Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE...

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Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014

Transcript of Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE...

Page 1: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Martin O'Malley

GOVERNOR

Anthony G. Brown

LT. GOVERNOR

Clarence J. Snuggs

ACTING SECRETARY

HOPE QUARTERLY MEETING

October 9, 2014

Page 2: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Prevention Team

Reginald StanfieldDirector, Community Programs

[email protected]

410-514-7209

Virginia TepperDirector, Data & Technology Resources

[email protected]

410-514-7359

Karen AshbyAssistant Director, Community [email protected]

Page 3: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Prevention Team

Emilie DrasherProgram Manager(410) [email protected]

Josephine SelvakumarProgram Manager(410) [email protected]

Page 4: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

→ Welcome and Introductions

→ DHCD Statewide Foreclosure Data

→ DHCD Updates

→ DHCD Outreach and Events

→ Updates from DLLR and OAG

→ Announcement of Maryland Foreclosure Counseling Guide

→ Foreclosure Mediation Brief Advice Project

→ Neighborhood Stabilization and Homeownership Workgroup

→ Working Lunch (Novadebt Presentation and NFMC Portal Training for New Grantees)

→ Tax Sale Foreclosure Presentation

→ HUD Certification – Fair Housing

Today’s Agenda

Page 5: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Statewide Foreclosure

Data

Page 6: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Data – Court Filings

Page 7: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Data – Averages2012, 2013 and 2014

Total OTDs Mediation Eligible OTDs

Mediation Requests

0

500

1000

1500

2000

2500

3000

1,355

968

261

2,568

1,890

432

2,073 2,026

367

201220132014

Page 8: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Data by County FY15 Jurisdiction

Total OTDs

Eligible OTDs

Mediation Requests

% EligibleParticipation

RateAllegany 38 31 4 82% 13%Anne Arundel 382 302 64 79% 21%Baltimore City 580 500 64 86% 13%Baltimore County 566 474 81 84% 17%Calvert 87 67 13 77% 19%Caroline 35 39 12 111% 31%Carroll 89 78 14 88% 18%Cecil 77 77 14 100% 18%Charles 166 142 25 86% 18%Dorchester 41 42 4 102% 10%Frederick 156 150 30 96% 20%Garrett 11 6 2 55% 33%Harford 214 140 23 65% 16%Howard 136 107 23 79% 21%Kent 23 18 2 78% 11%Queen Anne's 51 38 8 75% 21%Somerset 26 17 1 65% 6%St. Mary's 68 7 10 10% 143%Talbot 20 19 5 95% 26%Washington 141 104 11 74% 11%Wicomico 82 75 13 91% 17%Worcester 66 51 9 77% 18%Prince George's 1042 880 161 84% 18%Montgomery 331 250 96 76% 38%TOTAL 4428 3614 689 82% 19%

Page 9: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NOI Data

Days Past Due

# of NOIs %

Avg. Days Delinquent

<=30 1,053 19% 18

31-60 1,475 26% 48

60-90 911 16% 73

90-360 1010 18% 203

360-720 318 6% 534

>720 845 15% 1,593

August 2014

Page 10: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Housing Counseling Clients and Outcomes

http://www.statestat.maryland.gov/reports.html

Page 11: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Housing Counseling E-Newsletter

o Wait Time Survey Link

o Registration for meetings and trainings

o Reminders for reporting

o Upcoming events

o Program and grant updates and announcements

o Complaint submission forms

o And more!

Page 12: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Relief Home Repurchasing Program

AKA SUN Initiative• Grant agreements are being processed• Reporting will be through the DHCD Portal

(similar to monthly and NFMC reporting)• Once information is verified with SUN, DHCD will

reimburse agencies for packages “approved to negotiate”

Page 13: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Questions ?

Page 14: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

DHCD UPDATES: NFMCComplianceHomeowner Requests

for Assistance NFMC/MHCF Reporting

Page 15: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC

• The performance period for Round 8 is

Oct 1, 2013 to Dec 31, 2014

• Funding Announcement for Round 9 will be released in mid-October

• Round 8- very low intakes

• Grantees must enter at least 50 clients by Oct 10, 2014 to be eligible to participate in Round 9

Page 16: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC Compliance Review

Responsibilities and Expectations:•Grantees chosen for remote compliance

review by Neighbor Works were notified by DHCD though emails

•NFMC and MHM- Review results and findings

Page 17: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC Compliance Review

• Legal Service Providers should coordinate with Housing Counseling Agencies in providing the Neighborworks requested

documents

Page 18: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC Agreement

• Section-8.6. Monitoring: Grantee shall assist the Department and make itself available for the carrying out the Department’s quality control and compliance measures, which may include site visits, file audits, and other measures to ensure compliance with the terms of this Agreement. By accepting this Grant, the Grantee warrants its understanding that the Department’s right of inspection.

