Market Review - EETT · 4 MARKET REVIEW 2017 sector, thus increasing the total number of companies...

Market Reviewof Electronic Communications

& Postal Services

2017

1

Market review 2017

Table of Contents

2

Market review 2017

(a) Electronic communicationsDuring 2017, the key figures of the domestic telecom-munications market remained stable or exhibited a slightly positive growth compared to last year. However, the implementation of investment plans and especial-ly of the Vectoring Regulation is expected to benefit the consumers in many ways, namely in the form of more and better electronic communications services. Competition among bundled offers was further inten-sified based on high-speed broadband access, mobile broadband and pay TV services. The contribution of the industry’s turnover to Greece’s Gross Domestic Product (GDP) ranged at 2.8% in 2017, slightly reduced com-pared to 2016 since the GDP’s growth was higher than the respective one of the telecommunications’ sector (2% versus 0.2%).

Financial dataFor the third consecutive year the turnover of the tele-communications industry remained over 5 billion euros with the revenues from telecommunication services constituting its most significant segment (88%). The total investment made by the electronic communica-tions providers decreased by approximately 12% (corre-sponding to 20% of the total industry’s turnover), with an even distribution between fixed and mobile networks (53% versus 47%). The focus of these investments was mainly the telecommunications infrastructure as well as services for licensing and rights of use. The earn-ings before interest, tax, depreciation and amortization (EBITDA) for the major fixed and mobile operators in-creased by 6% compared to 2016.

Fixed communicationsThe marginal growth of the telephone lines’ number persisted this year as well, attaining a 44.2% pene-tration rate on population. Conversely, fixed telephony traffic decreased by 4.5% mainly due to the shorter du-ration of national calls to fixed phones and international calls. Despite the fact that OTE is still the incumbent operator with a 55.5% share of the telephony lines, its traffic share is much lower at about 45.7%. Retail revenues from the provision of telephony and Internet services at a fixed location amounted to 1.4 billion euros, marking a marginal decrease compared to last year with OTE’ relative share estimated at 61% for 2017. Revenues from Internet services exhibit a con-tinuous growth (8% increase compared to 2016) thus neutralizing the declining course of the fixed telephony retail revenues. The average monthly revenue from providing telephony and Internet services at a fixed location stood at 24.7 euros (compared to 24.75 euros in 2016) and the respective revenue from stand-alone telephony services was 18.43 euros (compared to 18.94 euros in 2016).

Mobile communicationsIn 2017, the number of mobile phone connections reached 16.2 million registering a 1.5% increase com-pared to 2016 while active connections increased com-paratively more (3.2%) amounting to 13 million. As re-gards the share of Mobile Telephony Operators (MTOs) in total number of connections, the shares of COSMOTE and WIND increased reaching 46.3% and 22.4% re-spectively, while on the other hand VODAFONE’s share

Summary

3

Market review 2017

decreased to 30.9% (compared to 35.3% in 2016). In terms of active connections, COSMOTE’s share is in the range of [45%-55%], followed by VODAFONE with a range of [25%-35%].The use of mobile phone networks has been charac-terized by the slight increase of the domestic voice minutes, the significant reduction of the SMS volume and the spectacular increase in the use of data ser-vices. The volume of voice calls marked a 2% increase compared to last year, while 59% of these calls where on-net (compared to 62% in 2016). The total volume of SMS dropped again by 20.6% (2.4 versus 3 billion SMS in 2016). Furthermore in 2017, mobile phone data services reached a total of 98 billion MB registering an impressive increase of 108%. Finally, the mobile retail revenues (post-paid and pre-paid) increased marginally by 0.1% amounting to 1.6 billion euros. The average annual revenue per user (post-paid and pre-paid) stood at 278 and 53 euros respectively.

BroadbandAt the end of 2017, the fixed broadband lines increased by 4.9% reaching 3,795,410. Notably, the fixed broad-band penetration in the general population, having registered a slightly higher growth rate compared to the European one, namely 1.2% versus 1.1% respectively, reached 33.9% ( June 20171), marginally exceeding the European average. Local Loop Unbundling (LLU) lines reached 2.1 million. At the same time, 12.1% of the total broadband lines were VDSL lines. On the contrary and as far as mobile broadband pen-etration is concerned, Greece has a 59.1% penetration rate ( June 20172) and is ranked among the lowest EU member states. However, there is significant room for improvement, taking into consideration that the 4G population coverage percentage is almost the same as the 3G one (98% versus 99.6%) and that the majority of the Internet traffic was for the first time over 4G networks (56,7% in December of 2017 compared to 32,6% in December of 2016).

Price Observatory (Pricescope)According to the Pricescope data registered by the telecommunications operators during 2017, the majority of the products pertained to mobile communications (~62%). COSMOTE and WIND laid emphasis on their

add-ons (53% and 56% respectively), while VODAFONE was based primarily on its basic tariff plans (63%). COSMOTE and WIND’s tariff plans targeted mainly the residential customers (73% and 78% respectively), while VODAFONE’s tariff plans were relatively balanced among business customers (38%), residential customers (35%) and finally a 27% to all customers. The majority of the post-paid mobile plans (~51%) consisted of a monthly rental up to 60 euros (on average 41 euros compared to 26 euros in 2016) and a call allowance of about 550 minutes (compared to 360 minutes in 2016).

(b) Postal servicesIn 2017, the Greek postal market moved upward in terms of revenues, while the volume of postal items fell for yet another year, due to the decline in letter mail.Specifically, revenue grew slightly by 0.4% compared to 2016, reaching 549.4 million euros, derived from the handling of 356.2 million items, 5.4% less than previous year.In 2017, the Universal Service Provider's (USP) revenue share dropped to 36% from 38% in 2016, while the share of courier companies increased to 61% from 59% in the previous year. The share of companies with an Individual License remained stable at 3%. The share of parcels-small packages continued to grow in 2017 in terms of volume (12% share) as well as revenue (45% share).Domestic postal item delivery (90% of total volume) was the largest share of Greek postal market revenue (67%). It’s worth noting that the majority of postal items were delivered from Attica (78%) and Macedo-nia (8%) to domestic and international destinations. Regarding international activities, the largest volume of postal items delivered in Greece from international destinations were from the European Union (EU) (58%) and Asia (29%), while the deliveries of postal items to international destinations were mainly sent to the EU (67%) and the USA-Canada (12%).In 2017, ten companies with Individual License operated in the Universal Service sector, besides the USP, which held 9% of revenue and 13% of volume of the US sector. Letters are undoubtedly the dominant postal item of the US sector, since they represent 89.5% of handled postal items, accounting for 85.4% of the sector’s revenue.In 2017, 79 new companies entered the courier services

1. At the end of 2017, the respective figure was 35.2% (against 33.3% at the end of 2016). 2. At the end of 2017, the respective figure was 65.7% (against 55.2% at the end of 2016).

4

Market review 2017

sector, thus increasing the total number of companies under General Authorization to 543. 43% of postal items handled by courier services companies were letters and 57% were parcels-small packages. Letters

generated significantly less revenue (31%) than par-cels-small packages (69%). The activity in the small packages sector was also noteworthy.

5

Market review 2017

1.1. The greek electronic communications marketTaking into consideration the categorization of the electronic communications’ activities of the new General Authorization Regulation3, the number of licensed providers that operated or were eligible to operate in the main electronic communications market sectors increased to 942 against 700 in 2016 (Chart 1.1) with almost half of those (49.5%) rendering services in the fields of broadband access/access to Internet and voice telephony and fixed network development. As of the second quarter of 2017, there have been six4 mobile and fixed telephony operators in Greece (out of which, five were engaged in fixed telephony and four in mobile telephony) (Table 1.1).The sector’s turnover increased marginally staying above 5 billion euros, while its contribution in Greece’s Gross Domestic Product (GDP)5 ranged at 2.8% in 2017, slightly reduced compared to 2016, since GDP’s annual growth stood at 2% while for the telecommunications’ sector was 0.2% (Chart 1.2). It should be mentioned that for the 2007-2017 period, the weighted average GDP reduction was -2.4% and -5.3% for the telecommunications’ revenues, which by itself demonstrates the impact the economic crisis had on the sector.The number of employees in the electronic communications stood at 17.1 thousands increased by 1.8% compared to 2016 (approximately 16.8 thousand) (Chart 1.3).Lastly, the general cost trend for electronic communications services is reflected in the Consumer Price Index (CPI) over time, as presented in Charts 1.4 and 1.5. The Communication Sub-Index continued on its increasing

trend due to the fee levied on the fixed telephony and/or access to Internet services in January 2017 in the aftermath of the one levied on pay TV in June 2016, while the same applies for the CPI as well that peaked again after four declining years. According to ELSTAT6 (Hellenic Statistical Authority), the communications weight coefficient in the total household expenditure used for calculating the CPI may have decreased to 41.86 from 42.74 in 2016; however, the consumption expenditure for the purchase of specific telecommunications services as part of the total household expenditure is still considerable.

1. Electronic communications

3. ΕΕΤΤ’s Decision 834/002/09-11-2017 (GG 4262/Β/06-12-2017). 4. As of 2009, WIND, (after acquiring TELLAS) operates in the fields of both fixed and mobile telephony and consequently is listed under both categories. As of 2014, the same applies for CYTA by operating also as a Mobile Virtual Network Operator (MVNO) as well as for VODAFONE, which acquired HOL (HELLAS ON LINE) on 01-04-2016. 5. It is noted that the GDP data and its components for the period 1995-2017 have been revised with 2010 as a base year, in accordance with the Regulation EU 549/2013 of the European Union (ESA 2010). 6. Single Integrated Metadata Structure (SIMS) (January 2017-) http://www.statistics.gr/el/statistics/-/publication/DKT87/-

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Market review 2017

Chart 1.1: Licensed operators (2017)

Source: EETT (based on operators’ statements in EETT registry)

Fixed Service Electronic Communications Network (AO101)

Provision of Broadband Access/Internet Access Services (BO104)

Provision of Telephone Services (BO201)

Satellite Service Networks (AO105+AO106)

Wireless Broadband Access Systems including WLAN (Wideband Data Transmission Systems including Radio Local Area Networks (RLANs)) (AO107)

Mobile Electronic Communications Service Network (AO103)

88

69

122

235

231197

Operators 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Fixed telephony

14 14 11 11 11 9 8 8 6 5 5

Mobile telephony

4 3 3 3 3 3 3 4 4 4 4

Source: ΕΕΤΤ

Table 1.1: Active fixed and mobile operators

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Market review 2017

00.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

4.0%

3.7%3.4%

3.3%3.1% 3.2%

3.2%3.0%

3.0%2.8% 2.9% 2.8%

GDP (Nominal prices in million euros) Telecommunications’ contribution to GDP

GDP

(in m

illion

eur

os)

232,

695

241,

990

237,

534

226,

031

207,

029

191,

204

180,

654

178,

656

176,

312

174,

199

177,

735

50,000

100,000

150,000

200,000

250,000

12.1 11.4 10.9 10.68.8

6.9 6.98.5 8.5 8.4

6.86.4 6.2 5.6

5.0

4.6 4.64.3 4.3 4.6

2.51.8 2.4 2.8

2.8

2.3 2.72.3 1.8 1.4

2.02.5 2.3 3.0

2.3

1.7 1.62.3 2.2 2.7

0

5

10

15

20

25

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

In th

ousa

nds

OTE Mobile telephony operators Fixed telephony operators Other operators

70

80

90

100

110

120

130

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Communications Sub-Index Consumer Price Index

00.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

4.0%

3.7%3.4%

3.3%3.1% 3.2%

3.2%3.0%

3.0%2.8% 2.9% 2.8%


GDP

(in m

illion

eur

os)

232,

695

241,

990

237,

534

226,

031

207,

029

191,

204

180,

654

178,

656

176,

312

174,

199

177,

735

50,000

100,000

150,000

200,000

250,000

12.1 11.4 10.9 10.68.8

6.9 6.98.5 8.5 8.4

6.86.4 6.2 5.6

5.0

4.6 4.64.3 4.3 4.6

2.51.8 2.4 2.8

2.8

2.3 2.72.3 1.8 1.4

2.02.5 2.3 3.0

2.3

1.7 1.62.3 2.2 2.7

0

5

10

15

20

25

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

In th

ousa

nds


70

80

90

100

110

120

130

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


Chart 1.2: Telecommunications’ contribution to GDP

Source: EETT (based on questionnaires) & ELSTAT

Chart 1.3: Number of personnel

Source: EETT (based on data provided by the licensed operators)

8

Market review 2017

00.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

4.0%

3.7%3.4%

3.3%3.1% 3.2%

3.2%3.0%

3.0%2.8% 2.9% 2.8%


GDP

(in m

illion

eur

os)

232,

695

241,

990

237,

534

226,

031

207,

029

191,

204

180,

654

178,

656

176,

312

174,

199

177,

735

50,000

100,000

150,000

200,000

250,000

12.1 11.4 10.9 10.68.8

6.9 6.98.5 8.5 8.4

6.86.4 6.2 5.6

5.0

4.6 4.64.3 4.3 4.6

2.51.8 2.4 2.8

2.8

2.3 2.72.3 1.8 1.4

2.02.5 2.3 3.0

2.3

1.7 1.62.3 2.2 2.7

0

5

10

15

20

25

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

In th

ousa

nds


70

80

90

100

110

120

130

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


Communication Sub-Index Consumer Price Index

-10.0

-8.0

-6.0

-4.0

-2.0

0.0

2.0

4.0

6.0

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

8.6 8.37.9

7.16.6

6.2

5.5 5.35.0 5.0 5.0

0

1

2

3

4

5

6

7

8

9

10

In b

illion

eur

os

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

2.7 2.62.4

2.21.9

1.71.6 1.5 1.5 1.6 1.6

4.64.5 4.3

3.63.2

3.0

2.52.4

2.2 2.22.1

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

In b

illion

eur

os

ΟΤΕ MTO Alternative fixed telephony operators

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Source: EETT (based on ELSTAT data)

Chart 1.4: Progress of the monthly Consumer Price Index (General Index-Communications Sub-Index)

Chart 1.5: Variation of the monthly Consumer Price Index over time

Source: EETT (based on ELSTAT data)

9

Market review 2017

1.2. Electronic communications market key figures

1.2.1. Financial data

The electronic communications market key financials are presented in this section, taking into consideration the data that EETT collects from licensed providers on a half-yearly basis, in terms of turnover, investments etc. In this context, revenues concerning fixed and mobile communications, tel-ecommunication equipment and pay TV from active licensed providers with an annual turnover over 150 thousand euros are listed.• The telecommunications’ sector turnover improved

marginally in 2017 amounting to 5 billion euros (a 0.2% increase compared to 2016) (Chart 1.6). ). OTE’s turnover increased by 1%, mainly due the revenue increase from broadband services (increase of broadband lines by 7.4%) and pay TV services (increase of television subscribers by 4.2%) (Chart 1.7).

• The telecommunications services revenue is the predomi-nant part of turnover (88%) (Chart 1.8), while the pay TV revenue’s share decreased marginally to 5.1% (against 5.3% in 2016).

• The fixed communications services revenue constitutes the 54.2% of the telecommunications services revenues (Chart 1.9). It includes both retail revenue from telecommunica-tions services (telephony and Internet including access in the phone network, leased lines etc.) and wholesale rev-enue (e.g. interconnection, wholesale access in the Local Loop Unbundling (LLU)). Respectively, the revenue from mobile communications services includes retail revenue from voice and mobile phone data services, as well as wholesale interconnection revenues, roaming etc.

• Retail revenue from telephony and Internet services is about 75.6% of the total revenues from fixed networks followed by the revenue from wholesale access services with 9.5% (Chart 1.10). As far as the mobile networks and services are concerned, the retail revenues from voice and data services were the vast majority with 65% and 22% respectively (Chart 1.11).

• Total investment made by the electronic communications operators (Chart 1.12) declined about 11.8%, amounting near to 1 billion euros and constituted 19.9% of the sec-tor’s total turnover, mainly due to the increased invest-ments from the three large operators (ΟΤΕ Group, VODA-FONE, WIND) both in fixed (Fiber to the Home-FTTH) and mobile networks. Consequently, investments in fixed net-works for 2017 were about 53% of the total investments made and the rest 47% was invested in mobile networks.

• For 2017, the electronic communications operators in-vested heavily in telecommunications’ infrastructure and in services for licensing and/or rights of use (Chart 1.13)

• The turnover’s weighted average decrease during the period 2010-2017 was almost identical to that of 2016

(about -6.7%). At the same time, investments returned to a weighted average decrease of -1.4% (Chart 1.14). Consequently, for the same period, the weighted average decrease of OTE’s revenue was -6.1%, however its invest-ment figure rose by 12.1% on average.

• The investments made by the largest fixed and mobile op-erators ranged between 5% and 30% of their total turno-ver from electronic communications services (Chart 1.15).

• For the largest fixed and mobile operators, Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) increased by 6% compared to 2016. It should be acknowledged that compared to 2008 and taking into consideration the effects of mergers and acquisitions, EBITDA seems to be gradually recovering during the recent years, amounting to 1.4 billion euros compared to almost 2 billion euros that was in 2008 (Chart 1.16).

