"Maybe My Friend Can Help" Implementing a Roaming Peer-to-Peer Reference Service Model
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Maybe My Friend Can Help: A Roaming Peer-to-Peer Service Model at UNC Charlotte’s Atkins Library
Transcript of "Maybe My Friend Can Help" Implementing a Roaming Peer-to-Peer Reference Service Model
Maybe My Friend Can Help:
A Roaming Peer-to-Peer Service Model at UNC Charlotte’s Atkins Library
Presenters:
Beth Martin
Head of Access Services
Abby Moore
Education Librarian
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Planning the Program
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Implementation
Tools
• iPads
• Barcode readers
• Survey instruments
• Chat service
• Access Services
• Printing/Scanning
• Directions
Initial training
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Implementation Continued
● Research Services
● Customer Service
● Chat Services
• Staffing
• Culture
Training 2 Concerns
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Beta Test
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Beta Test Continued
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Next Steps
• Hiring Student Associates
• Research Training
• Marketing
• Program and Training evaluations
• Soft 2015 summer rollout
• Fall 2015 official rollout8
Contact Information
Abby Moore
Beth Martin
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