13Against the backdrop of uncertain global conditions and fragile domestic demand, the recovery in the economy is expected to remain moderate. With Reserve Bank of India ensuring adequate liquidity cushion in the financial system by adjusting policy rates to sustain growth, at the same time without risking external balance or inflation by excessively fuelling demand, the projected growth for 2012-2013 being higher than 2011-2012, performance of Banking sector is expected to improve.


28.6 mebmeoer³e meefceefle³eeW keÀe oewje :mebmeoer³e jepeYee<ee meefceefle keÀer heeªheCe SJeb mee#³e Ghe meefceefle ves efoveebkeÀ 20.09.2011 keÀes yeQkeÀ keÀer Sce.DeeF&.jes[, pe³ehegj MeeKee (veF& efouueer #es$e) ceW jepeYee<ee efnvoer kesÀ keÀe³ee&vJe³eve keÀer meceer#ee keÀer. mebmeoer³e jepeYee<ee meefceefle keÀer leermejer Ghe meefceefle ves Yeer efoveebkeÀ 21-01-2012 keÀes ¬eÀebefle ®eewkeÀ Deewjbieeyeeo MeeKee (hegCes #es$e) ceW jepeYee<ee efnvoer kesÀ keÀe³ee&vJe³eve keÀer meceer#ee keÀer. meceer#ee yewþkeÀeW kesÀ oewjeve GÊeÀ meefceefle³eeW ves Ghe³eg&ÊeÀ MeeKeeDeeW ceW jepeYee<ee efnvoer kesÀ keÀe³ee&vJe³eve kesÀ yeejs ceW nceejs yeQkeÀ kesÀ keÀe³e&heeuekeÀeW kesÀ meeLe efJe®eej-efJeceMe& efkeÀ³ee Deewj GmeceW ngF& heieefle kesÀ yeejs ceW meblees<e J³eÊeÀ efkeÀ³ee.28.7 he´®eej ceW efnvoer keÀe he´³eesie :Deece pevelee Deewj ieénkeÀeW ceW Deheveer efJeefYeVe ³eespeveeDeeW keÀe he´®eej keÀjves kesÀ efueS, nceejer efJeefYeVe ³eespeveeDeeW kesÀ hebheuesì SJeb he´®eej meeceieér efnvoer ceW lew³eej keÀjkesÀ cegefêle keÀjJeeF& ieF&.28.8 leerveeW Yeeef<ekeÀ #es$eeW ceW yeQkeÀ MeeKeeSb / keÀe³ee&ue³e Yeejle mejkeÀej keÀer jepeYee<ee veerefle kesÀ keÀe³ee&vJe³eve kesÀ mlej ceW megOeej keÀjves kesÀ efueS ueieeleej he´³eeme keÀj jns nQ Deewj nceejer ieénkeÀ mesJee ceW megOeej kesÀ efueS Fmes mebhe´s<eCe keÀe cegK³e ceeO³ece yeveeves kesÀ efueS he´³eemejle nQ. mebJeie& ceW efJeMes<e%e DeefOekeÀeefj³eeW keÀer keÀceer keÀes hetje keÀjves kesÀ efueS, Je<e& kesÀ oewjeve efJeefYeVe #es$eeW ceW 6 ve³es DeefOekeÀejer efve³egÊeÀ efkeÀ³es ie³es.28.9 efÜYee<eer ie=n heef$ekeÀekeÀe@heexjsì mebhe´s<eCe ceW jepeYee<ee efnvoer keÀer YetefcekeÀe keÀes ye{eves kesÀ efueS leLee nceejs mìeHeÀ meom³eeW keÀes veJeervelece efJe<e³eeW SJeb efJeefYeVe ef¬eÀ³eekeÀueeheeW kesÀ yeejs ceW peevekeÀejer osves kesÀ efueS, meceer#eeOeerve Je<e& kesÀ oewjeve yeQkeÀ ves Deheveer ie=n heef$ekeÀe `òsvee p³eesefle'' kesÀ meYeer DebkeÀ efJeefYeVe yeQeEkeÀie efJe<e³eeW hej efJeMes<eebkeÀ kesÀ ©he ceW efÜYee<eer ©he ceW he´keÀeefMele efkeÀ³es. efJeMes<eebkeÀ kesÀ efJe<e³e Les - yeQkeÀ kesÀ keÀejesyeej kesÀ cenlJehetCe& #es$e, jepeYee<ee, meleke&Àlee SJeb ceefnuee efJekeÀeme. heef$ekeÀe ceW uesKe, mecee®eej Je ieefleefJeefOe³eeb efÜYeeef<ekeÀ ©he ceW he´keÀeefMele keÀer peeleer nQ leeefkeÀ yeQkeÀ keÀe he´l³eskeÀ keÀce&®eejer Fvemes ueeYeeeqvJele nes mekesÀ.29. DeJemej SJeb ®egveewefle³eeb2012-13 kesÀ efueS mekeÀue Iejsuet Glheeo ceW Je=ef× keÀe Devegceeve Je=ef×Meerue hetbpeer kesÀ DeeOeej hej ueiee³ee ie³ee nw - Glheeove Devegheele 7.6% Devegceeefvele nw. 2011-12 kesÀ oewjeve efveJesMe oj ceW ceecetueer keÀceer keÀes O³eeve ceW jKeles ngS Je=ef× oj Oeerceer jnves keÀer mebYeeJevee nw. efJeÊeer³e meceeJesMeve hegveë DeejbYe nesves kesÀ keÀejCe ye®ele Deewj hetbpeer efvecee&Ce DeejbYe nesvee ®eeefnS. Je<e& 2012-13 kesÀ oewjeve Devegmetef®ele JeeefCeeqp³ekeÀ yeQkeÀeW keÀer kegÀue pecee jeefMe³eeb 16% ye{ves keÀer mebYeeJevee nw Deewj iewj KeeÐe meeKe ceW 17% Je=ef× nesves keÀer mebYeeJevee nw. leLeeefhe peesefKece keÀer ¢eqä mes keÀ®ís lesue Deewj hesìêsue GlheeoeW keÀer keÀerceleeW ceW Deefveeq½elelee mes YeewieesefuekeÀ - jepeveereflekeÀ eqmLeefle³eeW hej neue ner ceW ngS heéfleketÀue heefjJele&veeW mes Iejsuet Je=ef× oj, cegêe mHeÀerefle leLee efJeÊeer³e Deewj ®eeuet Keelee Ieeìs hej heÝeeJe he[siee.Ghe³eg&ÊeÀ ®egveewefle³eeW Deewj DeeMebkeÀeDeeW keÀes O³eeve ceW jKeles ngS leLee meeLe ner yesmeue III keÀes keÀe³ee&eqvJele keÀjves kesÀ mebyebOe ceW heeJeOeeve kesÀ efueS hetbpeer Deewj lejuelee ceW Je=ef× kesÀ yeejs ceW Yeejleer³e efjpeJe& yeQkeÀ Üeje peejer veerefle efoMeeefveosMeeW keÀe Devegheeueve keÀjves kesÀ efueS yeQkeÀ ves Deheveer #ecelee ye{eves kesÀ efueS efJeefYeVe Ghee³e DeejbYe efkeÀS nQ. yeQkeÀ yesnlej lejuelee peesefKece heyebOeve megefveeq½ele keÀjkesÀ, Deeeqmle iegCeJeÊee yeveeS jKeves kesÀ efueS $eÝCeeW keÀer efvekeÀì mes efveiejeveer leLee ye®ele Keelee ®eeuet Keelee pecee jeefMe³eeW ceW Je=ef× hej O³eeve keWÀefêle keÀjkesÀ GHeueyOe DeJemejeW keÀe HetCe& GHe³eesie keÀjsiee Deewj meeLe ner mJe³eb keÀes efkeÀmeer Yeer ÒekeÀej keÀer ®egveewleer kesÀ efueS lew³eej jKesiee. 30. efJeÊe Je<e& 2012 - 13 keÀer YeeJeer mebYeeJeveeSb Deefveeq½ele JeweféekeÀ heefjeqmLeefle³eeW leLee keÀce Iejsuet ceebie kesÀ JeeleeJejCe ceW DeLe& J³eJemLee ceW Je=ef× meblegefuele jnves keÀer mebYeeJevee nw. Je=ef× oj yeveeS jKeves kesÀ meeLe meeLe ceebie ceW Yeejer Je=ef× keÀjkesÀ yeenjer Mes<e ³ee cegêe mHeÀerefle keÀe peesefKece efueS efyevee Yeejleer³e efjpeJe& yeQkeÀ veerefle ojeW keÀes mecee³eesefpele keÀjkesÀ efJeÊeer³e heĆeeueer ceW he³ee&hle lejuelee megefveeq½ele keÀj jne nw. 2012 -2013 kesÀ efueS DeekeÀefuele Je=ef× oj 2011-2012 mes DeefOekeÀ nesves kesÀ keÀejCe yeQeEkeÀie #es$e kesÀ efve<heeove ceW megOeej nesves keÀer mebYeeJevee nw.


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-121. Bank’s Philosophy on Code of Governance

Bank’s Corporate Governance philosophy is aimed at creating a value based frame work to ensure that the Management of the Bank is assisted in efficient conduct of the business, in fair and transparent manner. Bank has adopted a Corporate Governance Policy which endeavors’ to empower the Executive Management with the freedom to run the Bank efficiently and at the same time creates a mechanism of checks and balances to ensure that the decision making powers vested in the Executive Management are utilized to meet its obligations to all its stakeholders including the society at large. Bank considers trusteeship, transparency, empowerment, accountability, control and ethical corporate citizenship as cornerstones of its Corporate Governance Philosophy.

Banks Corporate Governance structure apart from the Board comprises of the Management, Audit, Investor Grievance, Risk Management, Customer Service and Compliance Committees of the Board to monitor various areas of business.

Prevention of Insider Trading

Dena Bank has instituted a comprehensive code of conduct for prevention of insider trading namely, “Dena Bank Code of Conduct for Prevention of Insider Trading” in accordance with the requirements of SEBI (Prohibition of Insider Trading) Regulations, 1992. All the Directors, Employees at Senior Management level and other Employees of the Bank who could have access to the unpublished price sensitive information of the Bank are governed by the code. Bank has appointed Shri S K. Mohanty, DGM as compliance officer who is responsible for setting forth procedures and implementation of the code of conduct for trading in Bank’s securities. During the year under review there has been due compliance with the said code.

Code of Conduct

The Board of Directors has approved a Model Code of Conduct circulated by the Indian Banks’ Association for its Directors and General Managers. The code covers amongst other things the Bank's commitment to honest and ethical personal conduct, fair competition, transparency and compliance of Laws and Regulations etc. The code of conduct is posted on the website of the Bank.

Bank has complied with the guidelines on Corporate Governance stipulated in clause 49 of the Listing Agreements executed with the stock exchanges, the disclosure requirements of which are given below:

2. Board of Directors

The constitution of Board of Directors of the Bank is governed by the provisions of the Banking Regulation Act, 1949, the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 & Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970.

1. DeefYeMeemeve mebefnlee hej yeQkeÀ keÀer veerefle

yeQkeÀ keÀer DeefYeMeemeve mebefnlee keÀe GÎsM³e cetu³e DeeOeeefjle {eb®ee me=efpele keÀjvee nw leeefkeÀ

Gef®ele Deewj heejoe|Melee mes keÀejesyeej keÀes kegÀMeuelee mes ®eueeves ceW yeQkeÀ kesÀ heýebOeve keÀes

men³eesie megefveeq½ele efkeÀ³ee pee mekesÀ. yeQkeÀ ves SkeÀ keÀe@heexjsì DeefYeMeemeve veerefle Dehevee³eer nw

pees yeQkeÀ keÀes kegÀMeuelee mes ®eueeves ceW keÀe³e&heeuekeÀ heýebOeve keÀes mJeleb$elee osleer nw Deewj meeLe

- meeLe SkeÀ peeb®e SJeb meblegueve keÀe leb$e lew³eej keÀjles ngS Deheves Dev³e efveJesMekeÀeW, efpemeceW

meceepe Yeer Meeefceue nw, kesÀ meYeer GÊejoeef³elJeeW keÀes hetje keÀjves kesÀ efueS keÀe³e&heeuekeÀ

heýebOeve keÀes efveCe&³e uesves nsleg efoS ieS DeefOekeÀejeW keÀe hetje Ghe³eesie megefveM®ele keÀjves kesÀ

efueS cesue jKelee nw. yeQkeÀ v³eemeOeeefjlee, heejoe|Melee, meMeefÊeÀkeÀjCe, GÊejoeef³elJe,

efve³eb$eCe Deewj veweflekeÀ keÀe@heexjsì veeieefjkeÀlee keÀes Deheves keÀe@heexjsì DeefYeMeemeve veerefle keÀe

DeeOeej ceevelee nw.

keÀejesyeej kesÀ efJeefYeVe #es$eeW keÀer efveiejeCeer jKeves kesÀ efueS ceb[ue kesÀ DeueeJee yeQkeÀ kesÀ

keÀe@heexjsì DeefYeMeemeve {eb®es ceW heýebOeve, uesKee hejer#ee efveJesMekeÀ efMekeÀe³ele, peesefKece

heýebOeve, ieénkeÀ mesJee Deewj ceb[ue keÀer Devegheeueve meefceefle³eeb Yeer Meeefceue nQ.

Yesefo³ee J³eeheej keÀer jeskeÀLeece

osvee yeQkeÀ ves Yesefo³ee J³eeheej keÀer jeskeÀLeece kesÀ efueS mesyeer (Yesefo³ee J³eeheej efve<esOe)

efJeefve³ece 1992 keÀer Dehes#eeDeeW kesÀ Devegªhe ``Yesefo³ee J³eeheej keÀer jeskeÀLeece kesÀ efueS

osvee yeQkeÀ Dee®ejCe mebefnlee'' veecekeÀ J³eehekeÀ Dee®ejCe mebefnlee efveOee&efjle keÀer nw. meYeer

efveosMekeÀ, Jeefjÿ heýebOeve mlej kesÀ keÀce&®eejer SJeb yeQkeÀ kesÀ Dev³e keÀce&®eejer, efpevekeÀer yeQkeÀ

keÀer Dehe´keÀeefMele cetu³e mebJesoveMeerue met®evee lekeÀ hengb®e nw, Fme ketÀì mes DeefYeMeeefmele

nQ, yeQkeÀ ves Þeer Sme.kesÀ.ceesneqvle, Ghe ceneheýebOekeÀ keÀes Devegheeueve DeefOekeÀejer kesÀ ªhe ceW

efve³egÊeÀ efkeÀ³ee nw pees yeQkeÀ keÀer heéfleYetefle³eeW ceW J³eeheej keÀjves kesÀ efueS he×efle³eeb efveOee&efjle

keÀjves SJeb Dee®eej mebefnlee kesÀ keÀe³ee&vJe³eve kesÀ efueS efpeccesoej nQ. meceer#eeOeerve Je<e& kesÀ

oewjeve GÊeÀ ketÀì keÀe efJeefOeJeled Devegheeueve ngDee nw.

Dee®eej mebefnlee

efveosMekeÀ ceb[ue ves Deheves efveosMekeÀeW leLee ceneheýebOekeÀeW kesÀ efueS Yeejleer³e yeQkeÀ mebIe

Üeje heefj®eeefuele DeeoMe& Dee®eej mebefnlee keÀes Devegceesove heóeve efkeÀ³ee nw. ketÀì ceW Dev³e

yeeleeW kesÀ meeLe meeLe F&ceeveoejer SJeb veweflekeÀ Jew³eefÊeÀkeÀ Dee®ejCe, mJemLe heéflemheOee&,

heejoe|Melee SJeb efJeefOe leLee efJeefve³eceeW Deeefo keÀe Devegheeueve Meeefceue nw. Dee®eej mebefnlee

yeQkeÀ keÀer Jesye meeFì hej GheueyOe keÀje³eer ie³eer nw.

yeQkeÀ ves mìe@keÀ SkeÌm®eWpeeW kesÀ meeLe efve<heeefole met®eerye× keÀjves kesÀ mecePeewleeW kesÀ Keb[ 49

ceW efveOee&efjle keÀe@heexjsì DeefYeMeemeve hej efoS ieS efoMeeefveosMeeW keÀe Devegheeueve efkeÀ³ee nw,

efpemekesÀ Dehesef#ele he´keÀìerkeÀjCe veer®es efoS ieS nQ :

2. efveosMekeÀ ceb[ue

yeQkeÀ kesÀ efveosMekeÀ ceb[ue keÀe ieþve yeQkeÀkeÀejer efJeefve³ece DeefOeefve³ece 1949 Deewj yeQkeÀkeÀejer

kebÀheveer (Ghe¬eÀceeW keÀe Depe&ve Deewj DeblejCe) DeefOeefve³ece 1970 leLee jeäêr³eke=Àle yeQkeÀ

(heýebOeve SJeb efJeefJeOe heéJeOeeve) ³eespevee 1970 kesÀ heéJeOeeveeW kesÀ Üeje DeefYeMeeefmele neslee

nw.


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12As of 31.03.2012, the composition of the Board consists of 12 Directors including two whole time Directors viz., the Chairperson & Managing Director and the Executive Director appointed by Government of India and 10 non-executive Directors. Out of 10 Non-Executive Directors, one Official Director represents Government of India Nominee, one Director represents Reserve Bank of India, one Director represents Workmen Employees of the Bank, one Director represents Officer Employees of the Bank, three Directors appointed by Government of India, of which one under Chartered Accountant category and three shareholder Directors elected by the Shareholders other than the Central Government. The post of one Director to be appointed by Government of India is lying vacant on the Board as of 31.03.2012.

During the year under review, 13 meetings of the Board of Directors were held on the following dates:

29.04.2011 20.05.2011 16.06.2011 18.07.2011 29.07.2011 27.08.2011

29.09.2011 31.10.2011 26.11.2011 06.01.2012 06.02.2012 10.03.2012

27.03.2012

2.2 Particulars of Directors

The necessary particulars of Board of Directors and status of attendance in the Board meetings during the year under review are given in the Annexure A, B and C.

3. Committees of Directors

In accordance with the guidelines issued by Reserve Bank of India and the guidelines on Corporate Governance etc., the Bank has constituted various Committees of the Board of Directors, the details of which are given below:

3.1 Management Committee of the Board

The Board has constituted Management Committee as per provisions of Nationalized Banks (Management and Miscellaneous Provisions) Scheme, 1970. The main functions of the Committee include sanctioning of Credit proposals, Loan Compromise / Write-off proposals, Filing of suits / appeals, proposals for approval of capital and revenue expenses, investments in Government and other approved Securities / Shares/ Bonds and Debentures of companies / Corporates, including underwriting, proposals for acquisition and hiring of premises, donations etc. which are beyond the discretionary powers of the Chairperson & Managing Director / Credit Approval Committee and any other matter referred to the Management Committee by the Board.

The power of sanctioning credit proposals (Funded and Non-Funded), Loan Compromise / Write-off proposals etc., which are beyond the discretionary powers of the Chairperson & Managing Director and up to Rupees Two Hundred Fifty Crores, is vested with Credit Approval Committee of the Board as per Government of India guidelines of December 5, 2011.

efoveebkeÀ 31-3-2012 keÀes efveosMekeÀ ceb[ue ceW 12 efveosMekeÀ Meeefceue nQ, efpeveceW oes

hetCe&keÀeefuekeÀ efveosMekeÀ DeLee&led mejkeÀej Üeje efve³egÊeÀ DeO³e#e SJeb heýebOe efveosMekeÀ

leLee keÀe³e&heeuekeÀ efveosMekeÀ leLee 10 iewj-keÀe³e&heeuekeÀ efveosMekeÀ Meeefceue nQ. 10 iewj-

keÀe³e&heeuekeÀ efveosMekeÀeW ceW mes SkeÀ Yeejle mejkeÀej keÀe veeefceleer mejkeÀejer efveosMekeÀ ,

SkeÀ Yeejleer³e efjpeJe& yeQkeÀ keÀe heéfleefveefOe efveosMekeÀ, SkeÀ yeQkeÀ kesÀ keÀeceieej keÀce&®eejer

heéfleefveefOe efveosMekeÀ, SkeÀ DeefOekeÀejer keÀce&®eeefj³eeW keÀe heéfleefveefOe efveosMekeÀ Deewj Yeejle

mejkeÀej Üeje efve³egÊeÀ leerve efveosMekeÀ efpeveceW mes SkeÀ meveoer uesKeekeÀej ÞesCeer kesÀ Debleie&le

nQ Deewj leerve efveosMekeÀeW keÀe kesÀê mejkeÀej kesÀ DeueeJee, Mes³ejOeejkeÀeW Üeje ®egveeJe efkeÀ³ee

peelee nw. efoveebkeÀ 31.3.2012 keÀes Yeejle mejkeÀej Üeje efve³egÊeÀ efkeÀS peevesJeeues SkeÀ

efveosMekeÀ keÀe heo efjÊeÀ nw.

Deeuees®³e Je<e& kesÀ oewjeve efveosMekeÀ ceb[ue keÀer 13 yewþkeWÀ efvecveefueefKele efleefLe³eeW keÀes

Dee³eesefpele ngF¥ :

2.2 efveosMekeÀeW kesÀ efJeJejCe :

Deeuees®³e Je<e& kesÀ Debleie&le efveosMekeÀ ceb[ue kesÀ efveosMekeÀeW kesÀ DeeJeM³ekeÀ efJeJejCe leLee

ceb[ue keÀer yewþkeÀeW ceW GvekeÀer GheeqmLeefle keÀe efJeJejCe DevegyebOe keÀ, Ke SJeb ie ceW efoS ieS nQ.

3. efveosMekeÀeW keÀer meefceefle³eeB

Yeejleer³e efjpeJe& yeQkeÀ Üeje peejer efoMeeefveoxMeeW kesÀ Devegªhe Deewj keÀeheexjsì DeefYeMeemeve

Deeefo kesÀ ceeie&oMeea efme×ebleeW kesÀ Devegmeej yeQkeÀ ves Deheves efveosMekeÀ ceb[ue keÀer efJeefYeVe

meefceefle³eeW keÀe ieþve efkeÀ³ee nw efpevekeÀe y³eewje Fme he´keÀej nwë-

3.1 efveosMekeÀ ceb[ue keÀer heýebOeve meefceefle

ceb[ue ves jeäêr³eke=Àle yeQkeÀ (heýebOeve SJeb efJeefJeOe heéJeOeeve) ³eespevee, 1970 kesÀ heéJeOeeveeW

kesÀ Devegmeej heýebOeve meefceefle keÀe ieþve efkeÀ³ee nw. meefceefle kesÀ cegK³e keÀe³eex ceW DeO³e#e SJeb

heýebOe efveosMekeÀ / meeKe Devegceesove meefceefle kesÀ efJeJeskeÀeOeerve DeefOekeÀejeW mes DeefOekeÀ kesÀ

meeKe he´mleeJeeW keÀer mJeerke=Àefle, $eÝCe mecePeewles he´mleeJe/yeÆs Keeles efueKeves kesÀ he´mleeJe,

metì /Deheerue oe³ej keÀjvee, hetbpeeriele SJeb jepemJe J³e³e kesÀ Devegceesove kesÀ he´mleeJe Deewj

mejkeÀejer SJeb Dev³e Devegceesefole heéfleYetefle³eeW, kebÀheefve³eeW / keÀe@heexjsì kesÀ Mes³ejeW/ ef[yeW®ejeW/

yeeb[eW ceW efveJesMe, neceeroejer meefnle, heefjmejeW kesÀ DeefIeieńCe leLee efkeÀjeS hej uesves kesÀ

he´mleeJe, oeve Deeefo pees DeO³e#e SJeb heýebOe efveosMekeÀ /meeKe Devegceesove meefceefle kesÀ

efJeJeskeÀeefOekeÀejeW mes yeenj nw leLee heýebOeve meefceefle keÀes efveosMekeÀ ceb[ue Üeje he´mlegle keÀesF&

Dev³e ceeceues Meeefceue nQ.

DeO³e#e SJeb heýebOe efveosMekeÀ kesÀ efJeJeskeÀeOeerve DeefOekeÀejeW mes DeefOekeÀ kesÀ meeKe he´mleeJeeW

(efveefOe DeeOeeefjle Deewj iewj efveefOe DeeOeeefjle) keÀer mJeerke=Àefle, $eÝCe mecePeewles he´mleeJe/yeÆs

Keeles efueKeves kesÀ he´mleeJe Deewj ©. oes meew he®eeme keÀjes[ lekeÀ kesÀ $eÝCe mJeerke=Àle keÀjves

keÀe DeefOekeÀej Yeejle mejkeÀej kesÀ efoveebkeÀ 5 efomebyej 2011 kesÀ efoMeeefveosMeeW kesÀ Devegmeej

ceb[ue keÀer meeKe Devegceesove meefceefle kesÀ heeme nw.


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12

The composition of the members of the committee and details of attendance at its meetings during the year under review are given in Annexure B and C.

3.2 Audit Committee of the Board

The Board has constituted Audit Committee of the Board of Directors in October 1995 in accordance with the guidelines of the Reserve Bank of India. The Committee was re-constituted in May 2008, as advised by Government of India vide communication No. F. No.19/20/2007-BO-I dated February 18, 2008.

The functions of Audit Committee include overseeing the audit functions, review of Bank’s financial performance, review critical findings of concurrent/other inspections / audits, compliance with accounting standards and all other matters specified under Clause 49 of the Listing Agreement entered into with the Stock Exchanges. The Committee discusses and considers the Quarterly / Annual Accounts before recommending the same to the Board for approval.

The Audit Committee of the Board of Directors comprises of five members of Board of Directors. The composition of members of the committee and details of attendance at the meetings are given in Annexure B and C.

3.3. Remuneration Committee of Directors

Remuneration of whole time Directors of PSU Banks is decided by the Government of India. Performance incentive scheme is introduced by the Government of India and for that purpose as per Government of India directives; Bank has constituted “Remuneration Committee” of Board of Directors.

The composition of members of the committee and details of attendance at the meetings are given in Annexure B and C.

3.4 Shareholders / Investors Grievance Committee

The Board has, in compliance of the SEBI guidelines on Corporate Governance and Clause 49 of the Listing Agreement entered into with the Stock Exchanges, constituted a Shareholders’ / Investors’ Grievance Committee for redressal of the grievance of shareholders / investors on matters like transfer of shares / bonds, non-receipt of annual report, non-receipt of dividends etc.


Shri S K Mohanty, Dy. General Manager is the Compliance Officer of the Bank for Stock Exchanges. During the year under review, the Bank received 19 complaints from the investors and all the 19 complaints had been resolved to the satisfaction of the investors and no complaint from share holder was pending as on 31.3.2012.

3.5 Committee of Directors on Integrated Risk Management

The Committee of Directors on Integrated Risk Management is constituted to oversee all risk management activities of the Bank, including identifying underlying risks perceptions, prescribing risk assessment and quantification methodologies, fixing tolerance level for risk exposures, guiding the line management on risk management and mitigation techniques etc.

meefceefle kesÀ meom³eeW keÀer mebj®evee leLee meceer#eeOeerve Je<e& kesÀ oewjeve GmekeÀer yewþkeÀeW ceW

GheeqmLeefle keÀe efJeJejCe heefjefMeä Ke SJeb ie ceW efo³ee ie³ee nw.

3.2 efveosMekeÀ ceb[ue keÀer uesKee hejer#ee meefceefle

efveosMekeÀ ceb[ue ves Yeejleer³e efjpeJe& yeQkeÀ kesÀ DevegosMeeW kesÀ Devegmeej DeÊetÀyej, 1995 ceW efveosMekeÀ ceb[ue keÀer uesKee hejer#ee meefceefle keÀe ieþve efkeÀ³ee. Yeejle mejkeÀej Üeje he$e mebK³ee SHeÀ meb 19/20/2007-yeerDees-DeeF& efoveebkeÀ 18 HeÀjJejer, 2008 Üeje oer ie³eer met®evee kesÀ Devegmeej ceF& 2008 ceW meefceefle keÀe hegveie&þve efkeÀ³ee ie³ee.

uesKee hejer#ee meefceefle kesÀ keÀe³eeX ceW uesKee hejer#ee keÀe³eeX keÀe he³e&Jes#eCe keÀjvee, yeQkeÀ kesÀ efJeÊeer³e keÀe³e& efve<heeove keÀer meceer#ee keÀjvee, meceJeleea / Dev³e efvejer#eCeeW / uesKee hejer#eeDeeW kesÀ cenlJehetCe& efve<keÀ<eex keÀer meceer#ee keÀjvee, uesKeebkeÀve ceevekeÀeW leLee Mes³ej yeepeej kesÀ met®eerye×lee keÀjej kesÀ Keb[ 49 kesÀ lenle efJeefvee|oä Dev³e ceeceueeW keÀe Devegheeueve keÀjevee Meeefceue nw. GÊeÀ meefceefle efleceener / Jeee|<ekeÀ uesKeeW keÀes efveosMekeÀ ceb[ue kesÀ Devegceesove nsleg mebmlegle keÀjves kesÀ henues Gme hej ®e®ee& SJeb efJe®eej keÀjleer nw.

efveosMekeÀ ceb[ue keÀer uesKee hejer#ee meefceefle ceW efveosMekeÀ ceb[ue kesÀ heeB®e meom³e meeqcceefuele nQ. meefceefle kesÀ meom³eeW keÀer mebj®evee SJeb yewþkeÀeW ceW GvekeÀer GheeqmLeefle keÀe efJeJejCe heefjefMeä Ke SJeb ie ceW efo³ee ie³ee nw.

3.3 efveosMekeÀeW keÀer heeefjÞeefcekeÀ meefceefle

meeJe&peefvekeÀ #es$e kesÀ GÐeceeW kesÀ yeQkeÀeW kesÀ hetCe&keÀeefuekeÀ efveosMekeÀeW kesÀ heeefjÞeefcekeÀ Yeejle mejkeÀej Üeje efveOee&efjle efkeÀS peeles nQ. [Yeejle mejkeÀej Üeje keÀe³e& efve<heeove heeslmeenve DeeOeeefjle ³eespevee heejbYe keÀer ieF& nw. Deewj Gme GÎsM³e kesÀ efueS Yeejle mejkeÀej kesÀ efveosMeeW kesÀ Devegmeej yeQkeÀ ves efveosMekeÀ ceC[ue keÀer ``heeefjÞeefcekeÀ meefceefle'' keÀe ieþve efkeÀ³ee nw.

meefceefle kesÀ meom³eeW keÀer mebj®evee SJeb yewþkeÀeW ceW GvekeÀer GheeqmLeefle keÀe efJeJejCe heefjefMeä Ke SJeb ie ceW efo³ee ie³ee nw.

3.4 Mes³ejOeejkeÀ / efveJesMekeÀ efMekeÀe³ele meefceefle

yeQkeÀ ves keÀeheexjsì DeefYeMeemeve hej mesyeer kesÀ efoMeeefveoxMeeW kesÀ DevegmejCe ceW Mes³ej yeepeejeW kesÀ meeLe ngS met®eerye×lee keÀjej kesÀ Keb[ 49 kesÀ Devegheeueve kesÀ efueS Mes³ejOeejkeÀeW / efveJesMekeÀeW kesÀ ceeceueeW pewmes - Mes³ej / yeeb[eW kesÀ DeblejCe, Jeee|<ekeÀ efjheesì& ve efceuevee, ueeYeebMe / y³eepe ve efceuevee Deeefo efMekeÀe³eleeW kesÀ efveJeejCe nsleg Mes³ejOeejkeÀ / efveJesMekeÀ efMekeÀe³ele meefceefle keÀe ieþve efkeÀ³ee nw.


Þeer Sme.kesÀ.ceesneqvle, Ghe cene heýebOekeÀ mìe@keÀ SkeÌmeWpe kesÀ efueS yeQkeÀ kesÀ Devegheeueve DeefOekeÀejer nQ. meceer#eeOeerve Je<e& kesÀ oewjeve yeQkeÀ keÀes efveJesMekeÀeW mes 19 efMekeÀe³eleW heéhle ngF¥ Deewj meYeer 19 efMekeÀe³eleeW keÀe efveJesMekeÀeW keÀer meblegeqä kesÀ Devegmeej efveheìeve efkeÀ³ee ie³ee Deewj 31.03.2012 keÀes Mes³ejOeejkeÀeW mes keÀesF& Yeer efMekeÀe³ele DeefveCeeale veneR Leer.

3.5 mecesefkeÀle peesefKece heýebOeve hej efveosMekeÀeW keÀer meefceefle

yeQkeÀ keÀer meYeer peesefKece heýebOeve ieefleefJeefOe³eeW keÀe he³e&Jes#eCe keÀjves kesÀ efueS mecesefkeÀle peesefKece heýebOeve hej efveosMekeÀeW keÀer meefceefle ieefþle keÀer ieF& nw. FmekesÀ keÀe³eeX ceW peesefKece mebyebOeer DeJeOeejCeeDeeW meefnle meYeer peesefKece mebyebOeer keÀe³eeX hej efveiejeveer jKevee, peesefKece cetu³eebkeÀve Deewj peesefKece kesÀ heefjceeCeve keÀer keÀe³e&-efJeefOe le³e keÀjvee, peesefKece eqmLeefle nsleg ceev³e mlej efveOee&efjle keÀjvee, peesefKece heýebOeve hej heýebOeve kesÀ efveoxMe Deewj peesefKece keÀce keÀjves keÀer lekeÀveerkeÀ Deeefo meceeefJeä nQ.




3.6 Committee for monitoring Large Value Frauds

A sub-committee of the Board for monitoring Large Value Frauds is constituted to review the large value frauds, whenever such incidences take place in the Bank and the preventive measures taken to avoid recurrence.


3.7 Share Transfer Committee

The Share Transfer Committee is constituted for the purpose of approval / rejection / transfer / transmission of Equity Shares / Bonds, issue of Duplicate Certificates, recommended by the In-house Share Transfer Scrutiny Committee. The Committee also takes note of shareholding pattern, top holders list and transfer rejections etc.


3.8 Customer Service Committee

Formed in line with Reserve Bank of India guidelines, the Committee reviews the customer services in the Bank as also the progress in attending to customer complaints and grievances. It also considers new measures for improvement in customer service, including external issues.


3.9 Information Technology Committee.

With a view to facilitate optimum utilization of the existing IT infrastructure, envisioned in the IT Mission of the Bank, to direct IT department on policy matters and monitor the implementation of CBS project etc., a need was felt to constitute committee of Directors of the Board for IT. The Board at its meeting held on 26th August, 2005, constituted Committee of Directors on Information Technology.


3.10 Compliance Committee.

Reserve Bank of India, vide their communication no. DBS.CO.PP.BC.6/11.01.005/2006-07 dated April 20, 2007 has laid down guidelines for Compliance function in Banks. Based on these guidelines, the Bank had formulated its Compliance Policy which was approved by Board at its meeting held on December 27, 2007. In accordance with the provisions of the Policy, a committee of Directors on Compliance was constituted. The committee was reconstituted on January 29, 2009.



3.6 yeæ[er jkeÀce Jeeueer OeesKeeOeefæ[³eeW hej efveiejeveer jKeves nsleg meefceefle

yeæ[er jkeÀce Jeeueer OeesKeeOeefæ[³eeW hej efveiejeveer jKeves nsleg efveosMekeÀeW keÀer SkeÀ Ghe meefceefle keÀe ieþve efkeÀ³ee ie³ee nw. yeQkeÀ ceW peye keÀYeer Ssmeer IeìveeSB Ieìleer nQ lees meefceefle yeæ[er jkeÀce Jeeueer OeesKeeOeefæ[³eeW keÀer meceer#ee keÀjleer nw Deewj Ssmeer OeesKeeOeef[³eeb ogyeeje ve neW, GmekesÀ efueS efveJeejkeÀ Ghee³e efkeÀS peeles nQ.


3.7 Mes³ej DeblejCe meefceefle

DeebleefjkeÀ Mes³ej DeblejCe mebJeer#ee meefceefle Üeje mebmlegle F&eqkeÌJeìer Mes³ejeW / yee@C[eW kesÀ DeblejCe DeLeJee he´s<eCe kesÀ Devegceesove SJeb GvnW DemJeerke=Àle keÀjves, [ghueerkesÀì hećeeCe he$e peejer keÀjves kesÀ GÎsM³e mes Mes³ej DeblejCe meefceefle keÀe ieþve efkeÀ³ee ie³ee. meefceefle FmekesÀ meeLe ner Mes³ejOeeefjlee keÀe mJe©he, Meer<e&mLeOeejkeÀ met®eer leLee DeblejCe jÎ efkeÀS peeves Deeefo keÀe Yeer O³eeve jKeleer nw.


3.8 ieénkeÀ mesJee meefceefle

Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW kesÀ DevegjCe ceW, meefceefle yeQkeÀ ceW ieénkeÀ mesJeeDeeW keÀer iegCeJeÊee Deewj ieénkeÀeW keÀer efMekeÀe³eleeW kesÀ efveoeve ceW nesvesJeeueer heíeefle keÀer Yeer meceer#ee keÀjleer nw. Jen ieénkeÀ mesJee ceW megOeej kesÀ efueS yeenjer ceeceueeW meefnle veS Ghee³eeW hej Yeer efJe®eej keÀjleer nw.


3.9 met®evee lekeÀveerkeÀ meefceefle

efJeÐeceeve met®evee lekeÀveerkeÀ yegefve³eeoer megefJeOeeDeeW keÀe DeefOekeÀlece Ghe³eesie megefveeq½ele keÀjves , yeQkeÀ kesÀ met®evee lekeÀveerkeÀ efceMeve hej efJe®eej keÀjves, veerefleiele ceeceueeW kesÀ mebyebOe ceW met®evee lekeÀveerkeÀ efJeYeeie keÀes efveosMe osves leLee meer.yeer.Sme. heefj³eespevee Deeefo kesÀ keÀe³ee&vJe³eve hej efveiejeveer keÀes O³eeve ceW jKeles ngS met®evee lekeÀveerkeÀ kesÀ efueS ceb[ue kesÀ efveosMekeÀeW keÀer meefceefle ieefþle keÀjves keÀer DeeJeM³ekeÀlee cenmetme keÀer ie³eer. ceb[ued ves efoveebkeÀ 26 Deiemle 2005 keÀes Dee³eesefpele Deheveer yewþkeÀ ceW met®evee lekeÀveerkeÀ hej efveosMekeÀeW keÀer meefceefle ieefþle keÀer.


3.10 Devegheeueve meefceefle

Yeejleer³e efjpeJe& yeQkeÀ ves Deheves he$e mebK³ee. [eryeerSme.meerDees.heerheer.yeermeer.6/11.01.005/2006-07 efoveebkeÀ 20 Dehe´wue, 2007 Üeje yeQkeÀeW ceW Devegheeueve keÀe³e& kesÀ efueS efoMeeefveoxMe efo³es nQ. Fve efoMeeefveoxMeeW kesÀ DeeOeej hej yeQkeÀ ves Deheveer Devegheeueve veerefle yevee³eer nw efpemekeÀe Devegceesove efveosMekeÀ ceb[ue ves efoveebkeÀ 27 efomebyej,

2007 keÀes Dee³eesefpele yewþkeÀ ceW efkeÀ³ee nw. veerefle kesÀ heéJeOeeveeW kesÀ Devegmeej, Devegheeueve

hej efveosMekeÀeW keÀer meefceefle keÀe ieþve efkeÀ³ee ie³ee. 29 peveJejer , 2009 keÀes meefceefle keÀe

hegveie&þve efkeÀ³ee ie³ee.

meefceefle kesÀ meom³eeW keÀer mebj®evee SJeb yewþkeÀeW ceW GvekeÀer GheeqmLeefle keÀe efJeJejCe heefjefMeä

Ke SJeb ie ceW efo³ee ie³ee nw.



3.11 Nomination Committee:

The Reserve Bank of India, vide their communication DBOD.No.BC.NO.47/29.39.001/2007-08 dated November 1, 2007 has notified to constitute a Nomination Committee of Directors (all independent / non-executive directors) to undertake a process of due diligence to determine the “Fit and proper” status of existing elected Directors and candidates who file their nominations for election. Based on these guidelines, the Nomination Committee was constituted by Board in its meeting held on December 29, 2007. The Committee was reconstituted by the Board on September 29, 2011.

The composition of the members of the committee and details of attendance at the meetings are given in Annexure B & C.

3.12 Credit Approval Committee

In line with the Gazette Notification No. 13/1/2006-BO.1 Dt. December 5, 2011 and as per the provisions of Nationalized Banks (Management & Miscellaneous Provisions) Amendment Scheme, 2011, the Board, in its meeting held on January 6, 2012 had constituted Credit Approval Committee of the Board. The main functions of the Committee include sanctioning of credit proposals (Funded and Non-Funded), Loan Compromise / Write-off proposals etc. which are beyond the discretionary powers of the Chairperson & Managing Director and up to Rupees Two Hundred Fifty Crores.


3.13 HR Committee:

On October 22, 2009, Government of India, constituted a Committee under the Chairmanship of Dr Anil Khandelwal, to study the HR issues of Public Sector Banks and to make recommendations. Government of India vide communication F.No.9/18/2009-IR Dt. October 21, 2011 conveyed their approval to the recommendations which were placed before our Board in its meeting held on February 6, 2012. Based on the recommendations of the Khandelwal Committee, the Board has constituted “Steering Committee of the Board on HR” on March 27, 2012 to discuss critical issues on HR, review HRM Plan and related policies on HR, on the lines suggested by the Khandelwal Committee. The Committee will meet at quarterly intervals.


3.14 Preferential Issue Committee:

On February 6, 2012, the Board constituted the Preferential Issue Committee to stream line the process, adhere to the various time lines and compliances with regard to issue of equity shares to LIC of India on preferential allotment basis. The Committee was authorized to consider issue of equity shares to LIC on preferential basis, make necessary applications to Government of India, Reserve Bank of India, Stock Exchanges for necessary approvals and permissions, determine and fix issue price, allot shares and also to obtain approval and trading permission from Stock Exchanges.

3.11 veeceebkeÀve meefceefle.

Yeejleer³e efjpeJe& yeQkeÀ ves Deheves he$e mebK³ee. [eryeerDees[er. me.yeermeer.mebK³ee. 47/29.39.001/2007-08 efoveebkeÀ 1 veJebyej, 2007 Üeje Jele&ceeve efveJee&ef®ele efveosMekeÀeW Deewj GcceeroJeejeW, pees efveJee&®eve kesÀ efueS Deheves veeceebkeÀve Yejles nQ, keÀer ``³eesi³elee SJeb Deewef®el³e'' keÀer eqmLeefle keÀe efveOee&jCe keÀjves nsleg peeb®e he[leeue heéf¬eÀ³ee keÀjves nsleg efveosMekeÀeW keÀer veeceebkeÀve meefceefle (meYeer mJeleb$e / iewj keÀe³e&heeuekeÀ efveosMekeÀeW) ieefþle keÀjves kesÀ yeejs ceW metef®ele efkeÀ³ee nw. Fve efoMeeefveoxMeeW kesÀ DeeOeej hej, ceb[ue Üeje 29 efomebyej, 2007 keÀes Dee³eesefpele Deheveer yewþkeÀ ceW veeceebkeÀve meefceefle keÀe ieþve efkeÀ³ee ie³ee. ceb[ue Üeje 29 efmelebyej, 2011 keÀes meefceefle keÀe hegveie&þve efkeÀ³ee ie³ee.


3.12 meeKe Devegceesove meefceefle

jepehe$e DeefOemet®evee meb 13/1/2006-yeerDees.1 efoveebkeÀ 5 efomebyej 2011 kesÀ DevegmejCe ceW Deewj jeäêr³eke=Àle yeQkeÀ (heýebOeve Deewj efJeefJeOe heéJeOeeve) mebMeesOeve ³eespevee, 2011 kesÀ heéJeOeeveeW kesÀ Devegmeej, ceb[ue ves efoveebkeÀ 6 peveJejer 2012 keÀes Dee³eesefpele yewþkeÀ ceW ceb[ue keÀer meeKe Devegceesove meefceefle keÀe ieþve efkeÀ³ee . meefceefle kesÀ hećegKe keÀe³eeX ceW DeO³e#e SJeb heýebOe efveosMekeÀ kesÀ efJeJeskeÀeOeerve DeefOekeÀejeW mes DeefOekeÀ kesÀ meeKe he´mleeJeeW ( efveefOe DeeOeeefjle Deewj iewj efveefOe DeeOeeefjle) keÀer mJeerke=Àefle, $eÝCe mecePeewles he´mleeJe/yeÆs Keeles efueKeves kesÀ he´mleeJe Deeefo Deewj ©. oes meew he®eeme keÀjes[ lekeÀ keÀer $eÝCe keÀer mJeerke=Àefle Meeefceue nw.


3.13 ceeveJe mebmeeOeve meefceefle :

Yeejle mejkeÀej ves, meeJe&peefvekeÀ #es$e kesÀ yeQkeÀeW kesÀ ceeveJe mebmeeOeve mebyebefOele cegÎeW hej DeO³e³eve keÀjves Deewj efMeHeÀeefjMe keÀjves nsleg efoveebkeÀ 22 DeÊetÀyej, 2009 keÀes [e@ Deefveue Keb[sueJeeue keÀer DeO³e#elee ceW SkeÀ meefceefle keÀe ieþve efkeÀ³ee. Yeejle mejkeÀej ves met®evee SHeÀ.meb. 9/18/2009-DeeF&.Deej efoveebkeÀ 21 DeÊetÀyej, 2011 Üeje Fve efmeHeÀeefjMeeW hej Dehevee Devegceesove metef®ele efkeÀ³ee, Jen efmeHeÀeefjMeW efoveebkeÀ 6 HeÀjJejer 2012 keÀes Dee³eesefpele yewþkeÀ ceW nceejs ceb[ue kesÀ mece#e jKes ieS. Keb[sueJeeue meefceefle keÀer efmeHeÀeefjMeeW kesÀ DeeOeej hej, ceb[ue ves ceeveJe mebmeeOeve kesÀ hećegKe cegÎeW hej efJe®eej efJeceMe& keÀjves, ceeveJe mebmeeOeve heýebOeve ³eespevee Deewj ceeveJe mebmeeOeve hej mebyebefOele veerefle³eeW keÀer meceer#ee keÀjves , Keb[sueJeeue meefceefle kesÀ megPeeJeeW kesÀ Devegmeej efoveebkeÀ 27 cee®e&, 2012 keÀes ``ceeveJe mebmeeOeve hej ceb[ue keÀer meb®eeueve meefceefle'' ieefþle keÀer. meefceefle keÀer yewþkeÀ efleceener Deblejeue ceW neWieer.


3.14 DeefOeceeveer FM³et meefceefleë

DeefOeceeveer Deeyebìve DeeOeej hej Yeejleer³e peerJeve yeercee efveiece keÀes F&eqkeÌJeìer Mes³ej peejer keÀjves kesÀ efueS heéf¬eÀ³ee keÀes mejue keÀjves Deewj efJeefYeVe mece³e meerceeDeeW keÀe Devegheeueve keÀjves kesÀ efueS ceb[ue ves efoveebkeÀ 6 HeÀjJejer 2012 keÀes DeefOeceeveer FM³et meefceefle keÀe ieþve efkeÀ³ee . meefceefle keÀes , Yeejleer³e peerJeve yeercee efveiece keÀes DeefOeceeveer DeeOeej hej F&eqkeÌJeìer Mes³ej peejer keÀjves , Yeejle mejkeÀej, Yeejleer³e efjpeJe& yeQkeÀ, mìe@keÀ SkeÌm®eWpeeW mes DeeJeM³ekeÀ Devegceesove Deewj Devegceefle heéhle keÀjves, FM³et keÀe cetu³e efveOee&efjle keÀjves, Mes³ejeW keÀe Deeyebìve leLee mìe@keÀ SkeÌm®eWpeeW mes Devegceesove Deewj ì^seE[ie keÀer Devegceefle Yeer heéhle keÀjves kesÀ efueS DeeJeM³ekeÀ DeeJesove keÀjves kesÀ efueS heéefOeke=Àle efkeÀ³ee ie³ee nw.


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12The shares issued to LIC of India on preferential allotment basis have a lock in period of one year from the date of issue of shares.


4. Committees of Executives

For proper and efficient functioning of day-to-day functions of the Bank, the Bank has also formed various In-house Committees. Some of the In-house Committees are as under:

4.1 In-house Committee of Executives on Investments and Money Market Operations

The Bank has constituted an In-house Committee of Executives for Investment and Money Market Operations. The said Committee reviews all the deals / transactions and the matters relating to investments and funds management transactions and gives necessary guidelines. These meetings take place on Monday and Thursday of the week.

The Committee is chaired by the Chairperson & Managing Director and in her absence by the Executive Director. During the year under review, the Committee has been meeting regularly.

4.2 Assets Liability Management Committee

The Bank has constituted Assets Liability Management Committee (ALCO) with Chairperson and Managing Director as Chairperson of the Committee and in her absence Executive Director. The functions of the Committee inter-alia include overseeing Market Risk Management, Liquidity Risk Management, Interest Rate Sensitivity of Assets and Liabilities and fixation of interest rates etc.

The functional General Managers and other executives from Head Office are other members of the Committee. During the year under review, the Committee met on 22 occasions to discuss and review ALM functions in the Bank.

4.3 In-House Share Transfer Scrutiny Committee

The Bank had constituted an In-House Share Transfer Scrutiny Committee of the executives of the Bank for approving / recommending shares transfer, which are processed by the Registrar & Share Transfer Agent of the Bank. The Committee also periodically reviews the progress of demat position of Bank's shares and movement in share prices of the Bank. General Manager (Fin Mgmt./ Treasury),Deputy. General Manager (IRC), Deputy General Manager (Board Secretariat) and Senior Manager (IRC)/ Company Secretary are the members of the Committee. General Manager (Fin. Mgmt./ Treasury ) acts as the Chairman of the Committee. During the year under review, the Committee met on 20 occasions.

4.4 Internal Committee of Executives on Premises

The main functions of the Committee are to review and recommend the proposals for acquisition of leased/ ownership premises, renewal of lease and surrender of leased premises etc. General Manager (Fin Mgmt./ Treasury), General Manager (HRM), General Manager (MSME/ Marketing), General Manager (IT) and General

Yeejleer³e peerJeve yeercee efveiece keÀes DeefOeceeveer Deeyebìve DeeOeej hej peejer efkeÀS ieS Mes³ejeW kesÀ efueS Mes³ej peejer nesves keÀer leejerKe mes SkeÀ Je<e& keÀer efveeq½ele DeJe©×lee DeJeefOe nw.


4. keÀe³e&heeuekeÀeW keÀer meefceefle³eeB :

yeQkeÀ kesÀ efove-heéfleefove kesÀ keÀe³e&keÀueeheeW kesÀ meg®ee© ªhe mes meb®eeueve kesÀ efueS yeQkeÀ ves DeveskeÀ DeebleefjkeÀ meefceefle³eeW keÀe Yeer ieþve efkeÀ³ee nw. kegÀí DeebleefjkeÀ meefceefle³eeB Fme he´keÀej nQ :-

4.1 efveJesMe mebyebOeer ceeceueeW Deewj cegêe yeepeej heefj®eeueve mes mebyebefOele keÀe³e&heeuekeÀeW keÀer DeebleefjkeÀ meefceefle :

yeQkeÀ ves efveJesMe mebyebOeer ceeceueeW Deewj cegêe yeepeej heefj®eeueveeW kesÀ mebyebOe ceW keÀe³e&heeuekeÀeW keÀer DeebleefjkeÀ meefceefle keÀe ieþve efkeÀ³ee nw. GÊeÀ meefceefle efveJesMe SJeb efveefOe heýebOeve mebyebOeer meYeer uesve-osve ceeceueeW keÀer meceer#ee keÀjleer nw Deewj DeeJeM³ekeÀ efoMeeefveoxMe heóeve keÀjleer nw. meefceefle keÀer yewþkeWÀ mehleen ceW meesceJeej Deewj ieg©Jeej keÀes nesleer nQ.

meefceefle keÀer DeO³e#elee yeQkeÀ kesÀ DeO³e#e SJeb heýebOe efveosMekeÀ Deewj GvekeÀer DevegheeqmLeefle ceW keÀe³e&heeuekeÀ efveosMekeÀ keÀjles nQ. Deeuees®³e Je<e& kesÀ oewjeve meefceefle keÀer yewþkeWÀ efve³eefcele ©he ceW Dee³eesefpele ngF¥.

4.2 Deeeqmle os³elee heýebOeve meefceefle

yeQkeÀ ves Deeeqmle os³elee heýebOeve meefceefle (S.Sue.meer.Dees) keÀe ieþve efkeÀ³ee nw. meefceefle keÀer DeO³e#elee DeO³e#e SJeb heýebOe efveosMekeÀ Deewj GvekeÀer DevegheeqmLeefle ceW keÀe³e&heeuekeÀ efveosMekeÀ keÀjles nQ.meefceefle kesÀ keÀe³eeX ceW Dev³e yeeleeW kesÀ meeLe-meeLe yeepeej peesefKece heýebOeve, lejuelee peesefKece heýebOeve, Deeeqmle SJeb os³eleeDeeW keÀer y³eepe oj mebJesoveMeeruelee hej efveiejeveer jKevee SJeb y³eepe ojeW Deeefo keÀe efveOee&jCe meeqcceefuele nw.

heÝeejer ceneheýebOekeÀ SJeb heÓeeve keÀe³ee&ue³e kesÀ Dev³e keÀe³e&heeuekeÀ meefceefle kesÀ Dev³e meom³e nQ. meceer#eeOeerve Je<e& kesÀ oewjeve yeQkeÀ ceW S.Sue.Sce. keÀe³ee&vJe³eve ceW heíeefle mebyebOeer efJe®eej-efJeceMe& SJeb meceer#ee keÀjves nsleg meefceefle keÀer 22 yewþkeWÀ Dee³eesefpele ngF¥.

4.3 DeebleefjkeÀ Mes³ej DeblejCe mebJeer#ee meefceefle

yeQkeÀ ves Gve Mes³ejeW kesÀ DeblejCe keÀe Devegceesove keÀjves kesÀ efueS yeQkeÀ kesÀ keÀe³e&heeuekeÀeW keÀer

DeebleefjkeÀ Mes³ej DeblejCe mebJeer#ee meefceefle keÀe ieþve efkeÀ³ee nw, pees yeQkeÀ kesÀ jefpemìêj

SJeb Mes³ej DeblejCe SpeWìeW Üeje mebmeeefOele efkeÀS peeles nQ. meefceefle mece³e-mece³e hej

yeskeÀeiepeerkeÀjCe keÀer efoMee ceW ngF& heíeefle keÀer eqmLeefle Deewj yeQkeÀ kesÀ Mes³ejeW kesÀ cetu³eeW ceW

ngF& Ieì-yeæ{ keÀer Yeer DeeJeefOekeÀ ©he mes meceer#ee keÀjleer nw.ceneheýebOekeÀ (efJeÊe heýebOeve

/ Kepeevee) , Ghe ceneheýebOekeÀ (efveJesMekeÀ mebheke&À keWÀê), Ghe cene heýebOekeÀ (ceb[ue

meef®eJeeue³e) leLee Jeefjÿ heýebOekeÀ (efveJesMekeÀ mebheke&À kesÀê) / kebÀheveer meef®eJe meefceefle

kesÀ meom³e nQ. ceneheýebOekeÀ (efJeÊe heýebOeve / Kepeevee) GÊeÀ meefceefle kesÀ DeO³e#e nQ.

Deeuees®³e Je<e& kesÀ oewjeve meefceefle keÀer 20 yewþkeWÀ mebheVe ngF¥.

4.4 heefjmej mebyebOeer ceeceueeW hej keÀe³e&heeuekeÀeW keÀer DeebleefjkeÀ meefceefle

meefceefle kesÀ cegK³e keÀe³e& yeQkeÀ kesÀ heefjmejeW pewmes heÆeke=Àle/mJeeefcelJeJeeues heefjmejeW keÀe DeefOeieńCe, heÆe veJeerkeÀjCe Deewj heÆeke=Àle heefjmejeW Deeefo keÀes Jeeheme ueewìeves mes mebyebefOele nesles nQ.ceneheýebOekeÀ (efJeÊe heýebOeve / Kepeevee), ceneheýebOekeÀ (ceeveJe mebmeeOeve heýebOeve), cene heýebOekeÀ (Sce.Sme.Sce.F& / efJeheCeve), ceneheýebOekeÀ (met®evee lekeÀveerkeÀ)


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12Manager (RML) are the members of the Committee. During the year under review, the Committee met on 24 occasions.

5. Remuneration of Directors

The Chairman & Managing Director and the Executive Directors were paid salary / remuneration as per extant guidelines of the Government of India and are not paid sitting fees for attending the Board and other Committee meetings of the Bank. All other Non-Executive Directors except Government and RBI nominee Directors were getting paid sitting fees of Rs.5000/- for attending each Board meeting and Rs.2500/- each for attending any other committee meetings. The same was revised w.e.f October 18, 2011 to Rs.10,000/- for attending each Board Meeting and Rs.5,000/- each for attending any other Committee meeting respectively as per guidelines of the Government of India.