10

Market review 2017


-10.0

-8.0

-6.0

-4.0

-2.0

0.0

2.0

4.0

6.0

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

8.6 8.37.9

7.16.6

6.2

5.5 5.35.0 5.0 5.0

0

1

2

3

4

5

6

7

8

9

10

In b

illion

eur

os

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

2.7 2.62.4

2.21.9

1.71.6 1.5 1.5 1.6 1.6

4.64.5 4.3

3.63.2

3.0

2.52.4

2.2 2.22.1

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

In b

illion

eur

os


2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


-10.0

-8.0

-6.0

-4.0

-2.0

0.0

2.0

4.0

6.0

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

8.6 8.37.9

7.16.6

6.2

5.5 5.35.0 5.0 5.0

0

1

2

3

4

5

6

7

8

9

10

In b

illion

eur

os

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

2.7 2.62.4

2.21.9

1.71.6 1.5 1.5 1.6 1.6

4.64.5 4.3

3.63.2

3.0

2.52.4

2.2 2.22.1

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

In b

illion

eur

os


2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Chart 1.6: Electronic communications’ operators turnover

Chart 1.7: Fixed & mobile telephony companies’ turnover



11

Market review 2017

Chart 1.8: Turnover breakdown


Telecommunications services

Television

Equipment

6.8%

88%

5.1%

Chart 1.9: Telecommunications services breakdown


Fixed networks

Satellite

Other

Mobile networks

0.0%

43.3%

54.2%

2.4%

12

Market review 2017

Chart 1.10: Fixed networks revenues breakdown


Telephony & Internet services (incl. access)

Other retail services

Premium Rate Services (PRS)

Fixed interconnectionservices

Wholesale Internet services

Leased lines and wholesale data services

Other wholesale services

Leased lines and retail data services

Wholesale accessservices (e.g. LLU)

75.6%

0.7%2.1%0.4%

1.2%

4.7%

2.2%

3.6%

9.5%

Chart 1.11: Mobile networks revenues breakdown


Mobile telephony voice services

Other retail services

Premium Rate Services (PRS)

Mobile interconnection services

Other wholesale services

Mobile telephony data services

International roaming services

6.1%3.6% 0.6% 2.9%

64.8%

21.6%

0.4%

13

Market review 2017

Chart 1.13: Electronic communications operators’ investment breakdown (2017)


Telecommunications infrastructure

Licensing services or rights of use from EETT

Others

Other tangible (e.g. machinery and technical equipment)

Research and development (e.g. software, new services)

Buildings

43.1%

34.4%

4%3.1% 0.7%

14.8%

Υπο-δείκτης επικοινωνιών Γενικός δείκτης τιµών

-16.0

-14.0

-12.0

-10.0

-8.0

-6.0

-4.0

-2.0

0.0

2.0

4.0

6.0

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Inve

stm

ents

(in

milli

on e

uros

)

15.0%16.4%

17.0%

15.1%14.2%

11.8%

14.3%

17.5%

13.3%

22.6%

15.7%

0

200

400

600

800

1,000

1,200

1,400

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

Investments Investment percentage of turnover

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1,29

4

1,37

1

1,34

7

1,07

0

942

729

783

922

668

1,13

1

998

Investments TurnoverCompound Annual Growth Rate(CAGR) of turnover

Compound Annual Growth Rate(CAGR) of investments

-21%-12% -23%

7%

18%

-27%

69%

-11.8%

-10%-7% -7% -11%

-3% -5%

0% 0%

--

-40%

-20%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 20176.7%1.4%

Chart 1.12: Electronic communications operators’ investments


14

Market review 2017

Υπο-δείκτης επικοινωνιών Γενικός δείκτης τιµών

-16.0

-14.0

-12.0

-10.0

-8.0

-6.0

-4.0

-2.0

0.0

2.0

4.0

6.0

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Inve

stm

ents

(in

milli

on e

uros

)

15.0%16.4%

17.0%

15.1%14.2%

11.8%

14.3%

17.5%

13.3%

22.6%

15.7%

0

200

400

600

800

1,000

1,200

1,400

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

Investments Investment percentage of turnover

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1,29

4

1,37

1

1,34

7

1,07

0

942

729

783

922

668

1,13

1

998

Investments TurnoverCompound Annual Growth Rate(CAGR) of turnover

Compound Annual Growth Rate(CAGR) of investments

-21%-12% -23%

7%

18%

-27%

69%

-11.8%

-10%-7% -7% -11%

-3% -5%

0% 0%

--

-40%

-20%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 20176.7%1.4%

Επεν

δύσε

ις (ε

κατ.

€)

1.29

4

1.37

1

1.34

7

1.07

0

942

729

783

922

668

1.13

1

998

15,0%16,4%

17,0%

15,1%14,2%

11,8%

14,3%

17,5%

13,3%

22,6%

15,7%

0

200

400

600

800

1.000

1.200

1.400

0,0%

5,0%

10,0%

15,0%

20,0%

25,0%

Επενδύσεις Ποσοστό επενδύσεων στον κύκλο εργασιών

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

0%

10%

20%

30%

40%

50%

60%

70%

OTE COSMOTE WIND VODAFONE FORTHNET CYTA HELLAS TOTAL

2011 2012 2013 2014 2015 2016 2017

In m

illion

eur

os

OTE COSMOTE WIND VODAFONE (est.) FORTHNET CYTA HELLAS TOTAL

-400

-200

0

200

400

600

800

1.000

1.200

1.400

1.600

2011 2012 2013 2014 2015 2016 2017

Chart 1.14: Rate of change of investment-turnover

Chart 1.15: Investments/turnover ratio



15

Market review 2017

Επεν

δύσε

ις (ε

κατ.

€)

1.29

4

1.37

1

1.34

7

1.07

0

942

729

783

922

668

1.13

1

998

15,0%16,4%

17,0%

15,1%14,2%

11,8%

14,3%

17,5%

13,3%

22,6%

15,7%

0

200

400

600

800

1.000

1.200

1.400

0,0%

5,0%

10,0%

15,0%

20,0%

25,0%

Επενδύσεις Ποσοστό επενδύσεων στον κύκλο εργασιών

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

0%

10%

20%

30%

40%

50%

60%

70%

OTE COSMOTE WIND VODAFONE FORTHNET CYTA HELLAS TOTAL

2011 2012 2013 2014 2015 2016 2017

In m

illion

eur

os

OTE COSMOTE WIND VODAFONE (est.) FORTHNET CYTA HELLAS TOTAL

-400

-200

0

200

400

600

800

1.000

1.200

1.400

1.600

2011 2012 2013 2014 2015 2016 2017

Chart 1.16: Earnings Before Interest, Tax, Depreciation and Amortization


16

Market review 2017

1.2.2. Communications services provided at a fixed location7

Access and subscriptions

In December 2017, the access lines to the public tele-phone network at a fixed location raised to 4,756,694, i.e. a 44.2% penetration rate based on population, compared to 4,750,488 in December 2016, registering for a second year in a row a marginal increase (0.1%) compared to last year (Chart 1.17). OTE’s telephone lines were decreased by 18,792 lines, at a much slower rate (-0.7%) however compared to last year (minus 26,467 lines in 2016). Its share dropped at 55.5% at the end of 2017 compared to 56% at the end

of 2016. It’s worth mentioning that 44% of OTE’s lines are Managed VoIP lines, almost twice as much as that of last year’s (23% in 2016) suggesting the ongoing shift of OTE’s subscribers to telephony services rendered over IP vis-à-vis the traditional PSTN telephony (Chart 1.18). The lines of alternative operators increased slightly by 1.2% (24,998 lines in 2017 compared to 33,597 lines during 2016), thus gaining a 44.5% market share versus 44% at the end of 2016.

5.10

4.66

4.27

3.78

3.35

3.06

2.84

2.71

2.68

2.66

2.64

0.23

0.59

0.98

1.42

1.73

1.85

1.95

2.05

2.06

2.09

2.12

0.00

1.00

2.00

3.00

4.00

5.00

6.00

Dec. 2007 Dec. 2008 Dec. 2009 Dec. 2010 Dec. 2011 Dec. 2012 Dec. 2013 Dec. 2014 Dec. 2015 Dec. 2016 Dec. 2017

In m

illion

line

s

OTE lines Alternative operators’ lines

5,328,344

4,756,694

96.1

%

89.5

%

82.7

%

74.9

%

69.4

%

67.4

%

64.5

%

62.2

%

56.6

%

55.9

%

55.5

%

4.4%

11.2

%

18.7

%

27.3

%

34.0

%

37.6

%

40.6

%

43.0

%

43.4

%

44.0

%

44.5

%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

H2 2007 H2 2008 H2 2009 H2 2010 H2 2011 H2 2012 H2 2013 H2 2014 H2 2015 H2 2016 H2 2017

OTE Alternative operatorsH representing: Semester

19,6

49

19,0

83

18,9

30

18,3

49

16,8

57

17,2

05

16,1

59

15,5

17

20,0

47

19,4

26

19,2

53

18,6

80

17,1

86

17,5

36

16,4

76

15,8

17

20,5

52

19,6

20

19,3

39

18,7

35

17,2

15

17,5

55

16,4

91

15,8

29

0

5,000

10,000

15,000

20,000

25,000

2010 2011 2012 2013 2014 2015 2016 2017

in m

illion

min

utes

Basic call types All call types, excl. dial-up All call types

Chart 1.17: Telephone lines progress


7. It shall be clarified that all the data presented refers to services provided to subscribers, therefore the pre-paid telephony services are exempted.

17

Market review 2017


TotallinesPSTN ISDN

BRAManaged

VoIPISDN PRA Total

PSTN and ISDN BRA-

not incl. Wholesale Line Rental

PSTN and ISDN BRA-via

Wholesale Line Rental

Managed VoIP

ISDN PRA Total

Dec. 2007 4,509,564 579,533 - 6,185 5,095,282 205,707 - 26,875 480 233,062 5,328,344

Dec. 2008 4,110,102 548,388 - 5,971 4,664,461 547,242 - 41,992 681 589,915 5,254,376

Dec. 2009 3,744,759 517,337 - 5,677 4,267,773 848,354 42,405 89,524 695 980,978 5,248,751

Dec. 2010 3,306,469 473,183 - 5,259 3,784,911 1,191,665 71,883 154,833 747 1,419,128 5,204,039

Dec. 2011 2,917,578 426,830 - 4,808 3,349,216 1,395,486 82,091 246,697 1,820 1,726,094 5,075,310

Dec. 2012 2,670,296 387,692 - 4,320 3,062,308 1,415,564 63,964 364,288 2,791 1,846,607 4,908,915

Dec. 2013 2,484,926 354,655 - 3,791 2,843,372 1,516,775 47,082 380,420 3,025 1,947,302 4,790,674

Dec. 2014 2,377,849 330,034 - 3,499 2,711,382 1,612,296 35,325 396,306 2,962 2,046,889 4,758,271

Dec. 2015 2,298,569 303,791 78,789 3,242 2,684,391 1,651,635 14,344 390,189 2,799 2,058,967 4,743,358

Dec. 2016 1,782,963 262,449 609,443 3,069 2,657,924 1,706,449 9,386 374,609 2,120 2,092,564 4,750,488

Dec. 2017 1,244,008 230,309 1,161,912 2,903 2,639,132 1,754,020 7,746 353,490 2,306 2,117,562 4,756,694

Source: EETT

Table 1.2: Telephone lines progress

5.10

4.66

4.27

3.78

3.35

3.06

2.84

2.71

2.68

2.66

2.64

0.23

0.59

0.98

1.42

1.73

1.85

1.95

2.05

2.06

2.09

2.12

0.00

1.00

2.00

3.00

4.00

5.00

6.00


In m

illion

line

s


5,328,344

4,756,694

96.1

%

89.5

%

82.7

%

74.9

%

69.4

%

67.4

%

64.5

%

62.2

%

56.6

%

55.9

%

55.5

%

4.4%

11.2

%

18.7

%

27.3

%

34.0

%

37.6

%

40.6

%

43.0

%

43.4

%

44.0

%

44.5

%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

H2 2007 H2 2008 H2 2009 H2 2010 H2 2011 H2 2012 H2 2013 H2 2014 H2 2015 H2 2016 H2 2017


19,6

49

19,0

83

18,9

30

18,3

49

16,8

57

17,2

05

16,1

59

15,5

17

20,0

47

19,4

26

19,2

53

18,6

80

17,1

86

17,5

36

16,4

76

15,8

17

20,5

52

19,6

20

19,3

39

18,7

35

17,2

15

17,5

55

16,4

91

15,8

29

0

5,000

10,000

15,000

20,000

25,000

2010 2011 2012 2013 2014 2015 2016 2017

in m

illion

min

utes


Chart 1.18: Market shares based on the total number of access lines (at the end of the semester)


18

Market review 2017

Retail outgoing traffic

The fixed telephony traffic kept on declining during 2017, registering a 4.5% drop mainly due to the reduction in the duration of national fixed calls (minus 600 million minutes from 2016) as well as of the international calls (a 19.4% reduction compared to 2016). Total traffic amounted to 15.8 billion minutes versus 16.5 billion minutes in 2016. The increased duration of outgoing fixed to mobile calls persisted at a slower level however (2.1% in 2017 against 3.2% in 2016). In any case during the last five years the duration of the basic call types constitutes 98% of the duration of all call types (Charts 1.19 1.20 and 1.21). As to the percentage distribution of the basic call types, 83% is national fixed calls same as in 2016, 15% is calls to mobile phones and the remaining 2% pertains to international calls. The data about the traffic evolution per call type is presented in Table 1.3.OTE’s traffic share improved slightly in 2017, less than a percentage point (compared to 2016) and is now estimated at 45.7% of the total traffic and at 45.4% of the basic call types’ traffic thus compensating for the last year’s reduction. It is worth mentioning the fall that OTE has seen in its fixed to mobile outgoing traffic share, since over the period 2010-2017 it has lost almost 44% of it (Charts 1.22 and 1.23).

The domestic market for communications at a fixed location is characterized by high concentration, since OTE and another four operators, after the acquisition of HELLAS ON LINE in 2016, cumulatively possess 99.5% of it. These operators are: CYTA, FORTHNET, VODAFONE and WIND (Chart 1.24). Chart 1.25 presents the distribution of total traffic over time (excl. dial-up calls) among OTE and the alternative operators. As it has already been mentioned, the fixed telephony traffic decreased by 4.5% compared to 2016. The alternative operators had the biggest fall by 5% while OTE covered its losses by registering a 2.7% decrease (compared to 7.5% in 2016).The average duration of the basic call types was 271.85 minutes per month and per connection against 283.45 in 2016.

5.10

4.66

4.27

3.78

3.35

3.06

2.84

2.71

2.68

2.66

2.64

0.23

0.59

0.98

1.42

1.73

1.85

1.95

2.05

2.06

2.09

2.12

0.00

1.00

2.00

3.00

4.00

5.00

6.00


In m

illion

line

s


5,328,344

4,756,694

96.1

%

89.5

%

82.7

%

74.9

%

69.4

%

67.4

%

64.5

%

62.2

%

56.6

%

55.9

%

55.5

%

4.4%

11.2

%

18.7

%

27.3

%

34.0

%

37.6

%

40.6

%

43.0

%

43.4

%

44.0

%

44.5

%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

H2 2007 H2 2008 H2 2009 H2 2010 H2 2011 H2 2012 H2 2013 H2 2014 H2 2015 H2 2016 H2 2017


19,6

49

19,0

83

18,9

30

18,3

49

16,8

57

17,2

05

16,1

59

15,5

17

20,0

47

19,4

26

19,2

53

18,6

80

17,1

86

17,5

36

16,4

76

15,8

17

20,5

52

19,6

20

19,3

39

18,7

35

17,2

15

17,5

55

16,4

91

15,8

29

0

5,000

10,000

15,000

20,000

25,000

2010 2011 2012 2013 2014 2015 2016 2017

in m

illion

min

utes


Chart 1.19: Evolution of fixed outgoing traffic


Note: The basic call types include national fixed calls (e.g. local and national calls), calls to mobiles and international calls.

19

Market review 2017

National fixed calls Calls to mobiles International calls

16,697 16,228 16,234 15,78714,298 14,457

13,428 12,827

2,059 1,962 1,880 1,837 1,952 2,202 2,2732,322

816 726 607 546 457 3690

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

2010 2011 2012 2013 2014 2015 2016 2017

In m

illion

min

utes


-2.6% -2.8%

0.0%

-2.8%-9.4%

1.1%

-7.1% -4.5%-8.5% -4.7% -4.1%

-2.3%

6.3%12.8%

3.2% 2.1%

50.8%

0.1%

-8.7% -11.0%-16.4%

-10.0%-16.2%

-19.4%-30%

-20%

-10%

0%

10%

20%

30%

40%

50%

60%

2010/2009 2011/2010 2012/2011 2013/2012 2014/2013 2015/2014 2016/2015 2017/2016

61.6%

56.2%51.8% 49.6% 49.1%

45.6% 44.9% 45.4%

62.8%

56.8%

52.2% 49.9% 49.4%45.9% 45.2% 45.7%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 2017

Basic call types All call types


16,697 16,228 16,234 15,78714,298 14,457

13,428 12,827

2,059 1,962 1,880 1,837 1,952 2,202 2,2732,322

816 726 607 546 457 3690

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

2010 2011 2012 2013 2014 2015 2016 2017

In m

illion

min

utes


-2.6% -2.8%

0.0%

-2.8%-9.4%

1.1%

-7.1% -4.5%-8.5% -4.7% -4.1%

-2.3%

6.3%12.8%

3.2% 2.1%

50.8%

0.1%

-8.7% -11.0%-16.4%

-10.0%-16.2%

-19.4%-30%

-20%

-10%

0%

10%

20%

30%

40%

50%

60%

2010/2009 2011/2010 2012/2011 2013/2012 2014/2013 2015/2014 2016/2015 2017/2016

61.6%

56.2%51.8% 49.6% 49.1%

45.6% 44.9% 45.4%

62.8%

56.8%

52.2% 49.9% 49.4%45.9% 45.2% 45.7%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 2017


Chart 1.20: Fixed outgoing traffic for the basic call types

Chart 1.21: Annual change of fixed outgoing traffic



20

Market review 2017

Table 1.3: Volume per call type (in million minutes)

Call types 2010 2011 2012 2013 2014 2015 2016 2017

Basic call types

National fixed calls 16,697 16,228 16,234 15,787 14,298 14,457 13,428 12,827

Calls to mobiles 2,059 1,962 1,880 1,837 1,952 2,202 2,273 2,322

International calls 893 894 816 726 607 546 457 369

Other call types

Dial-up calls 505 194 86 55 29 19 15 12

Calls to personal numbers (series 70)

0.05 0.13 0.13 0.14 0.14not

availablenot

availablenot

available

Calls to FreePhone numbers (series 800)

24 23 23 26 31

58 54 51Calls to shared cost services (Shared cost-801)

77 52 35 33 31

Calls to short code services (3-digits, 4-digits, 5-digits) See Note 1

236 225 220 219 229 238 230 221

Calls to value added services See Note 2

61 43 45 53 37 35 34 28

Basic call types 19,649 19,083 18,930 18,349 16,857 17,205 16,159 15,517

All call types excl. dial up 20,047 19,426 19,253 18,680 17,186 17,536 16,476 15,817

All call types 20,552 19,620 19,339 18,735 17,215 17,555 16,491 15,829

Note 1: Up to 2009, calls to short code services include short codes for value added services. Since 2010 they do not include them.Note 2: Up to 2009, calls to value added services refer only to the code 90 calls. Since 2010, they refer to all the value added services, including short codes for value added services.

