MAPP Program Management of Alcohol Policies Program (MAPP) Responsible Vendor and Alcohol Management...
Transcript of MAPP Program Management of Alcohol Policies Program (MAPP) Responsible Vendor and Alcohol Management...
MAPP Program
Management of Alcohol Policies Program (MAPP)
Responsible Vendor and Alcohol Management Programs
Tom Montoya, Chief of EnforcementWyoming Liquor Division
MAPP Program Content
• PowerPoint Presentation• Door and POS Signage• Alcohol and Tobacco Age Verification Calendars• 50 State ID Checking Guide• Wyoming Alcohol Beverage Control Laws (Title 12)
and local ordinances• Wyoming Alcohol Awareness Video• Retailer Policy and Procedure Template
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Door Signage
• Affix door sign to front door of business
• Customers know they must be 21 to enter business
• Customers prepared to show ID if they appear to be less than 30 years of age
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POS Signage
• Utilize counter mats– Seller/Servers
• Check for acceptable ID• Verify customer is 21
– Customers• Know to have Driver’s
License ready
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Age Verification Calendars
• Quick and easy reference for the date customers can legally purchase alcohol– Fewer mistakes– Cheap insurance?
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ID Checking Guide
• Has all 50 States driver’s licenses– Shows current and past
licenses– Shows Canada driver’s
licenses– State Identification cards
(only WY is acceptable)– Federal and Military IDs
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Wyoming Alcohol Beverage Control Laws
• Title 12 “THE LAW” for all servers/sellers of alcohol
• Highlight specific statutes that relate to your establishment
• Know LOCAL ORDINANCES• Rules and Regulations
– 12-2-301(b)• Call WLD with questions or
concerns
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Wyoming Alcohol Awareness Video
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• 13 minute video• Basic rules and regulations
for alcohol service• ID Checking Procedures• Incorporate in your employee
training • First item a new employee
should see
HOUSE POLICIES• What are house policies and
why are they important?
• Entire staff commitment including owners, managers, and staff.
• What should be included in house policies?
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AGE IDENTIFICATION
UNDERAGE FREQUENTING
VISIBLE INTOXICATION
ALTERNATIVE TRANSPORTATION
FOOD SERVICE
SERVING PRACTICES
DOCUMENTATION
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HOUSE POLICY TOPICS
• What are they supposed to do?• Who is supposed to do it?• When are they supposed to do it?• Where do they get help?• What are the incentives/consequences for following
or not following house policies?• How will you inform your staff about this policy?• How will you inform the public about this policy?
Essential elements of a well written House Policy
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AGE IDENTIFICATION
• ID checking procedures• F.E.A.R.• Develop consistent procedures• Disseminate procedures to all employees
through onsite training• Know valid forms of ID• Use self-compliance checks to test system• Rewards and consequences
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F.E.A.R. Method of Carding Feel
Examine
Ask
Return
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Valid Forms of ID A motor vehicle driver’s license issued by any state, territory of the United
States, the District of Columbia, the Commonwealth of Puerto Rico or by an official government agency of Canada or Mexico;
A permanent resident card issued by the United States citizenship and immigration services (green card);
An identification card issued to a member of the armed forces; An internationally accepted passport document with discernable date of birth
and photograph An identification card issued by the Wyoming Department of Transportation; or An identification card issued by the Eastern Shoshone or Northern Arapahoe
Tribes of Wyoming. Proof that a licensee or his employee or agent demanded, was shown and
acted in reasonable reliance upon the information contained in any one (1) of the above documents as identification is a defense to any criminal prosecution or action for the suspension or revocation of a license.
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UNDERAGE FREQUENTING
• Keep underage persons out to the maximum extent possible
• Allowing underage patrons invites attempted consumption
• Allowing underage patrons invites conflict between servers and family and friends of the underage person
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UNDERAGE FREQUENTING
• W.S.12-8-301(a) No person who has legally provided alcoholic liquor or malt beverage to any other person is liable for damages caused by the intoxication of the other person.
• Key term: LEGALLY
• Serving someone who is underage is NOT LEGAL.
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UNDERAGE FREQUENTING
• W.S.12-8-301(d) For purposes of this section “licensee” is as defined in W.S.12-1-101(a)(viii) and includes the licensee’s employee or employees.
• If anyone employed by the licensee provides alcoholic liquor or malt beverage to an underage person and that underage person causes damage or death the licensee is responsible under the law.
• W.S.12-8-301(a) No longer applies.