All the Non-Executive Directors are also reimbursed the actual expenses incurred by them towards conveyance, traveling, halting etc., for attending the meetings in addition to sitting fees as mentioned above. All matters relating to remuneration of Non-Executive Directors were governed by the provisions contained in the Nationalized Banks (Management & Miscellaneous Provisions) Scheme, 1970.

The details of remuneration paid to related parties for the year 2011-12 are given in Schedule- 18 “NOTES FORMING PART OF THE ACCOUNTS” of the annual report for 2011-2012.

6. General Body Meetings

The details of last three Annual General Meetings and last three Extra Ordinary General Meetings are given below. The Venue of all meetings was Auditorium, Sir Sorabji Pochkhanawala Bankers’ Training College, J.V.P.D. Scheme, Vile Parle (West), Mumbai-400 056:

yewþkeÀeW keÀe y³eewje Details of the Meeting leejerKe Deewj mece³e Date & Time

hebênJeeR Jeee|<ekeÀ meeceev³e meYee*Fifteenth Annual General Meeting*

meesceJeej, 18 pegueeF&, 2011 Dehejevn 3.00 yepesMonday, 18th July, 2011 at 3.00 p.m.

®eewonJeeR Jeee|<ekeÀ meeceev³e meYeeFourteenth Annual General Meeting

Meg¬eÀJeej, 16 pegueeF& 2010 Dehejevn 3.00 yepesFriday, 16th July, 2010 at 3.00 p.m.

lesjnJeeR Jeee|<ekeÀ meeceev³e meYeeThirteenth Annual General Meeting

MeefveJeej, 11 pegueeF& 2009 Dehejevn 3.00 yepes Saturday, 11th July, 2009 at 3.00 p.m.

DemeeOeejCe meeceev³e meYee(Yeejleer³e peerJeve yeercee efveiece keÀes DeefOeceeveer DeeOeej hej F&eqkeÌJeìer Mes³ejeW keÀe me=peve, he´mleeJe, peejer keÀjves leLee Deeyebìve kesÀ efueS)Extra Ordinary General Meeting(To create, offer, issue and allot Equity Shares on Preferential basis to LIC of India )

meesceJeej, 24 cee®e&, 2012, hetJee&vn 11.00 yepesMonday, 24th March, 2012 at 11.00 a.m.

DemeeOeejCe meeceev³e meYee (leerve Mes³ejOeejkeÀ efveosMekeÀeW keÀe ®egveeJe)Extra Ordinary General Meeting(Election of Three Shareholder Directors)

meesceJeej, 9 cee®e&, 2012, hetJee&vn 11.00 yepesMonday, 9th March, 2012 at 11.00 a.m.

DemeeOeejCe meeceev³e meYee (Yeejle mejkeÀej keÀes DeefOeceeveer DeeOeej hej F&eqkeÌJeìer Mes³ejeW keÀe me=peve, he´mleeJe, peejer keÀjves leLee Deeyebìve kesÀ efueS)Extra Ordinary General Meeting(To create, offer, issue and allot Equity Shares on Preferential basis to Government of India )

meesceJeej, 21 cee®e&, 2011, hetJee&vn 11.00 yepesMonday, 21st March, 2011 at 11.00 a.m.

Deewj ceneheýebOekeÀ (Deej.Sce.Sue) meefceefle kesÀ meom³e nQ. Deeuees®³e Je<e& kesÀ oewjeve meefceefle keÀer 24 yewþkeWÀ ngF¥.

5. efveosMekeÀeW kesÀ heeefjÞeefcekeÀ

DeO³e#e SJeb heýebOe efveosMekeÀ Deewj keÀe³e&heeuekeÀ efveosMekeÀ keÀes Yeejle mejkeÀej kesÀ Jele&ceeve efoMeeefveoxMeeW kesÀ Devegmeej mebJesleve / heeefjÞeefcekeÀ keÀer Deoe³eieer keÀer ieF& leLee yeQkeÀ kesÀ efveosMekeÀ ceb[ue SJeb Dev³e meefceefle³eeW keÀer yewþkeÀeW ceW GheeqmLele jnves kesÀ efueS GvnW efkeÀmeer he´keÀej kesÀ yewþkeÀ MegukeÀ keÀer Deoe³eieer veneR keÀer ieF&. Yeejle mejkeÀej kesÀ efoMeeefveoxMeeW kesÀ Devegmeej mejkeÀejer Deewj Yeejleer³e efjpeJe& yeQkeÀ kesÀ veeefceleer efveosMekeÀ keÀes íesæ[keÀj Dev³e meYeer iewj keÀe³e&heeuekeÀ efveosMekeÀeW keÀes yeQkeÀ kesÀ efveosMekeÀ ceb[ue keÀer he´l³eskeÀ yewþkeÀ ceW Yeeie uesves kesÀ efueS ©. 5000/- Deewj Dev³e meefceefle³eeW keÀer he´l³eskeÀ yewþkeÀ ceW Yeeie uesves kesÀ efueS ©. 2500/- keÀe Yegieleeve yewþkeÀ MegukeÀ kesÀ ªhe ceW Deoe efkeÀ³ee ie³ee. GÊeÀ keÀe mebMeesOeve efkeÀ³ee ie³ee Deewj Yeejle mejkeÀej kesÀ efoMeeefveosMeeW kesÀ Devegmeej efoveebkeÀ 18 DeÊetÀyej 2011 mes he´l³eskeÀ ceb[ue yewþkeÀ ceW Yeeie uesves kesÀ efueS ©.10,000/- Deewj Dev³e meefceefle³eeW keÀer yewþkeÀ ceW Yeeie uesves kesÀ efueS ©.5000/- keÀj efo³ee ie³ee.

meYeer iewj keÀe³e&heeuekeÀ efveosMekeÀeW keÀes yewþkeWÀ ceW GheeqmLele jnves nsleg GequueefKele yewþkeÀ MegukeÀ kesÀ DeueeJee meJeejer, ³ee$ee, þnjves Deeefo kesÀ JeemleefJekeÀ J³e³e keÀer Yeer heéflehete|le keÀer ie³eer. iewj keÀe³e&heeuekeÀ efveosMekeÀeW kesÀ heeefjÞeefcekeÀ mes mebyebefOele ceeceues, jeäêr³eke=Àle yeQkeÀ (heýebOeve SJeb efJeefJeOe heéJeOeeve) ³eespevee, 1970 ceW GequueefKele heéJeOeeveeW Üeje Meeefmele nQ.

Je<e& 2011-12 kesÀ efueS mebyebefOele he#eeW keÀes Yegieleeve efkeÀS ieS heeefjÞeefcekeÀ keÀe efJeJejCe 2011-12 keÀer Jeee|<ekeÀ efjheesì& keÀer Devegmet®eer - 18 `ùesKee Yeeie kesÀ ªhe ceW efìhheefCe³eeb ‘’ ceW efo³ee ie³ee nw.

6. meeOeejCe meYee keÀer yewþkeWÀ

efheíueer leerve Jeee|<ekeÀ meeceev³e meYeeDeeW SJeb efheíueer leerve DemeeOeejCe meeceev³e meYeeDeeW

keÀe y³eewje veer®es efo³ee ie³ee nw. meYeer yewþkeWÀ SkeÀ ner mLeeve meYeeie=n, mej meesjeyepeer

hees®eKeeveeJeeuee yeQkeÀme& heéfMe#eCe ceneefJeÐeeue³e, pes.Jeer.heer.[er. mkeÀerce, efJeuesheeuex

(heeq½ece) cegbyeF& -400 056:


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12* The Last AGM was attended by Shri D. L. Rawal- Chairman & Managing Director, Shri A. K. Dutt- Executive Director, Shri J. Balasubramanian – Government of India Nominee Director, Shri I. M. Almeida- Officer Employee Director, Dr. Pritam Singh – Shareholder Director and Shri Rohit Khanna– Shareholder Director.

No special resolutions were put through in the above said Annual General Meetings.

Postal Ballot – Bank has not conducted any postal ballot during the last financial year.

7. Disclosures:

7.1 Disclosure of Material Transactions and Pecuniary Relationship

There have been no significant related party transactions, pecuniary transactions or relationship between the Bank and its Directors for the year ended March 31, 2012 that may have a potential conflict with the interest of the Bank at large.

7.2 There were no cases of non-compliance by the Bank and no penalties / strictures were enforced on the bank by Stock Exchange/ SEBI or any other statutory authority on any matter related to the capital markets during the last three years.

However , in a matter relating to transfer of 1,36,81,830 equity shares of M/s Alka Securities Ltd. ( the Company), being Collateral Security for the recovery of advance to one of the Non Performing constituent, by the Bank in 2008, it was alleged by SEBI that the Bank had violated the provisions of Regulation 13(3) read with 13 (5) of SEBI ( Prohibition of Insider Trading ) Regulations 1992 with regard to the non- disclosure of the said transfer of shares to the Company and the Stock Exchanges , as required under the said Regulations.

As transfer of the said shares was done in the best interest of the Bank and the alleged violation was technical in nature, the Bank in order to save on long drawn legal case , without admission or denial of guilt proposed signing of consent terms with SEBI in December 2010 by payment of Rs. 10.00 lakhs as settlement charges . This was accepted by SEBI and SEBI passed its consent order on 26th April, 2011 on payment of the accepted amount.

7.3 Pursuant to Regulation 12(1) of the SEBI (Prohibition of Insider Trading) Regulations, 1992 as amended, the Bank has implemented a Code of Internal Procedure and Conducts for prevention of insider trading and also laid down the procedure for Corporate Disclosures for prevention of insider trading in the securities of the Bank.

7.4 As required under clause 47 (c) of the listing agreements entered into by Dena Bank with stock exchanges, a certificate is obtained every six months from a practicing Company Secretary, with regard to inter-alia, effecting transfer, transmission, sub-

* efheíueer Jeee|<ekeÀ meYee ceW Þeer [er.Sue.jeJeue - DeO³e#e SJeb heýebOe efveosMekeÀ, Þeer S.kesÀ.

oÊe - keÀe³e&heeuekeÀ efveosMekeÀ, Þeer pes.yeeuemegyećeefCe³eve- Yeejle mejkeÀej kesÀ veeefceleer

efveosMekeÀ, Þeer DeeF&.Sce.Deuces[e - DeefOekeÀejer keÀce&®eejer efveosMekeÀ, [e@ heérlece eEmen-

Mes³ejOeejkeÀ efveosMekeÀ Deewj Þeer jesefnle KeVee - Mes³ejOeejkeÀ efveosMe GheeqmLele Les.

Ghe³eg&ÊeÀ Jeee|<ekeÀ meeceev³e yewþkeÀeW ceW keÀesF& efJeMes<e mebkeÀuhe he´mleeefJele veneR efkeÀ³es ie³es Les.

[ekeÀ celeoeve - efheíues efJeÊe Je<e& kesÀ oewjeve yeQkeÀ ves efkeÀmeer [ekeÀ celeoeve keÀe Dee³eespeve

veneR efkeÀ³ee.

7. he´keÀìve :

7.1 YeeweflekeÀ uesveosve leLee Deee|LekeÀ mebyebOe keÀe he´keÀìve

31 cee®e&, 2012 keÀes meceehle efJeÊe Je<e& ceW yeQkeÀ Deewj GmekesÀ efveosMekeÀeW kesÀ yeer®e efkeÀmeer he´keÀej kesÀ cenlJehetCe& mebyebefOele he#e kesÀ uesve-osve, Deee|LekeÀ uesve-osve ³ee mebyebOe keÀer keÀesF& Ssmeer Ieìvee veneR ngF&, efpemekeÀe J³eehekeÀ ªhe mes yeQkeÀ kesÀ efnleeW kesÀ meeLe mebYeeJ³e ìkeÀjeJe

mebYeeefJele nes.

7.2 yeQkeÀ Üeje Devegheeueve ve efkeÀ³es peeves mes mebyebefOele keÀesF& ceeceuee he´keÀeMe ceW veneR

Dee³ee nw leLee Mes³ej yeepeej / mesyeer ³ee efkeÀmeer Dev³e meebefJeefOekeÀ heéefOekeÀjCe Üeje efheíues

leerve Je<eeX kesÀ oewjeve hetbpeer yeepeejeW mes mebyebefOele efkeÀmeer Yeer ceeceues ceW yeQkeÀ hej efkeÀmeer he´keÀej

keÀe pegcee&vee / Dee#eshe veneR ueiee³ee ie³ee.

leLeeefhe, ces. DeukeÀe meskeÌ³etefjìerpe efue. (kebÀheveer) kesÀ 1,36 ,81 ,830 F&eqkeÌJeìer Mes³ejeW

kesÀ DeblejCe kesÀ ceeceues ceW, pees Je<e& 2008 ceW yeQkeÀ Üeje , SkeÀ iewj efve<heeokeÀ FkeÀeF& kesÀ

Deefieće keÀer Jemetueer kesÀ efueS mebheee|éekeÀ heéfleYetefle kesÀ ©he ceW jKes ieS Les, mesyeer Üeje ³en

Deejeshe ueiee³ee ie³ee efkeÀ yeQkeÀ ves kebÀheveer keÀes Deewj mìe@keÀ SkeÌm®eWpeeW keÀes GÊeÀ Mes³ejeW

kesÀ DeblejCe kesÀ yeejs ceW he´keÀìve veneR keÀjves mes mesyeer ( Yesefo³ee J³eeheej efve<esOe) efJeefve³ece

1992 kesÀ 13(5) kesÀ meeLe heefþle efJeefve³ece 13(3) kesÀ heéJeOeeveeW keÀe GuuebIeve efkeÀ³ee

nw, pees GÊeÀ efJeefve³eceeW kesÀ Debleie&le Dehesef#ele nw.

keÌ³eeWefkeÀ Mes³ejeW keÀe DeblejCe yeQkeÀ kesÀ efnle keÀes O³eeve ceW jKeles ngS efkeÀ³ee ie³ee Lee Deewj Deejesefhele GuuebIeve keÀe mJe©he lekeÀveerkeÀer nw, yeQkeÀ ves uebyes efJeefOekeÀ cegkeÀoces mes ye®eves kesÀ efueS, Deejeshe mes mencele ³ee FvkeÀej ve keÀjles ngS, mecePeewlee heYeej kesÀ ©he ceW ©.10.00 ueeKe kesÀ Yegieleeve Üeje efomebyej 2012 ceW mesyeer kesÀ meeLe menceefle MeleX nmlee#ej keÀjves keÀe hemleeJe jKee. ³en hemleeJe mesyeer Üeje mJeerkeÀej efkeÀ³ee ie³ee Deewj mesyeer ves mJeerkeÀe³e& jkeÀce kesÀ Yegieleeve

hej efoveebkeÀ 26 Dehewue 2011 keÀes Deheveer menceefle keÀe DeeosMe heeefjle efkeÀ³ee.

7.3 ³eLeemebMeesefOele mesyeer (Yesefo³ee J³eeheej efve<esOe) efJeefve³ece 1992 kesÀ efJeefve³ece

12 (1) kesÀ DevegmejCe ceW yeQkeÀ ves Yesefo³ee J³eeheej keÀes jeskeÀves kesÀ efueS DeebleefjkeÀ

keÀe³e&efJeefOe SJeb Dee®ejCe mebefnlee keÀe keÀe³ee&vJe³eve efkeÀ³ee nw leLee yeQkeÀ keÀer heéfleYetefle³eeW ceW

DeebleefjkeÀ J³eeheej keÀes jeskeÀves kesÀ efueS keÀeheexjsì he´keÀìve nsleg keÀe³e&efJeefOe Yeer efveOee&efjle

keÀer nw.

7.4 osvee yeQkeÀ Üeje mìe@keÀ SkeÌm®eWpeeW kesÀ meeLe efkeÀ³es ie³es met®eerye×lee keÀjejeW kesÀ Keb[

47 (ie) keÀer Dehes#eevegmeej, Dev³e yeeleeW kesÀ meeLe-meeLe DeblejCe, he´s<eCe, Ghe efJeYeepeve,

meceskeÀve leLee F&eqkeÌJeìer Mes³ejeW kesÀ Deeoeve heóeve kesÀ mebyebOe ceW he´mlegleerkeÀjCe kesÀ SkeÀ


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12division, consolidation, renewal and exchange of equity shares within one month of the lodgment. The certificate is forwarded to BSE and NSE, where the equity shares are listed, within 30 days from end of the quarter.

7.5 In terms of SEBI’s circular No. D&CC/FITTC/CIR-16 dated December 31, 2002 a Reconciliation of Share Capital Audit (Previously called Secretarial Audit) is conducted on a quarterly basis by a firm of practicing company secretary, for the purpose of, inter-alia, reconciliation of total admitted equity share capital with the depositories and in the physical form with the total issued / paid up equity capital of Dena Bank. Certificate issued in this regard is forwarded to BSE and NSE, where the equity shares of the Bank are listed.

7.6 The Clause of Non-mandatory requirements complied by the Bank is as follows:

¬eÀce mebK³eeSl. No.

Dehes#eeRequirement

DevegheeueveCompliance

1 kebÀheveer kesÀ yees[& hej mJeleb$e efveosMekeÀeW keÀe kegÀue keÀe³e&keÀeue veew Je<e& mes DeefOekeÀ veneR nesiee. kebÀheveer ³en megefveeq½ele keÀjs efkeÀ Jen J³eefÊeÀ, pees mJeleb$e efveosMekeÀ kesÀ ªhe ceW efve³egÊeÀ efkeÀ³ee pee jne nw, DeeJeM³ekeÀ ³eesi³eleeSb SJeb DevegYeJe jKelee nw pees kebÀheveer kesÀ efueS Ghe³eesieer nesieer leLee pees , kebÀheveer keÀer ¢eqä ceW, SkeÀ mJeleb$e efveosMekeÀ keÀer nwefme³ele mes kebÀheveer keÀes heÝeeJeer {bie mes ³eesieoeve osves ceW Gmes me#ece yeveeleer nQ.

Independent Directors may have a tenure not exceeding,

in the aggregate, a period of nine years, on the Board of a

company. The company may ensure that the person who is

being appointed as an independent director has the requisite

qualifications and experience, which would be of use to the

company and which, in the opinion of the company, would

enable him to contribute effectively to the company in his

capacity as an independent director.

yeQkeÀ kesÀ yees[& hej mJeleb$e efveosMekeÀeW keÀe keÀe³e&keÀeue veew Je<eeX mes DeefOekeÀ veneR nw. Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoveebkeÀ 1 veJebyej 2007 kesÀ efoMeeefveoxMeeW kesÀ Devegmeej, yeQkeÀ kesÀ yees[& keÀer veeceebkeÀve meefceefle Üeje ³eesi³e SJeb mecegef®ele eqmLeefle keÀe efveOee&jCe efkeÀ³ee ie³ee nw, Fme he´keÀej yees[& kesÀ meYeer mJeleb$e efveosMekeÀ ³eesi³e SJeb DevegYeJeer nQ.

The tenure of Independent Directors on the Board of the Bank

is not exceeding in the aggregate, a period of nine years. As

per Reserve Bank of India Guidelines dated 1st November

2007, Fit and Proper status was determined by the Nomination

Committee of the Board of the Bank and thus all the independent

directors on the Board are well qualified and experienced.

2 yees[& keÀe³e&heeuekeÀ efveosMekeÀeW kesÀ efueS efvee|oä heeefjÞeefcekeÀ heskesÀpe hej kebÀheveer keÀer heeefjÞeefcekeÀ veerefle efveOee&efjle keÀjves kesÀ efueS SkeÀ heeefjÞeefcekeÀ meefceefle keÀe ieþve keÀjs

The board may set up a remuneration committee to formulate

company’s remuneration policy on specific remuneration

package for Executive Directors.

³en ueeiet veneR neslee nw, ®etbefkeÀ keÀe³e&heeuekeÀ efveosMekeÀ Yeejle mejkeÀej Üeje efveOee&efjle efkeÀ³es ie³es Devegmeej Jesleve heéhle keÀjles nQ, leLeeefhe, Yeejle mejkeÀej mes heéhle efoMeeefveoxMeeW kesÀ Devegmeej keÀe³e&efve<heeove DeeOeeefjle heéslmeenve jeefMe hej efJe®eej keÀjves kesÀ efueS heeefjÞeefcekeÀ meefceefle keÀe³e&jle nw,

Not applicable, as Executive Directors draw salary as fixed by

the Government of India. However, a Remuneration Committee

is in place to consider Performance Based Incentives in terms

of guidelines received from Government of India.

3 kebÀheveer efyevee Mele& efJeÊeer³e efJeJejefCe³eeW keÀer J³eJemLee keÀer Deesj Deie´mej neW Company may move towards a regime of unqualified financial

statements.

yeQkeÀ ves Fme Dehes#ee keÀe Devegheeueve efkeÀ³ee nw.The Bank has complied with this requirement.

cenerves kesÀ Deboj hesMesJej kebÀheveer meef®eJe mes he´l³eskeÀ ín cenerves kesÀ efueS hećeeCehe$e heéhle

keÀjvee nesiee. Fme hećeeCehe$e keÀes peejer nesves kesÀ 30 efove kesÀ Deboj yeer Sme F& SJeb Sve

Sme F& keÀes Deie´sef<ele keÀjvee nw.

7.5 mesyeer kesÀ heefjhe$e mebK³ee [erSC[meermeer/SHeÀDeeF&ìerìermeer/meerDeeF&Deej-16 efoveebkeÀ

31 efomebyej, 2002 kesÀ Devegmeej, osvee yeQkeÀ keÀer kegÀue efveie&le / ®egkeÀlee F&eqkeÌJeìer hetbpeer kesÀ

meeLe YeeweflekeÀ ªhe ceW leLee ef[heeefpeìjer kesÀ heeme jKeer ie³eer kegÀue F&eqkeÌJeìer Mes³ej hetbpeer keÀe

mecee³eespeve keÀjves kesÀ GÎsM³e mes J³eeJemeeef³ekeÀ kebÀheveer meef®eJe keÀer HeÀce& Üeje Mes³ej hetbpeer

uesKee hejer#ee keÀe efceueeve(hetJe& ceW meef®eJeer³e uesKee hejer#ee kesÀ veece mes peevee peelee Lee)

efleceener DeeOeej hej keÀer peeleer nw. Fme mebyebOe ceW peejer heceeCehe$e yeer.Sme.F& SJeb Sve.Sme.F&

keÀes Deiesef<ele efkeÀ³ee ie³ee nw peneb yeQkeÀ kesÀ F&eqkeÌJeìer Mes³ej met®eerye× nQ.

7.6 yeQkeÀ Üeje Devegheeueve keÀer ieF& iewj-DeefveJee³e& Dehes#eeDeeW keÀer MeleX efvecvehe´keÀej

nQë



4 meleke&Àlee met®ekeÀ veerefle

Whistle Blower Policy

yeQkeÀ kesÀ yees[& ves meleke&Àlee met®ekeÀ veerefle veecekeÀ SkeÀ veerefle keÀe Devegceesove efkeÀ³ee nw efpemekesÀ Debleie&le SkeÀ heĆeeueer Meeefceue keÀer ie³eer nw efkeÀ SkeÀ keÀce&®eejer DeveweflekeÀ J³eJenej, ³eefo keÀesF& nes, JeemleefJekeÀ ³ee mebefoiOe OeesKeeOe[er ³ee Dee®ejCe ³ee veerefle kesÀ GuuebIeve kesÀ mebyebOe ceW cegK³e meleke&Àlee DeefOekeÀejer / heýebOeve Jeie& keÀes kewÀmes efjheesì& keÀj mekeÀlee nw. Fme leb$e ceW Gme keÀce&®eejer kesÀ Glheer[ve kesÀ ye®eeJe kesÀ he³ee&hle Ghee³e Yeer nQ , pees Fme keÀe Ghe³eesie keÀjlee nw, Fmes heefjhe$e kesÀ ceeO³ece mes yeQkeÀ ceW meYeer keÀes mecegef®ele ªhe mes metef®ele efkeÀ³ee ie³ee nw.

meer.Jeer.meer kesÀ efoMeeefveosMeeW kesÀ Devegmeej Deye meYeer kesÀ efueS yeQkeÀ keÀer meleke&Àlee met®ekeÀ veerefle nw.

The Board of the Bank has approved a policy known as

Whistle Blower Policy, under this a mechanism has also

been incorporated as to how an employee can report to the

CVO/ Management about unethical behavior if any, actual

or suspected fraud or violation of conduct or ethics. This

mechanism also provides adequate safeguards against

victimization of employee who avail of this mechanism. This

has been appropriately communicated within the Bank by

circular.

The Bank has now a Whistle Blower Policy for all as per CVC

guidelines.

8. Financial Results and Means of Communication:

The Bank recognizes the need for keeping its members and stakeholders informed about the events of their interests.

The Quarterly / Half Yearly / Annual results of the Bank are submitted to the Stock Exchanges where the shares of the Bank are listed, within the stipulated time frame. Further, the quarterly results / half-yearly / annual results were also published in English, Hindi and in Marathi (Regional Language) as per the statutory requirement. The Bank also furnishes the physical copy of the annual results to the Shareholders. The results as well as shareholding pattern and share prices are displayed on the website of the Bank i.e. www.denabank.com. It also displays official press releases and other important details about the Bank.

Management Discussion and Analysis forming part of the Annual Report is also put on the website of the Bank.

9. Shareholder information

The Bank is a Scheduled Commercial Bank having its Head Office at Mumbai. The Bank has presence all over India with a network of 1342 branches.

The Equity shares of the Bank are listed on Bombay Stock Exchange Limited (BSE) and National Stock Exchange of India Limited (NSE).

8. efJeÊeer³e heefjCeece SJeb mebhe´s<eCe kesÀ meeOeve

yeQkeÀ Deheves meom³eeW Deewj peesefKece OeejkeÀeW keÀes GvekesÀ efnleeW mes mebyebefOele IeìveeDeeW mes GvnW DeJeiele jKeves keÀer DeeJeM³ekeÀlee keÀes cenlJe oslee nw.

yeQkeÀ kesÀ efleceener / De×&Jeee|<ekeÀ / Jeee|<ekeÀ heefjCeece efveOee&efjle mece³e meercee ceW Gve mìe@keÀ SkeÌme®eWpeeW ceW he´mlegle efkeÀS peeles nQ peneB yeQkeÀ kesÀ Mes³ej met®eerye× nQ. FmekesÀ meeLe ner efleceener / De×&Jeee|<ekeÀ / Jeee|<ekeÀ heefjCeece meebefJeefOekeÀ Dehes#eeDeeW kesÀ Devegªhe Debie´speer, efnvoer Deewj cejeþer (#es$eer³e Yee<ee) ceW he´keÀeefMele efkeÀS ieS Les. yeQkeÀ Deheves Jeee|<ekeÀ heefjCeeceeW keÀer keÀeiepeer heéfle Mes³ejOeejkeÀeW keÀes Yeer GheueyOe keÀjelee nw. heefjCeece kesÀ meeLe-meeLe Mes³ej Oeeefjlee keÀe mJe©he Deewj Mes³ej cetu³e yeQkeÀ keÀer JesyemeeF&ì DeLee&le www.denabank.com. hej Yeer heóe|Mele efkeÀS ie³es nQ. ³en yeQkeÀ kesÀ yeejs ceW keÀe³ee&ue³eerve

he´sme efJe%eeqhle SJeb Dev³e cenlJehetCe& efJeJejCe Yeer heóe|Mele keÀjlee nw.

heýebOeve efJe®eej efJeceMe& SJeb efJeMues<eCe Jeee|<ekeÀ efjheesì& keÀe Yeeie nQ pees keÀer yeQkeÀ JesyemeeF&ì

hej Yeer heóe|Mele efkeÀSe peelee nQ.

9. Mes³ejOeejkeÀ kesÀ efueS met®eveeSB

yeQkeÀ SkeÀ Devegmetef®ele JeeefCeeqp³ekeÀ yeQkeÀ nw, efpemekeÀe heÓeeve keÀe³ee&ue³e cegbyeF& ceW nw. yeQkeÀ keÀer

GheeqmLeefle FmekeÀer 1342 MeeKeeDeeW kesÀ vesìJeke&À kesÀ meeLe Yeejle kesÀ mecemle efnmmeeW ceW nw.

yeQkeÀ kesÀ F&eqkeÌJeìer Mes³ej, cegbyeF& Mes³ej yeepeej efueefceìs[ (yeerSmeF&), Yeejleer³e jeäêr³e

Mes³ej yeepeej efueefceìs[ (SveSmeF&), ceW met®eerye× nQ.



The stock scrip codes are as follows:

mìe@keÀ SkeÌme®eWpe Stock Exchange keÀes[ Code

DeuHeÀe Alpha v³etcesefjkeÀ Numeric

yeer Sme F& BSE osvee yeQkeÀ DENA BANK 532121

Sve Sme F& NSE osvee yeQkeÀ DENA BANK --

Annual Listing fee for next financial year 2012-13 has been paid to both the stock exchanges.

The Bank has issued Non-Convertible Bonds in the nature of Promissory Notes (Tier-I and Tier-II Capital) from time to time. The relevant details thereof are as under:

efveie&ce keÀe efJeJejCeParticulars of the Issue

cee$ee (©he³es keÀjesæ[ ceW)Size (Rs. In Cr)

Deeyebìve keÀer efleefLeDate of Allotment

heefjhekeÌJelee keÀer efleefLeDate of Maturity

DeeF&SmeDeeF&Sve mebK³eeISIN No.

6.20% efvecve ìer³ej-II (Þe=bKeuee VII)6.20% Lower Tier-II Bonds (Series VII)

150 31.03.2004 30.04.2013 INE077A09021

7.30% efvecve ìer³ej-II yeeB[ (Þe=bKeuee VIII)7.30% Lower Tier-II Bonds (Series VIII)

210 31.03.2005 30.04.2014 INE077A09039

9.25% efvecve ìer³ej-II yeeB[ (Þe=bKeuee IX)9.25% Lower Tier-II Bonds (Series IX)

106 25.03.2008 24.05.2018 INE077A09062

11.20% efvecve ìer³ej-II yeeB[ (Þe=bKeuee X)11.20% Lower Tier-II Bonds (Series X)

300 30.09.2008 30.04.2019 INE077A09070

9.50% efvecve ìer³ej-II yeeB[ (Þe=bKeuee XI)9.50% Lower Tier-II Bonds (Series XI)

200 29.01.2009 29.01.2019 INE077A09088

9.20% G®®e ìer³ej-II yeeB[ (Þe=bKeuee I)9.20% Upper Tier-II Bonds (Series I)

300 30.09.2006 30.09.2021 INE077A09047

10.05% yesceer³eeoer yeeb[ (Þe=bKeuee I)10.05% Perpetual Bonds (Series I)

125 31.12.2007 yesceer³eeoerPerpetual

INE077A09054

9.00% yesceer³eeoer yeeb[ (Þe=bKeuee II)9.00% Perpetual Bonds (Series II)

125 28.05.2009 yesceer³eeoerPerpetual

INE077A09096

All these Bonds are listed on National Stock Exchange of India Ltd. and the Bank has paid the Annual listing fee for next financial year 2012-13 to the Stock Exchange.

Credit Rating position of the Bonds of our Bank (As on 31.03.2012):

yeeb[ kesÀ he´keÀejTypes of Bonds

SpeWmeerAgency

jseEìieRatings

efvecve ìer³ej Lower Tier-II ef¬eÀefmeue CRISIL CRISIL AA+/ Stable

kesÀ³ej CARE CARE AA +

efHeÀ®e FITCH FITCH AA - (Ind)

G®®e ìer³ej Upper Tier-II ef¬eÀefmeue CRISIL CRISIL AA/ Stable

efHeÀ®e FITCH FITCH A - (Ind)

DeeF&Heer[erDeeF& IPDI ef¬eÀefmeue CRISIL CRISIL AA/ Stable

kesÀ³ej CARE CARE AA

efHeÀ®e FITCH FITCH A - (Ind)

mìe@keÀ efm¬eÀhe keÀes[ efvecveevegmeej nQ :

Deieues Je<e& 2012-13 kesÀ efueS oesveeW mìe@keÀ SkeÌ®eWpeeW keÀes Jeee|<ekeÀ met®eerye×lee MegukeÀ keÀe

Yegieleeve keÀj efo³ee ie³ee nw.

yeQkeÀ ves mece³e-mece³e hej Je®eve he$e (ìer³ej-I SJeb ìer³ej-II hetbpeer) kesÀ ªhe ceW

DeheefjJele&veer³e yeeC[ peejer efkeÀ³es nQ. Gvemes mebyebefOele efJeJejCe efvecvehe´keÀej nwë

³es meYeer yeeb[ vesMeveue mìe@keÀ SkeÌmeWpe Dee@HeÀ Fbef[³ee efueefceìs[ hej met®eerye× nQ SJeb yeQkeÀ

ves mìe@keÀ SkeÌmeWpe keÀes Deieues efJeÊe Je<e& 2012-13 kesÀ efueS Jeee|<ekeÀ met®eerye×lee MegukeÀ

keÀe Yegieleeve keÀj efo³ee nw.

nceejs yeQkeÀ kesÀ yeeb[eW keÀer $eÝCe jseEìie keÀer eqmLeefle (31.03.2012 keÀes):


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-129.1 Dematerialisation of Shares

The shares of the Bank are traded compulsorily in dematerialized mode. The Bank, as an issuer, has entered into agreements with NSDL and CDSL for dematerialization of shares. In terms of SEBI guidelines, the Registrar & Share Transfer Agent of the Bank is also extending the facility of transfer/ dematerialization / rematerialization etc., to shareholders of the Bank.

As on 31.03.2012, the Bank had 2,14,325 shareholders out of which 35,117 shareholders of the Bank had been holding their shares in physical form and 1,79,208 shareholders hold shares in demat mode. Out of 35,00,58,527 shares, 19,33,85,874 shares (55.24%) are held by Government of India in electronic form and the remaining 15,66,72,653 shares (44.76%) are held by the Public/ FIIs/ NRIs/ Insurance Companies etc. As on 31.03.2012 out of 35,00,58,527 shares, 32,39,72,376 (92.55%) shares are in electronic mode and remaining 2,60,86,151 (7.45%) shares are in physical mode of which 1,66,69,453 (4.76 %) shares allotted to LIC of India on preferential basis with a lock in period of one year from the date of allotment.

9.2 Share Transfer Systems and Redressal of Investor Grievances.

The Bank has engaged M/s. Sharepro Services (India) Private Limited as Registrar & Share Transfer Agent (R & T) of the Bank and the Share/ Bond transfers / transmission, Dividend / Interest payments and all other investors’ related matters are attended to and processed by Registrar & Share Transfer Agent at their office. The R & T, after processing the requests of investors, put the same to the In-house Share Transfer Scrutiny Committee of the Executives of the Bank which approves and recommends the transfer / transmission etc. of shares of the Bank to the Share Transfer Committee of the Board for ratification.

Shareholders may lodge their transfer deeds (only in case of holding in physical form) and any other document, including complaints at the following address of Registrar & Share Transfer Agent of the Bank and also refer correspondence, if any, at the Bank’s Investor Relations Centre at the address given below.

cesmeme& Mes³ejheés mee|Jemespe (Fbef[³ee) heéFJesì efueefceìs[³etefveìë osvee yeQkeÀ,mebefnlee keÀe@chueskeÌme, ieeuee veb. 52 mes 56,efyeeÅu[ie veb. 13 A-B meeefkeÀveekeÀe ìsefueHeÀesve SkeÌm®eWpe kesÀ heeme, DebOesjer - kegÀuee& jes[, meeefkeÀveekeÀe, cegbyeF& - 400 072

M/s. Sharepro Services (India) Private LimitedUnit: Dena Bank,Samhita Complex, Gala No. 52 to 56,Bldg. No. 13 A-B, Near Sakinaka Telephone Exchange, Andheri-Kurla Road, Sakinaka, Mumbai - 400 051

osvee yeQkeÀ, heÓeeve keÀe³ee&ue³e,efveJesMekeÀ mebheke&À keWÀê, 3je leue,osvee keÀeheexjsì meWìj,meer-10, peer yuee@keÀ, yeebêe-kegÀuee& keÀebhueskeÌme, yeebêe (hetJe&), cegbyeF& - 400 051

Dena Bank, Head Office,Investor Relations Centre, 3rd Floor,Dena Corporate Centre,C-10, G Block, Bandra Kurla Complex,Bandra (East), Mumbai - 400 051

ìsefueHeÀesve Tel: 67720300/ 400/ 353/ 385ìsueerHesÀkeÌme Tele- Fax: 2837 5646ìsueerHesÀkeÌme E-mail: [email protected]

ìsefueHeÀesve Tel: 26545318/19/20ìsueerHesÀkeÌme Tele-fax: 26545317ìsueerHesÀkeÌme E-mail: [email protected]

9.1 Mes³ejeW keÀe yeskeÀeiepeerkeÀjCe

yeQkeÀ kesÀ Mes³ejeW keÀe J³eJemee³e DeeJeM³ekeÀ ªhe mes yeskeÀeiepeerke=Àle mJeªhe ceW efkeÀ³ee peelee nw. peejerkeÀlee& yeQkeÀ kesÀ ªhe ceW, yeQkeÀ ves Mes³ejeW kesÀ yeskeÀeiepeerkeÀjCe kesÀ efueS SveSme[erSue Deewj meer[erSmeSue kesÀ meeLe SkeÀ keÀjej efkeÀ³ee nw. mesyeer efoMeeefveoxMeeW keÀer MeleeX kesÀ Devegmeej, yeQkeÀ kesÀ jefpemìêj Deewj Mes³ej DeblejCe DeefYekeÀlee& Yeer yeQkeÀ kesÀ Mes³ejOeejkeÀeW keÀes DeblejCe / yeskeÀeiepeerkeÀjCe / hegvekeÀe&iepeerkeÀjCe keÀer megefJeOee os jns nQ.

efoveebkeÀ 31.03.2012 lekeÀ yeQkeÀ kesÀ 2,14,325 Mes³ejOeejkeÀ Les efpeveceW mes yeQkeÀ kesÀ 35117 Mes³ejOeejkeÀ Deheves Mes³ej keÀeiepeer ªhe ceW OeejCe efkeÀS ngS Les Deewj 1,79,208 Mes³ejOeejkeÀeW ves Deheves Mes³ej [ercesì ªhe ceW jKes ngS Les. kegÀue 35,00,58,527 Mes³ejeW ceW mes 19,33,85,874 Mes³ej (55.24%) Yeejle mejkeÀej Üeje FueskeÌìeefvekeÀ ªhe ceW jKes ngS nQ , Mes<e 15,66,72,653 Mes³ej (44.76%) pevelee / efJeÊeer³e mebmLeeDeeW / DeefveJeemeer Yeejleer³eeW Fl³eeefo kesÀ heeme nQ . efoveebkeÀ 31.03.2012 keÀes, 35,00,58,527 Mes³ejeW ceW mes 32,39,72,376 (92.55%) Mes³ej FueskeÌìe@efvekeÀ mJeªhe ceW SJeb Mes<e 2,60,86,151 (7.45%) Mes³ej keÀeiepeer mJeªhe ceW efJeÐeceeve nQ efpeveceW mes DeefOeceeveer DeeOeej hej Yeejleer³e peerJeve yeercee efveiece keÀes Deeyebefìle 1,66,69,453 (4.76%) Mes³ej Deeyebìve keÀer leejerKe mes SkeÀ Je<e& keÀer efveeq½ele DeJe©×lee DeJeefOe kesÀ meeLe Yeejleer³e peerJeve yeercee efveiece kesÀ [ercesì Keeles ceW FueskeÌìeefvekeÀ mJe©he ceW pecee keÀj efoS ieS nQ.

9.2 Mes³ej DeblejCe he×efle Deewj efveJesMekeÀeW keÀer efMekeÀe³eleeW keÀe efveJeejCe

yeQkeÀ ves cesmeme& Mes³ejheés mee|Jemespe (FeqC[³ee) heéFJesì efueefceìs[ keÀes yeQkeÀ kesÀ Mes³ej

DeblejCe SpeWì (Deej.SC[.ìer) kesÀ ªhe ceW keÀe³e& meeQhee nw Deewj Mes³ej / yee@C[ DeblejCe /

he´s<eCe, ueeYeebMe/y³eepe Yegieleeve Deewj efveJesMekeÀ mebyebOeer Dev³e meYeer ceeceueeW hej keÀej&JeeF&

nceejs jefpemìêj SJeb Mes³ej DeblejCe SpeWì Üeje GvekesÀ keÀe³ee&ue³e ceW keÀer peeleer nw.

jefpemìêj SJeb Mes³ej DeblejCe SpeWì efveJesMekeÀeW kesÀ DevegjesOeeW hej keÀej&JeeF& keÀjves kesÀ yeeo,

GvnW yeQkeÀ kesÀ keÀe³e&heeuekeÀeW keÀer DeebleefjkeÀ Mes³ej DeblejCe mebJeer#ee meefceefle kesÀ mece#e

jKelee nw Deewj Jen meefceefle yeQkeÀ kesÀ Mes³ejeW kesÀ DeblejCe / he´s<eCe Deeefo keÀe Devegceesove

keÀjkesÀ GmekeÀer hegeqä kesÀ efueS Mes³ej DeblejCe meefceefle keÀes Deheveer mebmlegleer Yespeleer nw.

Mes³ejOeejkeÀ Deheves DeblejCe efJeuesKe (kesÀJeue keÀeiepeer ©he ceW Oeeefjle nesves kesÀ ceeceues ceW)

Deewj efMekeÀe³ele meefnle Dev³e keÀesF& heúesKe yeQkeÀ kesÀ jefpemìêj SJeb Mes³ej DeblejCe SpeWì

kesÀ efvecveefueefKele heles hej Yespe mekeÀles nQ Deewj Fmemes mebyebefOele he$ee®eej Yeer, ³eefo keÀesF&

nes, Gmes yeQkeÀ kesÀ efveJesMekeÀ mebheke&À kesÀvê keÀes veer®es efoS ieS heles hej Yespe mekeÀles nQ.


keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12Securities and Exchange Board of India (SEBI) has advised the listed companies to designate an exclusive e-mail ID for Redressal of Investor Complaints. Accordingly, the Bank has provided a dedicated and exclusive e-mail id [email protected] for the Grievance Redressal. Shareholders are requested to avail of this facility in case of any grievance.

9.3 Financial Calendar:

efJeÊeer³e Je<e&Financial Year

1 Dehe´wue 2011 mes 31 cee®e&, 2012 lekeÀ1st April, 2011 to 31st March, 2012

uesKeeW hej efJe®eej keÀjves SJeb ueeYeebMe, ³eefo keÀesF& nes, keÀer mebmlegefle keÀjves kesÀ efueS ceb[ue keÀer yewþkeÀBoard Meeting for considering the Accounts and recommendation of dividend, if any

08 ceF&, 2012 (cebieueJeej)08th May, 2012 (Tuesday)

yener yebo nesves keÀer leejerKeWDates of Book Closures

23petve, 2012 mes 30 petve, 2012 lekeÀ23rd June, 2012 to 30th June, 2012

cegKleejer HeÀece& he´ehle keÀjves keÀer Debeflece efleefLeLast date for receipt of proxy form

25 petve, 201225th June, 2012

meesuenJeeR Jeee|<ekeÀ meeceev³e meYee keÀer leejerKeDate of Sixteenth Annual General Meeting

30 petve, 201230th June, 2012

he´Lece leerve efleceeefn³eeW kesÀ efueS iewj uesKeehejeref#ele heefjCeeceeW keÀes DeefYeuesKe ceW uesves nsleg efveosMekeÀ

ceb[ue keÀer yewþkeÀBoard Meeting for taking on record the Un-audited results for first 3 quarters

mebyebefOele efleceener kesÀ Deieues cenerves keÀe Debeflece mehleenLast week of the succeeding month of the relevant quarter

meesuenJeeR Jeee|<ekeÀ meeceev³e meYee keÀe mLeue

Venue of Sixteenth Annual General Meeting

meYeeie=n, mej meesjeyepeer hees®eKeeveeJeeuee

yeQkeÀme& he´efMe#eCe ceneefJeÐeeue³e, ketÀhej Demheleeue kesÀ heeme, pesJeerheer[er ³eespevee,

efJeuesheeuex (heeq½ece), cegbyeF& 400 056Auditorium, Sir Sorabji PochkhanawalaBankers’ Training College, Near Cooper Hospital, J.V.P.D. Scheme, Vile Parle (West),Mumbai - 400 056

9.4 Shares Price and Volume of Shares traded on NSE & BSE during the year 2011-12:

vesMeveue mìe@keÀ SkeÌm®eWpe (Sve.Sme.F&)National Stock Exchange (NSE)

cegbyeF& mìe@keÀ SkeÌm®eWpe (yeer.Sme.F&)Bombay Stock Exchange (BSE)

DeJeefOePeriod

G®®eHigh

efvecve ©.LowRs.

Kejeros / yes®es ieS Mes³ejeW keÀer cee$eeTotal Volume

of shares traded

G®®e ©.HighRs.

efvecve ©.LowRs.

Kejeros / yes®es ieS Mes³ejeW keÀer cee$eeTotal Volume

of shares traded

Dehe´wue April 2011 114.50 95.65 30124135 114.60 101.15 5351026

ceF& May 2011 105.00 87.85 23196033 104.40 84.80 4883228

petve June 2011 96.35 84.15 20677964 96.70 84.00 3643628

pegueeF& July 2011 92.80 78.60 39188304 92.60 79.05 7603863

Deiemle August 2011 88.00 75.60 36174767 87.65 76.35 7130759

efmelebyej September 2011 87.30 75.20 30587672 87.30 75.30 5446691

DeÊetÀyej October 2011 81.65 71.10 17045161 81.60 70.05 3217970

veJebyej November 2011 83.00 60.20 31662326 83.00 60.30 6299653

efomebyej December 2011 68.00 48.05 28177728 67.75 48.30 5107639

peveJejer January, 2012 69.50 47.55 49996958 69.40 47.50 11239829

Yeejleer³e heefleYetefle SJeb efJeefvece³e yees[& (mesyeer) ves met®eerye× keÀcheefve³eeW keÀes meueen oer nw efkeÀ efveJesMekeÀeW keÀer efMekeÀe³eleeW kesÀ efveJeejCe nsleg Jes efJeefMeä F&-cesue DeeF&.[er. efveeq½ele keÀjW. leovegmeej, yeQkeÀ ves efMekeÀe³eleeW kesÀ efveJeejCe nsleg SkeÀ efJeefMeä F&-cesue DeeF&.[[email protected]&efjle keÀer nw. Mes³ejOeejkeÀeW mes DevegjesOe nw efkeÀ Jes efkeÀmeer Yeer lejn keÀer efMekeÀe³eleeW kesÀ ceeceues ceW Fme megefJeOee keÀe Ghe³eesie keÀjW.

9.3 efJeÊeer³e kewÀuesC[jë

9.4 Je<e& 2011-12 kesÀ oewjeve Sve.Sme.F& SJeb yeer.Sme.F&. kesÀ ceeO³ece mes Kejeros /yes®es ieS Mes³ejeW keÀer keÀercele Deewj cee$ee



HeÀjJejer February, 2012 100.00 67.05 106599361 104.00 67.00 22453634

cee®e& March, 2012 95.90 83.35 58568755 96.25 81.05 11263376

Je<e& kesÀ oewjeve meJeex®®eHighest during the year

` 114.50 ` 114.60

Je<e& kesÀ oewjeve v³etveleceLowest during the year

` 47.55 ` 47.50

9.5 Shareholding Pattern as on March 31, 2012:

The Equity shares of the Bank are listed on BSE and NSE. The Bank has paid the Annual Listing Fees to these Stock Exchanges for the year ended 31st March 2012. The shareholding pattern of the Bank as on March 31, 2012 is as follows:

¬eÀ.meb. Sl. No.

ÞesCeer Category

Oeeefjle Mes³ejeW keÀer mebK³ee No. of Shares held

Mes³ejOeeefjlee keÀe %% of Shareholding

1 Yeejle mejkeÀej Government of India 193385874 55.24

2 yeQkeÀ SJeb efJeÊeer³e mebmLeeve Banks & Financial Institutions

109097 0.03

3 c³eg®egDeue HebÀ[ / Yee.³et.ì^ Mutual Funds/ UTI 4199496 1.20

4 Yeejleer³e peerJeve yeercee efveiece LIC of India 36050014 10.30

5 efveieefcele efvekeÀe³e Bodies Corporate 18207149 5.20

6 De.efve.Yee. NRI/Dees.meer.yeer. OCBs 1626287 0.47

7 efveJeemeer J³eefÊeÀ/ eEnog DeefJeYeÊeÀ heefjJeej / v³eeme DeeefoResident Individuals/ HUF/ Trust, etc.

55765872 15.93

8 efJeosMeer mebmLeeiele efveJesMekeÀ Foreign Institutional Investors 40714738 11.63

kegÀue TOTAL 350058527 100.00

9.6 (keÀ) efoveebkeÀ 31-03-2012 keÀes he´Jele&keÀ Deewj he´Jele&keÀ mecetn keÀer ÞesCeer mes mebyebefOele J³eefÊeÀ³eeW keÀer Mes³ejOeeefjlee heóe|Mele keÀjves Jeeuee efJeJejCe(A) Statement showing shareholding of persons belonging to the category Promoter and Promoter Group as on 31-03-2012

¬eÀ.meb. Sl. No.

Mes³ejOeejkeÀ keÀe veeceName of Shareholder

Oeeefjle Mes³ej keÀer mebK³ee Number of Shares held

kegÀueOeeefjlee keÀe %% of total holding

1. Yeejle kesÀ jeä^heefle President of India 19,33,85,874 55.24

kegÀue TOTAL 19,33,85,874 55.24

(Ke) efoveebkeÀ 31-03-2012 keÀes Mes³ejeW keÀer kegÀue mebK³ee kesÀ SkeÀ heéfleMele mes DeefOekeÀ Mes³ejOeeefjlee Deewj ``pevelee'' keÀer ÞesCeer mes mebyebefOele J³eefÊeÀ³eeW keÀer Mes³ejOeeefjlee heóe|Mele keÀjves Jeeuee efJeJejCeB) Statement showing shareholding of persons belonging to the category “Public” and holding more than 1% of the total number of shares as on 31-03-2012:

¬eÀ.meb. S/No.

Mes³ej OeejkeÀeW keÀer ÞesCeer Category of the Shareholders

Mes³ejeW keÀer mebK³eeNumber of Shares held

Mes³ejeW keÀer kegÀue mebK³ee kesÀ heéfleMele kesÀ ªhe ceW Mes³ej

Shares as percentage of total no. of shares

1 Yeejleer³e peerJeve yeercee efveiece Life Insurance Corporation of India

36050014 10.30

2 DekeÀeefMe³ee heeì&veme&. Sueheer Acacia Partners, LP 8400000 2.40

3 mevuece Smesì cesvespeceWì (Dee³ejueW[) efueefceìs* Sanlam Asset Management (Ireland)Limited

5190594 1.48

4 peer.Sce.Dees. Scee\peie ceekexÀìdme HebÀ[GMO Emerging Markets Fund.

3714107 1.06

5 S®e.[er.SHeÀ.meer mìW[[& ueeFHeÀ FbM³etjWme kebÀ. efueefceìs[HDFC Standard Life Insurance Co Limited

3634960 1.04

kegÀue Total 56989675 16.28

9.5 efoveebkeÀ 31 cee®e&, 2012 keÀes Mes³ejOeeefjlee keÀe mJeªheë

yeQkeÀ kesÀ F&eqkeÌJeìer Mes³ej cegbyeF& Mes³ej yeepeej SJeb jeäêr³e Mes³ej yeepeej ceW met®eerye× nQ. yeQkeÀ ves Fve Mes³ej yeepeejeW keÀes 31 cee®e&, 2012 keÀes meceehle Je<e& nsleg Jeee|<ekeÀ met®eerye×lee MegukeÀ keÀe Yegieleeve efkeÀ³ee nw. 31 cee®e&, 2012 keÀes meceehle Je<e& nsleg yeQkeÀ

keÀer Mes³ejOeeefjlee keÀe mJeªhe efvecve he´keÀej nw :



9.7 efoveebkeÀ 31 cee®e&, 2012 keÀes Mes³ejOeeefjlee keÀe efJelejCe Distribution of Shareholding as on March 31, 2012

efJeJejCe (Mes³ejeW keÀer mebK³ee) Description (No of Shares)

Mes³ejOeejkeÀ Shareholders Mes³ejOeeefjlee Shareholding

mebK³ee Shareholders

kegÀue keÀe % to total

mebK³eeNumber

kegÀue keÀe % to total

Upto 500 lekeÀ 1,99,625 93.14 3,05,92,581 8.74

501-1000 8831 4.12 7245816 2.071001-2000 3183 1.48 4918097 1.402001-3000 890 0.42 2279107 0.653001-4000 442 0.20 1597246 0.464001-5000 345 0.16 1644672 0.47

5001-10000 482 0.23 3644559 1.04

Above 10000 mes DeefOekeÀ 527 0.25 298136449 85.17

kegÀue Total 2,14,325 100.00 35,00,58,527 100.00

9.8 Sme SC[ heer meerSveSkeÌme efveHeÌìer kesÀ Gleej-®eæ{eJe keÀer leguevee ceW osvee yeQkeÀ kesÀ Mes³ej keÀe efve<heeove efvecveevegmeej he´oe|Mele nw.Performance of Dena Bank Share in comparison with the movement of S & P CNX Nifty is shown here below:

9.9. Mes³ej OeejkeÀeW kesÀ efueS met®eveeë Shareholders information:

yeQkeÀ ves efvecveefueefKele Je<eex kesÀ efueS ueeYeebMe Ieesef<ele efkeÀ³ee The Bank had declared Dividend for the following years:

¬eÀce mebSl

Je<e& Year

ueeYeebMe (%)Dividend (%)

¬eÀ.ce.Sl

Je<e& Year

ueeYeebMe Dividend (%)

1 1996-1997 12% 9 2004-2005 Nil

2 1997-1998 15% 10 2005-2006 Nil

3 1998-1999 16% 11 2006-2007 8%

4 1999-2000 6% 12 2007-2008 10%

5 2000-2001 Nil 13 2008-2009 12%

6 2001-2002 Nil 14 2009-2010 20%

7 2002-2003 Nil 15 2010-2011 22%

8 2003-2004 Nil

The Government of India vide its notification dated October 16, 2006 has further amended the Banking Companies (Acquisitions & Transfer of Undertakings) Act, 1970/ 1980, and enacted the new law called the Banking Companies (Acquisitions and Transfer of

Yeejle mejkeÀej ves Deheveer DeefOemet®evee efoveebkeÀ 16 DeÊetÀyej, 2006 kesÀ Üeje yeQeEkeÀie

keÀcheveer (Ghe¬eÀceeW keÀe DeefOeie´nCe SJeb DeblejCe) DeefOeefve³ece 1970 / 1980 keÀes hegve

mebMeesefOele efkeÀ³ee nw Deewj efoveebkeÀ 16 DeÊetÀyej 2006 mes yeQeEkeÀie keÀcheveer (Ghe¬eÀceeW keÀe

2030405060708090100110

200025003000350040004500500055006000

Ap

ril ’

11

May

’ 11

June

’ 11

July

’ 11

Aug

’ 11

Sep

’ 11

Oct

’ 11

No

v’ 1

1

Dec

’ 11

Jan

’ 12

Feb

’ 12

Mar

’ 12

[ ` ]

efveHeÌì

er [N

IFT

Y]

Share Price Movement [NSE]

efveHeÌìer NIFTY osvee yeQkeÀ Dena Bank



Undertakings) and Financial Institutions Laws (Amendment) Act, 2006 effective from the date of notification.

As per section 10(B) (2) of the aforesaid Act, the Bank has to transfer the whole or part of any dividend declared before the commencement of the above said Act, unpaid dividend to a special account called “Unpaid Dividend Account of Dena Bank (year)” within six months from the commencement of the Act. i.e. 16th October, 2006. Bank has complied with the above requirement and transferred the same to “Unpaid Dividend Account “

As per section 10 (B) (1) of the aforesaid Act, where, after the commencement of the Banking Companies (Acquisition and Transfer of Undertakings) and Financial Institutions Laws (Amendment) Act, 2006, a dividend has been declared by a corresponding new bank but has not been paid or claimed within thirty days from the date of declaration, to, or by, any shareholder entitled to the payment of the dividend, the corresponding new bank shall, within seven days from the date of the expiry of such period of thirty days, transfer the total amount of dividend which remains unpaid or unclaimed within the said period of thirty days, to a special account to be called "Unpaid Dividend Account". The Bank has complied with this guideline for dividend for the year 2010-11.