21

Market review 2017


16,697 16,228 16,234 15,78714,298 14,457

13,428 12,827

2,059 1,962 1,880 1,837 1,952 2,202 2,2732,322

816 726 607 546 457 3690

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

2010 2011 2012 2013 2014 2015 2016 2017

In m

illion

min

utes


-2.6% -2.8%

0.0%

-2.8%-9.4%

1.1%

-7.1% -4.5%-8.5% -4.7% -4.1%

-2.3%

6.3%12.8%

3.2% 2.1%

50.8%

0.1%

-8.7% -11.0%-16.4%

-10.0%-16.2%

-19.4%-30%

-20%

-10%

0%

10%

20%

30%

40%

50%

60%

2010/2009 2011/2010 2012/2011 2013/2012 2014/2013 2015/2014 2016/2015 2017/2016

61.6%

56.2%51.8% 49.6% 49.1%

45.6% 44.9% 45.4%

62.8%

56.8%

52.2% 49.9% 49.4%45.9% 45.2% 45.7%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 2017


62.8

%

57.1

%

52.4

%

50.2

%

50.2

%

47.1

%

46.6

%

47.3

%

66.2

%

60.8

%

57.3

%

52.0

%

46.9

%

40.3

%

37.9

%

37.2

%

29.4

%

28.7

%

28.2

%

29.9

%

29.9

%

29.5

%

29.4

%

30.1

%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 2017


61.6%56.2% 51.8% 49.6% 49.1% 45.6% 44.9% 45.4%

12.3%13.0%

14.5% 16.9% 18.6%18.9% 18.1% 17.0%

7.3%9.8% 11.6% 11.6% 11.4% 13.2% 15.9% 16.1%

8.2% 9.2% 9.7% 9.5% 9.8% 13.8% 14.9% 15.4%1.9% 3.8% 6.2% 7.3% 6.7% 5.7% 5.7% 5.6%8.7% 7.9% 6.2% 5.0% 4.5% 2.8% 0.5% 0.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2010 2011 2012 2013 2014 2015 2016 2017

ΟΤΕ Operator 1 Operator 2 Operator 3 Operator 4 Others

7,637

12,410

8,474

10,951

9,243

10,010

9,379

9,302

8,719

8,467

9,501

8,035

9,043

7,433

8,587

7,230

20,000

15,000

10,000

5,000

0

2010 2011 2012 2013 2014 2015 2016 2017

ΟΤΕ Alternative operators

In m

illion

min

utes

Chart 1.22: OTE’s annual market shares (based on the outgoing traffic)

Chart 1.23: ΟΤΕ's market shares per basic call type (based on traffic)



22

Market review 2017

62.8

%

57.1

%

52.4

%

50.2

%

50.2

%

47.1

%

46.6

%

47.3

%

66.2

%

60.8

%

57.3

%

52.0

%

46.9

%

40.3

%

37.9

%

37.2

%

29.4

%

28.7

%

28.2

%

29.9

%

29.9

%

29.5

%

29.4

%

30.1

%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 2017


61.6%56.2% 51.8% 49.6% 49.1% 45.6% 44.9% 45.4%

12.3%13.0%

14.5% 16.9% 18.6%18.9% 18.1% 17.0%

7.3%9.8% 11.6% 11.6% 11.4% 13.2% 15.9% 16.1%

8.2% 9.2% 9.7% 9.5% 9.8% 13.8% 14.9% 15.4%1.9% 3.8% 6.2% 7.3% 6.7% 5.7% 5.7% 5.6%8.7% 7.9% 6.2% 5.0% 4.5% 2.8% 0.5% 0.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2010 2011 2012 2013 2014 2015 2016 2017


7,637

12,410

8,474

10,951

9,243

10,010

9,379

9,302

8,719

8,467

9,501

8,035

9,043

7,433

8,587

7,230

20,000

15,000

10,000

5,000

0

2010 2011 2012 2013 2014 2015 2016 2017


In m

illion

min

utes

62.8

%

57.1

%

52.4

%

50.2

%

50.2

%

47.1

%

46.6

%

47.3

%

66.2

%

60.8

%

57.3

%

52.0

%

46.9

%

40.3

%

37.9

%

37.2

%

29.4

%

28.7

%

28.2

%

29.9

%

29.9

%

29.5

%

29.4

%

30.1

%

0%

20%

40%

60%

80%

2010 2011 2012 2013 2014 2015 2016 2017


61.6%56.2% 51.8% 49.6% 49.1% 45.6% 44.9% 45.4%

12.3%13.0%

14.5% 16.9% 18.6%18.9% 18.1% 17.0%

7.3%9.8% 11.6% 11.6% 11.4% 13.2% 15.9% 16.1%

8.2% 9.2% 9.7% 9.5% 9.8% 13.8% 14.9% 15.4%1.9% 3.8% 6.2% 7.3% 6.7% 5.7% 5.7% 5.6%8.7% 7.9% 6.2% 5.0% 4.5% 2.8% 0.5% 0.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2010 2011 2012 2013 2014 2015 2016 2017


7,637

12,410

8,474

10,951

9,243

10,010

9,379

9,302

8,719

8,467

9,501

8,035

9,043

7,433

8,587

7,230

20,000

15,000

10,000

5,000

0

2010 2011 2012 2013 2014 2015 2016 2017


In m

illion

min

utes

Chart 1.24: Market shares of the basic call types (based on traffic)

Chart 1.25: Outgoing traffic for OTE and other operators (excl. dial-up)



23

Market review 2017

Retail revenues from telephony and internet services at a fixed location8

In 2017, retail revenues from providing telephony and internet services at a fixed location amounted to 1.41 billion euros, marginally decreased by 0.06% compared to 2016 (Chart 1.26). Despite the fact that the retail revenues from telephony services at a fixed location dropped by 27.4 million euros, i.e. a 2.5% fall compared to last year, the retail internet services climbed up by 8% compared to 2016 and amounted to 357.8 million euros. It should be mentioned that the presented revenues are prior to any returns to third parties and that the telephony services include revenues both from access9 and as well as from all call types10. The average monthly revenue from providing telephony and internet services at a fixed location was 24.70 euros in 2017 compared to 24,75 euros in 2016, while just from telephony services the respective revenue was 18.43 euro (against

18.94 euros in 2016). The average revenue per minute of outgoing traffic to all call types was 0.066 euros increased by 1.54% compared to 2016 (0.065 euro).During the last six years, OTE’s market share on the retail revenues from telephony and internet services at a fixed location remained relatively stable (about 61%) (Chart 1.27). As was the case for the whole market and compared to 2016, the 2.6% decrease of the retail revenues from telephony services at a fixed location was offset by the 7.1% increase of the internet revenues. Table 1.4 presents the market shares of the operators that provide telephony and internet services at a fixed location as of 2017 with WIND climbing up one position (3rd) and consequently FORTHNET dropping to 4th.

1,16

5

1,10

3

1,07

9

1,05

2

292

302

331

358

1,91

6

1,80

8

1,66

0

1,54

2

1,45

6

1,40

5

1,41

1

1,41

0

0

500

1,000

1,500

2,000

2,500

2010 2011 2012 2013 2014 2015 2016 2017

Telephony Internet Telephony and Internet (cumulatively)

In m

illion

eur

os

61.3

%

60.1

%

59.9

%

59.8

%

60.0

%

63.3

%

64.5

%

64.0

%

72.5

%

66.0

%

61.4

%

61.2

%

61.0

%

60.8

%

61.0

%

60.9

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

2010 2011 2012 2013 2014 2015 2016 2017


3.1 3.0 3.1 2.9 3.1 2.8 2.9 2.7 2.8 2.7 2.7 2.6 2.5 2.4 2.6 2.7

2.2 2.22.4

2.1

3.12.9

3.33.1

3.32.9 3.2

2.9 3.02.7

2.9 2.6

0

1

2

3

4

5

6

7

H12010

H22010

H12011

H22011

H12012

H22012

H12013

H22013

H12014

H22014

H12015

H22015

H12016

H22016

H12017

H22017


Ιn b

illion

min

utes

Chart 1.26: Retail revenues from telephony and Internet services at a fixed location


8. It shall be clarified that all the data presented refers to services provided to subscribers; therefore the pre-paid telephony services are exempted. 9. Such as the initial connection/installation fee etc., the monthly rental for accessing telephony services and revenues from additional facilities. 10. It is noted that the presented data and more specifically the breakdown of the revenues among telephony and Internet is based on assumptions made by most of the operators.

24

Market review 2017

1,16

5

1,10

3

1,07

9

1,05

2

292

302

331

358

1,91

6

1,80

8

1,66

0

1,54

2

1,45

6

1,40

5

1,41

1

1,41

0

0

500

1,000

1,500

2,000

2,500

2010 2011 2012 2013 2014 2015 2016 2017


In m

illion

eur

os

61.3

%

60.1

%

59.9

%

59.8

%

60.0

%

63.3

%

64.5

%

64.0

%

72.5

%

66.0

%

61.4

%

61.2

%

61.0

%

60.8

%

61.0

%

60.9

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

2010 2011 2012 2013 2014 2015 2016 2017


3.1 3.0 3.1 2.9 3.1 2.8 2.9 2.7 2.8 2.7 2.7 2.6 2.5 2.4 2.6 2.7

2.2 2.22.4

2.1

3.12.9

3.33.1

3.32.9 3.2

2.9 3.02.7

2.9 2.6

0

1

2

3

4

5

6

7

H12010

H22010

H12011

H22011

H12012

H22012

H12013

H22013

H12014

H22014

H12015

H22015

H12016

H22016

H12017

H22017


Ιn b

illion

min

utes

Source: EETT (based on data provided by ELSTAT)

Chart 1.27: OTE’s market shares (based on the retail revenues from telephony and Internet services at a fixed location)

Dec. 2017

OTE ~61% VODAFONE 10%-15%

WIND 10%-15%

FORTHNET 5%-10% CYTA 5%-10%

Others 0%-5% Source: EETT

Fixed telephony interconnection

By the end of 2017, call termination (Chart 1.28) amounted to 5.34 billion minutes, registering a 3.8% increase compared to 2016 (5.15 billion minutes). During 2012-2016, call termination to the fixed telephony networks of the alternative operators is greater that the traffic terminating to OTE’s

network. In 2017 however, call termination to OTE’s network increased by 7% thus exceeding the respective traffic of the alternative operators and increasing its share on the total call termination. The last three years, termination fees for all fixed operators are symmetrical (Chart 1.29).

Table 1.4: Market shares of operators that provide telephony and Internet services at a fixed location

25

Market review 2017

1,16

5

1,10

3

1,07

9

1,05

2

292

302

331

358

1,91

6

1,80

8

1,66

0

1,54

2

1,45

6

1,40

5

1,41

1

1,41

0

0

500

1,000

1,500

2,000

2,500

2010 2011 2012 2013 2014 2015 2016 2017


In m

illion

eur

os

61.3

%

60.1

%

59.9

%

59.8

%

60.0

%

63.3

%

64.5

%

64.0

%

72.5

%

66.0

%

61.4

%

61.2

%

61.0

%

60.8

%

61.0

%

60.9

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

2010 2011 2012 2013 2014 2015 2016 2017


3.1 3.0 3.1 2.9 3.1 2.8 2.9 2.7 2.8 2.7 2.7 2.6 2.5 2.4 2.6 2.7

2.2 2.22.4

2.1

3.12.9

3.33.1

3.32.9 3.2

2.9 3.02.7

2.9 2.6

0

1

2

3

4

5

6

7

H12010

H22010

H12011

H22011

H12012

H22012

H12013

H22013

H12014

H22014

H12015

H22015

H12016

H22016

H12017

H22017


Ιn b

illion

min

utes

0.52

0.44

0.36

0.19

0.80 0.

84

1.08

0.29

0.65

0.64

0.74

0.24 0.07 0.07 0.06

0.00

0.20

0.40

0.60

0.80

1.00

1.20

2011 2012 2013 2014 2015 2016 2017

In e

uro

cent

s pe

r min

ute

ΟΤΕ Alternative operators Total market

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

Applications Ported numbers

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

20.3

14.8 14.615.2

15.7 15.5 15.415.9 16.2

13.312.3 12.1

12.9 12.5 12.1 12.6 12.5 12.9

0

5

10

15

20

25

31/12/2009 31/12/2010 31/12/2011 31/12/2012 31/12/2013 31/12/2014 31/12/2015 31/12/2016 31/12/2017

Num

ber o

f con

nect

ions

(in

milli

ons)

Total registered connections Active connections

Chart 1.28: Call termination traffic to fixed telephony networks (OTE-alternative operators)

Chart 1.29: Actual interconnection fees



26

Market review 2017

Number portability for fixed telephony

During 2017, 647,178 applications were submitted compared to 560,908 in 2016, registering a considerable increase by 15.4%. Respectively in 2017, 603,699 numbers were ported,

namely a 37.2% increase compared to 2016 (Chart 1.30). That indicates that approximately 93% of the initial port-ability applications were seen through.

1.2.3. Mobile telephony

Connections

At the end of 2017, the total mobile telephony connec-tions11 amounted to 16.2 million having increased by 1.5% compared to 2016 (15.9 million) while the active mobile connections12 registered an even bigger increase (3.2%) (Table 1.5 and Chart 1.31).

Both post-paid and pre-paid connections increased slightly compared to 2016. More analytically, post-paid connections rose to 4.3 million (a 1% increase against 2016) while the registered pre-paid connections amounted to 11.9 million (a 1.6% increase compared to 2016) (Table 1.6 and Chart 1.32). Residential users increased by 1.5% at 14.9 million while business users remain stable over time at about 1.25 million (Table 1.7 and Chart 1.33).

0.52

0.44

0.36

0.19

0.80 0.

84

1.08

0.29

0.65

0.64

0.74

0.24 0.07 0.07 0.06

0.00

0.20

0.40

0.60

0.80

1.00

1.20

2011 2012 2013 2014 2015 2016 2017

In e

uro

cent

s pe

r min

ute


0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

20.3

14.8 14.615.2

15.7 15.5 15.415.9 16.2

13.312.3 12.1

12.9 12.5 12.1 12.6 12.5 12.9

0

5

10

15

20

25

31/12/2009 31/12/2010 31/12/2011 31/12/2012 31/12/2013 31/12/2014 31/12/2015 31/12/2016 31/12/2017

Num

ber o

f con

nect

ions

(in

milli

ons)


Chart 1.30: Number portability for fixed telephony

Source: EETT

11. The term used is “connection” or “subscription” instead of “subscriber”. It is not the number of subscribers as individuals or legal entities that is recorded, but the total connections/subscriptions, as one subscriber may possibly have one or more subscriptions / connections. 12. “Active connections” or “active subscriptions” are intended as connections/subscriptions that have generated retail or wholesale revenue within the last quarter.

27

Market review 2017

MTOs’ market shares over the total mobile connections var-ied enough through 2017. The market shares of COSMOTE and WIND increased to 46.3% and 22.4% respectively, com-pared to 45.6% and 18.7% at the end of 2016. VODAFONE’s market share dropped to 30.9% from 35.3% in 2016 (Table 1.8 and Chart 1.34). Now as far as the active connections13 are concerned, COSMOTE’s share is in the range of [45%-

55%] followed by VODAFONE [25%-35%] (Table 1.9).The penetration rate of active mobile connections on Greece’s population stood at 120% at the end of 2017 improved by 3.3% compared to 2016 (116%) while the respective rate of total mobile connections was 150% (versus 148% in 2016) (Table 1.10).

Table 1.5: Total and active mobile telephony connections (excl. datacards)

Connec-tions

Dec. 2007

Dec. 2008

Dec. 2009

Dec. 2010

Dec. 2011

Dec. 2012

Dec. 2013

Dec. 2014

Dec. 2015

Dec. 2016

Dec.2017

Registered 16,226,675 18,918,092 20,298,102 14,815,705 14,557,672 15,151,742 15,722,476 15,473,683 15,353,553 15,934,294 16,167,273

Active 12,294,912 13,799,340 13,295,093 12,292,716 12,127,985 12,897,306 12,518,645 12,144,598 12,566,650 12,538,927 12,937,106

Source: EETT (based on data provided by the MTOs)

13. The number of active connections and the resulting market shares are confidential data and thus presented as ranges.

0.52

0.44

0.36

0.19

0.80 0.

84

1.08

0.29

0.65

0.64

0.74

0.24 0.07 0.07 0.06

0.00

0.20

0.40

0.60

0.80

1.00

1.20

2011 2012 2013 2014 2015 2016 2017

In e

uro

cent

s pe

r min

ute


0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

20.3

14.8 14.615.2

15.7 15.5 15.415.9 16.2

13.312.3 12.1

12.9 12.5 12.1 12.6 12.5 12.9

0

5

10

15

20

25

31/12/2009 31/12/2010 31/12/2011 31/12/2012 31/12/2013 31/12/2014 31/12/2015 31/12/2016 31/12/2017

Num

ber o

f con

nect

ions

(in

milli

ons)


Chart 1.31: Connections/subscriptions of mobile telephony (2009-2017)


28

Market review 2017

Table 1.6: Total post-paid and pre-paid connections

Table 1.7: Total connections for residential and business post-paid and pre-paid users

ConnectionsDec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

Post-paid 4,583,091 4,509,815 4,375,606 4,381,879 4,278,843 4,216,579 4,211,675 4,219,022 4,261,140

Pre-paid (registered)

15,715,011 10,305,890 10,182,066 10,769,863 11,443,633 11,257,104 11,141,878 11,715,272 11,906,133

ConnectionsDec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

Residential 18,906,617 13,436,394 13,233,823 13,876,910 14,497,186 14,254,880 14,118,156 14,682,583 14,902,753

Business 1,391,485 1,379,311 1,323,849 1,274,537 1,225,290 1,218,803 1,235,397 1,251,711 1,264,520



52.4% 52.2% 48.9% 45.7% 44.5% 45.2% 45.6%

25.9% 26.3% 27.1% 28.8% 30.4%35.1% 35.3%

21.7% 21.4% 24.0% 25.5% 25.0% 19.5% 18.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2010 2011 2012 2013 2014 2015 2016 2017

COSMOTE VODAFONE WIND CYTA

44.5%

31.2%

24.3%

46.3%

30.9%

22.4%

10.3 10.2 10.8 11.4 11.3 11.1 11.7

4.5 4.44.4

4.3 4.2 4.24.2

0

2

4

6

8

10

12

14

16

18

20

22

2009 2010 2011 2012 2013 2014 2015 2016 2017

Pre-paid registered Post-paid

Num

ber o

f con

nect

ions

(in

milli

ons)

15.7

4.6

4.3

11.9

18.9

13.4 13.2 13.9 14.5 14.3 14.1 14.7 14.9

1.4

1.4 1.3 1.3 1.2 1.2 1.2 1.3 1.3

0.0

5.0

10.0

15.0

20.0

25.0

2009 2010 2011 2012 2013 2014 2015 2016 2017

In m

illion

s

Residential users Business users

Chart 1.32: Progress of mobile telephony connections (pre-paid and post-paid)


29

Market review 2017

52.4% 52.2% 48.9% 45.7% 44.5% 45.2% 45.6%

25.9% 26.3% 27.1% 28.8% 30.4%35.1% 35.3%

21.7% 21.4% 24.0% 25.5% 25.0% 19.5% 18.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2010 2011 2012 2013 2014 2015 2016 2017


44.5%

31.2%

24.3%

46.3%

30.9%

22.4%

10.3 10.2 10.8 11.4 11.3 11.1 11.7

4.5 4.44.4

4.3 4.2 4.24.2

0

2

4

6

8

10

12

14

16

18

20

22

2009 2010 2011 2012 2013 2014 2015 2016 2017


Num

ber o

f con

nect

ions

(in

milli

ons)

15.7

4.6

4.3

11.9

18.9

13.4 13.2 13.9 14.5 14.3 14.1 14.7 14.9

1.4

1.4 1.3 1.3 1.2 1.2 1.2 1.3 1.3

0.0

5.0

10.0

15.0

20.0

25.0

2009 2010 2011 2012 2013 2014 2015 2016 2017

In m

illion

s


52.4% 52.2% 48.9% 45.7% 44.5% 45.2% 45.6%

25.9% 26.3% 27.1% 28.8% 30.4%35.1% 35.3%

21.7% 21.4% 24.0% 25.5% 25.0% 19.5% 18.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2010 2011 2012 2013 2014 2015 2016 2017


44.5%

31.2%

24.3%

46.3%

30.9%

22.4%

10.3 10.2 10.8 11.4 11.3 11.1 11.7

4.5 4.44.4

4.3 4.2 4.24.2

0

2

4

6

8

10

12

14

16

18

20

22

2009 2010 2011 2012 2013 2014 2015 2016 2017


Num

ber o

f con

nect

ions

(in

milli

ons)

15.7

4.6

4.3

11.9

18.9

13.4 13.2 13.9 14.5 14.3 14.1 14.7 14.9

1.4

1.4 1.3 1.3 1.2 1.2 1.2 1.3 1.3

0.0

5.0

10.0

15.0

20.0

25.0

2009 2010 2011 2012 2013 2014 2015 2016 2017

In m

illion

s


Chart 1.33: Progress of mobile telephony connections (residential-business)

Chart 1.34: MTOs’ market shares over the number of total mobile connections (2009-2017)



30

Market review 2017

Table 1.8: MTOs’ market shares over the registered connections (2009-2017)

Table 1.9: MTOs’ market shares over the active connections (2009-2017)

Table 1.10: Penetration rate of connections on the population (2009-2017)

Dec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

COSMOTE 44.5% 52.4% 52.2% 48.9% 45.7% 44.5% 45.2% 45.6% 46.3%

CYTA 0.0% 0.0% 0.0% 0.0% 0.0% 0.1% 0.2% 0.3% 0.4%

VODAFONE 31.2% 25.9% 26.3% 27.1% 28.8% 30.4% 35.1% 35.3% 30.9%

WIND 24.3% 21.7% 21.4% 24.0% 25.5% 25.0% 19.5% 18.7% 22.4%

Dec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

COSMOTE 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55%

CYTA - - - - - 0%-5% 0%-5% 0%-5% 0%-5%

VODAFONE 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35%

WIND 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25%

Penetration rateDec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

Registered 183% 133% 131% 137% 143% 142% 141% 148% 150%

Active 120% 111% 109% 116% 114% 111% 116% 116% 120%




31

Market review 2017

The use of mobile telephony networks

The use of mobile telephony networks was mainly character-ized by the small increase of the domestic voice minutes, the considerable drop of the SMS volume and the spectacular increase of data services.