Page 19: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC Compliance Review

•Grantees will be provided cover sheets to separate each of the required documents for the client file review

•NFMC Compliance Resources: HTTP://NFMCMEMBERS.ORG

Page 20: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC Compliance Review

Source: NFMC Quality Control & Compliance WebEx

Page 21: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Special Notes About Round 8

•Grantees should provide translation services to NFMC counseling clients that require and/or request it

• Submit verification of your agency’s translation services for its NFMC counseling clients as part of the start-up documentation requirement

Page 22: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Duplicate Reset

• Any client who received counseling services prior to January 1, 2014 will be eligible to be counseled again by an NFMC Grantee on or after January 1, 2014 at any level

• Intake date must be after 01/01/2014

Page 23: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC Level 1 Counseling Defined

Level 1 Counseling - All of these completed documents must be in client file:

1. Intake – DHCD Portal, CMS, or HOPE LOAN PORT®

2. Signed Authorization with NFMC languagenot credit authorization or mortgage authorization

3. Budget

4. Action Plan – NFMC Compliance Worksheet

5. Screen for Making Home Affordable. Documentation that a screening occurred for each type of available assistance should be included in the Action Plan and client file.

.

Page 24: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC Level 2 Counseling Defined

Level 2 Counseling - These completed documents must be in client file:

1. Signed Authorization with NFMC language

2. Verified budget (income and debt)

3. Documentation of Action Plan

4. Close-out documentation

(No longer required)

Page 25: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Compliance and Monitoring

• Program Time Frames

• Client File Requirements• Reporting Dates• Random Review Process• Findings - Follow up• NFMC Member Site

www.nfmcmembers.org

• NFMC Monthly WebEx

Page 26: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Process for Homeowner Requests for Assistance (aka “LIDS” or “Governor’s Letters”)

Complaint from Homeowner

Referral to Housing Counseling Agencies/ Legal Service Providers

Grantee’s response to DHCD

Page 27: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Reporting

•NFMC and MHCF/AG- Combined Reporting

•NFMC- New Final Reporting Template

Page 28: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC and MHCF/AG Combined Reporting

Page 29: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC and MHCF/AG Combined Reporting

Page 30: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC and MHCF/AG Combined Reporting

Page 31: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC and MHCF/AG Combined Reporting

Page 32: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NFMC and MHCF/AG Combined Reporting

Page 33: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Counselor’s Webpage

NFMC Program – Counselor’s Websitehttp://mdhope.dhcd.maryland.gov/Counseling/Pages/CounselorsPortal.aspx

• Sample Client Satisfaction Survey Form• Sample NFMC Intake Form• NFMC: Making Home Affordable - Outreach and Intake Project• NFMC: Events of Default and Remedies Policy• NFMC Action Plan Template• NFMC Quality Control and Compliance Worksheet• Sample Authorization Form & Privacy Statement• National Industry Standards Code of Ethics• MD DHCD NFMC Required Documentation• MHA Checklist 10-2012

Page 34: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Key Points to Remember

• Adherence to the Industry Standards• Translation Service Form and Signed Ethics to

[email protected]• Review NFMC requirements• Compliance with Housing Counseling Standards• Make links with Legal Service Providers• Send us updated contact information• Communicate with DHCD about what is going on in

your agency

Page 35: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Important Dates to Remember

•Wait Time Reports - 5th and 20th

•Monthly Reports - 5th

•Next Quarterly Report - Oct 10th

•NFMC R8 Client (at least 50 clients) Portal Intake - Oct 10th

Page 36: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Effectiveness of Counseling

•Counseling greatly increased a homeowner’s ability to cure a serious delinquency or foreclosure

•Counseled homeowners were about 1.5 times more likely to not have their mortgage re-enter a troubled status after receiving a loan modification cure

Page 37: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Effectiveness of Counseling

•Counseled homeowners are nearly three times as likely to receive a loan modification cure compared to non- counseled homeowners

Page 39: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

DHCD Office of Community Outreach

Page 40: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Updates from DLLR and the Office of the

Attorney General

Page 41: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Maryland’s Office of the Commissioner of Financial Regulation:

Info for HOPE Grantees

Meredith Mishaga, Director of Foreclosure Outreach

[email protected]

October 9, 2014

Page 42: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

About Office of Commissioner of Financial Regulation (“Fin Reg”)

“The Office of Financial Regulation protects consumers by ensuring the soundness of financial institutions in the State, licensing financial industry professionals, and disciplining businesses and individuals engaged in fraudulent financial activities.”