Accordingly, the shareholders who have not received the dividend for upto year 1999-2000 and year 2006-2011 may please contact Investor Relations Centre of the Bank or M/s. Sharepro Services (India) Private Limited for assistance. Bank had not declared any dividend during the years 2000-2001 to 2005-06.

9.10 SEBI has made it mandatory for all listed companies to use the

Bank account details furnished by the Depositories for distributing

dividends through National Electronic Clearing Service (NECS) to

the investors where ECS facility is available. In the absence of NECS

facility the Bank shall print the Bank Account details, if available, on

payment instrument for distribution of dividends to the investors.

9.11 The shareholders having physical shares, who have not provided the Bank Mandate details/ change in Bank Mandate details, may furnish the same to avoid fraudulent encashment of the dividend warrants. Performa for furnishing the Bank Mandate is provided separately in the Annual Report.

9.12 It may please be noted that the shareholders who are holding the shares in physical form may send their Bank Mandate details and change in address, if any, to the Investor Relations Centre of the Bank or M/s. Sharepro Services (India) Private Limited, Mumbai for updating record of the shareholders. The shareholders who are holding the shares in demat (electronic) form may approach their Depository Participant for necessary updation of the particulars of Bank account, address of shareholder etc.

9.13. Bank has initiated necessary steps as required under clause 5 A (II) of the Listing Agreement, with regard to Unclaimed Equity Shares of the Bank.

DeefOeieńCe SJeb DeblejCe) leLee efJeÊeer³e mebmLee efJeefOe (mebMeesOeve) DeefOeefve³ece 2006

veecekeÀ ve³ee keÀevetve yevee efo³ee nw pees DeefOemet®evee keÀer leejerKe mes heÝeeJeer nesiee.

Ghe³eg&ÊeÀ GÊeÀ DeefOeefve³ece keÀer Oeeje 10 (yeer) (2) kesÀ Devegmeej, yeQkeÀ keÀes Ghe³eg&ÊeÀ

DeefOeefve³ece kesÀ heéjbYe nesves mes hetJe& Ieesef<ele efkeÀmeer Yeer ueeYeebMe keÀes hetCe& ³ee DeebefMekeÀ ªhe

ceW, DeefOeefve³ece kesÀ ueeiet nesves DeLee&led 16 DeÊetÀyej, 2006 mes íë cenerves kesÀ Yeerlej

`òsvee yeQkeÀ keÀe DeoÊe ueeYeebMe Keelee (Je<e&)'' veecekeÀ efJeMes<e Keeles ceW DeblejCe keÀjvee

nw. yeQkeÀ ves Ghe³eg&ÊeÀ Dehes#ee keÀe heeueve keÀj efue³ee nw Deewj Gmes DeoÊe ueeYeebMe Keeles ceW

Debleefjle keÀj efo³ee nw.

GhejesÊeÀ DeefOeefve³ece keÀer Oeeje 10(yeer)(1) kesÀ Devegmeej, peneb yeQeEkeÀie keÀcheveer (Ghe¬eÀceeW

keÀe DeefOeieńCe SJeb DeblejCe) leLee efJeÊeer³e mebmLee efJeefOe (mebMeesOeve) DeefOeefve³ece 2006

kesÀ heéjbYe nesves kesÀ yeeo, GmekesÀ Deveg©he veS yeQkeÀ Üeje ueeYeebMe Ieesef<ele efkeÀ³ee ie³ee nw

uesefkeÀve Iees<eCee keÀer leejerKe mes leerme efoveeW kesÀ Deboj efkeÀmeer Mes³ejOeejkeÀ keÀes ³ee GmekesÀ

Üeje , pees ueeYeebMe kesÀ Yegieleeve kesÀ efueS hee$e nw , ueeYeebMe keÀe Yegieleeve ³ee oeJee veneR

efkeÀ³ee ie³ee nes lees GÊeÀ ve³ee yeQkeÀ Ssmes 30 efoveeW keÀer meceehle nesves keÀer leejerKe mes meele

efoveeW kesÀ Deboj, GÊeÀ leerme efoveeW keÀer DeJeefOe kesÀ Debleie&le DeoÊe ³ee oeJee veneR efkeÀS ieS

ueeYeebMe keÀer kegÀue jkeÀce SkeÀ efJeMes<e Keelee ``DeoÊe ueeYeebMe Keelee'' ceW DeblejCe keÀjsiee.

yeQkeÀ ves Je<e& 2010-11 kesÀ efueS ueeYeebMe kesÀ Fme efoMeeefveosMe keÀe Devegheeueve efkeÀ³ee nw.

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10. CERTIFICATION BY CHAIRPERSON & MANAGING DIRECTOR, EXECUTIVE DIRECTOR & GENERAL MANAGER (FIN. MGMT)

The Board of DirectorsDena Bank,Mumbai

We hereby certify that for the financial year, ending 31st March, 2012 on the basis of the review of the financial statements and the cash flow statement and to the best of our knowledge and belief that :-

i. These statement do not contain any materially untrue statement or omit any material fact or contain statements that might be misleading;

ii. These statements together present a true and fair view of the Bank’s affairs and are in compliance with existing accounting standards, applicable laws and regulations, as disclosed in the financial results of the Bank.

iii. There are, to the best of our knowledge and belief, no transactions entered into by the Bank during the year 2011-12 which are fraudulent, illegal or violative of the Bank’s code of conduct, except as reported to Board / RBI.

iv. We accept responsibility for establishing and maintaining internal controls. We have evaluated the effectiveness of the internal control systems of the bank and we have disclosed to the auditors and the Audit Committee, those deficiencies, of which we are aware, in the design or operation of the internal control systems and that we have taken the required steps to rectify these deficiencies.

v. We further certify that :

1. there have been no significant changes in internal control system during the year;

2. there have been no significant changes in accounting policies during this year, except as disclosed in the financial results of the Bank.

3. there have been no instances of significant fraud of which we have become aware and the involvement therein, of the management or an employee having a significant role in the Bank’s internal control system except as reported to Board / RBI. Whenever any frauds were detected necessary disciplinary action was taken against the concerned employee. Further necessary preventive measures are also being taken on ongoing basis.


(S. K. Jain) (A. K. Dutt) (Nupur Mitra)General Manager Executive Director Chairperson &(Fin Mgmt./Treasury) Managing Director

Date: 8.05.2012 Place: Mumbai

10. DeO³e#e SJeb heýebOe efveosMekeÀ, keÀe³e&heeuekeÀ efveosMekeÀ SJeb ceneÒeyebOekeÀ (efJeÊe ÒeyebOeve) Üeje hećeeCeve

efveosMekeÀ ceb[ueosvee yeQkeÀcegbyeF&

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v. nce hegve hećeeefCele keÀjles nQ efkeÀ :

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Sme.kesÀ.pewve) (S.kesÀ.oÊe) (vethegj efce$ee)cene heýebOekeÀ keÀe³e&heeuekeÀ efveosMekeÀ DeO³e#e SJeb (efJeÊe heýebOeve/jepekeÀes<e) heýebOekeÀ efveosMekeÀ

efoveebkeÀ : 08.05.2012 mLeeve : cegbyeF&


Auditors’ Certificate on Corporate Governance

ToThe Board of Directors, Dena Bank,Head office, Dena Corporate CentreC-10, G Block, Bandra Kurla Complex,Bandra (East), Mumbai - 400 051.

We have examined the compliance of the conditions of Corporate Governance by Dena Bank for the year ended March 31, 2012, as stipulated in Clause 49 of the Listing Agreements (as modified from time to time) entered into with National Stock Exchange of India Limited (NSE) and Bombay Stock Exchange Limited (BSE).

The compliance of the conditions of corporate governance is the responsibility of the management. Our examination was limited to the procedures and implementation there of, in terms of aforesaid Clause 49. It is neither an audit nor an expression of opinion on the financial statement of the Bank.

We certify that, in our opinion and to the best of our information and according to the explanations given to us, the Bank has complied with the conditions of Corporate Governance as stipulated in the above-mentioned Clause 49 of the listing agreements, so far as they are not inconsistent with the guidelines issued by the Government of India/ Reserve Bank of India.

We state that no investor grievance is pending for a period exceeding one month against the Bank as certified by Registrar & Transfer Agents of the Bank.

We further state that such compliance is neither an assurance as

to the future viability of the Bank nor the efficiency or effectiveness

with which the management has conducted the affairs of the

Bank.

keÀeHeexjsì DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12keÀeheexjsì DeefYeMeemeve hej uesKee hejer#ekeÀeW keÀe hećeeCe he$e

mesJee ceW,efveosMekeÀ ceb[ueosvee yeQkeÀ, heÓeeve keÀe³ee&ue³eosvee keÀeheexjsì meWìj, meer-10, `peer' yuee@keÀ,yeebêe-kegÀuee& keÀe@cheueskeÌme, yeebêe (hetJe&)cegbyeF& - 400 051,

osvee yeQkeÀ Üeje Yeejleer³e jeäêr³e mìe@keÀ SkeÌme®eWpe efueefceìs[ (SveSmeF&), cegbyeF& mìe@keÀ SkeÌme®eWpe (yeerSmeF&) kesÀ meeLe efkeÀS ieS met®eerye×lee keÀjej (mece³e mece³e hej ³eLee DeeMeesefOele) kesÀ Keb[ 49 ceW ³eLee efveOee&efjle 31 cee®e&, 2012 keÀes meceehle Je<e& kesÀ efueS osvee yeQkeÀ Üeje keÀeheexjsì DeefYeMeemeve keÀer MeleeX kesÀ Devegheeueve keÀer nceves peeB®e keÀer nw.

keÀeheexjsì DeefYeMeemeve keÀer MeleeX kesÀ Devegheeueve keÀe oeef³elJe heýebOeve keÀe nw. nce ves peeB®e keÀej&JeeF&, keÀeheexjsì DeefYeMeemeve keÀer MeleeX keÀe Devegheeueve megefveeq½ele keÀjves kesÀ efueS yeQkeÀ Üeje Dehevee³eer ieF& keÀe³e&efJeefOe Deewj keÀe³ee&vJe³eve keÀjves lekeÀ meerefcele Leer. ³en ve lees uesKeehejer#ee nw Deewj ve ner yeQkeÀ kesÀ efJeÊeer³e efJeJejCeeW hej cebleJ³e keÀer DeefYeJ³eefÊeÀ nw.

nceejer je³e ceW Deewj nceejer meJeexÊece peevekeÀejer Deewj nceW heóÊe mheäerkeÀjCeeW kesÀ Devegmeej nce hećeeefCele keÀjles nQ efkeÀ meeceev³ele yeQkeÀ ves Ghe³eg&ÊeÀ met®eerye×lee keÀjej kesÀ Ghe³eg&ÊeÀ GequueefKele Keb[ 49 ceW ³eLee efveOee&efjle keÀeheexjsì DeefYeMeemeve keÀer Meleex keÀe Devegheeueve efkeÀ³ee nw. peye lekeÀ Jes Yeejle mejkeÀej / Yeejleer³e efj]peJe& yeQkeÀ Üeje peejer efoMeeefveoxMees mes Demebiele veneR nw.

nce ³en keÀnvee ®eenles nQ efkeÀ yeQkeÀ kesÀ jefpemìêj SJeb DeblejCe DeefYekeÀlee& Üeje ³eLee hećeeefCele yeQkeÀ kesÀ efveJesMekeÀ mes mebyebefOele keÀesF& Yeer efMekeÀe³ele SkeÀ ceen mes DeefOekeÀ mece³e kesÀ efueS uebefyele veneR nw.

nce ³en Yeer keÀnvee ®eenles nQ efkeÀ Ssmee Devegheeueve ve lees yeQkeÀ keÀer YeeJeer J³eJene³e&lee kesÀ

ªhe ceW Deeéeemeve nw Deewj ve ner Gme keÀe³e&#ecelee Deewj heÝeeJeelcekeÀlee keÀe, efpemes heýebOeve

Jeie& ves yeQkeÀ kesÀ keÀecekeÀepe kesÀ efueS lew³eej efkeÀ³ee nw.

ke=Àles yeer.kesÀ.Kejs SC[ kebÀ.

ke=Àles ieebOeer efcevees®ee SC[ kebÀ

ke=Àles heer.kesÀ.®eeshe[e SC[ kebÀ

ke=Àles Sme.Sve.OeJeve SC[ kebÀ

ke=Àles DeefJeveeMe kesÀ jmleesieer SC[ SmeesefmeSìdme

ke=Àles Sme.meer.yeehevee SC[ SmeesefmeSìdme

meveoer uesKeekeÀejFor B K Khare &

Co.


osJeoÊee ceeFvekeÀjDevdatta Mainkar

Yeeieeroej Partner

Sce veb. M No 109795

FRN 105102W

meveoer uesKeekeÀejFor Gandhi Minocha

& Co.


YeteEheoj eEmenBhupinder Singh

Yeeieeroej Partner


FRN 000458N

meveoer uesKeekeÀejFor P K Chopra &

Co.


kesÀ.Sme.heesVegmJeeceerK S Ponnuswami

Yeeieeroej Partner


FRN 006747N

meveoer uesKeekeÀejFor S N Dhawan

& Co.


megjsMe mesþSuresh Seth

Yeeieeroej Partner

Sce.veb M No 010577

FRN 000050N

meveoer uesKeekeÀej For Avanish K



DeefJeveeMe kesÀ.jmleesieerAvanish K Rastogi

Yeeieeroej Partner

Sce.veb M No 072506

FRN 003449C

meveoer uesKeekeÀejFor S C Bapna &

Associates.


pe³ehe´keÀeMe ieghleeJai Prakash Gupta

Yeeieeroej Partner

Sce.veb M No 088903

FRN 115649W

mLeeve Place: cegbyeF& MumbaiefoveebkeÀ Date: 08.05.2012


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efoveebkeÀ 31.03.2012 keÀes ceb[ue keÀer meefceefle³eeW kesÀ ieþve keÀer eqmLeefle COMPOSITION OF COMMITTEE OF THE BOARD as on 31.03.2012

heefjefMeä yeer Appendix B

meefceefle COMMITTEE DeO³e#e CHAIRMAN meom³e MEMBERS

heýebOeve meefceefle Management Committee

Þeerceleer vethegj efce$eeSmt Nupur Mitra

Þeer S.kesÀ. oÊe Shri A.K. Dutt,

Þeer Sve.Sme. efJeéeveeLeve Shri N.S. Vishwanathan,

Þeer pes. yeeuemegyećeefCe³eve Shri J. Balasubramanian,

[e@. heérlece eEmen Dr. Pritam Singh,

Þeer Deej.Sce. osmeeF& Shri R.M. Desai,

Þeer cegkesÀMe ceesnve Shri Mukesh Mohan

uesKee hejer#ee meefceefle Audit Committee

Þeer pes. yeeuemegyećeefCe³eveShri J Balasubramanian

Þeer S.kesÀ. oÊe Shri A.K. Dutt,

Þeer Sme.kesÀ. eEpeoue Shri S.K. Jindal,

Þeer Sve.Sme. efJeéeveeLeve Shri N.S. Vishwanathan,

Þeer jekesÀMe iees³eue Shri Rakesh Goel

heeefjÞeefcekeÀ meefceefleRemuneration Committee

Þeer Sme.kesÀ.eEpeoue Shri S.K. Jindal Þeer Sve.Sme.efJeéeveeLeve Shri N.S. Vishwanathan,


Þeer cegkesÀMe ceesnve Shri Mukesh Mohan

Mes³ejOeejkeÀeW / efveJesMekeÀeW keÀer efMekeÀe³ele efveJeejCe meefceefleShareholders / Investors Grievance Committee

Þeer Deej.Sce.osmeeF& Shri R.M. Desai Þeer S.kesÀ. oÊe Shri A.K. Dutt,

Þeer DeeF&.Sce. Deuces[e Shri I.M. Almeida,

meceeqvJele peesefKece heýebOeve meefceefleCommittee on Integrated Risk Management

Þeerceleer vethegj efce$ee Smt. Nupur Mitra Þeer S.kesÀ. oÊe Shri A.K. Dutt,

Þeer pes. yeeuemegyećeefCe³eve Shri J. Balsubramanian,

Þeer Deej.Sce. osmeeF& Shri R.M. Desai

yeæ[s cetu³e Jeeueer OeesKeeOeefæ[³eeW keÀer efveiejeveer meefceefle Committee Monitoring Large Value Frauds

Þeerceleer vethegj efce$ee Smt Nupur Mitra Þeer S.kesÀ. oÊe Shri A.K. Dutt,

Þeer Sme.kesÀ. eEpeoue Shri S.K. Jindal,

Þeer DeeF&.Sce Deuces[e Shri I.M. Almeida,

[e@ heérlece eEmen Dr. Pritam Sing

Mes³ej DeblejCe meefceefle Share Transfer Committee

Þeerceleer vethegj efce$ee Smt Nupur Mitra Þeer S.kesÀ.oÊe Shri. A.K. Dutt,

Þeer DeeF&.Sce.Deuces[e Shri I.M. Almeida,

ieénkeÀ mesJee meefceefleCustomer Service Committee

Þeerceleer vethegj efce$ee Smt Nupur Mitra Þeer S.kesÀ.oÊe Shri A.K. Dutt,

Þeer Sme.kesÀ.eEpeoue Shri S.K. Jindal,

Þeer DeeF&.Sce.Deuces[e Shri I.M. Almeida,

Þeer efJepe³e keÀhetj Shri Vijay Kapoor

met®evee heéwÐeesefiekeÀer meefceefle Information Technology Committee

Þeerceleer vethegj efce$ee Smt. Nupur Mitra Þeer S.kesÀ.oÊe Shri A.K. Dutt,

Þeer Sme.kesÀ.eEpeoue Shri Rakesh Goel,

Þeer Deej.Sce.osmeeF& Shri R.M. Desai

Devegheeueve meefceefle Compliance Committee

Þeer pes. yeeuemegyećeefCe³eve Shri J Balasubramanian

Þeer S.kesÀ.oÊe Shri A.K. Dutt,

Þeer Sme.kesÀ.eEpeoue Shri S.K. Jindal

veeceebkeÀve meefceefle Nomination Committee

Þeer Sme.kesÀ.eEpeoue Shri S.K. Jindal Þeer DeeF&.Sce.Deuces[e Shri I.M. Almeida,

Þeer pes. yeeuemegyećeefCe³eve Shri J. Balasubramanian,

Þeer efJepe³e keÀhetj Shri Vijay Kapoor

DeefOeceeveer efveie&ce meefceefle Preferential Issue Committee


Þeer DeeF&.Sce.Deuces[e Shri I.M. Almeida

ceeveJe mebmeeOeve meefceefle Committee on HR


Þeer Sme.kesÀ.eEpeoue Shri S.K. Jindal,


Þeer Deej.Sce.osmeeF& Shri R.M. Desai

meeKe Devegceesove meefceefleCredit Approval Committee


ceneheýebOekeÀ (meeKe) General Manager (Credit)

ceneheýebOekeÀ (uesKee) General Manager (Accounts)

ceneheýebOekeÀ (peesefKece heýebOeve) General Manager

(Risk Management)


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12


DETA

ILS

OF A

TTEN

DANC

E OF

MEM

BERS

ATT

ENDE

D M

EETI

NG O

F TH

E CR

EDIT

APP

ROVA

L CO

MM

ITTE

E OF

THE

BOA

RD H

ELD

DURI

NG T

HE Y

EAR

2011

-201

2.Je<e

& 201

1-20

12 kesÀ

oewjev

e ceb[

ue kesÀ

meeKe

Devegc

eesove

meefcee

fle keÀe

r yewþkeÀ

ceW meo

m³eeW ke

Àer Gheeqm

Leefle

kesÀ efJeJ

ejCe

¬eÀce meb

Sr.

No.

efveosM

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Dire

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12

34

56

78

910

1112

Gheeqm

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A

ttend

ance

19.0

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23.0

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31.0

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11.0

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29.0

2.12

13.0

3.12

15.0

3.12

22.0

3.12

26.0

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3.12

1

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leer ve

thegj efc

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PGh

e. P

12/1

2

2

Þeer S

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(keÀe

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ekeÀ e

fveosMe

keÀ)

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A.K

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t (E

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Dire

ctor

)

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e. P

12/1

2

3

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me.ke

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cen

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h S

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ain

Gen

eral

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ager

(A

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.)

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PDe

veg. A

Deveg.

AGh

e. P

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PGh

e. P

10/1

2

4

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ee -

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À (hee

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Jeb #e

s.iee.y

eQkeÀ)

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R.K

. Gup

ta -

Gen

eral

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ager

(P

S &

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B)

----

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PGh

e. P

Ghe.

PGh

e. P

--Gh

e. P

----

--Gh

e. P

6/6

5

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ce.kesÀ

.Mece

e& -

cenehe

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À (S

me.S

ce.F&

SJeb D

eej.ye

er.[er)

Sh

M.K

. Sha

rma

– G

ener

al

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ager

(S

ME

& R

BD

)

----

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e. P

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PGh

e. P

Ghe.

PGh

e. P

Ghe.

PGh

e. P

Ghe.

PGh

e. P

9/9

6

Þeer S

me.ke

gÀceej

cen

eheyebO

ekeÀ (

DeeF

&.Deej

.Sce)

Sh

S. K

umar

Gen

eral

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ger

(IRM

)

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PGh

e. P

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ADe

veg. A

Ghe.

PGh

e. P

Ghe.

P--

----

----

5/7

7

Þeer S

ve je

cee j

eJe

cenehe

yebOeke

À (De

ej.S

ce.Su

e)S

h N

. Ram

a R

aoG

ener

al M

anag

er (

RM

L)

----

----

----

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e. P

--Gh

e. P

--Gh

e. P

3/3

8

Þeer S

.meer.

keÀl³

eeue

cenehe

yebOeke

À (De

eF&.D

eej.S

ce)S

h A

.C. K

atia

lG

ener

al M

anag

er (

IRM

)

----

----

----

--Gh

e. P

Ghe.

PGh

e. P

Ghe.

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efveosMekeÀeW kesÀ efJeJejCe DIRECTORS’ PROFILESmt. Nupur Mitra took over as Chairperson & Managing Director

of the Bank on 01.11.2011.

Smt Mitra, graduated in science and law, has over three and half

decade of commercial banking experience, both in India and

overseas. After serving in Bank of India for over 34 years in various

capacities at different locations which include overseas assignment

heading London Branch of Bank of India and also as their Chief

Executive of Europe Operations, she shouldered the responsibility

as Executive Director of Indian Overseas Bank till October 31, 2011,

before taking over the reigns of Dena Bank.

During her long banking career at Bank of India, she was leading

the teams in Financing to SME segment, Retail Banking products,

Corporate credit and as Executive Director of Indian Overseas

Bank, she was overseeing Large Corporates, International

Banking, Treasury, Financial Inclusion, Risk Management, Human

Resource Management, Business Process Re-engineering and

Public Relations.

Actively participated in many conferences and seminars, she has

served as member on various Committees of IBA, RBI and Govt.

of India. She was a member of Committee of IBA on Accounting

Standards and Taxation, Member of Committee on Annual

Performance Appraisal Reports of Government of India, Ministry of

Finance and Committee Member of RBI to re-examine the existing

classification and suggest revised guidelines with regard to Priority

Sector Lending classification etc.

Mr. Ashok Dutt was appointed as Executive Director on 1st March,

2010. Prior to joining the Bank, Mr. Dutt was working at Allahabad

Bank since 1978 in various capacities. During his time with

Allahabad Bank, Shri Dutt was posted in Personnel Administration

at Corporate Office, Regional Head and Zonal Head at different

Offices and General Manager, Credit Dept. at Corporate Office.

Mr. Dutt was a Director on EMC Ltd and Hon. Secretary of Banker’s

Club, Kolkata.

Mr. Dutt is a Post graduate in Science (Gold Medalist) and a

Certified Associate of Indian Institute of Bankers (CAIIB). He

also holds MBA Degree and Diploma in Computer Applications.

Mr. Dutt has attended Training on Leadership Development for

Corporate Excellence organized by Kellog School of Management,

Northwestern University, USA and Summer School at Cambridge

University, U.K.

Shri Sanjeev Kumar Jindal represents Government of India on the

Board of the Bank since 02.12.2011. He is presently Director in the

Ministry of Finance, Department of Financial Services, Government

of India, New Delhi. His academic qualifications include Masters

Degree in Program on International Development Policy from

the Duke University, USA and Master of Business Administration

(specialization in Finance) from Punjab University, Chandigarh.

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keÀes ieńCe efkeÀ³ee.

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yeQkeÀ kesÀ keÀe³e&HeeuekeÀ efveosMekeÀ keÀer efpeccesoejer Yeer mebYeeueer.

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keÀe³e&jle jns. Fueeneyeeo yeQkeÀ ceW Deheves keÀe³e&keÀeue kesÀ oewjeve Þeer oÊe keÀee|cekeÀ he´Meemeve,

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efveosMekeÀeW kesÀ efJeJejCe DIRECTORS’ PROFILEShri Jindal is a career Civil Servant with over 21 years of rich and

varied experience of working in different Ministries/Departments of

the Government of India such as Department of Economic Affairs,

Department of Food & Public Distribution, Department of Personnel

& Training, Ministry of Industry besides working in TRAI.

Shri Jindal had served on the Boards of United Insurance Company

Ltd. United Bank of India and presently he is on the Board of IFCI

Ltd., Tourism Finance Corporation of India Ltd. and Irrigation &

Water Resources Finance Corporation Ltd.

Shri N. S. Vishwanathan represents Reserve Bank of India on the

Board of the Bank w.e.f. 30.05.2011. He holds a Post Graduate

Degree Arts (Economics).

Shri Vishwanathan has nearly three decades of experience with

Central Bank and is presently Regional Director of Reserve Bank

of India for Tamil Nadu and Puducherry. During his career with

Reserve Bank of India, Shri Vishwanathan has worked with various

departments of the Central Bank, such as Urban Banks Department

etc. Before taking over his present posting, he has worked as a

Director-Supervision with Bank of Mauritius.

Shri S. P. Sharma is appointed as Workmen Employee Director. He

is a graduate in Commerce.

Joined the Bank in 1979, he has served in many branches in New

Delhi and presently serving at our Service Branch, New Delhi.

Shri S P Sharma is the General Secretary of All India Dena Bank

Employees Coordination Committee and Dena Bank Employees

Association, affiliated to AIBEA and Secretary, Delhi State Bank

Employees’ Federation.

Shri I. M. Almeida is appointed as Government nominated Officer

Employee Director. He holds a Post graduate in Commerce. Shri

Almeida joined the Bank in 1976. Currently, he is General Secretary

of All India Dena Bank Officers Association, Mumbai Unit and also

General Secretary of All India Dena Bank Officers Federation.

He is also Deputy General Secretary of All India Bank Officers

Confederation and Joint General Secretary of All India Nationalized

Bank Officers Federation.

Shri J Balasubramanian has been nominated by Government of India as part-time non-official Director under the Chartered Accountant Category on the Board of the Bank w.e.f. 30th June, 2011. He is a Graduate in Commerce and is a Fellow Member of the Institute of Chartered Accountants of India. Besides, he has a Law Degree and Diploma in Tax and Labour Laws. He is a practicing Chartered Accountant rendering Management and Tax Consultancy services.

Shri Vijay Kapoor is appointed as part-time non-official Director on

the Board of the Bank w.e.f. 02.08.2011. Shri Kapoor, Graduated

in Commerce and Law, is a leading industrialist. He is also the

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keÀe ueieYeie 21 Je<e& keÀe J³eeHekeÀ DevegYeJe nw.

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keÀeHeexjsMeve Dee@HeÌÀ Fbef[³ee efue.leLee efmeb®eeF& Deewj peue mebmeeOeve efJelle efveiece efue. kesÀ

efveosMekeÀ ceb[ue ceW nwb.

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efjpeJe& yeQkeÀ kesÀ HeéfleefveefOe nQ. GvekesÀ Heeme keÀuee (DeLe&Meeðe)ceW mveelekeÀesllej ef[ieér nw.

Þeer efJeMJeveeLeve kesÀ Heeme kesÀvêer³e yeQkeÀ ceW keÀe³e& keÀjves keÀe leerve oMekeÀ mes Yeer DeefOekeÀ

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efkeÀ³ee Deewj Jele&ceeve ceW Jes nceejer mesJee MeeKee, veF& efouueer ceW keÀe³e&jle nwb.

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ceW efve³egÊeÀ nQ. Jes JeeefCep³e Meem$e ceW mveelekeÀesÊej nQ. Þeer Deucesæ[e ves 1976 ceW yeQkeÀ

ceW mesJeejbYe keÀer. Jele&ceeve ceW, Jes DeefKeue Yeejleer³e osvee yeQkeÀ DeefOekeÀejer mebIe, cegbyeF&

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meef®eJe nQ.

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Chairman of Kanpur District Industrial Co-Op. Estate Ltd. For last

14 years. His patronage extends to various educational, religious

and social associations.

Ex-member of U.P. Export Council and Minimum Wages Advisory

Committee, U.P, Shri Vijay Kapoor, besides having rich experience in

commercial and industrial area, is also a socially active personality.

He is also Chairman of The Ganges Club Ltd., Kanpur.

Shri Rakesh Goel was appointed as part-time non-official Director

on the Board of the Bank w.e.f. 12.10.2011. Qualified in Business

Administration, Shri Rakesh Goel is a successful Industrialist

with over 38 years of experience. He is also closely associated

with educational, socials and philanthropic organisations and

various associations of industries such as Chairman of Managing

Committee of Sumeet Rahul Goel Memorial Senior Secondary

School and President of Association of Batala Small Industries.

Shri Goel is/was also a member of RAC (SSI), Customs & Central

Excise, Chandigarh Zone, Public Grievances Committee of Central

Excise Commissioneratre, Jalandhar, PHD Chamber of Commerce

and Confederation of Indian Industries (CII).

Padmashri Dr. Pritam Singh is re-elected as Shareholder Director

w.e.f March 17, 2012. Dr. Singh has post graduate degree in

Commerce, M.B.A. from Indiana University U.S.A. and a Ph.D. in

Management.

Dr. Singh is a renowned management guru and was a former

Director of IIM Lucknow and MDI, Gurgaon. Presently he is Director

General of IMI Delhi. He has actively initiated and enabled the

transformation process in the corporate world as member of the

Board of nearly 70 institutions of the country. He is author of seven

academically reputed books including his latest book ‘In Search of

Change Maestros’ and over 50 research papers. His distinguished

services were acknowledged by the country when President of

India conferred on him the prestigious “Padma Shri” in the year

2003. He has also been conferred with many other prestigious

management awards notable among these are ESCORT Award

(1979 & 2002), FORE Award (1984), Best Motivating Professor

IIM Bangalore Award (1993), Best Director Award of Indian

Management Schools (1998), Mirbis Moscow Global Thought

Leader Award 2005, The First AIMA Kewal Nohria award- Academic

Leadership in Management Education.

Presently he is a Director on the Local Board of RBI, Dish TV,

Parswanath, Hero Honda Motors, etc.

Shri Rohit Desai is elected as Shareholder Director w.e.f. March

17, 2012. He is a Commerce graduate & Certified Associate of

Indian Institute of Bankers (CAIIB).

Shri Desai served in Bank of India in various capacities before

assuming charge as Executive Director of Indian Overseas Bank.

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heëÞeer [e@. heérlece eEmen Mes³ejOeejkeÀ efveosMekeÀ kesÀ jÀHe ceW 17 cee®e&, 2012 mes Hegve: ®egves ie³es nQ. [[email protected] JeeefCep³ekeÀ Meem$e ceW mveelekeÀesÊej, Fbef[³eevee ³etefveJee|meìer , ³et.Sme.S. mes Sce.yeer.S. Deewj heýebOeve ceW heerS®e.[er. nQ.

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DeeF&., ieg[ieebJe kesÀ hetJe& efveosMekeÀ nQ. Jele&ceeve ceW Jes DeeF&.Sce.DeeF&., efouueer kesÀ cene

efveosMekeÀ nQ. GvneWves osMe kesÀ ueieYeie 70 mebmLeeveeW kesÀ efveosMekeÀ ceb[ue kesÀ meom³e kesÀ

ªhe ceW keÀeheexjsì peiele ceW heefjJele&ve heéf¬eÀ³ee keÀes meef¬eÀ³elee mes Megª efkeÀ³ee Deewj hetje

efkeÀ³ee. Jes GvekeÀer neue ner keÀer hegmlekeÀ ``Fve me®e& Dee@HeÀ ®eWpe ceePemìêspe'' meefnle 7

Mew#eefCekeÀ heéfleeqÿle hegmlekeÀeW SJeb 50 mes Yeer DeefOekeÀ DevegmebOeeve he®eeX kesÀ uesKekeÀ nQ.

osMe ves GvekeÀer Glke=Àä mesJeeDeeW keÀes Gme mece³e ceev³elee oer,peye 2003 ceW GvekeÀes

Yeejle kesÀ jeä^heefle ves heéfleÿelcekeÀ ’heëÞeer'' hegjmkeÀej mes mecceeefvele efkeÀ³ee. GvekeÀes

keÀF& Dev³e heéfleÿelcekeÀ heýebOeve hegjmkeÀejeW mes veJeepee ie³ee, GveceW mes kegÀí hećegKe

hegjmkeÀej nQëb SmekeÀe@ì& DeJee[& (1979 SJeb 2002), HeÀesj DeJee[& (1984), Glke=Àÿ

DeefYehe´sjkeÀ Dee®ee³e& DeeF& DeeF& Sce., yeWieuetj DeJee[& (1993), Yeejleer³e heýebOeve mketÀueeW

keÀe Glke=Àÿ efveosMekeÀ DeJee[& (1998), efcejefyeme cee@mkeÀes iueesyeue Lee@ì ueer[j DeJee[&

2005, he´Lece S.DeeF&.Sce.S. kesÀJeue veesnefj³ee DeJee[& - heýebOeve efMe#ee ceW Mew#eefCekeÀ

vesle=lJe.

Jele&ceeve ceW , Jes Yeejleer³e efjpeJe& yeQkeÀ kesÀ mLeeveer³e yees[&, ef[Me ìerJeer, heée&veeLe, nerjes neW[e ceesìme&, Deeefo kesÀ efveosMekeÀ ceb[ueeW ceW efveosMekeÀ nQ.

Þeer jesefnle osmeeF& 17 cee®e&, 2012 mes Mes³ej OeejkeÀ efveosMekeÀ kesÀ jÀHe ceW ®egves ie³es nQ. Jes JeeefCep³e ceW mveelekeÀ leLee Fbef[³eve Fbeqmììîetì Dee@HeÌÀ yeQkeÀme& kesÀ meìeaHeÌÀeF[ DeMeesefmeSì (meer S DeeF& DeeF& yeer) nQ.

Þeer osmeeF& ves Fbef[³eve DeesJejmeerpe yeQkeÀ ceW keÀe³e&HeeuekeÀ efveosMekeÀ keÀe keÀe³e&Yeej mebYeeueves mes Henues yeQkeÀ Dee@HeÌÀ Fbef[³ee cesb efJeefYevve HeoeW Hej keÀe³e& efkeÀ³ee. GvneWves 1998 mes 2003

efveosMekeÀeW kesÀ efJeJejCe DIRECTORS’ PROFILE


He served as CEO, US Operations of Bank of India from New York

during 1998 to 2003. He was elevated as Executive Director of

Indian Overseas Bank, where he reached the superannuation.

Shri Desai is a Trustee on the Board of Trutees of Canara Robeco

Mutual Fund.

Shri Mukesh Mohan is elected as Shareholder Director w.e.f.

March 17, 2012. He is a Commerce graduate & a qualified Chartered

Accountant from Institute of Chartered Accountants of India. He is a

practicing Chartered Accountant.

Shri Mukesh Mohan has been nominated as member on various

Committees of Ministry of Finance, Government of India i.e. Key

Advisory Group on ARC, Ministry of Finance and GOI, Key Advisory

Group on MSME, Ministry of Finance, GOI. He is also a Member

of Empowered Committee on MSME- Reserve Bank of India, NCT

Delhi. He is Co-Chairman of National MSME Committee and Senior

Member on Banking & Finance Committee of ASSOCHAM. He

is member of National Executive Committee of FICCI. He is also

Member National MSME committee and Foreign Trade Committee

of FICCI.

Shri Mukesh Mohan is Co-founder of SMEHelpline.com, a CSR

Initiative of Gyan Shree Industrial Consultants Pvt Ltd. He is Chief

Editor of “SMEHelpline Newsletter” & is Director on the Board of

several closely held Companies.

Shri Mukesh Mohan has conducted various Government Audits

through CAG and Bank Audits in various Nationalized and Private

Banks.

lekeÀ yeQkeÀ Dee@HeÌÀ Fbef[³ee kesÀ ³et.Sme.Heefj®eeueve kesÀ cegK³e keÀe³e&HeeuekeÀ kesÀ jÀHe ceW Yeer keÀe³e& efkeÀ³ee. Jes Fbef[³eve DeesJejmeerpe yeQkeÀ kesÀ keÀe³e&HeeuekeÀ efveosMekeÀ kesÀ Heo Hej efve³egkeÌle efkeÀ³es ieS peneb mes Jes mesJeeefveJe=lle ngS.

Þeer osmeeF& Jele&ceeve ceWs kesÀveje jesyeskeÌkeÀes c³et®³egDeue HeÌbÀ[ kesÀ v³eemeer ceb[ue ceW v³eemeer nQ.

Þeer cegkesÀMe ceesnve 17 cee®e&, 2012 mes Mes³ej OeejkeÀ efveosMekeÀ kesÀ jÀHe ceW ®egves ie³es nQ.

Jes JeeefCep³e ceW mveelekeÀ leLee Fbmìerìîetì Dee@HeÌÀ ®eeì&[ DekeÀeGbìWìdme Dee@HeÌÀ Fbef[³ee mes

³eesi³elee HeéHle meveoer uesKeekeÀej nQ. Jes meveoer uesKeekeÀej kesÀ jÀHe ceW J³eJemee³e keÀj jns nQ.

Þeer cegkesÀMe ceesnve efJelle ceb$eeue³e, Yeejle mejkeÀej keÀer efJeefYevve meefcceefle³eeW ceW meom³e kesÀ

jÀHe ceW veeefcele efkeÀ³es ieS nQ GveceW Meeefceue nQ: S.Deej.meer. Hej HećegKe HejeceMe&oelee mecetn,

efJelle ceb$eeue³e Deewj Yeejle mejkeÀej, Sce Sme Sce F& Hej HećegKe HejeceMe&oelee mecetn,

efJelle ceb$eeue³e, Yeejle mejkeÀej. Jes Sce Sme Sce F& Hej DeefOekeÀejHeéHle meefceefle Yeejleer³e

efjpeJe& yeQkeÀ, Sve meer ìer efouueer kesÀ meom³e Yeer nQ. Jen vewMeveue Sce Sme Sce F& meefceefle

kesÀ men-DeO³e#e leLee S Sme Sme Dees meer S®e S Sce keÀer yeQefkebÀie Deewj efJelle meefceefle kesÀ

Jeefj<þ meom³e Yeer nQ. Jes SHeÌÀ DeeF& meer meer DeeF& keÀer je<ìêr³e keÀe³e&keÀeefjCeer kesÀ meom³e

Yeer nQ. Jes SHeÌÀ DeeF& meer meer DeeF& keÀer je<ìêr³e Sce Sme Sce F& meefceefle leLee efJeosMe J³eeHeej

meefceefle kesÀ meom³e Yeer nQ.

Þeer cegkesÀMe ceesnve Sme Sce F& nsuHeueeFve.keÀe@ce kesÀ men-mLeeHekeÀ Yeer nQ pees efkeÀ %eeveÞeer

Fb[eqmì^³eue kebÀmeueìWì Heé.efue. keÀe meerSmeDeej keÀe³e& nw. Jes SmeSceF& nsuHeueeFve

mecee®eej He$e kesÀ cegK³e mebHeeokeÀ leLee keÀF& SkeÀeefOekeÀej Jeeueer kebÀHeefve³eeW kesÀ efveosMekeÀ

ceb[ue ceW efveosMekeÀ nQ.

Þeer cegkesÀMe ceesnve ves meer S peer kesÀ ceeO³ece mes DeveskeÀ mejkeÀejer uesKee Hejer#eeSb meb®eeefuele

keÀer nQ Deewj efJeefYevve mejkeÀejer leLee efvepeer #es$e kesÀ yeQkeÀeW ceW Yeer uesKee Hejer#eeSb Yeer keÀer

nQ.

efveosMekeÀeW kesÀ efJeJejCe DIRECTORS’ PROFILE


DECLARATION

Declaration of the Chairperson and Managing Director pursuant to clause 49 (I) (D) of the Listing Agreement with Stock

Exchanges.

It is to declare that all the Board Members and Senior Management Personnel of the Bank have affirmed their compliance

with the Code of Conduct for the Financial Year Ended on 31st March 2012 in accordance with clause 49 (I) (D) of the

Listing Agreement entered into with the Stock Exchanges. The said Code of Conduct has been posted on the Bank’s

website.

For Dena Bank

Nupur Mitra

Chairperson and Managing Director

Place : Mumbai

Date : 08.05.2012

Iees<eCee - he$e

mìe@keÀ SkeÌme®eWpeeW kesÀ meeLe met®eerye×lee keÀjves mebyebOeer keÀjej keÀer Oeeje 49(I)([er) kesÀ Devegmeej DeO³e#e SJeb heýebOe efveosMekeÀ keÀer Deesj mes Iees<eCee

Ieesef<ele efkeÀ³ee peelee nw efkeÀ yeQkeÀ kesÀ efveosMekeÀ ceb[ue kesÀ meom³eeW leLee Jeefjÿ heýebOeve keÀe|ce³eeW ves mìe@keÀ SkeÌme®eWpeeW kesÀ meeLe met®eerye×lee keÀjves mebyebOeer keÀjej kesÀ

Keb[ 49(I)([er) ceW efJeefvee|oä Dee®eej mebefnlee kesÀ Devegmeej 31 cee®e&, 2012 keÀes meceehle efJeÊeer³e Je<e& kesÀ efueS leovegmeej Devegheeueve keÀer hegeqä keÀj oer nw. GÊeÀ

Dee®eej mebefnlee keÀes yeQkeÀ keÀer JesyemeeFì hej Yeer oMee&³ee ie³ee nw.

ke=Àles osvee yeQkeÀ

vethegj efce$eeDeO³e#e SJeb heýebOe efveosMekeÀ

mLeeve : cegbyeF&

efoveebkeÀ : 08.05.2012


Disclosures under Pillar 3 in terms of New Capital Adequacy Framework (Basel II) of Reserve Bank of India – as on 31st March 2012I. Scope of application :a. The framework of disclosures applies to Dena Bank.b. Bank has no Subsidiaries.c. Bank does not have any investment in an insurance entity.d. Bank is having 20% or more stake in the following domestic

entities.

Basel II Disclosures

¬eÀce meb.Sl. No.

kebÀHeveer keÀe veeceName of the Entity

mJeeefcelJe keÀer meerceeExtent of Ownership

1 ogie& jepeveboieebJe ûeeceerCe yeQkeÀ Durg Rajnandgaon Gramin Bank 35.00%

2 osvee iegpejele ûeeceerCe yeQkeÀ Dena Gujarat Gramin Bank 35.00%

II. Capital structure :

a. The Tier 1 capital of the Bank consists of paid up equity capital, Innovative Perpetual Debt Instruments (IPDI) and various types of reserves (excluding Revaluation Reserves). Tier 2 capital consists of Revaluation Reserve, General Loss Reserve and Provisions on Standard Assets, Upper Tier 2 Capital and Lower Tier 2 capital. The terms of unsecured redeemable debts are as under:

G®®e ìer³ej II hetbpeer Upper Tier 2 Capital:

Þe=bKeueeSeries

y³eepe ojInterest Rate

HejerHekeÌJelee keÀer leejerKeDate of Maturity

jkeÀce (` keÀjesæ[ ceW)Amount (` in crore)

I 9.20 % 30.09.2021 300.00

G®®e ìer³ej II Hetbpeerë Lower Tier 2 Capital:

Þe=bKeueeSeries

y³eepe ojInterest Rate

HejerHekeÌJelee keÀer leejerKeDate of Maturity

jkeÀce (` keÀjesæ[ ceW)Amount (` In crore)

VII 6.20 % 30.04.2013 150.00VIII 7.30 % 30.04.2014 210.00IX 9.25 % 24.05.2018 106.00X 11.20 % 30.04.2019 300.00XI 9.50 % 29.01.2019 200.00

Ke. yeQkeÀ keÀer ìer³ej I Hetbpeer efvecve ÒekeÀej nwë (` keÀjesæ[ ceW)b. The Tier 1 capital of the bank is as under: (` in crore)

kegÀue ìer³ej I Hetbpeer Total Tier I Capital 4481.98

GmeceW mes Out of which

ÒeoÊe Hetbpeer Paid up capital 350.06

DeeF& Heer [er DeeF& IPDI 250.00

Hegve&cetu³eebkeÀve Deejef#ele keÀes íesæ[keÀj Deejef#ele efveefOe³eebReserves (excl. Revaluation reserve)

3941.45

kegÀue keÀìewefle³eeb Total Deductions 59.53

ie. yeQkeÀ keÀer ìer³ej Hetbpeer II keÀer kegÀue jkeÀce ` 1339.94 keÀjesæ[ (ìer³ej II Hetbpeer mes keÀìewleer keÀer efveJeue jkeÀce) nw. c. The Total amount of Tier 2 capital of the bank (net of deduction from tier 2 capital) is ` 1339.94 crore.

Ie. G®®e ìer³ej II hetbpeer ceW Meeefceue keÀjves kesÀ efueS $eÝCe hetbpeer efueKele nQ :d. The debt capital instruments eligible for inclusion in Upper Tier II capital are:

` keÀjesæ[ ceW` in crore

kegÀue yekeÀe³ee jeefMe Total amount outstanding 300.00

Jele&ceeve Je<e& kesÀ oewjeve pegìeF& ieF& Of which raised during the current year Metv³e Nil

hetbpeer kesÀ ©he ceW ieCevee kesÀ efueS hee$e jkeÀce Amount eligible to be reckoned as capital 300.00

yesmeue - II ÒekeÀìerkeÀjCeefoveebkeÀ 31 cee®e& 2012 keÀes - Yeejleer³e efjpeJe& yeQkeÀ kesÀ ve³es hetbpeer he³ee&hlelee æ{eb®es (yesmeue II) kesÀ Devegmeej mlebYe 3 kesÀ DeOeerve he´keÀìerkeÀjCe I. keÀe³ee&vJe³eve keÀe efJe<e³e - #es$ekeÀ. he´keÀìerkeÀjCe keÀe {eb®ee osvee yeQkeÀ hej ueeiet neslee nw.Ke. yeQkeÀ keÀer keÀesF& mene³ekeÀ kebÀheveer veneR nw.ie. yeQkeÀ keÀe efkeÀmeer yeercee kebÀheveer ceW efveJesMe veneR nw.Ie. yeQkeÀ keÀer efvecveefueefKele Iejsuet kebÀheefve³eeW ceW 20% ³ee Gmemes DeefOekeÀ Mes³ejOeeefjlee nw.

II. hetbpeer æ{eb®ee

keÀ. yeQkeÀ keÀer ìer³ej I hetbpeer ceW ®egkeÀlee FeqkeÌJeìer hetbpeer, veJeesvces<eer mLee³eer $eÝCe efueKele (DeeF& heer [er DeeF&) leLee efJeefYeVe he´keÀej keÀer Deejef#eefle³eeb (hegveë cetu³eebkeÀve Deejef#eefle³eeW keÀes íes[keÀj) Meeefceue nQ. ìer³ej II hetbpeer ceW hegveë cetu³eebkeÀve Deejef#ele efveefOe³eeb, meeceev³e neefve Deejef#ele SJeb ceevekeÀ Deeeqmle³eeW kesÀ efueS he´eJeOeeve, G®®e ìer³ej II hetbpeer Deewj efvecve ìer³ej II hetbpeer Meeefceue nQ. Dehe´efleYetle Yegieleeve ³eesi³e $eÝCeeW keÀer MeleX efvecve he´keÀej nwë


* efvecve ìer³ej II hetbpeer ceW Meeefceue keÀjves kesÀ efueS hee$e ieewCe $eÝCe hetbpeer efueKele nQ :e. Subordinated debt capital instruments eligible for inclusion in Lower Tier II capital are:

` keÀjesæ[ ceW` in crore

kegÀue yekeÀe³ee jeefMe Total amount outstanding 966.00

Jele&ceeve Je<e& kesÀ oewjeve pegìeF& ieF& Of which raised during the current year 0.00

hetbpeer kesÀ ©he ceW ieCevee kesÀ efueS hee$e jkeÀce Amount eligible to be reckoned as capital 720.00

®e. hetbpeer he³ee&hlelee keÀer ieCevee kesÀ efueS oes ieéceerCe yeQkeÀeW ceW yeQkeÀ keÀer Mes³ej Oeeefjlee kesÀ efueS ` 24.16 keÀjesæ[ ìer³ej II hetbpeer mes Ieìe efo³es ie³es nQ.f. For computation of Capital Adequacy, a deduction of ` 24.16 crore has been made from Tier II Capital towards Bank’s stake in the 2

Gramin banks.

í. kegÀue hee$e hetbpeer ceW Meeefceue nwëg. The total eligible capital comprises of:

` keÀjesæ[ ceW(` in crore)

ìer³ej I Tier I 4481.98

ìer³ej II Tier II 1339.94

kegÀue Total 5821.92

III. Capital Adequacy :A. Credit Risk management :The credit risk management function of the Bank revolves around the processes defined by a Board approved policy on credit risk management. Loan policy, SME Policy and Retail Lending Policy of the Bank provide operational level guidelines to field units based on the Credit Risk Management Policy. The Bank has also formulated policies on Credit Rating, Collaterals Management and Risk Mitigation, Legal Certainty and Recovery Management Policy. These policies are reviewed on annual basis.The Bank has been using a comprehensive credit risk rating system for all exposures of over ` 10 lakhs internally that serves as a single point indicator of the extent of risk taken in counter-party and for taking credit decisions in a consistent manner. The rating system indicates ‘entry’ and ‘exit’ points for exposures. The Bank has a well laid down credit monitoring system designed to capture early warning signals in its exposures. While Corporate Office directly monitors all standard exposures of ` 50 lakh and above, Regional Offices monitor exposures of ` 10 lakh and above up to ` 50 lakh and the rest of the accounts are monitored by the Branches. The system facilitates identification of stressed accounts early and to trigger prompt corrective action. Once an account is identified as stressed account, the level of monitoring is escalated. The Bank is regularly carrying out credit rating migration analysis at annual intervals. The Bank is also developing framework for estimating LGD (Loss Given Default) and EAD (Exposure At Default) and also the framework for identifying concentration risk. The Integrated Risk Management Committee (IRMC) of the Board of Directors oversees the functioning of the high level Credit Risk Management Committee (CRMC), for implementing policies and other strategies approved by IRMC / Board in matters of credit risk management. As an integral part of Risk Management System, the bank has put in place a well-defined Credit Audit System [Loan Review Mechanism (LRM)], in respect of all exposures of ` 5 crore and above.

All loan proposals falling under the powers of Executive Director & above are routed through a Credit Committee consisting of representatives from Risk Management department, Credit

Basel II Disclosuresyesmeue - II ÒekeÀìerkeÀjCe

III. hetbpeer he³ee&hlelee :

keÀ. $eÝCe peesefKece heýebOeve

yeQkeÀ kesÀ $eÝCe peesefKece heyebOeve kesÀ keÀe³e& $eÝCe peesefKece heyebOeve hej efveosMekeÀ ceb[ue Üeje Devegceesefole veerefle ceW heefjYeeef<ele heef¬eÀ³eeDeeW kesÀ Devegmeej nQ. yeQkeÀ keÀer $eÝCe veerefle, Sme.Sce.F&.veerefle leLee efjìsue $eÝCe veerefle ceW $eÝCe peesefKece heyebOeve veerefle kesÀ DeeOeej hej #es$eer³e FkeÀeF³eeW keÀes heefj®eeueveelcekeÀ efoMee efveosMe efo³es ie³es nQ. yeQkeÀ ves $eÝCe jseEìie, mebheeeqMJe&keÀ heyebOeve leLee peesefKece Ieìeves, efJeefOekeÀ efveeq½elelee leLee Jemetueer heyebOeve kesÀ yeejs ceW Yeer veerefle³eeb lew³eej keÀer nQ. Fve veerefle³eeW keÀer Jeee|<ekeÀ DeeOeej hej meceer#ee keÀer peeleer nw.

yeQkeÀ DeebleefjkeÀ ©he ceW ` 10 ueeKe mes DeefOekeÀ kesÀ $eÝCeeW kesÀ efueS J³eehekeÀ $eÝCe peesefKece jseEìie heCeeueer keÀe Ghe³eesie keÀj jne nw. ³en heCeeueer heefle he#e ceW ueer pee jner peesefKece kesÀ no keÀe SkeÀue efyevog met®ekeÀ keÀe keÀe³e& keÀj jner nw Deewj efve³eefcele ©he ceW $eÝCeeW hej efveCe&³e uesves ceW ceoo keÀjleer nw. jseEìie heCeeueer $eÝCe peesefKece kesÀ `heJesMe' SJeb èfvekeÀeme' oMee&leer nw.

yeQkeÀ keÀer SkeÀ meg¢æ{ $eÝCe efveiejeveer heĆeeueer nw pees yeQkeÀ kesÀ $eÝCeeW ceW DeejbefYekeÀ ®esleeJeveer mebkesÀleeW keÀes heéhle keÀjves kesÀ efueS lew³eej keÀer ieF& nw. keÀe@heexjsì keÀe³ee&ue³e 50 ueeKe Deewj Gmemes DeefOekeÀ kesÀ meYeer ceevekeÀ $eÝCe KeeleeW hej efveiejeveer jKelee nw, #es$eer³e keÀe³ee&ue³e ` 10 ueeKe Deewj Gmemes DeefOekeÀ ` 50 ueeKe lekeÀ kesÀ $eÝCe KeeleeW hej efveiejeveer jKeles nQ Deewj MeeKeeSb Mes<e KeeleeW hej efveiejeveer jKeleer nQ. Fme heĆeeueer kesÀ Üeje yeeefOele KeeleeW keÀer hen®eeve keÀjves leLee Gve hej legjble megOeej kesÀ Ghee³e keÀjves ceW mene³elee efceueleer nw. SkeÀ yeej efkeÀmeer Yeer Keeles kesÀ yeeefOele kesÀ ©he ceW hen®eeve efkeÀ³es peeves hej Gme hej efveiejeveer keÀer cee$ee yeæ{e oer peeleer nw.yeQkeÀ $eÝCe jseEìie DeblejCe heĆeeueer keÀer Jeee|<ekeÀ DeeOeej hej efve³eefcele ©he ceW meceer#ee keÀjlee nw. yeQkeÀ Sue peer [er (®etkeÀ hej neefve) leLee F& S [er (®etkeÀ hej peesefKece) kesÀ Devegceeve kesÀ efueS SkeÀ {eb®es keÀe efJekeÀeme keÀj jne nw Deewj meb®e³eve peesefKece keÀer hen®eeve kesÀ efueS Yeer SkeÀ {eb®ee lew³eej keÀj jne nw.efveosMekeÀ ceb[ue keÀer meceeqvJele peesefKece heýebOeve meefceefle (DeeF& Deej Sce meer) $eÝCe peesefKece heýebOeve kesÀ ceeceueeW ceW DeeF& Deej Sce meer / efveosMekeÀ ceb[ue Üeje Devegceesefole veerefle³eeW Deewj Dev³e ³eespeveeDeeW kesÀ keÀe³ee&vJe³eve kesÀ efueS G®®e mlejer³e $eÝCe peesefKece heýebOeve meefceefle kesÀ keÀe³e& hej Yeer efveiejeveer jKeleer nw.yeQkeÀ ves ` 5 keÀjesæ[ Deewj Gmemes DeefOekeÀ kesÀ mebyebOe ceW peesefKece heýebOeve heĆeeueer kesÀ DeefYeVe Yeeie kesÀ ©he ceW megheefjYeeef<ele $eÝCe uesKee hejer#ee heĆeeueer ($eÝCe meceer#ee leb$e Sue.Deej.Sce.]) lew³eej keÀer nw.

mJeerke=ÀeflekeÀlee& heeefOekeÀejer Üeje Debeflece efveCe&³e uesves mes henues mJeleb$e peesefKece cetu³eebkeÀve keÀjves kesÀ efueS keÀe³e&heeuekeÀ efveosMekeÀ Deewj Gmemes G®®e heeefOekeÀeefj³eeW kesÀ DeefOekeÀejeW kesÀ Debleie&le Deeves


Operations department etc. for independent risk assessment before taking a final decision by sanctioning authority. Similarly, at R.O. level, all the loan proposals with exposure of ` 50 lakhs and above falling under the powers of the Regional Manager and General Managers are screened by a R.O Credit Committee consisting of officers from Credit, Priority Sector, Recovery, Legal and Inspection functions for ensuring better asset quality.

