Mba Internship Report Revised

MBA INTERNSHIP REPORT

HRM SPECILAZATION

Submitted to:

Chairman,

Department of business administration

Submitted by:

Name: _____________

Roll#:___________

Registration#:_________

Email add: _________

Contact: _____________

Date of submission: _______________

1 Final report of MBA

Acknowledgment

I have taken efforts in this project. However, it would not have been possible without the kind support and help of many individuals and organizations. I would like to extend my sincere thanks to all of them.

I am highly indebted to FutureNow technologies for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project.

I would like to express my gratitude towards my parents & member of FutureNow technologies for their kind co-operation and encouragement which help me in completion of this project.

I would like to express my special gratitude and thanks to industry persons for giving me such attention and time.

My thanks and appreciations also go to my colleague in developing the project and people who have willingly helped me out with their abilities.

Sign_________

TABLE OF CONTENTS


1 Contents1. PREFACE..................................................................................................................................7

2. History of FutureNow Technologies.......................................................................................7

3. VISION.....................................................................................................................................8

4. MISSION..................................................................................................................................8

5. Values.....................................................................................................................................8

6. Approach................................................................................................................................9

1.1 Process and Procedure...................................................................................................9

1.2 Resource:........................................................................................................................9

1.3 Project Management and Execution.............................................................................10

1.4 Project Management and Execution involves the following.........................................10

1.5 This process area also addresses the coordination of all activities associated with the project including the following:..............................................................................................10

1.6 Verification and Validation............................................................................................10

1.7 Configuration Management..........................................................................................11

1.8 The Configuration Management process area involves the following:.........................11

1.9 Maintaining the integrity of baselines..........................................................................11

1.10 Quality Engineering...................................................................................................11

1.11 The Process and Product Quality Assurance process area involves the following:.. .11

1.12 Measurements and Analysis.....................................................................................12

1.13 The Measurement and Analysis process area involves the following:......................12

1.14 The integration of measurement and analysis activities into the processes of the project supports the following:..............................................................................................12

2 Industries...............................................................................................................................12

2.1 Retail.............................................................................................................................13

2.2 Government..................................................................................................................13

2.3 Healthcare....................................................................................................................14

2.4 Education......................................................................................................................14

2.5 Legal..............................................................................................................................14

2.6 Utilities..........................................................................................................................15

2.7 Banking & Insurance.....................................................................................................15

2.8 Textiles & Apparel(S).....................................................................................................15


3 Solutions provided by FutureNow technologies....................................................................16

3.1 eKarobaar.....................................................................................................................16

3.2 Intract...........................................................................................................................16

3.3 OfficeConnect...............................................................................................................17

3.4 eComm..........................................................................................................................17

3.5 FutureNow DocShop.....................................................................................................17

3.6 Education Management System (EMS).........................................................................18

4 ORGANIZATIONAL STRUCTURE..............................................................................................19

5 Management of the FutureNow............................................................................................20

6 DEPARTMENTS.......................................................................................................................23

7 SERVICES................................................................................................................................23

7.1 Application Development.............................................................................................24

7.2 ERP Applications...........................................................................................................24

7.3 Rich Internet Applications.............................................................................................24

7.4 Mobile Applications......................................................................................................25

7.5 Service Oriented Architecture (SOA).............................................................................25

7.6 Software-as-a-service (SAAS)........................................................................................25

7.7 Portals & Web Development........................................................................................26

7.8 WebPortals...................................................................................................................26

7.9 e-Commerce Solutions..................................................................................................26

7.10 Social Networking Solutions......................................................................................27

7.11 Enterprise management Portals...............................................................................27

7.12 Mobile Web Applications..........................................................................................27

7.13........................................................................................................................................28

7.14 Portal Management & Maintenance.........................................................................28

7.15 Web Content.............................................................................................................28

7.16 Online Presence........................................................................................................28

7.17 Web 2.0.....................................................................................................................28

7.18 Business Intelligence.................................................................................................28

7.19 Document & Knowledge Management(DocShop)....................................................29

7.20 Infrastructure Hosting Solution.................................................................................29

7.21 Domain Name Registration.......................................................................................30


7.22 Dedicated Virtual Servers..........................................................................................30

7.23 Web Hosting.............................................................................................................30

7.24 SSL Certificates..........................................................................................................30

7.25 Email Hosting............................................................................................................31

7.26 Business Process Outsourcing...................................................................................31

7.27 Design & Multimedia................................................................................................31

7.28 Tools and Technologies.............................................................................................32

8 HUMAN RESOURCE MANAGEMENT.......................................................................................32

9 Human Resource Department-Hierarchy...............................................................................33

10 RESPONSBILITIES OF HR OFFICER:.....................................................................................34

11 METHODS OF COLLECTING JOB ANALYSIS INFORMATION................................................36

12 RECRUITMENT..................................................................................................................37

12.1 TYPES OF RECRUITMENT...........................................................................................38

12.2 Internal Recruitment in FutureNow technologies.....................................................38

12.3........................................................................................................................................39

12.4........................................................................................................................................39

12.5 External Recruitment in FutureNow technologies....................................................39

12.6 DIRECT INDUCTION OF FRESH CANDIDATES.............................................................40

12.7 EXPERIENCED PROFESSIONALS.................................................................................41

13 Pay plans and incentives at FutureNow technologies.......................................................42

14 CULTURAL COMPATIBILITY AND HUMAN RESOURCE MANAGEMENT..............................47

15 GLOBAL-LOCAL CULTURAL STRATEGY OF HR....................................................................49

16 CROSS-CULTURAL DIFFERENCES AND HR..........................................................................49

17 Case Study........................................................................................................................50

18 Case Study........................................................................................................................50

19 Case Study........................................................................................................................52

20 Case Study........................................................................................................................52

21 Case Study........................................................................................................................53

22 Case Study........................................................................................................................54

23 CONCLUSION....................................................................................................................55

24 RECOMMENDATIONS.......................................................................................................56

25 References:.......................................................................................................................56


1. PREFACEThis report reviews the Human Resource Management (HRM) of FutureNow, the IT based solution provider company in Pakistan. We give a brief history of the company and tell about the corporate human resource of FutureNow technologies. It put light on


the culturally compatible HR strategies of the organization around the globe. It is private limited company that has set up its collaborative offices across the US.

This report puts light on the specific Hr strategies, policies and practices of FutureNow that makes it racially compatible with other solution providers.

2. History of FutureNow TechnologiesFutureNow Technologies is a provider of IT-based solutions and services that enable organizations to achieve operational effectiveness, increase revenues, and improve stakeholder relations. By understanding our customers’ critical business processes; we design, develop and deliver solutions that create competitive advantage through increased efficiency, speed to market, and improved quality.

Over the years we have catered to the business needs of organizations across a wide array of industry sectors including retail, telecom, education, health and insurance. Our solutions have helped our clients to achieve operational superiority in parallel with strategic differentiation.FutureNow Technologies today boasts of a workforce of 250 + employees based at the company’s head office in Lahore, Pakistan. To reach out to global customers, we have established collaborative offices across the US.From an application support provider, we have built our portfolio to include bespoke application development, hosting solutions, business process outsourcing and packaged software solutions

3. VISIONWe are committed to developing and delivering first-class solutions and services to local and global organizations that can help them bridge the gap between dreams and strategy; then strategy and execution!


4. MISSION

To endow best and user friendly IT solutions to the industry.