More info on website http://www.dllr.state.md.us/finance/index.shtml and Maryland Manual http://msa.maryland.gov/msa/mdmanual/20dllr/html/20agen.html#financial

Page 43: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

My Role at Fin Reg

• Data – NOI database and FPR oversight, analysis of consumer complaints

• Coordination – with nonprofit providers, industry advocates, other government entities

• Outreach – directly and indirectly to Maryland homeowners

• Inquiries – respond to consumers and/or their nonprofit or legal representatives (on foreclosure-related matters)

Page 44: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Relationship with Service Providers

• Feedback on regulations and policy

• Insight on trends and industry-wide concerns

• Tracking and resolving complaints

• Resources on our website for all to use (e.g. NOI reports, consumer advisories, industry advisories, enforcement actions, regulations, etc.) http://www.dllr.state.md.us/finance/frresources.shtml

Page 45: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Submitting Complaints to Fin Reg• When is it appropriate?

– Only have jurisdiction over our licensees– Egregious or repeat issues– Specific violations of state regulation

• Why is it important? – Resolution for homeowner– Trend recognition and analysis for making regs– More proactive “risk-based” examinations

• What is the process?– See handout with link and instructions– Still need to work with homeowner on loss mit (investigation won’t stop

foreclosure process) – Goes to Consumer Services Unit– Scams/Fraud escalate to Enforcement Unit

Page 46: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Info on Citi Settlement• 2014 settlement between Citigroup, U.S. Dept of Justice, several state AGs,

and FDIC related to residential mortgage-backed securities (RMBS)

• No direct payments to borrowers who were foreclosed-upon

• Required to pay out $2.5 billion in consumer relief nationwide – crediting starts April 30, 2014– “Soft relief”, i.e. incentives for modifications, forbearance, forgiveness – LMI lending in form of down payment/closing cost assistance– Community reinvestment and neighborhood stabilization

(demolitions, REO donations, CDFI capitalization funding)– Donations to HUD-approved housing counseling agencies and legal

assistance organizations (minimum donations are $10 million to counseling and $15 million to legal nationwide)

– Affordable rental housing financing for developments equivalent to LIHTC requirements

Page 47: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Maryland Foreclosure Counseling Guide

Page 48: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

This guide is intended to be a central resource and tool for counselors providing foreclosure intervention counseling. 

The guide was developed through a partnership between the Baltimore Homeownership Preservation Coalition and the Maryland Department of Housing and Community Development with support of The Abell Foundation.

Page 49: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Mediation Brief Advice Project

Page 50: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Foreclosure Mediation Brief Advice Project

The Foreclosure Mediation Brief Advice Project is a program that provides FREE brief legal consultations for homeowners

facing foreclosure who do not have legal representation.

Foreclosure Mediation Brief Advice Attorneys will:Answer questions about foreclosure mediationGive legal advice regarding your foreclosureHelp you understand court papers and documents you

received regarding your foreclosure

Mondays and Wednesdays: 8:00AM – 4:30PM (No new intakes accepted after 4PM)

Office of Administrative HearingsAdministrative Law Building

11101 Gilroy RoadHunt Valley, Maryland 21031

Page 51: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Neighborhood Stabilization and Homeownership

Workgroup

Page 52: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

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Page 53: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NEIGHBORHOOD STABILIZATION &H0MEOWNERSHIP WORKGROUP (NSHO)A workgroup of the Maryland Sustainable Growth Commission at

the request of House Speaker Michael E. Busch

Goals:

To understand the impact of the financial crisis on historically owner-occupied neighborhoods AND to identify resources, strategies and recommendations to preserve the stability of neighborhoods and promote homeownership in these neighborhoods.

To understand the impact of changes in the banking industry and the development and real estate environment on neighborhoods, families, homeownership and the local tax base AND to recommend strategies to mitigate negative impacts.