B. Market Risk & Liquidity Risk Management :

The Market Risk and Liquidity Risk are managed by Integrated Treasury of the Bank in line with the provisions of Board approved Asset Liability Management Policy and Investment Policy. These policies provide for identification, measurement, monitoring and mitigation of Market Risk and Liquidity Risk. These policies provide for various regulatory and internal limits besides defining the risk appetite of the Bank including addressing the inherent risk in various treasury products. Migration of ratings is tracked regularly.

Structurally, the treasury comprises of Front Office, Back Office and Mid Office. The function of Mid Office is kept independent by attaching it with Risk Management function and ALCO so as to ensure its independence and effectiveness of Risk Management system.

The Board, IRMC & ALCO are responsible for the market risk management of the bank, procedures thereof, implementing risk management guidelines issued by regulator, best risk management practices followed globally and ensuring that internal parameters, procedures, practices / policies and risk management prudential limits are adhered to. Day-to-day activities of treasury are reviewed by In-house Committee on Investment and Money Market Operations on daily basis.

Liquidity risk of the Bank is assessed through gap analysis for maturity mismatch based on residual maturity in different time buckets as well as various liquidity ratios and management of the same is done within the prudential limits fixed thereon.

Advanced techniques such as Stress testing, simulation, sensitivity analysis etc. are conducted on regular intervals to draw the contingency funding plan under different liquidity scenarios.

C. Operational Risk Management :

Bank has put in place an elaborate Operational Risk Management Framework with a well-defined ORM Policy and necessary mechanism to capture required information. The Operational Risk Management function is overseen by the Operational Risk Management Committee (ORMC). Bank is also in the process of developing suitable platform for moving on to advanced approaches viz. the Standardised Approach and Advanced Measurement Approach (AMA)

Bank maintains capital to cushion the risk of unexpected losses in value of exposure, businesses etc. so as to protect the depositors and general creditors against such unexpected losses. Bank has a Board approved Internal Capital Adequacy Assessment Process Policy (ICAAP Policy) to comprehensively evaluate and document all risks and substantiate appropriate capital allocation so as to evolve a fully integrated risk/capital model for both regulatory and economic capital.

For compliance with the New Capital Adequacy Framework, the Bank has adopted Standardised approach for Credit Risk, Basic Indicator Approach for Operational Risk and Standardized and Duration Approach for Market Risk for computing CRAR.

The capital requirement is a function of the regulatory requirements, the risks arising from bank’s activities mainly due to economic and market conditions. Capital planning of the bank is to ensure the adequacy of capital at the times of changing economic conditions,

Basel II Disclosuresyesmeue - II ÒekeÀìerkeÀjCeJeeues meYeer $eÝCe hemleeJeeW keÀes meeKe meefceefle kesÀ ceeO³ece mes hemlegle efkeÀ³ee peelee nw, Fme meefceefle ceW peesefKece heyebOeve efJeYeeie, $eÝCe heefj®eeueve efJeYeeie Deeefo kesÀ heefleefveefOe nesles nQ. Fmeer hekeÀej #es$eer³e keÀe³ee&ue³e mlej hej, #es$eer³e heyebOekeÀ Deewj ceneheyebOekeÀ kesÀ DeefOekeÀej kesÀ Debleie&le Deeves Jeeues 50 ueeKe Deewj DeefOekeÀ $eÝCe hemleeJeeW keÀer mebJeer#ee #es.keÀe. meeKe meefceefle Üeje keÀer peeleer nw efpemeceW $eÝCe, heeLeefcekeÀlee #es$e, Jemetueer, efJeefOe leLee efvejer#eCe efJeYeeie kesÀ DeefOekeÀejer Meeefceue nesles nQ leeefkeÀ Deeeqmle³eeW keÀer yesnlej iegCeJeÊee megefveeq½ele keÀer pee mekesÀ.

Ke. yeepeej peesefKece SJeb lejuelee peesefKece heýebOeve

yeepeej peesefKece SJeb lejuelee peesefKece keÀe heýebOeve efveosMekeÀ ceb[ue Üeje Devegceesefole Deeeqmle os³elee heýebOeve veerefle leLee efveJesMe veerefle kesÀ heéJeOeeveeW kesÀ Devegmeej yeQkeÀ kesÀ meceeqvJele jepekeÀes<e Üeje efkeÀ³ee peelee nw. Fve veerefle³eeW ceW yeepeej peesefKece leLee lejuelee peesefKece ceW hen®eeve, ceehe, efveiejeveer Deewj Gmes keÀce keÀjves kesÀ efueS heéJeOeeve efo³es ie³es nQ. Fve veerefle³eeW ceW efJeefYeVe jepekeÀes<e GlheeoeW ceW efveefnle peesefKeceeW kesÀ yeejs ceW GuuesKe meefnle yeQkeÀ kesÀ efueS efJeefYeVe peesefKeceeW kesÀ #es$e leLee efJeefYeVe efve³eecekeÀ SJeb DeebleefjkeÀ meercee³eW oer ie³eer nQ. jseEìie kesÀ heefjJele&ve hej efve³eefcele ©he ceW efveiejeveer jKeer peeleer nw.

mebj®evee kesÀ ©he ceW jepekeÀes<e ceW He´bÀì DeeefHeÀme, yeQkeÀ DeeefHeÀme Deewj efce[ DeeefHeÀme Meeefceue nQ. efce[ DeeefHeÀme kesÀ keÀe³e& peesefKece heýebOeve leLee S.Sue.meer.Dees. kesÀ keÀe³e& kesÀ meeLe peesæ[keÀj Gmes mJeleb$e jKee ie³ee nw leeefkeÀ peesefKece heýebOeve heĆeeueer ceW GmekeÀer mJeleb$elee SJeb heÝeeefJelee megefveeq½ele keÀer pee mekesÀ.

efveosMekeÀ ceb[ue, DeeF&. Deej. Sce. meer. leLee S. Sue. meer. Dees. yeQkeÀ kesÀ yeepeej peesefKece heýebOeve, GmekeÀer heéf¬eÀ³ee, efve³eecekeÀ Üeje peejer peesefKece heýebOeve efoMee efveosMeeW kesÀ keÀe³ee&vJe³eve, JeweféekeÀ ©he ceW Dehevee³eer peeves Jeeueer GÊece peesefKece heýebOeve heéf¬eÀ³eeDeeW kesÀ efueS efpeccesoej nw Deewj ³en megefveeq½ele keÀjlee nw efkeÀ DeebleefjkeÀ ceeveob[ heéf¬eÀ³ee³eW, J³eJenej / veerefle³eeB Deewj peesefKece heýebOeve efJeJeskeÀhetCe& meerceeDeeW keÀe Devegheeueve efkeÀ³ee peelee nw. jepekeÀes<e keÀer efove-heéfleefove keÀer ieefleefJeefOe³eeW keÀer efveJesMe SJeb cegêe yeepeej heefj®eeueveeW keÀer DeebleefjkeÀ meefceefle Üeje owefvekeÀ DeeOeej hej meceer#ee keÀer peeleer nw.

yeQkeÀ kesÀ lejuelee peesefKece keÀe efveOee&jCe efJeefYeVe mece³e ÞesefCe³eeW ceW Mes<e heefjhekeÌJelee kesÀ DeeOeej hej leLee efJeefYeVe lejuelee DevegheeleeW kesÀ DeeOeej hej heefjhekeÌJelee efJemebieefle kesÀ Deblejeue efJeMues<eCe kesÀ ceeO³ece mes efkeÀ³ee peelee nw Deewj GmekeÀe heýebOeve GmekesÀ efueS efveOee&efjle efJeJeskeÀhetCe& meerceeDeeW kesÀ Deboj efkeÀ³ee peelee nw.

efJeefYeVe lejuelee JeeleeJejCe kesÀ Debleie&le DeekeÀeqmcekeÀ efveefOe³eve ³eespevee lew³eej keÀjves kesÀ efueS G®®e lekeÀveerkeÀ pewmes oyeeJe peeb®e, DevegkeÀjCe / mebJesovelee efJeMues<eCe Deeefo efve³eefcele Deblejeue hej efkeÀ³es peeles nQ.

ie. heefj®eeueve peesefKece heýebOeve

yeQkeÀ ves Dehesef#ele met®evee heehle keÀjves kesÀ efueS efJemle=le heefj®eeueve peesefKece æ{eb®ee (Dees. Deej. Sce) meefnle megheefjYeeef<ele Dees. Deej. Sce. veerefle leLee DeeJeM³ekeÀ leb$e lew³eej efkeÀ³ee nw. heefj®eeueve peesefKece heyebOeve keÀe³e& keÀe he³e&Jes#eCe heefj®eeueve peesefKece meefceefle Üeje efkeÀ³ee peelee nw. yeQkeÀ G®®e he×efle³eeW pewmes mìsv[j[eFp[ Dehees®e leLee S[Jeevm[ cespejceWì Shees®e (S Sce S) ceW hengb®eves kesÀ efueS Gef®ele ceb®e efJekeÀefmele keÀjves keÀer heef¬eÀ³ee ceW nw.

yeQkeÀ $eÝCe kesÀ cetu³e ceW Dehe´l³eeefMele neefve³eeW, keÀejesyeej Deeefo kesÀ peesefKece keÀes hetje keÀjves kesÀ efueS hetbpeer jKelee nw leeefkeÀ peceekeÀlee&DeeW leLee meeceev³e uesveoejeW keÀes Ssmeer Devehesef#ele neefve³eeW mes ye®ee³ee pee mekesÀ. yeQkeÀ kesÀ heeme meYeer he´keÀej kesÀ peesefKeceeW keÀe J³eehekeÀ ©he mes cetu³eebkeÀve keÀjves Deewj GvekeÀes efveOee&efjle keÀjves leLee GvekesÀ mece#e Ghe³egÊeÀ hetbpeer keÀe Deeyebìve keÀjves kesÀ efueS efveosMekeÀ ceb[ue Üeje Devegceesefole DeebleefjkeÀ hetbpeer he³ee&hlelee efveOee&jCe keÀej&JeeF& veerefle ( DeeF& meer S S heer) nw leeefkeÀ efve³eecekeÀ SJeb Deee|LekeÀ hetbpeer oesveeW kesÀ efueS hetCe&leë meceeqvJele peesefKece / hetbpeer cee@[ue lew³eej efkeÀ³ee pee mekesÀ.

ve³es hetbpeer he³ee&hlelee æ{eb®es kesÀ Devegmeej Devegheeueve kesÀ efueS yeQkeÀ ves $eÝCe peesefKece kesÀ efue³es mìsv[j[eFp[ Deheés®e, heefj®eeueve peesefKece kesÀ efueS yesefmekeÀ Fbef[kesÀìj Deheés®e leLee meer. Deej. S. Deej. keÀer ieCevee kesÀ efueS yeepeej peesefKece nsleg mìsv[j[eFp[ SJeb [îetjsMeve Sheés®e keÀes Dehevee³ee nw.

hetbpeer keÀer DeeJeM³ekeÀlee efve³eecekeÀ Dehes#ee nw, yeQkeÀ kesÀ ef¬eÀ³eekeÀueeheeW efJeMes<eleë Deee|LekeÀ SJeb yeepeej eqmLeefle³eeW mes peesefKece GlheVe nesles nQ. yeQkeÀ keÀer hetbpeer keÀer Dee³eespevee FmeefueS


even at times of economic recession. In this process, the Bank recognizes:

Current capital requirement of the bank; and

Capital requirements to sustain projected asset acquisition in near future.

The Bank reviews its capital requirements and capital strategy based on medium range plans for 3 – 5 years and reviewed annually. On the basis of the annual review, the bank raises capital in Tier-1 or Tier-2 with the approval of Board of Directors of the Bank. The Capital Adequacy position of the bank is reviewed by the Board of the Bank on quarterly basis.


keÀer peeleer nw leeefkeÀ heefjJele&veMeerue Deee|LekeÀ eqmLeefle³eeW leLee Deee|LekeÀ ceboer kesÀ mece³e ceW hetbpeer keÀer he³ee&hlelee megefveeq½ele keÀer pee mekesÀ. Fme heéf¬eÀ³ee ceW yeQkeÀ ;

yeQkeÀ keÀer Jele&ceeve hetbpeer DeeJeM³ekeÀlee leLee

YeefJe<³e ceW he´#esefhele Deeeqmle DeefOeieńCe keÀes heéhle keÀjves kesÀ efueS hetbpeer keÀer DeeJeM³ekeÀlee hetjer keÀer pee mekesÀ

yeQkeÀ Deheveer hetbpeer DeeJeM³ekeÀlee keÀer meceer#ee leLee hetbpeer Dee³eespevee 3 - 5 Je<eeX kesÀ efueS ceO³ece mlej keÀer ³eespeveeDeeW kesÀ DeeOeej hej keÀjlee nw Deewj GmekeÀer Jeee|<ekeÀ ©he ceW meceer#ee keÀjlee nw. Jeee|<ekeÀ meceer#ee kesÀ DeeOeej hej yeQkeÀ ìer³ej 1 ³ee ìer³ej-2 keÀer hetbpeer yeQkeÀ kesÀ efveosMekeÀ ceb[ue keÀer Devegceefle mes pegìelee nw. yeQkeÀ keÀer hetbpeer he³ee&hlelee keÀer eqmLeefle keÀer meceer#ee yeQkeÀ kesÀ efveosMekeÀ ceb[ue Üeje efleceener DeeOeej hej keÀer peeleer nw.

yeQkeÀ keÀer peesefKece Yeeefjle Deeeqmle³eeW (Deej.[yu³et.S.) SJeb v³etvelece hetbpeer DeeJeM³ekeÀlee leLee JeemleefJekeÀ hetbpeer he³ee&hlelee efoveebkeÀ 31.03.2012 kesÀ Devegmeej efvecve he´keÀej nwëThe Bank’s Risk Weighted Assets (RWA), Minimum Capital Requirement and Actual Capital Adequacy as on 31.03.2012 are as under:

(i) $eÝCe peesefKece kesÀ efueS hetbpeer DeeJeM³ekeÀleeCapital requirement for Credit risk

(` keÀjesæ[ ceW) (` in crore)

$eÝCe peesefKece kesÀ efue³es peesefKece Yeeefjle Deeeqmle³eeb Risk Weight Assets for Credit Risk 44009.29

heéfleYeteflekeÀjCe peesefKece Securitisation exposures 0.00

(ii) efvecve kesÀ mebyebOe ceW yeepeej peesefKece kesÀ efueS hetbpeer DeeJeM³ekeÀlee Capital requirement for Market risk in respect of:

y³eepe oj peesefKece kesÀ efueS peesefKece Yeeefjle Deeeqmle³eeb Risk Weight Assets for Interest Rate Risk 1607.22

efJeosMeer cegêe peesefKece (mJeCe& meefnle) kesÀ efueS peesefKece Yeeefjle Deeeqmle³eeRisk Weight Assets for Foreign Exchange risk (including gold) 50.00

FeqkeÌJeìer peesefKece kesÀ efueS peesefKece Yeeefjle Deeeqmle³eeb Risk Weight Assets for Equity Risk 222.33

yeepeej peesefKece kesÀ efueS kegÀue peesefKece Yeeefjle Deeeqmle³eeb Total Risk Weight Assets for Market Risk 1879.55

SHeÀ.SHeÀ.meer kesÀ efueS peesefKece Yeeefjle Deeeqmle³eeb Risk Weight Assets for FFC 50.39

(iii) heefj®eeueve peesefKece kesÀ efueS hetbpeer DeeJeM³ekeÀlee Capital requirement for Operational Risk:

yesefmekeÀ met®ekeÀ Deheés®e kesÀ DeOeerve heefj®eeueve peesefKece kesÀ efueS peesefKece Yeeefjle Deeeqmle³eebRisk Weight Assets for Operational Risk under Basic indicator approach

2957.47

(iv) Dev³e kesÀ efueS hetbpeer DeeJeM³ekeÀlee Capital requirement for others :

De®eue Deeeqmle³eeW, Dev³e Deeeqmle³eeW Deewj DeekeÀeqmcekeÀ ceoeW kesÀ efueS peesefKece Yeeefjle Deeeqmle³eebRisk weight assets for Fixed Assets, Other Assets and Contingent items

1677.59

(v) kegÀue hetbpeer SJeb meer Deej S Deej Total Capital & CRAR

$eÝCe, yeepeej SJeb heefj®eeueve peesefKece kesÀ efueS v³etvelece hetbpeer DeeJeM³ekeÀleeMinimum Capital Requirement for Credit, Market & Operational Risk

4551.69

kegÀue hee$e hetbpeer keÀer JeemleefJekeÀ eqmLebefle Actual Position of Total Eligible capital 5821.92

hee$e ìer³ej I hetbpeer Eligible Tier I Capital 4481.98

hee$e ìer³ej II hetbpeer Eligible Tier II Capital 1339.94

meer Deej S Deej CRAR 11.51 %

Deej [yu³et S kesÀ Devegheele ceW ìer³ej I hetbpeer Tier I Capital to RWA 8.86 %

Deej [yu³et S kesÀ Devegheele ceW ìer³ej II hetbpeer Tier II Capital to RWA 2.65 %

IV. General disclosures in respect of Credit Risk :a. The policy of the Bank for classifying bank’s loan assets is

as under :NON PERFORMING ASSETS (NPA): A non-performing asset (NPA) is a loan or an advance where;i. interest and / or installment of principal remain overdue for a

period of more than 90 days in respect of a term loan,ii. the account remains ‘out of order’ in respect of an Overdraft/

Cash Credit (OD/CC),iii. the bill remains overdue for a period of more than 90 days in

the case of bills purchased and discounted,iv. the installment of principal or interest thereon remains overdue

for two crop seasons for short duration crops,v. the installment of principal or interest thereon remains overdue

for one crop season for long duration crops.

IV. $eÝCe peesefKece kesÀ mebyebOe ceW meeceev³e he´keÀìvekeÀ. yeQkeÀ keÀer $eÝCe Deeeqmle³eeW kesÀ JeieeakeÀjCe kesÀ efueS yeQkeÀ keÀer veerefle efvecve hekeÀej nwëbiewj efve<heeokeÀ Deeeqmle³eeb (Sve heer S) : iewj efve<heeokeÀ Deeeqmle (Sve heer S) Jen $eÝCe ³ee Deefieće nw efpemeceW :i. efkeÀmeer DeeJeefOekeÀ $eÝCe kesÀ ceeceues ceW y³eepe Deewj / ³ee cetueOeve keÀer efkeÀmle 90 efove

mes DeefOekeÀ DeJeefOe lekeÀ yekeÀe³ee jnleer nw,ii. efkeÀmeer DeesJej[êHeÌì / vekeÀo $eÝCe ( Dees [er / meer meer) kesÀ ceeceues ceW Keelee

`Deefve³eefcele' yevee jnleer nw,iii. Kejeros Deewj Yegvee³es ie³es efyeueeW kesÀ ceeceues ceW efyeue 90 efove mes DeefOekeÀ DeJeefOe kesÀ

efueS Deefleos³e jnlee nw,iv. DeuheeJeefOe HeÀmeueeW kesÀ efueS cetueOeve keÀer efkeÀmle ³ee Gme hej y³eepe oes HeÀmeue

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ceewmece kesÀ efueS Deefleos³e jnlee nw,



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Ghe ceevekeÀ Deeeqmle³eeb

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mebefoiOe Deeeqmle³eeb

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cetu³eebkeÀve, mJeerke=Àefle, omleeJespe lew³eej keÀjvee, efveiejeveer Deewj Jemetueer. oj efveOee&efjle keÀjveeie. $eÝCe peesefKece efme×eble, mebj®evee SJeb yeQkeÀ keÀer heĆeeefue³eeb efvecve he´keÀej nQë$eÝCe peesefKece efme×ebleë Deeeqmle os³elee heýebOeve (S Sue Sce) keÀer DeeJeM³ekeÀlee kesÀ Devegmeej mebMeeOeveeW keÀe

ueeYeoe³eer efve³eespeve. efJeÐeceeve ieénkeÀeW keÀer Ghe³egÊeÀ $eÝCe DeeJeM³ekeÀleeDeeW keÀes hetje keÀjves kesÀ efueS $eÝCe

cetu³eebkeÀve Deewj efveiejeveer ceeveob[eW ceW meeceev³e ¢eqäkeÀesCe Deheveevee Deewj MeerIe´ $eÝCe efveCe&³e uesves kesÀ DeueeJee ve³es ieénkeÀ peesæ[keÀj ieénkeÀ DeeOeej yeæ{evee.

An OD/CC account is treated as ‘out of order’ if the outstanding balance remains continuously in excess of the sanctioned limit/drawing power. In cases where the outstanding balance in the principal operating account is less than the sanctioned limit/drawing power, but there are no credits continuously for 90 days as on the date of Balance Sheet or credits are not enough to cover the interest debited during the same period, these accounts are treated as ‘out of order’.

An amount due to the bank under any credit facility is ‘overdue’ if it is not paid on the due date fixed by the bank. Non Performing Assets of the Bank are further classified into three categories as under:

Sub-standard Assets:

A sub-standard asset would be one, which has remained NPA for a period less than or equal to 12 months. All the recovery measures are relevant in substandard assets also. If the entire overdues are recovered by way of cash recovery, the account can be upgraded to standard category immediately. Similarly, if an account is classified as NPA due to technical reasons, the account shall be upgraded on clearance of technical reasons.

Doubtful Assets:

An asset would be classified as doubtful if it remained in the sub standard category for 12 months. In case of accounts, where the realizable value of security available is less than 50% of the balance outstanding / dues, these accounts would also be classified as Doubtful. Substandard and Doubtful accounts, which are subjected to restructuring/ rescheduling, can be upgraded to standard category only after a period of one year after the date when first payment of interest or of principal, whichever is earlier, falls due, subject to satisfactory performance during the period.

Loss Assets:

A loss asset is one where loss has been identified by the bank or internal or external auditors or the RBI inspection. In Loss assets, realizable value of security available is not more than 10% of balance outstanding/ dues. Since security back up will not be available, the restructuring/ rehabilitation, if required, should be considered with utmost care.

b. Strategies and Processes:

The bank has a well defined Loan Policy, Retail Lending Policy, SME Policy, Loan Recovery Policy and Investment Policy covering the important areas of credit risk management as under:

Exposure ceilings to different sectors/ Industries of the economy, different types of borrowers , group and Industry

Fair Practice Code in dispensation of credit

Discretionary Lending Powers for different levels of authority of the bank

Processes involved in dispensation of credit – pre sanction inspection, rejection, appraisal, sanction, documentation, monitoring, and recovery.

Fixation of pricing

c. The Credit Risk philosophy, architecture and systems of the bank are as under:

Credit Risk Philosophy:

Profitable deployment of resources in line with Asset Liability Management (ALM) requirements.

To aim at a common approach in credit appraisal and monitoring standards to meet genuine credit needs of existing clients and to enlarge client base through client acquisition besides facilitating quick and prompt credit decisions.


Basel II Disclosuresyesmeue - II ÒekeÀìerkeÀjCe To set up standard and uniform credit evaluation system

and procedures to monitor portfolio performance and set up guideposts to augment income from non-fund exposures

Strengthen the credit delivery system and to clearly lay down the preferred deployment area of credit, keeping in view the socio-economic obligations, profitability, past experience of asset impairment and with greater focus on retail banking.

To address issues of credit concentration and to set up prudential credit exposure norms.

To build and maintain a well diversified portfolio for an orderly asset growth.

To set up a Credit Risk Management System with parameters for risk identification, measurement, monitoring and mitigation

To provide for Loan Review Mechanism.

To set up a risk based Loan Pricing Policy.

To provide for dissemination of information to enable informed credit decision making at all levels and to facilitate proper training of field staff on credit appraisal and monitoring

To provide for adequate delegation of discretionary authority at all levels.

Architecture and Systems of the Bank:

A Sub-Committee of Directors has been constituted by the Board to specifically oversee and co-ordinate Risk Management functions in the Bank.

Credit Risk Management Committee has been set up to formulate and implement various credit risk strategy including lending policies and to monitor Bank’s Enterprise-wide Risk Management function on a regular basis.

Formulating of policies on standards for credit proposals, financial covenants, rating standards and benchmarks.

Credit Risk Management function deal with identification, measurement, monitoring and controlling credit risk within the prescribed limits.

Enforcement and compliance of the risk parameters and prudential limits set by the Board/regulator etc.,

Laying down risk assessment systems, developing MIS, and monitoring quality of loan portfolio, identification of problems, and correction of deficiencies.

Evaluation of Portfolio, conducting comprehensive studies on economy, industry, test the resilience on the loan portfolio etc.,

Improving credit delivery system upon full compliance of laid down norms and guidelines.

d. The Scope and Nature of Risk Reporting and / or Measurement System:

The Bank has in place a robust credit risk rating system for its credit exposures. An effective way to mitigate credit risks is to identify potential risks in a particular asset, maintain a healthy asset quality and at the same time impart flexibility in pricing assets to meet the required risk-return parameters as per the bank’s overall strategy and credit policy.

The bank’s robust credit risk rating system is developed in-house and is designed to assist the bank in determining the Probability of Default and the severity of default, among its loan assets and thus allow the bank to build systems and initiate measures to maintain its asset quality.

$eÝCe mebefJeYeeie kesÀ efve<heeove keÀer efveiejeveer kesÀ efueS meceeve $eÝCe cetu³eebkeÀve heĆeeueer Deewj heéf¬eÀ³ee ceevekeÀ mLeeefhele keÀjvee Deewj iewj efveefOe peesefKeceeW mes Dee³e ceW Je=ef× nsleg efoMee efveosMe peejer keÀjvee.

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$eÝCe meceer#ee leb$e GheueyOe keÀjevee.

peesefKece DeeOeeefjle $eÝCe cetu³e efveOee&jCe veerefle mLeeefhele keÀjvee. hetCe& met®evee kesÀ meeLe $eÝCe mebyebOeer efveCe&³e uesves kesÀ efueS met®evee GheueyOe keÀjevee

Deewj $eÝCe cetu³eebkeÀve Deewj efveiejeveer kesÀ yeejs ceW #es$e ceW keÀe³e&jle keÀce&®eeefj³eeW keÀes Ghe³egÊeÀ heéfMe#eCe heóeve keÀjJeevee.

meYeer mlejeW hej efJeJeskeÀeefOekeÀejer heéefOekeÀeefj³eeW keÀes he³ee&hle DeefOekeÀej osvee.yeQkeÀ keÀer mebj®evee Deewj heĆeeueer yeQkeÀ ceW peesefKece heýebOeve kesÀ yeejs ceW efJeefMeä ©he mes he³e&Jes#eCe Deewj mecevJe³e kesÀ

efueS efveosMekeÀ ceb[ue Üeje efveosMekeÀeW keÀer SkeÀ Ghe-meefceefle ieefþle keÀer ieF& nw. efJeefYeVe $eÝCe peesefKece ³eespeveeSb lew³eej keÀjves Deewj keÀe³ee&eqvJele keÀjves kesÀ efueS

$eÝCe peesefKece heýebOeve meefceefle ieefþle keÀer ieF& nw efpemekesÀ keÀe³eex ceW GOeej veerefle lew³eej keÀjvee leLee GÐeceeW ceW yeQkeÀ kesÀ peesefKece heýebOeve keÀe³e& keÀer efveiejeveer keÀjvee Yeer Meeefceue nw.

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$eÝCe peesefKece heýebOeve keÀ#e efveOee&efjle meercee lekeÀ $eÝCe peesefKece keÀer hen®eeve, ceehe, efveiejeveer Deewj efve³eb$eCe keÀe keÀe³e& keÀjles nQ.

efveosMekeÀ ceb[ue / efve³eecekeÀ Deeefo Üeje efveOee&efjle peesefKece ceeveob[eW SJeb efJeJeskeÀhetCe& meerceeDeeW keÀe he´Jele&ve Deewj Devegheeueve.

peesefKece efveOee&jCe heĆeeueer lew³eej keÀjvee, heýebOeve met®evee heĆeeueer keÀe efJekeÀeme keÀjvee, $eÝCe mebefJeYeeie keÀer iegCeJeÊee keÀer efveiejeveer, mecem³eeDeeW keÀe helee ueieevee Deewj keÀefce³eeW keÀes þerkeÀ keÀjvee.

mebefJeYeeie keÀe cetu³eebkeÀve, DeLe&J³eJemLee, GÐeesie hej J³eehekeÀ DeO³e³eve keÀjvee, $eÝCe mebefJeYeeie hej GmekesÀ heÝeeJe keÀer peeb®e keÀjevee.

efveOee&efjle ceeveob[eW Deewj efoMee efveosMeeW kesÀ hetCe& Devegheeueve kesÀ HeÀuemJe©he $eÝCe meghego&ieer heĆeeueer ceW megOeej.

Ie. peesefKece met®evee keÀe keÀe³e&#es$e SJeb he´ke=Àefle / ceehe heĆeeueer

yeQkeÀ ves Deheves $eÝCe peesefKeceeW kesÀ efueS meblegefuele $eÝCe peesefKece jseEìie heĆeeueer lew³eej keÀer nw. $eÝCe peesefKece keÀes keÀce keÀjves kesÀ efueS SkeÀ heÝeeJeer Ghee³e ³en nw efkeÀ efkeÀmeer efJeMes<e Deeeqmle ceW mebYeeefJele peesefKece keÀer hen®eeve keÀer pee³es. SkeÀ meg¢æ{ Deeeqmle keÀer iegCeJeÊee yevee³eer jKeer pee³es Deewj GmekesÀ meeLe ner Deeeqmle keÀer keÀercele efveOee&jCe ceW uees®e jKeer peeS leeefkeÀ yeQkeÀ keÀer meceie´ ³eespevee Deewj $eÝCe veerefle kesÀ Devegmeej peesefKece ueeYe ceeheob[eW keÀer Dehes#eeSb hetjer keÀer pee³es.

yeQkeÀ keÀer meg¢æ{ jseEìie heĆeeueer DeebleefjkeÀ ªhe ceW efJekeÀefmele keÀer ieF& nw Deewj Deheveer $eÝCe Deeeqmle³eeW ceW ®etkeÀ keÀer mebYeeJeveeDeeW kesÀ efveOee&jCe ceW yeQkeÀ keÀer mene³elee kesÀ efueS lew³eej keÀer ieF& nw Deewj Fme he´keÀej Deheveer Deeeqmle iegCeJeÊee yeveeS jKeves kesÀ efueS heĆeeueer lew³eej keÀjves Deewj Ghee³e DeejbYe keÀjves ceW mene³elee keÀjleer nw.



* $eÝCe peesefKece kesÀ heefjceeCeelcekeÀ he´keÀìve efvecve he´keÀej nQ :e. The Quantitative Disclosures in respect of Credit Risk are as under:

(` keÀjesæ[ ceW)

(` In crore)

¬eÀ.meb.Sl. No.

#es$e/GÐeesie Territory / Industry Amount

(i) kegÀue $eÝCe (efveJeue heéJeOeeve)Total credit (Net of provision)

56692.54

(ii) DeefiećeeW keÀe YeewieesefuekeÀ efJelejCeGeographic Distribution of Advances.

efJeosMee Overseas 0.00

osMeer Domestic 56692.54

(iii) Oejsuet $eÝCeeW keÀe GÐeesieJeej efJelejCeIndustry type distribution of domestic exposures

efveefOe DeeOeeefjle yekeÀe³ee + efveJesMeFund Based Outstanding +

Investment

Keveve Deewj GlKeveve (keÀes³euee meefnle) Mining & Quarrying (incl. Coal) 43.04

ueesne SJeb Fmheele Iron & Steel 2610.85

Dev³e OeelegSb SJeb Oeeleg Glheeo Other Metals & Metal Products 430.89

meYeer Fbefpeveer³eeEjie All Engineering 1596.46

ªF& Jem$e GÐeesie Cotton Textile 1043.16

petì Jem$e GÐeesie Jute Textile 2.68

Dev³e Jem$e GÐeesie Other Textiles 1181.65

®eerveer Sugar 116.16

®ee³e Tea 0.75

KeeÐe mebmeeOeve Food Processing 636.23

KeeÐe lesue (Jevemheefle meefnle) Vegetable oils (incl. Vanaspati) 282.60

keÀeiepe SJeb keÀeiepe Glheeo Paper & Paper Products 200.48

jye[, hueeeqmìkeÀ Glheeo Rubber , Plastic & Products 464.53

jmee³eve, jbie meeceieér, heWì SJeb Deew<eOeer³e efpemeceW mesChemicals, Dyes, Paints & Pharmaceutical of which:

1589.46

Keeo Fertilizers 157.44

hesìês-jmee³eve Petro- Chemicals 583.99

Deew<eOe SJeb HeÀece&m³etefìkeÀume Drug & Pharmaceuticals 280.46

meerceWì Cement 567.98

uesoj SJeb uesoj Glheeo Leather & Leather Products 282.25

pesce SJeb pJesuuejer Gems & Jewellery 632.01

efvecee&Ce Construction 193.25

hesìêsefue³ece, keÀes³euee Glheeo SJeb hejceeCeg F¥Oeve Petroleum , Coal Products and Nuclear Fuels 102.12

Jeenve, Jeenve hegpex SJeb heefjJenve GhekeÀjCe Vehicles, Vehicles Parts & transport Equipments 298.54

kebÀh³etìj mee@HeÌìJes³ej Computer Software 73.88

yegefve³eeoer megefJeOeeDeeW kesÀ efueS, efpeveceW mes Infrastructure of which: 11675.90

efJeÐegle Power 8972.22

otj meb®eej Telecommunications 581.00

jes[ SJeb heesì& Road & Ports 854.49

Dev³e yegefve³eeoer megefJeOeeSb Other Infrastructure 1268.19

Sve.yeer.SHeÀ.meer NBFCs 6445.45

J³eeheej Trading 1622.91

hes³e SJeb lecyeeketÀ Beverage & Tobacco 4.56

uekeÀæ[er SJeb uekeÀæ[er Glheeo Wood & Wood Products 77.38

Dev³e GÐeesie Other Industries 1982.60


Basel II Disclosuresyesmeue - II ÒekeÀìerkeÀjCeTotal credit exposure to Power sector is ` 8972.22 crore which constituted 15.70% of total credit, Telecom ` 581.00 crore (1.02%), Road & Ports ` 854.49 crore (1.49%) and to ‘Other Infrastructure’ is ` 1268.19 crore which constituted 2.22% of total credit. f. Disclosure in respect of Non-performing Advances and

Investments:a. Gross NPA

efJeÐegle #es$e keÀes efo³ee ie³ee kegÀue $eÝCe ` 8972.22 keÀjesæ[ nw pees kegÀue $eÝCe keÀe 15.70% nw, otj meb®eej ` 581.00 keÀjesæ[ (1.02%), jes[ SJeb Heesì& ` 854.49 keÀjesæ[ (1.49%) leLee `Dev³e yegefve³eeoer megefJeOeeDeeW' keÀes efo³ee ie³ee $eÝCe ` 1268.19 keÀjesæ[ nw pees kegÀue $eÝCe keÀe 2.22% nw.®e. iewj-efve<heeokeÀ Deefieće SJeb efveJesMe kesÀ mebyebOe ceW he´keÀìve :keÀ. kegÀue Sve.heer.S:

ÞesCeer Category ` keÀjesæ[ ceW` In Crore

Ghe ceevekeÀ Sub Standard 392.68

mebefoiOe - Doubtful – 1 233.16



neefve Loss 98.31

kegÀue Sve.heer.S Total NPA 956.50

Ke. efveJeue Sve.heer.S keÀer jkeÀce ` 571.73 keÀjesæ[ nw.b. The amount of net NPA is ` 571.73 Croreie. Sve.heer.S Devegheele efvecve he´keÀej nw :c. The NPA ratios are as under: mekeÀue DeefiećeeW ceW mekeÀue Sve.heer.S. Gross NPAs to Gross Advances - 1.67 % efveJeue DeefiećeeW ceW efveJeue Sve.heer.S. Net NPAs to Net Advances - 1.01 %Ie. kegÀue Sve.heer.S ceW Gleej ®e{eJe efvecve he´keÀej nQëd. The movement of gross NPAs is as under:

¬eÀce meb.Sl. No.

efJeJejCeParticulars

` keÀjesæ[ ceW` In Crore

(i) Je<e& kesÀ DeejbYe ceW DeLe Mes<e Opening Balance at the beginning of the year 842.24

(ii) Je<e& kesÀ oewjeve Je=ef× Addition during the year 722.19

(iii) Je<e& kesÀ oewjeve Ieìe Reduction during the year 607.93

(iv) Je<e& kesÀ Deble ceW Fefle Mes<e Closing Balance as at the end of the year (i + ii – iii) 956.50

*. Sve.heer.S. kesÀ heéJeOeeve ceW Gleej ®e{eJe Fme he´keÀej nwëe. The movement of provision for NPA is as under:

¬eÀce meb.Sl. No.


` keÀjesæ[ ceW` In Crore


(ii) Je<e& kesÀ oewjeve efkeÀS ieS heéJeOeeve Provision made during the year 262.13

(iii) Je<e& kesÀ oewjeve [eues ieS yeÆs Keeles Write-off made during the year 193.90

(iv) Je<e& kesÀ oewjeve Jeeheme efueS ieS DeefOekeÀ heéJeOeeve Write-back of excess provisions made during the year 24.06

(v) Je<e& kesÀ Deble ceW Fefle Mes<e Closing Balance as at the end of the year (i+ii-iii-iv) 382.45

®e. iewj efve<heeokeÀ efveJesMeeW keÀer jkeÀce ` 53.65 keÀjesæ[ nQ.f. The amount of non-performing investments is ` 53.65 crore.í. iewj efve<heeokeÀ efveJesMeeW kesÀ efueS efkeÀS ieS heéJeOeeveeW keÀer jkeÀce ` 53.65 keÀjesæ[ nw.g. The amount of provisions held for non-performing investments is ` 53.65 crorepe. efveJesMeeW hej cetu³eneme kesÀ efueS heéJeOeeveeW ceW Gleej ®e{eJe Fme he´keÀej nw :h. The movement of provisions for depreciation on investments is as under:

¬eÀce meb.Sl. No.


` keÀjesæ[ ceW` in Crore


(ii) Je<e& kesÀ oewjeve efkeÀS ieS heéJeOeeve Provision made during the year 104.23

(iii) Je<e& kesÀ oewjeve [eues ieS yeÆs Keeles Write-off made during the year 0.00

(iv) S®e ìer Sce ceW Debleefjle S SHeÀ Sme / S®e SHeÀ ìer kesÀ Debleie&le efveJesMe keÀe yener cetu³e IeìekeÀj mecee³eesefpele cetu³enemeDepreciation adjusted by reducing book value of Investment under AFS/ HFT category shifted to HTM

15.39

(v) Je<e& kesÀ Deble ceW Fefle Mes<eClosing Balance as at the end of the year (i+ii-iii-iv)

180.15


Basel II Disclosuresyesmeue - II ÒekeÀìerkeÀjCeV. Credit risk: disclosures for portfolios subject to the standardised Approach:

Under Standardized Approach, the bank accepts rating of all RBI recognised ECRAs (External Credit Rating Agencies ) namely CARE, CRISIL, Fitch India and ICRA for domestic credit exposures. For overseas credit exposures the bank accepts rating of Standard & Poor, Moody’s and Fitch as per RBI guidelinesew

The bank encourages large corporate borrowers to solicit ratings from ECAI and has used these ratings for calculating risk weighted assets wherever such ratings are available.

The risk weighted assets after risk mitigation subject to Standardized Approach (rated and unrated) in the following three major risk buckets are as under:

V. $eÝCe peesefKece : mìW[[e&Fm[ Deheés®e kesÀ Devegmeej mebefJeYeeie keÀe he´keÀìve:mìW[[e&Fm[ Deheés®e kesÀ Debleie&le yeQkeÀ, Iejsuet $eÝCe osves kesÀ efueS Yeejleer³e efjpeJe& yeQkeÀ Üeje Devegceesefole F&.meer.S.DeeF&. (efJeosMeer $eÝCe efveOee&jCe mebmLeeve) pewmes meer.S.Deej.F&, meer.Deej.DeeF&.Sme.DeeF&.Sue, efHeÀìd®e Fbef[³ee SJeb DeeF&.meer.Deej.S. keÀer jseEìie mJeerkeÀej keÀjlee nw. efJeosMeer $eÝCeeW kesÀ efueS yeQkeÀ mìW[[& SC[ hegDej, cet[er SJeb efHeÀìdme keÀer jseEìie mJeerkeÀej keÀjlee nw.

yeQkeÀ ye[s keÀe@heexjsì GOeejkeÀlee&DeeW keÀes F&.meer.S.DeeF&. mes jseEìie heéhle keÀjves kesÀ efueS heéslmeeefnle keÀjlee nw leLee peneb keÀneR Jes jseEìie GheueyOe nQ GvekeÀe Ghe³eesie peesefKece Jeeueer Deeeqmle³eeW keÀer jseEìie kesÀ efueS keÀjlee nw.

mìW[[e&Fm[ Deheés®e kesÀ Devegmeej peesefKece keÀce keÀjves kesÀ yeeo peesefKece Oeeefjle Deeeqmle³eeb efvecveefueefKele hećegKe leerve peesefKece ÞesefCe³eeW ceW efvecve Devegmeej nQ :

(i) efveefOe DeeOeeefjle $eÝCe (` keÀjesæ[ ceW)(i) Fund based exposures (` in Crore)

$eÝCe jeefMeExposures

peesefKece Jeeueer Deeefmle³eebRisk weighted Assets

100% mes keÀce At below 100% 31019.23 12347.41

100% keÀer oj Hej At 100% 23653.46 23554.77

100% mes DeefOekeÀ At more than 100% 2486.50 3523.87

(ii) legueve he$e ceW Meeefceue ve nesves Jeeues $eÝCe efpemeceW Deveenefjle / Dehe´³egÊeÀ meerceeSb Yeer Meeefceue nQ (` keÀjesæ[ ceW)(ii) Off-Balance Sheet exposures including undrawn / unutilized limits :


$eÝCe jeefMeExposures

peesefKece Jeeueer Deeefmle³eebRisk weighted Assets

100% mes keÀce At below 100% 7403.64 1044.47

100% keÀer oj Hej At 100% 7645.02 2594.65

100% mes DeefOekeÀ At more than 100% 914.63 401.64

VI. Credit Risk Mitigation :

Bank obtains various types of securities (which may also be termed as collaterals) to secure the exposures (Fund based as well as non-fund based) on its borrowers. Generally following types of securities (whether as primary securities or collateral securities) are taken:

1. Movable assets like stocks, movable machinery etc.

2. Immoveable assets like land, building, plant & machinery.

3. Bank’s own deposits.

4. NSCs, IVPs, KVPs, Govt. Bonds, RBI Bonds, LIC policies, etc.

5. Cash Margin against Non-fund based facilities.

6. Gold Jewellery.

7. Shares as per approved list.

The bank has well-laid down policy on valuation of securities charged to the bank.

The Bank has applied securities mentioned at Sr. No. 3 to 6 above as Credit Risk Mitigants.

The main types of guarantors against the credit risk of the bank are:

• Individuals (Personal guarantees)

• Corporate

• Central Government

• State Government

• ECGC

• CGFTS

VI. $eÝCe peesefKece Ieìevee :yeQkeÀ Deheves GOeejkeÀlee&DeeW keÀes efoS ieS $eÝCeeW (efveefOe DeeOeeefjle SJeb iewj-efveefOe DeeOeeefjle) keÀer megj#ee kesÀ efueS efJeefYeVe he´keÀej keÀer heéfleYetefle³eeb (efpemes mebheee|éekeÀ heéfleYetefle Yeer keÀne pee mekeÀlee nw) heéhle keÀjlee nw. meeceev³eleë efvecvehe´keÀej keÀer heéfleYetefle³eeb (®eens Jen heéLeefcekeÀ heéfleYetefle nes ³ee meheee|éekeÀ heéfleYetefle) ueer peeleer nQ :1. ®eue Deeeqmle³eeb pewmes mìe@keÀ, ®eue ceMeervejer Deeefo.2. De®eue Deeeqmle³eeb pewmes Yetefce, YeJeve, hueebì SJeb ceMeervejer.3. yeQkeÀ keÀer Deheveer pecee jeefMe³eeb.4. Sve.Sme.meer, DeeF&.Jeer.heer., kesÀ.Jeer.heer., mejkeÀejer yeeb[, Yeejleer³e efjpeJe& yeQkeÀ kesÀ

yeeb[, peerJeve yeercee efveiece keÀer hee@efueefme³eeb Deeefo.5. iewj efveefOe DeeOeeefjle megefJeOeeDeeW hej vekeÀo ceee|peve.6. mJeCe& DeeYet<eCe.7. Devegceesefole met®eer kesÀ Devegmeej Mes³ej.

yeQkeÀ keÀes heÝeeefjle heéfleYetefle³eeW kesÀ cetu³eebkeÀve kesÀ efueS yeQkeÀ kesÀ heeme megefveOee&efjle hee@efuemeer nw.$eÝCe peesefKece Ieìeves kesÀ efueS yeQkeÀ ves Ghe³eg&ÊeÀ ¬eÀce.meb. 3 mes 6 ceW GequueefKele heéfleYetefle³eeW keÀe Ghe³eesie efkeÀ³ee nw.yeQkeÀ kesÀ $eÝCe peesefKece hej cegK³e he´keÀej kesÀ ieejbìj Fme he´keÀej nQ :• J³eefÊeÀ (J³eefÊeÀiele ieejbìer)• keÀe@heexjsì• keWÀê mejkeÀej• jep³e mejkeÀej• F&.meer.peer.meer.• meer.peer.SHeÀ.ìer.Sme


CHAIRMAN & MANAGING DIRECTORS’S STATEMENT Basel II Disclosuresyesmeue - II ÒekeÀìerkeÀjCeCRM collaterals are mostly available in Loans Against Bank’s Own Deposit and Loans against Government Securities, LIC Policies. CRM securities are also taken in non fund based facilities like Guarantees and Letters of Credit.

Eligible guarantors (as per Basel II) available as CRM in respect of Bank’s exposures are mainly Central/ State Government, ECGC, CGFTS.

The total volatility adjusted Credit Risk Mitigants eligible for deduction from the outstanding exposures as on 31.03.2012 are ` 3626.87crore.

VII. Securitisation:

The Bank does not have any case of its assets securitised as on 31st March, 2012.

VIII. Market risk in trading book :

The Bank defines market risk as potential loss that the Bank may incur due to adverse developments in market prices. The following risks are identified as Market risk: Interest Rate Risk Currency Risk Price risk

To manage risk, Bank’s Board of Directors has laid down various limits such as Aggregate Settlement limits, Stop loss limits and Value at Risk limits. The risk limits, control the risks arising from open market positions. The stop loss limit takes into account realized and unrealized losses. Bank has put in place a proper system for calculating capital charge on Market Risk on Trading Portfolio as per RBI Guidelines, viz., Standardised Duration Approach. The capital charge thus calculated is converted into Risk Weighted Assets. The aggregated Risk Weighted Assets for credit risk, market risk and operational risk are taken in to consideration for arriving at the CRAR.

Capital charge on Market Risk (as per Standardised Duration Approach) as on 31st March, 2012 is as under:

meer.Deej.Sce. mebheee|éekeÀ heéfleYetefle³eeb DeefOekeÀebMeleë yeQkeÀ keÀer Deheveer peceeDeeW hej leLee mejkeÀejer heéfleYetefle³eeW, peerJeve yeercee efveiece hee@efuemeer hej $eÝCeeW kesÀ efueS GheueyOe nQ. meer.Deej.Sce heéfleYetefle³eeb iewj efveefOe DeeOeeefjle megefJeOeeDeeW pewmes ieejbefì³eeW SJeb meeKe he$eeW kesÀ efueS Yeer ueer peeleer nQ.yeQkeÀ kesÀ $eÝCeeW kesÀ efueS meer.Deej.Sce kesÀ ªhe ceW hee$e ieejbìerkeÀlee& (yesmeue II) kesÀ Devegmeej cegK³e ªhe mes keWÀê/jep³e mejkeÀej, F&.meer.peer.meer., meer.peer.SHeÀ.ìer.Sme nQ.efoveebkeÀ 31.03.2012 keÀes yekeÀe³ee $eÝCeeW ceW mes keÀìewleer kesÀ efueS hee$e kegÀue DeeqmLejlee mecee³eesefpele $eÝCe peesefKece efceefìiebì ` 3626.87 keÀjes[ nQ.

VII. heéfleYeteflekeÀjCe :efoveebkeÀ 31 cee®e& 2012 keÀes yeQkeÀ kesÀ heeme Deheveer Deeeqmle³eeW kesÀ heéfleYeteflekeÀjCe keÀe keÀesF& ceeceuee veneR nw.

VIII. J³eeheej yener ceW yeepeej peesefKeceyeQkeÀ, yeepeej peesefKece keÀes yeepeej keÀercele ceW nes jner heéfleketÀue ieefleefJeefOe³eeW mes nesvesJeeueer mebYeeJ³e neefve kesÀ ªhe ceW heefjYeeef<ele keÀjlee nw. efvecveefueefKele peesefKeceeW keÀes yeepeej peesefKece kesÀ ªhe ceW efveOee&efjle efkeÀ³ee ie³ee nw : y³eepe oj peesefKece cegêe peesefKece keÀercele peesefKece

peesefKece heyebOeve kesÀ efueS, yeQkeÀ kesÀ efveosMekeÀ ceb[ue ves efJeefYeVe meerceeSb pewmes kegÀue efveheìeve meerceeSb, neefve jeskeÀves keÀer meercee leLee peesefKece cetu³e meerceeSb efveOee&efjle keÀer nQ. peesefKece meerceeSb, Kegues yeepeej keÀer eqmLeefle³eeW kesÀ peesefKeceeW keÀe efve³eb$eCe keÀjleer nQ. $eÝCe neefve jeskeÀves keÀer meercee, ngF& SJeb nesvesJeeueer neefve³eeW keÀes Yeer Meeefceue keÀjlee nw. yeQkeÀ ves Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW kesÀ Devegmeej ìseE[ie heesì&HeÀesefue³ees nsleg yeepeej peesefKece hej hetbpeer heYeej kesÀ heefjkeÀueve kesÀ efueS mìW[[e&Fm[ [îetjsMeve Dehees®e veecekeÀ Gef®ele heCeeueer Dehevee³eer nw. Fme hekeÀej heefjkeÀefuele hetbpeer heYeej keÀes peesefKece Jeeueer Deeeqmle³eeW ceW Debleefjle efkeÀ³ee peelee nw. meer.Deej.S.Deej. keÀer ieCevee kesÀ efueS $eÝCe peesefKece kesÀ efueS kegÀue peesefKece Jeeueer Deeeqmle³eeW, yeepeej peesefKece leLee heefj®eeueve peesefKece hej efJe®eej efkeÀ³ee peelee nw.efoveebkeÀ 31 cee®e& 2012 keÀes yeepeej peesefKece (mìW[[e&Fm[ [îetjsMeve Deheés®e kesÀ Devegmeej) hej hetbpeer heÝeej efvecve he´keÀej nw :

¬eÀce meb.Sl. No.

peesefKece ÞesCeerRisk Category

jkeÀce (` keÀjesæ[ ceW)Amount (` In crore)

I y³eepe oj (S + yeer) Interest Rate (a+b)

a meeOeejCe yeepeej peesefKece General market risk 120.46

(i) efveJeue eqmLeefle Net Position 120.46

(ii) ne@efjpeeWìue DemJeerke=Àefle Horizontal disallowance 0.00

(iii) Jese|ìkeÀue DemJeerke=Àefle Vertical disallowance 0.00

(iv) efJekeÀuhe Options 0.00

b efJeefMeä peesefKece Specific Risk 24.19

II F&eqkeÌJeìer peesefKece Equity Risk 20.00

a. meeOeejCe yeepeej peesefKece General market risk 10.00

b. efJeefMeä peesefKece Specific risk 10.01

III efJeosMeer efJeefvece³e peesefKece (mJeCe& meefnle) Foreign Exchange Risk (including Gold) 4.50

IV mìW[[e&Fm[ [îetjsMeve Deheés®e (I + II+III) kesÀ Debleie&le yeepeej peesefKece kesÀ efueS kegÀue hetbpeer heÝeejTotal capital charge for market risks under Standardised duration approach (I + II+III)

169.16


Basel II Disclosuresyesmeue - II ÒekeÀìerkeÀjCeIX. Operational risk :

In line with RBI guidelines, Bank has adopted the Basic Indicator

Approach to compute the capital requirements for Operational

Risk. Risk Weight Asset for the Operational Risk as at 31st March,

2012 is at ` 2957.47 Crore.

X. Interest rate risk in the banking book (IRRBB) :

The interest rate risk is measured and monitored through two

approaches:

Earning at Risk (Traditional Gap Analysis)(Short Term):

The immediate impact of the changes in the interest rates on net

interest income of the bank is analyzed under this approach.

i. The Earning at Risk is analyzed under different scenarios

as under :

1. Yield curve risk : A parallel downward shift of 0.50% is

assumed for assets as well as liabilities. In this scenario, a fall

in interest rates by 50 basis points will impact NII for the next

year by only ` 101.93 crore.

2. In the second scenario where the rates are increased by 50 bps

for investments and deposits and not for advances portfolio. In

this scenario, if interest rates fall by 50 basis points, the Bank’s

NII will be impacted by negative ` 65.76 crore.

ii Economic Value of Equity (Duration Gap Analysis) (Long

term) :

a. Economic Value of Equity is done by calculating modified

duration of assets and liabilities to arrive at the modified

duration of equity. Impact on the Economic Value of Equity

is analyzed for a 100 bps rate shock at regular intervals for

domestic operations through Duration Gap Method.

b. The net impact on Net Worth of the bank against 100 bps

downward movement in interest rates is ` 293.21 Crore as on

31.03.2012 for domestic operations.

The Bank has thus complied with the Basel II guidelines issued

by the Reserve Bank of India including maintenance of minimum

capital requirements, disclosure requirements. In the course of its

business, Bank has set in place systems & procedures to identify

the risks involved, measure the impact thereof, adhere to mitigation

techniques / take necessary steps to mitigate such risks. Further,

monitoring of such risks and mitigation thereof is done on an on-

going basis.

IX. heefj®eeueve peesefKece

Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveosMeeW kesÀ DeeOeej hej, yeQkeÀ ves heefj®eeueve peesefKece kesÀ efueS hetbpeer keÀer DeeJeM³ekeÀleeDeeW kesÀ heefjkeÀueve kesÀ efueS yesefmekeÀ Fbef[kesÀìj Deheés®e Dehevee³ee nw. efoveebkeÀ 31 cee®e& 2012 keÀes heefj®eeueve peesefKece kesÀ efueS peesefKece Jeeueer Deeeqmle ` 2957.47 keÀjesæ[ Leer.

X. yeQeEkeÀie yener ceW y³eepe oj peesefKece (DeeF&.Deej.Deej.yeer.yeer.)

y³eepe oj peesefKece keÀer oes ¢eqäkeÀesCeeW mes ceehe SJeb efveiejeveer keÀer peeleer nw.

peesefKece hej Dee³e (heejbheefjkeÀ Deblejeue efJeMues<eCe) (DeuheeJeefOe) :

Fme Deheés®e kesÀ Debleie&le yeQkeÀ keÀer efveJeue y³eepe Dee³e hej y³eepe oj ceW heefjJele&ve kesÀ legjble heÝeeJe keÀe efJeMues<eCe efkeÀ³ee peelee nw.

i. efJeefYeVe JeeleeJejCeeW ceW peesefKece ceW Dee³e Depe&ve keÀe efJeMues<eCe efvecve he´keÀej efkeÀ³ee ie³ee nw :

1. Dee³e keÀJe& peesefKece : Deeeqmle³eeW leLee os³eleeDeeW kesÀ efueS veer®es keÀer Deesj 0.50%

heefjJele&ve ceevee peelee nw. Fme JeeleeJejCe ceW y³eepe oj ceW 50 DeeOeej DebkeÀeW keÀer efiejeJeì mes Deieues Je<e& kesÀ efueS efveJeue y³eepe Dee³e hej ` 101.93 keÀjesæ[ keÀe heéfleketÀue heÝeeJe he[siee.