Voice calls

• In 2017, the volume of voice calls amounted to 26.7 billion minutes, increased by 2% compared to 2016 (26.2 billion minutes) (Chart 1.35).

• The biggest part of this volume was the on-net mobile traffic that represented 59% of the total voice call volume compared to 62% in 2016, thus having dropped from 16.3 to 15.8 billion minutes.

• The off-net mobile traffic moved upwards registering an 11.9% increase compared to 2016 (from 7 to 7.9 billion minutes). Similarly, mobile calls to fixed numbers climbed up by 6.3% (from 2.3 to 2.4 billion minutes).

• International calls were also increased by 7.3% (Chart 1.37). Chart 1.38 demonstrates the volume of voice calls per user category. Pre-paid users are steadily at the top with 47.2% of total calls, followed by post-paid residential users with 37.1% and post-paid business users with 15.7%. Based on the actual traffic, the average monthly call duration for a residential post-paid user was 244 minutes to mobiles (ver-sus 246 minutes in 2016) and 27 minutes to fixed numbers; for a business user was 286 minutes to mobiles (versus 277 minutes in 2016) and 90 minutes to fixed numbers (against 86 minutes in 2016) and finally a pre-paid user talked 109 minutes on average per month to mobiles (112 minutes in 2016) and 8 minutes to fixed numbers.

Short Text Messages (SMS)

• The total number of SMS registered –yet again - a 20.6% decrease (2.4 compared to 3 billion in 2016) (Chart 1.39).

• The majority of SMS in 2017 were on-net (56.8% com-pared to 63.2% in 2016), while the number of the off-net SMS exhibits a continuous growth.

• SMS from pre-paid users recorded the biggest drop by 33% amounting to 0.9 billion in 2017 compared to 1.4 billion in 2016 (Chart 1.40).

• A residential post-paid user sent 31 SMS on average per month (versus 36 το 2016), followed by a business user with 23 SMS and lastly a pre-paid user with 9 SMS (against 14 in 2016).

Multimedia Message Services (MMS)

• The number of MMS dropped by 17.3% reaching 11.1 mil-lion at the end of 2017 compared to 13.5 million in 2016 (Chart 1.41).

Data services14

• In 2017, data services via mobile telephony networks in-creased impressively by 108% reaching 98 billion (Chart 1.42).

• The majority of data was transferred via mobile phones (88%) while the remaining 12% was transferred via other portable devices using datacards.

• During 2017, all users almost doubled their use of data. A residential post-paid subscriber used 899 MB on average per month (versus 491 in 2016), followed by a business user with 630 MB (against 393 MB in 2016) and lastly a pre-paid user with 538 ΜΒ (against 238 MB in 2016).

14. It should be mentioned that up till 2012 reporting data use either via a mobile phone or datacards separately was not feasible.

32

Market review 2017

22.8

27.9 28.727.2 27.2 27.6 27.0 26.8 27.5

0

5

10

15

20

25

30

35

In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

15.7

19.821.1

19.9 19.318.3

16.715.8 15.3

4.8 4.2 3.7 3.44.1

5.36.3

7.38.0

2.6 2.4 2.2 2.1 2.1 2.3 2.3 2.3 2.40.9 0.8 1.0 1.3 1.2 1.1 0.5 0.3 0.4

0

5

10

15

20

25

On-net mobile calls Off-net mobile calls

Mobile to fixed calls International calls

2009 2010 2011 2012 2013 2014 2015 2016 2017

In b

illion

min

utes

65%73% 75% 75% 72% 68% 65% 62% 59%

20%15% 13% 13% 15% 20% 25% 28% 31%

11% 9% 8% 8% 8% 8% 9% 9% 9%4% 3% 3% 5% 4% 4%

2% 1% 2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2010 2011 2012 2013 2014 2015 2016 2017



22.8

27.9 28.727.2 27.2 27.6 27.0 26.8 27.5

0

5

10

15

20

25

30

35

In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

15.7

19.821.1

19.9 19.318.3

16.715.8 15.3

4.8 4.2 3.7 3.44.1

5.36.3

7.38.0

2.6 2.4 2.2 2.1 2.1 2.3 2.3 2.3 2.40.9 0.8 1.0 1.3 1.2 1.1 0.5 0.3 0.4

0

5

10

15

20

25



2009 2010 2011 2012 2013 2014 2015 2016 2017

In b

illion

min

utes

65%73% 75% 75% 72% 68% 65% 62% 59%

20%15% 13% 13% 15% 20% 25% 28% 31%

11% 9% 8% 8% 8% 8% 9% 9% 9%4% 3% 3% 5% 4% 4%

2% 1% 2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2010 2011 2012 2013 2014 2015 2016 2017



Chart 1.35: Voice calls originating from mobile

Chart 1.36: Voice calls per category



33

Market review 2017

22.8

27.9 28.727.2 27.2 27.6 27.0 26.8 27.5

0

5

10

15

20

25

30

35

In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

15.7

19.821.1

19.9 19.318.3

16.715.8 15.3

4.8 4.2 3.7 3.44.1

5.36.3

7.38.0

2.6 2.4 2.2 2.1 2.1 2.3 2.3 2.3 2.40.9 0.8 1.0 1.3 1.2 1.1 0.5 0.3 0.4

0

5

10

15

20

25



2009 2010 2011 2012 2013 2014 2015 2016 2017

In b

illion

min

utes

65%73% 75% 75% 72% 68% 65% 62% 59%

20%15% 13% 13% 15% 20% 25% 28% 31%

11% 9% 8% 8% 8% 8% 9% 9% 9%4% 3% 3% 5% 4% 4%

2% 1% 2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2010 2011 2012 2013 2014 2015 2016 2017



7.9 8.2 9.1 9.8 10.1 10.3 10.1 10.1 10.2

4.1 4.03.9

3.8 3.9 4.0 4.0 4.1 4.3

12.5

15.615.7 13.6 13.3 13.3 12.8 12.5 13.0

0

5

10

15

20

25

30

35

Post-paid - residential users Post-paid - business users Pre-paid users

In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

7.8

9.8

8.5

7.3

5.9

4.5

3.73.0

2.4

0

2

4

6

8

10

12

In b

illion

s SM

S

2009 2010 2011 2012 2013 2014 2015 2016 2017

1.0 1.1 1.3 1.6 1.7 1.6 1.4 1.3 1.10.4 0.3 0.3

0.3 0.3 0.3 0.3 0.3 0.3

6.4

8.46.9

5.33.9

2.62.0

1.40.9

0

2

4

6

8

10

12

In b

illion

s SM

S


2009 2010 2011 2012 2013 2014 2015 2016 2017

Chart 1.37: Voice calls per category (% of the total)

Chart 1.38: Voice calls per user category



34

Market review 2017

7.9 8.2 9.1 9.8 10.1 10.3 10.1 10.1 10.2

4.1 4.03.9

3.8 3.9 4.0 4.0 4.1 4.3

12.5

15.615.7 13.6 13.3 13.3 12.8 12.5 13.0

0

5

10

15

20

25

30

35


In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

7.8

9.8

8.5

7.3

5.9

4.5

3.73.0

2.4

0

2

4

6

8

10

12

In b

illion

s SM

S

2009 2010 2011 2012 2013 2014 2015 2016 2017

1.0 1.1 1.3 1.6 1.7 1.6 1.4 1.3 1.10.4 0.3 0.3

0.3 0.3 0.3 0.3 0.3 0.3

6.4

8.46.9

5.33.9

2.62.0

1.40.9

0

2

4

6

8

10

12

In b

illion

s SM

S


2009 2010 2011 2012 2013 2014 2015 2016 2017

7.9 8.2 9.1 9.8 10.1 10.3 10.1 10.1 10.2

4.1 4.03.9

3.8 3.9 4.0 4.0 4.1 4.3

12.5

15.615.7 13.6 13.3 13.3 12.8 12.5 13.0

0

5

10

15

20

25

30

35


In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

7.8

9.8

8.5

7.3

5.9

4.5

3.73.0

2.4

0

2

4

6

8

10

12

In b

illion

s SM

S

2009 2010 2011 2012 2013 2014 2015 2016 2017

1.0 1.1 1.3 1.6 1.7 1.6 1.4 1.3 1.10.4 0.3 0.3

0.3 0.3 0.3 0.3 0.3 0.3

6.4

8.46.9

5.33.9

2.62.0

1.40.9

0

2

4

6

8

10

12

In b

illion

s SM

S


2009 2010 2011 2012 2013 2014 2015 2016 2017

Chart 1.39: Total number of SMS (2009-2017)

Chart 1.40: SMS per user category



35

Market review 2017

1.61.4

1.2 1.1 1.0 0.9 0.8 0.8 0.8

0.6

0.6

0.50.5

0.40.4 0.4 0.4 0.4

0.8

0.6

0.60.6

0.50.5 0.5 0.4 0.4

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5


2009 2010 2011 2012 2013 2014 2015 2016 2017

In b

illion

eur

os

4.2 7.7 9.4 10.85.9

12.6

26.1

38.5

85.9

8.8

8.6

9.9

8.4

11.6

0

20

40

60

80

100

120

In b

illion

MB

Via mobile phone Via datacards

2009 2010 2011 2012 2013 2014 2015 2016 2017

29.329.0

24.9

20.316.8 14.9

15.9

13.5

11.2

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

In m

illion

2009 2010 2011 2012 2013 2014 2015 2016 2017

1.61.4

1.2 1.1 1.0 0.9 0.8 0.8 0.8

0.6

0.6

0.50.5

0.40.4 0.4 0.4 0.4

0.8

0.6

0.60.6

0.50.5 0.5 0.4 0.4

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5


2009 2010 2011 2012 2013 2014 2015 2016 2017

In b

illion

eur

os

4.2 7.7 9.4 10.85.9

12.6

26.1

38.5

85.9

8.8

8.6

9.9

8.4

11.6

0

20

40

60

80

100

120

In b

illion

MB


2009 2010 2011 2012 2013 2014 2015 2016 2017

29.329.0

24.9

20.316.8 14.9

15.9

13.5

11.2

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

In m

illion

2009 2010 2011 2012 2013 2014 2015 2016 2017

Chart 1.41: Total number of MMS

Chart 1.42: Total number (MB) of data services via mobile phone and datacards



36

Market review 2017

Mobile telephony retail revenues

In 2017, mobile telephony retail revenues15 (post-paid and pre-paid) increased marginally by 0.1% amounting to 1.6 billion euros (Chart 1.43). Tables 1.11-1.13 present market shares based on the MTOs’ retail revenues16 aggregately and per user category (post-paid and pre-paid). The revenues from post-paid residential users dropped by 1.3%,

whereas the revenues from business and pre-paid users increased by 2.4% και 0.8% respectively. The majority of the mobile telephony retail revenues (70.8%) stemmed from voice calls (Chart 1.44). The average annual revenue per post-paid and pre-paid user was 278 euros (drop by 0.6%) and 53 euros (drop by 1%) respectively (Chart 1.45).

1.61.4

1.2 1.1 1.0 0.9 0.8 0.8 0.8

0.6

0.6

0.50.5

0.40.4 0.4 0.4 0.4

0.8

0.6

0.60.6

0.50.5 0.5 0.4 0.4

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5


2009 2010 2011 2012 2013 2014 2015 2016 2017

In b

illion

eur

os

4.2 7.7 9.4 10.85.9

12.6

26.1

38.5

85.9

8.8

8.6

9.9

8.4

11.6

0

20

40

60

80

100

120

In b

illion

MB


2009 2010 2011 2012 2013 2014 2015 2016 2017

29.329.0

24.9

20.316.8 14.9

15.9

13.5

11.2

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

In m

illion

2009 2010 2011 2012 2013 2014 2015 2016 2017

Chart 1.43: Retail revenues from mobile telephony users


15. Revenues from the sale of handsets, wholesale or other services are not included. 16. Retail revenues and the resulting market shares are confidential data and thus presented as ranges.

37

Market review 2017

Table 1.11: MTOs’ shares over the retail revenues (2009-2017)

Table 1.12: MTOs’ shares over the post-paid retail revenues (2009-2017)

Table 1.13: MTOs’ shares over the pre-paid retail revenues (2009-2017)

Dec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

COSMOTE 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55%

CYTA - - - - - 0%-5% 0%-5% 0%-5% 0%-5%

VODAFONE 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35%

WIND 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25%

Dec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

COSMOTE 35%-45% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55% 45%-55%

CYTA - - - - - 0%-5% 0%-5% 0%-5% 0%-5%

VODAFONE 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35% 25%-35%

WIND 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25%

Dec.2009

Dec.2010

Dec.2011

Dec.2012

Dec.2013

Dec.2014

Dec.2015

Dec.2016

Dec.2017

COSMOTE 45%-55% 55%-65% 55%-65% 55%-65% 55%-65% 55%-65% 55%-65% 55%-65% 45%-55%

CYTA - - - - - 0%-5% 0%-5% 0%-5% 0%-5%

VODAFONE 25%-35% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 25%-35% 25%-35% 25%-35%

WIND 25%-35% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25% 15%-25%




38

Market review 2017

Chart 1.44: Retail revenue from mobile telephony services (2017)


Data excluding datacards

SMS

Voice calls

Other data services

Μ2Μ

ΜΜS

Data via datacards

0.5%

70.8%

7.1%

0.0%

3.0%

18.2%

0.2%7.

2

6.3

5.7

5.4

6.1

7.7

8.8

9.4 10

.2

7.3

6.6

5.9

5.5

6.2

7.6

8.7

9.4

10.4

0.5

0.5

0.5

0.4

0.4

0.6

0.7

0.5

0.6

0.9

0.8

1.0

1.3

1.2

1.1

0.8

0.6

0.6

0.0

2.0

4.0

6.0

8.0

10.0

12.0

In b

illion

min

utes

National incoming National outgoing International incoming International outgoing

2009 2010 2011 2012 2013 2014 2015 2016 2017

82 7461 59 55 53 53

379

353

316297

285 280 278

0

50

100

150

200

250

300

350

400

In e

uros

Pre-paid Post-paid

2011 2012 2013 2014 2015 2016 2017

15.7

19.821.1

19.919.3

18.3

16.716.0

15.3

50%

58%62% 61%

58%

52%

47%45% 41%

0%

10%

20%

30%

40%

50%

60%

70%

0.0

5.0

10.0

15.0

20.0

25.0

On-net traffic Percentage over the total interconnection traffic

In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

Chart 1.45: Average annual revenue per mobile telephony connection


39

Market review 2017

Mobile telephony interconnection

The interconnection traffic for MTOs in 2017 increased, as shown in Chart 1.46, which presents the national and international interconnection traffic (incoming and outgoing) for the three MTOs and one Mobile Virtual Network Operator (MVNO). Compared to 2016, the overall increase was 9%, namely a total annual rise of approximately 1.8 billion minutes. Both national outgoing and international incoming traffic were significantly increased by 10% and 8% respectively. Chart 1.47 demonstrates the on-net traffic for the three MTOs and the MVNO, which in 2017 amounted to 15.3 billion minutes, having dropped again by 4% compared to 2016 (about 644 million minutes), thus accounting for 41% of the total interconnection traffic (that includes both incoming and outgoing traffic). At the same time, the national traffic terminating to mobile networks has been more or less relatively stable over the last five years. In 2017, in particular, national calls to mobile

phones increased marginally by 0.4%, amounting to 25,495 million minutes compared to 25,383 million minutes in 2016, since, as it has been already mentioned, the 4% drop in on-net traffic was partially offset by the 11% increase mainly of the off-net mobile incoming traffic (Chart 1.48). In 2017, the revenues from the national incoming traffic to mobile networks increased by 4% compared to last year, reaching 105.9 against 102.3 million euros in 2016, due to the aforementioned increase of the off-net mobile incoming traffic (Chart 1.49). The gradual reduction of the termination fees and the reinforcement of the on-net traffic had resulted in a 73% cumulative drop compared to 2010. During the last years, this trend, however, seems to be reversible taking into account on the one hand the upward trend of both the off-net mobile incoming traffic and its respective revenues and the volume drop of the on-net traffic on the other. At the same time and as of 1st January 2018, the termination fees to mobile telephony networks stand at 0.958 eurocents per traffic minute (Chart 1.50).

7.2

6.3

5.7

5.4

6.1

7.7

8.8

9.4 10

.2

7.3

6.6

5.9

5.5

6.2

7.6

8.7

9.4

10.4

0.5

0.5

0.5

0.4

0.4

0.6

0.7

0.5

0.6

0.9

0.8

1.0

1.3

1.2

1.1

0.8

0.6

0.6

0.0

2.0

4.0

6.0

8.0

10.0

12.0

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

82 7461 59 55 53 53

379

353

316297

285 280 278

0

50

100

150

200

250

300

350

400

In e

uros

Pre-paid Post-paid

2011 2012 2013 2014 2015 2016 2017

15.7

19.821.1

19.919.3

18.3

16.716.0

15.3

50%

58%62% 61%

58%

52%

47%45% 41%

0%

10%

20%

30%

40%

50%

60%

70%

0.0

5.0

10.0

15.0

20.0

25.0


In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

Chart 1.46: MTOs’ interconnection traffic

Source: EETT (on data provided by the MTOs)

40

Market review 2017

7.2

6.3

5.7

5.4

6.1

7.7

8.8

9.4 10

.2

7.3

6.6

5.9

5.5

6.2

7.6

8.7

9.4

10.4

0.5

0.5

0.5

0.4

0.4

0.6

0.7

0.5

0.6

0.9

0.8

1.0

1.3

1.2

1.1

0.8

0.6

0.6

0.0

2.0

4.0

6.0

8.0

10.0

12.0

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

82 7461 59 55 53 53

379

353

316297

285 280 278

0

50

100

150

200

250

300

350

400

In e

uros

Pre-paid Post-paid

2011 2012 2013 2014 2015 2016 2017

15.7

19.821.1

19.919.3

18.3

16.716.0

15.3

50%

58%62% 61%

58%

52%

47%45% 41%

0%

10%

20%

30%

40%

50%

60%

70%

0.0

5.0

10.0

15.0

20.0

25.0


In b

illion

min

utes

2009 2010 2011 2012 2013 2014 2015 2016 2017

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

10

15

20

25

30

In b

illion

min

utes

On-net National incoming from mobile networks National incoming from fixed networks

2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

8

10

12

14

16

In m

illion

s

Fixed telephony Mobile telephony

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s

Fixed telephony call volumes Mobile telephony call volumes

201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%

Fixed telephony market share Mobile telephony market share

201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

1,800,000

2,100,000

2,400,000

2,700,000

3,000,000

3,300,000

3,600,000

3,900,000

4,200,000

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

Chart 1.47: MTOs’ on-net traffic

Chart 1.48: Voice calls terminating to mobile phones in Greece



41

Market review 2017

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

10

15

20

25

30

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

8

10

12

14

16

In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

1,800,000

2,100,000

2,400,000

2,700,000

3,000,000

3,300,000

3,600,000

3,900,000

4,200,000

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

10

15

20

25

30

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

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1,000,000

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1,400,000

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201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

8

10

12

14

16

In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

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4,200,000

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

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Dec

-201

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-201

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Dec

-201

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Dec

-201

7

Chart 1.50: Mobile call termination fees reduction

Chart 1.49: Revenues from fixed and mobile voice calls termination to mobiles in Greece


Source: EETT

42

Market review 2017

Number portability in mobile telephony

During 2017, 500,668 applications for porting mobile numbers were submitted compared to 650,652 in 2016, registering a 23.1% decrease compared to last year. For

the same period, 314,845 numbers were ported, namely a 21.2% drop compared to 2016 (Chart 1.51). That indicates that approximately 63% of the initial portability applications were seen through.