5. Values

Operate responsibly and deliver outstanding value to clients Maintain the highest standards of business conduct and carry out a strong commitment to

integrity and ethics Pursue excellence by ranking high on employee and customer satisfaction Promote creativity and innovation within the organization Create learning and growth opportunities for employees Promote corporate social responsibility as a significant element of organizational culture Respect privacy rights of clients and employees


6. Approach

1.1 Process and ProcedureFutureNow follows processes which were matured through decades of project management experience. We follow CMMI (Software Engineering Institute’s Capability Maturity Model Integration registered to Carnegie Mellon University) Level 4 processes and procedures (Not certified) on projects which require extensive tracking and documentation. On projects or clients who need quick results and a more tangible and quantifiable development process; we use the Agile methodology and Scrum.We use life cycle processes described in the Institute of Electrical and Electronic Engineers/Electronic Industries Association (IEEE/EIA) 12207 Series, Standard for Information Technology.WaterfallIncrementalEvolutionaryA choice is made as to which life cycle to follow, based upon documented predefined selection rules which are based upon established guidelines.

PROJECT LIFE CYCLE

Stage 1 Stage 2 Stage 3 Stage 4

Project Studies

Pre-Implementatio

n

Construction Operations

Project Scoping

Pre-Feasibility

Feasibility

Optimisation

Development

Mobilisation

Commissioning

Handover

De-mobilisation

Ramp-up

Consolidation

Steady state

Change

Closure

De-commissioning

Preliminary employee &

industrial relations

strategy & downstream

human resources

management options.

Model optional HR

Update & fine-tune employee,

industrial relations (ERMP)

& human resources

management plans.

Deliver operationalised ERMP & HRM

plans in

Implement employee relations

management plans (ERMP) &

transition to production operations.

Site IR support & third

party/contractor relationship

HRM strategy, design &

implementation: employee

relations & HR management

plans.

IR & ER advice

Organisation & job design, personnel

coverage, shift


outcomes to planners

(structures, costs)

readiness for personnel

engagement.

management

Monitor ERMP compliance

Deliver payroll services

rosters & logistics.

Attraction & retention strategy:

remuneration & conditions, competition

Workforce planning:

supply/demand, turnover &

service studies.

Performance management

Workforce motivation profile &

organisation climate studies.

Deliver benefits administration & payroll services

1.2 Resource:

http://www.shr.com.au/lifecycle/

1.3 Project Management and ExecutionThe Project Management process area assumes control of the project and is primarily responsible for driving it to a successful conclusion through close interaction with the client.

1.4 Project Management and Execution involves the followingEstablishing the project's defined process by tailoring the organization's set of standard processesManaging the project using the project’s defined processEnabling relevant stakeholders’ concerns to be identified, considered, and, when appropriate, addressed during the development of the productEnsuring that the relevant stakeholders perform their tasks in a coordinated and timely manner to address product and product component requirements, plans, objectives, issues, and risks; to fulfill their commitments; and to identify, track, and resolve issuesThe integrated and defined process that is tailored from the organization’s set of standard processes is called the project’s defined process.Managing the project’s effort, cost, schedule, staffing, risks, and other factors is tied to


the tasks of the project's defined process. The implementation and management of the project's defined process are typically described in the project plan. Certain activities may be covered in other plans that affect the project, such as the quality assurance plan, risk management strategy, and the configuration management plan.Since the defined process for each project is tailored from the organization's set of standard processes, variability among projects is typically reduced and projects can more easily share process assets, data, and lessons learned, building upon past successes.

1.5 This process area also addresses the coordination of all activities associated with the project including the following:

Technical activities such as requirements development, design, and verificationSupport activities such as configuration management, documentation, marketing, and training

1.6 Verification and ValidationVerification and Validation activities are taken care of by our Quality Assurance department. Verification ensures that selected work products meet their specified requirements while the purpose of Validation is to demonstrate that a product fulfills its intended use when placed in its intended environment.The Verification process area involves the following: verification preparation, verification performance, and identification of corrective action. Verification includes verification of the product and intermediate work products against all selected requirements, including customer, product, and product-component requirements. Verification is inherently an incremental process because it occurs throughout the development of the product and work products, beginning with verification of the requirements, progressing through the verification of the evolving work products, and culminating in the verification of the completed product.The Verification and Validation process areas are similar, but they address different issues. Validation demonstrates that the product, as provided (or as it will be provided), will fulfill its intended use, whereas verification addresses whether the work product properly reflects the specified requirements. In other words, verification ensures that “you built it right;” whereas, validation ensures that “you built the right thing.”

1.7 Configuration ManagementThe Configuration Management process area is owned by our Quality Assurance department. The purpose of Configuration Management is to establish and maintain the integrity of work products using configuration identification, configuration control, configuration status accounting, and configuration audits.

1.8 The Configuration Management process area involves the following:Identifying the configuration of selected work products that compose the baselines at given points in time


Controlling changes to configuration itemsBuilding or providing specifications to build work products from the configuration management system

1.9 Maintaining the integrity of baselinesProviding accurate status and current configuration data to developers, end users, and customersThe work products placed under configuration management include the products that are delivered to the customer, designated internal work products, acquired products, tools, and other items that are used in creating and describing these work products.

1.10 Quality EngineeringThe purpose of Quality Engineering is to provide staff and management with objective insight into processes and associated work products. This activity is headed by the Quality Engineering department.

1.11 The Process and Product Quality Assurance process area involves the following:

Objectively evaluating performed processes, work products, and services against the applicable process descriptions, standards, and proceduresIdentifying and documenting noncompliance issuesProviding feedback to project staff and managers on the results of quality assurance activitiesEnsuring that noncompliance issues are addressedThe Process and Product Quality Assurance process area supports the delivery of high-quality products and services by providing the project staff and managers at all levels with appropriate visibility into, and feedback on, processes and associated work products throughout the project life cycle.The practices in the Process and Product Quality Assurance process area ensure that planned processes are implemented, while the practices in the Verification process area ensure that the specified requirements are satisfied.

1.12 Measurements and AnalysisMeasurement & Analysis process establishes expectations for developing and sustaining a measurement capability that is used to support identified information needs. This process area is headed by the Quality Engineering department. These measurements are periodically analyzed by the management providing measurable project oversight. The purpose of Measurement and Analysis is to develop and sustain a measurement capability that is used to support management information needs.

1.13 The Measurement and Analysis process area involves the following:


Specifying the objectives of measurement and analysis such that they are aligned with identified information needs and objectivesSpecifying the measures, data collection and storage mechanisms, analysis techniques, and reporting and feedback mechanismsImplementing the collection, storage, analysis, and reporting of the dataProviding objective results that can be used in making informed decisions, and taking appropriate corrective actions

1.14 The integration of measurement and analysis activities into the processes of the project supports the following:

Objective planning and estimationTracking actual performance against established plans and objectivesIdentifying and resolving process-related issuesProviding a basis for incorporating measurement into additional processes in the future

Strategic alliances are sweeping through nearly every industry and are becoming an essential driver of superior growth. For today’s businesses it has become essential to form alliances to reap the benefits of scale, scope and speed.

FutureNow is interested to form long term strategic partnerships in order to ensure increased market penetration, enhanced product development, creation of new product and service offerings.

2 IndustriesFutureNow Technologies has created a number of solutions to meet the business needs of different industries including insurance, telecommunication, health, government and others. We promise and deliver end-to-end and cost-effective solutions for companies and give them a fair chance to step ahead of their competition. Over the years we have managed various medium and large scale projects where we have translated strategies into accomplishments!Each project or product is based on industry standard process frameworks and we use rigorous methodologies and the expertise of our team to mitigate risk and deliver cost and time-to-market benefits.

Retail Government Healthcare Education Legal Utilities


Insurance Telecommunication Biotechnology Social Media Textiles & Apparel

2.1 Retail

For the retail sector we offer customized and packaged solutions which can help businesses reduce operational costs, monitor resource allocation and optimize processes. Our solution offering for the retail sector includes the following: Reduced operational costs Easy access to information Compliance with regulations and requirements. Improved services for citizens and other

stakeholders Transparency of data

2.2 Government

FutureNow Technologies is actively involved in assisting the Provincial Government to create automated solutions for their core services. It helps them by addressing business and technology challenges and defines, design and build applications tailored to meet their specific business requirements. These applications are easy to maintain, flexible to facilitate enhancements and easy to deploy. IT-based solutions and services can be beneficial for the Government Sector in the following ways: Operates responsibly and deliver outstanding value to clients Maintain the highest standards of business conduct and carry out a strong

commitment to integrity and ethics Pursue excellence by ranking high on employee and customer satisfaction Promote creativity and innovation within the organization Create learning and growth opportunities for employees Promote corporate social responsibility as a significant element of organizational

culture Respect privacy rights of clients and employees

2.32.4 Healthcare

FutureNow technologies realize that the healthcare industry must use technology based solutions to provide quality and timely patient care. These solutions can also be helpful in meeting regulatory compliances, achieving cost effectiveness and addressing quality.


