Mark Merifield,

The National Archives

ISKO – 24 October 2013

Availability is everything

Information and Information risks

3

Information is the lifeblood of an organisation

are we currently

“bleeding out”?

Common mantra for 21st Century information management professionals

But

Value

5

Risk Cost

Complexity

Volume Velocity

VeracityVariety

Information

Digital

Blood…

Movement

Flow…

Stream…

Dams…

Obstacles

Diversions…

Crevices…

We know who the bad guys are?

Us

The only evidence beyond surmise that Dept X rely upon to support their assertion that the document is not held,

is their failure to locate it.

9

ICO Tribunal Ruling

The implication behind this …statement …must be the fact that

10

Sir Menzies Campbell

there was a failure to keep sufficient record and track of documents of significance

“Transfer of records from Dept Y to Depts Z and A has resulted in two scenarios

11

TNA report

that have effectively rendered metadata captured in the EDRMS as lost.”

The environment and environmental risks

12

Enterprise growth

13

“Hunting and Harvesting in a Digital World, the 2013 CIO Agenda” Mark P McDonald, Gartner, January 16 2013”

Operational results

Reducing costs

New customers

Improving IT

New products and services

Improving efficiency

Attracting the workforce

Analytics and big data

New markets

Concerns at the top

Flexibility not prescription

14

Utilise existing tools, don’t create new ones

Organisations take back risk and responsibility

Understand the strengths and weaknesses of tools

Make it easy for users to do the right thing

Concerns at the centre

Concernsfromwithin

15

“We dream the same dream, we want the same thing” Belinda Carlisle

“And we can’t build our dreams on suspicious minds” Elvis Presley

The Carlisle-Presley Paradox

Are we haunted by the ‘ghosts in the machine’16

Reality ‘cheques’ 

17

People will never use your technology in the way it was intended

No one will do it later

Technology won’t fix everything

Change is constant

A way forward

18

Back to brass tacks 

19

Can

You

Do

Records

Management

In

Google Docs?

20

At least, how do you approach the question?

What are your core business requirements?

21

Process

Technology

Content

Process

22

User Focus

Governance, ownership and accountability

Proportionate use of resources

Audit and compliance

Technology

23

Applications perform

consistently

Disposal

Transfer

Content

24

And now abideth

completeness,

usability,and availability,

these three; but the greatest of

these is availability

1 Digital Continuity 13:13

Business Need (what is it for)

Information (what have you got)

Technology(where is it)

Perfect circles

26

One final question

What date is this?

04-06-05

27

Mark MerifieldHead of Information Management ServicesThe National Archives

mark.merifield@nationalarchives.gsi.gov.ukhttp://www.nationalarchives.gov.uk/digitalcontinuity

#afraidofducks