1.2.4. Comparison between fixed and mobile telephony

Fixed telephony connections amounted to 4.8 million in 2017 registering a marginal increase (0.2%) whilst active mobile connections/subscriptions increased by 3.2% reach-ing 12.9 million. Fixed telephony connections correspond to slightly more than 1/3 of the respective ones in mobile telephony (Chart 1.52).Chart 1.53 shows the progress of the fixed and mobile retail revenues for the period 2011-2017. After six declining years, mobile telephony retail revenues increased marginally by 0.1% compared to 2016 reaching 1.6 billion euros whereas fixed telephony retail revenues amounted to 1.4 billion euros having decreased by 0.1%. It should be mentioned that the mobile telephony revenues refer only to voice and

data (SMS, MMS, Data) (excluding revenues from handsets and other services), while the fixed telephony revenues are presented aggregately for the period 2011-2013 and as of 2014 pertain to voice and internet retail revenues.Mobile telephony calls rose by 2% compared to 2016 and currently account for 63% of the total traffic against 62% in 2016. On the contrary, fixed telephony calls kept on de-clining with an additional 4% drop and amounted to 15.5 billion minutes in 2017 versus 16.2 billion minutes in 2016 due to the considerable reduction of national outgoing calls to fixed numbers by 600 million minutes. The progress of traffic volumes from fixed and mobile phones along with the respective market shares are presented in Charts 1.54 και 1.55, taking into account the national fixed calls, calls to mobiles, as well as international calls.

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

10

15

20

25

30

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

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1,000,000

1,200,000

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201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

8

10

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14

16

In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

1,800,000

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3,600,000

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Dec

-200

7

Dec

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Dec

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Dec

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Dec

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1

Dec

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Dec

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3

Dec

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Dec

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5

Dec

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6

Dec

-201

7

Chart 1.51: Number portability for mobile telephony

Source: EETT

43

Market review 2017

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

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15

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25

30

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

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201020092007 2008 2011 2012 2013 2014 2015 2016 2017

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2

4

6

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10

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16

In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

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1,200,000

1,500,000

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Dec

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393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

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In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

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In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

600,000

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201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

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In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

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2,100,000

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Dec

-200

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Dec

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Dec

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Dec

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0

Dec

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Dec

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Dec

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Dec

-201

7

Chart 1.52: Connections/subscriptions of fixed and mobile telephony

Chart 1.53: Revenues from fixed and mobile telephony



44

Market review 2017

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

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In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

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201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

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In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

1,800,000

2,100,000

2,400,000

2,700,000

3,000,000

3,300,000

3,600,000

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4,200,000

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

10

15

20

25

30

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

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1,800,000


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

8

10

12

14

16

In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

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2,100,000

2,400,000

2,700,000

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Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

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-201

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Dec

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4

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5

Dec

-201

6

Dec

-201

7

Chart 1.54: Call volumes from fixed and mobile phones

Chart 1.55: Fixed and mobile telephony market shares



45

Market review 2017

1.2.5. Broadband

Fixed broadband

By the end of 2017, broadband connections reached 3,795,410 compared to 3,616,705 at the end of 2016, reg-istering an annual increase of 4.9% (Chart 1.56), which is lower than that of last year’s (5.2%). LLU continued to increase during 2017 (Chart 1.57), reach-ing 2,116,007 at the end of the year compared to 2,085,248 at the end of 2016 (increase by 1.5% against 1.9% in 2016)17. This increase is entirely attributed to the full LLU lines which amounted to 2,107,510 by the end of the year versus 2,081,058 at the end 2016 (a 1.3% increase), as op-posed to the shared LLU lines, whose number continued to drop (3,296 lines at the end of the year against 4,190 at the end 2016). Furthermore, full access sub-loops lines18 eached 5,201, with their biggest part (about 4/5 of the total) being available for rolling out broadband infrastructure in rural areas and the remaining is supplied to operators for devel-oping next generation access networks (NGA).Nowadays, most of the operators’ broadband lines, ex-cluding OTE, are LLU lines. VDSL lines at the end of 2017 reached 460,652, compared to 273,165 in December 2016 (annual increase of 68.6%), making up 12.1% of total broad-band lines. Their penetration in the population remained low (4.3% against 2.5% at the end of 2016) (Chart 1.58).The individual shares of broadband lines per technology were as follows: • The xDSL access lines’ share via LLU reached 51.38% at

the end of 2017 compared to 53.36% in 2016 (Chart 1.59). • The share of OTE’s xDSL retail lines on the total broad-

band lines increased to 46.01% (1,746,102 lines) compared to 44.96% at the end of 2016 (1,626,006 lines). From the total number of OTE’s xDSL lines, 350,091 were VDSL lines.

• The ADSL lines, that the alternative operators are get-ting from OTE for rendering broadband access services, increased to 86,124 lines (2.27% on the total broadband lines) compared to 48,407 in December 2016, due to the increase of wholesale broadband lines via VDSL lines (75,626 against 37,995 in December 2016).

• The lines of other technologies remained at very low levels with a percentage estimated at 0.34%.

• The vast majority of the total broadband lines (over 92%) corresponds to nominal speeds above 10Mbps and a 12.3% corresponds to speeds above 30Mbps (versus 7.6% at the end of 2016) (Charts 1.61 and 1.62).

• The average nominal speed of ADSL lines(both retail, which are sold by OTE to its retail customers, and whole-sale, which are supplied by OTE to operators in order to provide broadband access to their retail customers) reached 25Mbps (compared to approximately 22Mbps in December 2016), as a result of the increase of VDSL lines volume(Chart 1.63).

• The internet traffic of the fixed broadband access users during 2017 reached an average of 0.70 TB per subscriber (versus 0.46 TB per subscriber in 2016).

• As far as the fixed broadband access providers’ shares are concerned, COSMOTE is ahead [45%-55%] followed by VODAFONE [15%-25%] (Table 1.14).

17. The access lines via LLU are a superset of broadband lines via LLU, since they also include telephony only lines. 18. Local Sub-loop: the section of local loop that connects the termination point of OTE’s network at the subscriber’s premises to the Local Distribution Frame (LDF or Optical Network Unit-ONU).

46

Market review 2017

393.8

280.7223.6

78.7 92.2 98.1 102.3 105.9

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

In m

illion

eur

os

2010 2011 2012 2013 2014 2015 2016 2017

7.86

6.24

4.95 4.95

3.6

2.3

1.27 1.17 1.10 1.08 1.07 0.96

0

1

2

3

4

5

6

7

8

9

20102009 2011 2012 2012' 2012'' 2013 2014 2015 2016 2017 2018

In e

uroc

ents

per

traffi

c m

inut

e

15.7

19.8 21.1 19.9 19.3 18.316.7 16.0 15.3

4.8

4.23.7

3.4 4.1 5.36.3 7.1 7.9

2.4

2.12.0

2.0 2.0 2.3 2.4 2.3 2.3

0

5

10

15

20

25

30

In b

illion

min

utes


2009 2010 2011 2012 2013 2014 2015 2016 2017

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

0

2

4

6

8

10

12

14

16

In m

illion

s


2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.81.7

1.51.5 1.4 1.4 1.4

2.32.1

1.91.7

1.7 1.6 1.6

0.0

0.5

1.0

1.5

2.0

2.5

In b

illion

s


2011 2012 2013 2014 2015 2016 2017

20.0 19.9 20.019.6

19.1 18.918.3

16.9 17.2 16.215.5

16.9

20.9

23.6

27.0 28.026.6 26.6

27.026.4 26.2

26.7

0

5

10

15

20

25

30

In b

illion

s


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

54%

48.8%46%

42% 41% 42% 41%38% 39% 38%

37%

46%

51.2%54%

58%59%

58% 59% 62% 61% 62% 63%

0%

10%

20%

30%

40%

50%

60%

70%


201020092007 2008 2011 2012 2013 2014 2015 2016 2017

1,01

7,47

5

1,50

6,61

4

1,91

6,63

0

2,25

2,65

3

2,46

4,28

2

2,68

9,42

8

2,91

3,19

1

3,15

6,07

1

3,43

9,03

4

3,61

6,70

5

3,79

5,41

0

0

300,000

600,000

900,000

1,200,000

1,500,000

1,800,000

2,100,000

2,400,000

2,700,000

3,000,000

3,300,000

3,600,000

3,900,000

4,200,000

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

Chart 1.56: Progress of broadband lines


12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds

Full access LLU lines Shared access LLU lines Full access Sub-loop lines

7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

enta

ge o

f VD

SL li

nes

on th

e to

tal b

road

band

line

s

Tota

l VD

SL li

nes

(in th

ousa

nds)

Total VDSL lines Percentage of VDSL lines on the total broadband lines

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s

OTE xDSL lines xDSL lines via LLUAlternative operators’ xDSL lines via ADSL Other technology lines

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

2 Mbps 2-10 Mbps 10-30 Mbps 30 Mbps

2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

24

26

Mbp

s

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

Datacards Add-on or Bundle (single fee) Mobile telephony basic program including Internet access (charge per unit)

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017

3G traffic 4G traffic

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

3G mobile network coverage (% on the population) 4G mobile network coverage (% on the population)

68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds

IPTV Satellite Pay TV total number of subscribers

Chart 1.57: Progress of LLU lines


47

Market review 2017

12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

enta

ge o

f VD

SL li

nes

on th

e to

tal b

road

band

line

s

Tota

l VD

SL li

nes

(in th

ousa

nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

24

26

Mbp

s

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


Chart 1.58: Progress of VDSL lines


Chart 1.59: Breakdown of broadband lines per technology (December 2017)


OTE xDSL lines

Alternative operators’ xDSL lines via ADSL

Other technology lines

xDSL lines via LLU

2.27%

51.38%

46.01%

0.34%

48

Market review 2017

12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

enta

ge o

f VD

SL li

nes

on th

e to

tal b

road

band

line

s

Tota

l VD

SL li

nes

(in th

ousa

nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0De

c -2

006

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

24

26

Mbp

s

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


Chart 1.60: Progress of broadband lines per technology


Chart 1.61: Breakdown of nominal broadband lines speed (December 2017)


2 Mbps

10-30 Mbps

30 Mbps

2-10 Mbps

12.3% 6.4%

80.3%

1%

49

Market review 2017

12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

enta

ge o

f VD

SL li

nes

on th

e to

tal b

road

band

line

s

Tota

l VD

SL li

nes

(in th

ousa

nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%D

ec-2

008

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

24

26

Mbp

s

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


Chart 1.62: Progress of broadband lines speed


12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

enta

ge o

f VD

SL li

nes

on th

e to

tal b

road

band

line

s

Tota

l VD

SL li

nes

(in th

ousa

nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%D

ec-2

008

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

24

26

Mbp

s

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

20

30

40

50

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80

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100

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


Chart 1.63: Progress of the average access speed of retail and wholesale ADSL lines


50

Market review 2017

Dec. 2017

COSMOTE 45%-55% VODAFONE 15%-25%

WIND 15%-25%

FORTHNET 10%-15% CYTA 5%-10%


Table 1.14: Shares of fixed broadband access operators

Mobile broadband

The total active mobile subscribers that used internet data services were 7,074,933 at the end of 2017 compared to 5,947,815 at the end of 2016 (Chart 1.64), marking a 19% annual increase. The majority of those subscribers (6,634,172 compared to 5,499,702 at the end of 2016) either got an add-on package (5,784,042 versus 4,958,572 in 2016) or used internet data services via mobile bundled programs that include, among others, internet access at a single fee (850,130 against 541,130 in 2016). Lastly, 440,761 subscribers access the Internet via datacards.The progress of the internet traffic via 3G and 4G networks is presented in Chart 1.65. For the first time, most of the traffic was carried through 4G networks (56.7% in December 2017 against 32.6% in December 2016),

whereas the 3G traffic share keeps diminishing (43.3% in December 2017 versus 67.4% in December 2016). The average traffic per user is estimated at 10.98GΒ for the 3G subscribers (against 9.33GB in 2016) and 19.57GΒ for the 4G subscribers (compared to 7.41GB in 2016). As far as the operators’ shares on active 3G and 4G subscribers (post-paid and pre-paid) at the end of the year are concerned, COSMOTE leads the way with VODAFONE following (Table 1.15). The highest population coverage percentages for the new generation networks of MTOs are presented in Chart 1.66. During 2017, the 4G population coverage expanded further by five percentage points (98% at the end of 2017 compared to 93% at the end of 2016). The respective 3G population coverage was almost 100%.

12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

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1,000

1,200

1,400

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Dec

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-201

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3

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-201

4

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-201

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Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

enta

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f VD

SL li

nes

on th

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road

band

line

s

Tota

l VD

SL li

nes

(in th

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nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

24

26

Mbp

s

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

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4

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5

Dec

-201

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Dec

-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

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Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

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30

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2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


Chart 1.64: Progress of mobile telephony subscribers making use of Internet


51

Market review 2017

12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

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Dec

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Dec

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7

Dec

-200

8

Dec

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9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

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on th

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Tota

l VD

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nes

(in th

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nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

Dec

-200

6

Dec

-200

7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

24

26

Mbp

s

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

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4

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Dec

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Dec

-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

20

30

40

50

60

70

80

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2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


Chart 1.65: Progress of 3G and 4G networks Internet traffic


2017

3G 4GCOSMOTE 55%-65% 55%-65% VODAFONE 25%-35% 25%-35%

WIND 5%-15% 10%-20%

Table 1.15: Shares of the active 3G and 4G subscribers (post-paid and pre-paid)


52

Market review 2017

12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

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Dec

-200

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Dec

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Dec

-200

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Dec

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Dec

-201

0

Dec

-201

1

Dec

-201

2

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3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

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Dec‐2

016

June‐2

017

Dec‐2

017

Perc

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SL li

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band

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Tota

l VD

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(in th

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nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

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4.0

Dec

-200

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Dec

-200

7

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Dec

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Dec

-201

0

Dec

-201

1

Dec

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2

Dec

-201

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-201

4

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-201

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Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

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100%

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

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-201

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-201

3

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Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

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16

18

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Mbp

s

Dec

-200

8

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9

Dec

-201

0

Dec

-201

1

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-201

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-201

3

Dec

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-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

20

30

40

50

60

70

80

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100

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


12

233

589

938

1,346

1,642

1,7801,897

2,009 2,042 2,0812,108

42 57 49 33 23 15 10 7 5 4 3

5

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

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Dec

-200

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Dec

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7

Dec

-200

8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In th

ousa

nds


7

1.7%2.5%

3.2%4.0%

5.1%

6.5%

7.5%

9.7%

12.1%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

0

50

100

150

200

250

300

350

400

450

Dec‐2

013

June‐2

014

Dec‐2

014

June‐2

015

Dec‐2

015

June‐2

016

Dec‐2

016

June‐2

017

Dec‐2

017

Perc

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Tota

l VD

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(in th

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nds)


0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

Dec

-200

6

Dec

-200

7

Dec

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8

Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

4

Dec

-201

5

Dec

-201

6

Dec

-201

7

In m

illion

s


0%

10%

20%

30%

40%

50%

60%

70%

80%

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Dec

-200

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Dec

-200

9

Dec

-201

0

Dec

-201

1

Dec

-201

2

Dec

-201

3

Dec

-201

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Dec

-201

5

Dec

-201

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Dec

-201

7


2.84.4

9.7 10.411.1

13.5

17.0

19.7

22.1

25.0

0

2

4

6

8

10

12

14

16

18

20

22

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26

Mbp

s

Dec

-200

8

Dec

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9

Dec

-201

0

Dec

-201

1

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-201

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-201

3

Dec

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4

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5

Dec

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-201

7


0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Dec

‐ 20

13

June

‐ 20

14

Dec

‐ 20

14

June

‐ 20

15

Dec

‐ 20

15

June

‐ 20

16

Dec

‐ 20

16

June

‐ 20

17

Dec

‐ 20

17

85.9%

67.4%

43.3%

14.1%

32.6%

56.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2015 2016 2017


0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017


68 77 88 87 105 113

371

493

730

902 904 910

0

200

400

600

800

1,000

1,200

2012 2013 2014 2015 2016 2017

In th

ousa

nds


Chart 1.66: Mobile network population coverage

Chart 1.67: Progress of pay TV users



1.2.6. Pay TV

Pay TV users (IPTV and satellite) increased by 1.3% compared to 2016 amounting to 1.02 million (Chart 1.67)

with the respective market shares shown in Table 1.16.

53

Market review 2017

2015 2016 2017

FORTHNET/NOVA 45%-55% 35%-45% 35%-45%OTE 45%-55% 45%-55% 45%-55%

VODAFONE - 5%-10% 5%-10%

CYTA 0%-5% 0%-5% 0%-5%

HOL 0%-5% - -

Table 1.16: Shares of pay TV operators on subscribers


1.2.7. Premium Rate Services (PRS) and directory services

The figures have been based on data from 25 active operators out of a total of 60 licensed companies. The total invoiced traffic was 50.6 million minutes versus 62.1 million minutes in 2016 and 57.7 million calls and/or messages (89.7 million at the end of 2016), generating revenues amounting to 103.1 million euros, thus reduced by 14.3% compared to 2016. Revenues from 118XX directory

services reached 37 million euros corresponding to 35.6% of the total market having lost though about 33% compared to 2015. Revenues from SMS services (SMS 54XXX and 19XXX-195XX) came second in line with 30.4 million euros, representing 29.5% of the total market value, followed by revenues from premium rate services (14ΧΧΧ and 901-909) with 29% and an estimated absolute value of 29.9 million euros (Charts 1.68 and 1.69).

