Marketing Xavier Delcourt

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    Principles ofMarketing

    Xavier DelcourtDouai Business School

    www.DBS-esvii.comwww.HiFive.be

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    Xavier Delcourt

    Who am I?

    What I [email protected]

    IBMNovell

    Sun Micro3Com

    RandstadVenture CMicrosoft

    Now:BUSINESSMagazine

    ParuzziSignpost

    VolksRepairsBanana Moon

    CCI

    ACADEMICBrugge (Fr)Helsinki (Fi)Kortrijk (B)

    Vlissingen (NL)

    EngineeringMarketingMBA

    Systems EngineerProduct ManagerChannel ManagerSales ExecutiveOperations Manager

    Business Manager

    Now:Entrepreneur

    Who are you?What did you do?

    What would you like to do?

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    Marketing & Sales course

    The Marketing concept

    Consumer buying behaviour

    Business buying behaviour

    Marketing strategySegmentation, Targeting & Positioning

    Products & Services

    Pricing Strategies

    PlacePromotions:

    Marketing Communications

    Selling and Sales management

    Integrated Marketing

    Essentials of Marketing Brassingtonhttp://www.booksites.net/brassington/Principles of Marketing KotlerMarketing Management Kotler

    Principles of Marketing, European edition Kotlerhttp://www.prenhall.com/kotler/

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    Evaluation

    Written exam

    30% multiple choice

    30% cases

    30% cooperation in class

    10% advanced comprehension

    Chapter to learn wi ll be communicated inclass

    Class exercises will be used in exam

    Read the text book

    Work in class

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    Post-it exercise

    What comes to mind when your hear

    MarketingList your top 3

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    What Can BeMarketed?Goods

    ServicesPlaces

    Ideas

    Events

    Persons

    PropertiesOrganizations

    Information

    Experiences

    W hat i s be ing

    m a r k e t e d in t h i s ad ?

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    Advertising P lanning and Strategy

    Strategicplanning

    Begins atcorporatelevel

    Extends tothefunctionallevel

    Ends w ithadvertising

    Marketing Mix

    P-P-P-P

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    The Marketing Process

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    Managing theMarketing Effort

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    Needs, Wants, & Demand

    Marketing is not able to create needsMarketing can generate demand

    Basic rule in marketing: The best marketing in theworld cant sell products that are poorly made or failto meet a need

    To need is to be in a state of felt deprivation of somebasic satisfactionWants are desires for specific satisfiers of needsDemands are wants for specific products that arebacked by an ability and willingness to buy them

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    Maslow s Hierarchy

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    B2 C & B2 BB2 C & B2 BBu y er Beh av io r Bu y er Beh av io r

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    Definitions

    Consumer Buying Behavior

    Buying behavior of individuals andhouseholds that buy products for personalconsumption.

    Consumer Market

    All individuals/ households who buy productsfor personal consumption.

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    Model of Buyer Behavior

    Stimulus Response ModelMarketing and other stimuli enter the buyers blackbox and produce certain choice / purchaseresponses.

    Marketers must figure outwhat is inside of the buyersblack box and how stimuliare changed to responses.

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    The Buyer Decision Process

    Need recognition

    Information search

    Evaluation of alternatives

    Purchase decision

    Postpurchase behavior

    Needs can be triggeredby:Internal stimuli

    Normal needs becomestrong enough to

    drive behaviorExternal stimuli

    Advertisements

    Friends of friends

    StagesStages

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    Buyer Decision Process

    Stages in the Adoption ProcessStages in the Adoption Process

    AIDAAIDAAttractionAttraction

    InterestInterest

    DesireDesire

    ActionAction

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    Adopter Categories Basedon Relative Time of Adoption

    Marketing MixP-P-P-P Marketing Mix

    P-P-P-P

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    Practical: Soapy rides car wash

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    For next course

    Read Principles of Marketing

    Chapter 1

    Work on: Soapy Rides

    Deliver promotional concept (3 ideas)

    Del iver marketing strategy (5 sl ides)Present your plan to your director