2. otmejs JeeleeJejCe ceW, efpemeceW ojW efveJesMe Deewj peceeDeeW kesÀ efueS, Deefieće mebefJeYeeie kesÀ efueS veneR, 50 DeeOeej DebkeÀ yeæ{eF& peeleer nQ. Fme JeeleeJejCe ceW ³eefo y³eepe ojeW ceW 50 DeeOeej DebkeÀeW keÀer efiejeJeì Deeleer nw lees yeQkeÀ keÀer efveJeue y³eepe Dee³e hej ` 65.76 keÀjes[ keÀe vekeÀejelcekeÀ heÝeeJe nesiee.

ii. F&eqkeÌJeìer keÀe Deee|LekeÀ cetu³e (DeJeefOe Deblejeue efJeMues<eCe) (oerIee&JeefOe)

keÀ. F&eqkeÌJeìer keÀe Deee|LekeÀ cetu³e %eele keÀjves nsleg F&eqkeÌJeìer keÀer mebMeesefOele DeJeefOe heéhle keÀjves kesÀ efueS Deeeqmle³eeW leLee os³eleeDeeW keÀer mebMeesefOele DeJeefOe keÀer ieCevee keÀer peeleer nw. F&eqkeÌJeìer kesÀ Deee|LekeÀ cetu³e kesÀ Demej kesÀ heÝeeJe keÀe efJeMues<eCe DeJeefOe Deblejeue he×efle mes Iejsuet heefj®eeueveeW kesÀ efueS efve³eefcele DeblejeueeW hej 100

DeeOeej DebkeÀeW keÀer oj hej keÀce keÀjkesÀ efkeÀ³ee peelee nw.

Ke. y³eepe ojeW ceW 100 DeeOeej DebkeÀ keÀce efkeÀS peeves kesÀ keÀejCe yeQkeÀ keÀer efveJeue mebheefÊe hej kegÀue Demej Iejsuet heefj®eeueveeW kesÀ efueS efoveebkeÀ 31.03.2012 keÀes ` 293.21 keÀjesæ[ nw.

yeQkeÀ ves Yeejleer³e efjpeJe& yeQkeÀ Üeje peejer yesmeue II efoMeeefveosMeeW keÀe Devegheeueve efkeÀ³ee nw efpemeceW v³etvelece hetbpeer DeeJeM³ekeÀlee, he´keÀìve DeeJeM³ekeÀlee Meeefceue nQ. keÀejesyeej kesÀ oewjeve yeQkeÀ ves Meeefceue peesefKece keÀes efveOee&efjle keÀjves, GmekesÀ heÝeeJe keÀes ceeheves, Gmes keÀce keÀjves keÀer lekeÀveerkeÀ Deheveeves/Ssmes peesefKeceeW keÀes keÀce keÀjves kesÀ efueS DeeJeM³ekeÀ Ghee³e keÀce keÀjves kesÀ efueS heĆeeueer Deewj heéf¬eÀ³ee lew³eej keÀer nQ. Deeies Ssmes peesefKeceeW keÀer efveiejeveer Deewj GvekeÀes keÀce keÀjves keÀe keÀe³e& efvejblej DeeOeej hej peejer jnsiee.


` ‘000 keÀes íes[ efo³ee nw ` ‘000s omittedDevegmet®eer

SCH

31-03-2012 keÀer eqmLeefle kesÀ Devegmeej

As at 31.03.2012`


As at 31.03.2011`

hetbpeer Deewj os³eleeSb Capital And Liabilitieshetbpeer Capital 1 3500585 3333891

Deejef#eefle³eeb Deewj DeefOeMes<eReserves and Surplus

2 41272729 33225353

peceejeefMe³eeb Deposits 3 771667970 642096190

GOeej Borrowings 4 38809480 16916597

Dev³e os³eleeSb leLee heéJeOeeveOther Liabilities and Provisions

5 18628402 12812164

pees[ TOTAL 873879166 708384195

Deeeqmle³eeb ASSETS

Yeejleer³e efj]peJe& yeQkeÀ ceW vekeÀoer Deewj DeefleMes<eCash and Balances with Reserve Bank of India

6 51949556 47214119

yeQkeÀes ceW DeefleMes<e Deewj ceebie hej leLee Deuhe met®evee hej heéh³e OeveBalances with Banks and Money at Call & Short Notice

7 3562434 6873986

efveJesMe Investments 8 230276480 187689137

Deefieće Advances 9 566925376 448280451

eqmLej Deeeqmle³eeb Fixed Assets 10 4066337 4037440

Dev³e Deeeqmle³eeb Other Assets 11 17098983 14289062

pees[ TOTAL 873879166 708384195

DeekeÀeqmcekeÀ os³eleeSb Contingent Liabilities 12 400112172 148333991

mebieńCe kesÀ efueS efyeue Bills For Collection 54747844 39624151

cenlJehetCe& uesKeebkeÀve veerefle³eeb Significant Accounting Policies 17

uesKee Yeeie kesÀ ©he ceW efìhheefCe³eeb Notes forming Part of Accounts 18

Ghe³eg&ÊeÀ HeÀe@ce& ceW GequueefKele Devegmetef®e³eeb legueve-he$e keÀer DeefYeVe Debie nQ.Schedules referred to above form an integral part of Balance Sheet

31 cee®e&, 2012 keÀer eqmLeefle kesÀ Devegmeej legueve he$e BALANCE SHEET AS AT 31st MARCH 2012

vethegj efce$ee S.kesÀ.oÊe mebpeerJe eEpeoue Sve.Sme.efJeéeveeLeve pes.yeeuemegyećeefCe³eve DeeF&.Sce.Deuces[e DeO³e#e SJeb heýebOe efveosMekeÀ keÀe³e&heeuekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ Nupur Mitra A K Dutt Sanjeev Jindal N S Vishwanathan J Balasubramanian I M Almeida Chairperson & Mg.Director Executive Director Director Director Director Director

Sme.heer.Mecee& efJepe³e keÀhetj jekesÀMe iees³eue [e.heérlece eEmen jesefnle Sce osmeeF& cegkesÀMe Sce ieghlee efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ S P Sharma Vijay Kapoor Rakesh Goel Dr. Pritam Singh Rohit M Desai Mukesh M Gupta Director Director Director Director Director Director

Deej.Sce.efìketÀ peer.meer.ieie& Sme.kesÀ.pewve cegK³e heýebOekeÀ Ghe ceneheýebOekeÀ ceneheýebOekeÀ R M Tiku G C Garg S K Jain Chief Manager Dy. Gen. Manager General Manager

nceejer mebueive meceefoveebefkeÀle Deueie efjheesì& kesÀ Devegmeej As per our separate report of even date attachedke=Àles yeer.kesÀ.Kejs SC[

kebÀ.ke=Àles ieebOeer efcevees®ee SC[

kebÀke=Àles heer.kesÀ.®eeshe[e

SC[ kebÀke=Àles Sme.Sve.OeJeve

SC[ kebÀke=Àles DeefJeveeMe kesÀ jmleesieer

SC[ SmeesefmeSìdmeke=Àles Sme.meer.yeehevee SC[

SmeesefmeSìdmemeveoer uesKeekeÀej

For B K Khare & Co.

Chartered AccountantsosJeoÊee ceeFvekeÀj

Devdatta MainkarYeeieeroej Partner



& Co.Chartered Accountants

YeteEheoj eEmenBhupinder SinghYeeieeroej Partner



Co.Chartered Accountants


Yeeieeroej PartnerSce veb. M No 070276




Yeeieeroej PartnerSce.veb M No 010577


Rastogi & Associates.Chartered AccountantsDeefJeveeMe kesÀ.jmleesieerAvanish K Rastogi



Associates.Chartered Accountants





` ‘000 keÀes íes[ efo³ee nw ` ‘000s omittedDevegmet®eer

SCH

31-03-2012 keÀes meceehle Je<e& kesÀ efueS

Year ended31.03.2012

`

31-03-2011 keÀes meceehle Je<e& kesÀ efueS

Year ended 31.03.2011

Ì Dee³e INCOMEDee|pele y³eepe Interest Earned 13 67941278 50335257

Dev³e Dee³e Other Income 14 5821702 5338409

pees[ TOTAL 73762980 55673666II J³e³e EXPENDITUREJ³e³e efkeÀ³ee ie³ee y³eepe Interest Expended 15 46931251 32701641

heefj®eeueve J³e³e Operating Expenses 16 11547450 10734162

GheyebOe SJeb DeekeÀeqmcekeÀ os³eleeSb Provisions & Contingencies

7252869 6121565

pees[ TOTAL 65731570 49557368III ueeYe / neefve PROFIT/LOSSJe<e& kesÀ efueS efveJeue ueeYe Net Profit for the year 8031410 6116298

Deeies uee³ee ie³ee efveJeue ueeYe / neefve Net Profit/Loss Brought Forward 0 0

pees[ TOTAL 8031410 6116298IV efJeefve³eespeve APPROPRIATIONSmeebefJeefOekeÀ Deejef#eefle³eeW ceW DeblejCe Transfer to Statutory Reserve 2409423 1834890

efJeMes<e DeeOeejYetle Deejef#eefle³eeW ceW DeblejCe Transfer to Special Infra Reserve 500000 220000

hetbpeeriele Deejef#eefle³eeW ceW DeblejCe Transfer to Capital Reserves 15879 22781

jepemJe Deejef#eefle³eeW ceW DeblejCe Transfer to Revenue Reserve 3885568 3183353

he´mleeefJele ueeYeebMe (ueeYeebMe keÀj meefnle) Proposed Dividend (Incl. Dividend Tax) 1220540 855274

leguevehe$e ceW Deeies ues pee³ee ie³ee DeefleMes<e Balance Carried over to Balance Sheet 0 0

pees[ TOTAL 8031410 6116298heéfle Mes³ej Depe&ve (`) (cetue / keÀce efkeÀ³ee ngDee) Earnings Per Share (`) (Basic/Diluted)(heéfle Mes³ej keÀe DebefkeÀle cetu³e ` 10/- ) (FV ` 10/- each share)cenlJehetCe& uesKeebkeÀve veerefle³eeb Significant Accounting Policies 17

24.08 21.26

uesKee Yeeie kesÀ ©he ceW Notes forming Part of Accounts 18

31 cee®e&, 2012 keÀes meceehle Je<e& kesÀ efueS ueeYe SJeb neefve uesKee PROFIT & LOSS A/C FOR THE YEAR ENDED 31st MARCH 2012

vethegj efce$ee S.kesÀ.oÊe mebpeerJe eEpeoue Sve.Sme.efJeéeveeLeve pes.yeeuemegyećeefCe³eve DeeF&.Sce.Deuces[e DeO³e#e SJeb heýebOe efveosMekeÀ keÀe³e&heeuekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ Nupur Mitra A K Dutt Sanjeev Jindal N S Vishwanathan J Balasubramanian I M Almeida Chairperson & Mg.Director Executive Director Director Director Director Director

Sme.heer.Mecee& efJepe³e keÀhetj jekesÀMe iees³eue [e.heérlece eEmen jesefnle Sce osmeeF& cegkesÀMe Sce ieghlee efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ efveosMekeÀ S P Sharma Vijay Kapoor Rakesh Goel Dr. Pritam Singh Rohit M Desai Mukesh M Gupta Director Director Director Director Director Director

Deej.Sce.efìketÀ peer.meer.ieie& Sme.kesÀ.pewve cegK³e heýebOekeÀ Ghe ceneheýebOekeÀ ceneheýebOekeÀ R M Tiku G C Garg S K Jain Chief Manager Dy. Gen. Manager General Manager

nceejer mebueive meceefoveebefkeÀle Deueie efjheesì& kesÀ Devegmeej As per our separate report of even date attachedke=Àles yeer.kesÀ.Kejs SC[

kebÀ.ke=Àles ieebOeer efcevees®ee SC[

kebÀke=Àles heer.kesÀ.®eeshe[e

SC[ kebÀke=Àles Sme.Sve.OeJeve

SC[ kebÀke=Àles DeefJeveeMe kesÀ jmleesieer

SC[ SmeesefmeSìdmeke=Àles Sme.meer.yeehevee SC[

SmeesefmeSìdmemeveoer uesKeekeÀej

For B K Khare & Co.

Chartered AccountantsosJeoÊee ceeFvekeÀj

Devdatta MainkarYeeieeroej Partner




YeteEheoj eEmenBhupinder SinghYeeieeroej Partner



Co.Chartered Accountants


Yeeieeroej PartnerSce veb. M No 070276






Rastogi & Associates.Chartered AccountantsDeefJeveeMe kesÀ.jmleesieerAvanish K Rastogi



Associates.Chartered Accountants





` ‘000 keÀes íes[ efo³ee nw ` ‘000s omitted31-03-2012 keÀer

eqmLeefle kesÀ Devegmeej As at 31.03.2012

`


As at 31.03.2011

`

Devegmet®eer - 1 hetbpeerSCHEDULE-1 CAPITAL

heéefOeke=Àle Authorised

he´l³eskeÀ ` 10/- kesÀ cetu³e Jeeues 300,00,00,000 Mes³ej300, 00, 00,000 Shares of ` 10/- Each

30000000 30000000

peejer, DeefYeoÊe Deewj heóÊe hetbpeerISSUED, SUBSCRIBED AND PAID-UP

3500585 3333891

he´l³eskeÀ ` 10/- kesÀ cetu³e Jeeues 35,00,58,527 (efheíues Je<e& 33,33,89,074) FeqkeÌJeìer Mes³ejeW keÀer kegÀue ®egkeÀlee hetbpeer35,00,58,527 (P Y 33,33,89,074) Equity Shares of ` 10/- Each Fully Paid Up

efpemeceW mes 19,33,85,874 (efheíues Je<e&19,33,85,874) Mes³ej Yeejle mejkeÀej kesÀ mJeeefcelJe ceW nQOf which, 19,33,85,874 (PY 19,33,85,874) shares are held by the Government of India

pees[ TOTAL 3500585 3333891

Devegmet®eer - 2 Deejef#eefle³eeb Deewj DeefOeMes<eSCHEDULE-2 RESERVES AND SURPLUS

I meebefJeefOekeÀ Deejef#eefle³eeb STATUTORY RESERVE

DeLeMes<e Opening Balance 9277009 7442119

Je<e& kesÀ oewjeve heefjJeOe&ve Addition During the year 2409423 1834890

pees[ TOTAL - I 11686432 9277009

II hetbpeer Deejef#eefle³eeb CAPITAL RESERVE



pees[ TOTAL - II 1143991 1128112

III hegvecet&u³eebkeÀve Deejef#eefle³eeb REVALUATION RESERVE



Je<e& kesÀ oewjeve keÀìewefle³eeb Deduction During the year -109219 -118969

pees[ TOTAL - III 1858205 1967424

IV Mes³ej heérefce³ece SHARE PREMIUM



pees[ TOTAL - IV 8830130 7484405

V jepemJe Deejef#eefle³eeb REVENUE RESERVE



pees[ TOTAL - V 16433971 12548403

VI efJeMes<e DeeOeejYetle Deejef#eefle³eeb SPECIAL INFRA RESERVE


Je<e& kesÀ oewjeve keÀìewefle³eeb Deduction During the year 0 0


pees[ TOTAL - VI 1320000 820000

pees[ TOTAL (I + II + III + IV + V +VI) 41272729 33225353

31 cee®e&, 2012 kesÀ legueve-he$e kesÀ Yeeie kesÀ ©he ceW Devegmetef®e³eeb SCHEDULES FORMING PART OF BALANCE SHEET AS AT 31st MARCH 2012

Devegmetef®e³eeb SCHEDULES



` ‘000 keÀes íes[ efo³ee nw ` ‘000s omitted31-03-2012 keÀer

eqmLeefle kesÀ Devegmeej As at 31.03.2012

`


As at 31.03.2011

`

Devegmet®eer - 3 efve#esheSCHEDULE-3 DEPOSITS

A I ceebie efve#eshe DEMAND DEPOSITS

i. yeQkeÀeW mes From Banks 741654 670530

ii. Dev³e mes From Others 72730200 54186650

II ye®ele yeQkeÀ efve#eshe Savings Bank Deposits 193168396 173246513

III meeJeefOe efve#eshe Term Deposits

i. yeQkeÀeW mes From Banks 32524576 21376546

ii. Dev³e mes From Others 472503144 392615951

pees[ TOTAL 771667970 642096190

B i. Yeejle ceW eqmLele MeeKeeDeeW keÀer peceejeefMe³ee Deposits of Branches in India 771667970 642096190

ii. Yeejle mes yeenj eqmLele MeeKeeDeeW keÀer peceejeefMe³eeb Deposits of Branches Outside India 0 0

pees[ TOTAL 771667970 642096190

Devegmet®eer - 4 GOeejSCHEDULE-4 BORROWINGS

I Yeejle ceW GOeej Borrowings in India

i. Yeejleer³e efj]peJe& yeQkeÀ Reserve Bank of India 19600000 1000000

ii. Dev³e yeQkeÀ Other Banks 0 0

iii. Dev³e mebmLeeSb Deewj DeefYekeÀjCe Other Institutions and Agencies 752780 756597

iv. yeeb[ BONDS

a) veJeesvcesMeer mLee³eer $eÝCeefueKele(DeeF&heer[erDeeF&) Innovative Perpetual Debt Instrument (IPDI) 2500000 2500000

b) Thejer ìer³ej II yeeb[ Upper Tier II Bonds 3000000 3000000

c) mLee³eer meb®e³eer DeefOeceeve Mes³ej (heermeerheerSme) Perpetual Cumulative Preference Shares (PCPS) 0 0

d) heéfleos³e iewj - meb®e³eer DeefOeceeve Mes³ej (Deej.Sve.meer.heer.Sme) Redeemable Non-Cumulative Preference Shares (RNCPS) 0 0

e) heéfleos³e meb®e³eer DeefOeceeve Mes³ej (Deej.meer.heer.Sme) Redeemable Cumulative Preference Shares (RCPS) 0 0

f) DeheéfleYetle ieewCe $eÝCe Subordinated Debts Unsecured @ 9660000 9660000

II Yeejle kesÀ yeenj mes GOeej BORROWINGS OUTSIDE INDIA 3296700 0

pees[ TOTAL 38809480 16916597

@efpemeceW mes ìer³ej II hetbpeer keÀe hee$e efnmmee @ Out of which, eligible part of Tier II capital 7200000 7920000

Devegmet®eer - 5 Dev³e os³eleeSb Deewj heéJeOeeveSCHEDULE-5 OTHER LIABILITIES & PROVISIONS

I mebos³e efyeue Bills Payable 2932076 2957631

II Deblej keÀe³ee&ue³e mecee³eespeve (efveJeue) Inter Office Adjustments (NET) 632756 0

III os³e y³eepe Interest Payable 2691736 2242341

IV ceevekeÀ Deeeqmle³eeW nsleg DeekeÀeqmcekeÀ heéJeOeeve Contingent Provisions Against Standard Assets 2512069 1666408

V Dev³e (heéJeOeeve meefnle)Others (Including Provisions) 9859765 5945784

pees[ TOTAL 18628402 12812164




` ‘000 keÀes íes[ efo³ee nw ` ‘000s omitted


As at 31.03.2012

`


As at 31.03.2011

`

Devegmet®eer 6 - Yeejleer³e efj]peJe& yeQkeÀ ceW vekeÀoer Deewj DeefleMes<eSCHEDULE 6 - CASH AND BALANCES WITH RESERVE BANK OF INDIAI neLe ceW vekeÀoer (FmeceW efJeosMeer keÀjWmeer veesì meeqcceefuele nQ)

Cash In Hand (Including Foreign Currency Notes)

3387840 2413171

II Yeejleer³e efj]peJe& yeQkeÀ ceW DeefleMes<e Balances with Reserve Bank of India

i. ®eeuet Keeles ceW In Current Accounts 48561716 44800948

ii. Dev³e KeeleeW ceW (SueSSHeÀ kesÀ lenle) In other Accounts (Under Laf) 0 0

pees[ TOTAL 51949556 47214119

Devegmet®eer - 7 yeQkeÀeW ceW DeefleMes<e leLee ceebie SJeb Deuhe met®evee hej heéh³e OeveSCHEDULE 7 BALANCES WITH BANKS AND MONEY AT CALL AND SHORT NOTICEI Yeejle ceW In India

i. yeQkeÀeW ceW DeefleMes<e Balances with Banks

a. ®eeuet KeeleeW ceW In Current Accounts 617278 541140

b. Dev³e pecee KeeleeW ces In other Deposit Accounts 2500000 907677

ii. ceebie Deewj Deuhe met®evee hej heéh³e Oeve Money at Call and Short Notice

iii. a. yeQkeÀeW kesÀ heeme With Banks 0 0

b. Dev³e mebmLeeDeeW kesÀ heeme With other Institutions 0 2000000

pees[ TOTAL - I 3117278 3448817

II Yeejle kesÀ yeenj Outside India

i. ®eeuet KeeleeW ceW In Current Accounts 0 68804

ii. Dev³e pecee KeeleeW ceW In other Deposit Accounts 445156 3356365

iii. ceebie Deewj Deuhe met®evee hej heéh³e Oeve Money at Call and Short Notice 0 0

pees[ TOTAL - II 445156 3425169

pees[ TOTAL (I + II) 3562434 6873986


31-03-2012 keÀereqmLeefle kesÀ Devegmeej

As at 31.03.2012


As at 31.03.2011

Devegmet®eer - 8 efJeefveOeeveSCHEDULE-8 INVESTMENTS

I Yeejle ceW efvecve ceW efJeefveOeeve Investments in India Ini. mejkeÀejer heéfleYetefle³eeB Government Securities* 194047176 152521948

ii. Dev³e Devegceesefole heéfleYetefle³eeB Other Approved Securities 189255 373780

iii. Mes³ej Shares 1113318 1450854

iv. ef[yeW®ej Deewj yebOehe$e Debentures And Bonds 7842482 5511068

v. meceveg<ebieer Deewj/DeLeJee men GÐece Subsidiaries and/or Joint Ventures 483225 217225

vi. Dev³e Others

a. GÐece hetbpeer Venture Capital 226535 145375

b. c³et®egDeue HebÀ[ keÀer ³etefveìW Units of Mutual Funds 43722 139483

c. DeejDeeF[erSHeÀ peceejeefMe RIDF Deposit 13813769 12140345



` 000 keÀes íes[ efo³ee nw ` ‘000s omitted


As at 31.03.2012

`


As at 31.03.2011

`

Devegmet®eer - 9 DeefiećeSCHEDULE-9 ADVANCES

A. i. Kejeros Deewj YegveeS ieS efyeue Bills Purchased and Discounted 21613167 9554849

ii. vekeÀo GOeej, DeesJej [êhì Deewj ceebie hej heéflemebos³e $eÝCe Cash Credits, Overdrafts and Loans Repayable on Demand

259809319 222124356

iii. meeJeefOe $eÝCe Term Loans 285502890 216601246

pees[ TOTAL 566925376 448280451

B. i. cetle& Deeeqmle³eeW Üeje heéfleYetle Secured by Tangible Assets* 437331923 320393165

ii. yeQkeÀ / mejkeÀejer he´l³eeYetefle³eeW Üeje mebjef#ele Covered by Bank/Govt. Guarantees 31385873 45363229

iii. DeheéfleYetle Unsecured 98207580 82524057

pees[ TOTAL 566925376 448280451

*yener $eÝCeeW hej efoS ieS DeefiećeeW meefnle * Includes advances against book-debts

C. I. Yeejle ceW Deefieće Advances in India

i. heéLeefcekeÀlee #es$e Priority Sector

ii. Yeejle mejkeÀej mes heéh³e jeefMe(S[er[yu³et[erDeejSme - 2008 )kesÀ Debleie&le Amount Receivable from Goi (Under ADWDRS-2008)

171530541 151244750251852

iii. meeJe&peefvekeÀ #es$e Public Sector 119820894 122142016

iv. yeQkeÀeW Banks 28 4001042

v. Dev³e Others 275573913 170640791

pees[ TOTAL 566925376 448280451

II. Yeejle kesÀ yeenj Deefieće Advances Outside India 0 0

pees[ TOTAL 566925376 448280451




As at 31.03.2012


As at 31.03.2011

d. JeeefCeeqp³ekeÀ he$e Commercial Paper 1448783 0

e. SDeejmeer keÀer heéfleYetefle heeJeleer he$e Security Receipts of ARCs 141613 175593

f. pecee hećeeCe he$e Certificate of Deposit 6734427 11104191

g. SceSmeSceF& (peesefKece hetbpeer) efveefOe MSME (Risk Capital) FUND 123675 123675

h. SceSmeSceF& hegve&efJeÊe MSME Refinance 2382900 2469200

i. Deej.S®e.[er.SHeÀ RHDF 1685600 26601024 1316400 27614262

pees[ TOTAL 230276480 187689137

II Yeejle kesÀ yeenj efJeefveOeeve Investments Outside India 0 0

pees[ TOTAL (I + II) 230276480 187689137

mekeÀue efJeefveOeeve Gross Investments 232077990 188602234

IeìeSb: DeJe#e³eCe kesÀ efueS heéJeOeeve Less: Provision For Depreciation 1801510 913097

efveJeue efJeefveOeeve Net Investments 230276480 187689137

*Yeeefjle heéfleYetefle³eeW meefnle *Includes Encumbered Securities 605000 500000





As at 31.03.2012

`


As at 31.03.2011

`

Devegmet®eer - 10 eqmLej Deeeqmle³eebSCHEDULE-10 FIXED ASSETSA. cetle& Deeeqmle³eeb TANGIBLE ASSETS

I. heefjmej PREMISESi. hetJe&Jeleea Je<e& keÀer 31 cee®e& keÀer eqmLeefle kesÀ Devegmeej ueeiele hej (hetJe& Je<eex ceW keÀeflehe³e heefjmejeW kesÀ hegvecet&u³eebkeÀve kesÀ keÀejCe cetu³e ceW Je=ef× meefnle) At Cost as at 31St March of the Preceeding Year (Includes increase in the value on account of revaluation of certain premises in earlier

years)

4335283 4333235

ii. Je<e& kesÀ oewjeve hegve&cetu³eebkeÀve kesÀ keÀejCe heefjJeOe&ve Addition on Account of Revaluation During the Year 0 0

iii. Je<e& kesÀ oewjeve heefjJeOe&ve Additions During the Year 90 2048

iv. Je<e& kesÀ oewjeve keÀìewefle³eeb Deductions During the Year 0 0

v. DeÐeleve DeJe#e³eCe Depreciation to Date -1694674 -1555632vi. keÀe³e& heíeefle hej WORK In Progress 14768 1497

pees[ TOTAL - I 2655467 2781148

II. Dev³e eqmLej Deeeqmle³eeb (HeÀveea®ej Deewj efHeÀkeÌme®ej meefnle) Other Fixed Assets (Including Furniture and Fixtures) i. hetJe&Jeleea Je<e& keÀer 31 cee®e& keÀer eqmLeefle kesÀ Devegmeej ueeiele hej At Cost as on 31St March of the Preceding Year

4116918 3916876

ii. Je<e& kesÀ oewjeve heefjJeOe&ve Additions During the Year 453545 375464

iii. Je<e& kesÀ oewjeve keÀìewefle³eeb Deductions During the Year -149530 -175422 iv. DeÐeleve DeJe#e³eCe Depreciation to Date -3101206 -2923518

pees[ TOTAL - II 1319727 1193400

pees[ TOTAL (I + II) 3975194 3974548

B. Decetle& Deeeqmle³eeb . INTANGIBLE ASSETS

I. keÀch³etìj mee@HeÌìJes³ej Computer Software i. hetJe&Jeleea Je<e& keÀer 31 cee®e& keÀer eqmLeefle kesÀ Devegmeej ueeiele hej At Cost as at 31St March of the Preceeding Year

427773 375620

ii. Je<e& kesÀ oewjeve heefjJeOe&ve Addition During the Year 60401 52153

iii. Je<e& kesÀ oewjeve keÀìewefle³eeb Deduction During the Curent Year 0 0

iv. DeÐeleve heefjMeesOeve Amortised to Date -397031 -364881pees[ TOTAL 91143 62892

kegÀue pees[ GRAND TOTAL (A+B) 4066337 4037440

Devegmet®eer - 11 Dev³e Deeeqmle³eebSCHEDULE-11 OTHER ASSETS I. Deblej-keÀe³ee&ue³e mecee³eespeve (Meg×) Inter - Office Adjustments (NET) 0 1455570

II. heésÓèle y³eepe Interest Accrued 5897669 4615262

III. Deefieće ©he ceW meboÊe keÀj/ñeesle hej keÀeìe ie³ee keÀj (cesì hee$elee SJeb Meg× heéJeOeeve) Tax Paid in Advance/Tax Deducted at Source (Incl of MAT Entitlement & Net of provision)

6102138 3415952

IV. DeemLeefiele keÀj Deeeqmle (Meg×) Deferred Tax Asset (NET) 163910 766010

V. uesKeve meeceieér Deewj mìeche Stationery and Stamps 26041 31953

VI. oeJeeW kesÀ efveheìeve mJe©he heéhle iewj-yeQeEkeÀie Deeeqmle³eeb Non Banking Assets Acquired in Satisfaction of Claims

98600 98600

VII. Dev³e Others 4810625 3905715

pees[ TOTAL 17098983 14289062






As at 31.03.2012

`


As at 31.03.2011

`

Devegmet®eer - 12 DeekeÀeqmcekeÀ os³eleeSb

SCHEDULE -12 CONTINGENT LIABILITIES

I. yeQkeÀ kesÀ efJe©× Ssmes oeJes efpevnW $eÝCe kesÀ ©he ceW mJeerkeÀej veneR efkeÀ³ee ie³ee nw

Claims Against the Bank not Acknowledged as Debts

19144290 24890255

II. DebMele meboÊe Mes³ejeW kesÀ keÀejCe oeef³elJe

Liability on Account of Partly Paid Shares

0 0

III. yekeÀe³ee Deefieće efJeefvece³e mebefJeoeDeeW kesÀ keÀejCe oeef³elJe

Liability on Account of Outstanding Forward Exchange Contracts

309659145 71730409

IV. ieénkeÀeW keÀer Deesj mes oer ieF& he´l³eeYetefle³eeB

Guarantees Given on Behalf of Constituents

a) Yeejle ceW In India 34872764 28619051

b) Yeejle mes yeenj Outside India 0 0

V. heéfleieńCe, he=ÿebkeÀve Deewj Dev³e yeeO³eleeSb

Acceptances, Endorsements and Other Obligations

36435973 23094276

VI. Dev³e Ssmeer ceoW efpevekesÀ efueS yeQkeÀ meceeefÞele ©he mes GÊejoe³eer nw

Other Items for which the Bank is Contingently Liable

0 0

pees[ TOTAL 400112172 148333991

mebieńCe kesÀ efueS efyeue Bills For Collection 54747844 39624151

31 cee®e&, 2012 keÀes meceeHle Je<e& kesÀ efueS ueeYe SJeb neefve uesKee mes mebyebefOele Devegmetef®e³eebSCHEDULES FORMING PART OF PROFIT & LOSS ACCOUNT FOR THE YEAR ENDED 31st MARCH 2012


31-03-2012

keÀes meceeHle Je<e&Year ended 31.03.2012

`

31-03-2011


`

Devegmet®eer - 13 Dee|pele y³eepe

SCHEDULE - 13 INTEREST EARNED

I. DeefiećeeW/efyeueeW hej y³eepe/yeÆe

Interest/Discount on Advances/Bills

51611717 38204298

II. efJeefveOeeveeW hej Dee³e

Income on Investments

15444037 11927259

III. Yeejleer³e efj]peJe& yeQkeÀ kesÀ DeefleMes<eeW Deewj Dev³e Deblej yeQkeÀ efveefOe³eeW hej y³eepe

Interest on Balances with Reserve Bank of India and other Inter Bank Funds

380131 162747

IV. Dev³e Others 505393 40953

pees[ TOTAL 67941278 50335257





31-03-2012


`

31-03-2011


`

Devegmet®eer - 14 Dev³e Dee³eSCHEDULE 14 OTHER INCOME

I. keÀceerMeve, efJeefvece³e Deewj oueeueer Commission, Exchange and Brokerage 1591966 1428482

II. efJeefveOeeveeW kesÀ efJe¬eÀ³e hej ueeYe Profit On Sale Of Investments 362086 259197

IeìeFS : efJeefveOeeveeW kesÀ efJe¬eÀ³e hej neefve Less: Loss on Sale of Investments 15281 346805 18998 240199

III. Yetefce SJeb YeJeve leLee Dev³e Deeeqmle³eeW kesÀ efJe¬eÀ³e hej ueeYe / (neefve) (Meg×) Profit /(Loss) on Sale of Land, Buildings and other Assets (NET)

(3231) (3831)

IV. efJeosMeer efJeefvece³e uesve-osve hej ueeYe (Meg×) Profit On Foreign Exchange Transactions (NET)

822141 523550

V. efJeosMeeW/Yeejle ceW eqmLele Deveg<ebefie³eeW/kebÀheefve³eeW/meb³egÊeÀ GÐeceeW mes ueeYeebMe Deeefo kesÀ ©he ceW Dee|pele Dee³e Income Earned by Way of Dividends Etc. From Subsidiaries / Companies

and /or Joint Ventures Abroad/ in India

359983 278178

VI. efJeefJeOe Dee³e Miscellaneous Income 2704038 2871831

pees[ TOTAL 5821702 5338409

Devegmet®eer - 15 J³e³e efkeÀ³ee ie³ee y³eepeSCHEDULE 15 INTEREST EXPENDED

I. efve#esheeW hej y³eepe Interest on Deposits 45281960 31173754

II. Yeejleer³e efj]peJe& yeQkeÀ/Deblej-yeQkeÀ GOeejeW hej y³eepe Interest on Reserve Bank of India/Inter Bank Borrowings

177526 80294

III. Dev³e Others 1471765 1447593

pees[ TOTAL 46931251 32701641

Devegmet®eer - 16 heefj®eeueveiele J³e³eSCHEDULE 16 OPERATING EXPENSES

I. keÀce&®eeefj³eeW keÀes Yegieleeve Deewj GvekesÀ efueS J³eJemLee Payments to and Provisions for Employees

7146753 6881958

II. efkeÀje³ee, keÀj Deewj efyepeueer Rent, Taxes and Lighting 977616 809150

III. cegêCe Deewj uesKeve-meeceie´er Printing and Stationery 125450 117902

IV. efJe%eeheve Deewj he´®eej Advertisement and Publicity 82685 163526

V. yeQkeÀ keÀer mecheefle hej DeJe#e³eCe Depreciation on Bank's Property 355981 305512

VI. efveosMekeÀeW keÀer HeÀerme, YeÊes Deewj J³e³e Directors Fees, Allowances and Expenses 16812 10433

VII. uesKee hejer#ekeÀeW keÀer HeÀerme Deewj J³e³e (MeeKee kesÀ uesKee-hejer#ekeÀeW meefnle) Auditors Fees and Expenses (Including Branch Auditors)

102053 93934

VIII efJeefOe he´Yeej Law Charges 56874 48771

IX. [ekeÀ Ke®e&, leej Deewj ìsueerHeÀesve Deeefo Postage, Telegrams, Telephones etc 322143 286245

X. cejccele Deewj Devegj#eCe Repairs and Maintenance 182749 165609

XI. yeercee Insurance 673526 563750

XII. Dev³e J³e³e Other Expenditure 1504808 1287372

pees[ TOTAL 11547450 10734162

31 cee®e&, 2012 keÀes meceeHle Je<e& kesÀ efueS ueeYe SJeb neefve uesKee mes mebyebefOele Devegmetef®e³eebSCHEDULES FORMING PART OF PROFIT & LOSS ACCOUNT FOR THE YEAR ENDED 31st MARCH 2012




Devegmet®eer 17

cenlJehetCe& uesKeebkeÀve veerefle³eeb17.1 uesKeebkeÀve keÀe DeeOeejyeQkeÀ keÀer uesKeebkeÀve efJeJejefCe³eeb, peye lekeÀ keÀneR Dev³eLee GuuesKe ve nes, uesKeebkeÀve kesÀ Ghe®e³e DeeOeej hej SsefleneefmekeÀ ueeiele mebkeÀuhevee kesÀ Debleie&le lew³eej keÀer ieF& nQ Deewj Yeejle ceW mJeerke=Àle ceevekeÀ uesKeebkeÀve hejbhejeDeeW (peer.S.S.heer) kesÀ meYeer YeeweflekeÀ ceeveob[eW kesÀ Deveg©he nQ, efpemeceW heÝeeJeer meebefJeefOekeÀ heéJeOeeve, Yeejleer³e efjpeJe& yeQkeÀ Üeje efveOee&efjle efve³eb$ekeÀ ceeveob[ / efoMeeefveosMe, ueeiet nesves keÀer meercee lekeÀ, Fbeqmììîetì Dee@HeÀ ®eeì&[ SkeÀeGbìWì Dee@HeÀ Fbef[³ee (DeeF&.meer.S.DeeF&) Üeje peejer uesKeebkeÀve ceevekeÀ Deewj Yeejle ceW yeQeEkeÀie GÐeesie ceW meeceev³e ©he ceW he´®eefuele he´LeeSb Meeefceue nQ.17.2 DevegceeveeW keÀe Ghe³eesiepeer.S.S.heer kesÀ Devegmeej efJeÊeer³e efJeJejefCe³eeb lew³eej keÀjves kesÀ efueS heýebOeve keÀes efJeÊeer³e efJeJejefCe³eeW keÀer leejerKe keÀes oMee&³eer ieF& Deeeqmle³eeW Deewj os³eleeDeeW (DeekeÀeqmcekeÀ os³eleeSb meefnle) keÀer jkeÀce leLee efjheesì& keÀer DeJeefOe kesÀ efueS metef®ele Dee³e Deewj J³e³e kesÀ efueS kegÀue DeekeÀueve Deewj OeejCee yeveeves keÀer DeeJeM³ekeÀlee nesleer nw. heýebOeve ³en efJeéeeme jKelee nw efkeÀ efJeÊeer³e efJeJejefCe³eeW keÀer lew³eejer ceW Ghe³eesie efkeÀS ieS Devegceeve efJeJeskeÀhetCe& Deewj meblegefuele nw.17.3 efJeefveOeevekeÀ. JeieeakeÀjCe keÀe DeeOeejYeejleer³e efj]peJe& yeQkeÀ kesÀ efoMeeefveoxMeeW kesÀ Devegmeej mecemle efJeefveOeeveeW keÀes leerve ÞesefCe³eeW ceW DeLee&led i) heefjhekeÌJelee lekeÀ Oeeefjle ii) efJe¬eÀ³e nsleg GheueyOe Deewj iii) J³eeheej nsleg Oeeefjle ceW Jeieeake=Àle efkeÀ³ee ie³ee nw leLee uesKeeW ceW GvnW í ÞesefCe³eeW ceW cetu³eneme heéJeOeeve kesÀ yeeo efveJeue cetu³e hej he´keÀì efkeÀ³ee ie³ee nw.Ke. cetu³e-efveOee&jCeefJeefveOeeveeW keÀe cetu³e-efveOee&jCe Yeejleer³e efj]peJe& yeQkeÀ kesÀ efoMeeefveoxMeeW kesÀ Devegmeej efvecveefueefKele ©he ceW efkeÀ³ee peelee nwëDeeOeej`heefjhekeÌJelee lekeÀ Oeeefjle'Fme ÞesCeer kesÀ Debleie&le Oeeefjle efJeefveOeeveeW keÀes yeefn³eeW ceW GvekeÀer Depe&ve ueeiele hej Deeies ues pee³ee ie³ee nw. ³eefo keÀesF& heérefce³ece Depe&ve hej Deoe efkeÀ³ee ie³ee nw lees Jen meerOeer jsKee he×efle kesÀ he´³eesie mes heefjMeesefOele efkeÀ³ee ie³ee nw.èfye¬eÀer kesÀ efueS GheueyOe' leLee `J³eeheej kesÀ efueS Oeeefjle'Fve efJeefveOeeveeW keÀes yeepeej kesÀ efueS hen®eeve keÀjkesÀ Deueie jKee peelee nw. he´l³eskeÀ í ÞesefCe³eeW kesÀ efueS cetu³eÛeme/heefjJeOe&ve keÀes efceuee efue³ee ie³ee nw. he´l³eskeÀ ÞesCeer kesÀ efueS efveJeue cetu³eÛeme ³eefo keÀesF& nes, keÀe heéJeOeeve efkeÀ³ee ie³ee nw, efkeÀvleg efveJeue DeefOecetu³eve keÀes íesæ[ efo³ee ie³ee nw.ie. keÀe³e&efJeefOeyeQkeÀ kesÀ meYeer efveJesMeeW keÀe cetu³eebkeÀve efve³eefcele ©he ceW Deewmele ueeiele efJeefOe mes efkeÀ³ee peelee nw. efveJesMe kesÀ ceeceues ceW Gef®ele heefleYetefle³eeW kesÀ yeepeej cetu³e, efye¬eÀer kesÀ efueS GheueyOe Deewj J³eeheej kesÀ efueS Oeeefjle ÞesefCe³eeW meefnle keÀes ceev³elee heehle mìe@keÀ SkeÌme®esvpe kesÀ yeepeej YeeJe ojeW DeLeJee Yeejleer³e efj]peJe& yeQkeÀ keÀer cetu³e-met®eer kesÀ DeeOeej hej efue³ee ie³ee nw.peneB yeepeej YeeJe GheueyOe ve nes Deewj iewj metef®ele heéfleYetefle³eeW kesÀ ceeceues ceW cetu³e keÀe efveOee&jCe Yeejleer³e heéLeefcekeÀ efJe¬esÀlee mebIe Üeje efve³ele Dee³e-cegêe yeepeej Deewj Yeejleer³e he´³eglheVeer mebIe kesÀ meeLe meb³egÊeÀ ©he mes Ieesef<ele cetu³e/heefjhekeÌJelee Dee³e hej leLee SDeejmeer /Smemeer keÀer c³eg®etDeue HebÀ[ keÀer ³etefveìeW/SmeDeej kesÀ efveJeue Deeeqmle cetu³e SJeb kebÀheefve³eeW kesÀ Mes³ejeW kesÀ efveJeue yener cetu³e kesÀ DeeOeej hej efkeÀ³ee peelee nw.#es$eer³e ieeceerCe yeQkeÀeW ceW Mes³ej hetbpeer peceejeefMe³eeW meefnle efJeefveOeeve Deewj Kepeevee efyeue, JeeefCep³e he$e, ieeceerCe FbHeÀemìkeÌ®ej efJekeÀeme yeeBC[ keÀe cetu³eve ®eefuele ueeiele hej efkeÀ³ee ie³ee nw.Ie. Dee³e efveOee&jCe SJeb efJeJeskeÀhetCe& ceeveov[yeQkeÀ ves Yeejleer³e efj]peJe& yeQkeÀ Üeje mece³e mece³e hej meYeer efveJesMeeW kesÀ Deeeqmle JeieeakeÀjCe, Dee³e efveOee&jCe SJeb efJeefveOeeveeW kesÀ heéJeOeeve kesÀ mebyebOe ceW lew³eej efkeÀS ieS efJeJeskeÀhetCe& ceeveob[eW keÀe Devegheeueve efkeÀ³ee nw.

SCHEDULE – 17

SIGNIFICANT ACCOUNTING POLICIES

17.1 BASIS OF ACCOUNTING

The Bank’s financial statements are prepared under the historical cost convention, on accrual basis of accounting, unless otherwise stated and conform in all material aspects to Generally Accepted Accounting Principles (GAAP) in India, which comprise applicable statutory provisions, regulatory norms/guidelines prescribed by Reserve Bank of India (RBI), Accounting Standards issued by the Institute of Chartered Accountants of India (ICAI), to the extent applicable and generally the practices prevailing in the banking industry in India.

17.2 USE OF ESTIMATES

The preparation of financial statements in conformity with GAAP requires the management to make estimates and assumptions considered in the reported amounts of assets and liabilities (including contingent liabilities) as of the date of the financial statements and the reported income and expenses during the reporting period. Management believes that the estimates used in the preparation of the financial statements are prudent and reasonable.

17.3 INVESTMENTS

A Basis of Classification

Investments have been categorized as per guidelines of Reserve Bank of India (i) Held to Maturity, (ii) Available for Sale (iii) Held for Trading and are disclosed in the accounts under six classifications at the value net of depreciation provision thereon.

B Valuation

Investments are valued as per Reserve Bank of India guidelines in the following manner:

Basis:

‘Held to Maturity’

Investments held under this category are carried in books at their acquisition cost. Premium, if any, paid on acquisition is amortized using straight line method.

‘Available for Sale’ and ‘Held for Trading’

These Investments are marked to market scrip wise. Depreciation/Appreciation for each of six classifications is aggregated; net depreciation, if any, for each classification is provided for, but net appreciation is ignored.

C Methodology

All investments of bank are valued consistently on Average Cost Method. Market value of quoted securities in case of Investments included in the Àvailable for Sale’ and `Held for Trading’ categories is taken based on market quotations of recognized stock exchange/s or price list of Reserve Bank of India.

The value in case of unquoted securities and securities where market quotes are not available, is determined based on Prices / Yield to Maturity declared by Primary Dealers Association of India jointly with Fixed Income Money Market and Derivatives Association of India and Net Asset Value in case of units of Mutual Funds / SRs of ARCs / SCs and Net Book Value in case of Shares of Companies.

Treasury Bills, Commercial Papers, Rural Infrastructure Development Funds and Investments including Share Capital Deposits in Regional Rural Banks are valued at carrying cost.

D INCOME RECOGNITION AND PRUDENTIAL NORMS

Bank follows the prudential norms formulated by Reserve Bank of India, from time to time, as to Asset Classification of all Investments, Income Recognition and Provisioning on such Investments.



efJeefveOeeve uesveosveeW hej keÀceerMeve, oueeueer, Kebef[le DeJeefOe kesÀ y³eepe Deeefo keÀes uesves-osves kesÀ Je<e& ceW ueeYe neefve uesKes ceW veeces / pecee efkeÀ³ee ie³ee nw.heefjhekeÌJelee lekeÀ Oeeefjle ÞesCeer kesÀ lenle efJeefveOeeveeW ceW mes efJeefveOeeveeW keÀer efye¬eÀer mes ngS ueeYe keÀes neefve uesKes ceW efue³ee peelee nw Deewj GmekesÀ yeeo Deejef#ele hetbpeer Keeles ceW efJeefve³eesefpele efkeÀ³ee peelee nw, peyeefkeÀ efye¬eÀer hej neefve keÀes ueeYe SJeb neefve Keeles ceW meceeefnle efkeÀ³ee peelee nw.17.4 DeefiećekeÀ) yeQkeÀ ves Deeeqmle JeieeakeÀjCe Dee³e efveOee&jCe Deewj Deefieće kesÀ efueS heéJeOeeveerkeÀjCe kesÀ mebyebOe ceW Yeejleer³e efj]peJe& yeQkeÀ Üeje mece³e - mece³e hej efveOee&efjle efJeJeskeÀmeccele ceeveob[eW keÀe DevegmejCe efkeÀ³ee nw leLee leovegmeej meYeer DeefiećeeW keÀes ceevekeÀ, GheceevekeÀ, mebefoiOe SJeb DeMeesO³e Deeeqmle kesÀ ©he ceW Jeieeake=Àle efkeÀ³ee ie³ee nw.Ke) Deefieće Sve.heer.S. KeeleeW kesÀ efueS heéJeOeeve kesÀ meeLe oMee&S ieS nQ. Sve.heer.S KeeleeW kesÀ mebyebOe ceW hegveie&efþle KeeleeW kesÀ Gef®ele cetu³e ceW efiejeJeì kesÀ yeoues ceW heéJeOeeve, efJeefJeOe Keeles ceW Mes<e, heéhle [er.DeeF&.meer.peer.meer oeJes/ F&.meer.peer.meer oeJes Deewj mecee³eespeve nesves lekeÀ Deefvee|Cele jKes ieS , DeebefMekeÀ Yegieleeve heéhle Deewj G®eble Keeles ceW jKee ie³ee.ie) ceevekeÀ Deeeqmle³eeW kesÀ efueS efJeJeskeÀmeccele ceeveob[eW kesÀ DevegmejCe ceW meeceev³e heeJeOeeve efkeÀS ieS nQ. ceevekeÀ Deeeqmle³eeW hej heeJeOeeve Deewj Sve.heer.S KeeleeW keÀer efye¬eÀer ceW DeefleefjÊeÀ heeJeOeeve legueve he$e keÀer Devegmet®eer meb. 5 ceW ‘Dev³e os³eleeSb leLee heeJeOeeve’ ceW Meeefceue efkeÀS peeles nQ.Ie) SveheerS KeeleeW ceW keÀer ieF& Jemetueer meJe&he´Lece yekeÀe³ee cetueOeve ceW mecee³eesefpele keÀer peeleer nw SJeb DeefOeMes<e jeefMe ³eefo keÀesF& nes, lees Gmes Dee³e ceevee peelee nw.*) Deeeqmle hegvee|vecee&Ce kebÀheveer (S.Deej.meer.)/heéfleYeteflekeÀjCe kebÀheveer (Sme.meer.)/yeQkeÀeW/efJeÊeer³e mebmLeeDeeW/SveyeerSHeÀmeer keÀes yes®eer ieF& efJeÊeer³e mebheefÊe³eeW kesÀ ceeceueeW ceW ³eefo efye¬eÀer cetu³e efveJeue yener cetu³e (Sve.yeer.Jeer.) DeLee&led yener cetu³e-heéJeOeeve mes keÀce nw lees Gmes ueeYe SJeb neefve Keeles ceW [sefyeì efkeÀ³ee ie³ee nw. ³eefo efye¬eÀer cetu³e efveJeue yener cetu³e mes DeefOekeÀ nw lees heéJeOeeve keÀer DeefOekeÀ jeefMe keÀes he´l³eeJee|lele keÀjves kesÀ yepee³e GmekeÀe Ghe³eesie Deeeqmle S.Deej.meer/Sme.meer/yeQkeÀeW/SHeÀ.DeeF&/Sve.yeer.SHeÀ. meer keÀes yes®eer ieF& Dev³e efJeÊeer³e Deeeqmle³eeW ceW nesves Jeeueer neefve keÀer YejheeF& nsleg efkeÀ³ee peeSiee.17.5 De®eue Deeeqmle³eeb Deewj cetu³eÛemekeÀ) eqmLej Deeeqmle³eeW keÀe GuuesKe ,kegÀískeÀ heefjmejeW keÀes íesæ[keÀj efpevnW hegvecet&u³eebefkeÀle jkeÀce hej oMee&³ee ie³ee nw, SsefleneefmekeÀ ueeiele hej efkeÀ³ee peelee nw.Ke) heefjmej ceW keÀeflehe³e mebheefÊe³eeW mes mebyebefOele Yetefce keÀer Ssmeer ueeiele Meeefceue nw efpemes Deueie veneR efkeÀ³ee pee mekeÀlee nw.ie) keÀch³etìj ne[&Jes³ej pees 01.04.2000 mes henues Kejeros ie³es nQ, hej 25% heéfleJe<e& keÀer oj mes [yu³et. [er. Jeer. efJeefOe mes cetu³eÛeme ueiee³ee peelee nw peyeefkeÀ keÀch³etìj ne[&Jes³ej efpevekeÀes 01.04.2000 keÀes ³ee GmekesÀ yeeo Kejeroe ie³ee nw Gve hej cetu³eÛeme keÀer meerOeer jsKee efJeefOe mes 33.33% heéfleJe<e& keÀer oj mes cetu³eÛeme ueiee³ee peelee nw. Mes<e hej Dee³ekeÀj efve³ece 1962 kesÀ Debleie&le efveOee&efjle oj hej Ieìs ngS cetu³e ([yu³et.[er.Jeer.) efJeefOe mes cetu³eneme ueiee³ee peelee nw.Ie) Je<e& kesÀ 30 efmelebyej lekeÀ eqmLej Deeeqmle³eeW ceW heefjJeIe&ve hej cetu³e neme keÀes hetCe& oj hej ueiee³ee ie³ee nw Deewj GmekesÀ yeeo efkeÀS ieS heefjJeOe&veeW hej cetu³eneme DeeOeer oj hej ueiee³ee ie³ee nw.[.) heÆeOeeefjle Yetefce keÀer ueeiele keÀe heefjMeesOeve, heÆs keÀer DeJeefOe nsleg efkeÀ³ee ie³ee nw.®e) hegvecet&u³eebefkeÀle efnmmes hej ueiee³ee ie³ee DeJe#e³eCe hegvecet&u³eebkeÀve Deejef#eefle uesKee hej heÝeeefjle efkeÀ³ee ie³ee nw.í) kebÀh³etìj mee@hìJes³ej Ke®eeX keÀes Decetle& Deeeqmle³eeb ceevee ie³ee nw leLee Gvns heeb®e Je<eex kesÀ yeeo heefjMeesefOele efkeÀ³ee ie³ee nw, efpemes Gve Deeeqmle³eeW keÀe Ghe³eesieer Deee|LekeÀ peerJeve ceevee peelee nw.pe) eqmLej Deeeqmle³eeW ceW heíeefleMeerue keÀe³e& mes mebyebefOele hetBpeer Meeefceue nw.17.6 Dehemeeceev³e Deeeqmle³eeëeqmLej Deeeqmle³eeW keÀer ³eefo keÀesF& Dehemeeceev³e Deeeqmle³eeb nes, uesKeebkeÀve ceevekeÀ 28 -Dehemeeceev³e Deeeqmle³eeb, DeeF&meerSDeeF& Üeje peejer efveosMeeW kesÀ Devegmeej efnmeeye ceW efue³ee peelee nw Deewj ueeYe Deewj neefve Keeles keÀes heÝeeefjle efkeÀ³ee peelee nw.

Commission, brokerage, broken period interest on investment transactions are debited and /or credited to Profit and Loss Account in the year of transaction.

Profit on sale of investments under the category “Held to Maturity” is taken to Profit and Loss Account and thereafter appropriated to “Capital Reserve Account” whereas loss on sale of Investments is recognized in the Profit & Loss Account.

17.4 ADVANCES

A) Bank follows the prudential norms formulated by Reserve Bank of India, from time to time, as to Asset Classification, Income Recognition and Provisioning thereon. Accordingly, all advances are being classified into Standard, Sub-standard, Doubtful and Loss Assets.

B) Advances are stated net of provisions for Non Performing Assets, provision in lieu of diminution in the fair value of Restructured Accounts, Balance in Sundries Account in respect of NPA accounts, DICGC/ECGC Claims received and held pending adjustment, part payment received and kept in Suspense Account.

C) A general provision for Standard Assets is made in conformity with the prudential norms. Provision on Standard Assets and excess Provision on Sale of NPA accounts are included in ‘Other Liabilities and Provisions’ in Schedule 5 to the Balance Sheet.

D) Recoveries in Non Performing Advances are first appropriated towards principal outstanding and surplus, if any, is recognized as income.

E) In case of sale of financial assets to the Asset Reconstruction Company (ARC) / Securitisation Company (SC)/ Banks/ FIs / NBFCs at a price below the Net Book Value (NBV), i.e. Book Value Less Provision held, the shortfall is debited to the Profit and Loss Account and in case of sale at a value higher than the NBV, the excess provision is not being reversed but is kept for utilization to meet the shortfall/loss on account of sale of other financial assets to ARC/SC/Banks/FIs/NBFCs.

17.5 FIXED ASSETS & DEPRECIATION

A) Fixed assets are stated at historical cost except certain premises, which have been stated at revalued amount.

B) Premises also include cost of land in some of the properties where the same could not be segregated.

C) Depreciation is charged on Written Down Value (W.D.V.) Method at the rates prescribed under the Income Tax Rules, 1962 except that the Computer Hardware purchased before 01.04.2000 are depreciated @ 25% p.a. on W.D.V. Method and those purchased on or after 01.04.2000 are depreciated @ 33.33% on Straight Line Method.

D) Depreciation on additions to fixed assets made up to 30th September of the year is provided at full rate and on additions made thereafter, at half the rate.

E) Cost of leasehold land is amortized over the period of lease.

F) Depreciation attributable to revalued portion is charged to the Revaluation Reserve Account.

G Computer Software Expenses are considered as Intangible Assets and are amortized over a period of five years, which is considered as useful economic life of such assets.

H Fixed Assets include Capital Work-in-Progress.

17.6 IMPAIRMENT OF ASSETS

Impairment loss, if any, on Fixed Assets is recognised in accordance with the AS 28 - Impairment of Assets, issued by ICAI and charged to Profit and Loss Account.



17.7 heÆeOeeefjlee uesKeebkeÀveheefj®eeueveiele heÆe hej efueS ieS Deeeqmle³eeW kesÀ efueS heÆs keÀe Yegieleeve , heÆs kesÀ DeJeefOe kesÀ oewjeve uesKeebkeÀve ceevekeÀ 19 -heÆe, DeeF&.meer.S.DeeF& Üeje peejer efveosMeeW kesÀ DevegmejCe ceW ueeYe Deewj neefve Keeles kesÀ efnmeeye ceW efue³ee peelee nw.

17.8 iewj-yeQeEkeÀie Deeeqmle³eebiewj-yeQeEkeÀie Deeeqmle³eeW keÀe GuuesKe ueeiele hej efkeÀ³ee peelee nw.