Page 54: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Goal:

We want to benefit from your perspective and expertise in housing and neighborhood revitalization in order to:

…Establish or refine priorities for investing in homeownership and home improvement as a vehicle for neighborhood stabilization in Maryland.

…Understand how changes in the lending and real estate development environments are affecting your communities as well as how to mitigate negative effects.

Page 55: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ICE BREAKER:

Imagine you have been granted one wish by the Maryland General Assembly, what would you make happen?

Page 56: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ISSUES TO EXPLORE…

I. How have things changed? Remember back to pre-Great Recession (pre-2007’ish)…

A. What is different NOW with respect to the status of homeowners, homeownership or neighborhood stability, positive or negative

…starting with homeowners…homeownership…home improvement/rehab…neighborhoods?

Page 57: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ISSUES TO EXPLORE…

I. How do you think things have changed? Remember back to pre-Great Recession (pre-2007’ish).

B. What is different NOW with respect to the mortgage lending environment and housing and real estate development/rehab environment, positive or negative

…mortgage lending?…real estate investment/rehabilitation

Page 58: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ISSUES TO EXPLORE…

II. A. What do you think are the CHIEF BARRIERS now to achieving or encouraging homeownership and home investment?

…for consumers…for local government advocates…for local nonprofit advocates…for the private sector builders/rehabbers…for lenders…for other stakeholders?

Page 59: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ISSUES TO EXPLORE…

II. B.. What are the CHIEF BARRIERS now to achieving or encouraging neighborhood stabilization /revitalization?

…to consumers…to local government advocates…to nonprofit advocates…to the private sector builders/rehabbers…to lenders…other stakeholders?

Page 60: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ISSUES TO EXPLORE…

III. A. What are the CHIEF OPPORTUNITIES now to achieving or encouraging homeownership and home investment ? What’s working in your community?

B. What stakeholders and partners are needed to make this work? Are they on board/in place?

C. Who should be the main targets demographically?…for new homeownership…for housing rehab

Page 61: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ISSUES TO EXPLORE…

III. A. What are the CHIEF OPPORTUNITIES now to achieving or encouraging neighborhood revitalization/stabilization? What’s working in your community?

B. What stakeholders and partners are needed to make this work? Are they on board/in place?

Page 62: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

ISSUES TO EXPLORE…

IV. Tools available from the stateA. What DHCD programs do you use or know about to

encourage homeownership and home investment?

--strengths/weaknesses?

B. What DHCD programs do you use or know about to encourage neighborhood revitalization/stabilization?

--strengths/weaknesses?

Page 63: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

PULLING IT ALL TOGETHER…

V. What should the priorities be?

…To encourage Homeownership…To encourage Home Investment/rehab?…To encourage Neighborhood Stability…To mitigate changes in the Banking Industry…To mitigate changes in the Real Estate/Development Environment

Page 64: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

NEXT STEPS…

ResearchWorkgroup DiscussionReport to the SG Commission Recommendations from SGC to the Maryland General Assembly

Page 65: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

THANK YOU!

Questions?

Carol GilbertAssistant SecretaryMD [email protected]

Page 66: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Lunch!

Page 67: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Novadebt Presentation

Page 68: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.
Page 69: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Our MissionNovadebt, a non-profit

organization, is committed to assisting families and individuals in need by providing free financial education, community

outreach and housing and credit counseling services; all with compassion and the

utmost commitment to quality and integrity.

1

Page 70: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Novadebt, A Garden State Consumer Credit Counseling Organization, is a non- profit, social service, financial management agency that was founded in February, 1991.

We are a national organization. Our headquarters is located in Freehold, New Jersey. We also have 9 satellite locations in California, Nevada, Minnesota, Texas, North Carolina, Illinois, Maryland and Michigan that provide face to face and telephone counseling.

Novadebt is recognized by the United States Government as a charitable organization under 501 (c) (3) of the IRS code.

In January 2013, we were approved as a HUD National Intermediary. Novadebt was initially approved by HUD as Local Housing Counseling Agency in New Jersey in March of 2003.  As our housing counseling services expanded, we became HUD approved as a Multi-State Organization in March of 2009.

Organization Highlights

2

Page 71: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

• We have been a member of the National Foundation for Credit Counseling (NFCC) since November 2011.

• Novadebt is nationally approved by the Executive Office for United States Trustees to provide Pre-Bankruptcy Counseling and the Debtor Education Course to consumers filling for bankruptcy protection.