FutureNow technologies customized solutions can help healthcare providers in improving efficiency of back-end business functions across supply chain management, inventory management, patient relationship management, human resources, finance and billing. These efficient processes guarantee higher levels of customer satisfaction and higher profits.

2.52.6 Education

For the education sector, FutureNow’s has a range of solutions and services in the area of Knowledge Management and ERP. For Content and Knowledge management FutureNow technologies can provide packaged solutions which can assist educational institutes in creating, delivering and archiving unstructured data. In addition, capabilities such as security, access control and workflow are also available for most solution offerings.Within the ERP domain, we have a customizable produce offering titled Education Management System (EMS) which is an end-to-end solution for automating an educational institute’s diverse operations such as scheduling, examinations, online learning and student and faculty management. The system also has the capability for creating online communities to bring parents, teachers and students on a common interactive platform.

2.7 Legal

FutureNow Technology has served as an implementation partner on the development of one of the first web-based document management systems, in collaboration with FileControl Partners, a US based provider of document management systems.Whether you are involved in litigation requiring case document access for a very large set of people such as class actions, multi-party or joint defense group; or you require access to your case documents from geographically separate locations, Knowledge and Litigation Management System (KLMS ) is the answer to your business needs. For the legal sector we also offer the following: FileControl review: Offers useful time and cost saving tools for organizing,

reviewing, filtering and extracting necessary information from huge amounts of data FileControl Knowledge and Litigation Management System: Web-based document

management system that aims to promote a paperless environment by introducing a system ideal for storing business critical information in a secure and reliable document repository.

FileControl Utilities Suit: Tools to modify review and Knowledge and Litigation Management System user interfaces and boost performance.

FileControl Remote Scan Client: Helps the client to scan, import, and index documents into the Knowledge and Litigation Management System

FileControl Virtual Deal Room: Helps the client to manage and share information among different groups


2.8 Utilities

The utilities sector must adopt innovative practices across multiple channels to improve the quality of service, reduce costs, enhance customer experiences, and manage energy demand through automating business processes.To meet this purpose we have produced a comprehensive solution: Utility Management Solution (UMS) that has proven to be extremely adaptable to the utility sector business rules and processes. The rich functionality of the system coupled with the ease of configurable interfaces provide for a robust software application right out of the box. UMS is comprehensive enough to be used by any size or type utility.This product has been developed in collaboration with Continental Utility Solutions, Inc. one of the largest providers of utility billing and customer information systems across the US.

2.92.10 Banking & Insurance

We have partnered with Banking and Insurance companies to enhance their web presence through using web 2.0 technologies. This is critical for today’s customer centric-businesses as they strive to provide web based services offerings to improve customer experiences and sustain customer loyalties. Enhanced web presence can be beneficial for a business in the following ways: Cost- free marketing Connect with your customers Communicate about new products and services Collect feedbackFutureNow technologies have also built web portals for the insurance sector which offer interoperability in parallel with scalability. This has helped organizations to provide rich interactivity and personalization to their customers, hence resulting in lower customer attrition ratios, increased profits and lower operational costs

2.11 Textiles & Apparel(S)

FutureNow technologies have collaborated with a range of Textile & Apparel businesses to provide them with all-inclusive solutions to manage their web based stores along with e-commerce, purchasing and replenishment. Our solutions have supported these web based stores to provide their users with rich interactive experiences. The Turkish Emporium My Design Heroes Anybody Everybody Your Tees Creative Apparel Shop Online T-shirt Designs


Wholesale T-shirts BuyT-shirtNow

3 Solutions provided by FutureNow technologies eKarobaar Intract OfficeConnect eComm FNDocShop EMS REMS

3.1 eKarobaar

eKarobaar has been exclusively designed and built as a complete retail management solution for single-store and multi-store retailers across Pakistan. This solution provides end-to-end Retail Store Management, Sales and Customer, Inventory and Accounts Management, using the highly evolved industry standards, programming tools and technologies. All this coupled with a user-friendly interface makes eKarobaar Enterprise stand out against its competitors!Besides automating a wide range of point of sale (POS) processes, eKarobaar also enables managers to maintain tight control over inventory, pricing, suppliers, customer information, and reporting.eKarobaar is currently being successfully used across a wide variety of verticals such as apparel, footwear, pharmacies, general stores, cosmetics & electric supply stores.

3.2 IntractFutureNow’s Intract can help your business streamline all sales, marketing and customer relations activities. You can now maximize profits by effectively converting your leads to prospects and prospects to customers; thereby getting the most out of your sales pipeline.FutureNow Intract helps you manage your marketing campaigns by sending out personalized emails to subsets of your contacts database. Can also track the effectiveness of your campaign from within the system. The system allows you to track inventory and targeted price books, generate and track all your quotes, sales orders and invoices. Intract helps you streamline your order processing; thereby significantly shortening the gap from sales to finance.FutureNow Intract also facilitates customer service by allowing you to keep track of raised support calls. You can assign ownership upon support calls, ensure follow-up, provide a customer self service portal and monitor service levels.


With detailed extensive reporting features and summary dashboards, you have access to performance statistics at the click of a button. Outlook integration tools also help simplify the entire process for your business.

3.3 OfficeConnectIP PBX is a private branch exchange within an enterprise that switches calls between VoIP users on local lines. FutureNow’s offering for an IP PBX exchange, OfficeConnect comes as a comprehensive and cost-effective solution to meet the communication needs of modern businesses. It guarantees a noticeable reduction in operating costs and an increase in organization wide coordination across geographic boundaries.

3.4 eComm

For all retailers and manufacturers who think that the Internet can open their business to millions of retailers, eComm is the ultimate solutionWhether this is your first time building an ecommerce store or you are an "ecommerce veteran", you'll find Futurenow’s eComm solution to be both easy to use and ultra-powerful.

3.5 FutureNow DocShopFutureNow DocShop has been designed and built as a complete document-handling solution to streamline documentation processing and analysis. This solution provides document organization, scanning, conversions, digitizing and categorizing for easy storage and retrieval. Other features include OCR/OMR, indexing, data entry, printing, data mining, and file management using highly evolved industry standards, programming tools, and technologies.Besides automating a wide range of documentation processes, FutureNow DocShop also enables managers to maintain tight control over the documents, data, and images.FutureNow DocShop is currently being successfully used across a wide variety of verticals such as educational, libraries, health care units and law firms. FutureNow DocShop is a customizable application that can accommodate a wide range of client requirements.

3.6 Education Management System (EMS)Our Education Management System (EMS) is an end-to-end solution for automating an educational institute’s diverse operations such as scheduling, examinations, online learning and student and faculty management. The system also has the capability for creating online communities to bring parents, teachers and students on a common interactive platform.Built using the latest tools and technology, this scalable EMS automates a range of operations such System Administration and Management, Records and Profiles Management, Timetable Generation, Fee Management, Attendance Management, Exam Management, Grades Management, Library Management, Web Community Management and Online Content Management. The system has the extensibility to


offer numerous useful features such as school calendar, events, notice board, polls, forums, profile search and internal mail, to name a few. This fully browser-based software can be conveniently accessed from both school intranet and public internet.