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VISIBLE INTOXICATION
• Observe your patrons
• Back servers but don’t rely on them to use their best judgment in all cases
• Know the signs of intoxication– Poor coordination– Slurred speech– Poor judgment
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VISIBLE INTOXICATION
• Statute was not unconstitutional. W.S.12-8-301 did not infringe upon the fundamental right of access to the courts established by the Wyoming constitution or upon any other fundamental interest, including equal protection of the law, by creating a cause of action against persons who illegally sold or served alcohol to people who caused injuries, while not recognizing the same cause of action against persons who legally sold or served alcohol. Greenwalt v. Ram Rest. Corp.
• Wyoming Supreme Court decision (Wyo. 2003). 3 to 2
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ALTERNATIVE TRANSPORTATION
• Provide or arrange for alternative transportation for intoxicated patrons to the maximum extent possible
• Attempt to keep intoxicated patrons from driving away
• Watch patrons and staff to prevent over service and
intoxication in the first place
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FOOD SERVICE
• Serve food if possible to slow down alcohol absorption
• Offer high-protein or fatty foods such as meats and cheeses which slow absorption of alcohol
• Avoid salty, crunchy items because they cause patrons to drink more
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SERVING PRACTICES
• DO NOT STACK DRINKS
• Use symbols such as tokens, receipts or shot glasses to indicate purchases
• Track number of drinks, especially in a relatively short period of time
• Attempt to serve a group or table at a time not a patron at a time
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DOCUMENTATION
• DOCUMENT ANY EXTRAORDINARY OCCURANCE• DOCUMENT THE OCCURANCE FULLY
– WHO– WHAT– WHERE– WHEN– WITNESSES
• GET LOCAL LAW ENFORCEMENT INVOLVED WHEN NECESSARY
• DOCUMENT EVERY DAY– IF NOTHING HAPPENED SAY (NOTHING HAPPENED)
• DOCUMENT CONSISTANTLY (USE FORM)
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MAPP Model House Liquor Policy Manual
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SAMPLE
MODEL HOUSE LIQUOR POLICY MANUAL
•Take it home and use it
•Modify to suit your establishment
•Add policies
•Subtract policies
•Use it for training
•Employee Responsibility Statement
•Incident log
Employee Responsibility Statement
I understand that our business is dedicated to the safe and responsible sale and service of alcohol.
I will not knowingly serve alcohol to an underage or obviously intoxicated person.
I will report any sign s of illegal drug activity to management.
I have read and understand our policies and procedures. I understand that if I follow these policies, management will fully support my decisions.
I also recognize that if I fail to follow these policies may result in job probation, suspension, loss of hours, or termination from this employment.
___________________________________________________ ___/___/___ Employee Signature Date
Establishment Policies & Procedures
• Employee Responsibility Statement
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• Have employee read and sign
• Put a copy in the employee’s personnel file
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State of Wyoming Department of Revenue, Liquor Division
INCIDENT LOG Instructions: Complete an Incident Log for each patron involved. If you see a drunk driver, call WHP 1-800-442-9090
Incident Date Incident Time
PATRON INFORMATION 1. Patron’s Name (First, Middle, Last)
Patron’s Phone Number
Address (Street number and name, City, State, Zip code)
Patron’s Employer
2. Patron was injured
Yes No
If Yes, On what part of Body? Medical attention was given
Yes No
Hospitalization required
Yes No 3. Patron was a minor
Yes No
Identification was checked
Yes No
Description of identification shown
4. Where was patron before your place? 5. How did patron contribute to his/her injury?
EMPLOYEE INFORMATION 6. Employee’s Name (First, Middle, Last)
Employee’s Phone Number
Address (Street number and name, City, State, Zip code) 7. Employee’s Name (First, Middle, Last)
Employee’s Phone Number
Address (Street number and name, City, State, Zip code)
INCIDENT INFORMATION 8. Alcoholic beverage related incident
Yes No
9. Drinks served (Number and kind)
10. Police were notified
Yes No
If yes, By whom What police agency Date of call Time of call
11. How was incident brought to your attention? 12. Describe incident (Including action you took to prevent or control the incident)
WITNESS INFORMATION 13. Witness’ Name (First, Middle, Last)
Witness’ Phone Number
Address (Street number and name, City, State, Zip code)
Witness’ Employer
14. Witness’ Name (First, Middle, Last)
Witness’ Phone Number
Address (Street number and name, City, State, Zip code)
Witness’ Employer
15. Signature of person making report
Person’s title Report Date
INCIDENT LOG CONTINUATION SHEET (Please number rows accordingly)
MAPP Program
Management of Alcohol Policies Program (MAPP)
Responsible Vendor and Alcohol Management Programs
Tom Montoya, Chief of EnforcementWyoming Liquor Division