Chart 1.68: PRS and directory services shares based on revenues


118XX directory services

Premium rate series 901-909

SMS Services 190XX-195XX

SMS Services 54XXX

Other PRS

Premium rate series 14XXX

6.8%

4.3%5.9%

22.2%

25.2% 35.6%

54

Market review 2017

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015

Basics Add-ons Offers

0

200

400

600

800

1,000

1,200

1,400

2016 2017

1,212 1,278

0

50

100

150

200

250

300

350

400

COSMOTEOTEVODAFONEWINDCYTAFORTHNET


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



0

50

100

150

200

250

300

350

400

450

500

Fixedtelephony

Fixed broadband

access

Pre-paid Mobilepost-paid

Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone


Mobile telephony Fixed telephony

0%

20%

40%

60%

80%

100%

2016 2017

Mobile post-paid telephony Fixed telephony

0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

0.5

2016 2017

Addressed to all Addressed to residential customers Addressed to business customers

0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access

Mobilepost-paidbroadband

access

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

COSMOTE OTE VODAFONE WIND CYTA FORTHNET


-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece


Chart 1.69: Progress of PRS and directory services total revenues

1.2.8. Price Observatory’s comparison of retail prices (Pricescope)

Based on data entered by the telecommunications operators during 2017 in the Price Observatory (Pricescope)19, the companies CYTA, FORTHNET, OTE-COSMOTE, VODAFONE, WIND offered almost 1,300 products/packages in the domestic market20 (Chart 1.70), with approximately 90,000 possible and dynamically produced combinations (henceforth product solutions) of basic products, add-ons and offers. More specifically and with regard to the individual operators:• COSMOTE still seems to have marginally more products

available than the other operators (Chart 1.71). • COSMOTE and WIND are based mainly on the add-on

programs (53% and 56% respectively), whilst VODAFONE lays emphasis mostly on its basic programs (63%) (Chart 1.72).

• One out of ten products is marketed as an offer, while more than four out of ten products are characterized as an add-on, demonstrating the need for multiple product solutions, that can be bundled, differentiated and customized.

• Most of the products are in the mobile market. Approxi-mately 52% are mobile voice products, while another 10% refer to mobile broadband products. Thus, around 38% of the products have fixed services following an upward trend compared to 2016 (32%) (Chart 1.74 and 1.75).

• Just 3% of the mobile pre-paid voice products are categorized by the operators as basic, whereas the analogy between basic and add-ons programs of the post-paid mobile market seems to be higher than that of the fixed telephony market’s (Charts 1.76 to 1.78), thus reversing the 2016 pattern (Chart 1.79).

19. The information of this section derives from data entered by the operators OTE-COSMOTE, VODAFONE, WIND, CYTA, FORTHNET in the data repository of Pricescope. 20. Setting aside commercially available products, there are also additional products registered that, even though are not commercially active, customers favor them and still use them. In addition, product differentiation does not solely depend on a different brand name but also on other specific features, such as the binding duration attached to a telecommunications service contract.

55

Market review 2017

• Approximately six out of ten products are exclusively addressed to residential customers. Conversely, just one out of four products is business-oriented, whereas there is also a range of products which are seemingly addressed to both groups (Chart 1.80).

• The pre-paid mobile products are mainly addressed to residential customers; the post-paid mobile market seems to offer, in absolute values, more business products/programs whereas proportionally most of business products/programs are found in the post-paid mobile broadband access section (Chart 1.81).

• COSMOTE and WIND programs are primarily (>70%) addressed to residential customers, while VODAFONE’s programs are almost equally balanced among residential and business customers (Chart 1.82).

• Most of the post-paid mobile programs (51%) consist of a monthly rental up to 60 euros (40 euros in 2016) with an average price21 of 41 euros (26 euros in 2016), a median price22 of 44 euros (26 euros in 2016) and a call allowance up to 550 minutes (against 360 minutes in 2016). All prices for 2017 include the tax levied on all mobile subscribers (Chart 1.83).

21. The average price (or arithmetic average) is the sum of the values of a group of numbers divided by their volume. 22. Median is the average of a group of numbers sorted by size. It is the number right in the middle, so that 50% of the sorted numbers are above the median and the other 50% below the median.

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

200

400

600

800

1,000

1,200

1,400

2016 2017

1,212 1,278

0

50

100

150

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0%

10%

20%

30%

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50%

60%

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0

50

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Fixedtelephony

Fixed broadband

access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

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80%

100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

60%

70%

80%

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100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

200

400

600

800

1,000

1,200

1,400

2016 2017

1,212 1,278

0

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0%

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0

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Fixedtelephony

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access


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access

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access

MobileHomezone



0%

20%

40%

60%

80%

100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

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0.35

0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

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50%

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70%

80%

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-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

Source: EETT

Source: EETT

Chart 1.70: Volume of available products domestically compared to last year

Chart 1.71: Commercially available products per operator

56

Market review 2017

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

200

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1,000

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2016 2017

1,212 1,278

0

50

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0%

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0

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Fixedtelephony

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access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

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100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

0.3

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0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

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100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

Source: EETT

Chart 1.72: Commercially available products per operator (%)

Chart 1.73: Product type breakdown in the market

Source: EETT

Basics

Offers

Add-ons

8%

45%

47%

57

Market review 2017

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

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1,000

1,200

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2016 2017

1,212 1,278

0

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0

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Fixedtelephony

Fixed broadband

access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

40%

60%

80%

100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

0.3

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0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

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1,000

1,200

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2016 2017

1,212 1,278

0

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0%

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0

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Fixedtelephony

Fixed broadband

access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

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100%

2016 2017


0

0.05

0.1

0.15

0.2

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0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

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80%

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-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

Source: EETT

Source: EETT

Chart 1.74: Number of products per service

Chart 1.75: Fixed versus mobile products

58

Market review 2017

Chart 1.76: Basics to add-ons ratio in pre-paid telephony

Chart 1.77: Basics to add-ons ratio in mobile post-paid telephony

Source: EETT

Source: EETT

Basics

Basics

Offers

Offers

Add-ons

Add-ons

5%

28%

92%

61%

3%

11%

59

Market review 2017

Chart 1.78: Basics to add-ons ratio in fixed telephony products

Source: EETT

Basics

Offers

Add-ons

11%

22%

67%

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

200

400

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1,000

1,200

1,400

2016 2017

1,212 1,278

0

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0%

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0

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Fixedtelephony

Fixed broadband

access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

40%

60%

80%

100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

Source: EETT

Chart 1.79: Basics to add-ons ratio in mobile post-paid and fixed telephony

60

Market review 2017

Chart 1.80: Target-markets of telecommunications products

Source: EETT

Addressed to all

Addressed to business customers

Addressed to residential customers

16%25%

59%

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

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1,000

1,200

1,400

2016 2017

1,212 1,278

0

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0%

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0

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Fixedtelephony

Fixed broadband

access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

40%

60%

80%

100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

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0.35

0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

Source: EETT

Chart 1.81: Product breakdown per service in the target-markets

61

Market review 2017

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

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800

1,000

1,200

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2016 2017

1,212 1,278

0

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0%

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60%

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0

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Fixedtelephony

Fixed broadband

access


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access

Post-paidbroadband

access

MobileHomezone



0%

20%

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2016 2017


0

0.05

0.1

0.15

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0.4

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0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

200

400

600

800

1,000

1,200

1,400

2016 2017

1,212 1,278

0

50

100

150

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0%

10%

20%

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50%

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0

50

100

150

200

250

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Fixedtelephony

Fixed broadband

access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

40%

60%

80%

100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

Source: EETT

Source: EETT

Chart 1.82: Product breakdown per operator in the target-markets

Chart 1.83: Product concentration in the mobile post-paid market

62

Market review 2017

1.2.9. Comparison of greek and european market indicators23

Fixed broadband

Broadband connections penetration in Europe progressed at a steady rate. In June 2017, the penetration of the fixed broadband, i.e. the number of broadband connections per 100 residents, reached 33.7% compared to 32.7% in June 2016. The respective rates for Greece were 33.9% and 32.8%, thus ranking it in the 10th position among EU member states, a place that it held last year as well. Greece was still marginally above the European average exhibiting a slightly higher growth rate of broadband penetration than the European average, i.e. 1.2% against 1.1% respectively, thus having achieved the convergence goal with Europe in

terms of penetration rate irrespective of speed or technology (Charts 1.84-1.87). It shall be mentioned that by the end of 2017, broadband penetration rate stood at 35.2% in the population (versus 33.3% at the end of 2016).Also, the demand for ultra-fast broadband lines continued to increase, and as a result, broadband connections at speeds over 30Mbps accounted approximately for 44.4% of total connections in June 2017, with Greece holding the last position with 9.95% versus 7.1% in June 2016 (Chart 1.88). It shall be mentioned that by the end of 2017, the respective figure was 12.1% (see also section 1.2.5.), thus presenting an important convergence challenge with the EU in terms of fixed broadband penetration.

0 10 20 30 40 50 60




SMS Services 54XXX


Other PRS

2017 2016 2015


0

200

400

600

800

1,000

1,200

1,400

2016 2017

1,212 1,278

0

50

100

150

200

250

300

350

400



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



0

50

100

150

200

250

300

350

400

450

500

Fixedtelephony

Fixed broadband

access


Pre-paidbroadband

access

Post-paidbroadband

access

MobileHomezone



0%

20%

40%

60%

80%

100%

2016 2017


0

0.05

0.1

0.15

0.2

0.25

0.3

0.35

0.4

0.45

0.5

2016 2017


0%10%20%30%40%50%60%70%80%90%

100%

Fixedtelephony


Fixedbroadband

access

Pre-paidbroadband

access


access

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



-50 0 50 100 150 200 250

In m

inut

es

Monthly rental

-1,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

3.3%

3.9%4.1%

3.8%

2.6%

2.1%

1.6%

1.3%

1.0% 1.1%1.2%

0.6%

1.1% 1.1%

0.4%

1.0%

2.9%

4.7%

4.4%

3.7%

3.1%

1.9%2.1% 2.2%

2.4%

1.9% 2.0%

1.2%

0%

1%

2%

3%

4%

5%

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

Source: EETT (based on Digital Economy & Society Index data)

Chart 1.84: Broadband penetration increase in Greece and the EU

23. The data presented for Greece lagged at least a semester compared to aforementioned data.

63

Market review 2017

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Dec-2009 Dec-2010 Dec-2011 Dec-2012 Dec-2013 Dec-2014 June-2015 June-2016 June-2017

GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece


Chart 1.85: Broadband penetration in Greece and the EU (June 2017)

64

Market review 2017

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece


Chart 1.86: Broadband penetration change in the EU (June 2017)

65

Market review 2017

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece



Chart 1.87: Broadband penetration progress in Greece and the EU

Chart 1.88: Percentage of lines at speed>30 Mbps in the EU (June 2017)

66

Market review 2017

Mobile broadband

Mobile broadband kept growing at a rapid pace, attaining a 90.2% penetration rate in the EU in June 2017 (connections per 100 residents) compared to 80.7% in June 2016 (Chart 1.89). Mobile broadband in eight countries (Finland, Poland, Denmark, Luxembourg, Estonia, Sweden, Ireland and Cyprus) was over 100%. Greece, with a 59.1% penetration rate, is

among the last in row in mobile broadband access along with Hungary and Portugal, exhibiting, though, a higher growth rate than the European average since it gained 9.3 percentage points against EU’s 6.4 percentage points (Chart 1.90). It shall be mentioned that by the end of 2017, the respective figure was 65.7% in population (against 55.2% at the end of 2016).

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece


Chart 1.89: Mobile broadband penetration (per 100 residents)

67

Market review 2017

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece


Chart 1.90: Mobile broadband penetration progress in Greece and the EU

Network infrastructure development

The Next Generation Access networks (NGAs) have further expanded covering 80% of households in 2017 compared to 75.8% in 2016. Greece attained a 49.6% coverage ranking below the European average, achieving though a higher growth rate than the European one (5.7% against 4.2%) (Chart 1.91). Covering rural areas with fixed broadband NGAs

will be very challenging since Greece (13.6%) is way behind than the European average (46.8%) (Chart 1.92). At the same time, the 4G coverage of residential areas (average coverage by the telecommunications operators in each country) stood at 97.9% of the population in June 2017 with Greece lagging slightly behind with 97.9% coverage (Chart 1.93).

68

Market review 2017

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece



Chart 1.91: NGA broadband coverage in the EU and Greece

Chart 1.92: Rural NGA broadband coverage in the EU and Greece

69

Market review 2017

Internet access

Based on the latest data available for 2017, 70.7% of Greek households have Internet access lagging behind almost 14% from the European average (84.5%). This record is

comparatively better compared to last year’s 15% gap and is attributed to the higher growth rate that Greece enjoys compared to the EU, namely 2.7 versus 1.6 percentage points.

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece

18.4%

22.5%

24.2%

25.7%

25.7%

26.3%

26.7%

27.8%

29.0%

29.2%

30.0%

30.2%

30.5%

31.0%

31.0%

32.7%

33.6%

33.7%

33.8%

33.9%

36.1%

38.3%

38.8%

39.4%

39.6%

40.8%

42.3%

43.6%

43.7%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

The Netherlands

Denmark

France

Malta

Germany

Sweden

United Kingdom

Belgium

Luxembourg

Greece

Cyprus

EU-28

Portugal

Estonia

Slovenia

Finland

Spain

Czech Republic

Ireland

Hungary

Austria

Lithuania

Italy

Latvia

Croatia

Slovakia

Bulgaria

Romania

Poland

-1.5%

-0.3%

-0.2%

-0.1%

0.2%

0.5%

0.5%

0.6%

1.0%

1.1%

1.1%

1.1%

1.1%

1.2%

1.2%

1.2%

1.3%

1.3%

1.3%

1.4%

1.5%

1.6%

1.6%

1.6%

1.9%

2.0%

2.1%

2.4%

3.9%

-2.0% -1.5% -1.0% -0.5% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0%

Sweden

Cyprus

Malta

Estonia

Portugal

Slovenia

Croatia

Czech Republic

Italy

Germany

Luxembourg

Spain

Bulgaria

Romania

France

Greece

Slovakia

Hungary

Belgium

EU-28

Ireland

United Kingdom

Latvia

Denmark

Austria

The Netherlands

Poland

Finland

Lithuania

49.1

% 59.1

% 65.0

%

65.9

% 72.6

% 78.4

%

78.9

%

80.8

%

80.9

%

81.7

%

83.7

%

85.6

%

86.6

%

86.8

%

88.4

%

89.8

%

90.2

%

90.8

%

91.8

%

93.2

%

95.2

%

100.

6%

103.

7%

123.

3%

124.

6%

125.

9%

129.

5%

143.

9%

146.

3%

0%

20%

40%

60%

80%

100%

120%

140%

160%

Hun

gary

Gre

ece

Port

ugal

Slov

enia

Bel

gium

Lith

uani

a

Ger

man

y

Cze

ch R

epub

lic

Cro

atia

Rom

ania

Slov

akia

Ital

y

Bul

garia

Fran

ce

The

Net

herla

nds

Uni

ted

King

dom

EU-2

8

Latv

ia

Spai

n

Mal

ta

Aust

ria

Cypr

us

Irel

and

Swed

en

Esto

nia

Luxe

mbo

urg

Den

mar

k

Pola

nd

Finl

and

June-2016 June-2017

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gree

ce

Cypr

us

Croa

tia Italy

Fran

ce

Aust

ria

Slov

enia

Esto

nia

Germ

any

Finl

and

Slov

akia

Czec

h Re

publ

ic

EU-2

8

Unite

d Ki

ngdo

m

Pola

nd

Luxe

mbo

urg

Spai

n

Denm

ark

Hung

ary

Mal

ta

Latv

ia

Bulg

aria

Irela

nd

Lith

uani

a

Port

ugal

Swed

en

The

Neth

erla

nds

Rom

ania

Belg

ium

9.9%

11.8

% 20.6

%

21.5

%

22.5

% 27.2

% 31.5

% 37.9

%

40.4

%

41.4

%

42.2

%

44.0

%

44.4

% 48.8

% 52.1

% 55.8

%

58.6

%

61.0

%

63.2

%

63.7

%

65.9

%

66.4

%

68.5

%

70.0

%

70.3

% 73.2

%

74.3

% 78.8

% 83.4

%

2016 2017

ΕU Greece

23.9%

25.9%

46.6%

54.3%

63.7%

72.0%75.8%

83.8%

90.2%

12.2%

25.0%

37.1%

45.9%

36.5%42.0% 44.1%

49.8%

59.1%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%


GreeceΕU

4.9%

8.2%

12.1%

16.2%

20.0%

22.6%

24.8%

26.4%27.7%

28.7%29.8%

31.0% 31.6%32.7%

33.7%

0.1% 0.5%1.4%

4.4%

9.1%

13.5%

17.1%

20.3%

22.2%

24.3%

26.5%28.9%

30.8%

32.8%33.9%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Dec-2

003

Dec-2

004

Dec-2

005

Dec-2

006

Dec-2

007

Dec-2

008

Dec-2

009

Dec-2

010

Dec-2

011

Dec-2

012

Dec-2

013

Dec-2

014

June-

2015

June-

2016

June-

2017

48.1%53.7%

62.3% 67.3%

70.3%75.8%

80.0%

4.2%

21.9%26.9%

34.0%

36.3%

44.2%49.6%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

2011 2012 2013 2014 2015 2016 2017

ΕU Greece

8.5%12.4%

18.4%

26.3%

29.9%

39.1%

46.8%

0.5% 0.5% 1.3%

13.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

8.3%27.0%

59.9%

80.0%86.0%

96.0% 97.9%

0.0%

42.4%54.8%

70.2%

79.7%93.5%

97.1%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

2011 2012 2013 2014 2015 2016 2017

EU Greece

42.2%

48.3%

56.5%61.1%

67.0%72.3%

75.3%78.3% 79.9%

82.9%84.5%

7.5%

22.5%

33.1%

41.2%45.4%

50.5%55.0%

64.7%67.0% 68.0%

70.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2008 2009 2010 2011 2012 2013 2014 June-15 June-16 June-17

EU Greece



Chart 1.93: 4G Mobile broadband coverage in residential areas

Chart 1.94: Households having Internet connection

70

Market review 2017

2.1. The greek postal market The postal market in Greece in 2017 consists of two sectors:a) the Universal Services (US) sector, with the USP and 10

private companies holding an Individual License and

b) the courier services sector, with 543 companies under General Authorization.

The designated by law Universal Services Provider (USP), is Hellenic Post (ELTA).

2.2 Evolution of key figures of the postal services market in Greece

2.2.1 Financial data from the published financial statements

The postal services sector showed a positive trend in 2017, as presented in Chart 2.2.

The following analysis takes into account the published financial statements of the USP (ELTA) and eight (8) of the largest companies operating in the courier sector (under General Authorization). It is noted that for one of these companies the data included in the analysis are an estimate as they were not available until the drafting of the report.