• In 2011 Novadebt became accredited to the Council on Accreditation’s (COA) Eighth Edition Standards. COA's Eighth Edition Standards help organization's to enhance growth and stability through a commitment to comply with human service standards.

• In 2013, Novadebt added Student Loan Counseling to its service offering.

Organization Highlights

3

Page 72: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Housing Counseling Services• Pre-purchase Counseling

• High Cost Home Loan Counseling

• FHA Back to Work Counseling

• Default and Foreclosure Prevention Counseling

• Post Modification Financial Coaching

• HECM Counseling

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Page 73: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Maryland Hope Hotline

• Joined September 2014

• Office located in Owings Mills

• Service Howard County and Baltimore

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Page 74: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Other Services• Budget Counseling

• Debt Management Program

• Student Loan Counseling

• Pre-Bankruptcy Counseling

• Bankruptcy Debtor Education

• Financial Education

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Page 75: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Financial EducationThe first type of education program that our agency offers is the education information provided during a counseling session. Once an analysis of the situation is determined, counselors provide information on a variety of topics in accordance with the individual client’s needs.

Financial education is the core of our mission and is provided at no cost through workshops and community events. We are involved with over 200 social service agencies nationwide. Monthly workshops and seminar/conference exhibits are facilitated for the members of the community along with various non-profit, social service groups to provide knowledge to those who might otherwise not receive such guidance.

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Page 76: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Workshops

• ABC’s of Credit

• Taking Control of Your Financial Life

• Dealing with Finances While Unemployed

• Preparing to Buy a Home

• College Students

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Page 77: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Counselor CertificationCounselors are required to take a course administered through a third party, the National Foundation for Credit Counseling (NFCC). Upon receipt of the course material, counselors are required to take and pass an exam per financial module within the course within six months of their start date. Once the counselor passes the exams, they have fulfilled the standard requirement and the NFCC designates the counselor as a Certified Credit Counselor and Certified Housing Counselor accordingly. All results are provided to the organization for tracking and monitoring purposes.  

As per the requirements for maintaining the certification by the National Foundation for Credit Counseling, our counselors are required to maintain a minimum of 20 professional development units (PDUs) bi-annually. Counselors can earn PDUs through approved classes held in-house at Novadebt and via approved external courses. Classes vary and are finance and/or industry related. Counselors may also earn PDUs through outside training and/or conferences as well. The NFCC will audit Certified Credit Counselors biannually to ensure PDU requirements have been met prior to issuing a certificate of re-certification. In addition, the organization maintains records of all professional development units to ensure counselors maintain certification.

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Page 78: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Questions

Page 79: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Tax Sale Foreclosure Presentation

Page 80: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Tax Sales

Susan Francis, Maryland Volunteer Lawyers Service (MVLS)

443-451-4084; [email protected]

Margaret Henn, Pro Bono Resource Center (PBRC)

443-703-3050; mhenn@probonomd,org

Page 81: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

What’s the Big Deal with Tax Sales When a homeowner loses their house to tax

sale, they lose all the equity in the property Most of our clients have their homes paid for, and

are losing their homes for less than $1,000 or $2,000 delinquent tax or water bills.

The purchaser at the tax sale auction takes the entire property, there is no equity returned to the homeowner.

Homeowners with reverse mortgages are at particular risk, since most don’t include an escrow account to pay these bills.

Page 82: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

When is a House at Risk of Tax Sale? Tax

“any tax, or charge of any kind… that by law is a lien against the real property on which it is imposed or assessed” Includes interest, penalties & service charges

Amount Delinquent - $250 or more

Baltimore City – water bill - $350 & 3 quarters delinquent

Handout – local information

Timing Depends on county, but generally late paying

annual or bi-annual tax bills.

Page 83: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Notice to Homeowner Homeowner should receive notice at least 30 days

before the house is placed into tax sale auction. Homeowner should also receive notice after the

sale. Within 60 days after tax sale, collector must send

property owner notice. Contents

Statement that property has been sold Date of tax sale Amount of bid Lien amount at time of sale Statement that owner has right to redeem Statement that foreclosure action can occur at 6 months Amount for current redemption, after 4 months, and 6 months

Page 84: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Homeowner Has Right to Redeem, But…