4 ORGANIZATIONAL STRUCTURE


5 Management of the FutureNow

5.1.1.1.1.1 Arif AliChief Operating OfficerArif Ali holds a Bachelors degree from the University of Punjab and has over 22 years of experience in the technology business. As Chief Operating Officer, Arif oversees all operations and activities in FutureNow Technologies. Through his efforts, the Pakistan development center has grown into the FutureNow's largest outside the United States with over 200 employees; providing a valuable hub for product innovation and development.In 2009 he led a team of over 250 people to successfully deliver a project for the Punjab Examination Commission (Govt of Pakistan); processing a result for over 2.6 million individuals within 30 days. He also takes a leading role in incubating new projects, championing industry standards, facilitating collaboration within functional groups, and seeding new products.Before joining FutureNow Technologies, Arif Ali led various companies in the industrial manufacturing sector.

5.1.1.1.1.2

5.1.1.1.1.3 Umar FarooqExecutive Vice PresidentAs an Executive Vice President, Umar leads the strategic direction of the company. His responsibilities include driving the overall direction of the organization and manage the global expansion of FNT. Umar has more than a decade long experience in strategic planning, marketing, security management, information technology systems and business continuity services. He has worked on high visibility assignments and with fortune 500 companies and as well as manage, lead, and support vendor relations, IT operations, resource allocation, CRM business performance, technology support, and all aspects of LAN/WAN configuration for 24/7, multiple call-center locations. Clients included Best Buy, Apple, AT &T, T-Mobile, Verizon, Advance Auto Parts, Bank of America, Wells Fargo, Intuit, Cross country Insurance, & Liberty Mutual accounts. Umar holds degrees in MIS from Wichita state university, Kansas, USA and IMBA from Stratford University Falls Church, Virginia.

5.1.1.1.1.4Ahmad Bilal

Director CommunicationsAs Director Communications, Ahmad oversees a section of IT Delivery Services and the Product Development Center. Ahmad was a part of the original team which initiated FutureNow Technologies.He plays a key management and senior technologist role in FutureNow's global research and development centers, and manages the company's global sourcing strategy. Ahmad's responsibilities include developing optimized user interfaces, localizing


products for international markets, advocating cross-functional technology initiatives, and managing various product and project life cycles.Prior to joining FutureNow, he headed the Information Development department at Descon Information Systems. There he was managing different project teams, developing enterprise level applications and web portal systems for companies in various industry verticals including legal, engineering, manufacturing, construction and information technology.Ahmad is a graduate of the University of Windsor, Canada.

5.1.1.1.1.5 Obaid WaliSenior Project ManagerIn his role as a senior project manager at FutureNow Technologies, Obaid leads project and product development lifecycles. He has successfully delivered various smart client solutions to US based clients.Obaid Wali is a graduate from the University of Texas at Arlington, USA. He has over 20 years of implementation experience in engineering, information technology and design. He has been a consultant in the field of BPR, ERP and HR, in terms of technology implementation.He also holds extensive project management experience in the fields of mechanical, civil and electrical engineering.

5.1.1.1.1.6 Ammar Bin KhalidSenior Programming ManagerAmmar holds a Masters degree in CS from the University of Wollongong, Australia. He also holds a diploma in Computer Hardware Electronics and Telecommunications.With over 11 years of experience across the fields of software architecture and design, development, configuration management, deployments and team management Ammar is a valuable asset to FutureNow Technologies.He is currently working as a Senior Programming Manager with our Houston based clients.

5.1.1.1.1.7 Nadeem MustafaSenior Project ManagerNadeem holds a BS degree from the National University of Computer and Emerging Sciences, Lahore. Nadeem has worked across the fields of product analysis & design, development, quality assurance, requirements gathering and research. He has in-depth knowledge of ISO and CMM best practices.He has formerly worked for various prestigious organizations such as Descon Information Systems.With over 9 years of experience in software design and analysis and 5 years of experience in project management experience Nadeem now works as one of our senior project manager.


He manages a team of 20+ and oversees product and project development lifecycles.

5.1.1.1.1.8 Asif ChowdharyAdvisorAsif is an IT professional, an entrepreneur, and a leader. He has played an instrumental role during his involvement with Oracle (Canada) in mining and extorting of information; presenting Data Warehouse and Business Intelligence Solutions to C level people at companies such as Celestica, Blue Cross and Blue Shields followed by successful implementation of those Smart Solutions.Asif has been tasked with developing and expanding FutureNow footprint in the North American market. He is responsible for guiding the direction of Business Development Program to move from conventional limited partnerships to Revenue Generation Engine model. Asif is also managing and coordinating Project activities between off-shore resources and Canadian teams during the initiation and implementation phases of a project.Asif holds a Masters degree in Management Information System, and a Bachelor degree in Human Resource management from Louisiana State University. He also holds a Bachelor of Commerce degree from Punjab University and is a proud father of 2 sons.


6 DEPARTMENTS

Operations Software Development Quality Department Multimedia Department PMO Business Development FN DOCSHOP Contact Center IT HR Finance Admin

7 SERVICESFutureNow Technologies is a provider of cutting edge technology solutions and services in Pakistan, Europe and North America. We believe that innovation, commitment to quality, and effective partnership with our clients is the foundation of success.Over the years it has engineered solutions which are currently being used in some of the largest fortune 100 companies around the world. Services provided are:

Application Development Portals & Web Development Business Intelligence

Document & Knowledge Mgmt Infrastructure Hosting Solution Business Process Outsourcing

Design & Multimedia Tools & Technologies

Application Development

Custom Application Development ERP Applications Rich Internet Applications Mobile Applications Rich Client Applications Service Oriented Applications Software-as-a-Service (SAAS)


7.17.2 Application Development

Application Development Outsourcing ensures that geographical boundaries no longer impede your growth. FuturNow help to remain in step with the market by continuously improving information technology-based business solutions. For this, they use the latest software development platforms, project management techniques and software engineering practices in conjunction with ISO 9001 and CMMI industry standards.Also help accelerate business growth by offering the following benefits:

Accurate decision making Lower operational costs Increased speed-to-market Improved business performance Innovative work culture Stay ahead the competition Having a technology partner, who has experience of the multiple phases of the

software product lifecycles as well as the requisite technology and domain skills, can help you become a market leader.

wide range of service offerings :

Custom Application Development ERP Applications Rich Internet Applications Mobile Applications Service Oriented Architecture (SOA) Software-as-a-Service (SAAS)

7.3 ERP Applications

ERP applications proactively assist organizations in their business transformation initiatives and offer an increased Return On Investment (ROI) and improved productivity, if implemented the right way.The team at FutureNow is adept at producing cost effective ERP solutions that are fully customized to meet specific client requirements. extensive knowledge and experience in varied development platforms such as the Microsoft .NET framework enable us to develop and provide clients with solutions that are best suited to their business environments.

7.47.5 Rich Internet Applications

Online presence in today’s world means more than just having a website. Salesmen, engineers, mobile employees need instant access to business applications and customers need access to information and support. Smart Client Applications aka Rich


Internet Applications deliver the best of both worlds by combining the ease of Desktop Applications with the reach of the Internet.futureNow team designs and develops smart client applications that are powerful and flexible and possess the ability of being shared over the internet, all within a secure, multi-user database environment.

