MATTHEW L. SIMPSON709 Boca Chica Drive

Fenton, Missouri 63026Home: (636) 305-1038 Cell: (314) 210-6082

simpson_matthew@sbcglobal.net

QUALIFICATIONS SUMMARY

Claims Review and Adjustment professional with 20+years of experience in reviewing, interpreting and adjusting claim chargebacks with one of the largest moving companies in the country. Regarded as highly organized and detail orientated with proven ability to successfully train, supervise and schedule staff. Also experienced in interpreting statistical data, invoices and inventory control; considered proficient in accounting skills in addition to updating and interpreting data reports. Recognized for strong customer service skills and ability to handle conflicts effectively.

PROFESSIONAL EXPERIENCE

UNIGROUP, INC – Fenton, Missouri 1988 to 2015(The holding company for United Van Lines and Mayflower Transit, supporting pre-assignments, housing, moving and destination services around the world, servicing nearly 1,000 locations across more than 180 countries.)Claims Subrogation Adjuster (2009 – 2015)Responsible for the subrogation claims from the third party insurance companies for all of the United Van Lines and Mayflower domestic cargo shipments in the system. Reported to the Manager of Claims in a department of 25-35 employees. Responsibilities included e-mailing documentation and providing status updates to the third party insurance companies in regards to subrogations and tracing for missing items. Also reviewed National Account Contracts as they applied toward the carrier’s liability amounts and claim coverage. Prepared settlement letters detailing the claimed items and the carrier’s settlement amount for the subrogations and allocated claim chargebacks to the correct liable parties on the subrogations. Reviewed system information in regard to the revenue distribution to correctly allocate the claim chargebacks, entered and reviewed system memo pad entries on the subrogation claim orders.

Participated in the CPPC convention in 2014 for the agents and furniture repair firms.

Claims Review Specialist (1999 – 2009)Responsibilities included reviewing claim settlement inquiries from agents that were disputing the claim chargebacks on particular orders. Also reviewed and determined the correct chargeback and re-allocated the chargeback to the correct parties on the order if necessary. Prepared and organized training round table meetings for the Adjusters to help them better understand how to correct claim chargebacks. Also responsible for the monthly Excel reports for management to determine quantity and specific errors for the month. Prepared a monthly report detailing results from the data and recommendations for improvement to management and the Adjusters. Reported to the Director of Claims. The department included 40-50 employees during this time frame.

Preparation, Organizing and Presentation of the Claim Adjuster Roundtables for training purposes in regard to Claim Chargebacks.

Government/Military Adjuster (1993 – 1999) Handled responsibilities of Alternative Service Claims. Duties also included a monthly statistical report (Lotus 1-2-3); attended WordPerfect training in-house. Reported to the Manager of Claims. The depart-ment consisted of 55 employees during this time period.

MATTHEW L. SIMPSON page 2

(Professional Experience Continued)

Selected to receive training on the Mayflower System in Indianapolis, IN in 1996 and trained the Home Office Claims Management team on the Mayflower system, including Government and Military claims.

National Account Adjuster (1991 – 1993) Handled the claims for major National Account Claim shipments including AT&T, Chubb Group, and General Motor account claims. Correctly allocated the claim chargebacks to the correct liable parties in the system and reported to the Manager of Claims. The department consisted of 55 employees during this time frame.

Successfully trained new Adjusters and assisted with Delay Claims.

Intra-Texas/California Adjuster (1990 – 1991) Regular Adjuster (1988 – 1990)

EDUCATION

Bachelor of Science – Management Science, St. Louis University – St. Louis, Missouri