Source: EETT (Register of postal services providers)

Chart 2.1: Number of companies in the greek postal market

Greek postal market

Universal Service

USP(1)

Companies with Individual License

(10)

Companiesunder General

Authorization (543)Courier services

2. Postal services

71

Market review 2017

Turnover

The postal services sector showed an upward trend compared to 2016. Chart 2.3 shows the turnover of the postal market for the last five years. In 2017, the postal companies under General Authorization showed an

improving trend on turnover of 6% compared to previous year, while the USP's turnover remained at the same level as in 2016, with a marginal decrease.The postal companies’ turnover may include data from non-postal activities, since some companies under General

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%

USP Under General Authorization

Fixed assets Current assets Other assets

78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination

Attica Thessaly Central Greece Epirus Peloponnese

Macedonia Thrace Aegean islands Ionian islands Crete

58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination

EU Rest of Europe USA-Canada Rest of America Asia Africa Pacific

Total USP General Authorization & Individual License

16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017

USP Individual License General Authorization

64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

US General Authorization

Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share

USP Individual License

99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers

Books/catalogues/periodicals

Parcels & small packages

Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue

Letters up to 2 kg Small packages up to 2 kg

Parcels up to 20 kg Parcels over 20 kg

27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination

Attica Macedonia Peloponnese Thessaly Crete

Central Greece Aegean islands Epirus Thrace Ionian islands

0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017

Total number of companies New providers

Volume Revenue

11%

89%

7%

93%

Cash-paying customers

Customers holding a contract

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%

USP Companies under General Authorization

Shareholder’s Equity Liabilities Other liabilities

Companies under General Authorization USP

305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

Source: Annual published financial statements

Chart 2.3: Turnover of postal companies

Table 2.1: Key financial data of postal companies (in million euros), 2017

Turnover Grossprofit

Gross profitmargin

Netprofit

Net profitmargin

USP 311 35 11.3% 1 0.2%

Companies under General Authorization 368 65 17.7% 13 3.6%


VolumeRevenue

572.8

516.6

460.4

482.7

394.1376.3

563.0 589.9

541.7 547.3 549.42

356.20

650.0

600.0

550.0

500.0

450.0

400.0

350.0

300.0

250.0

200.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Letters Parcels Total

2,2972,427

2,6662,688

2,256

2,678

2,400

2,0461,909

1,866

1,444

1,8041,812 1,7931,695 1,693

1,7521,739

2012 2013 2014 2015 2016 20171,000

1,200

1,400

1,600

1,800

2,000

2,200

2,400

2,600

2,800

3,000

77.9 77.975.3

73.2 73.9

100

502013 2014 2015 2016 2017

77.9 77.975.3

73.2 73.9

100

502013 2014 2015 2016 2017

Source: HELLASTAT, Evolution of the turnover index for the postal and courier activities sector, base year 2010=100(working day adjusted data).

Authorization operating as well in other sectors of the economy. Consequently, there may be a discrepancy in relation to the amount of revenue analyzed below, which only concerns the postal market.

Profitability

The key financial data relevant to the profitability of the postal companies are listed in Table 2.1. The gross profit margin is quite low for the postal companies and the USP.

Chart 2.2: Evolution of the market turnover index for postal and courier activities

72

Market review 2017

Balance sheet analysis

The allocation of assets and liabilities for the USP and the companies under a General Authorization is shown in Charts 2.4 and 2.5. The latter held the majority of their capital (84%) in current assets, while the USP held 68% of its capital in current assets and the remaining 32% in fixed assets.

Regarding the structure of liabilities, the USP’s obligations accounted for 97% of its liabilities, while the obligations of the companies under General Authorization accounted for 76% of liabilities. This fact shows a capital weakness on the part of the USP, as the ratio of liabilities to shareholder’s equity is extremely disproportionate.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue



Chart 2.4: Assets share in the postal market (2017)

Chart 2.5: Liabilities share in the postal market (2017)

73

Market review 2017

Ratio analysis

The main ratios derived from the analysis of the balance sheets of the postal companies, are presented in Table 2.2.

The liquidity ratio for the underlying companies remained higher than one, suggesting that they could meet short-term liabilities by means of their current assets.

The turnover ratio remained higher than one for companies under General Authorization, due to their current asset in-tensive character (mainly receivables). The respective USP index remained below one, due to its fixed asset intensive presence.The day sales outstanding ratio for companies under Gen-eral Authorization showed a slight increase, while the USP’s

corresponding index showed a particularly high change due to an increase in the asset account “Receivables from US”.The return on capital ratio remained at almost the same level for companies under General Authorization over the previous year. The corresponding index for the USP in-creased significantly due to the significant improvement (around 60%) of net profits before tax.

Table 2.2: Postal market financial indicators (2013-2017)

2013 2014 2015 2016 2017

Liquidity ratio

USP 0.86 0.89 1.07 1.08 1.10

Companies under General Authorization 1.37 1.33 1.09 1.11 1.19

Turnover ratio

USP 0.84 0.81 0.69 0.60 0.56


Day sales outstanding ratio

USP 74.14 99.19 179.62 287.94 340.31


Return on capital

USP -14.7% 12.6% 7.4% 1.4% 4.5%

Companies under General Authorization 30.8% 73.0% 59.5% 36.3% 35.6%


74

Market review 2017

2.2.2 Postal revenue and volume

Total postal market

In 2017, the greek postal market showed a slight upward trend, as regards revenue, while the volume of postal items

continued to drop. Specifically, 356.2 million items were handled, generating revenue of 549.4 million euros. The course of the postal market over the last six years is shown in Chart 2.6.

Per market sector

The three sectors of Universal Services, Individual Licenses and General Authorizations, that constitute the greek postal market have evolved differently over the last six years, as shown in Tables 2.3 and 2.4. The total revenue of the postal market grew slightly in 2017 (0.4%), thanks to the revenue growth of companies under General Authorization and those

holding Individual License, by 3.7% και 15% respectively. The total volume of postal items decreased in the same year, despite the volume growth of companies under Gener-al Authorization (7.4%) and those holding Individual License (15.8%). The USP showed significant decrease in both the volume (-10.8%) of postal items and total revenue (-5.9%).

VolumeRevenue

572.8

516.6

460.4

482.7

394.1376.3

563.0 589.9

541.7 547.3 549.42

356.20

650.0

600.0

550.0

500.0

450.0

400.0

350.0

300.0

250.0

200.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es


2,2972,427

2,6662,688

2,256

2,678

2,400

2,0461,909

1,866

1,444

1,8041,812 1,7931,695 1,693

1,7521,739

2012 2013 2014 2015 2016 20171,000

1,200

1,400

1,600

1,800

2,000

2,200

2,400

2,600

2,800

3,000

77.9 77.975.3

73.2 73.9

100

502013 2014 2015 2016 2017

77.9 77.975.3

73.2 73.9

100

502013 2014 2015 2016 2017

Chart 2.6: Revenue and volume of the greek postal market (2012-2017)

Source: EETT (based on data provided by postal services providers)

75

Market review 2017

Table 2.3: Postal market volume (in thousand items)

Table 2.4: Postal market revenue (in thousand euros)

2012 2013 2014 2015 2016 2017 2017/16

USP 461,361 402,818 398,325 308,300 278,523 248,452 -10.8%


8,065 5,326 26,854 27,251 32,060 37,136 15.8%

Companies under General Authorization

47,162 52,278 57,563 58,578 65,752 70,613 7.4%

Total 516,588 460,422 482,742 394,129 376,334 356,201 -5.4%

Annual change -12.5% -10.9% 4.8% -18.4% -4.5% -5.4%

2012 2013 2014 2015 2016 2017 2017/16

USP 317,486 282,919 272,658 227,417 207,313 195,059 -5.9%


3,486 2,471 14,496 14,309 15,865 18,251 15.0%

Companies under General Authorization

251,814 277,628 302,753 299,954 324,086 336,110 3.7%

Total 572,786 563,018 589,907 541,680 547,265 549,421 0.4%

Annual change -10.7% -1.7% 4.8% -8.2% 1.0% 0.4%



76

Market review 2017

Per postal service

Postal items are divided into letters and parcels (including small packages). The shares of postal items for the total

postal market in 2017 are depicted in Chart 2.7.It’s noteworthy that the parcels sector, which handled mere 12% of the total volume of postal items, accounted for 45%

Chart 2.7: Volume and revenue share per postal service (2017)


of total revenue, although letter mail handling is traditionally the main activity of postal companies (88% of total volume). The overtime growth of volume and revenue of parcels - small packages as well as the respective decline of volume

and revenue of letters, is mainly due to e-commerce growth and e-substitution of letter mail. The course of volume and revenue of the two postal services over the last six years is presented in charts 2.8 και 2.9.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue


Chart 2.8: Volume and revenue of parcels-small parcels (2012- 2017)

Letters Parcels-small packages

88%

12%

55%

45%

Revenue shareVolume share

77

Market review 2017

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue


Chart 2.9: Revenue and revenue of letters (2012- 2017)

Per destination and origin of deliveries

In 2017, the highest percentage of revenue in the greek postal market (67%) resulted from domestic traffic (90%).

The revenue and volumes share of domestic, international inbound and international outbound items is depicted in Chart 2.10.

Domestic International outbound

International inbound


19%

14%

67%

Revenue share

6%4%

90%

Postal share

Chart 2.10: Volume and revenue share per domestic-international service (2017)

78

Market review 2017

As shown in Chart 2.11, the majority of postal items were delivered from Attica (78%) and Macedonia (8%) to domes-tic and international destinations. These two regions were also the most popular destinations of the items being sent

domestically and from international destinations. More spe-cifically, 49% of postal items were delivered in Attica and 15% in Macedonia.

The largest volume of postal items delivered in Greece from international destinations were from the European Union (EU) (58%) and Asia (29%), while the deliveries of postal

items to international destinations were mainly sent to the EU (67%) and the USA - Canada (12%), as presented in Chart 2.12.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue


Chart 2.11: Destination and origin of postal item deliveries per geographic region (2017)

79

Market review 2017

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue



Chart 2.12: Destination and origin of international postal item deliveries (2017)

Chart 2.13: Employment in the greek postal market (2012-2017)

2.2.3 Employment and infrastructure of postal companies

The total number of people employed in the greek postal market in 2017 was 17,488 persons, showing a decrease compared to 2016 (18,041). The course of employment over

the last six years is shown in Chart 2.13. In 2017, 41% of the people were employed by the USP, while the remaining 59% was employed by the other postal services providers with Individual License or under General Authorization.

80

Market review 2017

Regarding the infrastructure of postal service providers, in 2017 the USP owned 1,352 post offices and 2,415 vehicles, while the remaining providers with Individual License or under General Authorization owned 1,574 post offices and 6,050 vehicles.

2.3. Competition in the postal market

2.3.1 Market shares

In 2017, the USP accounted for 70% of the market in terms of volume while the postal operators under General Authorization accounted for 61% of the market in terms of revenue (Chart 2.14).

The USP’s revenue share decreased over the last six years, while the respective figure for operators with Individual

License and under General Authorization increased during the same period (Chart 2.15).

Chart 2.14: Volume and revenue share of postal operators (2017)


Volume share Revenue share

20%

10%

70%

36%

3%61%

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue


Chart 2.15: Revenue share of postal operators (2012-2017)

USPGeneral Authorization

Individual License

81

Market review 2017

In terms of the services provided, it is obvious that the US dominates the letter mail sector24, accounting for 90.4% of the volume and 64.9% of the revenue. As regards to the

sector of parcels-small packages, courier companies had a dominant role, accounting for 93.4% of the volume and 92.5% of the revenue (Chart 2.16).

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue


24. Including direct mail, newspapers, books, catalogues and periodicals.

Chart 2.16: Letters and parcels share for US and courier services (2017)

82

Market review 2017

2.3.2 The Universal Service sector

The USP and the companies with Individual License are the two types of providers operating in the Universal Service sector. According to the current legal framework, ELTA is the USP in Greece and has undertaken the provision of the US for a period of 15 years since the beginning of the postal market liberalization, i.e. until 31/12/202825.

The provision of the US includes the handling of letters, direct mail, newspapers, books, catalogues and periodicals weighing up to 2 kg, as well as parcels up to 20 kg. The share of these postal items in the US sector is shown in Table 2.5. Letters are the prevalent postal item in the US sector, accounting for 89.5% of the sector’s volume and 85.4% of its revenue.

In 2017, the USP was the dominant player in the US market, accounting for 87% of the volume and 91% of the revenue

from postal items, as shown in Chart 2.17.

Table 2.5: Volume and revenue share of postal items within the US sector (2017)

Volume Revenue

Letters 89.5% 85.4%

Direct mail 4.8% 2.7%

Newspapers 4.8% 3.1%

Books/catalogues/periodicals 0.1% 0.09%

Parcels & small packages 1.0% 8.7%

US total 100% 100%


25. L.4053/2012 “Regulation for the operation of the postal market, e-telecommunication issues and other rules”, GG 44/A/2012.


Chart 2.17: Volume and revenue share of postal operators within the US sector (2017)


87%

13%

91%

9%RevenueVolume

83

Market review 2017

Companies with Individual License seem to gradually in-crease their market share in the US sector. The course of the market shares of companies within the US sector over

the last five years, since the postal market liberalization, is shown in Chart 2.18.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue


Chart 2.18: Market shares of postal operators within the US sector (2013-2017)

84

Market review 2017

The increase of the market share of companies with Individual License, compared to the previous year, was mainly the result of the handling of letters weighing up to

2 kg. The market shares of operators regarding all postal items within the US sector in 2017 is shown in Chart 2.19.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

Chart 2.19: Market shares of postal operators by postal item type within the US sector (2017)


85

Market review 2017

The Universal Service Provider (USP)

In 2017, USP’s revenue totaled in 195.1 million euros, decreased by 5.9% compared to the previous year. These revenues came from the handling of 248.5 million postal

items, 10.8% less compared to 2016. The overtime progress of the USP’s revenue and volume during the last six years is presented in Chart 2.20.

The majority of the USP’s revenue (84.4%) was generated mainly from the handling of letters up to 2kg, followed by parcels up to 20 kg (8.8%) and newspapers (3.3%). In 2017, the average revenue per service increased significantly

for small packages up to 2 kg as well as for letters and parcels up to 20kg, compared to the previous year, while it decreased for all other services, as shown in Table 2.6.

63% of the USP’s revenue was generated by customers holding a contract and 37% from customers paying in cash. Public sector organizations were 26% of the USP’s customer portfolio, banks/assurance companies were 24%, energy supply companies were 10%, publications and gen-eral trade 9%, while individuals were 15%.

In 2017, the USP’s personnel decreased compared to 2016, to 7,238 employees. Regarding infrastructure, the USP owned 1,352 post offices, 657 of which were agencies. In addition, the USP owned 657 cars and 1,758 motorbikes.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

Chart 2.20: USP volume and revenue (2012-2017)

Source: Annual financial statements of the USP, 2017

Table 2.6: USP volume and revenue share per service

Total items Total revenue Average revenue(in euro) D 2016-2017

Letters 88.5% 84.4% 0.75 4.77%

Direct mail 4.9% 2.7% 0.43 -0.66%

Newspapers 5.4% 3.3% 0.49 -0.14%

Books-catalogues-periodicals 0.0% 0.0% 0.00 0.00%

Small packages 0.3% 0.8% 2.19 16.49%

Parcels 0.9% 8.8% 7.83 4.80%

Total 100.0% 100.0%

Source: Annual financial statements of the USP, 2017

86

Market review 2017

26. Including companies that were active even for a part of the reference year.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

Chart 2.21: Number of companies with an Individual License

Chart 2.22: Revenue and volume of companies with Individual License (2012-2017)

Source: EETT (Register of postal services providers)



Besides the USP, ten companies with Individual License were operating in the US sector in 201726. In 2017, the companies with Individual License generated 18.25 million euros revenue, increased by 15% year-on-year and handled

37.14 million postal items, 16% more than in 2016. The overtime progress of the revenue and volume of companies with Individual License during the last six years, is presented in Chart 2.22.

87

Market review 2017

Since the liberalization of the greek postal market in 2013, large courier companies are showing great interest in letter mail services, and this trend is reflected in the fact that in 2017 companies with Individual License held 9% of revenue and 13% of volume of the US sector.Particularly, three companies operated in letter mail and di-rect mail handling, one in the handling of books/catalogues/periodicals and two of them in parcel handling. It is worth

noting that 83% of the revenue was generated by a single company, which handled 93% of letters.Despite the fact that until 2013 the core activity of the companies with Individual License was the distribution of direct mail, in 2017, similarly to 2016, letter mail handling monopolized almost the sector’s activity, as shown in Table 2.7.

2.3.3 The courier services sector

The courier services sector is a sector of particular interest mainly because of its considerable activity in the area of parcels and small packages delivery. This sector’s compa-nies operate under a General Authorization and provide “courier” services, meaning express delivery of postal items including monitoring and “track and trace” systems.In 2017, 79 new companies entered the courier services sector, raising the total number of companies operating under a General Authorization to 54327.The activities of the courier services companies include the handling of:

• letters up to 2 kg,• small packages up to 2 kg,• parcels from 2 up to 20 kg and• parcels heavier than 20 kg.In 2017, companies operating under General Authorization generated 336.11 million euros revenue, increased by 3.7% year-on-year and handled 70.61 million postal items, 7.4% more than in 2016. The overtime progress of revenue and volume of the companies under General Authorization dur-ing the last six years is presented in Chart 2.23.

Table 2.7: Volume and revenue share per service for companies with Individual License (2017)

Total items (%) Total revenue (%)

Letters 95.7% 95.9%

Direct mail 3.8% 2.6%

Newspapers 0.00% 0.0%

Books-catalogues-periodicals 0.5% 1.1%

Parcels & small packages 0.003% 0.4%

Total US 100% 100%


27. Including companies that were active even for a part of the reference year.

88

Market review 2017

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue



The volume and revenue share per category of postal items handled by the courier services operators in 2017 is presented in Chart 2.24.43% of postal items handled by courier services companies

were letters and 57% were parcels-small packages. Letters generated significantly less revenue (31%) than parcels-small packages (69%). The activity in the small packages sector was also noteworthy.

Chart 2.24: Volume and revenue share per service in the courier sector (2017)

Chart 2.23: Revenue and volume of companies operating under General Authorization (2012-2017)

89

Market review 2017

Courier services companies owned in total more than 1,570 branches, including network outlets, and 455 parcel lockers, owned more than 5,950 vehicles (cars and motorbikes) and employed more than 10,050 employees.To better understand the competition in the courier services sector, Porter’s five forces model is applied . The model analyzes: a) the intensity of competition among the exist-ing players, b) the threat of new entrants in the market, c) the threat from potential substitute products, d) the cus-tomers’ bargaining power and e) the suppliers’ bargaining power. These five forces are indicative of the competition conditions in the courier sector that every postal services

provider has to cope with, as well as the extent to which the courier market is competitive and offers opportunities for new business activity.

(α) Intensity of competition

Despite the large number of companies operating in the courier services sector in 2017 (543), the largest share of the volume of postal items was handled by just six compa-nies that generated the majority of revenue in the market. As demonstrated in Chart 2.25, in 2017, the six major com-panies handled 85% of the postal items and generated 82% of the courier services market revenue.

28. Porter M.E. (1979), «How Competitive Forces Shape Strategy», Harvard Business Review (March-April).

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es43%

31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

Chart 2.25: Volume and revenue share of courier services companies (2017)


90

Market review 2017

Chart 2.26 demonstrates that the competition was more intense in the regions of Attica and Macedonia, from where approximately 80% of the postal items were delivered to

domestic and international destinations. Moreover, 63% of postal items originating from domestic and international destinations were delivered to these areas.

