Masergy Corporate Overview Oct2010

© 2010 MASERGY Communications, Inc1

Solutions and Corporate Overview

Solutions and Corporate Overview

Innovative Products • Advanced Capabilities • Superior Customer Experience

2

MASERGY delivers the strongest enterprise WAN experience in the telecommunications industry

Global network service provider Serving customers on six continents Focused on enterprise segment Debt Free and Cash Flow Positive Global Leadership and Proven Services

– First global native IP MPLS network (2001)– Customer-controlled networking (2001)– Global VPLS (2003)– Global Ethernet – Intelligent Transport (2004)– Service-embedded network management (2006)– Service-embedded remote access (2008)

MASERGY at a Glance

© 2010 Masergy Communications, Inc

3

Customers


Financial Legal Manufacturing

4

Awards

2010 – American Business Awards Finalist for Customer Service

2010 – Network Computing Award Finalist for Managed Services Provider of The Year

2009 – Global Telecoms Business Innovation Award for Intra-European 3D Holographic Image Transmission

2009 – World Communications Award Finalist for Best Global Operator

2008 – Nemertes Pilot House Awards, including Best Overall Emerging Carrier and Best Overall MPLS Provider

2007 – Named to prestigious Inc. 500 list of fastest-growing private companies in the U.S.

2007 – Deloitte Fast 500 – One of Fastest Growing Technology Companies in North America

2006 – Deloitte Fast 500 Rising Star – 4th Fastest Growing Technology Company in North America

2005 – Network Magazine’s Innovation Award for MostVisionary Data Service

2004 – Light Reading’s “Leading Lights” Award for Best New Service

2004 – TMC Lab’s Innovation Award for the MASERGY Intelligent Service Control (ISC)


5

Key Differentiators


Global Ethernet Seamless Global Coverage Economies of Convergence

Service Performance End-to-End Quality of Service (QoS) HD Video/TelePresence Transport

Embedded Services Real-Time Control Granular Management & Reporting

Customer Experience Pro-Active Network Reporting Responsive Customer Service

6

Global Network Reach


Europe Asia-Pac

7

Predictable business application performance

Economies of convergence

Business Flexibility

Ethernet-Centric Delivery

Native IP MPLS Backbone

MASERGY’s global IP MPLS network provides up to six classes of service for converged WAN or dedicated network services


8

Services OptionsIntelligent Transport, Hosted Services, Managed Services


9

Intelligent Bridge – Global Ethernet Across MPLS

MASERGY’s Intelligent Bridge is deployed when native Ethernet access is unavailable

Native Ethernet VLANs can be bridged across TDM Access Connections (i.e. T1/E1s, DS3s, etc.) via Bridge Control Protocol

Ethernet handoffs at each location reduce CPE costs and simplify network management

The Intelligent Bridge provides multiple VPN options on the same access circuit

Public IP is available with any VPN selection on the same access circuit at no additional cost


10

Multiple VPN Options– Layer 2 or Layer 3 point-to-

multipoint networking, or any combination of Layer 2 and Layer 3 virtual private network

Public and Private IP on Circuit– Multiple VLANs on the same

circuit/network (e.g., one VLAN for Private IP network traffic, and separate VLANs for Public Internet and/or Extranet traffic)

Intelligent Bridge – Multiple VPN Options


- Internet Access- Ease of IP routing- End-to-end QoS- All Service Planes - Fully Meshed

- Layer 2 point to point- Extended LAN Service- Ethernet WAN- All Service Planes- Protocol Independent

- RFC 4762 based- Layer 2 point to multipoint- Extended LAN Service- Ethernet WAN- All Service Planes- Protocol Independent

- RFC 4364 based- Layer 3 Private- Ease of IP routing- Secure- All Service Planes - Fully Meshed

Network Transport Options

11 © 2010 Masergy Communications, Inc

12

High Performance Networking - Guaranteed

Latency– Latency Metrics Guaranteed per Route (POP to POP)

Jitter (Voice & Video): < 1ms (POP to POP) Fast-Failover (Voice & Video): < 1 Sec Proactive Customer Notification: < 5 Minutes

MASERGY offers the strongest global Service Level Agreement (SLA) in the telecommunications industry.