17.9 jepemJe efveOee&jCei) meeKe he$e / yeQkeÀ ieejbefì³eeW / mejkeÀejer keÀejesyeej/ yeercee hee@efueefme³eeW / c³et®egDeue HebÀ[ GlheeoeW kesÀ efJelejCe hej keÀceerMeve, uee@keÀj efkeÀje³ee, keÀj keÀer Jeehemeer hej y³eepe, ueeYeebMe, c³et®egDeue HebÀ[eW keÀer FkeÀeF³eeW hej Dee³e, efkeÀje³ee Dee³e leLee efJeefYeVe pecee KeeleeW hej mesJee heÝeej keÀes Jemetueer kesÀ DeeOeej hej efue³ee peelee nw .

ii) iewj efve<heeokeÀ $eÝCeeW SJeb DeefiećeeW hej y³eepe/ ítì Deewj DeefiećeeW / efveJesMe keÀe efveOee&jCe Yeejleer³e efjpeJe& yeQkeÀ kesÀ efJeJeskeÀhetCe& efoMee efveosMeeW kesÀ Devegmeej Jemetueer keÀer meercee lekeÀ efkeÀ³ee peelee nw.

iii) yeÆs Keeles [eues ie³es DeefiećeeW / efJeefveOeeveeW ceW ngF& Jemetueer keÀes efJeefJeOe Dee³e kesÀ ©he ceW uesKeebefkeÀle efkeÀ³ee pee jne nw.

iv) G®eble heéeqhle³eeW ceW 5 Je<eeX mes DeefOekeÀ keÀer DeJeefOe lekeÀ heæ[s iewj oeJeeke=Àle pecee Mes<eeW keÀes èfJeefJeOe Dee³e' kesÀ ©he ceW ceevee pee jne nw. FmekesÀ he½eeled kesÀ oeJes, ³eefo ieénkeÀeW keÀes kegÀí Deoe efkeÀS ieS nQ lees Gmes Yegieleeve Je<e& ceW J³e³e kesÀ ©he ceW heÝeeefjle efkeÀ³ee peelee nw.

17.10 J³e³e keÀe efnmeeye

(i) Yeejleer³e efjpeJe& yeQkeÀ kesÀ heefjhe$e efoveebkeÀ 22 Deiemle 2008 kesÀ DevegmejCe ceW, efoveebkeÀ 22.08.2008 keÀes ³ee GmekesÀ yeeo heefjhekeÌJe Deewj DeoÊe meeJeefOe pecee jeefMe³eeW hej os³e y³eepe keÀe efnmeeye ye®ele yeQkeÀ oj hej Ghe®e³e DeeOeej hej efo³ee ie³ee nw.

(ii) Mes³ejeW, yeeb[eW Deeefo kesÀ efveie&ce kesÀ J³e³e keÀes efpeme Je<e& ceW J³e³e efkeÀ³ee ie³ee Gme Je<e& ceW efnmeeye ceW efue³ee peelee nw.

(iii) Jeeo oe³ej KeeleeW kesÀ ceeceueeW ceW efJeefOekeÀ J³e³eeW keÀes ueeYe SJeb neefve uesKes ceW [euee peelee nw.

(iv) mJeweq®íkeÀ mesJeeefveJe=Êe ³eespevee(Jeer.Deej.Sme) hej Ke®e& jkeÀce keÀes Yegieleeve Jeeues Je<e& ceW Meeefceue efkeÀ³ee peelee nw.

17.11 efJeosMeer efJeefvece³e ojeW ceW heefjJele&veeW keÀe heÝeeJe

keÀ) yekeÀe³ee Jeeoe efJeosMeer cegêe mebefJeOeeDeeW meefnle efJeosMeer cegêe ceewefêkeÀ ceoeW keÀe cetu³eebkeÀve Yeejleer³e efJeosMeer cegêe J³eeheejer mebIe (HesÀ[eF& ) Üeje Je<ee&vle ceW peejer ojeW hej efkeÀ³ee peelee nw leLee Fme he´keÀej kesÀ hegve&cetu³eebkeÀve kesÀ HeÀuemJe©he nesves Jeeues ueeYe SJeb neefve keÀes ueeYe SJeb neefve uesKeeW ceW oMee&S nw.

Ke) efJeosMeer cegêe iewj - ceewefêkeÀ ceoW pees SsefleneefmekeÀ ueeiele kesÀ Devegmeej efueS ieS nQ, uesve osve keÀer leejerKe keÀes efJeefvece³e oj hej oMee&S nQ.

ie) ieejbefì³eeW, meeKe he$eeW, mJeerke=Àefle³eeW, hejebkeÀveeW Deewj efJeosMeer cegêe keÀer Dev³e yeeO³eleeDeeW keÀes Yeer legueve he$e ceW oMee&ves nsleg Je<ee&vle ceW HesÀ[eF& Üeje peejer ojeW hej hegve&cetu³eebefkeÀle efkeÀ³ee ie³ee nw.

Ie) Dee³e SJeb J³e³e mes mebyebefOele ceoeW keÀes uesve-osve keÀer efleefLe keÀes he´®eefuele efJeefvece³e ojeW hej efveOee&efjle efkeÀ³ee ie³ee nw.

17.12 keÀce&®eejer ueeYe

iesp³egìer, heWMeve SJeb mesJeeefveJe=efÊe nesves hej os³e DeJekeÀeMe vekeÀoerkeÀjCe ; leLee Dev³e keÀce&®eejer megefJeOeeSb , DeeF& meer S DeeF& Üeje peejer S.Sme 15[Deej] uesKee ceevekeÀeW keÀer Dehes#ee Devegmeej yeerceebefkeÀle cetu³eebkeÀve kesÀ Devegmeej ueeYe Deewj neefve Keeles keÀes heYeeefjle keÀer peeleer nQ. efJeÐeceeve keÀce&®eeefj³eeW Üeje efÜleer³e heWMeve efJekeÀuhe efoS peeves leLee ies®³etìer meercee ` 3.50 ueeKe mes ` 10 ueeKe lekeÀ ye{eS peeves kesÀ keÀejCe ngF& os³elee, Yeejleer³e efjpeJe& yeQkeÀ kesÀ heefjhe$e meb

17.7 LEASE ACCOUNTING

Lease payments for assets taken on operating lease are recognized in the Profit & Loss Account over the lease term in accordance with AS 19 – Leases, issued by ICAI.

17.8 NON BANKING ASSETS

Non Banking Assets are stated at cost.

17.9 REVENUE RECOGNITION

i Commission on Letters of Credit/ Bank Guarantees / Government Business / Distribution of Insurance Policies/ Mutual Fund Products; Locker Rent, Interest on Refund of Taxes, Dividend, Income on Units of Mutual Funds, Rental Income, and Service Charges on various Deposit Accounts are recognized on realization basis.

ii Interest/Discount on Non-Performing Loans & Advances/ Investments is recognized to the extent realized as per the prudential guidelines of RBI.

iii Recoveries in Written Off Advances / Investments are being accounted for as ‘Miscellaneous Income’.

iv Unclaimed credit balances lying in Suspense Receipts Account for more than five years are being considered as ‘Miscellaneous Income’. Subsequent claims, if any paid to the customers are charged to expenses in the year of payment.

17.10 RECOGNITION OF EXPENSES

i Pursuant to RBI Circular dated 22nd August, 2008, interest payable on matured and unpaid Term Deposits is provided on accrual basis on Saving Bank Rate on deposits matured on or after 22.08.2008.

ii Expenses on the issue of shares, bonds etc. are recognized in the year of incurrence

iii Legal Expenses in case of Suit Filed Accounts are charged to Profit and Loss Account.

iv Expenditure on Voluntary Retirement Scheme [VRS] is recognized in the year of payment.

17.11 EFFECTS OF CHANGES IN FOREIGN EXCHANGE RATES

A) Foreign Currency monetary items including outstanding forward exchange contracts in foreign currency are valued at the year-end on the rates issued by Foreign Exchange Dealers’ Association of India (FEDAI) and the resultant profit/loss arising out of such revaluation is accounted for in the Profit & Loss Account.

B) Foreign Currency non-monetary items which are carried in terms of historical cost, are reported at the exchange rate on the date of transaction.

C) Guarantees, letters of credit, acceptances, endorsements and other obligations in foreign currency are also revalued at the year-end on the rates issued by FEDAI for the purpose of Balance Sheet exposure.

D Income and Expenditure items are recognized at the exchange rates prevailing on the date of transaction.

17.12 EMPLOYEE BENEFITS

Gratuity, Pension and Leave Encashment payable on retirement; and other employee benefits are charged to Profit & Loss Account as per actuarial valuation as required by AS 15 [R] issued by ICAI. The liability on account of exercise of second pension option by the existing employees, and enhancement in gratuity limit from ` 3.50 lacs to ` 10 lacs, is amortized in five years starting from



[eryeerDees[er.meb.yeerheer.yeermeer.80/21.04.018/2010-11 efoveebkeÀ 09 HeÀjJejer 2011 kesÀ Devegmeej efJeÊe Je<e& 2010-11 mes 5 Je<e& ceW heefjMeesefOele keÀer peeSieer.17.13 Dee³e hej keÀjJele&ceeve keÀj kesÀ efueS heéJeOeeve ueeiet keÀj keÀevetve , v³eeef³ekeÀ Iees<eCeeDeeW/ efJeefOekeÀ celeeW leLee hetJe& efveOee&jCeeW kesÀ DeeOeej hej ieCevee keÀer ieF& jeefMe hej ueeiet keÀj keÀer oj keÀe he´³eesie keÀjles ngS efkeÀ³ee ie³ee nw.DeemLeefiele keÀj keÀer hen®eeve SkeÀ DeJeefOe ceW GlheVe keÀj mes Dee³e Deewj uesKeebkeÀve Dee³e kesÀ yeer®e kesÀ Deblej keÀes oMee&vesJeeueer Deewj SkeÀ ³ee DeefOekeÀ leovevlej DeblejeueeW ceW heéfleieeceer keÀer #ecelee kesÀ DeeOeej hej keÀer peeleer nw. DeemLeefiele keÀj Deeeqmle³eeW Deewj os³eleeDeeW keÀer ieCevee DeefOeefve³eefcele ³ee legueve he$e leejerKe lekeÀ DeefOeefve³eefcele keÀj ojeW Deewj keÀj efJeefOe³eeW kesÀ he´³eesie mes keÀer peeleer nw.17.14 heéJeOeeveeW, DeekeÀeqmcekeÀ os³eleeSb Deewj DeekeÀeqmcekeÀ Deeeqmle³eebkeÀ. uesKeebkeÀve ceevekeÀ 29- DeeF&.meer.S.DeeF& Üeje peejer heéJeOeeveeW, DeekeÀeqmcekeÀ os³eleeDeeW Deewj DeekeÀeqmcekeÀ Deeeqmle³eeW kesÀ Devegmeej, yeQkeÀ leYeer heéJeOeeveeW keÀes hen®eevelee nw peye hetJe& efkeÀmeer Ieìvee kesÀ keÀejCe Gmes Jele&ceeve ceW keÀesF& yeeO³elee nes, ³en mebYeeJevee nes mekeÀleer nw efkeÀ mebmeeOeveeW kesÀ yee|nieceve mes yeeO³elee keÀe efveheìeve nes peeS Deewj yeeO³elee keÀer jkeÀce keÀe efJeéemle Devegceeve ueiee³ee pee mekeÀlee nw.Ke. DeekeÀeqmcekeÀ os³eleeDeeW keÀe he´keÀìve Ssmes ceeceues ceW efkeÀ³ee peelee nw peye Jele&ceeve ³ee YeefJe<³e ceW yeeO³elee nw Deewj ³en mebYeeJevee veneR nw efkeÀ GmekesÀ efveheìeve kesÀ efueS mebmeeOeveeW kesÀ yee|nieceve keÀer DeeJeM³ekeÀlee he[s.ie. DeekeÀeqmcekeÀ os³eleeDeeW keÀes ve ner efnmeeye ceW efue³ee nw Deewj ve ner GmekeÀe he´keÀìve efkeÀ³ee nw.Devegmet®eer - 18

uesKee Yeeie kesÀ ©he ceW efìhheefCe³eeB18.1 keÀ) cee®e& 2012 lekeÀ Deblej MeeKee uesKeeW ceW yekeÀe³ee heéfJeeqä³eeW keÀe helee ueiee efue³ee ie³ee nw Deewj GvekesÀ mecee³eespeve keÀer heefjCeeceer heéf¬eÀ³ee heíeefle hej nw.Ke) efHeÀvesefkeÀue heĆeeueer ceW mJe³eb mJeleë meblegueve neslee nw leLeeefhe kegÀí MeeKeeDeeW ceW heéjbefYekeÀ peer.Sue Meer<e& pewmes S.Deej.yeer.S®e, ceeie&mLe ceoW, G®eble heéeqhle , yeer.meer.meer.[er., Yegieleeve keÀer ieF& heWMeve, meeryeerSme ceW heefjJele&ve keÀer DeJeefOe lekeÀ Demecee³eesefpele nQ. mecee³eespeve keÀe keÀe³e& heíeefle hej nw. GmekesÀ he½eeled 10 efomebyej 2011 mes efJeefMeä Meer<e& (pees efkeÀ mJe³eb meblegueveJeeueer he´ke=Àefle kesÀ nQ) peer.Sue.Meer<e& (memheWme Yegieleeve), S.Deej.yeer.S®e, ceeie&mLe ceoW, mebhe´s<eCe, ueeYeebMe Jeejbì, Yegieleeve keÀer ieF& heWMeve, Yegieleeve efkeÀS ieS jerHebÀ[ Dee[&j, vekeÀo he´s<eCe, S.ìer.Sce. vekeÀoer) Keesues ieS nQ. veeces efueKeer peevesJeeueer veF& heéfJeeqä³eeW kesÀ efueS efJeÐeceeve yesefmekeÀ KeeleeW hej jeskeÀ ueieeF& ieF& nw Deewj yekeÀe³ee veeces heéfJeeqä³eeW keÀes mecee³eesefpele keÀjves kesÀ efueS kesÀJeue pecee heéfJeeqä³eeW keÀer Devegceefle oer ieF& nw.ie) Yeejleer³e efj]peJe& yeQkeÀ Dev³e yeQkeÀeW kesÀ meeLe Mes<e keÀe mecee³eespeve efkeÀ³ee ie³ee nw. kegÀískeÀ ceeceueeW ceW kegÀí heéfJeeqä³eeW kesÀ mecee³eespeve keÀe keÀe³e& yeekeÀer nw.Ie) Thej Jee|Cele (keÀ,Ke SJeb ie ceW ) keÀe KeeleeW hej heæ[vesJeeues heÝeeJe cenlJehetCe& veneR nw Deewj GmekeÀe meceeOeeve/meblegueve/mecee³eespeve uebefyele jnves lekeÀ helee ueieevee mebYeJe veneR nw.18.2 keÀ. Yeejleer³e efj]peJe& yeQkeÀ kesÀ mebMeesefOele efoMeeefveoxMeeW kesÀ Devegmeej, KeeleeW ceW ceevekeÀ Deeeqmle³eeW hej efvecve Devegmeej heéJeOeeve efkeÀS ieS nQ ~i) ke=Àef<e leLee ueIeg SJeb ceO³ece GÐece #es$e kesÀ hel³e#e DeefieceeW hej yekeÀe³ee $eÝCe keÀe 0.25%.ii) JeeefCeeqp³ekeÀ mLee³eer mebheoe (meerDeejF&) meskeÌìj leLee Ssmes ceeceueeW ceW peneb heefj®eeueve keÀer leejerKe ye{eF& ieF& nw, yekeÀe³ee jeefMe keÀe 1.00% .iii) efj³ee³eleer ojeW hej DeeJeeme $eÝCe leLee ceevekeÀ hegveie&efþle DeefiećeeW hej hegveie&þve keÀer leejerKe mes oes Je<e& keÀer DeJeefOe kesÀ efueS yekeÀe³ee $eÝCeeW keÀe 2.00%

iv) Dev³e meYeer DeefiećeeW (DeLee&led Ghe³eg&ÊeÀ keÀ,Ke,ie keÀes íes[keÀj) ceW yekeÀe³ee $eÝCe keÀe 0.40%

Ke) Yeejleer³e efjpeJe& yeQkeÀ keÀer he$e meb. [eryeerDees[er. yeerheer.meb. 14898/21.04.048/2011-12 efoveebkeÀ 02 Dehe´wue 2012 kesÀ DeeOeej hej DeefiećeeW

the FY 2010-11 in terms of RBI circular no: DBOD.No. BP.BC.80/ 21.04.018/2010-11 dated 09th February, 2011.

17.13 TAXES ON INCOME

Current Tax is provided using applicable tax rates on the amount worked out on the basis of applicable tax laws, judicial pronouncements / legal opinions and the past assessments.

Deferred Tax is recognised subject to consideration of prudence on timing difference, representing the difference between the taxable incomes and accounting income that originated in one period and are capable of reversal in one or more subsequent periods. Deferred Tax Assets and Liabilities are measured using tax rates and the tax laws that have been enacted or substantively enacted by the Balance Sheet date.

17.14 PROVISIONS, CONTINGENT LIABILITIES AND CONTINGENT ASSETS

A) As per AS 29 - Provisions, Contingent Liabilities and Contingent Assets issued by ICAI, the Bank recognises provisions only when it has a present obligation as a result of a past event, it is probable that an outflow of resources is expected to settle the obligation and a reliable estimate of the amount of obligation can be made.

B Contingent Liabilities are disclosed in a case when there is a present or possible obligation and it is not probable that an outflow of resources will be required to settle it.

C Contingent Assets are neither recognised nor disclosed.

SCHEDULE – 18

NOTES FORMING PART OF THE ACCOUNTS

18.1 a. Matching of entries in respect of Inter Branch transactions has been done up to March 2012 for the purpose of reconciliation, which is an ongoing process.

b. Finacle System is self-balancing. However, in some branches ‘basic’ GL heads viz ARBH, Items-in-transit, Suspense Receipts, BCCD, Pension Paid are unreconciled upto pre-migration period. The reconciliation is in progress. Subsequently, specific pointing [self balancing in nature] GL Heads [Suspense Payment, ARBH, Items-in-transit, Remittances, Dividend Warrants, Pension paid, Refund Orders paid, Cash Remittance, ATM Cash] have been opened from 10th December, 2011. Existing ‘basic’ accounts are frozen for new debits and only credits are permitted to square-off the outstanding debits.

c. Balances with Reserve Bank of India/ other banks have been reconciled except certain entries under process of reconciliation.

d. The consequential impact on the accounts of all as stated above [in a, b & c] is not material & not ascertainable pending reconciliation / balancing / adjustment.

18.2 a. Provision on standard assets has been given effect in the accounts according to revised RBI guidelines as under:

i. 0.25% of the outstanding in the direct advances to Agriculture and SME Sector

ii. 1.00% of the outstanding in Commercial Real Estate (CRE) Sector and also in cases where commencement date of operations is extended.

iii. 2.00% of the outstanding in Housing Loans @ teaser rates and Standard Restructured Advances for a period of two years from the date of restructuring.

iv. 0.40% of the outstanding in all other advances [i.e. except a, b & c above.]

b. Based on Reserve Bank of India letter DBOD.BP.No.14898/21.04.048/2011-12 April 2, 2012, the amortization



kesÀ Gef®ele cetu³e ceW Dehesef#ele cetu³eÛdeme kesÀ efueS heéJeOeeve keÀe heefjMeesOeve leLee S³ej Fbef[³ee ie´ghe (S³ej Fbef[³ee kesÀ ceeceues ceW) hegveie&efþle Deeeqmle³eeW ` 34.22 keÀjes[ kesÀ efueS DeefleefjÊeÀ heéJeOeeve keÀer DeeJeM³ekeÀlee kesÀ efueS efJeÊe Je<e& 2012 -13 keÀer he´Lece efleceener mes 8 efleceeefn³eeW kesÀ oewjeve heéJeIeeve efkeÀ³ee peeSiee.

18.3 MeeKee heýebOekeÀeW Üeje efoS ieS hećeeCe he$eeW kesÀ Devegmeej 449 iewj uesKee hejeref#ele MeeKeeDeeW kesÀ DeefiećeeW kesÀ JeieeakeÀjCe keÀes heéJeOeeveeW meefnle meeqcceefuele efkeÀ³ee ie³ee nw.

18.4 yeQkeÀ ves Fme Je<e& kesÀ ueeYe ` 803.14 keÀjesæ[ (iele Je<e& 611.63 keÀjesæ[) ceW mes ` 240.94 keÀjesæ[ (iele Je<e& ` 183.49 keÀjesæ[) keÀer jeefMe keÀes meebefJeefOekeÀ Deejef#eefle³eeW ceW, S®eìerSce ÞesCeer ceW jKes ie³es efJeefveOeevees keÀer efye¬eÀer ces mes 1.59 keÀjesæ[ (iele Je<e& ` 2.28 keÀjesæ[) keÀes hetbpeer Deejef#eefle³eeW ceW (meebefJeefOekeÀ Deejef#eefle³eeW ceW keÀj Deewj DeblejCe keÀes IeìekeÀj) Debleefjle efkeÀ³ee nw.yeQkeÀ ves Dee³ekeÀj DeefOeefve³ece 1961 keÀer Oeeje 36 (i) (viii) kesÀ DeOeerve me=efpele efJeMes<e Deejef#eefle³eeW ceW 50 keÀjes[ (efheíues Je<e& 22.00 keÀjes[) Debleefjle efkeÀS nQ. yeQkeÀ ves ®eeuet Je<e& nsleg he´mleeefJele ueeYeebMe (ueeYeebMe keÀj meefnle )` 122.05 keÀjesæ[ (iele Je<e& ` 85.53 keÀjes[) kesÀ he½eele ` 388.56 keÀjesæ[ (iele Je<e& ` 318.33 keÀjesæ[) keÀes Yeer jepemJe Deejef#eefle³eeW ceW Debleefjle efkeÀ³ee nw.

18.5 ` 9.86 keÀjesæ[ (iele Je<e& ` 9.86 keÀjes[)kesÀ oeJeeW kesÀ heéfleHeÀue ceW DeefOeie=nerle iewj yeQeEkeÀie Deeeqmle³eeb (Yetefce) hebpeerkeÀjCe nsleg ueeqcyele nQ ~

18.6 Yeejleer³e efj]peJe& yeQkeÀ kesÀ efoMeeefveoxMeeW kesÀ Devegmeej he´keÀìve Fme he´keÀej nwë

of provision required for diminution in the fair value of advances and the additional provisioning requirement for the restructured standard assets in case of Air India Group (“Air India”), amounting

to ` 34.22 crore will be provided over 8 quarters starting from the first quarter of FY 2012-13.

18.3 Classification of advances and provisioning there-against in case of 449 unaudited branches have been incorporated as certified by the Branch Managers.

18.4 The Bank has transferred ` 240.94 crore (Previous year `

183.49 crore) to Statutory Reserve out of profit of ` 803.14 crore

for the year (Previous year ` 611.63 crore) & ` 1.59 crore (Previous

year ` 2.28 crore) to Capital Reserve (Net of taxes and Transfer to Statutory Reserve) from the profit on sale of investments held

under HTM Category. The Bank has transferred ` 50.00 crore in Special Reserve created u/s 36 (1) (viii) of the Income Tax Act,

1961 (Previous Year ` 22.00 crore). The Bank has also transferred

` 388.56 crore to Revenue Reserve (Previous Year ` 318.33 crore)

after proposed dividend (inclusive of dividend tax) of 122.05 crore

(Previous Year ` 85.53 crore).

18.5 Non-banking asset (land) acquired in satisfaction of claim

amounting to ` 9.86 crore (Previous Year ` 9.86 crore) is pending for registration.

81.6 Disclosures in terms of RBI guidelines are as under:

@ Bank has issued 1,66,69,453 equity shares of ` 10/- each at

a premium of ` 80.73 to Life Insurance Corporation of India on preferential basis on 29.03.2012. As a result of this, Government of India shareholding has reduced to 55. 24% as of March 31, 2012.

keÀ. hetbpeer a. Capital:

efJeJejCe Particulars efoveebkeÀ 31.03.2012 kesÀ Devegmeej

As on 31.03.2012

efoveebkeÀ 31.03.2011 kesÀ Devegmeej

As on 31.03.2011

yesmeue - II Basel II yesmeue - II Basel II

i. meer Deej S Deej (%) CRAR (%) 11.51 13.41

ii. meer Deej S Deej - ìer³ej I hetbpeer (%)CRAR- Tier I capital (%)

8.86 9.77

iii. meer Deej S Deej - ìer³ej II hetbpeer (%) CRAR- Tier II capital (%) 2.65 3.64

Yeejle mejkeÀej keÀer Mes³ejOeeefjlee keÀe heéfleMele.Percentage of the shareholding of the Government of India

55.24% @ 58.01%

efJeJejCe ParticularsefJeÊe Je<e&

F Y 2011-12efJeÊe Je<e&

F Y 2010-11

ìer³ej II hetbpeer kesÀ ©he ceW pegìeF& ieF& ieewCe $eÝCe keÀer jeefMe (` keÀjes[ ceW)Amount of subordinated debt raised as Tier II Capital (` in crore)

0.00 0.00

G®®e ìer³ej II yeeb[ kesÀ ©he ceW pegìeF& ieF& jeefMe (` keÀjes[ ceW )Amount of Upper Tier II Bonds raised (` In crore)

0.00 0.00

veJeesvcesMeer mLee³eer $eÝCe efueKele keÀer jeefMe - ìer³ej I hetbpeer kesÀ ©he ceW pegìeF& ieF& jeefMe (` keÀjes[ ceW)Amount of Innovative Perpetual Debt Instruments - Tier I raised (` In crore)

0.00 0.00

@ yeQkeÀ ves efoveebkeÀ 29.03.2012 keÀes Yeejleer³e peerJeve yeercee efveiece keÀes DeefOeceeveer DeeOeej hej ` 10/- kesÀ 1,66,69,453 F&keÌJesìer Mes³ej, heéfle Mes³ej ` 80.73 kesÀ heérefce³ece hej peejer efkeÀS nQ. FmekesÀ keÀejCe, 31 cee®e& 2012 keÀes Yeejle mejkeÀej keÀer Mes³ej Oeeefjlee IeìkeÀj 55.24 heéfleMele jn ieF& nw.



Ke .efJeefveOeeve b. Investments:

i. ’efJeefveOeeve mebefJeYeeie'' Oeeefjlee keÀer ÞesCeerJeej eqmLeefle Fme he´keÀej nw.

The category wise position of holding of “Investment Portfolio” is as under:

(` keÀjesæ[ ceW ` in crore)

ÞesefCe³eeb Categories 31.03.2012 31.03.2011

efJeefveOeeve keÀe mekeÀue cetu³e Gross Value of Investment

keÀ.heefjhekeÌJelee lekeÀ Oeeefjle A. Held to Maturity 18490.12 15698.75

Ke. efye¬eÀer kesÀ efueS GheueyOe B. Available for Sale 4553.71 2598.96

ie. J³eeheej kesÀ efueS Oeeefjle C. Held for Trading 163.97 562.51

kegÀue Total 23207.80 18860.22

IeìeSb : cetu³eÛeme Less: Depreciation 180.15 91.31

efJeefveOeeve keÀe efveJeue cetu³e Net value of Investment 23027.65 18768.91

yeQkeÀ ves Yeejle mes yeenj keÀesF& efJeefveOeeve veneR efkeÀ³ee nw. Bank does not have any investment outside India.

ii. efJeefveOeeve hej cetu³eÛeme nsleg heéJeOeeveeW ceW Ieì -ye{

Movement of Provision for Depreciation on Investments:



DeLe Mes<e Opening Balance 91.31 65.91

peesæ[W : Je<e& kesÀ oewjeve efkeÀ³ee ie³ee heéJeOeeve Add: Provision made during the year 104.23 47.61

Ghe - ³eesie Sub-Total 195.54 113.52

IeìeSb : Je<e& kesÀ oewjeve [eues ieS yeÆs Keeles Less: Write off during the year 0.00 0.00

IeìeSb : S®eìerSce ceW Debleefjle SSHeÀSme / S®eSHeÀìer ÞesCeer kesÀ lenle efJeefveOeeve kesÀ DebefkeÀle cetu³e keÀes keÀce keÀj kesÀ mecee³eesefpele cetu³eÛemeLess: Depreciation adjusted by reducing book value of Investment under AFS/ HFT category shifted to HTM

15.39 22.21

Fefle Mes<e Closing Balance 180.15 91.31

iii. jshees / he´l³eeJee|lele jshees uesveosve REPO/Reverse REPO Transactions:

keÀ. ®eue efveefOe - mecee³eespeve megefJeOee (SueSSHeÀ) a. Liquidity Adjustment Facility (LAF)


Particulars Je<e& kesÀ oewjeve v³etvelece Mes<eMinimum

outstanding during the year

Je<e& kesÀ oewjeve DeefOekeÀlece Mes<e

Maximum outstanding

during the year

Je<e& kesÀ oewjeve owefvekeÀ Deewmele Mes<e

Daily average outstanding

during the year

31.03. 12 keÀes yekeÀe³ee Mes<e.

Balance as on 31.03. 12

jshees kesÀ Debleie&le yes®eer ieF& heéfleYetefle³eebSecurities sold under repos

i. mejkeÀejer heéfleYetefle³eeb Govt Securities

ii. keÀe@heexjsì $eÝCe heéfleYetefle³eeb Corporate Debt Securities100.00 0.00

1500.00 0.00

147.59 0.00

1500.00 0.00

he´l³eeJee|lele jshees kesÀ Debleie&le Kejeroer ieF& heéfleYetefle³eeb.Securities purchased under reverse repos

i. mejkeÀejer heéfleYetefle³eeb Govt Securities

ii. keÀe@heexjsì $eÝCe heéfleYetefle³eeb Corporate Debt Securities100.00 0.00

1000.00 0.00

33.42 0.00

0.000.00

Annual Report 2011 - 2012 | 101


Ke. Dev³e - Metv³e b. Others – NIL

iv. iewj meebefJeefOekeÀ ®eueefveefOe Devegheele efveJesMe mebefJeYeeie Non SLR Investment Portfolio:

keÀ. iewj meebefJeefOekeÀ ®eueefveefOe Devegheele efveJesMeeW keÀer peejerkeÀlee& mebj®evee. a. Issuer Composition of Non SLR Investment:

(` keÀjesæ[ ceW ` in crores)

¬eÀce mebSl.No.

peejer keÀlee&Issuer

jkeÀceAmount

efvepeer efve³eespeve keÀe

mlejExtent of

private placement

efveJesMe ÞesCeer mes keÀce Jeeueer heéfleYetefle³eeW keÀe

mlejExtent of ‘below

investment grade’ securities

iewj jseEìie Jeeueer heéfleYetefle³eeW keÀe

mlejExtent of ‘unrated’

securities

iewj met®eerye× heéfleYetefle³eeW keÀe

mlejExtent of ‘unlisted’

securities1 meeJe&peefvekeÀ #es$e kesÀ Ghe¬eÀce PSUs 308.50 184.19 0.00 0.00 0.00

2 efJeÊeer³e mebmLeeSb Fls 1891.32 1833.01 0.00 0.00 18.02

3 yeQkeÀ Banks 793.60 120.16 0.00 0.00 0.00

4 efvepeer keÀe@heexjsì Private Corporate 611.71 535.96 0.00 88.25 88.25

5 mene³ekeÀ kebÀheefve³eeb / meb³egÊeÀ GÐeceSubsidiaries/ Joint Ventures

48.32 48.32 0.00 46.92 46.92

6 Dev³e Others 49.64 49.64 0.00 0.00 0.00

7 Ghe peesæ[ Sub Total 3703.09 2771.28 0.00 135.17 153.19

8 Ieìe³eëb cetu³eÛeme nsleg efkeÀ³ee ie³ee heéJeOeeveLess: Provision held towards depreciation

99.08

9 peesæ[ Total 3604.01

Ke. iewj efve<heeokeÀ iewj -SmeSueDeej efJeefveOeeve b. Non-performing Non-SLR Investments:


y³eewje Particulars jeefMe Amount

DeLeMes<e Opening balance 56.29

Je<e& kesÀ oewjeve heefjJeOe&ve Additions during the year 0.00

Ghe³eg&ÊeÀ DeJeefOe kesÀ oewjeve IeìeJe Reductions during the year 2.64

Fefle Mes<e Closing Balance 53.65

efkeÀ³ee ie³ee kegÀue heéJeOeeve Total provisions held 53.65

v. yeQkeÀ ves Je<e& kesÀ oewjeve “heefjhekeÌJelee lekeÀ Oeeefjle” ÞesCeer kesÀ lenle Jeieeake=Àle heéfleYetefle³eeW kesÀ efueS 32.45 keÀjesæ[ (efheíues Je<e& 28.28 keÀjesæ[) keÀe uesKeebkeÀve veerefle 17.3 kesÀ Devegmeej heefjMeesOeve efkeÀ³ee nw . GÊeÀ jkeÀce keÀes ueeYe SJeb neefve Keeles ceW heÝeeefjle efkeÀ³ee ie³ee nw leLee mebyebefOele heéfleYetefle³eeW kesÀ cetu³e keÀes Gme meercee lekeÀ keÀce keÀj efo³ee ie³ee nw.

vi. Yeejleer³e efj]peJe& yeQkeÀ Üeje peejer efoMeeefveoxMeeW kesÀ Devegmeej yeQkeÀ ves Je<e& kesÀ oewjeve heéfleYetefle³eeW keÀer ÞesefCe³eeW ceW HesÀjyeoue efkeÀ³ee nw. heéfleYetefle³eeW keÀes “efye¬eÀer kesÀ efueS GheueyOe” ÞesCeer mes “heefjhekeÌJelee lekeÀ Oeeefjle” ÞesCeer ceW heefjJele&ve kesÀ keÀejCe ` 15.39 keÀjesæ[ (efheíues Je<e& 22.21 keÀjesæ[) lekeÀ keÀer jeefMe kesÀ Ssmes DeblejCe hejJeleea DeJe#e³eCe keÀes Fve heéfleYetefle³eeW kesÀ DebefkeÀle cetu³e ceW keÀceer keÀjles ngS ueeYe SJeb neefve Keeles ceW heÝeeefjle efkeÀ³ee ie³ee nw.

vii. yeQkeÀ ves GmekesÀ Üeje heé³eesefpele oes #es$eer³e ieéceerCe yeQkeÀeW ceW `48.32 keÀjesæ[ (efheíues Je<e& ` 21.72 keÀjesæ[) keÀe efveJesMe efkeÀ³ee nw. efpemeceW mes ` 46.92 keÀjesæ[ (efheíues Je<e& ` 20.32 keÀjesæ[) keÀe efveJesMe #es$eer³e ieéceerCe yeQkeÀeW kesÀ hegvehet¥peerkeÀjCe nsleg Mes³ej hetbpeer peceejeefMe³eeW kesÀ ©he ceW nQ .efveJesMe keÀes Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveoxMeeW kesÀ Devegmeej ueeiele hej cetu³eebefkeÀle efkeÀ³ee ie³ee nw.

v. The Bank has amortized premium of ` 32.45 crore during the

year (Previous year ` 28.28 crore) for securities classified under “Held to Maturity” category in terms of Accounting Policy as stated at para 17.3, and the said amount has been charged to Profit and Loss Account by reducing value of the respective securities to that extent.

vi. In accordance with the guidelines issued by RBI, the bank has shifted securities within the categories during the year. The

consequential depreciation amounting to ` 15.39 crore (previous

year ` 22.21 crore) on account of shifting securities from “Available for Sale” category to “Held to Maturity” category has been charged to Profit & Loss Account by reducing book value of these securities.

vii. The Bank has investment of ` 48.32 crore (Previous year ` 21.72 crore) in two Regional Rural Banks (RRBs) sponsored by

the Bank. This includes Investment of ` 46.92 crore (Previous

Year ` 20.32 crore) by way of Share Capital deposits, towards recapitalisation of the RRBs. Investment has been valued at cost in accordance with the RBI guidelines.



18.7 Derivatives:

a. Forward Rate Agreement/ Interest Rate Swap

The Bank has not undertaken Forward Rate Agreement/Interest Rate Swap transaction during the year. Therefore, no separate disclosure is given.

b. Exchange Traded Interest Rate Derivatives:

The Bank has not undertaken Exchange Traded Interest Rate Derivatives transaction during the year. Therefore, no separate disclosure is given.

c. Disclosures on risk exposure in derivatives:

i. Qualitative disclosure

The Treasury Policy & Derivative Policy of the Bank lays down the type of financial derivates instruments, scope of usages, approval process as also the limits like the open position limits, deal size limits, stop loss limits and counter party exposure limits besides delegated power for trading in the approved instruments.

Bank is exposed to credit risk, market risk, country risk and operational risk. Bank has risk management policies approved by the Board of Directors which is designed to measure the financial risks for transactions in the trading book on a regular basis. The Risk Management Department measures the financial risk for transactions on a daily basis through measurement tools such as MTM, VaR, Convexity and Modified Durations. The reports are submitted to the Top Management which appraises the risk profile to the ALCO. The guidelines issued by RBI, FEDAI & FIMMDA from time to time are followed.

At present Bank is undertaking derivate transactions in Currency Futures for proprietary trading.

18.7 J³eglheVe

keÀ) Jee³eoe oj keÀjej / y³eepe oj mJewhe

yeQkeÀ ves Je<e& kesÀ oewjeve Jee³eoe oj keÀjej / y³eepe oj mJewhe uesve osve veneR efkeÀS nQ. Deleë Deueie mes keÀesF& efJeJejCe veneR efoS ieS nQ.

Ke. efJeefvece³e J³eeheeefjle y³eepe hej J³eglheVe

yeQkeÀ ves Je<e& kesÀ oewjeve efJeefvece³e J³eeheeefjle y³eepe oj J³eglheVe uesveosve veneR efkeÀS nQ. Deleë Deueie mes keÀesF& efJeJejCe veneR efoS ieS nQ.

ie. J³eglheVe ceW peesefKece meercee keÀe he´keÀìve

i. iegCeelcekeÀ he´keÀìve

yeQkeÀ keÀer jepekeÀes<e veerefle leLee J³eglheVe veerefle ceW efJeÊeer³e J³eglheVe efueKele kesÀ he´keÀej, GvekesÀ Ghe³eesie keÀer mebYeeJevee, GmekesÀ Devegceesove keÀer heéf¬eÀ³ee leLee Kegueer eqmLeefle meercee, J³eeheej DeekeÀej keÀer meercee, neefve jeskeÀves keÀer meercee leLee heéflehe#e keÀe $eÝCe pewmeer meerceeDeeW leLee Devegceesefole efueKeleeW ceW J³eeheej kesÀ efueS he´l³ee³eesefpele DeefOekeÀej efoS ieS nQ.

yeQkeÀ keÀes meeKe peesefKece, yeepeej peesefKece, osMe peesefKece leLee heefj®eeueve peesefKece nes mekeÀlee nw. yeQkeÀ keÀer efveosMekeÀ ceb[ue Üeje Devegceesefole peesefKece heýebOeve veerefle³eeb nQ peesefkeÀ J³eeheej yeefn³eeW ceW efve³eefcele ©he ceW nesvesJeeues uesveosveeW kesÀ efueS efJeÊeer³e peesefKece ceeheves nsleg lew³eej keÀer ieF& nQ. peesefKece heýebOeve efJeYeeie ceehekeÀ GhekeÀjCe pewmes Sce.ìer.Sce, Jeer.S.Deej, GÊeuelee leLee mebMeesefOele DeJeefOe kesÀ ceeO³ece mes owefvekeÀ DeeOeej hej uesveosveeW kesÀ efueS efJeÊeer³e peesefKece keÀer ceehe keÀjlee nw. efjheesì& Meer<e& heýebOeve keÀes he´mlegle keÀer peeleer nw peesefkeÀ peesefKece keÀer cee$ee kesÀ yeejs ceW S.Sue.meer.Dees keÀes DeJeiele keÀjeles nQ. Yeejleer³e efjpeJe& yeQkeÀ , HesÀ[eF& leLee SHeÀ.DeeF&.Sce.Sce.[er.S Üeje mece³e mece³e hej peejer efoMeeefveosMeeW keÀe heeueve efkeÀ³ee peelee nw.

Jele&ceeve ceW yeQkeÀ mJeeefcelJe J³eeheej kesÀ efueS cegêe Jee³eos ceW J³eglheVe uesve osve keÀj jne nw.

ii. heefjceeCeelcekeÀ he´keÀìve Quantitative Disclosure:


¬eÀce meb.Sr. No

efJeJejCe Particulars cegêe J³eglheVeCurrency

Derivatives

y³eepe oj J³eglheVeInterest rate derivatives

(i) J³eglheVe (keÀequhele cetue jkeÀce) cegêe Jee³eos Derivatives (Notional Principal Amount) Currency Futures Metv³e NIL Metv³e NIL

a) efJeÊeer³e neefve mes ye®eeJe kesÀ efueS For hedging Metv³e NIL Metv³e NIL

b) J³eeheej kesÀ efueS For trading Metv³e NIL Metv³e NIL(ii) yeepeej eqmLeefle keÀe yener ceW DebkeÀve [1] Marked to Market Positions [1]

DeejbefYekeÀ eqmLeefle - Metv³e Open Position - NIL

Metv³e NIL Metv³e NIL

a) Deeeqmle Asset (+) Metv³e NIL Metv³e NIL

b) os³elee Liability (-) Metv³e NIL Metv³e NIL(iii) $eÝCe peesefKece Credit Exposure [2] Metv³e NIL Metv³e NIL(iv) y³eepe oj ceW SkeÀ heéfleMele kesÀ heefjJele&ve keÀer mebYeeJevee (100* heer.Jeer01)

Likely impact of one percentage change in interest rate (100*PV01)Metv³e NIL Metv³e NIL

a) efJeÊeer³e neefve mes ye®eeJe J³eglheVe hej on hedging derivatives Metv³e NIL Metv³e NIL

b) J³eeheej J³eglheVe hej on trading derivatives Metv³e NIL Metv³e NIL(v) Je<e& kesÀ oewjeve 100* heer Jeer 01 keÀe DeefOekeÀlece Deewj v³etvelece

Maximum and Minimum of 100*PV01 observed during the year0.00* & Metv³e Metv³e NIL

a) efJeÊeer³e neefve mes ye®eeJe hej on hedging Metv³e NIL Metv³e NIL

b) J³eeheej hej on trading 0.00* & Metv³e Metv³e NIL

* Je<e& kesÀ oewjeve 100* heer Jeer 01 keÀe DeefOekeÀlece ` 4,400/- hee³ee ie³ee. * Maximum of 100*PV01 observed during the year was ` 4,400/-

Annual Report 2011 - 2012 | 103


18.8 Deeeqmle iegCeJeÊee Asset Quality:

keÀ. iewj efve<heeokeÀ Deeeqmle³eeb a. Non Performing Assets:



i. efveJeue DeefiećeeW keÀer leguevee ceW efveJeue iewj efve<heeokeÀ Deeeqmle³eeb (%) Net NPA to Net Advances (%) 1.01% 1.22%

ii. mekeÀue iewj efve<heeokeÀ Deeeqmle³eeW ceW Ieì-yeæ{ Movement of NPAs (Gross)


Je<e& kesÀ oewjeve heefjJeOe&ve Additions during the year 722.19 758.69

Je<e& kesÀ oewjeve keÀceer Reductions during the year 607.93 558.44


iii. efveJeue iewj efve<heeokeÀ Deeeqmle³eeW ceW Ieì-yeæ{ Movement of Net NPAs


Je<e& kesÀ oewjeve heefjJeOe&ve Additions during the year 375.65 359.55

Je<e& kesÀ oewjeve keÀceer Reductions during the year 352.87 238.13


iv.iewj efve<heeokeÀ Deeeqmle³eeW kesÀ efueS heéJeOeeve ceW Ieì-yeæ{ Movement of Provision for NPAs


]peesæ[W Je<e& kesÀ oewjeve efkeÀ³ee ie³ee heéJeOeeveAdd: Provisions made during the year

262.13 281.25

IeìeSb: Je<e& kesÀ oewjeve DeefleefjÊeÀ heéJeOeeveeW keÀes yeÆs [euevee/hegvejebkeÀve keÀjveeLess: Write off / write back of excess provisions during the year

169.84 196.27

Fefle Mes<e Closing balance # 382.45 290.16

# FmeceW SHeÀ.DeeF&.ìer.Sue (Sve.heer.S ) kesÀ heéJeOeeve kesÀ efueS ` 4.09 keÀjesæ[ (efheíues Je<e& ` 5.65 keÀjesæ[) Yeer Meeefceue nQ .# includes ` 4.09 crore [previous year ` 5.65 crore] towards Provision of FITL (NPA).

Ke. hegveie&efþle KeeleeW kesÀ efJeJejCe Particulars of Accounts Restructured:


ÞesCeer Category efJeJejCeParticulars

meer[erDeej J³eJemLeeCDR

Mechanism

Sme Sce F& $eÝCe keÀe hegveie&þve

SME Debt Restructuring

Dev³e Others

ceevekeÀ DeefiećeeW keÀe hegveie&þve Standard advances restructured

GOeejkeÀlee&DeeW keÀer mebK³ee No. of borrowers 13 257 2592

yekeÀe³ee jeefMe Amount outstanding 689.35 96.99 2544.33

neefve (cetu³e ceW keÀceer) Sacrifice [diminution in the fair value] 44.11 0.66 * 37.12

DeJeceevekeÀ DeefiećeeW keÀe hegveie&þve Sub-Standard advances restructured


yekeÀe³ee jeefMe Amount outstanding 0 5.39 10.61

neefve (cetu³e ceW keÀceer) Sacrifice [diminution in the fair value] 0 0.03 0.11

mebefoiOe DeefiećeeW keÀe hegveie&þve Doubtful advances restructured



neefve (cetu³e ceW keÀceer) Sacrifice [diminution in the fair value] 0 0.06 0.36

kegÀue TOTAL GOeejkeÀlee&DeeW keÀer mebK³ee No. of borrowers 16 491 3587


neefve (cetu³e ceW keÀceer) Sacrifice [diminution in the fair value] 44.11 0.75 37.59

* Ss³ej Fbef[³ee kesÀ meboYe& ceW veesì veb. 18.2.b keÀe meboYe& ueW. *Refer Note No. 18.2.b in respect of Air India



ie. Deeeqmle hegve&efvecee&Ce kesÀ efueS heéfleYeteflekeÀjCe/hegve&efvecee&Ce kebÀheveer keÀes yes®eer ieF& efJeÊeer³e Deeeqmle³eeW kesÀ efJeJejCe

c. Details of Financial assets sold to Securitisation /Reconstruction Company for Asset Reconstruction:


ceoW Item 2011-12 2010-11

i. KeeleeW keÀer mebK³ee No. of accounts

ii. Sme.meer./Deej.meer. keÀes yes®es ieS KeeleeW keÀe kegÀue cetu³e (heéJeOeeve keÀes IeìekeÀj) Aggregate value (net of provisions) of accounts sold to SC/RC

iii. kegÀue heéfleHeÀue Aggregate consideration

iv. efheíues Je<eeX ceW Devleefjle KeeleeW kesÀ mebyebOe ceW heéhle DeefleefjÊeÀ heéfleHeÀue Additional consideration realized in respect of accounts transferred in earlier years

v. efveJeue yener cetu³e hej kegÀue ueeYe Aggregate gain over net book value.

80.00

14.13

Metv³e Nil

14.13

60.00

28.70

Metv³e Nil

28.70

Ie. Kejeroer /yes®eer ieF& iewj efve<heeokeÀ efJeÊeer³e Deeeqmle³eeW keÀe efJeJejCed. Details of non-performing financial assets purchased/sold

i. Kejeroer ieF& iewj efve<heeokeÀ efJeÊeer³e Deeeqmle³eeW keÀe efJeJejCe Details of non-performing financial assets purchased:



Je<e& kesÀ oewjeve Kejeros ieS KeeleeW keÀer mebK³eeNo. of accounts purchased during the year

Metv³e Nil Metv³e Nil

kegÀue yekeÀe³ee Aggregate outstanding Metv³e Nil Metv³e Nil

FveceW mes, Je<e& kesÀ oewjeve hegveie&efþle KeeleeW keÀer mebK³eeOf these, number of accounts restructuredduring the year

Metv³e Nil Metv³e Nil


ii. yes®eer ieF& iewj-efve<heeokeÀ efJeÊeer³e Deeeqmle³eeW keÀe efJeJejCe Details of non-performing financial assets sold



yes®es ieS KeeleeW keÀer mebK³ee No. of accounts sold Metv³e Nil Metv³e Nil


heéhle kegÀue heéfleHeÀue Aggregate consideration received Metv³e Nil Metv³e Nil

* heéJeOeeve keÀJejspe Devegheele(heer.meer.Deej)

legueve he$e keÀer leejerKe keÀes heéJeOeeve keÀJejspe Devegheele 75.53% nw efpemekeÀer ieCevee Yeejleer³e efjpeJe& yeQkeÀ kesÀ heefjhe$e meb. RBI2009-10/240 DBOD.

No.BP.BC.64/21.4.048/2009-10 efoveebkeÀ 01.12.2009 kesÀ Devegmeej keÀer ieF& nw. heermeerDeej hej Yeejleer³e efjpeJe& yeQkeÀ kesÀ heefjhe$e meb [eryeerDees[er.meb.yeerheer.yeermeer.87/21.04.048/2010-11 Dehe´wue 21 , 2011 kesÀ Devegmeej yeQkeÀ keÀes “heéfle-®e¬eÀer³e J³eJemLee kesÀ efueS DeefleefjÊeÀ heéJeOeeve” ceW keÀesF& jkeÀce Deueie keÀjves keÀer DeeJeM³ekeÀlee veneR nw.

18.9 ceevekeÀ Deeeqmle³eeW kesÀ efueS heéJeOeeve Provision for Standard Assets:



Je<e& kesÀ oewjeve ceevekeÀ Deeeqmle³eeW kesÀ efueS efkeÀ³ee ie³ee heéJeOeeveProvision for Standard Assets made during the year

84.57 5.73

legueve he$e keÀer efleefLe keÀes ceevekeÀ Deeeqmle³eeW kesÀ efueS heéJeOeeve keÀe Mes<e Balance of Provision for Standard Assets as on the Balance Sheet Date

251.21 166.64

e. Provision Coverage Ratio (PCR)

As on Balance Sheet Date Provision Coverage Ratio is 75.53% calculated as per RBI circular no. RBI2009-10/240 DBOD.No.BP.BC.64/21.4.048/2009-10 dated 01.12.2009. In terms of RBI circular no. DBOD.No.BP.BC. 87 /21.04.048 /2010-11 April 21, 2011 on PCR, the Bank is not required to segregate any amount in to “Countercyclical Provisioning Buffer.”

Annual Report 2011 - 2012 | 105


18.10 keÀejesyeej keÀe Devegheele Business Ratios:


i. keÀe³e&keÀejer efveefOe³eeW kesÀ heéfleMele kesÀ ©he ceW y³eepe keÀer Dee³e Interest Income as a percentage to Working funds

9.17% 8.21%

ii. keÀe³e&keÀejer efveefOe³eeW kesÀ heéfleMele kesÀ ©he ceW iewj y³eepe Dee³e Non-Interest Income as a percentage to Working funds

0.79% 0.87%

iii. keÀe³e&keÀejer efveefOe³eeW kesÀ heéfleMele kesÀ ©he ceW heefj®eeueve iele ueeYe Operating Profit as a percentage to Working Funds

2.06% 2%

iv. Deeeqmle³eeW hej heéfleHeÀue Return on Assets 1.08% 1.00%

v. heéfle keÀce&®eejer keÀejesyeej (pecee leLee Deefieće)(` keÀjesæ[ ceW)

Business (Deposits plus advances) per employee (` in crore)

12.84 10.77

vi. heéfle keÀce&®eejer ueeYe (©he³es ueeKeeW ceW) Profit per employee (Rupees in lacs)

7.87 6.15

18.11 Deeeqmle os³elee heýebOeve Asset Liability Management:

Deeeqmle SJeb os³eleeDeeW keÀer efveeq½ele ceoeW keÀer heefjhekeÌJelee keÀe mJe©he

Maturity pattern of certain items of assets and liabilities:


efJeJejCeParticular

efoveDay

1

2 mes 7

efove2 to

7days

8 mes 14

efove8 to 14

days

15 mes 28 efove

15 to 28 Days

29 efove mes 3 ceen lekeÀ29 Days

to 3 Months

3 ceen mes DeefOekeÀ 6 ceen

lekeÀOver 3

Months to 6 Months

6 ceen mes DeefOekeÀ 12 ceen

lekeÀOver 6

Months to 12 Months

1 Je<e& mes DeefOekeÀ3 Je<e&

lekeÀOver 1 Year

to 3 Years

3 Je<e& mes DeefOekeÀ 5 Je<e&

lekeÀOver 3 Year

to 5 Years

5 Je<e& mes DeefOekeÀOver 5 Year

peesæ[Total

peceejeefMe

Deposits

111.65 1644.58 870.08 939.14 9503.08 5274.73 19373.09 34586.87 4037.27 826.31 77166.80

GOeej

Borrowings

2.67 1801.01 1.10 10.13 214.44 259.20 1.40 435.00 0.00 1156.00 3880.95

Deefieće

Advances

879.50 508.28 553.28 691.52 1404.07 1755.85 2341.90 32662.15 7112.46 8783.54 56692.55

efJeefveOeeve

Investments

4.66 400.19 33.83 188.75 886.90 207.00 238.95 1797.27 4217.51 15052.59 23027.65

efJeosMeer cegêe os³eleeSb

Foreign Currency Liabilities

118.62 19.23 5.02 6.33 217.51 203.85 174.10 172.42 31.08 0.07 948.23

efJeosMeer cegêe Deeefmle³eeb

Foreign Currency Assets

125.89 12.67 13.74 126.70 464.30 1333.13 17.53 0.00 0.00 0.08 2094.04


18.12 $eÝCe Exposures:

keÀ) Yetmebheoe #es$e keÀes $eÝCe a) Exposure to Real Estate Sector


ÞesCeer Category 2011-12 2010-11

keÀ. he´l³e#e $eÝCe Direct Exposure

i. DeeJeemeer³e yebOekeÀ Residential Mortgages 2297.00 1936.56

- heéLeefcekeÀlee #es$e kesÀ Debleie&le Meeefceue keÀjves kesÀ efueS hee$e Jew³eefÊeÀkeÀ DeeJeeme $eÝCe Individual Housing Loans eligible for inclusion in priority sector

- Dev³e Others 1420.41 1082.90

peesæ[ Total 3717.41 3019.46

ii. JeeefCeefp³ekeÀ YetmebHeoe [ SHeÀ yeer+Sve SHeÀ yeer] Commercial Real Estate [FB+NFB] 550.15 323.70

iii. yebOekeÀ mecee|Lele heéfleYetefle³eeW ceW efJeefveOeeve (SceyeerSme) Deewj Dev³e heéfleYetefleke=Àle efveJesMe Investment in Mortgage Backed Securities (MBS) and other securitised exposure

keÀ. DeeJeemeer³e Residential 0.00 0.00

Ke. JeeefCeeqp³ekeÀ Yetmebheoe Commercial real estate 0.00 0.00

Ke. Dehe´l³e#e $eÝCe Indirect Exposure

jeäêr³e DeeJeeme yeQkeÀ Deewj Dev³e DeeJeemeer³e efJeÊe keÀcheefve³eeW ceW efveJesMe Exposure on National Housing Bank and other Housing Finance Companies

1905.34 1821.81

Yetmebheoe #es$e kesÀ kegÀue $eÝCe Total Exposure to Real Estate Sector 6172.90 5164.97

Ke. Hetbpeer yeepeej ceW efveJesMe

b. Exposure to Capital Market:


2011-12 2010-11

1 FeqkeÌJeìer Mes³ejeW/ heefjJele&veer³e yebOe he$eeW, heefjJele&veer³e ef[yeW®ejeW Deewj FeqkeÌJeìer GvcegKe heejmheefjkeÀ efveefOe³eeW keÀer ³etefveìeW ceW he´l³e#e efJeefveOeeve efpemekeÀer cetue efveefOe keÀeheexjsì $eÝCe ceW efveJesMe veneR keÀer ieF& nw.Direct investment in equity shares, convertible bonds, convertible debentures and units of equity-oriented mutual funds the corpus of which is not exclusively invested in corporate debt

80.60 94.63

2 FeqkeÌJeìer Mes³ejeW (DeeF&heerDees/F&SmeDeesheerSme meefnle) yeeb[eW Deewj ef[yeW®ejeW, FeqkeÌJeìer GvcegKe heejmheefjkeÀ efveefOe³eeW keÀer ³etefveìeW ceW efJeefveOeeve kesÀ efueS J³eefÊeÀ³eeW keÀes Mes³ejeW hej ³ee efveye&vOe DeeOeej hej Deefieće.Advances against shares or on clean basis to individuals for investment in equity shares (including IPOs/ ESOPS), bonds and debentures, units of equity oriented mutual funds

0.00 0.00

3 Dev³e efkeÀmeer he´³eespeve kesÀ efueS Deefieće peneb Mes³ejeW ³ee heefjJele&veer³e yeeb[eW ³ee heefjJele&veer³e ef[yeW®ejeW ³ee FeqkeÌJeìer GvcegKe heejmheefjkeÀ efveefOe³eeW keÀer ³etefveìeW keÀes heéLeefcekeÀ heéfleYetefle kesÀ ©he ceW efue³ee ie³ee nw.Advances for any other purposes where shares or convertible bonds or convertible debentures or units of equity oriented mutual funds are taken as primary security;

0.53 1.39

4 Mes³ejeW keÀer mebheee|éekeÀ heéfleYetefle ³ee heefjJele&veer³e yeeb[eW ³ee heefjJele&veer³e ef[yeW®ejeW ³ee FeqkeÌJeìer GvcegKe heejmheefjkeÀ efveefOe³eeW keÀer ³etefveìeW Üeje heéfleYetle meercee lekeÀ Dev³e efkeÀmeer he´³eespeve kesÀ efueS Deefieće DeLee&led peneb Mes³ejeW/heefjJele&veer³e yeeb[eW/heefjJele&veer³e ef[yeW®ejeW/FeqkeÌJeìer GvcegKe heejmheefjkeÀ efveefOe³eeW keÀer heéLeefcekeÀ heéfleYetefle DeefiećeeW keÀes hetjer megj#ee heóeve veneR keÀjleer nw.Advances for any other purposes to the extent secured by the collateral security of shares or convertible bonds or convertible debentures or units of equity oriented mutual funds i.e. where the primary security other than shares/convertible bonds/convertible debentures/units of equity oriented mutual funds `does not fully cover the advances;

0.00 0.00

5 Mes³ej oueeueeW keÀes heéfleYetle leLee DeheéfleYetle Deefieće SJeb Mes³ej oueeueeW leLee Mes³ej mebleguevekeÀlee&DeeW keÀer Deesj mes peejer keÀer ieF& ieejbefì³eeb.Secured and unsecured advances to stockbrokers and guarantees issued on behalf of stockbrokers and market makers

9.00 81.00


Annual Report 2011 - 2012 | 107

6 mebmeeOeveeW kesÀ heéhle nesves keÀer he´l³eeMee ceW veF& kebÀheefve³eeW keÀer FeqkeÌJeìer ceW he´Jele&keÀ kesÀ DebMeoeve keÀes hetje keÀjves kesÀ efueS Mes³ejeW/yeeb[eW/ef[yeW®ejeW keÀer heéfleYetefle³eeW hej ³ee Dev³e efveye&vOe DeeOeej hej kebÀheveer keÀes mJeerke=Àle $eÝCe.Loans sanctioned to corporate against the security of shares / bonds/debentures or other securities or on clean basis for meeting promoters contribution to the equity of new companies in anticipation of raising resources;

30.46 64.00

7 Dehesef#ele FeqkeÌJeìer he´Jeen / efveie&ceeW hej kebÀheefve³eeW keÀes hetjkeÀ $eÝCe.Bridge loans to companies against expected equity flows/issues;

0.00 0.00

8 Mes³ejeW kesÀ heéLeefcekeÀ efveie&ce ³ee heefjJele&veer³e yeeb[eW ³ee heefjJele&veer³e ef[yeW®ejeW ³ee FeqkeÌJeìer GvcegKe heejmheefjkeÀ efveefOe³eeW keÀer ³etefveìeW kesÀ mebyebOe ceW yeQkeÀeW Üeje keÀer ieF& neceeroejer heéfleye×lee.Underwriting commitments taken up by the banks in respect of primary issue of shares or convertible bonds or convertible debentures or units of equity oriented mutual funds;

0.00 0.00

9 ceee|peve J³eeheej kesÀ efueS Mes³ej oueeueeW keÀes efJeÊehees<eCe.Financing to stockbrokers for margin trading;

0.00 0.00

10 GÐece hetbpeer efveefOe³eeW (hebpeerke=Àle Deewj iewj hebpeerke=Àle oesveeW) keÀes efoS ieS meYeer $eÝCeeW keÀes FeqkeÌJeìer kesÀ yejeyej mecePee peeSiee. Deewj FmeefueS hetbpeer yeepeej $eÝCe meerceeDeeW (he´l³e#e Deewj Dehe´l³e#e oesveeW) kesÀ Devegheeueve kesÀ efueS ieCevee keÀer peeSieer.All exposures to Venture Capital Funds (both registered and unregistered) will be deemed to be on par with equity and hence will be reckoned for compliance with the capital market exposure ceilings (both direct and indirect)

23.11 15.22

hetbpeer yeepeej keÀes kegÀue $eÝCe Total Exposure to Capital Market 143.70 256.24


18.13 peesefKece ÞesCeerJeej osMe efJeÊe

keÀ. efJeosMeer cegêe uesve osveeW kesÀ mebyebOe ceW, Yeejleer³e efjpeJe& yeQkeÀ kesÀ efoMeeefveoxMeeW kesÀ Devegmeej, peneb he´l³eskeÀ osMe kesÀ efueS heefjkeÀefuele efveefOe DeeOeeefjle peesefKece yeQkeÀ keÀer kegÀue Deeeqmle³eeW kesÀ 1% mes DeefOekeÀ nQ yeQkeÀ keÀes GvekesÀ efueS heéJeOeeve keÀjvee nw. efkeÀmeer Yeer osMe ceW yeQkeÀ kesÀ efveJeue efveefOekeÀ $eÝCe kegÀue Deeeqmle³eeW kesÀ 1 % mes DeefOekeÀ veneR nw, keÀesF& Yeer heéJeOeeve (efheíues Je<e& Metv³e) veneR efkeÀ³ee ie³ee nw.