7.67.7 Mobile Applications

Mobile application development is the process by which applications are developed for handheld devices such as personal digital assistants, enterprise digital assistants or mobile phones.These applications work as add-ons to the regular facilities available in a mobile phone such as organization & scheduling, voice calling and e-mailing.FutureNow has created mobile applications which range from CRM and ERP solutions to maps, multimedia and tracking solutions. Our solutions offer excellent usability, scalability and universal compatibility in terms of browsers and media devices

7.8 Service Oriented Architecture (SOA)

Service oriented architecture (SOA) offers information access to complex, heterogeneous data sources within your company as reusable services. These services may be available both within the enterprise and across your value chain.Service Oriented architecture greatly reduces cost and time required to implement new solutions and hence improves business efficiency.FutureNow has the skill set to evaluate your business processes and design an SOA model that caters to the business needs of your organizations and its partners, customers and suppliers. Further, this model could be implemented and reusable services could be exposed to enable easy integration with other stakeholders

7.97.10 Software-as-a-service (SAAS)

Software-as-a-service is a system hosted over the web and customers who wish to use it pay a subscription cost which is a fraction of overall cost of buying traditional software. Companies that build this software and host it for use on the web are termed as service providers.SAAS has become a common practice for executing many business processes, including computerized billing, invoicing, human resource management, and service desk managementFutureNow has built and delivered matchless SAAS applications to various industries, particularly US based clients. Each SAAS based application is built on the following basis:

Multi-tenant architecture to support multiple clients. AJAX based UI that runs across variety of browsers. Support for large number of users


Scalable architecture. Secure applications with low response time. 24X7 availability.

7.117.12 Portals & Web Development

A website, be it corporate or personal is a doorway to an organization or individual, respectively. With our keen focus on quality, usability analysis and designing skills we help you to create the right mix of online visibility and functionality.From conceptualization and creation to full development and implementation - we at FutureNow Technologies focus on all the aspects of managing website design and development.Web sites built using old standards won't support PDAs, cell phones, or other Internet-enabled devices. FutureNow can also help you to convert your old site into a dynamic business portal. Adhering to the newer dynamic design methods will ensure that your content is easily accessible by any new media device that hits the market.

Web Portals Web Based Applications eCommerce Solutions Social Networking Solutions Enterprise management Portals Mobile Web Applications Portal Management & Maintenance

7.137.14 WebPortals

For today’s businesses corporate web portals are a proven way to meet the requirements of employees, customers, business partners and others who want timely access to information.We offer a composite A to Z web development solutions to match your business requirements - from market niche estimation and design to hosting and SEO, all at a competitive price. We have developed and delivered portal based solutions to address different business needs of our client, such as information sharing, team collaboration, project management and online buying and selling

7.157.16 e-Commerce Solutions

With major transformations occurring on the e-Commerce scene every day, software vendors need to produce solutions that are more efficient and cost-effective than ever before. Also, many businesses are expanding their presence across markets, hence providing new opportunities for technology providers.


FutureNow Technologies uses state of the art technology, extensive web development experience, and a creative vision to develop e-commerce solutions that are innovative, dependable, and scalable

7.177.18 Social Networking Solutions

With more and more people joining social networking websites every day, it sure is not a medium to be missed while marketing your product or service. The dynamics of these websites can be daunting for an ordinary user, but with a team devoted to understanding the area, we can develop an effective social media methodology for any business.From a company blog to forums, video, bookmarking and RSS feeds, FutureNow can help to build and maintain your own online community!

7.197.20 Enterprise management Portals

Enterprise management portals have become a core component of large businesses. These are web-based systems that gather information that comes from various sources and make them available organization wide. Enterprise portals provide a specific place to share and display specific information such as calendars, tasks, lists, collaboration, reporting, role-based access and e-commerce.The team at FutureNow Technologies is highly proficient in the field of portal development and can deliver a solution which can help your business to collaboratively create, manage, deliver, and archive information that drives business operations. This can include documents, records, and discussions, to e-mail, web pages, and rich media

7.217.22 Mobile Web Applications

FutureNow offers seamless application development solutions to ensure that our clients stay connected always.A team of experienced mobile application developers with hands on experience in delivering applications solutions based on mobile technologies. They employ an effective approach towards quality testing in accordance to international standards.FutureNow offer wireless application development solutions for different mobile platforms in order to reach the maximum number of mobile phone users. These platforms include:

iPhone Windows Mobile Blackberry Symbian Google Android

7.23 Portal Management & Maintenance


They offer end-to-end portal development and maintenance packages which include complete web content development and publishing. This encompasses web content, blog writing, articles, press releases and advertisements.

7.24 Web ContentThere is a whole range of Content Management Systems (CMS) that can cater to the content management needs of organizations by allowing data contribution and sharing by multiple users, controlled access to data, fast storage and retrieval and increased reusability of content.We have best of the line CMS’s which can enable your business to effectively create and manage web content. Through a customized CMS solution we ensure that you spread the right information at the time right time to the right people, always! They offer a wide array of web content publishing and maintenance services at competitive rates.

7.25 Online PresenceDriving the right people to your website - that’s what search engine optimization service is all about. Higher ranking makes your webpage a powerful source of business development.They help developing customized packages for your online marketing needs. This includes some or all of the following services:

Search Engine Optimization Search Engine Marketing Email Marketing/SMS Marketing Social Media Marketing Email Marketing

7.26 Web 2.0Web 2.0 is a set of technologies that enables businesses across the globe to provide services to end users in exciting ways. With web development being one of our core business domains, our development team proactively improves its expertise in Web 2.0.They offer development services for social computing technologies like blogs, wikis, social networking and podcasting. Web sites built using old standards won't support PDAs, cell phones, or other Internet-enabled devices. FutureNow can help to upgrade your existing website to include web 2.0 features, making it more accessible and user-friendly.

7.277.28 Business Intelligence

Organizations need the right information at the right time to make accurate strategic decisions and to correctly steer towards success.

Businesses are handling and making sense of data in new ways due to globalization, cultural and generational shifts and new technologies. Emerging markets are providing


not just new competition for established firms, but also new customers and new sources of talent.

Corporate information has reached a level of significant complexity, all while demands for openness, clarity and real-time decision making increase. The challenge is to pick out the most relevant, high-quality information while understanding both the context in which the data was found as well as the situation in which it will be used.Future employees will be able to create queries such as: “Find me all of our projects between 2010 and 2015 and give me the names of the respective project managers.”BI enables a company or organization to gain insight into its operations through reporting applications and analysis tools. BI applications may include a variety of components such as reports, spreadsheets, charts, and dashboards.

FutureNow's designed BI solutions can give anyone in your company the ability to make better decisions by quickly understanding the various “information assets” in your organization and how these interact with each other. These assets can include customer databases, supply chain information, personnel data, manufacturing, and sales and marketing activity, as well as any other source of information critical to your operation. solutions allow to integrate these disparate data sources into a single coherent framework for real-time reporting and detailed analysis by anyone in your extended enterprise – customers, partners, employees, managers, and executives

7.297.30 Document & Knowledge Management(DocShop)

FutureNow offers document and knowledge management, both as a solution and as a service.FNDocShop, FutureNow’s latest service offering is a comprehensive document management solution. It provides document organization, scanning, conversions, storage and retrieval, OCR/OMR, indexing, printing, data mining, and file management using highly evolved standards, programming tools, and technologies.Besides automating a wide range of documentation processes, FNDocShop also enables managers to maintain tight control over the documents, data, and images. FNDocShop is currently being successfully used across a wide variety of verticals such as Education Commissions. FutureNow DocShop is a customizable project that can accommodate a wide range of client requirements

7.317.32 Infrastructure Hosting Solution

FutureNow servers are ideal for running a single, high traffic or database intensive website, or a number of smaller sites. Each hosting package gives you complete control over your site operations.

Domain Name Registration Dedicated Virtual Servers Web Hosting


SSL Certificates Email Hosting

7.337.34 Domain Name Registration

With a range of quality packages to suit from home user to the business user, you can search for your domain name through our website

7.357.36 Dedicated Virtual Servers

A Virtual Dedicated Server offers affordable flexibility for site owners who need full control of their server space at a price that won't break the bank. Get custom results by building your own server or choose a pre-configured Windows® or Linux® plan, each featuring control panels, optional managed backup and more. There's never any need to buy additional hardware — our virtual server technology makes it easy to grow your server size as Web traffic increases.

7.37 Web Hosting

Our service offering includes high dependable and flexible web hosting solutions all available in a package that would meet your business needs.