Service Availability– 99.999% USA (cont.)– 99.999% Europe– 99.9% Asia Pac– 99.75% Rest of World

Packet Delivery– Normal Plane = 99.9%– Priority Plane = 99.9%– Critical Plane = 99.99%– Voice Plane = 100%, in sequence (Site to Site)– Video Plane = 100%, in sequence (Site to Site)


Built For Real-time Application Transport

Voice QoS– Voice Grade IP Transport– 100% packet delivery– 100% packet in-sequence– <1ms Jitter– <1sec Fast Failover – Call Completion

(On-net to On-net, On-net to PSTN)– Call Compression (G.711 and G.729)

Video QoS– Superior Quality, High Definition IP Video

• 100% Packet Delivery• 100% Packet In-Sequence• <1ms Jitter• <1sec Fast Failover

– IP Multicast– Video Exchange Access/MPLS Extranet

• Provides seamless video networking across disparate networks on multiple carriers while maintaining complete QoS and security

Build your WAN solution or overlay network using the highest performing global network for real-time applications


Intelligent Service Control

Network Control– Customer-controlled networking– Secure portal access– Real-time bandwidth changes– Total account management

Comprehensive Self-service Portal – Acct./User Management– Bandwidth Management– View graphically– Svc. Plane Management– View usage graphically– Viewing of billing information– Submission and viewing of trouble tickets– Service summary view– Site– Service– Customer autonomy

Award-winning service portal allows customers to manage and control their networks – day or night

Other Hosted Managed Services14 © 2010 Masergy Communications, Inc

Granular Traffic Management Statistics (Inbound/Outbound)– By application, IP addresses, ports, planes, etc.

Comprehensive View of Your Network – Layer 2 and 3 traffic analysis– Select time frame: seconds, minutes, days, months – Detailed filtering and filter management– Set/Choose Alarms/Thresholds– Set/Choose Time Zones– Edit/Define your Applications– Export data into csv– Print Graphs (PDF)

Active Network Map– Top 15 locations’ traffic– Identify IP Addresses driving traffic via Tree Maps

Automatically Integrated– No equipment or software to buy, test, deploy or

maintain– No bandwidth utilization– No impact on latency

Intelligent Network AnalystHosted network management service provides a unique, real-time view of your total network status

Other Hosted Managed Services15 © 2010 Masergy Communications, Inc

16

“Un-Carrier” Service & Support

Single-point-of-contact and accountability for service provisioning and activation

Highly-Responsive Support Methodology– A qualified engineer answers the phone every time you call (no IVR/phone queues)– We own the service, and any problems, end-to-end– We communicate honestly and often– We disengage only with customer approval

Global support, including seamless:– Account Management– LEC/local loop delivery and management– Project management for migration– Support– Systems– Billing (centralized and/or local billing)

Proactive monitoring and problem resolution (24 x 7 x 365)

Proactive customer notification


17

Best-In-Class Customer Experience

Net Promoter Score

Customer Service Cycle


18

Seamless Global Coverage– Receive advanced network services at every business site, regardless of location

Economies of Convergence– Improve your WAN’s efficiency while lowering your network and operational costs

End-to-End QoS – Experience 100% packet delivery for real-time applications

HD Video/Telepresence Transport– Superior-quality transport service for flawless video performance

Real-Time Control– Modify your bandwidth or network services with a simple click of a mouse

Granular Management & Reporting– View detailed network traffic performance statistics and generate your own reports

Proactive Network Support– Experience proactive network monitoring and service notification

Responsive Service Support– Enjoy a single point of accountability for provisioning your global WAN services

MASERGY’s Advantages for Enterprises


19

Back-Up Slides


20

Key Differentiators


Global Ethernet Seamless Global Coverage Economies of Convergence

Service Performance End-to-End Quality of Service (QoS) HD Video/TelePresence Transport

Embedded Services Real-Time Control Granular Management & Reporting

Customer Experience Pro-Active Network Reporting Responsive Customer Service

Private IP VPNLayer 3 MPLS Multipoint Transport Service

Layer 3 solution with Layer 2-equivalent security

No DLCIs, PVCs, or CIRs to configure and manage

Automatic failover for Disaster Recovery (via eBGP in cloud)

