Marriot Hotel Case
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Transcript of Marriot Hotel Case
PEOPLE MANAGEMENT IN THE HOTEL INDUSTRY
Team FMariia Tiutiunnikova
Mauricio TrejoDiogo Franco
Ahmed IbrahimMayank Mukharya
HOW TO GET RIDOF YOUR CUSTOMERS
In 5 STEPS…..
• Recruit nerds and throw them into the jungle
Step 1
THE PORTMAN CASE
•Make them Lion’s food
STEP 2
THE PORTMAN CASE
•make hippopotamus dance ballet
STEP 3
THE PORTMAN CASE
•Feed the crocodile an ant
STEP 4
THE PORTMAN CASE
•Let the Darwin’s theory prove itself
STEP 5
THE PORTMAN CASE
THE PORTMAN CASE
•Hire professionals for low positions
STEP 1•No,
training, no supervision
STEP 2
•Multitask responsibilities
STEP 3
•Low wages
STEP 4
•Strong competition
STEP 5
HOW TO DELIGHTYOUR
CUSTOMERS….
• Hire passionate Red Bull junkies
Step 1
THE MARRIOTT CASE
•make them Lions
STEP 2
THE MARRIOTT CASE
•BE A BEE
STEP 3
THE MARRIOTT CASE
•Give Scrat a nut
STEP 4
THE MARRIOTT CASE
•Be a Part or be Apart
STEP 5
THE MARRIOTT CASE
THE MARRIOTT CASE
•Hire enthusiastic dedicated personal
STEP 1
•Proper training, adequate supervision
STEP 2
•Division of responsibilities
STEP 3
•Job Satisfaction
STEP 4
•Cooperation
STEP 5
Thank youFor your Attention!!!
Feel free to ask questions…