All Hosting Packages are guaranteed 99.99% uptime and unbeatable speed

All servers are located in Arizona/Houston in USA. All servers are based on copyright software and legally purchased

Operating Systems. All servers equipped with spam guards and antivirus. Pay using Credit Card, door step collection, check or bank transfer from

anywhere in Pakistan. All packages include full control to your hosting with Plesk 9.0 or above

version. FTP, Email setup, backups, Database management etc. Access to your Email using web mail or software like Outlook Express, MS

Outlook etc. Easy and simple setup.

7.38 SSL Certificates

People are getting smart about online security. More and more of them are looking for the padlock icon and “https” prefix in the address bar of their browser before submitting personal information online. If your Web site doesn’t have an SSL Certificate, visitors may leave before making a purchase, creating an account or even signing up for a newsletter. But you can change all that with an SSL from FutureNow Technologies.

7.39 Email Hosting


With a range of quality packages to suit from home user to the business user, you can search for your email hosting package from the list.

7.407.41 Business Process Outsourcing

Business Process Outsourcing (BPO) is helping organizations to increase productivity, lower operational costs and improve customer support. More and more businesses are outsourcing to the developing world and reaping the benefits of BPO.In today’s fast paced and competitive business industry, where organizations are confronted with the critical challenge of improving productivity and operational efficiency with diminishing budgets, FutureNow delivers dramatic business value and significant competitive advantage to its clients by offering its unique range of BPO optionsIt is important for a business to produce a quick and accurate customer response in order to be successful.FutureNow deliver the following customer support services based on the specific needs of business, buying behaviors and communication preferences:

Customer service Technical support Telemarketing

7.42 Design & Multimedia

Media development has been an integral part of our service offering over the years. Our experts understand the significance of designing and advertising customized multimedia artifacts and therefore use a blend of creative communication methods and formal research techniques to make sure that your business stands out from the competition.FutureNow currently offer designing services for the following items:

Logos Brochures Flyers Business stationary Advertisements Corporate presentation Media for website and corporate portals eLearning content development Video/Audio tutorials

7.43 Tools and Technologies

7.43.1.1.1


7.43.1.1.2 Microsoft Technology Skill SetOther Technologies Skill Set

8 HUMAN RESOURCE MANAGEMENT

“The policies and practices involved in carrying out the “People” or Human Resource aspects of a management position, including recruiting, screening, training, rewarding, and appraising”

The concepts and techniques need to carry out the “people” or personal aspects of management job are:-

Conducting job analyses (determining the nature of each employee’s job) Planning labor needs and recruiting job candidates Selecting job candidates Orienting and training new employees Managing wages and salaries (compensating employees) Providing incentives and benefits Appraising performance Communicating (interviewing, counseling, disciplining) Training and developing managers Building employee commitment


9 Human Resource Department-Hierarchy


HR heirarchyAssistant

Executive

Senior Executive

Assistant Manager

Manager

Senior Manager

GM/Head HR

VP HR

10 RESPONSBILITIES OF HR OFFICER:

Following are the responsibilities of HR Officer:-

Recruitment And Selection

Policy Making

Retention Program

Improve Working Relation Of Employees

HRM Management Responding To Changing Environment:

HRM Management is responding to changing environment by

Follow Customers Needs

Adopt Continuous Changes

Decentralized Organization

COMPETITIVE ADVANTAGES:

FutureNow has following competitive advantages over its competitors:

Strong Pay Structure

Retention Program

Select People From Top Universities

JOB ANALYSIS

“The procedure for determining the duties and skill requirements of a job and the kind of person who should be hired for it”

Job Analysis includes:

Job Description Job Specification


Job Description:

“A list of job’s duties, responsibilities, reporting relationships, working conditions, and supervisory responsibilities”

Job Specification:

“A list of job’s human requirements,” that is, the requisite education, skills, personality, and so on “


11 METHODS OF COLLECTING JOB ANALYSIS INFORMATION

There are two methods of collecting Job Analysis Information:-

Interviews Observation

INTERVIEWS

“A procedure designed to obtain information from a person through oral responses to oral inquiries”

Who Conducts Interview?

“Interviews are taken by the branch HR head responsible for recruitment and selection”

Types Of Interviews Taken:

• Structured interview only

• Structured Sequential Interviews

• Panel Interview

Criteria for Selecting Candidates:

Following is the criteria for selecting candidates in FutureNow based on:

Communication Skills Present Personality Educational Background (etc.) Skills And Competency

INTERVIEW QUESTIONS

Why Should I Hire You? Why Do You Want To Work For Us? What’s Your Great Strength? What’s Your Great Weakness? How Much Salary Do You Expected From Us?


12 RECRUITMENT

“The development of a pool of applicants for jobs in the organization”

Sources Of Job Recruitments:

Following are the some sources of Job Recruitment in FutureNow technologies:

By Universities

By Website

By Coaching

By Newspapers

Recruitment Process:

Following are the recruitment processes in FutureNow technologies:

1.) Assess need (strategic planning and tactical planning)

2.) Create a pool of candidates:

3.) Screen out candidates:

4.) Make selection

5.) Evaluate recruitment process:

1.) Assess need (strategic planning and tactical planning)

There is no fixed quota of number of employees to be recruited, it depends on need and the strategic (organizational) and tactical (branch level) requirements.

2.) Create a pool of candidates:

The prospect candidates are attracted through advertisement in the newspapers, on the website online and also the walk in.

3.) Screen out candidates:


Through interviews and tests they screen out the less attractive candidates.

4.) Make selection:

After further interviews and other processes the final candidate is selected. Questions in an interview are made by doing proper job analysis of the job. That includes identifying the job duties and requirements.

5.) Evaluate recruitment process:

Evaluate effectiveness of recruitment by comparing the results to expected results.

12.1 TYPES OF RECRUITMENT

There are two types of recruitment in FutureNow technologies:

1. Internal2. External

1. Internal:

“Includes recruiting of already existing employees for new jobs within the organization”

2. External:

“Includes bringing “new blood” in an organization. Recruiting people who are new”

12.2 Internal Recruitment in FutureNow technologies

FutureNow technologies normally

• Less emphasis on Internal Recruitment

• Existing employees can respond to new job offers as externals

• Performance appraisals

12.3 External Recruitment in FutureNow technologies

In FutureNow technologies external recruitment is on


• Need basis

• No yearly or monthly recruitments

• has its own HR department

• Head office sanctions recruitment for new employees

• Adds in leading newspapers

• College Recruitment

• Online application forms

• Short listing

• Interviews

• Decisions made through head office

• No help from recruiting agencies

12.4 DIRECT INDUCTION OF FRESH CANDIDATES

Through direct induction of fresh candidates, a FutureNow technology is able to employ fresh postgraduate candidates for its organization and the process is as follows:


12.5 EXPERIENCED PROFESSIONALS

Based on requirements of experienced staff, FutureNow technology also recruits talent from the marketplace. The procedure for selecting such professionals is as follows:


Executive Recruitments:

FutureNow technology, Executive recruitments are done by CEO.

Recruitment of Internees:

FutureNow technology, recruitment of Internees is on

> Walk-ins

> Letter of recommendation from college

Human Resource Assessment

FutureNow technology. has worked hard to build its human resource team and ensure that the quality of newly inducted staff is not comprised with growth. For recruitment and selection bank‘s policy is to hire suitable candidates. By suitable candidates FutureNow technology refers to candidates having proper educational qualification, experience and background.

TRAINING

“The process of teaching new employee the basic skills they need to perform their jobs.”

Basic Steps in Training:

Following are the basic steps in training employees in FutureNow technologies:

• Need Analysis


• Instructional Design

• Validation

• Implementation

• Evaluation and follow up

- Training Mangers and faculty is hired for training purposes.

- Training Mangers

PERFORMANCE APPRAISAL SYSTEM

“Evaluating an employee’s current and / or past performance relative to his or her performance standards”

13 Pay plans and incentives at FutureNow technologies

Pay Plans:

Pay plans FutureNow technologies are establish on the basis of job ratings. All jobs are ranked from top to bottom, on the bases of compensable factor. Employee with higher rank gets highest pay and incentives.

