Marketing Foodservice. Marketing Food Service Overview □Since the products in food service...
Transcript of Marketing Foodservice. Marketing Food Service Overview □Since the products in food service...
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Marketing Foodservice
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Marketing Food Service
Overview□Since the products in food service industry
hold different characteristics from the ones in manufacturing industry marketing of food service needs a different approach.
Goal□The goal of this lesson is to discuss the
characteristics of service products and argue the marketing mix to promote the service products.
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Objectives
At the end of this lesson, learners will be able to;
□Differentiate service products from manufacturing products
□Explain the characteristics of service products
□Comprehend the concept of marketing mix
□Explain the SWOT analysis
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Marketing Products vs. Services
□A Product□A stated or implied value.
□Since it is tangible it is easy to evaluate its performance.
□A Service□Adds value; often, but not always to a tangible
product□When eating in a restaurant “service” enhances the
quality of the food, however a vending machine dispensing a hot coffee, probably does not enhance the enjoyment of the coffee, yet it add value by letting the customer enjoy coffee on their terms
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Marketing Foodservice Products
□Service□customer is part of the product
□Intangible goods□difficult to evaluate
□Perishable□ immediacy of the sale
□Competition□difficult to distinguish due to duplication
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Marketing Mix□Place
□ the location that the product is delivered
□Product□ Is it food? Or Service? Or Convenience?
□Price□ What is the price in relation to the competition?
□Promotion□ signage, mass media, corporate sponsorship,
décor, menu design □ frequent diner, partnering with complementary
products
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Environmental Analysis□Strengths
□ What do they do well?□ How do they differentiate from competition?
□Weaknesses□ Where are the limitations? – location, hours, history,
limit exposure
□Opportunities□ What can they do to be successful?
□Threats□ Generally these are external; the economy/competition
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Branding in Food Service
□Popular Brands□ on menus - marketing support
□National Brands□ franchising□ fees or agreement to buy product
□Manufacturers’ Brands□ product support□ technical assistance□ marketing materials