MANUAL SYSTEMS All tasks relating to guest and venue activities

are completed manually, in written form. The only automation is possibly a calculator. Manual system uses booking diaries and

conventional charts to keep track reservations; color-coded room racks to keep track of room types, room status and room occupancy/availability and tabular ledgers for recording financial transactions. All of these functions are routinely built into computerized PMS program

Booking - are similar to any diary in that they record reservation details by date.

A tabular ledger – is a financial record-keeping method. It provides details of guests and the services and products consumed by each guest. As a guest consumes a service or product, the charge incurred is recorded. The also provides for the recording of all payments received, allowances and discounts and the total to be carried forward to the next day.

SEMI-AUTOMATED SYSTEMS – is one in which much data is processed manually but there is some automation, particularly in accounting area of front office, such as using a cash register or more sophisticated point of sale (PoS) system (with one or multiple terminals), and, of course a calculator

FULLY AUTOMATED SYSTEMS – in theory, use a minimal amount of handwritten information. Information is entered into a computer where it is compiled, maintained, updated, stored and processed. A computerized PMS can perform all the tasks undertaken in a manual system. Record and maintain guest reservations (individual

and group) Register guests Record and maintain guest and nonguest financial

transaction Create and maintain guest history profiles Generate reports and collate statistical data Monitor and control housekeeping functions Manage maintenance issues

COMMON STRUCTURES OF ACCOMODATION VENUES

To best meet the needs and expectations of target markets

To plan work To report financial performance To manage staff To manage marketing

• ORGNIZATIONAL CHARTS- can be used to graphically show the staffing

structure of a venue.

Accomodation venues have the following department: Accommodations Services – is just one of many given to

the broader definition of the department responsible for selling and maintaining guest rooms, and for associated front office services.

= comprise three distinct areas of control:* front office – face of the venue*back office - is to provide support for front office services.*concierge – is frequently the first physical point of contact a guest may have with a venue.*housekeeping – maintaining the cleanliness of the guest rooms and public areas of the establishment.

MAINTENANCE AND ENGINEERING - to manage day to day maintenance problems.

FOOD AND BEVERAGE – SALES AND MARKTING HUMAN RESOURCES FINANCIAL CONTROL GENERAL ADMINISTRATION MANAGEMENT