Ke. yeQkeÀ Üeje SkeÀue GOeejkeÀlee& meercee (Sme.peer.Sue), mecetn GOeejkeÀlee& meercee (peer.yeer.Sue) mes DeefOekeÀ efo³es ie³es $eÝCeeW kesÀ mebyebOe ceW efJeJejCe

Je<e& 2011 -12 kesÀ oewjeve, yeQkeÀ ves mecetn GOeejkeÀlee& meercee / SkeÀue GOeejkeÀlee& meercee kesÀ ceeceueeW ceW efJeJeskeÀhetCe& $eÝCe meercee mes DeefOekeÀ $eÝCe veneR efo³ee nw.

18.13 Risk Category wise Country Exposure:

b. In respect of Foreign Exchange transactions, where the Bank’s net funded exposure computed as per the guidelines of the RBI with each country exceeded 1% of the total assets of the Bank, the Bank is required to make the provision. Since, Bank’s net funded exposure in any country does not exceed 1% of total assets, no provision (Previous year Nil) is made.

b. Details of Single Borrower Limit (SGL), Group Borrower Limit (GBL) exceeded by the Bank

During the year 2011-12, the Bank has not exceeded prudential credit exposure limit in respect of Group Borrower Limit / Single Borrower Limit.

18.14 Dejef#ele $eÝCe Unsecured Loans


¬eÀ. No.


31-03-2012 31-03.2011

1. efoveebkeÀ 31.03.12 keÀes kegÀue Dejef#ele $eÝCeTotal Unsecured Advances as of 31.03.12

9820.75 8252.40

2 a efpeveceW mes Decetle& heéfleYetefle³eeW Üeje heéhleOut of which secured by intangible securities

66.71 372.06

2 b Ssmeer mebheee|éekeÀ heéfleYetefle³eeW keÀe Devegceeefvele cetu³e (pewmes DeefOekeÀej, ueeFmeWme, heéefOekeÀjCe Deeefo hej heÝeej)Estimated Value of Such Collateral Securities (such as charge over the rights, licenses, authorization etc)

215.00 1307.30

3 Dev³e Dejef#ele $eÝCe Other Unsecured Loans (1 -2a) 9754.04 7880.34

18.15 Yeejleer³e efj]peJe& yeQkeÀ Üeje ueiee³es ie³es pegcee&ves keÀe he´keÀìerkeÀjCe

Disclosure of penalties imposed by RBI

Je<e& kesÀ oewjeve Yeejleer³e efjpeJe& yeQkeÀ ves yeQkeÀ hej keÀesF& pegcee&vee veneR ueiee³ee

Reserve Bank of India did not subject the Bank to any penalty during the year.



18.16 Je<e& kesÀ oewjeve ueeYe SJeb neefve uesKes ceW veeces [eues ieS heéJeOeeveeW SJeb DeekeÀefmcekeÀleeDeeW kesÀ efJeJejCe

18.16 Details of Provisions and Contingencies debited to the Profit and Loss Account during the year:

(` keÀjes[eW ceW) (` in crores)

Sr. No efJeJejCe Particulars 2011-12 2010-11

(i) iewj efve<heeokeÀ Deeeqmle³eeW kesÀ efueS heéJeOeeve Provision for Non Performing Assets

262.13 281.25

(ii) Dee³ekeÀj kesÀ efueS heéJeOeeve Provision for Income Tax

102.57 186.42

(iii) DeeeqmLeiele keÀj os³eleeSb (efveJeue)Deferred Tax Liability (Net)

60.21 100.01

(v) ceevekeÀ Deeeqmle³eeW kesÀ efueS heéJeOeeveProvision for Standard Assets

84.57 11.07

(vi) hegveie&efþle KeeleeW ceW Sve.heer.Jeer ceW ítì kesÀ efueS heéJeOeeveProvision for Sacrifice in NPV on restructured accounts

45.52 (-) 8.82

(vii) SHeÀ.DeeF&.ìer.Sue kesÀ efueS heéJeOeeveProvision For FITL

50.69 4.78

(viii) efJeefveOeeveeW hej DeJe#e³eCe kesÀ efueS heéJeOeeveProvision for Depreciation on Investments

104.23 47.61

(ix) DeekeÀeqmcekeÀ os³eleeSbContingent liabilities

13.60 0.05

(x) Sve.heer.S keÀer efye¬eÀer kesÀ efueS heéJeOeeveProvision for Sales of NPA

1.75 0.00

(xi) Dev³eOthers

0.02 (-) 5.43

kegÀue Total 725.29 612.16

18.17 Je<e& kesÀ oewjeve Dee³ekeÀj kesÀ efueS heéJeOeeve keÀer jeefMe :

keÀ. yeQkeÀ ves Dee³ekeÀj DeefOeefve³ece 1961 keÀer Oeeje 115 pesyeer kesÀ Debleie&le ®eeuet Je<e& kesÀ efueS v³etvelece JewkeÀequhekeÀ keÀj (Sce.S.ìer) kesÀ efueS ` 239.59 keÀjes[ keÀe heéJeOeeve efkeÀ³ee nw efpemeceW Dev³e Deeeqmle³eeW ceW Meeefceue keÀer ieF& Sce.S.ìer keÀer `7.80 keÀjes[ heéh³e jkeÀce Yeer Meeefceue nw.

Ke. Je<e& kesÀ oewjeve efJeefYeVe efveOee&jCeeW / DeheerueeW / mebMeesOeve DeeosMeeW kesÀ DevegmejCe ceW efheíues Je<eeX kesÀ efueS efkeÀS ieS Dee³ekeÀj heéJeOeeve keÀer jkeÀce ` 137.02 keÀjesæ[ (efheíues Je<e& 48.58 keÀjesæ[ DeefleefjÊeÀ heéJeOeeve efkeÀ³ee ie³ee) keÀer jkeÀce Jeeheme efueKeer ieF& Deewj Gmes Je<e& kesÀ efueS ueeYe SJeb neefve Keeles ceW pecee efkeÀ³ee ie³ee.

18.17 Amount of Provisions made for Income Tax during the year:

a. The Bank has made provision of 239.59 crore towards Minimum Alternate Tax [MAT] for the current year u/s 115JB of the Income

Tax Act 1961, which is net of ` 7.80 crore of MAT credit receivable included in Other Assets.

b. During the year, pursuant to various assessments / appellate / rectification orders, provision for Income Tax pertaining to earlier

years has been written-back amounting to ` 137.02 crore (previous

year ` 48.58 crore additional provision made) and credited to the Profit & Loss Account for the year.

ie. Je<e& kesÀ oewjeve Dee³ekeÀj kesÀ efueS efkeÀS ieS heéJeOeeve keÀer jkeÀce

c. Amount of provision made for Income-tax during the year;


Jele&ceeve Je<e&Current Year

efheíues Je<e& Previous Year

Je<e& kesÀ Dee³ekeÀj kesÀ efueS ÒeeJeOeeveProvision for Income-tax for the year

239.59 137.84

pees[W /IeìeSb ë efHeíues Je<eeX nsleg Heólle/ (JeeHeme efue³ee ie³ee) Add/Less: Provided for/(Written back) for earlier years

-137.02 48.58

kegÀue jkeÀce Net Amount 102.57 186.42

Annual Report 2011 - 2012 | 109


18.18 heefjmej ceW SkeÀ mebheefÊe ceW 1/3 DebMe (Sme.heer.yeer.ìer keÀe@uespe cegbyeF&) Yeer Meeefceue nw pees efkeÀ meWìûe yeQkeÀ Dee@HeÀ Fbef[³ee kesÀ meeLe meb³egÊeÀ mJeeefcelJe ceW nw, efJeJejCe efvecve he´keÀej nw.


yeQkeÀ kesÀ Mes³ej Bank’s share 31.03.2012 31.03.2011

ueeiele Cost 2.36 2.34

mebef®ele cetu³eneme Accumulated Depreciation 1.06 0.96

IeìeS ieS cetu³e Written Down Value 1.30 1.38

yeQkeÀ keÀer mebheefÊe keÀe hegvecet&u³eebkeÀve Je<e& 2005-06 kesÀ oewjeve efkeÀ³ee ie³ee Lee Deewj hegvecet&u³eebefkeÀle mebheefÊe keÀe Ieìe ngDee cetu³e efoveebkeÀ 31.03.2012 keÀes ` 14.15 keÀjesæ[ (efheíues Je<e& ceW 14.38 keÀjesæ[) nw.

18.19 i) ieénkeÀeW keÀer efMekeÀe³eleW Customer complaints:

keÀ)a)

Je<e& kesÀ DeejbYe ceW ueefcyele efMekeÀe³eleeW keÀer mebK³eeNo. of complaints pending at the beginning of the year

19

Ke)b)

Je<e& kesÀ oewjeve ÒeeHle efMekeÀe³eleeW keÀer mebK³eeNo. of complaints received during the year

1158

ie)c)

Je<e& kesÀ oewjeve efveHeìeF& ieF& efMekeÀe³eleeW keÀer mebK³eeNo. of complaints redressed during the year

1174

Ie)d)

Je<e& kesÀ Devle ceW ueefcyele efMekeÀe³eleeW keÀer mebK³eeNo. of complaints pending at the end of the year

3

ii) yeQefkebÀie ueeskeÀHeeue Üeje Heeefjle efkeÀS ieS DeJee[& Awards passed by the Banking Ombudsmen :

keÀ)a)

Je<e& kesÀ DeejbYe ceW iewj keÀe³ee&efvJele DeJee[eX keÀer mebK³eeNo. of unimplemented awards at the beginning of the year

0

Ke)b)

Je<e& kesÀ oewjeve yeQefkebÀie ueeskeÀHeeue Üeje Heeefjle DeJee[eX keÀer mebK³eeNo. of awards passed by Banking Ombudsmen during the year

4

ie)c)

Je<e& kesÀ oewjeve keÀe³ee&efvJele DeJee[eX keÀer mebK³eeNo. of awards implemented during the year

4

Ie)d)

Je<e& kesÀ Devle ceW keÀe³ee&efvJele veneR efkeÀS ieS DeJee[eX keÀer mebK³eeNo. of unimplemented awards at the end of the year

0

18.20 yeQkeÀ / mejkeÀejer ieejbefì³eeW Üeje megjef#ele DeefiećeeW ( Devegmet®eer-9 Hewje yeer (ii) ceW oMee&S ieS nQ) ceW efJeefYeVe jep³e mejkeÀejeW Üeje ieejbìerke=Àle ` 2186.87 keÀjes[(efheíues Je<e& ` 3696.67 keÀjesæ[) Meeefceue nQ.

18.21 uesKeebkeÀve ceevekeÀes (S.Sme) kesÀ Devegmeej ÒekeÀìve ë

keÀ. uesKeebkeÀve ceevekeÀ - 5 - ``DeJeefOe kesÀ efueS efveJeue ueeYe SJeb neefve, efheíueer DeJeefOe keÀer ceoW leLee uesKeebkeÀve veerefle³eeW ceW heefjJele&ve''

hetJe& DeJeefOe keÀer keÀesF& cenlJehetCe& Dee³e/J³e³e mes mebyebefOele ceoW veneR keÀer efpevekeÀe S.Sme 5 kesÀ Debleie&le he´keÀìve efkeÀ³ee peevee nes.

Ke. uesKeebkeÀve ceevekeÀ 9 - jepemJe efveOee&jCe''

ceo meb.17.6.yeer. ceW efkeÀS ieS GuuesKe kesÀ Devegmeej uesKeebkeÀve veerefle ceW Dee³e keÀer kegÀí ceoW Jemetueer DeeOeej hej efveOee&efjle keÀer ieF& nw.

ie. uesKeebkeÀve ceevekeÀ 10 - eqmLej Deeeqmle³eeW kesÀ efueS uesKeebkeÀve

Je<e& kesÀ oewjeve yeQkeÀ ves Deheveer efkeÀmeer Yeer De®eue Deeeqmle keÀe hegvecet&u³eebkeÀve veneR efkeÀ³ee.

18.18 Premises include 1/ 3rd share in a property [SPBT College Mumbai] jointly owned by the Bank with Central Bank of India, as under:

The property belonging to the Bank was revalued during the year 2005-06 and written down value of the revalued property as on

31.03.2012 is ` 14.15 crore. (Previous Year ` 14.38 crore).

18.20 The advances covered by Bank/ Govt. Guarantee [shown in

Schedule – 9 Para B (ii)] include ` 2186.87 crore [Previous Year ` 3696.67 crore] guaranteed by various State Governments.

18.21 DISCLOSURES AS PER ACCOUNTING STANDARDS (AS):

a. Accounting Standard - 5 – “Net Profit or Loss for the Period, Prior Period Items and Changes in Accounting Policies”

There were no material prior period income/expenditure items requiring disclosure under AS – 5.

b. Accounting Standard - 9 – “Revenue Recognition”

Certain items of income are recognised on realization basis as per Accounting Policy as stated at point no. 17.9.

c. Accounting Standard - 10 – “Accounting for Fixed Assets”

The Bank has not revalued any of its fixed assets during the year.



Ie. uesKeebkeÀve ceevekeÀ 11 - efJeosMeer cegêe ojeW ceW heefjJele&ve keÀe heÝeeJe

Je<e& kesÀ efueS efJeefvece³e Deblej mes ngF& efveJeue Dee³e ` 82.21 keÀjes[ (efheíues Je<e& ` 52.35 keÀjes[) ueeYe neefve uesKee ceW pecee keÀer ieF& nw.

*) uesKeebkeÀve ceevekeÀ 15 - keÀce&®eejer ueeYeëDeeF&.meer.S.DeeF&. Üeje peejer uesKeebkeÀve ceevekeÀeW kesÀ Devegmeej efvecveefueefKele met®eveeSb he´keÀì keÀer ieF& nQ.

d. Accounting Standard - 11 – “The Effects of Changes in Foreign Exchange Rates”

Net income on account of exchange differences credited in the

Profit and Loss account for the year is ` 82.21 crore (previous year:

` 52.35 crore).

e. Accounting Standard - 15 – “Employee Benefits”

The following information is disclosed in terms of Accounting Standard issued by the ICAI.


¬eÀ No

efJeJejCe Particulars 2012 2011 2010 2009

A heWMeve ³eespevee PENSION PLAN

(i) cetue yeerceebefkeÀkeÀ Devegceeve Ghe³eesie ceW ueeS ieS nQ. Principal Actuarial Assumptions used

ef[mkeÀeGbì oj Discount Rate

efve³eespeve Deeeqmle³eeW hej heéfleHeÀue keÀer oj Rate of Return on Plan assets

Jesleve Je=ef× Salary escalation

8.50%

8.50%

5.00%

8.50%

8.50%

4.00%

8.00%

8.00%

4.00%

8.00%

8.00%

5.00%

(ii) ueeYe oeef³elJe ceW heefjJele&ve Change in Benefit Obligation:

Je<e& kesÀ DeejbYe ceW os³eleeSb Liability at the beginning of the year

y³eepe ueeiele Interest Cost

Jele&ceeve mesJee ueeiele Current Service Cost

heóÊe ueeYe Benefit paid

yeerceebefkeÀkeÀ (ueeYe) / oeef³elJe hej neefve Actuarial (gain)/loss on obligation

Je<e& kesÀ Deble ceW os³eleeSb Liability at the end of the year

1667.63

135.26

23.51

[152.77]

21.66

1695.29

860.53

64.93

228.04

[193.22]

707.35

1667.63

794.90

61.34

8.88

[74.14]

69.55

860.53

751.54

60.00

17.20

[48.27]

14.43

794.90

(iii) ueeYe oeef³elJe ceW heefjJele&ve oMee&ves Jeeueer leeefuekeÀe Table of Fair value of Plan Assets:

Je<e& kesÀ DeejbYe ceW Gef®ele cetu³e Fair value at the beginning of the year

Dehesef#ele heéfleHeÀue Expected return

DebMeoeve Contributions

heóÊe ueeYe Benefit Paid

efve³eespeve Deeeqmle³eeW hej yeerceebefkeÀkeÀ ueeYe / (neefve) Actuarial Gain/(loss) on Plan Assets

Je<e& kesÀ Deble ceW Gef®ele cetu³e Fair Value at the end of the year

1283.72

109.12

210.65

[152.77]

[7.17]

1443.55

802.26

68.19

151.14

[193.22]

455.35

1283.72

782.29

61.86

28.00

[74.14]

4.25

802.26

734.73

59.91

38.31

[48.27]

[2.39]

782.29

(iv) legueve he$e ceW Meeefceue jkeÀce

Amount recognized in the Balance Sheet:

Je<e& kesÀ Deble ceW os³elee Liability at the end of the year

Je<e& kesÀ Deble ceW efve³eespeve Deeeqmle³eeW keÀe Gef®ele cetu³e Fair value of Plan Assets at the end of the year

DeefveOee&efjle heefjJeleea os³elee. Unrecognized Transition Liability

legueve he$e ceW efveOee&efjle jkeÀce Amount Recognized in the Balance Sheet

1695.29

1443.55

0.00

[251.74]

1667.63

1283.72

287.35

[96.56]

860.53

802.26

8.41

[49.86]

794.90

782.29

12.61

0.00

B ie´s®³egìer ³eespevee GRATUITY PLAN

(i) cetue yeerceebefkeÀkeÀ Devegceeve Ghe³eesie ceW ueeS ieS nQ Principal Actuarial Assumptions used

ef[mkeÀeGbì oj Discount Rate

efve³eespeve Deeeqmle³eeW hej heéfleHeÀue keÀer oj Rate of Return on Plan assets

Jesleve Je=ef× Salary escalation

8.50%

8.50%

5.00%

8.50%

8.50%

4.00%

8.00%

8.00%

4.00%

8.00%

8.00%

5.00%

Annual Report 2011 - 2012 | 111


(ii) ueeYe oeef³elJe ceW heefjJele&ve Change in Benefit Obligation:

Je<e& kesÀ DeejbYe ceW os³eleeSb. Liability at the beginning of the year



hetJe& mesJee ueeiele Past Service Cost

heóÊe ueeYe Benefit paid

efve³eespeve Deeeqmle³eeW hej yeerceebefkeÀkeÀ ueeYe / (neefve) Actuarial (gain)/loss on obligation


277.94

21.65

14.00

0.00

[46.49]

28.09

295.19

222.59

17.22

11.64

79.96

[40.12]

[13.35]

277.94

235.15

18.82

8.82

0.00

[17.40]

[22.80]

222.59

211.72

17.00

6.20

0.00

[14.75]

14.98

235.15

(iii) efve³eespeve Deeeqmle³eeW kesÀ Gef®ele cetu³e keÀer leeefuekeÀe Table of Fair value of Plan Assets:

Je<e& kesÀ DeejbYe ceW Gef®ele cetu³e Fair value at the beginning of the year

Dehesef#ele heéfleHeÀue. Expected return

DebMeoeve Contributions

heóÊe ueeYe Benefit Paid

efve³eespeve Deeeqmle³eeW hej yeerceebefkeÀkeÀ ueeYe / (neefve) Actuarial Gain/(loss) on Plan Assets

Je<e& kesÀ Deble ceW Gef®ele cetu³e Fair Value at the end of the year

229.12

19.48

15.00

[46.49]

15.09

232.20

222.59

18.92

30.00

[40.12]

[2.27]

229.12

215.13

16.58

0.87

[17.40]

7.41

222.59

177.03

15.33

22.00

[14.75]

15.52

215.13

(iv) legueve he$e ceW Meeefceue jkeÀce Amount recognized in the Balance Sheet:


Je<e& kesÀ Deble ceW efve³eespeve Deeeqmle³eeW keÀe Gef®ele cetu³e Fair value of Plan Assets at the end of the year

DeefveOee&efjle ueeiele Unrecognized Cost

DeefveOee&efjle heefjJeleea os³elee. Unrecognized Transition Liability

legueve he$e ceW Meeefceue jkeÀce Amount Recognized in the Balance Sheet

295.19

232.20

0.00

0.00

[62.99]

277.94

229.12

2.00

68.83

18.01

222.59

222.59

0.00

9.73

9.73

235.15

215.13

0.00

14.39

[5.43]

efJeÊe Je<e& 2007- 08 kesÀ efueS efJemle=le efJeJejCe GheueyOe veneR nQ. yeQkeÀ ves Gme Je<e& kesÀ oewjeve heWMeve Deewj ie´s®³etìer kesÀ efueS ` 9.06 keÀjesæ[ keÀer heefjJeleea os³elee mJeerke=Àle keÀer nw. leLee 31.03.2008 keÀes DemJeerke=Àle heefjJeleea os³elee ` 36.26 keÀjesæ[ (heWMeve kesÀ efueS ` 16.81 keÀjesæ[ leLee ie´s®³etìer kesÀ efueS 19.45 keÀjesæ[) Leer.

(iii) ®eeuet Je<e& kesÀ efueS ie´s®³etìer leLee heWMeve ³eespevee kesÀ mebyebIe ceW ueeYe SJeb neefve Keeles ceW [eueer ieF& jkeÀce

Detailed figures related to FY 2007-08 are not available. Bank has recognized the transitional liability towards Pension and Gratuity of

` 9.06 crore during that year and unrecognized transitional liability

as on 31.03.2008 was ` 36.26 crore (` 16.81 crore for Pension and

` 19.45 crore for Gratuity).

(iii) Amounts Recognized in Profit & Loss Account in respect of Gratuity and Pension plan for Current Year


¬eÀ.mebSr no.

efJeJejCe Particulars ie´s®³egìer Gratuity heWMeve Pension

(i) heefjJeleea os³elee keÀe efveOee&jCe Recognition of Transitional Liability I

DeejbYe ceW heefjJeleea os³elee Transitional Liability at start

Je<e& kesÀ oewjeve efveOee&efjle heefjJeleea os³elee Transitional Liability recognized during the year

Deble ceW heefjJeleea os³elee Transitional Liability at end

4.86

4.86

0.00

4.21

4.21

0.00

(ii) heefjJeleea os³elee keÀe efveOee&jCe Recognition of Transitional Liability II

DeejbYe ceW heefjJeleea os³elee Transitional Liability at start

Je<e& kesÀ oewjeve efveOee&efjle heefjJeleea os³elee Transitional Liability recognized during the year

Deble ceW heefjJeleea os³elee Transitional Liability at end

63.97

15.99

47.98

283.14

70.78

212.36



(iii)efve³eespeve Deeeqmle³eeW hej JeemleefJekeÀ heéfleHeÀue Actual return on Plan Assets

efve³eespeve Deeeqmle³eeW hej Dehesef#ele heéfleHeÀue Expected return on Plan Assets

efve³eespeve Deeeqmle³eeW hej yeerceebefkeÀkeÀ ueeYe neefve Actual gain/(loss) on Plan Assets

efve³eespeve Deeeqmle³eeW hej JeemleefJekeÀ heéfleHeÀue Actual return on Plan Assets

19.48

15.09

34.57

109.12

[7.17]

101.95

(iv) Dee³e efJeJejCe ceW efveOee&efjle J³e³e Expenses recognized in the Income Statement:



efve³eespeve Deeeqmle³eeW hej Dehesef#ele heéfleHeÀue Expected Return on Plan assets

Jele&ceeve ceW heóÊe efheíues Je<eeX keÀer keÀceer Shortfall of earlier years now provided

heefjJeleea os³eleeDeeW keÀe efveOee&jCe Recognition of Transitional Liability

yeerceebefkeÀkeÀ ueeYe ³ee neefve Actuarial (Gain) or Loss

ueeYe SJeb neefve uesKes ceW Meeefceue J³e³e Expenses Recognized in P&L

14.00

21.65

[19.48]

4.79

20.85

13.00

54.81

23.51

135.26

[109.12]

[0.55]

74.99

28.83

152.92

Je<e& kesÀ oewjeve efJeefYeVe oerIee&JeefOe keÀce&®eejer ueeYe kesÀ efueS efkeÀS ieS heéJeOeeveeW (efJeÐeceeve keÀce&®eeefj³eeW kesÀ ceeceues ceW efÜleer³e heWMeve efJekeÀuhe leLee ie´s®³egìer meercee ceW Je=ef×; Deewj mesJeeefveJe=Êe keÀce&®eeefj³eeW kesÀ ceeceues ceW hetjer os³elee kesÀ keÀejCe hegjeves Deewj veS heefjJeleea os³elee kesÀ 1/5JeeR meefnle) kesÀ efJeJejCe efvecveevegmeej nQë

Details of Provisions (including 1/5th of transitional liability old and new, on account of second pension option in case of existing employees and enhancement in gratuity limit) made for various long term employee benefits during the year are as follows:

(` keÀjes[eW ceW ) (` In crores)

¬eÀ.mebSr no.

efJeJejCe Particulars jeefMe Amount

1 heWMeve Pension 152.92

2 DeJekeÀeMe vekeÀoerkeÀjCe Leave encashment 21.92

3 ie´s®³etìer Gratuity 54.81

4 efmeuJej pegefyeueer Silver Jubilee 0.06

5 hegveJee&me Resettlement 0.23

6 DeJekeÀeMe ³ee$ee efj³ee³ele Leave Travel Concession 3.96

7 yeerceejer DeJekeÀeMe Sick Leave 4.56

kegÀue TOTAL 238.46

i) yeerceebefkeÀkeÀ cetu³eebkeÀve kesÀ DeeOeej hej keÀce&®eejer ueeYeeW DeLee&led heWMeve, ie´s®³etìer, DeJekeÀeMe vekeÀoerkeÀjCe Deewj uesKeebkeÀve ceevekeÀ SSme 15 kesÀ Devegmeej keÀce&®eeefj³eeW kesÀ Dev³e ueeYeeW kesÀ efueS heéJeOeeve efkeÀ³ee ie³ee nw. FmekesÀ DeefleefjÊeÀ, Yeejleer³e meveoer uesKeekeÀej mebmLeeve Üeje DeefOemetef®ele keÀce&®eejer ueeYeeW hej uesKeebkeÀve ceevekeÀ-15 kesÀ Devegheeueve kesÀ efueS 31 cee®e& 2007 keÀes heefjJeleea os³eleeDeeW kesÀ 1/5 nesves kesÀ keÀejCe `21.57 keÀjesæ[ (efheíues Je<e&-21.57 keÀjesæ[) keÀer jeefMe keÀes Je<e& kesÀ oewjeve ueeYe SJeb neefve Keeles ceW heÝeeefjle efkeÀ³ee ie³ee nw. Deceev³e heefjJeleea os³eleeDeeW keÀer jeefMe Metv³e (efheíues Je<e& ` 21.57 keÀjes[ )nw.

ii. Yeejleer³e efjpeJe& yeQkeÀ kesÀ heefjhe$e meb. [eryeerDees[er .meb. yeerheer.yeermeer.80/ 21.04.018/ 2010-11 keÀer MeleeX kesÀ Devegmeej mejkeÀejer #es$e kesÀ yeQkeÀeW kesÀ keÀce&®eeefj³eeW kesÀ efueS heWMeve efJekeÀuhe hegveë osves leLee ie´s®³egìer meercee ceW Je=ef× - efJeJeskeÀhetCe& efJeefve³eecekeÀ J³eJenej efoveebkeÀ 09 HeÀjJejer 2011 kesÀ mebyebOe ceW yeQkeÀ ves 31.03.2011 keÀes ` 347.11 keÀjesæ[ keÀer Demecee³eesefpele jeefMe ceW mes yeQkeÀ ves 86.77 keÀjesæ[ (` 433.88 keÀjesæ[ keÀe 1/5 Yeeie) keÀer jkeÀce heefjMeesefOele keÀj ueer nw. Deeies ues peeF& ieF& Mes<e jkeÀce ` 260.34 keÀjesæ[ (heWMeve ` 212.36 keÀjesæ[ leLee ie´s®³egìer ` 47.98 keÀjesæ[) nw.

i) Provision has been made for Employees Benefits viz; Pension, Gratuity, Leave Encashment and other Employees benefits in accordance with AS-15 on the basis of actuarial valuation. In

addition, a sum of ` 21.57 crore (Previous year 21.57 crore) has been charged to Profit and Loss account during the year, being 1/5th of transitional Liability as on 31st March 2007, in compliance with AS-15 on Employees Benefits issued by the ICAI. The amount

of unrecognized transitional liability is ` Nil (Previous year ` 21.57 crores).

ii) In terms of the requirements of RBI circular no DBOD.No. BP.BC.80/ 21.04.018/2010-11 on Re-opening of Pension Option to Employees of Public Sector Banks and Enhancement in Gratuity Limits – Prudential Regulatory Treatment dated 9th February, 2011,

the Bank has amortized an amount of ` 86.77 crore (representing

1/5th of ` 433.88 crore) out of the unrecognized amount of ` 347.11

crore as on 31.03.2011. The balance amount carried forward i.e. `

260.34 crore (Pension ` 212.36 crore plus Gratuity ` 47.98 crore).

Annual Report 2011 - 2012 | 113


®e . uesKeebkeÀve ceevekeÀ 17 - Keb[ efjheese\ìieë

uesKeebkeÀve ceevekeÀ -17 hej Yeejleer³e efjpeJe& yeQkeÀ kesÀ mebMeesefOele efoMeeefveoxMeeW kesÀ Devegmeej, yeQkeÀ kesÀ heefj®eeueveeW keÀes he´eLeefcekeÀ KeC[ efpemeceW “jepekeÀes<e” “keÀeHeexjsì” / “mebhetCe& yeQeEkeÀie”, “efjìsue yeQeEkeÀie” Meeefceue nw Deewj “Dev³e yeQeEkeÀie heefj®eeueve” ceW efvecveevegmeej Jeieeake=Àle efkeÀ³ee ie³ee nw.

(` keÀjesæ[ ceW) [` in crores]

keÀejesyeej KeC[Business Segment

jepekeÀes<e Treasury keÀe@heexjsì / mebhetCe& yeQeEkeÀie Corporate/ wholesale

Banking

efjìsue yeQeEkeÀie Retail Banking

Dev³e yeQeEkeÀie heefj®eeueveOther Banking

Operations

kegÀue Total


Jele&ceeve Je<e& Current

year

efheíues Je<e& Previous

year


year


year


year


year


year


year


year


year

jepemJe Revenue 1737.21 1313.65 4066.75 2765.16 1368.87 1337.43 203.47 151.13 7376.30 5567.37

heefjCeece Result 28.59 -13.85 1002.76 798.53 326.24 466.14 187.94 127.86 1545.53 1378.68

iewj Deebyeefìle J³e³e Unallocated Expenses

579.36 480.09

heefj®eeueveiele ueeYeOperating Profit

966.17 898.59

Dee³ekeÀj Income Taxes 163.03 286.96

DemeeOeejCe ueeYe/neefve Extraordinary Profit/Loss

0.00 0.00


KeC[ Deeeqmle³eeb Segment Assets

27461.67 23369.57 45199.71 34790.18 13218.32 11325.39 476.17 526.23 86355.87 70011.37

iewj Deebyeefìle Deeeqmle³eeb Unallocated Assets

1032.05 827.05

kegÀue Deeeqmle³eeb Total Assets 87387.92 70838.42

KeC[ os³eleeSb Segment Liabilities

27461.67 23369.57 41637.71 32028.08 12670.79 10957.28 687.00 715.11 82457.17 67070.04

iewj Deebyeefìle os³eleeSb Unallocated Liabilities

4930.75 3768.38

kegÀue os³eleeSbTotal Liabilities

87387.92 70838.42

yeQkeÀ keÀe keÀesF& ieewCe (YeewieesefuekeÀ) KeC[ veneR nw. The Bank does not have any secondary (geographical) segment.

efìhheCeerë

1) KeC[ heefjCeece Deblej KeC[ ueeiele kesÀ keÀejCe mecee³eespeve kesÀ he½eele lew³eej efkeÀ³es ie³es nQ, efpevns yeQkeÀ Üeje efveOee&efjle keÀer peeves Jeeueer DevlejCe cetu³e J³eJemLee kesÀ DeeOeej hej ceeve efue³ee ie³ee nw.

2) keÀequhele Devlej Jeie& Deeeqmle³eeW, os³eleeDeeW Deewj jepemJe keÀes íesæ[ efo³ee ie³ee nw.

3) jepekeÀes<e heefj®eeueve ceW yeQkeÀ kesÀ mebhetCe& jepekeÀes<e efJeefveOeeve heesì&HeÀesefue³ees keÀe meceeJesMe nw.

4) iewj Deeyebefìle os³eleeDeeW ceW hetbpeer SJeb Deej#eefle³eeb Meeefceue nQ.

f. Accounting Standard – 17 - “Segment Reporting”

As per the Reserve Bank of India revised guidelines on Accounting Standard -17, the Bank’s Operations are classified into Primary Segment, i.e., the business segment comprising of “Treasury”, “Corporate / Wholesale Banking”, “Retail Banking” and “Other Banking Operations”, as follows:

Notes:

1) Segment Results are after adjustment on account of Inter Segment Cost, which has been considered on the basis of Transfer Price mechanism decided by the Bank.

2) Assumed Inter Segment Assets, Liabilities and Revenue have been ignored.

3) Treasury Operations consist of entire treasury investment portfolio of the Bank.

4) Unallocated liabilities include Capital and Reserves.


í. uesKeebkeÀve ceevekeÀ - 18. mebyebefOele he#e uesveosve g. Accounting Standard - 18 - ‘‘Related Party Transactions’’

hećegKe heýevOeve keÀee|cekeÀ Key Management Personnel

veece Name heoveece Designation ceo Item DeJeefOe Period jeefMe (` ceW) Amount

(in `)

$eÝCe jkeÀce (` ceW) Loan Amount

(in `)

Þeer [er.Sue.jeJeueShri D L Rawal

DeO³e#e SJeb heýebOe efveosMekeÀCMD

mebJesleve SJeb heefjueeqyOe³eebSalary Emoluments & Incentives

01.04.2011 mes to

31.10.2011lekeÀ

16,76,800 Metv³e NIL

Þeerceleer vethegj efce$eeMrs. Nupur Mitra

DeO³e#e SJeb heýebOe efveosMekeÀCMD


01.11.2011 mes to

31.03.2012lekeÀ

5,96,450 Metv³e NIL

Þeer S.kesÀ.oÊeShri A K Dutt

keÀe³e&heeuekeÀ efveosMekeÀ ED


01.04.2011 mes to

31.03.2012 lekeÀ

18,66,001

Metv³e NIL

pe. uesKeebkeÀve ceevekeÀ 20 - heéfle Mes³ej Depe&ve h. Accounting Standard 20:- Earning per Share

heéfle Mes³ej Depe&ve Earning Per Share 31.3.2012 31.3.2011

heéfle Mes³ej Depe&ve cetue SJeb Ûeefmele (`) EPS Basic & Diluted (`) 24.08 21.26

efveoxMeebkeÀ ©he ceW (` keÀjesæ[ ceW) ceev³e ueeYe Je neefve uesKes kesÀ Devegmeej efveJeue ueeYeNet Profit as per Profit & Loss Account Considered as numerator ( ` in crore)

803.14 611.63

cetu³e Jeie& kesÀ ©he ceW FeqkeÌJeìer Mes³ejeW keÀer Yeeefjle Deewmele mebK³eeWeighted average number of Equity share considered as denominator 33,35,26,083 28,77,16,244

Mes³ej keÀe DebefkeÀle cetu³e (`) Nominal value of share (`) 10/- 10/-

ì. uesKeebkeÀve ceevekeÀ 21 - mecesefkeÀle efJeÊeer³e efJeJejefCe³eeb (meer.SHeÀ.Sme)

Fme ceevekeÀ kesÀ DeLe& kesÀ lenle yeQkeÀ keÀer keÀesF& mene³ekeÀ kebÀheveer veneR nw, Deleë ³en uesKeebkeÀve ceevekeÀ ueeiet veneR neslee nw.

Pe.uesKeebkeÀve ceevekeÀ 22 - Dee³e hej keÀj kesÀ efueS uesKeebkeÀve

yeQkeÀ ves Yeejleer³e meveoer uesKeekeÀej mebmLeeve Üeje peejer efkeÀS ieS `Dee³e hej uesKeebkeÀve ceevekeÀ 22 ‘ keÀer Dehes#eeDeeW keÀe Devegheeueve efkeÀ³ee nw, Deewj leovegmeej DeemLeefiele keÀj Deeeqmle³eeW SJeb os³eleeDeeW keÀer hen®eeve keÀer ieF& nw.

31 cee®e& 2012 keÀes ` 16.39 keÀjesæ[ (efheíues Je<e& ` 76.60 keÀjesæ[) keÀer jkeÀce keÀer DeemLeefiele keÀj Deeeqmle³eeW kesÀ efveJeue Mes<e ceW efvecveefueefKele meceeefJeä nw

(` keÀjesæ[ ceW) (` in crores)

2011-12 2010-11

DeemLeefiele keÀj Deeeqmle³eeb Deferred Tax Assets

iewj efve<heeokeÀ Deeeqmle³eeW / DeMeesO³e $eÝCeeW kesÀ efueS heéJeOeeve Provision for NPAs / Bad Debts 124.09 96.38

DeJekeÀeMe vekeÀoerkeÀjCe Leave Encashment 37.28 30.88

S®e.ìer.Sce. heéfleYetefle³eeW mes mebyebefOele heefjMeesefOele heérefce³ece Amortized premium on HTM securities 47.49 41.24

efveJesMe hej cetu³eneme kesÀ efueS heéJeOeeve Provision for Depreciation on Investments -213.54 -90.35

Oeeje 40 (S) (DeeF&S) kesÀ Debleie&le DemJeerkeÀe³e& J³e³e Expenditure disallowable under section 40(a)(ia) 0.97 1.15

heefjhekeÌJe Jee³eoe efJeosMeer cegêe mebefJeOeeve hej neefve / ueeYe (-) Loss/ Profit (-) on unmatured Forward Forex contract 0.00 -4.71

SHeÀ.DeeF&.ìer.Sue kesÀ efueS heéJeOeeve Provision for FITL 18.69 2.31

kegÀue DeeeqmLeiele keÀj Deeeqmle³eeb Total Deferred Tax Assets 14.98 76.90

IeìeSb: DeemLeefiele keÀj os³eleeSb Less: Deferred Tax Liabilities

meeHeÌìJes³ej meefnle eqmLej Deeeqmle³eeW hej cetu³eÛeme Depreciation on Fixed Assets including software -1.41 0.30

kegÀue DeemLeefiele keÀj oeef³elJe Total Deferred Tax Liabilities -1.41 0.30

Devegmet®eer 11 (Dev³e Deeeqmle³eeW) ceW oMee&³eer ie³eer DeemLeefiele keÀj Deeeqmle³eeW keÀe efveJeue Mes<eNet balance of DTA shown in the Schedule 11 (Other Assets)

16.39 76.60


i. Accounting Standard 21 – “Consolidated Financial Statements(CFS)”

The Bank is not having any subsidiaries, within the meaning of this Standard, therefore, this Accounting Standard does not apply.

j. Accounting Standard 22 – “Accounting for Taxes on Income”

The Bank has complied with requirements of “AS-22 issued by ICAI and accordingly, deferred tax assets and liabilities are recognized.

The net balance of Deferred Tax Asset as on 31st March 2012 amounting to ` 16.39 crore (Previous Year ` 76.60 crore) consists of the following:

Annual Report 2011 - 2012 | 115

%e. uesKeebkeÀve ceevekeÀ 23 - mecesefkeÀle efJeÊeer³e efJeJejefCe³eeW ceW men³eesieer kebÀheefve³eeW ceW efveJesMe keÀe uesKeebkeÀve -

legueve he$e keÀer efleefLe keÀes yeQkeÀ keÀer keÀesF& men³eesieer kebÀheveer veneR nw

ì. uesKeebkeÀve ceevekeÀ 24- yebo efkeÀS ieS ef¬eÀ³eekeÀueehe -:

Je<e& kesÀ oewjeve yeQkeÀ ves keÀesF& ef¬eÀ³ee keÀueehe yebo veneR efkeÀ³ee.

þ. uesKeebkeÀve ceevekeÀ 28 :Dehemeeceev³e Deeeqmle³eeb

heýebOeve keÀer je³e ceW GvekeÀer keÀesF& Dehemeeceev³e Deeeqmle³eeb veneR nQ.

[. uesKeebkeÀve ceevekeÀ 29 - heéJeOeeve, DeekeÀeqmcekeÀ os³eleeSb leLee DeekeÀeqmcekeÀ Deeeqmle³eeb


k. Accounting Standard 23 – “Accounting for Investments in Associates in Consolidated Financial Statements”

As on the Balance Sheet Date there is no such associate of the Bank.

l. Accounting Standard - 24 – “Discontinuing Operations”

No operations have been discontinued in the Bank during the year.

m. Accounting Standard - 28 – “Impairment of Assets”

In the opinion of the Management, there is no impairment to its assets.

n. Accounting Standard - 29 – “Provisions, Contingent Liabilities and Contingent Assets”

{. os³eleeDeeW kesÀ efueS heéJeOeeveeW ceW Ieì-ye{i. Movement of Provisions for Liabilities

(` keÀjesæ[ ceW) (` In Crores)

efJeJejCe Particulars keÀevetveer ceeceues/DeekeÀeqmcekeÀleeSbLegal Cases / Contingencies

1 Dehe´wue 2011 keÀe Mes<e Balance as at 1st April 2011 21.43

Je<e& kesÀ oewjeve heéJeOeeve Provided during the year 3.59

Je<e& kesÀ oewjeve he´³egÊeÀ jeefMe Amounts used during the year -

Je<e& kesÀ oewjeve he´l³eeJee|lele Reversed during the year 0.03

31cee®e& 2011 keÀes Mes<e Balance as at 31st March 2012 24.99

yeeË³eieceve / Deefveeq½eleleeDeeW keÀe keÀeue Timing of Outflow / Uncertainties Deefveeq½ele Not Ascertainable

Dehesef#ele heéflehete|le Reimbursement Expected Deefveeq½ele Not Ascertainable

ii ) DeekeÀeqmcekeÀ os³eleeDeeW kesÀ mebyebOe ceW leguevehe$e keÀer Devegmet®eer-12 keÀer ceo mebK³ee (i) mes (v) Deheves mJe©he kesÀ Devegmeej Jeieeake=Àle efJeefYeVe he´keÀej keÀer DeekeÀeqmcekeÀ os³eleeDeeW keÀes oMee&leer nQ. ³es jeefMe³eeb keÀer ieF& cetue mebefJeoe DeLeJee oeJeeW mes mebyebefOele keÀeiepeeleeW kesÀ DeeOeej hej heékeÌkeÀefuele keÀer ieF& nQ. Fve DeekeÀeqmcekeÀ os³eleeDeeW kesÀ keÀejCe yeefnie&ceve mebyebefOele v³eeef³ekeÀ heéefOekeÀjCeeW Üeje cegkeÀoceeW kesÀ efveheìejs kesÀ heefjCeece, mebefJeoeDeeW kesÀ efve<heeove, ieejbìer ueeiet nesves, meeKe he$eeW kesÀ nmleeblejCe, oeJeeW kesÀ efveheìeve Deeefo hej efveYe&j jnsiee.

18.22 ®eue heéJeOeeve

yeQkeÀ kesÀ heeme keÀesF& ®eue heéJeOeeve veneR nw.

18.23 Deejef#eefle³eeW mes DeenjCe

Je<e& kesÀ oewjeve yeQkeÀ ves Deejef#eefle³eeW mes keÀesF& jkeÀce Deenefjle veneR keÀer nw.

18.24 yeQkeÀ Üeje peejer ®egkeÀewleer DeeéeemeveeW (Sue.Dees.meer) keÀe he´keÀìve

®etbefkeÀ yeQkeÀ keÀer efJeosMe ceW keÀesF& mene³ekeÀ kebÀheveer / MeeKee veneR nw , FmeefueS yeQkeÀ ves efJeosMeer efve³eecekeÀ keÀer MeleeX keÀes hetje keÀjves kesÀ efueS keÀesF& ®egkeÀewleer Deeéeemeve he$e peejer veneR efkeÀ³ee nw.

18.25 yeQkeÀ yeercee keÀejesyeej

yeQkeÀ keÀes yeQkeÀ yeercee keÀejesyeej mes ©heS 3.45 keÀjesæ[ (efheíues Je<e& ` 9.21 keÀjesæ[) MegukeÀ / keÀceerMeve kesÀ ©he ceW heéhle ngS.

18.26 yeQkeÀ ves efJeÊeer³e meceeJesMeve ³eespevee (SHeÀ.DeeF&.heer) kesÀ Debleie&le Je<e& 2011-12 kesÀ oewjeve 2000 mes DeefOekeÀ pevemebK³eeJeeues 728 ieebJeeW keÀes Meeefceue keÀjves keÀe ue#³e efveOee&efjle efkeÀ³ee nw. efoveebkeÀ 31.03.2012 lekeÀ meYeer 728 ieebJe Meeefceue efkeÀS ieS efpemeceW mes 687 ieebJe keÀejesyeej heéfleefveefOe (yeermeer) cee@[ue kesÀ Üeje Deewj 41ieebJe YeeweflekeÀ MeeKee kesÀ ceeO³ece mes Meeefceue efkeÀS ieS.

ii. Item Nos (I) to (V) of the Schedule - 12 of the balance sheet on contingent liabilities, reflect the various types of contingent liabilities categorized according to their nature. These amounts are estimated on the basis of documents related to the basic contracts or claims made. Outflow on account of these contingent liabilities would depend upon the outcome of disposal of litigations by the respective judicial authorities, execution of contracts, invocation of guarantees, devolvement of LCs, settlement of claims etc.

18.22 Floating Provisions

Bank does not have any floating provisions.

18.23 Draw Down from Reserves

Bank has not drawn any amount from the Reserves during the year.

18.24 Disclosure of Letter of Comforts (LOCs) issued by the Bank

Since the Bank does not have any subsidiary/branch in overseas, Bank has not issued any Letter of Comforts [LOC] to meet the requirement of foreign regulator.

18.25 Bancassurance Business

Bank has received 3.45 crore (Previous year 9.21 crore) as fees/commission from bancassurance business.

18.26 Bank has set a target to cover 728 villages with population above 2000 during 2011-12 under Financial Inclusion Plan (FIP). All 728 villages have been covered by the Bank by 31.03.2012, out of which, 687 villages have been covered through Business Correspondent (BC) model and 41 villages through Brick & Mortar Branch Mode.


18.27 pecee jeefMe³eeW keÀe keWÀêerkeÀjCe Concentration of Deposits



yeerme yeæ[s peceekeÀlee&DeeW keÀer kegÀue peceeSbTotal Deposits of twenty largest depositors

10663.51 10091.72

yeQkeÀ keÀer kegÀue peceeDeeW ceW yeerme yeæ[er peceeDeeW keÀe heéfleMelePercentage of Deposits of twenty largest deposits to total deposits of the Bank

13.82% 15.71%

18.28 DeefiećeeW keÀe keWÀêerkeÀjCe Concentration of Advances



yeerme yeæ[ss DeefiećeeW kesÀ kegÀue Deefieće Total Advances of twenty largest Advances 11128.35 10079.86

yeQkeÀ kesÀ kegÀue DeefiećeeW ceW yeerme yeæ[s DeefiećeeW kesÀ DeefiećeeW keÀe heéfleMele Percentage of Advances of twenty largest Advances to total Advance of the Bank

15.21% 16.95%

18.29 $eÝCe keÀe keWÀêerkeÀjCe Concentration of Exposure



yeerme ye[s GOeejkeÀlee&DeeW / ieénkeÀeW kesÀ kegÀue $eÝCeTotal Exposure of twenty largest borrowers/ customers

11465.82 10163.10

GOeekeÀlee&DeeW / ieénkeÀeW keÀes yeQkeÀ kesÀ kegÀue $eÝCeeW ceW yeerme ye[s GOeejlee&DeeW / ieénkeÀeW kesÀ $eÝCeeW keÀe heéfleMelePercentage of Exposure to twenty largest borrowers/ customers to total Exposure of the Bank on borrowers/ customers

11.90% 12.97%

18.30 Sve.heer.S keÀe keWÀêerkeÀjCe Concentration of NPA



Meer<e& ®eej Sve.heer.S KeeleeW kesÀ kegÀue $eÝCeTotal Exposure to top four NPA Accounts

122.02 198.28

18.31 #es$eJeej Sve.heer.S Sector wise NPA

efJeJejCe Particulars Gme #es$e ceW kegÀue DeefiećeeW ceW Sve.heer.S keÀe heéfleMele Percentage of NPAs to Total

Advances in that sector2011-12 2010-11

ke=Àef<e SJeb mecye× ef¬eÀ³ee keÀueehe Agriculture & Allied activities 3.80 2.27

GÐeesie (met#ce SJeb ueIeg, ceO³ece SJeb ye[s GÐeceIndustry (Micro & Small, Medium & large)

1.22 2.72

mesJeeSb Services 5.41 5.01

J³eefÊeÀiele $eÝCe Personal Loans 0.91 0.77

18.32 Sve.heer.S ceW Ieìye{ Movement of NPAs


efJeJejCe Particulars jkeÀce Amount

mekeÀue Sve.heer.S(01 Dehe´wue 2011 kesÀ Devegmeej DeLeMes<e)Gross NPA (Opening Balance as on 01st April, 2011)

842.24

Je<e& kesÀ oewjeve peeæ[s ieS (veS Sve.heer.S)Additions (Fresh NPA) during the year

722.19

Ghe - ³eesie Sub Total - A 1564.43

IeìeSb Less:

(i) GVe³eve Upgradations 191.47


Annual Report 2011 - 2012 | 117

(ii) Jemetueer (GVe³eve efkeÀS ieS KeeleeW ceW keÀer ieF& Jemetueer keÀes íes[keÀj) Recoveries (excluding recoveries made from upgraded accounts)

222.56

(iii) yeÆs Keeles efueKes ieS Write Offs 193.90

Ghe - ³eesie Sub Total - B 607.93

mekeÀue Sve.heer.S (31 cee®e& 2012 keÀes FefleMes<e )Gross NPA (Closing Balance as on 31st March, 2012)

956.50

26.33 efJeosMeer Deeeqmle³eeb Sve.heer.S SJeb jepemJe Overseas Assets NPA & Revenue


efJeJejCe Particulars jkeÀce Amount

kegÀue Deeeqmle³eeb Total Assets Metv³e Nil

kegÀue Sve.heer.S Total NPAs Metv³e Nil

kegÀue jepemJe Total Revenue Metv³e Nil


15.34 Bank has not sponsored any SPVs.

18.35 The Bank has engaged M/s Tata Consultancy Services (TCS) as the Application Service Provider for implementation of Financial Inclusion Plan for a period of 3 years. Bank has engaged individual Business Correspondents (BCs) in the FI villages in all over India except Union Territory of Dadra & Nagar Haveli (UT of DNH). Bank has engaged M/s A Little World (ALW) as Technology Service Provider and M/s Zero Microfinance & Savings Support Foundation (ZMF) as Business Correspondent for the implementation of Financial Inclusion plan in the UT of DNH.

18.36 Previous year’s figures have been regrouped/reclassified/re-arranged, wherever necessary, to make them comparable with the current year’s figures.