Inherently fully meshed


VPLS VPNLayer 2 MPLS Multipoint Transport Service

Layer 2, point-to-multipoint, “Ethernet WAN” solution

Protocol independent (OSPF, EIGRP, SNA, AppleTalk)


Automatic failover for Disaster Recovery

Inherently fully meshed Low management overhead,

very efficient (same as LAN Ethernet)


Virtual Private Wire Service (VPWS)Layer 2 MPLS Transport Service

Layer 2, point-to-point, “Ethernet WAN” solution

Protocol independent (OSPF, EIGRP, SNA, AppleTalk)


Automatic failover for Disaster Recovery

Low management overhead, very efficient (same as LAN Ethernet)


Public IPLayer 3 MPLS Internet Access

Layer 3 private backbone solution

Open to public Internet Automatic failover for Disaster

Recovery (via eBGP in cloud) Inherently fully meshed


25

Other Hosted Services

Hosted Remote Access (SSL VPN)– Secure Access for Mobile and Remote Users– Browser based access to internal resources– Redundant, hosted SSL Appliances – Monitored and managed 24 x 7 x 365


26

Managed Services

Managed Firewall– OfficeScreen Firewall Solution – Advanced Internet Gateway and Wireless Security– Proactive Management of IPSec VPN – Hardware Accelerated POS Network– 24x7x365 monitoring and troubleshooting – No capital expenditures

Managed Router– Full suite of CPE procurement, installation, maintenance, and fault & configuration

management services– End-to-end solutions can include:

• Staging, Configuration and Installation of CPE• Onsite break-fix• Configuration and Fault Management• Demarc extensions (*Additional charges will apply)

Business Continuity Port– Affordable Disaster Recovery– Global Reach and Support– Secure, Simple and Scalable


Hosted Remote Access

Secure – 128 bit SSL Encryption on the

web browser Easy to Use

– Accessible via standard Web Browsers

– Quick, reliable and easy to use centralized access to complex applications

– No IPSec client to install or maintain

– Single applet that runs if the end user needs to access Network Connect

Scalable – Easy to add users

Economical – Low monthly fee for a fully

managed Enterprise Class Remote Access solution

– No capital expenditures


Managed Firewall

Increased productivity – Wide area network functions like a

local area network– Securely connecting remote offices &

users– Maximize mission-critical uptime &

resource availability Advanced network security and

protection– Solid site security with optional

advanced functionality– Protect against traffic interception &

data theft– Comply with government mandates– Eliminate threat of technology

obsolescence Proactive, expert support and

monitoring– 24 x 7 x 365 monitoring &

troubleshooting– Overnight replacement of failed

equipment


Managed Router

Complete Lifecycle Management– MASERGY sources, installs,

configures, updates and maintains the equipment for the term of the contract

Increased Productivity via increased uptime– 24 x 7 x 365 monitoring– Fault diagnosis, escalation and

resolution – Customer configurations done in

our NOC to ensure your network is optimized

Cost containment– One low monthly fee covers it all– Router, equipment and

management


Business Continuity Port

Affordable Disaster Recovery – Secure failover communications

mechanism in case the primary link is unavailable

Simple – Easy to implement with seamless

integration Scalable

– Easy to reconfigure as your business expands

Secure – Industry standard encrypted

traffic Global Reach

– Enables easy WAN connectivity to hard to reach locations

Requirements– MASERGY Layer 3 circuits installed– Customer provided broadband interface with Static IP address– Customer-provided equipment that can terminate IPSec tunnels

Key Benefits


31

Net Promoter Score Comparison(willingness to refer to peers)


Not at all Willing Somewhat Willing Willing Very Willing0%

20%

40%

60%

80%

100%

3% 6%

40%51%

Detractors Promoters

9% 40% 51%

MASERGY Net Promoter Score – 42%

Not at all Willing Somewhat Willing Willing Very Willing0%

20%

40%

60%

80%

100%

13%24% 23%

40%

Detractors Promoters

37% 23% 40%

Industry Average Net Promoter Score – 3%

Law Firm Customers Include


http://www.bbklaw.com/

Manufacturing Customers Include

© 2010 Masergy Communications, Inc34

http://www.radiantsystems.com/index.htm

http://www.immersion.com/index.html

35



36



37



Masergy Corporate Overview Oct2010

Technology

Transcript of Masergy Corporate Overview Oct2010