Marcel Zehner | Partner | Private Cloud Architect | [email protected]
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Marcel Zehner | Partner | Private Cloud Architect | [email protected] itnetx gmbh | Microsoft Partner of the Year (Datacenter) Microsoft System Center 2012 Service Manager in Private Cloud Environments {Live Demo Session}
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Microsoft System Center 2012 Service Manager. i n Private Cloud Environments. {Live Demo Session}. Marcel Zehner | Partner | Private Cloud Architect | [email protected] i tnetx gmbh | Microsoft Partner of the Year (Datacenter). Agenda. - PowerPoint PPT Presentation
Transcript of Marcel Zehner | Partner | Private Cloud Architect | [email protected]
Marcel Zehner | Partner | Private Cloud Architect | [email protected] gmbh | Microsoft Partner of the Year (Datacenter)
Microsoft System Center 2012Service Manager
in Private Cloud Environments{Live Demo Session}
Challenges and Solutions in Private Cloud Environments Live Demo
Agenda
Challenges and Solutions in Private Cloud Environments Live Demo
Agenda
Reduce Costs Reduce Errors Increase Service Levels Faster Time to Delivery More Transparency Better Service Quality Take Load from IT personnel More Data for Analysis Compliance Etc.
Goals of ITaaSAutomation
Standardization
Self-service
ImplementationProcess Design
MOF
ITIL
COBIT
Way to “IT as a Service”
Self Service
Service Delivery & Automation
System Center Helps Deliver IT as a Service
Deploy
Configure
Service Model
DC Admin
Operate
Monitor
Virtual
Physical
Public Cloud
Private Cloud
Virtual Machine Manager
Operations Manager
App Controller
Service Manager Service Manager
Orchestrator
Configuration Manager
Data Protection Manager
AppOwner
Self Service
Service Delivery & Automation
System Center Helps Deliver IT as a Service
Service Manager Service Manager
Service Model
Virtual Machine Manager
Operations Manager
App Controller Orchestrator
Configuration Manager
Data Protection Manager
AppOwner
System Center Helps Deliver IT as a Service
Self Service
Service Manager
Multilingual Self Service Portal– Service Catalog Offerings– Can be used by different Consumers
• End Users• IT Staff• Application Owners• Etc.
– Role-based Access to Offerings– Request Tracking– Generates Service Requests in SM Database
System Center Helps Deliver IT as a Service
Service Delivery & Automation
Service Manager
Service Request follows the Business Process– Templates for Offerings– Service Manager Business Process Workflow Engine
• e.g. Approval by specific Person or Line Manager– IT Process Automation possible
• Within Service Manager (not recommended)• By using SC Orchestrator
– Orchestrator does not follow any Business Processes, only IT Processes
– Integration of SCSM and SCO to get the best of both worlds
New Information at a very rapid rate– VM Live Migration, VM Storage Migration etc.– Dynamic Discovery is needed– CMDBs with static content are useless!
«Invisible» Configuration Changes– Consumer Self Service– IT Process Automation– Every Configuration Change must be documented,
no matter where the process is initiated!
CMDB Challenges with Private Clouds 1/2
Many new classes and relationships– Hosts, Hypervisors, Guests, Virtual Networks,
Virtual storage etc.– VMs run in Clouds, Clouds run on Virtualization
Hosts, Virtualization Hosts run Hypervisors etc.– CMDB must be extensible!
Integration of Public Cloud Components– Flexibility and Connectivity is needed!
CMDB Challenges with Private Clouds 2/2
Data model can be easily extended as needed– Additional or extended classes, attributes, relationships– If needed complete Management Packs
Synchronize Information from/to other Management Systems– SCOM, SCVMM, SCCM and ADDS Connectors
• Dynamic Object Discovery– Use your own connectors or SCO Runbooks
• For every System/Environment you need!
Service Manager 2012 Approach 1/2
Service Manager SDK– Get Access to Service Manager functions from everywhere
Customize forms– Make forms dynamic– Forms logic with code behind
Comprehensive Reporting– Classical Data Warehouse Reporting– OLAP Cubes for Report Design
• Power Pivot-based, Excel, SharePoint
Service Manager 2012 Approach 2/2
Challenges and Solutions in Private Cloud Environments Live Demo
Agenda
SCSM12 Overview– CMDB Insights
CMDB Customization– Regular Customization– Advanced Customization
Integration with System Center 2012 Stack– From Fabric to CMDB
Live Demo
Marcel Zehner | Partner | Private Cloud Architect | [email protected] gmbh | Microsoft Partner of the Year (Datacenter)
Microsoft System Center 2012Service Manager
in Private Cloud Environments{Live Demo Session}