Compensation Plans for Employees:

In FutureNow technologies, compensation plan for employees includes:

Basic Salary

Bonuses

Medical Facilities

Allowances

Incentive Plans:

In FutureNow technologies incentive are provided to


Managers and Executives

Middle and Lower Level Employees

EMPLOYEE BENEFIT & SERVICES

The employee benefits & services provided by FutureNow technologies are

Health & Life Insurance Paid Annual Vacations, Leaves, Holidays Health Insurance Of Parents Pension & Provident Fund Discount On Company Products Annual Bonuses Educational Plans Social Events Customized Services Creative, Learning & Healthy Environment Highly Qualified, Experienced & Committed Staff Profit & Gain Sharing Plans

Financial Benefits:

The financial benefits provided by FutureNow technologies to its employees are

Severance – Pay

Severance Pay is given according to

1. Policy2. Give Full & Final Settlement3. Half Salary As A Complementary (Optional)

Insurance Benefits:

FutureNow technologies give insurance benefits on

Worker’s Compensation Complete Life Insurance


Hospitalization & Medical Insurance

Other Benefits:

Other benefits provided by FutureNow technologies to its employees are

Pregnancy Compensation Faster Promotion Family Community Concept Salary Of Own Choice Job Rotation Facility Prizes & Gifts Refreshment Packages Short Courses & Trainings + Training Material Traveling & Stay Allowances Communication Benefits

Retirement Benefits:

FutureNow technologies give retirement benefits on the basis of

Age Pension Plans Provident Fund Facility Early Retirement Window

Services Benefits:

Following services benefits are provide by FutureNow technologies to the employees:

Introduction Of MENTORS (HR – REPRESENTATIVE) Counseling Services -

Financial, Career, Job-placement, Grievances

Lunch & Learn Program Employee Transportation Educational & Training Subsidies


Flexible Benefits Programs (Few-limitations)

EMPLOYEE SAFETY & HEALTH CONTRIBUTION

FutureNow technologies is

Strict About Occupational Safety Laws Obeying The OSHA – Standards Routine Safety Audits Managing Proper Responsibilities & Rights Of Both Employer & Employee

Avoiding the Causes of Accidents:

FutureNow technologies management plays an important role in avoiding the three causes of accidents

Unsafe conditions Unsafe acts Accident prone people

HEALTH PROBLEMS & REMIEDIES

Following are the steps that taken by FutureNow technologies HR Department to solve the health problems in the organization and make possible remedial changes

Smoke Free Environment Role Of Mentors ; Regarding Job-stress , Burn-out , Health Conditions Remedies For VDTS & Other Tools Vaccinations & Health Treatments

Other Precautionary Measures:

Other precautionary measures taken by FutureNow technologies for the safety of employees are


1. Personalized Attention To Employees2. Angry Employees Management3. Temporary Stop The Working4. Counseling5. Real Root Problem6. Use Of Personal Skills7. Professional Attitude Adopted8. Future Avoidance


14 CULTURAL COMPATIBILITY AND HUMAN RESOURCE MANAGEMENT

Human resources or, as some would call it, human capital, is becoming the most important asset for most organizations in the world. As the New Economy pervades in the world’s communities and organizations, it becomes necessary to study and pay close attention to the impact of Globalization and Technology in shaping today’s strategy for managing culturally diverse human resources.

Globalization has resulted in significant implications for HR functions as they attempt to develop global HR strategies and design programs and processes to manage a global workforce. The key to success is to balance global standardization and local autonomy.

The challenge for Human Resource leaders is really to understand the role of Human Resource Management in an organization competing in a global business environment and effectively define the critical issues and responses necessary in implementing a strategic Human Resource Program.

1. Studies on the success or failure of individuals in an international setting have indicated that American expatriates experience a failure rate of 30 to 40 percent as compared to many Europeans and Japanese, whose failure rate has been estimated as low as six percent (Tung 1988). It appears that some countries or cultures are more effective at producing successful global professionals than other countries.

2. Moore (2003) argues that there are 10 countries that produce the largest number of “good” global managers: Canada, the Netherlands, Switzerland, Belgium, Ireland, Sweden, Denmark, Singapore, Australia, and Finland. According to Moore, what these 10 countries have in common is their size. While they are not dominant powers in their geographic regions, they are considered significant players on the international stage. These middle-economy countries face the everyday reality that they are not the most important culture in their region and thus they find themselves constantly negotiating between their own culture and identity and that of surrounding dominant cultures. In order to be successful, individuals growing up in mid-sized countries learn to embrace multiple ways of looking at the world. They grow up with a duality (or plurality) that obliges them to work effectively with their neighbors. It is this ability to be “all things to all people” that helps such individuals to be successful in a global context. “When


working on global teams or in other countries, the ability to think outside your own culture and see an issue through the eyes of another is critical to success” (Moore 2003)

3. In the field of psychology considerable work has been conducted on people’s sensitivity to intercultural issues and their ability to adapt to other cultures and different ways of doing things. Some organizations have moved to personality testing to better ascertain the likelihood of success of individuals working in an international environment.


15 GLOBAL-LOCAL CULTURAL STRATEGY OF HR

In a global-local strategy, cultural differences amongst employees can be seen as a strategic advantage for cross-border learning capabilities and the flexibility of the company.

This policy can be summarized as follows:

“As much global integration as possible, as much local adaptation as absolutely necessary.”

Hewlett-Packard manager illustrated the direction in one sentence:

“We want one solution for the world rather than 54 country solutions. We optimize at the company rather than the country level.”

IBM, on the other hand, values a regional differentiation in their human resource policy. They believe in making exceptions, in flexibility in the area of deployment even as far as differentiated standardization:

“This is the span needed to bridge the political and cultural gaps,

especially between westernized corporate cultures and Asian country cultures” (Begley/Boyd 2001).

16 CROSS-CULTURAL DIFFERENCES AND HR

A growing body of research has emerged over the past decade looking at cross-cultural differences in negotiation style [Fisher 1980; Tung 1984]. These studies conclude that people of different cultures use significantly different negotiation approaches. These different approaches include:

Communication styles used Persuasion strategies employed Protocols followed.


17 Case StudyParxMD

ParxMD is the system that provides simplified drug prescription process. Having so many different formulary and drug prior authorization conditions, it becomes hard for medical practitioners to prescribe drugs for patients carrying different insurance plans. It causes delays in curing a patient by not providing the prescription on time. By combining ParxMD’s in-depth knowledge of the healthcare industry with FutureNow’s solution development expertise, the alliance will accelerate the availability of a unified medical insurance solution.

17.1.1.1.1ChallengeThe problem was to handle several different formulary and drug prior authorization conditions in order to prescribe drugs for patients in a timely manner. We used Scrum process to get all the requirements from the client ‘Script Tools’.

17.1.1.1.2The SolutionFutureNow Technologies’ parxMD helped Script Tools Company to achieve the above mentioned challenge. We provided the perfect solution for their requirements related to drugs prescription processes and made it more efficient to provide timely medical care for patients.

17.1.1.1.2.1 Tools and Technologies:FutureNow Technologies used following tools and technologies to provide this perfect solution:

ASP.net and C# as a development language. SQL Server 2005 as backend.

18 Case StudyFileControl

One of our earliest clients, FileControl specializes in providing hosted and self hosted Active Knowledge and Litigation Management Solutions that help businesses attain efficiency and significantly cut costs. Among the pioneers of Document and Knowledge Management, FileControl provides enterprise-wide scalable solutions.


FileControl’s products are being used across a wide array of industry sectors such as digital libraries, hospitals, universities, HR consultancy firms, storage repositories, and law firms.