The growth of cross-border e-commerce boosted the activity of courier operators, since one fifth of their revenue was generated by international outbound traffic. The most significant part of outbound traffic was directed to EU countries (70%) and the rest of Europe (11%), while the majority of inbound traffic originated from EU countries (58%) and Asia (8%)29. Herfindahl-Hirschman Index (HHΙ)30 gives an indication of the level of competition among courier services opera-

tors. It is an index reflecting market concentration, which shows the degree to which a small number of companies represents a large part of the market. The higher the HHI, the higher is the concentration. Particularly, a HHI between 1,000 and 1,800 indicates a moderate level of market con-centration. In 2017, the HHI for the entire courier services market was slightly higher than in the previous year, indicat-ing a moderate concentration, while for the letter mail and parcels markets the HHI advanced.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue


29. EETT (based on data provided by postal services providers). 30. Source: Hirschman A. (1945), National Power and the Structure of Foreign Trade, Berkley & Los Angeles: Publications of the Bureau of Business and Economic Research, University of California and Herfindahl, O.C. (1950), Concentration in the U.S. Steel Industry, Columbia University, unpublished Ph.D. thesis. ΗΗΙ=∑ⁿ ι=1 si ² , where s is the market share of company “i” and n is the number of companies.

Chart 2.26: Destination and origin of courier item deliveries per geographic region

91

Market review 2017

VolumeRevenue

572.8

516.6

460.4

482.7

394.1376.3

563.0 589.9

541.7 547.3 549.42

356.20

650.0

600.0

550.0

500.0

450.0

400.0

350.0

300.0

250.0

200.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es


2,2972,427

2,6662,688

2,256

2,678

2,400

2,0461,909

1,866

1,444

1,8041,812 1,7931,695 1,693

1,7521,739

2012 2013 2014 2015 2016 20171,000

1,200

1,400

1,600

1,800

2,000

2,200

2,400

2,600

2,800

3,000

77.9 77.975.3

73.2 73.9

100

502013 2014 2015 2016 2017

77.9 77.975.3

73.2 73.9

100

502013 2014 2015 2016 2017

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

Volume Revenue

Chart 2.27: Herfindahl–Hirschman Index

Chart 2.28: Companies operating under a General Authorization



(b) Barriers for new entrants

In the courier services sector, where competition has been intense, the main obstacles for new entrants relate to economic issues linked to the development of the greek economy and to business issues, as follows:a) Consumers’ demand, which is mainly affected by factors such as the company’s reliability, pricing and customer ser-vice quality and also considerably affected by the range of provided services, new technology and added value services,

the development of the postal network and advertising.b) Market problems, such as compression of the service prices, high cost of vehicle purchase and maintenance, the competition from alternative transport networks and the high investment costs in technology systems.The number of new companies that operated in 2017 in-creased compared to the previous year, showing signs of market recovery, as presented in Chart 2.28.

92

Market review 2017

(c) Substitute products/services

Regarding letter mail, the most important threats are con-stant technology advancements and the substitution of traditional ways of communication by e-mail and new web applications. More specifically, the phone, SMS messages and email constitute a threat to C2C letter mail communica-tion while electronic billing and e-banking services threaten B2C letter mail communication. As regards to parcels, it is almost impossible for either an individual or a company to undertake the delivery of their parcels, especially with courier (express) characteristics. Therefore, it is obvious that there are no direct substitutes.Advertising on television, the radio, newspapers, magazines and the internet are significant substitutes for direct mail. On the other hand, there are opportunities for growth as many businesses now base their advertising campaigns on an overall approach combining multiple means of communicating with consumers such as the Internet, direct mail and telephone information. In addition, online advertising has led to the development of e-commerce, which in turn has led to the development of parcel delivery and the creation of additional mail, such as certificates, bills, receipts and invoices.

(d) Bargaining power of customers

The large customers of courier services companies have a strong bargaining power, mainly due to the increased volume of postal items they handle and the increased frequency of use of postal services. On the contrary, individual customers have little bargaining power in defining the price of postal services that they demand.Given the growth of e-commerce and consequently its significance for the viability of courier services companies, the bargaining power of merchants is increasing. This is more intense in cases where postal companies are completely dependent on one or a few individual customers, whom they are trying to maintain, by compressing their prices and reducing their operating costs by any means. The clientele of courier companies consisted mainly of companies and less of individual consumers, as shown in Chart 2.29. Main business customers come from the e-commerce sector, followed by retail customers, industry, telecommunications, the pharmaceutical industry etc.

E-commerce

Pharmaceutical companies

Industry

Other retail

Telecommunications

Other

Individuals

Tourism

Publications

Bank assurancecompanies

InformationTechnology

Shippingcompanies

Public sector

21%

17%

13%8%

10%

7%

7%

4%4%

3%3% 2%0%1%

Chart 2.29: Revenue share of courier companies’ clientele (2017)


Advertising

93

Market review 2017

Customers with a contract generated 89% of courier companies’ revenue while cash-paying customers

generated 11%. Revenue per customer type is depicted in Chart 2.30.

(e) Bargaining power of suppliers

Postal market suppliers such as the manufacturers of sorting machines, transportation means, mail handling machines, fuel supply etc., influence the operation of postal companies without, however, affecting competition in terms

of pricing, delivery frequency or network coverage. Nev-ertheless, postal services providers, in order to cope with competition, are willing to invest mainly in new technologies and means of transport in the near future and less in their network development and advertising.

32%15%

68%84%

0%

1%

-25%

0%

25%

50%

75%

100%



78%

49%

2%

5%

2%

4%

1%

2%

3%

8%

8%

15%

1%

4%

2%

6%

1%

2%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



58%

67%

5%

7%

6%

12%

0%

1%

29%

10%

0%

1%

1%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



16,754 17,42116,264

16,178

18,04117,488

9,8577,977 7,568 7,326

8,0397,2386,897

9,444 8,696 8,85210,002 10,250

5,000

10,000

15,000

20,000

2012 2013 2014 2015 2016 2017

Num

ber o

f em

ploy

ees

55.4%50.3%

46.2%42.0%

37.9% 36%

0.6% 0.4% 2.5% 2.6% 2.9% 3%

44.0%49.3% 51.3%

55.3%59.2% 61%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2012 2013 2014 2015 2016 2017


64.9%

7.5%

35.1%

92.5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


Letters

Revenue share

Parcels


90.4%

6.6%

9.6%

93.4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Letters

Volume share

Parcels

99% 95% 94% 93% 91%

1% 5% 6% 7% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Revenue share


99% 94% 92% 90% 87%

1% 6% 8% 10% 13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2013 2014 2015 2016 2017

Volume share


86.09%

89.59%

100.00%

0.00%

99.96%

13.91%

10.41%

0.00%

100.00%

0.04%

Letters <2kg

Direct mail

Newspapers



Volume

0.00% 50.00% 100.00%


90.39%

91.68%

100.00%

0.00%

99.60%

9.61%

8.32%

0.00%

100.00%

0.40%

Letters <2kg

Direct mail

Newspapers



Revenue

0.00% 50.00% 100.00%


VolumeRevenue

317.5282.9 272.7

227 207.3195.1

461.3402.8

398.3

308278.5

248.5

0.0

100.0

200.0

300.0

400.0

500.0

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros

7 7 7

11

13

11

10

0

2

4

6

8

10

12

14

2011 2012 2013 2014 2015 2016 2017

VolumeRevenue

3.49 2.47

14.50 14.3115.87

18.25

8.075.33

26.85 27.2532.06

37.14

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

2012 2013 2014 2015 2016 2017

Ιn m

illio

n eu

ros/

piec

es

VolumeRevenue

0.00

50.00

100.00

150.00

200.00

250.00

300.00

350.00

251.81277.63

302.75 299.95324.09

336.11

47.16 52.28 57.56 58.58 65.75 70.61

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

43%31%

28%

23%

26%

32%

3%13%

0%

20%

40%

60%

80%

100%

Volume Revenue



27.4%

21.3%

3.0%

3.5%

17.5%

12.6%

14.7%

% of volume

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

20.37%

15.95%

13.56%

12.75%

10.81%

8.42%

18.13%

Company No. 6

Company No. 5

Company No. 4

Company No. 3

Company No. 2

Company No. 1

Others

% of revenue

60%

44%

20%

19%

4%

7%

3%

5%

3%

5%

3%

5%

2%

7%

1%

3%

1%

2%

1%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Origin

Destination



0

100

200

300

400

500

600

466

389 392

447509

543

9047 34

72 76 79

2012 2013 2014 2015 2016 2017


Volume Revenue

11%

89%

7%

93%



0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

23%

97%

75%

0% 2%

0%

25%

50%

75%

100%




305 346 319 347

368365 351 337 312

311

0

250

500

750

2013 2014 2015 2016 2017

In m

illio

n eu

ros

Volume Revenue

22.0 23.236.5 35.9 39.9 43.4

145.2169.5

222.2 222.0239.4 249.5

20.0

70.0

120.0

170.0

220.0

270.0

2012 2013 2014 2015 2016 2017

In m

illio

n eu

ros/

piec

es

494.6

437.2 446.2

363.8336.4

312.8

427.6393.5

367.7

320.0 308.0 299.9

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

2012 2013 2014 2015 2016 2017

In m

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n eu

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piec

es

Volume Revenue

Chart 2.30: Revenue and volume of courier companies per customer type (2017)


94

Market review 2017

Chart 1.1: Licensed operators (2017) 6

Chart 1.2: Telecommunications’ contribution to GDP 7

Chart 1.3: Number of personnel 7

Chart 1.4: Progress of the monthly Consumer Price Index (General Index – Communications Sub-Index) 8

Chart 1.5: Variation of the monthly Consumer Price Index over time 8

Chart 1.6: Electronic communications’ operators turnover 10

Chart 1.7: Fixed & mobile telephony companies’ turnover 10

Chart 1.8: Turnover breakdown 11

Chart 1.9: Telecommunications services breakdown 11

Chart 1.10: Fixed networks revenues breakdown 12

Chart 1.11: Mobile networks revenues breakdown 12

Chart 1.12: Electronic communications operators’ investments 13

Chart 1.13: Electronic communications operators’ investments breakdown (2017) 13

Chart 1.14: Rate of change of investments-turnover 14

Chart 1.15: Investments/turnover ratio 14

Chart 1.16: Earning Before Interest, Tax, Depreciation and Amortization 15

Chart 1.17: Telephone lines progress 16

Chart 1.18: Market shares based on the total number of access lines (at the end of the semester) 17

Chart 1.19: Evolution of the fixed outgoing traffic 18

Chart 1.20: Fixed outgoing traffic for the basic call types 19

Chart 1.21: Annual change of fixed outgoing traffic 19

Chart 1.22: OTE’s annual market shares (based on outgoing traffic) 21

Chart 1.23: ΟΤΕ's market shares per main call type (based on traffic) 21

Chart 1.24: Market shares for the basic call types (based on traffic) 22

Chart 1.25: Outgoing traffic for OTE and ther operators (excl. dial-up) 22

Chart 1.26: Retail revenues from telephony and Internet services at a fixed location 23

Charts

Index ofCharts & Tables

95

Market review 2017

Chart 1.27: OTE’s market shares (based on the retail revenues from telephony and Internet services at a fixed location) 24

Chart 1.28: Call termination traffic to fixed telephony networks (OTE - alternative operators) 25

Chart 1.29: Actual interconnection fees 25

Chart 1.30: Number portability for fixed telephony 26

Chart 1.31: Connections/subscriptions of mobile telephony (2009-2017) 27

Chart 1.32: Progress of mobile telephony connections (pre-paid and post-paid) 28

Chart 1.33: Progress of mobile telephony subscriptions (residential-business) 29

Chart 1.34: MTOs’ market shares over the number of total mobile connections (2009-2017) 29

Chart 1.35: Voice calls originating from mobile 32

Chart 1.36: Voice calls per category 32

Chart 1.37: Voice calls per category (% of the total) 33

Chart 1.38: Voice calls per user category 33

Chart 1.39: Total number of SMS (2009-1017) 34

Chart 1.40: SMS per user category 34

Chart 1.41: Total number of MMS 35

Chart 1.42: Total number (MB) of data services via mobile phone and datacards 35

Chart 1.43: Retail revenues from mobile telephony users 36

Chart 1.44: Retail revenue from mobile telephony services (2017) 38

Chart 1.45: Average annual revenue per mobile telephony connection 38

Chart 1.46: MTOs’ interconnection traffic 39

Chart 1.47: MTOs’ on-net traffic 40

Chart 1.48: Voice calls terminating to mobile phones in Greece 40

Chart 1.49: Revenues from fixed and mobile voice calls termination to mobiles in Greece 41

Chart 1.50: Mobile call termination fees reduction 41

Chart 1.51: Number portability for mobile telephony 42

Chart 1.52: Connections/subscriptions of fixed and mobile telephony 43

Chart 1.53: Revenues from fixed and mobile telephony 43

Chart 1.54: Call volumes from fixed and mobile phones 44

Chart 1.55: Fixed and mobile telephony market shares 44

Chart 1.56: Progress of broadband lines 46

Chart 1.57: Progress of LLU lines 46

Chart 1.58: Progress of VDSL lines 47

Chart 1.59: Breakdown of broadband lines per technology (December 2017) 47

Chart 1.60: Progress of broadband lines per technology 48

Chart 1.61: Breakdown of nominal broadband lines speed (December 2017) 48

Chart 1.62: Progress of broadband lines speed 49

Chart 1.63: Progress of the average access speed of retail and wholesale ADSL lines 49

Chart 1.64: Progress of mobile telephony subscribers making use of Internet 50

Chart 1.65: Progress of 3G and 4G networks Internet traffic 51

Chart 1.66: Mobile network population coverage 52

Chart 1.67: Progress of pay TV users 52

Chart 1.68: PRS and directory services shares based on revenues 53

Chart 1.69: Progress of PRS and directory services total revenues 54

Chart 1.70: Volume of available products domestically compared to last year 55

Chart 1.71: Commercially available products per operator 55

96

Market review 2017

Chart 1.72: Commercially available products per operator (%) 56

Chart 1.73: Product type breakdown in the market 56

Chart 1.74: Number of products per service 57

Chart 1.75: Fixed versus mobile products 57

Chart 1.76: Basics to add-ons ratio in pre-paid telephony 58

Chart 1.77: Basics to add-ons ratio in mobile post-paid telephony 58

Chart 1.78: Basics to add-ons ratio in fixed telephony products 59

Chart 1.79: Basics to add-ons ratio in mobile post-paid and fixed telephony 59

Chart 1.80: Target-markets of telecommunications products 60

Chart 1.81: Product breakdown per service in the target-markets 60

Chart 1.82: Product breakdown per operator in the target-markets 61

Chart 1.83: Product concentration in the mobile post-paid market 61

Chart 1.84: Broadband penetration increase in Greece and the EU 62

Chart 1.85: Broadband penetration in Greece and the EU (June 2017) 63

Chart 1.86: Broadband penetration change in the EU (June 2017) 64

Chart 1.87: Broadband penetration progress in Greece and the EU 65

Chart 1.88: Percentage of lines at speed>30 Mbps in the EU (June 2017) 65

Chart 1.89: Mobile broadband penetration (per 100 residents) 66

Chart 1.90: Mobile broadband penetration progress in Greece and the EU 67

Chart 1.91: NGA broadband coverage in the EU and Greece 68

Chart 1.92: Rural NGA broadband coverage in the EU and Greece 68

Chart 1.93: Mobile broadband coverage in residential areas 69

Chart 1.94: Households having Internet connection 69

Chart 2.1: Number of companies in the greek postal market 70

Chart 2.2: Evolution of the market turnover index for postal and courier activities 71

Chart 2.3: Turnover of postal companies 71

Chart 2.4: Assets share in the postal market (2017) 72

Chart 2.5: Liabilities share in the postal market (2017) 72

Chart 2.6: Revenue and volume of the greek postal market (2012-2017) 74

Chart 2.7: Volume and revenue share per postal service (2017) 76

Chart 2.8: Volume and revenue of parcels-small parcels (2012- 2017) 76

Chart 2.9: Revenue and revenue of letters (2012- 2017) 77

Chart 2.10: Volume and revenue share per domestic-international service (2017) 77

Chart 2.11: Destination and origin of postal item deliveries per geographic region (2017) 78

Chart 2.12: Destination and origin of international postal item deliveries (2017) 79

Chart 2.13: Employment in the greek postal market (2012-2017) 79

Chart 2.14: Volume and revenue share of postal operators (2017) 80

Chart 2.15: Revenue share of postal operators (2012-2017) 80

Chart 2.16: Letters and parcels share for US and courier services (2017) 81

Chart 2.17: Volume and revenue share of postal operators within the US sector (2017) 82

Chart 2.18: Market shares of postal operators within the US sector (2013-2017) 83

Chart 2.19: Market shares of postal operators by postal item type within the US sector (2017) 84

Chart 2.20: USP volume and revenue (2012-2017) 85

Chart 2.21: Number of companies with an Individual License 86

Chart 2.22: Revenue and volume of companies with Individual License (2012-2017) 86

97

Market review 2017

Chart 2.23: Revenue and volume of companies operating under General Authorization (2012-2017) 88

Chart 2.24: Volume and revenue share per service in the courier sector (2017) 88

Chart 2.25: Volume and revenue share of courier services companies (2017) 89

Chart 2.26: Destination and origin of courier item deliveries per geographic region 90

Chart 2.27: Herfindahl – Hirschman Index 91

Chart 2.28: Companies operating under a General Authorization 91

Chart 2.29: Revenue share of courier companies’ clientele (2017) 92

Chart 2.30: Revenue and volume of courier companies per customer type (2017) 93

Table 1.1: Active fixed and mobile operators 6

Table 1.2: Telephone lines progress 17

Table 1.3: Volume per call type (in million minutes) 20

Table 1.4: Market shares of operators that provide telephony and Internet services at a fixed location 24

Table 1.5: Total and active mobile telephony connections (excl. datacards) 27

Table 1.6: Total post-paid and pre-paid connections 28

Table 1.7: Total connections of residential and business post-paid and pre-paid users 28

Table 1.8: MTOs’ market shares over registered connections (2009-2017) 30

Table 1.9: MTOs’ market shares over active connections (2009-2017) 30

Table 1.10: Penetration rate of connection on the population (2006-2017) 30

Table 1.11: MTOs’ shares over the retail revenues (2009-2017) 37

Table 1.12: MTOs’ shares over the post-paid retail revenues (2009-2017) 37

Table 1.13: MTOs’ shares over the pre-paid retail revenues (2009-2017) 37

Table 1.14: Shares of fixed broadband access operators 50

Table 1.15: Shares of the active 3G and 4G subscribers (post-paid and pre-paid) 51

Table 1.16: Shares of pay TV operators on subscribers 53

Table 2.1: Key financial data of postal companies (in million euros), (2017) 71

Table 2.2: Postal market financial indicators (2013-2017) 73

Table 2.3: Postal market volume (in thousand items) 75

Table 2.4: Postal market revenue (in thousand euros) 75

Table 2.5: Volume and revenue share of postal items within the US sector (2017) 82

Table 2.6: USP volume and revenue share per service 85

Table 2.7: Volume and revenue share per service for companies with Individual License (2017) 87

Tables

Hellenic Telecommunications & Post Commission60 Kifissias Avenue, 151 25 Maroussi, Greece

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Market Review - EETT · 4 MARKET REVIEW 2017 sector, thus increasing the total number of companies...

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