18.34 yeQkeÀ ves efkeÀmeer Sme.heer.Jeer keÀe heé³eespeve veneR efkeÀ³ee nw.

18.35 yeQkeÀ ves 3 Je<e& keÀer DeJeefOe kesÀ efueS efJeÊeer³e meceeJesMeve ³eespevee kesÀ keÀe³ee&vJe³eve nsleg SeqhuekesÀMeve mesJee heóelee (S.Sme.heer) kesÀ ©he ceW ces. ìeìe keÀvmeuìvmeer mee|Jemesme keÀer mesJeeSb ueer nQ. yeQkeÀ ves efJeÊeer³e meceeJesMeve ³eespevee kesÀ Debleie&le oeoje SJeb veiej nJesueer ([er.Sve.S®e. keÀe mebIe Meeefmele #es$e) kesÀ DeueeJee Yeejle Yej ceW J³eefÊeÀiele keÀejesyeej heéfleefveefOe³eeW (yeer meer) keÀes efve³egÊeÀ efkeÀ³ee nw. yeQkeÀ ves heéwÐeesefiekeÀer heóelee kesÀ ©he ceW cesmeme& S efueefìue Jeu[& (ces.S.Sue.[yu³et) keÀer mesJeeSb ueer nQ leLee oeoje SJeb veiej nJesueer keWÀê Meeefmele heósMe ceW cesmeme& peerjes ceeF¬eÀes HeÀeFvesvme SC[ meseEJeime meheexì HeÀeGb[sMeve (ces. pes*.Sce.SHeÀ ) keÀer mesJeeSb ueer nQ.

18.36 efheíues Je<e& kesÀ DeebkeÀ[eW keÀes ®eeuet Je<e& kesÀ DeebkeÀæ[eW kesÀ meeLe legueveer³e yeveeves kesÀ efueS DeeJeM³ekeÀleevegmeej GvnW hegveëmecetefnle / hegveëJeieeake=Àle / hegveëJ³eJeeqmLele efkeÀ³ee ie³ee nw.


Yeejle kesÀ jeä^heefle keÀer mesJee ceW uesKee hejer#ekeÀeW keÀer efjheesì REPORT OF THE AUDITORS TO THE PRESIDENT OF INDIA

1. We have audited the attached Balance Sheet of Dena Bank

as at 31st March, 2012, and also the Profit and Loss Account

and the Cash Flow Statement annexed thereto for the year

ended on that date, in which are incorporated the returns of

20 branches and 21 Regional Offices audited by us and 777

branches audited by branch auditors. The branches audited

by us and those audited by other auditors have been selected

by the Bank in accordance with the guidelines issued by

the Reserve Bank of India. Also incorporated in the Balance

Sheet and the Profit & Loss Account are the returns from 449

branches which have not being subjected to audit. These

unaudited branches account for 4.27% of advances, 15.84 %

of deposits, 2.59 % of interest income and 13.76 % of interest

expenses. These financial statements are the responsibility of

the Bank’s Management. Our responsibility is to express our

opinion on these financial statements based on our audit.

2. We conducted our audit in accordance with the auditing

standards generally accepted in India. These standards

require that we plan and perform the audit to obtain reasonable

assurance as to whether the financial statements are free of

material misstatements. An audit includes examining, on a

test basis, evidence supporting the amounts and disclosures

in the financial statements. An audit also includes assessing

the accounting principles used and significant estimates made

by the Management, as well as evaluating the overall financial

statement presentation. We believe that our audit provides a

reasonable basis for our opinion.

3. The Balance Sheet and the Profit and Loss Account have

been drawn up in Forms ‘‘A’’ and ‘‘B’’ respectively of the Third

Schedule to the Banking Regulation Act, 1949.

4. Subject to the limitations of the audit indicated in paragraph 1

above, and as required by the Banking Companies (Acquisition

and Transfer of Undertakings) Act, 1970 and subject also to

the limitations of disclosure required therein, we report that: -

(i) We have obtained all the information and explanations

which to the best of our knowledge and belief, were

necessary for the purpose of our audit and have found

them to be satisfactory.

(ii) The transactions of the Bank, which have come to our

notice, have been within the powers of the Bank.

(iii) The returns received from the offices and branches of

the Bank have generally been found adequate for the

purpose of our audit.

1. nceves osvee yeQkeÀ kesÀ 31 cee®e&, 2012 kesÀ mebueive legueve-he$e leLee GmekesÀ meeLe

mebueive Gmeer leejerKe keÀes meceehle DeJeefOe kesÀ ueeYe-neefve uesKeeW keÀe uesKee-hejer#eCe

efkeÀ³ee nw, efpemeceW nceejs Üeje uesKee hejeref#ele 20 MeeKeeSb leLee 21 #es$eer³e

keÀe³ee&ue³eeW keÀer efJeJejefCe³eeb Deewj Dev³e uesKee hejer#ekeÀeW Üeje uesKee hejeref#ele 777

MeeKeeDeeW keÀer efJeJejefCe³eeb Yeer Meeefceue nQ. nceejs Üeje leLee Dev³e uesKee hejer#ekeÀeW

Üeje uesKee-hejeref#ele MeeKeeDeeW keÀe ®e³eve Yeejleer³e efj]peJe& yeQkeÀ Üeje yeQkeÀ keÀes

efoS ieS efoMee efveoxMeeW kesÀ Devegmeej efkeÀ³ee ie³ee nw. legueve he$e Deewj ueeYe SJeb

neefve uesKee ceW Gve 449 MeeKeeDeeW keÀer efJeJejefCe³eeb Yeer Meeefceue nQ efpevekeÀer uesKee

hejer#ee veneR ngF& nw. iewj uesKee hejeref#ele MeeKeeDeeW kesÀ Deefieće kegÀue DeefiećeeW kesÀ

4.27%, peceejeefMe³eeW kesÀ 15.84 %, y³eepeiele Dee³e kegÀue y³eepeiele Dee³e kesÀ

2.59% Deewj y³eepeiele J³e³e kegÀue y³eepeiele J³e³e kesÀ 13.76% nesles nQ. nceves

legueve he$e kesÀ meeLe Gmeer leejerKe keÀes meceehle Je<e& kesÀ efueS vekeÀoer he´Jeen efJeJejCe

keÀer Yeer uesKee hejer#ee keÀer nw. Fve efJeÊeer³e efJeJejCeeW kesÀ efueS yeQkeÀ heýebOeve efpeccesoej

nw. nceeje oeef³elJe Deheveer uesKee hejer#ee kesÀ DeeOeej hej Fve efJeÊeer³e efJeJejCeeW hej

Dehevee cele J³eÊeÀ keÀjvee nw.

2. nceves Deheveer uesKeehejer#ee Yeejle ceW meeceev³ele³ee mJeerke=Àle uesKeehejer#ee ceeveob[W

kesÀ Devegmeej keÀer nw. Fve ceeveob[eW keÀer Dehes#ee nw efkeÀ nce uesKeehejer#ee keÀer ³eespevee

SJeb GmekeÀe keÀe³ee&vJe³eve Fme he´keÀej keÀjW efkeÀ Gmes Ssmee ³egefÊeÀ³egÊeÀ Deeéeemeve

heéhle nes efkeÀ ³es efJeÊeer³e efJeJejCe efkeÀmeer meej³egÊeÀ met®evee mes jefnle vener nQ.

uesKeehejer#ee ceW vecetvee DeeOeej hej OevejeefMe³eeW Deewj efJeÊeer³e efJeJejCeeW kesÀ he´keÀìve

kesÀ meceLe&ve ceW mee#³eeW keÀe hejer#eCe Meeefceue neslee nw. uesKeehejer#ee ceW he´³egÊeÀ

uesKeebkeÀve efme×ebleeW Deewj heýebOeve Üeje efkeÀS ie³es cenlJehetCe& DevegceeveeW kesÀ DeekeÀueve

kesÀ meeLe-meeLe meceie´ ©he mes efJeÊeer³e efJeJejCeeW kesÀ he´mlegleve keÀe cetu³eebkeÀve Yeer

Meeefceue neslee nw. nceW efJeéeeme nw efkeÀ nceejer uesKeehejer#ee nceejs Fme cele keÀe

³egefÊeÀ³egÊeÀ DeeOeej GheueyOe keÀjeleer nw.

3. legueve-he$e Deewj ueeYe Je neefve uesKee yeQeEkeÀie efJeefve³eceve DeefOeefve³ece, 1949 keÀer

leermejer Devegmet®eer kesÀ ¬eÀceMe HeÀe@ce& ``keÀ'' Deewj ``Ke'' ceW lew³eej efkeÀS ieS nQ.

4. Thej hewje 1 ceW efvee|oä uesKeehejer#ee keÀer meerceeDeeW kesÀ DeOeerve Deewj yeQeEkeÀie

kebÀheveer (Ghe¬eÀceeW keÀe Depe&ve Deewj DeblejCe) DeefOeefve³ece, 1970 Üeje Dehesef#ele

Deewj GmeceW ³eLee he´keÀìve keÀer meerceeDeeW keÀer Dehes#ee kesÀ DeOeerve nce efjheesì& keÀjles

nQ efkeÀ :-

(i) nceejer meJeeXÊece peevekeÀejer SJeb efJeéeeme kesÀ Devegmeej nceejer uesKee hejer#ee kesÀ

he´³eespeve nsleg nceves meYeer DeeJeM³ekeÀ met®eveeSb SJeb mheäerkeÀjCe heéhle efkeÀS nQ

Deewj GvnW meblees<epevekeÀ hee³ee nw.

(ii) yeQkeÀ kesÀ mebJ³eJenej, pees nceejer peevekeÀejer ceW DeeS nQ, yeQkeÀ kesÀ DeefOekeÀej #es$e

ceW nQ.

(iii) yeQkeÀ kesÀ keÀe³ee&ue³eeW Deewj MeeKeeDeeW mes heéhle efJeJejefCe³eeb nceejer uesKee hejer#ee

kesÀ GÎsM³e kesÀ efueS he³ee&Êe heeS ieS.

Annual Report 2011 - 2012 | 119

5. In our opinion, as shown by books of Bank, and to the best of

our information and according to the explanations given to us:

(a) the Balance Sheet, read with the Significant Accounting

Policies and the Notes thereon is a full and fair Balance

Sheet containing the necessary particulars and it is

properly drawn up so as to exhibit a true and fair view

of state of affairs of the Bank as at 31st March 2012 in

conformity with accounting principles generally accepted

in India;

(b) the Profit and Loss Account, read with the Significant

Accounting Policies and the Notes thereon shows a true

balance of profit, in conformity with accounting principles

generally accepted in India, for the year ended covered

by the account; and

(c) the Cash Flow Statement gives the true and fair view of

the cash flows for the year ended on that date.

5. nceejer je³e ceW. yeQkeÀ keÀer yeefn³eeW ceW oMee&S ieS Devegmeej Deewj nceejer meJeexÊece

met®evee kesÀ DeeOeej hej leLee nceW efoS ieS mheäerkeÀjCe kesÀ Devegmeej :

(keÀ) cenlJehetCe& uesKee veerefle³eeW Deewj Gve hej oer ieF& efìhheefCe³eeW kesÀ meeLe heefþle

legueve he$e Deheves DeeJeM³ekeÀ y³eewjeW kesÀ meeLe hetCe& Deewj mener nQ leLee Fmes Ssmes

Gef®ele ©he mes lew³eej efkeÀ³ee ie³ee nw efkeÀ Gmemes 31 cee®e& 2012 keÀes yeQkeÀ kesÀ

keÀe³e&keÀueeheeW keÀe mener Deewj mheä ef®e$e GheeqmLele nes mekesÀ Deewj Yeejle ceW

meeceev³e ©he ceW mJeerke=Àle uesKeebkeÀve veerefle³eeW kesÀ DevegmejCe ceW nw.

(Ke) cenlJehetCe& uesKee veerefle³eeW Deewj Gvemes mebyebefOele efìhheefCe³eeW kesÀ meeLe heefþle

ueeYe neefve uesKee ueeYe kesÀ JeemleefJekeÀ DeefleMes<e keÀes oMee&lee nw pees Keeles kesÀ

meceehle Je<e& kesÀ efueS, Yeejle ceW meeceev³e ©he ceW mJeerke=Àle uesKeebkeÀve veerefle³eeW

kesÀ Devegmeej nw; Deewj

(ie) vekeÀoer he´Jeen efJeJejCe Gme leejerKe keÀes meceehle Je<e& keÀer vekeÀoer he´Jeen keÀer

JeemleefJekeÀ eqmLeefle oMee&lee nw.

nceejer mebueive meceefoveebefkeÀle Deueie efjheesì& kesÀ Devegmeej As per our separate report of even date attached








For B K Khare

& Co.



Yeeieeroej Partner



For Gandhi Minocha

& Co.



Yeeieeroej Partner



For P K Chopra &

Co.



Yeeieeroej Partner



For S N Dhawan

& Co.



Yeeieeroej Partner

Sce.veb M No 010577


For Avanish K




Yeeieeroej Partner

Sce.veb M No 072506


For S C Bapna &

Associates.



Yeeieeroej Partner

Sce.veb M No 088903

mLeeve Place: cegbyeF& Mumbai

efoveebkeÀ Date: 08.05.2012


31 cee®e&, 2012 keÀes meceehle Je<e& keÀe vekeÀoer he´Jeen efJeJejCe CASH FLOW STATEMENT FOR THE YEAR ENDED 31ST MARCH 2012

(‘000íesæ[ efo³ee nw) (‘000s omitted)

31.03.2012 keÀer eqmLeefle kesÀ Devegmeej As on 31.03.2012

31.03.2011 keÀer eqmLeefle kesÀ Devegmeej As at 31.03.2011

` ` ` `Yeeie-I heefj®eeueve mebyebOeer ieefleefJeefOe³eeW mes vekeÀoer he´JeenPart I - Cashflow from operating activitieskeÀj kesÀ he½eeled efveJeue ueeYe Net profit after tax 8,031,410 6,116,298

]peesæ[W / (IeìeSb) iewj vekeÀoer ceoW Deewj Dev³e$e efJe®eeefjle ceoW Add / (Less) Non cash items and items considered seperately:1 eqmLej Deeeqmle³eeW hej DeJe#e³eCe Depreciation on fixed assets 355,981 305,512

(2) eqmLej Deeeqmle³eeW keÀer efye¬eÀer mes ueeYe (+) neefve (-) Profit (-) / Loss (+) on sale of fixed assets

3,232 (3,831)

(3) efJeefveOeeveeW hej Deoe efkeÀ³es ie³es heérefce³ece keÀe heefjMeesOeve Amortisation of premium paid on Investments

324,508 282,813

(4) mee@HeÌìJes³ej J³e³eeW keÀe heefjMeesOeve Amortisation of software expenses

39,565 28,611

(5) oerIee&JeefOe $eÝCeeW hej Deoe y³eepe Interest paid on long term loans 1,471,656 1,447,206

(6) heéJeOeeve Deewj DeekeÀeqmcekeÀleeSb (DeeF& / [yu³et /[erìerSue keÀes íes[keÀj) Provision & Contingencies (Other Than I/W /DTL)

5,622,569 3,251,853

(7) Dee³ekeÀj SJeb [er.ìer.Sue. kesÀ efueS heéJeOeeve Provision for Income Tax & DTL

1,627,800 2,864,300

(8) mebheefÊe keÀj heéJeOeeve Provision for Wealth tax 2,500 4,108

(9) Deveg<ebieer ueeYe keÀj nsleg heéJeOeeve Provision for Fringe Benefit Tax 0 1,304

(10) DeJekeÀeMe vekeÀoerkeÀjCe yeerceebefkeÀle cetu³eve Leave Encashment Actuarial valuation

219,200 174,200

(11) yeerceejer DeJekeÀeMe kesÀ efueS heéJeOeeve Provision for Sick Leave 45,600 37,800

(12) efmeuJej pegefyeueer ceeFue mìesve DeJee[& kesÀ efueS heéJeOeeve Prov. For Silver Jubilee Milestone Award

600 (5,100)

(13) DeJekeÀeMe efkeÀje³ee efj³ee³ele kesÀ efueS heéJeOeeve Provision for LFC 39,600 (32,000)

(14) hegveJee&me mesJee kesÀ efueS heéJeOeeve Provision for Resettlement service

2,300 (800)

(15) efJeefJeOe os³elee heéfleuesKeve Misc. Liablity Written Back (14,012) 0

9,741,099 8,355,976 keÀe³e&Meerue hetbpeer ceW heefjJele&veeW mes hetJe& heefj®eeueve ueeYe Operating profit before Working capital changes

17,772,509 14,472,274

keÀe³e&Meerue hetbpeer heefjJele&ve kesÀ efueS mecee³eespeve Adjustments for working capital changes :(1) efJeefveOeeveeW ceW (Je=ef×)/keÀceer (Increase)/Decrease in Investments (43,954,129) (31,505,785)

(2) DeefiećeeW ceW (Je=ef×)/keÀceer (Increase)/Decrease in Advances (121,455,301) (96,380,368)

(3) Dev³e Deeeqmle³eeW ceW (Je=ef×)/keÀceer (Increase)/Decrease in Other Assets

(726,590) (4,674,872)

(4) peceejeefMe³eeW ceW Je=ef×/(keÀceer) Increase/(Decrease) in Deposits 129,571,781 128,653,431

(5) GOeej jeefMe³eeW ceW Je=ef×/(keÀceer)(efJeÊeer³e ef¬eÀ³ee keÀueeheeW kesÀ efmeJee³e) Increase/(Decrease) in Borrowings (Excl. Financing Activities)

21,892,883 1,297,442

(6) Dev³e os³eleeDeeW ceW Je=ef×/(keÀceer) Increase/(Decrease) in Other Liabilities

3,639,672 (8,386,848)

(11,031,684) (10,997,000)heefj®eeueve peefvele vekeÀoer Cash Generated from operations 6,740,825 3,475,274

Dee³ekeÀj Jeehemeer/(Yegieleeve efkeÀ³ee ie³ee he´l³e#e keÀj) Income tax refund / (Direct tax Paid) (3,714,217) (3,382,432)heefj®eeueve ieefleefJeefOe³eeW mes efveJeue vekeÀoer he´Jeen Net Cash flow from operating activities 3,026,608 92,842

Annual Report 2011 - 2012 | 121

(‘000íesæ[ efo³ee nw) (‘000s omitted)

31.03.2012 keÀer eqmLeefle kesÀ Devegmeej As on 31.03.2012

31.03.2011 keÀer eqmLeefle kesÀ Devegmeej As at 31.03.2011

` ` ` `Yeeie II - efJeefveOeeve ieefleefJeefOe³eeW mes vekeÀoer he´Jeen Part II - Cashflow from investing activities

mene³ekeÀ Deewj /³ee meb³egÊeÀ GÐeceeW ceW efveJesMe Investments in Subsidiaries and /or Joint ventures

(266,000) 0

De®eue mebheefÊe³eeW keÀe ¬eÀ³e (Decetle& mebheefÊe Yeer Meeefceue) Purchase of fixed assets (Incl. intangible)

(514,036) (429,665)

De®eue mebheefÊe³eeW keÀe efJe¬eÀ³e Sale of fixed assets 5,095 7,387

efvecee&Ce kesÀ lenle YeJeve Building under construction (13,271) 676

efJeefveOeeve ieefleefJeefOe³eeW ceW efJeefve³eesefpele efveJeue vekeÀoer Net Cash Used in Investment activities

(788,212) (421,602)

Heefj®eeueve Deewj efJeefveOeeve ieefleefJeefOe³eeW mes vekeÀoer ÒeJeen Cash flow from operating and Investing activities

2,238,396 (328,760)

Yeeie III - efJeÊeer³e ieefleefJeefOe³eeW mes vekeÀoer he´Jeen Part III - Cashflow from financing activities

ueer ieF& F&eqkeÌJeìer Equity raised 166,695 465,659

Mes³ej heérefce³ece Share Premium 1,345,725 4,924,341

Yegieleeve efkeÀ³ee ie³ee ueeYeebMe Dividend Paid (855,274) (671,138)

oerIee&JeefOe $eÝCe hej Yegieleeve efkeÀ³ee ie³ee y³eepe Interest paid on long term loan

(1,471,656) (1,447,206)

efJeÊeer³e ieefleefJeefOe³eeW ceW efJeefve³eesefpele efveJeue vekeÀoer Net Cash used in Financing activities

(814,510) 3,271,656

vekeÀoer Deewj vekeÀoer mececetu³e ceW efveJeue Je=ef×/keÀceer Net increase/decrease in cash and cash equivalents

1,423,886 2,942,896

vekeÀoer Deewj vekeÀoer mececetu³e (DeLe Mes<e) Cash and Cash equivalents (Opening)

54,088,105 51,145,209

vekeÀoer Deewj vekeÀoer mececetu³e (Fefle Mes<e) Cash and Cash equivalents (Closing)

55,511,991 54,088,105

vekeÀoer SJeb vekeÀoer mececetu³e kesÀ DeLe Mes<e SJeb Fefle Mes<e ceW Deblej Difference in opening and closing cash and cash equivalents

1,423,886 2,942,896

uesKee-hejer#ekeÀeW keÀe hećeeCehe$e AUDITOR'S CERTIFICATE

nceves osvee yeQkeÀ kesÀ 31.03. 2012 keÀes meceehle Je<e& kesÀ vekeÀoer he´Jeen efJeJejCe keÀer peeB®e keÀer nw. yeQkeÀ Üeje lew³eej efkeÀ³ee ie³ee ³en efJeJejCe mìe@keÀ SkeÌme®eWpe kesÀ meeLe ngS met®eerye×lee keÀjej (Keb[-32) keÀer Dehes#eeDeeW kesÀ Deveg©he lew³eej efkeÀ³ee ie³ee nw leLee Yeejle kesÀ jeä^heefle keÀes he´mlegle nceejer mecemebK³ekeÀ efoveebkeÀ keÀer efjheesì& ceW meceeefJeä yeQkeÀ kesÀ leoveg©heer ueeYe SJeb neefve uesKes leLee legueve he$e hej DeeOeeefjle nw Deewj GmekesÀ Deveg©he nw.We have examined the above Cash Flow Statement of Dena Bank for the year ended 31.03.2012. The statement has been prepared by the bank in accordance with requirements of the Listing Agreements (Clause 32) with Stock Exchanges & is based on and in agreement with the corresponding Profit & Loss account and Balance Sheet of the Bank covered by our Audit Report of even date to the President of India.







meveoer uesKeekeÀejFor B K Khare

& Co.



Yeeieeroej Partner



& Co.



Yeeieeroej Partner



Co.



Yeeieeroej Partner



& Co.



Yeeieeroej Partner

Sce.veb M No 010577





Yeeieeroej Partner

Sce.veb M No 072506


Associates.



Yeeieeroej Partner

Sce.veb M No 088903


vethegj efce$eeDeO³e#e SJeb heýebOe efveosMekeÀ

S.kesÀ.oÊekeÀe³e&heeuekeÀ efveosMekeÀ

Sme.kesÀ.pewveceneheýebOekeÀ

Nupur MitraChairperson & Mg.Director

A K DuttExecutive Director

S K JainGeneral Manager


yeQkeÀ kesÀ heeme F& cesue DeeF&.[er. keÀe hebpeerkeÀjCe(YeeweflekeÀ ªhe ceW Mes³ej jKeves Jeeues Mes³ejOeejkeÀeW kesÀ efueS)

keÀcheveer meef®eJe osvee yeQkeÀ, efveJesMekeÀ mebheke&À keÀ#e,osvee keÀeheexjsì mesvìj,meer-10, peer yuee@keÀ, yeeêe kegÀuee& keÀechueskeÌmeyeeêe (hetJe&), cegbyeF& 400 051

efhe´³e ceneso³e,ceQ osvee yeQkeÀ mes DevegjesOe keÀjlee ntB efkeÀ meeceev³e yewþkeÀeW keÀer met®evee, uesKee hejeref#ele efJeÊeer³e efJeJejCe, efveosMekeÀeW keÀer efjheesì& leLee Dev³e omleeJespe YeeweflekeÀ ceeO³ece mes Yespeves kesÀ yepee³e FueskeÌìêefvekeÀ ceeO³ece mes YespeW.

HeÀesefue³ees meb.*

he´Lece / SkeÀue Mes³ejOeejkeÀ keÀe hetje veece*

F& cesue DeeF&.[er.(Ghe³eg&ÊeÀ he´³eespeve kesÀ efueS hebpeerke=Àle efkeÀ³ee peevee nw)*:

ceesyeeFue / otjYee<e meb.

efoveebkeÀ*: nmlee#ej*:

*DeefveJee³e& met®eveeefìhheCeerë1. ³eefo DeehekesÀ heeme yeQkeÀ kesÀ Mes³ej [ercesì (FueskeÌìêefvekeÀ) ªhe ceW nQ lees yeQkeÀ Ghe³eg&ÊeÀ omleeJespe DeehekeÀes FueskeÌìêefvekeÀ ªhe ceW, DeehekesÀ ef[heesefpeìjer ([er.heer.) menYeeieer Üeje nceW

GheueyOe keÀjeS peevesJeeues F& cesue heles hej Yespesiee. 2. Mes³ejOeejkeÀeW mes DevegjesOe nw efkeÀ ³eefo GvekesÀ heeme Mes³ej YeeweflekeÀ ªhe ceW nQ lees yeQkeÀ keÀes metef®ele keÀjW. ³eefo Mes³ej ef[cesì (FueskeÌìê@efvekeÀ) ªhe ceW nw lees GvekesÀ [er.heer. keÀes metef®ele

keÀjs. GvekesÀ F& cesue DeeF&[er ceW heefjJele&ve kesÀ yeejs ceW Yeer DeHeves [er.Heer. keÀes metef®ele keÀjW.

Registration of E-mail ID with the Bank(For shareholders holding shares in physical form)

The Company SecretaryDena Bank, Investor Relation CellDena Corporate Centre,C-10, G Block, Bandra Kurla ComplexBandra (East), Mumbai – 400 051

Dear Sir,

I hereby request Dena Bank to register my following E-mail address for service of Notice of General Meetings, Audited Financial Statements, Directors’ Report, Auditors’ Report and other documents to me /us in electronic mode in stead of physical mode :-

Folio No.*

Full Name of First/ Sole Shareholder*

Email ID (to be registered for the above purpose)* :

Mobile / Phone No.

Date*: Signature*:

*Mandatory fields

Note:

1. In case you are holding shares of the Bank in demat (electronic) form, the Bank proposes to send the aforesaid documents to you in electronic form, at the email address provided by you and which will be maid available to us by your Depository Participant (DP).

2. Shareholders are requested to inform the Bank (if shares are held in physical form) or their DP (if shares held in demat (electronic form)), as the case may be, if there is any change in their Email ID.

Annual Report 2011 - 2012 | 123

heÓeeve keÀe³ee&ue³eë osvee keÀe@heexjsì meWìj, meer-10, peer yuee@keÀ, yeebêe kegÀuee& keÀe@chueskeÌme, yeebêe (hetJe&), cegbyeF& - 400 051

cegKleejer(heé@keÌmeer) HeÀece& (Mes³ej OeejkeÀ Üeje Yeje Je nmlee#ej efkeÀ³ee peevee nw)

jefpe.HeÀesefue³ees veb :

(³eefo yeskeÀeiepeerke=Àle veneR nw)

[erheer DeeF&[er veb.:

ieénkeÀ DeeF& [er veb.

(³eefo yeskeÀeiepeerke=Àle nQ)

ceQ / nce jep³e kesÀ efpeues ceW eqmLele

keÀe / kesÀ efveJeemeer osvee yeQkeÀ keÀe / kesÀ Mes³ejOeejkeÀ / Mes³ejOeejkeÀeW kesÀ ªhe ceW SleoÜeje efpeues ceW eqmLele keÀe / kesÀ efveJeemeer Þeer/Þeerceleer keÀes DeLeJee GmekeÀer DevegheeqmLeefle ceW jep³e kesÀ efpeues ceW eqmLele keÀe /kesÀ efveJeemeer Þeer / Þeerceleer keÀes osvee yeQkeÀ keÀer MeefveJeej, 30 petve, 2012 keÀes Òeeleë 11.00 yepes meYeeie=n, mej meesjeyepeer hees®eKeeveeJeeuee yeQkeÀme& ì^seEveie keÀe@uespe, pes.Jeer.heer.[er. mkeÀerce, ketÀhej ne@efmHeìue kesÀ heeme, efJeuesheeuex (heeq½ece), cegbyeF& - 400 056 ceW Dee³eesefpele nesves Jeeueer Mes³ejOeejkeÀeW keÀer meesuenJeeR DemeeOeejCe meeceev³e meYee Deewj GmekesÀ efkeÀmeer mLeieve kesÀ Ghejevle Dee³eesefpele meYee ceW cesjs / nceejs efueS leLee cesjer / nceejer Deesj mes celeoeve keÀjves kesÀ efueS Dehevee cegKleejer efve³egÊeÀ keÀjlee ntb / keÀjles nQ.

Fme 2012 kesÀ efove nmlee#ej efkeÀS.

cegKleejer kesÀ nmlee#ej

cegKleejer (heé@keÌmeer) HeÀece& hej nmlee#ej keÀjves Deewj he´mlegefle keÀjves nsleg DevegosMe

1. cegKleejer efueKele leYeer JewOe nesiee peye

(keÀ) J³eefÊeÀiele Mes³ejOeejkeÀ kesÀ ceeceues ceW Jen GmekesÀ Üeje ³ee GmekesÀ / GmekeÀer Deìveea Üeje efueefKele ©he ceW efJeefOeJeled nmlee#eefjle efkeÀ³ee nes.

(Ke) meb³egÊeÀ OeejkeÀeW kesÀ ceeceues ceW Jen meom³elee jefpemìj ceW he´Lece veeefcele Üeje DeLeJee efueefKele ©he ceW efJeefOeJeled heéefOeke=Àle GmekesÀ / GmekeÀer Deìveea Üeje nmlee#eefjle nes.

(ie) efkeÀmeer kebÀheveer efvekeÀe³e kesÀ ceeceues ceW Jen GmekesÀ DeefOekeÀejer Üeje DeLeJee efueefKele ©he ceW efJeefOeJeled heéefOeke=Àle Deì&veer Üeje nmlee#eefjle nes.

2. Ssmes cegKleejer efueKele, efpevehej Mes³ejOeejkeÀeW kesÀ nmlee#ejeW keÀer íehe nw, leYeer JewOe neWies peye Jes efkeÀmeer v³ee³eeOeerMe, ceefpemì^sì, SM³etjWme kesÀ jefpemìêj ³ee Ghe - jefpemìêj ³ee efkeÀmeer mejkeÀejer jepeheef$ele DeefOekeÀejer ³ee osvee yeQkeÀ kesÀ DeefOekeÀejer Üeje mel³eeefhele nes.

3. cegKleejer kesÀ meeLe

(keÀ) cegKleejveecee ³ee Dev³e heéefOekeÀej (³eefo keÀesF& nw) efpemekesÀ lenle Gme hej nmlee#ej efkeÀS ieS neW,

(Ke) veesìjer heeqyuekeÀ DeLeJee ceefpemì^sì Üeje mel³eeefhele cegKleejveecee DeLeJee Dev³e heéefOekeÀej keÀer SkeÀ heéfle meesuenJeeR DemeeOeejCe meeceev³e yewþkeÀ keÀer leejerKe mes ®eej efove henues DeLee&led 25 petve, 2012 keÀes keÀe³e& mece³e kesÀ oewjeve ³ee Gmemes henues osvee yeQkeÀ, efveJesMekeÀ mebheke&À keWÀê, osvee keÀe@heexjsì meWìj, meer-10, peer-yuee@keÀ, yeebêe - kegÀuee& keÀe@chueskeÌme, yeebêe (hetJe&), cegbyeF& - 400 051 ceW pecee keÀer peeveer ®eeefnS.

4. keÀesF& Yeer cegKleejer efueKele leye lekeÀ JewOe veneR nesieer peye lekeÀ Jen efJeefOeJeled mìeeqchele Deewj HeÀece& (yeer) kesÀ efJeefve³eceve ceW ve nes.

5. yeQþkeÀ ceW pecee keÀer ieF& cegKleejer efueKele Debeflece leLee DeheéflemebnjCeer³e nesieer.

6. oes Devegoeve - ieéefn³eeW kesÀ he#e ceW JewkeÀequhekeÀ ©he mes heóÊe cegKleejer efueKele kesÀ ceeceues ceW SkeÀ mes DeefOekeÀ HeÀece& keÀe efve<heeove veneR nesiee.

7. efpeme Mes³ejOeejkeÀ ves cegKleejer efueKele efve<heeefole keÀer nw Jen DemeeOeejCe meeceev³e yewþkeÀ ceW J³eefÊeÀiele ©he mes celeoeve keÀjves keÀe nkeÀoej veneR nesiee efpememes Jen efueKele mebyebefOele nes.

8. osvee yeQkeÀ kesÀ efkeÀmeer keÀce&®eejer ³ee DeefOekeÀejer keÀes efJeefOeJeled heéfleefveefOe ³ee cegKleejer kesÀ ©he ceW efve³egÊeÀ veneR efkeÀ³ee peeSiee.

ke=Àhe³ee ©.1/- keÀe

jepemJe efìkeÀì ueieeSb

he´Lece veeefcele / SkeÀue Mes³ejOeejkeÀ kesÀ nmlee#ej

veece :

helee :


Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai-400 051.

FORM BPROXY FORM

(to be filled in and signed by the Shareholder)

Regd.Folio No.

(If not dematerialised)

DPID No.

Client ID No.

(If dematerialised)

I/We resident/s of in the district of in the state of being a shareholder/shareholder (s) of DENA BANK, Mumbai hereby appoint Shri/Smt. resident of in the district of

in the state of or failing him /her, Shri/Smt. resident of

in the district of in the state of as my/our proxy to vote for me/us and on my/our behalf at the Sixteenth Annual General Meeting of the shareholders of DENA BANK to be held on Saturday 30th June, 2012 at 11.00 A.M. at Auditorium, Sir Sorabji Pochkhanawala Bankers’ Training College, J.V.P.D Scheme, Near Cooper Hospital, Vile Parle (West), Mumbai-400 056, and at any adjournment thereof.

Signed this day of 2012.

Signature of the Proxy

INSTRUCTIONS FOR SIGNING AND LODGING THE PROXY FORM

1. No instrument of proxy shall be valid unless,

(a) in the case of an individual shareholder, it is signed by him/her attorney duly authorised in writing,

(b) in the case of joint holders, it is signed by the shareholder first named in the Register or his/her attorney duly authorised in writing,

(c) in the case of a body corporate signed by its officer or an attorney duly authorized in writing.

2. An instrument of Proxy shall be sufficiently signed by any shareholder, who is, for any reason, unable to write his/her name, if his/her mark is affixed thereto and attested by a Judge, Magistrate, Registrar or Sub-Registrar of Assurances or other Government Gazetted Officer or an Officer of Dena Bank.

3. The Proxy together with

(a) the power of attorney or other authority (if any) under which it is signed, or

(b) a copy of the power of attorney or authority, certified by a Notary Public or a Magistrate, should be deposited with the Company Secretary, Dena Bank, Investor Relations Centre, Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400 051 Not later than FOUR DAYS before the date of the Sixteenth Annual General Meeting i.e. on or before the close of office hours on 25h June, 2012.

4. In case the relevant power of attorney is already registered with Dena Bank or its Share Transfer Agents, the registration number of the power of attorney and the date of registration may be mentioned.

5. No instrument of Proxy shall be valid unless it is duly stamped.

6. An instrument of Proxy deposited with the Bank shall be irrevocable and final.

7. In the case of an instrument of proxy granted in favour of two grantees in the alternative, not more than one form shall be executed.

8. The shareholder, who has executed an instrument of proxy, shall not be entitled to vote in person at the Annual General Meeting to which such instrument relates.

9. No person shall be appointed as duly authorised representative or a proxy who is an officer or an employee of Dena Bank.

Please AffixRe.1 Revenue Stamp

Signature of first named/sole shareholder

NAME (IN BLOCK LETTERS) :

ADDRESS:

Annual Report 2011 - 2012 | 125

heÓeeve keÀe³ee&u³eë osvee keÀe@heexjsì meWìj, meer-10, peer yuee@keÀ, yeebêe kegÀuee& keÀe@chueskeÌme, yeebêe (hetJe&), cegbyeF& - 400 051Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400 051

meesuenJeeR Jeeef<e&keÀ meeceev³e meYee 2012 kesÀ efueS GheeqmLele he®eeaATTENDANCE SLIP FOR SIXTEENTH ANNUAL GENERAL MEETING 2012

(meYee mLeue hej he´mlegle keÀer peeveer nw)(to be surrendered at the venue of the meeting)

ceQ hećeeefCele keÀjlee ntb / keÀjleer ntb efkeÀ ceQ osvee yeQkeÀ keÀe hebpeerke=Àle Mes³ejOeejkeÀ (OeejkeÀeW) kesÀ efueS hebpeerke=Àle Mes³ejOeejkeÀ / heé@keÌmeer / heéfleefveefOe ntb.I certify that I am a registered shareholder/proxy/representative for the registered shareholder(s) of DENA BANK.ceQ SleodÜeje MeefveJeej, 30 petve, 2012 keÀes Òeeleë 11.00 yepes mej meesjeyepeer hees®eKeeveeJeeuee yeQkeÀme& ì^seEveie keÀe@uespe, pes.Jeer.heer.[er. mkeÀerce, ketÀhej neefmheìue kesÀ heeme, efJeuesheeuex (heeq½ece), cegbyeF& - 400 056 ceW osvee yeQkeÀ kesÀ Mes³ejOeejkeÀeW keÀer meesuenJeeR meeceev³e meYee ceW Deheveer GheeqmLeefle ope& keÀjlee / keÀjleer ntb.I hereby record my presence at the Sixteenth Annual General Meeting of the shareholders of Dena Bank at Auditorium, Sir Sorabji Pochkhanawala Bankers Training College, J.V.P.D Scheme, Near Cooper Hospital, Vile Parle (West), Mumbai-400 056 on Saturday 30th June, 2012 at 11.00 A.M.

Mes³ejOeejkeÀ keÀe veece Deewj heleeName and Address of the Shareholder

jefpe.HeÀesefue³ees veb : (³eefo yeskeÀeiepeerke=Àle veneR nw)Regd. Folio No. (if not dematerilised)

[erheer DeeF&[er veb.: DPID No.

ieénkeÀ DeeF& [er veb.: (³eefo yeskeÀeiepeerke=Àle nw) Client ID No. (if dematerilised)

meYee ceW GheeqmLele Mes³ejOeejkeÀ / heé@keÌmeer / heéfleefveefOe kesÀ nmlee#ejSignature of the Shareholder/Proxy/Representative attending the meeting

³eefo Mes³ejOeejkeÀ nQ lees ke=Àhe³ee ³eneb nmlee#ej keÀjWIf, Shareholder, please sign here

³eefo heé@keÌmeer / heéfleefveefOe nQ lees ke=Àhe³ee ³eneb nmlee#ej keÀjWIf Proxy/ Representative, please sign here

heÓeeve keÀe³ee&u³eë osvee keÀe@heexjsì meWìj, meer-10, peer yuee@keÀ, yeebêe kegÀuee& keÀe@chueskeÌme, yeebêe (hetJe&), cegbyeF& - 400 051Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400 051

meesuenJeeRr Jeeef<e&keÀ meeceev³e meYee 2012 kesÀ efueS he´JesMe he$eENTRY PASS FOR SIXTEENTH ANNUAL GENERAL MEETING 2012

(meYee ceW hetjs JeÊeÀ meeLe jKee peeS)/(to be retained throughout the meeting)

Mes³ejOeejkeÀ keÀe veece Deewj heleeName and Address of the Shareholder

jefpe.HeÀesefue³ees veb : (³eefo yeskeÀeiepeerke=Àle veneR nw)Regd. Folio No. (if not dematerilised)

[erheer DeeF&[er veb.: DPID No.

ieénkeÀ DeeF& [er veb.: (³eefo yeskeÀeiepeerke=Àle nw) Client ID No. (if dematerilised)

Mes³ejOeejkeÀeW / heé@keÌmeer DeLeJee Mes³ejOeejkeÀ / keÀeW kesÀ heéfleefveefOe³eeW mes DevegjesOe efkeÀ³ee peelee nw efkeÀ meYeeie=n ceW he´JesMe kesÀ efueS he´JesMe he$e kesÀ meeLe yeQkeÀ ceW hebpeerke=Àle Deheves vecetvee nmlee#ejeW kesÀ Deveg©he Ghe³eg&ÊeÀ GheeqmLeefle he®eea efJeefOeJele nmlee#ej keÀjW. neueebefkeÀ, meYeeie=n ceW he´JesMe mel³eeheve / peeb®e, pees Yeer DeeJeM³ekeÀ nes, keÀer Mele& hej keÀjves efo³ee peeSiee, efkeÀvleg efkeÀmeer Yeer neuele ceW meYeeie=n ceW he´JesMe kesÀ efueS keÀesF& [ghueerkesÀì GheeqmLeefle he®eea peejer veneR keÀer peeSieer.Shareholders/proxy or representative of shareholder(s) are requested to produce the above attendance slip duly signed in accordance with their specimen signatures registered with the Bank, along with the entry pass for admission to the meeting hall. The admission will however be subject to verification/checks as may be deemed necessary, under no circumstances any duplicate attendance slip will be issued at the entrance to the meeting hall.

Annual Report 2011 - 2012 | 127

F&.meer.Sme. DeefOeosMe HeÀe@ce&(YeeweflekeÀ ªhe ceW jKes ieS FeqkeÌJeìer Mes³ejeW hej ueeYeebMe kesÀ Yegieleeve kesÀ efueS)

(ke=Àhe³ee efJeJejCe mheä De#ejeW ceW efueKekeÀj he´mlegle keÀjW.)

he´Lece/SkeÀue Mes³ejOeejkeÀ keÀe veece :helee :

otjYee<e meb (ceesyeeFue)

Mes³ejheés mee|Jemespe (Fbef[³ee) heé. efue.³etefveì : osvee yeQkeÀ13 S/yeer meeqcnlee keÀe@chueskeÌme, ieeuee meb. 52 mes 56meekeÀerveekeÀe ìsefueHeÀesve SkeÌm®eWpeDebOesjer kegÀuee& jes[, meekeÀer veekeÀecegbyeF& - 400 072.

efhe´³e ceneso³e,

HeÀesefue³eeW meb.:

F&.meer.Sme kesÀ yeejs ceW DeehekesÀ heefjhe$e kesÀ meboYe& ceW ceQ / nce Deehemes DevegjesOe keÀjlee ntB / keÀjles nQ efkeÀ ueeYeebMe keÀe Yegieleeve efvecveefueefKele ceeO³ece mes efkeÀ³ee peeS.

FueskeÌìêefvekeÀ eqkeÌue³eeEjie mesJeeDeeW kesÀ ceeO³ece mes cesjs yeQkeÀ Keeles ceW meerOes pecee

yeQkeÀ keÀe veece

MeeKee keÀe veece SJeb veiej keÀe helee

otjYee<e meb.

Keelee meb.

Keeles keÀe he´keÀej ye®ele ( ) / ®eeuet ( ) / vekeÀo GOeej ( ) / DeesJej[êHeÌì ( )

yeQkeÀ Üeje peejer Sce.DeeF&.meer.Deej. ®eskeÀ hej efueKes ie³es yeQkeÀ Deewj MeeKee keÀer 9 DebkeÀ keÀer keÀes[ mebK³ee

(ke=Àhe³ee ®eskeÀ keÀer HeÀesìeskeÀe@heer ³ee jÎ efkeÀ³ee ngDee ®eskeÀ mebueive keÀjW.)

Iees<eCee

ceQ / nce SleodÜeje Iees<eCee keÀjlee ntB / keÀjles nQ efkeÀ Ghej efo³es ie³es efJeJejCe mener Deewj hetCe& nQ. ³eefo DehetCe& Deewj ieuele met®evee kesÀ keÀejCe uesve-osve ceW efJeuebye neslee nw ³ee uesve-osve veneR neslee nw lees GmekesÀ efueS ceQ osvee yeQkeÀ keÀes efpeccesoej veneR þnjeGbiee. ceQ mecePelee ntB efkeÀ yeQkeÀ kesÀ efve³eb$eCe mes yeenj keÀesF& Dehe´l³eeefMele Ieìvee nesves hej, efpememes F&.meer.Sme. kesÀ ceeO³ece mes ueeYeebMe keÀe Yegieleeve ve nes mekesÀ, cegPes os³e ueeYeebMe keÀes YeeweflekeÀ ueeYeebMe Jee@jbì kesÀ ceeO³ece mes Yespeves keÀe Yeer yeQkeÀ kesÀ heeme DeefOekeÀej Deejef#ele nw. Ghej efo³es ie³es Keeles kesÀ efJeJejCe Yegieleeve efueKele ceW Meeefceue efkeÀ³es peeSb.

YeJeoer³e,

mLeeveëefoveebkeÀë (he´Lece/SkeÀue Mes³ejOeejkeÀ kesÀ nmlee#ej)

efìhheCeerë

efpeve Mes³ejOeejkeÀeW kesÀ yeQkeÀ kesÀ F&eqkeÌJeìer Mes³ej [ercesì ªhe ceW nQ Jes ueeYeebMe Jeejbì heéhle keÀjWies / FmeerSme kesÀ ceeO³ece mes ueeYeebMe keÀer jkeÀce GvekesÀ Keeles ceW pecee keÀer peeSieer ³ee Dev³eLee GvekesÀ mebyebefOele ef[heesefpeìjer kesÀ heeme GvekesÀ yeQkeÀ Keeles kesÀ efJeJejCe Deewj heles kesÀ Devegmeej pecee keÀer peeSieer.


ECS MANDATE FORM(For Payment of Dividend on Equity Shares held in Physical Form)

(Please furnish the detail in Block Letters)

First/Sole Shareholder’s Name : Address :

Telephone No. (Landline) (Mobile)

Sharepro Services (India) Private LimitedUnit: Dena Bank,13 A/B Samhita Complex, Gala no.-52 to 56, Near Saki Naka Telephone Exchange,Andheri Kurla Road, Saki Naka,

Mumbai 400 072

Dear Sir,

FOLIO NO.:

With reference to your Circular on ECS, I/We request you to remit dividend through the following method:

Direct credit to my Bank Account through Electronic Clearing Services

Bank Name

Branch Name & City Address

Telephone No.

Account No.

Account Type Saving( ) / Current( ) / Cash Credit( ) / Overdraft ( )

Nine Digit Code Number of the Bank and Branch as appearing on MICR cheque issued by the bank

(PLEASE ENCLOSE A CANCELLED CHEQUE OR PHOTO COPY OF A CHEQUE)

DECLARATION

I hereby declare that the particulars given above are correct and complete. If the transaction is delayed or not effected at all for reasons of incomplete and incorrect information, I would not hold the Dena Bank responsible. I understand that the Bank also reserves right to send the dividend payable to me by a physical dividend warrant on account of any unforeseen circumstances beyond the control of the Bank, that affect the payment of dividend through ECS, the account details provided above may be incorporated in the payment instrument.

Yours faithfully,

Place:

Date: (Signature of the First/Sole Shareholder)

Note:

Those shareholders who hold equity shares of the Bank in Demat form shall receive the dividend warrant / get credit of dividend amount through ECS or otherwise, as per bank account detail and address with their respective depositories.

Smt. Nupur Mitra, CMD, Dena Bank addressing the gathering at RBI’s Outreach Program for Financial Inclusion held at village Dungarasan, Tal. Sihori, Dist. Banaskantha on 31.03.2012. Seen on the dias R-L Dr. K.C. Chakrabarty, Dy. Governor RBI, Shri Sudarshan Sen, Regional Director, RBI, Ahmedabad; Shri K. Chandrachoodan, Banking Ombudsman, Ahmedabad and Shri Vikrambhai Gambhirji Thakore, Sarpanch, Dungarasan village.

Parliamentary Committee on Government Assurances visited Ahmedabad on 21.01.2012. Smt Nupur Mitra, CMD, welcoming Shri Pyarimohan Mohapatra, Chairman of the Committee.

Shri Narendra Modi, Hon’ble Chief Minister of Gujarat handing over a letter of appreciation to Shri J.V. Gamit, Senior Manager, Dena Bank, Khedbrahma Branch for mobilizing maximum finance under Agriculture and Priority Sector in Sabarkantha district.

Shri Pranab Mukherjee, Hon’ble Union Finance Minister, giving the award for Outstanding Exporter from SHEFEXIL, sponsored by Commerce & Finance Ministry, Government of India, for the year 2008-09 & 2009-10 to “Jotendra International” having an account in Dena Bank’s Palanpur Branch in Mehsana.

ieebJe [gbiejemeve, lee.efmenesjer, efpeuee yeveemekeÀebþe ceW efoveebkeÀ 31.03.2012 keÀes efJeÊeer³e meceeJesMeve kesÀ Debleie&le Yeejleer³e efj]peJe& yeQkeÀ kesÀ pevemebheke&À keÀe³e&¬eÀce ceW GheeqmLele ueesieeW keÀes mebyeesefOele keÀjleer ngF& Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ, osvee yeQkeÀ. ceb®e hej ¢<³eceeve nQ - yee³eW mes oe³eW - [[email protected]À.meer.®e¬eÀJeleea, Ghe ieJeve&j, Yeejleer³e efj]peJe& yeQkeÀ, Þeer megoMe&ve mesve, #es$eer³e efveosMekeÀ, Yeejleer³e efj]peJe& yeQkeÀ, Denceoeyeeo, Þeer kesÀ.®ebê®etæ[ve, yeQeEkeÀie ueeskeÀheeue leLee Þeer efJe¬eÀceYeeF& iebYeerjpeer þekeÀesj, mejheb®e, [gbiejemeve ieebJe.

meeyejkeÀebþe efpeues ceW ke=Àef<e Deewj heéLeefcekeÀlee #es$e kesÀ DeefiećeeW ceW efpeues ceW meyemes DeefOekeÀ efJeÊe hees<eCe keÀjves kesÀ efueS efpeuee he´Meemeve keÀer Deesj mes he´Meeqmle he$e ceeveveer³e cegK³eceb$eer Þeer vejWê ceesoer mes heéhle keÀjles ngS Kes[yećne MeeKee kesÀ Jeefjÿ heýebOekeÀ Þeer pes.Jeer.ieeefcele.

cesnmeeCee #es$e kesÀ Debleie&le heeuevehegj MeeKee kesÀ Sme.Sce.F&. Keelee OeejkeÀ `peesleWê FbìjvesMeveue'' keÀes JeeefCep³e SJeb efJeÊe ceb$eeue³e, Yeejle mejkeÀej Üeje heé³eesefpele `MesHesÀefkeÌmeue' mes Je<e& 2008-09 SJeb 2009-10 kesÀ efueS `Glke=À<ì efve³ee&lekeÀ'' keÀe hegjmkeÀej heéhle ngDee nw. ef®e$e ceW ceeveveer³e efJeÊe ceb$eer Þeer heĆeye cegKepeea hegjmkeÀej osles ngS ¢M³eceeve nQ.

mejkeÀejer DeeéeemeveeW hej mebmeoer³e meefceefle ves efoveebkeÀ 21.01.2012 keÀes Denceoeyeeo keÀe oewje efkeÀ³ee. Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ, Þeer H³eejerceesnve cenehee$e, DeO³e#e, mebmeoer³e meefceefle keÀe mJeeiele keÀjles ngS.


Smt. Nupur Mitra, addressing the customers at the NRI Customer meet conducted at Bank’s Bhuj Regional Office on 14.12.2011. Also seen alongside are Shri S.N. Patel, GM, Gujarat & Shri Dhananjay Kumar, Regional Manager, Bhuj.

Dena Bank Cricket Team won the “Sir Benegal Ramarau Trophy” for the Inter Bank Cricket Tournament conducted by RBI Sports Club. Dena Bank defeated Bank of Maharashtra in the final played in Mumbai on 20.04.2012. Seen in the picture Smt. Nupur Mitra, CMD, Shri A.K. Dutt, ED and Shri S.K. Sharma, GM with the members of the winning team and the officials of Dena Bank Sports Control Board.

Smt. Nupur Mitra, CMD flagged off a Pan India Mass CASA campaign on 12.02.2012, where entire staff of the Bank irrespective of the cadre participated in the Road Show. Seen in the picture Smt. Nupur Mitra, CMD, Shri S.K. Jain, GM, Shri M.K. Sharma, GM and Shri M.K. Jain, GM with other staff members of the Bank.

Shri A.K. Dutt, ED, flagged off a similar Pan India Mass CASA Campaign in Gujarat on 12.02.2012. Seen in the Picture, Shri A.K. Dutt, ED along with Shri Suresh N. Patel, GM, Gujarat, Shri Rohit Patel, RM, Ahmedabad and other staff members of the Bank.

Dena Bank Staff, Senior Management and Board of Directors gathered to bid adieu to Shri D.L. Rawal, former CMD on his superannuation. Shi A.K. Dutt, ED, honoring Shri Rawal by presenting him a garland on the occasion.

Yegpe #es$eer³e keÀe³ee&ue³e Üeje efoveebkeÀ 14.12.2011 keÀes Dee³eesefpele Sve.Deej.DeeF&. ieenkeÀ meccesueve ceW Þeerceleer vethegj efce$ee ieenkeÀeW keÀes mebyeesefOele keÀjleer ngF&. ef®e$e ceW GvekesÀ meeLe ¢M³eceeve nQ Þeer Sme.Sve. heìsue, ceneheyebOekeÀ, iegpejele SJeb Þeer Oevebpe³e kegÀceej, #es$eer³e heyebOekeÀ, Yegpe.

Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ ves 12.02.2012 keÀes yeQkeÀ kesÀ DeefKeue Yeejleer³e keÀemee DeefYe³eeve keÀe MegYeejbYe efkeÀ³ee. Fme peve DeefYe³eeve ceW yeQkeÀ kesÀ meYeer mlejeW kesÀ DeefOekeÀeefj³eeW SJeb keÀce&®eeefj³eeW ves Yeeie efue³ee. ef®e$e ceW yeQkeÀ kesÀ mìeHeÀ meom³eeW kesÀ meeLe Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ, Þeer Sme kesÀ pewve, ceneheýebOekeÀ, Þeer Sce kesÀ Mecee&, ceneheýebOekeÀ SJeb Þeer Sce kesÀ pewve, ceneheýebOekeÀ ¢M³eceeve nQ.

Þeer S kesÀ oÊe, keÀe³e&heeuekeÀ efveosMekeÀ ves 12.02.2012 keÀes iegpejele ceW DeefKeue Yeejleer³e keÀemee DeefYe³eeve keÀe MegYeejbYe efkeÀ³ee. ef®e$e ceW Þeer S kesÀ oÊe, keÀe³e&heeuekeÀ efveosMekeÀ, Þeer megjsMe Sve heìsue, ceneheýebOekeÀ, iegpejele, Þeer jesefnle heìsue, #es$eer³e heýebOekeÀ, Denceoeyeeo leLee yeQkeÀ kesÀ Dev³e mìeHeÀ meom³e ¢M³eceeve nQ.

Þeer [er.Sue.jeJeue, hetJe& DeO³e#e SJeb heýebOe efveosMekeÀ keÀer mesJeeefveJe=efÊe hej osvee yeQkeÀ kesÀ mìeHeÀ meom³e, Jeefjÿ heýebOeve SJeb efveosMekeÀ ceb[ue Üeje Dee³eesefpele efJeoeF& meceejesn ceW Þeer jeJeue keÀes ceeuee henveekeÀj mecceeefvele keÀjles ngS Þeer S.kesÀ.oÊe, keÀe³e&HeeuekeÀ efveosMekeÀ.

osvee yeQkeÀ ef¬eÀkesÀì ìerce Yeejleer³e efj]peJe& yeQkeÀ mheesìdme& keÌueye Üeje Dee³eesefpele, Deblej yeQkeÀ ef¬eÀkesÀì ìtvee&ceWì ``mej yesvesieue jeceejeJe ìêHeÀer'' keÀe efJepeslee yevee. osvee yeQkeÀ ves efoveebkeÀ 20.04.2012 keÀes cegbyeF& ceW Dee³eesefpele HeÀeFveue ceW yeQkeÀ Dee@HeÀ cenejeä^ keÀes nje³ee. ef®e$e ceW Þeerceleer vethegj efce$ee, DeO³e#e SJeb heýebOe efveosMekeÀ SJeb Þeer S.kesÀ.oÊe, keÀe³e&heeuekeÀ efveosMekeÀ Deewj Þeer Sme.kesÀ.Mecee&, ceneheýebOekeÀ efJepeslee ìerce Deewj osvee yeQkeÀ mheesìdme& kebÀìêsue yees[& kesÀ DeefOekeÀeefj³eeW kesÀ meeLe.


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