18.1.1.1.1The SolutionFileControl partnered with FutureNow to develop FileControl’s Knowledge and Litigation Management System, one of the first web-based document management systems. It aims to promote a paperless environment by introducing a system ideal for storing business critical information in a secure and reliable document repository. We have also served as an implementation partner for FileControl to enhance its existing solution offerings and to develop utilities as per client requirements and market trends.

Over time, a range of new features have been introduced into the Knowledge and Litigation Management System which have made it easy to store, access, manage and collaborate critical information in a highly secure Internet environment. The product can be configured to fit a client’s specific business situation and needs for managing Knowledge, Images and Electronic Files. Following is a list of products that Filecontrol has developed in collaboration with FutureNow Technologies:

FileControl review: Offers useful time and cost saving tools for organizing, reviewing, filtering and extracting necessary information from huge amounts of data

FileControl Knowledge and Litigation Management System: Web-based document management system that aims to promote a paperless environment by introducing a system ideal for storing business critical information in a secure and reliable document repository.

FileControl Utilities Suit: Tools to modify review and Knowledge and Litigation Management System user interfaces and boost performance.

FileControl Remote Scan Client: Helps the client to scan, import, and index documents into the Knowledge and Litigation Management System

FileControl Virtual Deal Room: Helps the client to manage and share information among different groups.


ASP.net as a development language. SQL Server 2005 as backend tool.


19 Case StudyDuff & Phelps

Duff & Phelps provides its customers with financial advisory and investment banking services. Duff & Phelps is currently listed as NYSE since 2007. Its head quarter is in New York City and offices are in North America, Europe, and Asia. It was founded in 1932 to provide utility industry with investment research services. Then, over the decades it evolved into a diversified financial services firm. Since 2004, Duff & Phelps has expanded and developed its core services. Currently, they are implementation partners with FutureNow Technologies & File Control. Principally, they provide trusted advice in the following areas:

Valuation Transactions Financial restructuring Dispute Taxation

19.1.1.1.1ChallengeDuff & Phelps existing solution is unable to fulfill their need for scalability and robustness. They would like to replace it with a new solution that can offer excellent reporting capabilities and ample flexibility and help them achieve their business goals.

19.1.1.1.2The SolutionDuff & Phelps provided FutureNow Technologies with their requirements. We are now in the process of developing a more mature system to meet their business needs in an effective manner.

19.1.1.1.2.1 Tools and Technologies:FutureNow Technologies used following tools and technologies to provide this effective solution:

ASP.net as a development language. SQL Server 2005 as backend tool. Optical Character Recognition service to scan and save documents. To provide them with different cabinet, where they can place their deals

20 Case StudyContinental Utility Solution, Inc.

Continental Utility Solution, Inc. is a US-based software house and one of our strategy and implementation partners who is dedicated to providing innovative enterprise


solutions to utility companies, local governments and sub metering companies. Experience and commitment to service have made CUSI one of the nation’s largest providers of utility billing and customer information systems.

20.1.1.1.1The SolutionMillions of utility bills are generated each month in North America using CUSI solutions. To develop comprehensive utility management software, CUSI’s specific need was a development partner, which could understand its need for excellence and not compromise upon quality in any way. After much scrutiny, CUSI selected FutureNow Technologies because of its established record of delivering upon quality.

We have had the opportunity to partner with CUSI for the development of following product:

Utility Management Solution (UMS): UMS.net has proven to be extremely adaptable to the utility market sector business rules and processes. The rich functionality of UMS.net coupled with the ease of configurable interfaces provide for a robust software application right out of the box. Billing applications, small or large, single service or multiple service provider - UMS.net is comprehensive enough to be used by any size or type utility. Powered by MS SQL Server, this application can also help utility companies to gain greater insight from their business information and achieve faster results in order to gain competitive advantage.


ASP.net and C #.net as a development language SQL Server 2008 as backend too

21 Case StudyCareMed

Our client, CareMed is dedicated to providing superior comprehensive pharmaceutical care solutions to its clients. Their mission is to fulfill the needs of patients, physicians, and hospitals with a seamless, integrated delivery system, of oral and inject able medications necessary in today's environment. The solution would suit any pharmaceutical that aims to provide outstanding pharmacy services.


21.1.1.1.1Challenge:FutureNow Technologies was presented with the challenge of developing the CareMed Portal, and to ensure that it proves to be a faultless channel for the delivery of pharmacy services to patients who rely on it for all their medications and support. We had to ensure that the solutions consists of right medications delivered in an accurate and timely fashion and supported by experienced pharmacists, nurses and customer service representatives.

21.1.1.1.2The SolutionFutureNow Technologies carried out an in-depth analysis of CareMed’s existing system and fresh business requirements. Then by following our incremental development process we delivered the web portal in parts, hence making it possible for the client to review each section of the site as it was made to ensure consistency. The final product was a first-class fully integrated solution that consists of the right medications delivered in an accurate and timely fashion.


ASP.net using VB.net as a development language. SQL Server 2005 as backend tool.

22 Case StudyPunjab Examination Commission

Punjab Examination Commission is an autonomous body set up by the Government of the Punjab to administer assessment-only examinations for grade 5 and grade 8. Punjab Examination Commission is focused on assessing learning outcomes of these students. These assessments enable students to score better in their promotion examinations conducted by their own schools and respective boards of studies. Punjab is a large province of Pakistan with around 2.29 million children from 35 different districts, who appear for grade 5th and 8th exams every year. An estimated 16.63 million answer sheets has to be analyzed from these examinations every year. There are almost 30,000 different exam sheet packages for these examinations, which have to be scanned and analyzed for final and accurate results.


22.1.1.1.1ChallengePunjab Examination Commission had an existing solution in place which gave erroneous results when large amounts of data were processed. The system also lacked basic security features. PEC was looking for a system which could scan examination papers, analyze them, and provide different percentage results in an efficient and accurate manner.

22.1.1.1.2The SolutionPunjab Examination Commission told FutureNow Technologies about their requirements, processes, and end results requirement. PEC provided us with the raw data related to the examinations. To handle different types of examinations and requirements given every year, FutureNow Technologies used a fully automated solution developed for barcode based inventory and workflow tracking to keep tabs moving on the papers through the entire process. We can currently scan and process 0.5 million pages per day; handle data entry for over a million pages per day, and store over 7 million pages in secure facility. We provide 99% data entry accuracy through our extensive double entry processes, quality assurance procedures, and quality audits. This year, we delivered the project in 35 calendar days.

22.1.1.1.2.1 Tools and Technologies:FutureNow Technologies used following tools and technologies to provide this efficient and accurate solution:

ASP.net as a development language. SQL Server 2005 as backend tool. DScan Pro for scanning, optical mark recognition, data entry, and result generation. Lead v 15.0 FutureNow Invent for inventory management and workflow tracking.

23 CONCLUSION

HRM managers at FutureNow technologies are performing a great job as far it is concerned

Motivating them and looking after them. Along with the other managers and employees


HRM managers are also doing a great job in achieving company goals and objectives. There is a very calm and friendly atmosphere at FutureNow technologies because of the HRM department and their policies for keeping their employees happy, productive and efficient.

24 RECOMMENDATIONS

It is observed that the employees were overburdened so they have to stay at branch till late at night. In this way their efficiency is affected and hiring more employees can reduce their work.

1. The employees should be signed jobs for specific period and than they should shifted to other department so that they gain knowledge of other jobs.

2. FutureNow technologies should properly advertise and Communicate to public about the services provided by it, so that more customers will be attracted.

3. The FutureNow technologies management should give more incentives and pay scale of officers should be revised & improved.

4. System and operations should be more defined and organized.5. IT draw backs should be improved.6. Administration drawbacks should be improved by the strict control of general

issues.7. Expenditures must be control, which are very high.

25 References:FututureNow technologies

www.fnint.com

Fozia Yasin Executive secretary

Nadir Ali business development executive


http://www.fnint.com/

Mba Internship Report Revised

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Transcript of Mba Internship Report Revised