Right of Redemption Property owner has right to redeem until right has

been foreclosed Legal process – Complaint to Foreclosure the Right to

Redeem Can’t be filed until at least 6 months after the tax sale

Page 85: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ For a homeowner to redeem the property, they

must pay in entirety (no partial payments): Total lien amount paid at tax sale with interest Taxes, interest and penalties paid by certificate

holder (person who purchased at tax sale auction) Taxes, interest and penalties accruing after tax sale

date Interest –

6% or as fixed by City Council/Govt. Entity Baltimore City – 18%. Montgomery & Prince George’s – 20% Counties – in handout

But wait there’s more…

Page 86: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

4 months after tax sale, but before an action to foreclose has been filed (can occur at 6 month mark), purchaser may be reimbursed for:

Recording costs Title search fee (maximum $250) Postage and certified mailing costs for notices Reasonable attorney’s fees (maximum $500)

These fees are added on top of existing charges

And then…

Page 87: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

If foreclosure action has been filed (at least 6 months after tax sale), purchaser may be reimbursed for: Attorney’s fees

$1,300 if compliance affidavit hasn’t been filed $1,500 if compliance affidavit filed Other reasonable fees specifically requested, case by case

basis

Page 88: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

With affidavit that expenses were incurred: Filing fee with court Service of process fee Title search (max. $250). If 2nd title search conducted

more than 6 months after 1st search, then an update fee (max. $75)

Publication fee Posting fee Postage and certified mail

These are all cumulative fees, meaning that a $500 tax lien can cost a homeowner several thousand dollars to be able to save their house.

Page 89: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Fixing amount necessary for redemption If redemption occurs after an action to foreclose

has begun, and the redemption amount is disputed, the homeowner may ask the court to determine the amount necessary to redeem

Rights during redemption period Homeowner continues to have possession of

property until the right of redemption has been foreclosed (this requires court action) and homeowner is formally evicted from property.

Page 90: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Complaints to foreclose right of redemption Timing – Any time after 6 months from tax sale

date Notice to Homeowner Prior to Filing

Statement – certificate of sale issuance Copy of certificate of sale Statement – right to redeem Statement of timing Statement of redemption costs Name, address & telephone number of certificate

holder/agent/ attorney

Page 91: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

What Can You Do? Priority #1 – Keep homeowner out of tax sale!!

If mortgage, make sure lender is aware of pending tax sale Usually lender will pay to avoid losing their interest in the

property Utilize any available resources, credits, etc.

Will discuss in next section If the homeowner believes they have been misbilled, have

them challenge it as soon as possible If homeowner doesn’t avoid tax sale, refer to MVLS (443-

451-4067 – same # as foreclosure line) or Legal Aid of Baltimore City (800-999-8904). Limited legal assistance

Review process to make sure followed appropriately Negotiate with purchaser Determine if Chapter 13 bankruptcy is an option Help homeowner file for bid surplus if applicable

Page 92: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Tax Sale Prevention Resources

Baltimore City Department of Finance 410-396-3987 Abel Wolman Municipal Building200 Holiday StreetBaltimore, MD 21202

For questions about the status of your property tax bill.

www.bidbaltimore.com For information about this year’s tax sale. (It is free to create a username and password.)

Department of Assessments and Taxation410-767-2165301 West Preston Street, Room 900Baltimore, MD 21201

For information about the Homeowner’s Property Tax Credit or the Homestead Tax Credit. These credits could lower your tax bill if you are eligible. 

Baltimore City Resource Guide for Tax Sale and Tax Foreclosure

Property Tax Bill Questions & Credits

Page 93: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Department of Public Works(Water Bill Issues)410-396-5398Abel Wolman Municipal Building200 Holiday StreetBaltimore, MD 21202 

For incorrect water bills, request an informal conference from the Department of Public Works. For water leaks, request a credit from the Department of Public Works. To apply for the Senior Citizens Water Discount submit an application to the Department of Public Works.

BGE(Electric Bills)410-685-2200 or410-396-5555www.bge.com

For information about assistance paying my electric bill.

Baltimore City Housing Department LIGHT Program410-396-3023www.baltimorehousing.org/ghsh_light

For information about housing repairs to help address high water bills, energy efficiency issues, or other housing related problems. 

Utility Bills & Assistance

Page 94: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Neighborhood Housing Services of Baltimore410-327-1200 ext. 104819 Park Ave.Baltimore, MD 21201http://www.nhsbaltimore.org/lending/tax-sale.php 

For information about a loan program to help pay your property taxes or water bill.

Maryland Access Point410-396-2273http://www.marylandaccesspoint.info/

For information about your housing options.

Benefit CentersMonday – Friday 8:30am to 4:30pm

For information about public benefits. Southeast Community Action Center: 410-545-6510Eastern Community Action Center: 410-545-0136Northwest Community Action Center: 443-984-1384Southern Community Action Center: 410-545-0900Northern Community Action Center: 410-396-6084

Assistance with Public Benefits & Alternative Housing Options

Financial Assistance

Page 95: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Maryland Volunteer Lawyers Service443-451-4067http://www.mvlslaw.org/

For free legal assistance with a tax sale or tax foreclosure matter for income eligible clients. 

Legal Aid Bureau800-999-8904http://www.mdlab.org/

For free legal assistance with a tax sale or tax foreclosure matter for income eligible clients

Maryland Attorney General’s Office Consumer Hotline410-528-8662

For complaints about reverse mortgage fraud or other types of consumer fraud. 

Pro Bono Resource Center of Maryland443-703-3052www.probonomd.org/

For a free brief consultation about a tax sale matter, information and referral. 

Legal Resources

Page 96: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

What Resources Are Available in Your Community? Statewide Resources

Homestead Tax Credit“To help homeowners deal with large assessment increases on their principal residence, state law has established the Homestead Property Tax Credit. The Homestead Credit limits the increase in taxable assessments each year to a fixed percentage. Every county and municipality in Maryland is required to limit taxable assessment increases to 10% or less each year. View a listing of homestead caps for each local government. ” (Maryland.gov)

Application: https://sdathtc.resiusa.org/

Page 97: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Homestead Tax Credit Cont.

$100,000

2013 2014

$120,000

• 20% increase in value triggers the homestead credit (more than 10%)

• 10% increase in value would be $110,000. Homeowner gets a credit on any tax paid on the value of the house above $110,000.

Page 98: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Statewide Resources Cont. Homeowner’s Property Tax Credit“The State of Maryland has developed a program which allows credits against the homeowner's property tax bill if the property taxes exceed a fixed percentage of the person's gross income. In other words, it sets a limit on the amount of property taxes any homeowner must pay based upon his or her income.” (Maryland.gov) FAQs http://

www.dat.state.md.us/sdatweb/htc.html Application: http://

www.dat.state.md.us/sdatweb/HTC-60.pdf

Page 99: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Homeowners Property Tax Credit Cont. You must own or have a legal interest in the property. The dwelling on which you are seeking the tax credit

must be your principal residence where you live at least six months of the year, including July 1, unless you are a recent home purchaser or unless you are unable to do so because of your health or need of special care.

Your net worth, not including the value of the property on which you are seeking the credit or any qualified retirement savings or Individual Retirement Accounts, must be less than $200,000.

Your combined gross household income cannot exceed $60,000.

(Maryland.gov)

Page 100: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Homeowner’s Property Tax Credit Guidelines

Household Income

Tax Limit

$1 - 8,000 $0

9,000 40

10,000 80

11,000 120

12,000 160

13,000 225

14,000 290

15,000 355

16,000 420

17,000 510

18,000 600

19,000 690

20,000 780

21,000 870

22,000 960

23,000 1050

24,000 1140

25,000 1230

26,000 1320

27,000 1410

28,000 1500

29,000 1590

30,000 1,680

and up to a maximumof $60,000

*

Page 101: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

Statewide Resources Cont. Legal Resources

Maryland Volunteer Lawyers Service (443-451-4067)

Maryland Legal Aid Bureau (800-999-8904) To Report Fraud: Maryland Attorney General’s

hotline (410-528-8662) Bankruptcy

Debtor’s Assistance Project (DAP) – 410-962-3813 Civil Justice (Reasonable Fee) – 410-706-0174

Page 102: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

How to Find Resources in Your Community Convene a group of stakeholders – housing

counselors, legal services, community groups, local elected officials, title agents, foundations, local colleges

Call local finance department to determine local procedures and see if there are resources for homeowners

Call local water department and gas/electric company to ask about available programs

Page 103: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

How to Find Resources in Your Community Cont. Find out whether local government or

nonprofits have any programs related to weatherization or housing rehab/repairs

See if homeowner is eligible for benefits that could free up money in budget

Get Creative!

Page 104: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Clarence J. Snuggs ACTING SECRETARY HOPE QUARTERLY MEETING October 9, 2014.

HUD Certification – Fair Housing